Heart & Hands Leadership Development Workshops Teaching Timeless

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1 Heart & Hands Leadership Development Workshops Teaching Timeless Skillful leadership is the key to attracting, motivating and retaining the most talented people and it s the key to building performance. This is why an investment in leadership development is among your most powerful long-term competitive advantages. I offer a comprehensive series of half-day workshops, covering all the most essential topics, with a focus on highly practical timeless leadership practices - you won t find the latest fad here. Workshops can be taken singularly or together as a comprehensive development program. Using the guided discovery method, I ll work to cultivate a passion for leadership and reenergize your leadership team as they come together around the workshop table. Together, they ll build more expertise and become a more cohesive team as they share thinking. Employee workshops give people throughout the organization the keys to becoming more valuable and more successful team members. These workshops are appropriate to leaders of all experience levels and make an excellent and engaging addition to team retreats. Most topics are also offered as speaking engagements Dan Gaynor President, Gaynor Consulting Inc. For Leaders: Leadership Foundations Workshop Index Leader / Follower Relationships: The Workplace Dance Feedback: The DNA Of Strong Teams Change Management: 10 Steps Vision And Culture: The Inspiration Teams Run On Communication That Builds Engagement Workplace Coaching: Turning Talent Into Strength Leadership Power: A Creative Or Corrosive Force Performance Management 7 Powerful Choices Team Building Building A Leadership Team: The Nervous System Of The Corporate Body Leading Through Hardship Effective Interviewing And Recruitment For Employees: I offer a selection of four workshops designed to help your employees discover how to develop a more satisfying and successful approach to work, becoming stronger members of the team they are part of. Leader / Follower Relationships: The Workplace Dance Ten Habits For Success At Work Feedback For Employees Vision And Culture For Employees Page 1, Gaynor Consulting Inc. 2004

2 Leadership Foundations Leadership Workshops For teams seeking a comprehensive program, this is the workshop to start with. You will explore many of the most fundamental and powerful questions such as: What is the leader s job description? How is leadership different than management? Are leaders born or made and, what are some of the most important characteristics of good leaders? The leadership / team performance connection The characteristics of the best and worst leaders An introduction to leadership relationships The powerful combination of caring and strength The Doctrine of Distance The leader s motivation and heart Leader / Follower Relationships: The Workplace Dance: The one workshop every organization and every leader should take. Countercultural and powerful, this 1/2 day will change the way you see leading and following. It will help you remove the organizational resistance that makes change so difficult. A companion workshop is also available for employees. The culture challenge The five complementary conditions of leading and following well. The eight qualities of good direction Participative decision making Three aspects of team life the leader must be prepared to protect with authority The power of acceptance and the buy-in trap Three choices to deal with resistance. The three reasons every leader must be a good follower Feedback: The DNA Of Strong Teams Feedback is such a powerful and essential leadership skill that I describe it as the DNA of team development, yet most leaders don t fully appreciate why it is so important, or how to provide quality feedback. Developing better feedback habits is among the fastest ways for virtually all leaders to improve. A companion workshop is also available to help employees appreciate the value of feedback and learn to receive it well. The employee perspective The seven roles feedback plays in building performance The two variations: encouragement and correction. A three step pattern for effective feedback The seven characteristics of effective feedback Feedback and employee dismissals Unveiling characteristic behavior Change Management: 10 Steps Periods of change are not business as usual, teams are weakened or strengthened by them. Change management exposes leadership strengths and weaknesses. Get it wrong and the change you should have been able to implement in months can drag on for years, holding your organization back - worse yet, you may incite rebellion. Drawing on the first hand experience of three integrations, the resolution of two labour disputes, and several other cultural and strategic change efforts, I offer a half-day workshop to share the 10 step approach I used to lead several successful change efforts. Building relationships that support change. The keys to participative decision making and the problems presented by a consensus approach. The problem with buy-in and the much stronger alternative of acceptance. Using vision and reason to build support. The essential role of honesty. The eight practical keys to providing good direction. Change oriented communication practices. Responding to supporters and detractors. Celebrating progress and building momentum. Vision And Culture: The Inspiration Teams Run On Everyone wants to be led someplace worthwhile, someplace better, this is the opportunity vision and culture present. The most effective leaders champion vision and culture to build purpose and inspire people to do their best work. Good leaders know that when they get these two right, performance follows. Learn how to take your vision and culture to a new and powerful level. A companion workshop is also available for employee groups. Vision s inspirational quality The keys to effective vision. Turning vision into performance. Defining culture Hallmarks of high performance culture Designing and presenting culture Overcoming resistance The three stages of culture development Page 2, Gaynor Consulting Inc. 2004

3 Communication That Builds Engagement In survey after survey, people name more communication as the key to improving morale and performance, yet few leaders know how to make the most of this opportunity. In this workshop participants discover the keys to effective group and individual communication. The objectives of effective communication The eight benefits of communication A simple powerful formula for effective staff and individual meetings built around three powerful questions The eight qualities of effective communication Managing expectations The keys to effective listening Workplace Coaching: Turning Talent Into Strength Every good leader is a coach. Discover how coaching turns talent into strength as it builds relationships. Discover the keys to effective coaching as we deconstruct video of a professional coach in action. Don t miss this opportunity to take your team s skills and dedication to a new level. Highlights The benefits of coaching Coaching and accountability Keys to effective coaching The coaching cycle Developing a coaching plan The keys to effective role playing The trust factor Introducing coaching Leadership Power: A Creative Or Corrosive Force Every leader has positional power. Used well, it becomes an essential creative force. Used poorly, it becomes corrosive. In this powerful workshop we examine the way the most effective leaders use their positional authority. Power and character Authority versus influence Control and delegation Keys to effective delegation The benefits of a loose grip Power and situational leadership Three facets of team life the leader must protect with power The power of a leader s expectations Performance Management Poor performers present the tests of conscience that leave leaders hesitating and unsure. In this foundational workshop participants discover an approach to performance that serves both people and the organization, learning that the most caring leaders don t have to choose between the organization and people. We examine the process, but more importantly, the big forces that hold leaders back - pain and conflict. This is a must have workshop for every team that hopes to reach for its fullest potential Performance management and the corporate body The performance cycle Job Fit The dynamics of pain and conflict Keys to constructive conflict Avoiding Tin Ear Syndrome Progressive discipline Meeting the test of fairness 7 Powerful Choices This topic is a favorite for both workshops and keynotes, it focuses on the reality that leadership is all about choices. And leadership choices powerfully influence the team s development or decline. This workshop will take participants into many of the most important choices they make and often don t think much about. The choice between team and self The relationships choice: close or distant Choosing words with care Choosing to avoid or engage in the tough conversations The choice between controlling or setting free The choice to follow or resist And finally, the choice between sincerity and hypocrisy - the power of a leader s example. Team Building Great teams don t happen by accident, they are the result of skillful leaders taking purposeful steps. Drawing on a career s worth of experience in building satisfying high performance teams, this workshop unpacks the how and why of team building. The leader s perspective The organization as a corporate body The team building steps The importance of role clarity, performance and accountability The simple and powerful principle of Job Fit Page 3, Gaynor Consulting Inc. 2004

4 Building A Leadership Team: The Nervous System Of The Corporate Body Your leadership team is the nervous system of the corporate body. This team must skillfully direct employees, just as it must be able to respond the world around it - a world of customers, suppliers, competitors and so much more. The way your leaders act singularly and collectively is critical to the team s performance. Whether you are forming, storming or norming, if you are looking for a more cohesive, higher performing leadership team this is the workshop for you. The nervous system of the corporate body Hallmarks of high performance teams Deciding who goes and who stays Valuing differences and complimentary leadership Developing leadership talent Four problems to avoid The flow of authority Monitoring the network Leading Through Hardship Difficult times define leaders. These are the times when teams need strong leadership the most, when the stakes are the highest. Discover how to adjust your leadership to give your team what it needs most to make it through rough waters and emerge stronger and more confident. Know the enemy Leading from the front Bringing hope Tighten the focus Taking control Communication keys Celebrating wins Effective Interviewing and Recruitment Hiring the right person, is often one of the greatest team building opportunities. The right person can build team performance and help you turn your culture in the right direction. The wrong person can be an expensive setback, as you deal with the negative impact he or she has on the team and you repeat the costs of the search, orientation and training process. It makes sense to make sure your search and interviewing practices position you for success. The opportunity and cost of getting it right and wrong. The connection to succession planning. The importance of, and keys to developing a clear profile. The biggest mistakes Understanding characteristic behavior. Looking for positive patterns. Keys to effective questions and listening skills. The second interview Searching for and affirming a culture match. Effective reference checks. Employee Workshops While leadership development is essential, it also makes sense to develop the biggest part of the organization - employees. I offer a series of workshops specifically designed to help you build a more dedicated, more motivated workforce. The size of workshop groups is limited only by the size of the facility, making employee training one of the most cost effective options you have for building team performance. Employment Relationships For Employees In this 1/2 day workshop participants discover the five conditions of successful employment relationships, understanding the complementary nature of the best relationships between leaders and followers. Along the way they discover a few simple adjustments that help them become more valuable and more successful at work. The way culture affects our outlook at work The corporate body The two measures of success The five conditions of successful relationships The power of acceptance and the peril of resistance. Three powerful choices 10 Habits For Success At Work In this very popular 1/2 day workshop employees discover 10 habits that lead to lasting job satisfaction and success. This workshop is an excellent foundation to help leaders set annual development goals for their employees. Your place in a corporate body Value creation Optimism and adaptability Learning to follow Doing what is most important Page 4, Gaynor Consulting Inc. 2004

5 Playing to strengths Finding balance Feedback For Employees Feedback is such an essential skill that we describe it as the DNA of performance. In this companion workshop to our leadership version on the same topic employees open up and explore feedback as a key to their professional development and success at work. Together with our leadership version, this workshop can help you fast track the development of a culture of feedback. Feedback and professional development The organizational roles feedback plays The characteristics of effective feedback The three step model of effective feedback The barriers to receiving feedback well Responding to feedback we don t agree with Vision And Culture For Employees We strongly recommend this companion workshop for leaders wishing to take their organizational culture to a new more powerful level - whether you re trying to build on a good culture or turn a bad one around. Defining culture The connection between culture and job satisfaction The vision for your organization s culture The employee s role in shaping culture In an environment where babyboomers will soon be leaving the workplace and the workforce will shrink dramatically, employees are discovering they have choices. Increasingly, they won t stay with organizations that are not well led. I learned many years ago that leadership, and workplace development, are the keys to attracting, motivating and retaining talent. Every leadership development experience should be founded on content and experience. I unapologetically teach practical and timeless leadership skills - you won t find the latest fad or trend here. It s my goal to ensure participants leave with skills they can put to work right away, skills that get results. I developed these workshops based on my experience as a senior executive where over a career spent building high performance teams and leading change from coast to coast. I deliver each workshop personally. Regardless of the industry you work in, these practices work. They met the test throughout my leadership career. Dan Gaynor President, Gaynor Consulting Inc. Fees: Workshops are 3 1/2 hours long. Your investment is $3, plus applicable taxes, $2,500 if you take two or more workshops in a year. Discounted fees are also available to non-profit organizations. Develop and re-energize your leadership team. Contact me to explore possibilities at: dan@gaynorconsulting.com (403) Page 5, Gaynor Consulting Inc. 2004