Logon. Use your WCMC username (or your address) and password.

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1

2 Logon Use your WCMC username (or your address) and password.

3 Download and Install Citrix Client (optional) This appears only if the Citrix software is not already installed on your PC. *Follow the instructions as shown. *Local Administrator privileges are required. For more information, see the FAQ at the end of this document.

4 Applications This is a sample of what appears after successful logon

5 Problems Running My Applications? Things to check first: Make sure you are using a recent version of Microsoft Internet Explorer. Delete Restart your PC if you have not recently done so. Perform the steps that follow if you are still having difficulty launching icons under My Applications or seeing unexpected messages.

6 Removing Old Citrix Software In Windows, select Start, Control Panel, Add/Remove Programs. Remove any entries beginning with Citrix or MetaFrame.

7 Restart Internet Explorer Restart your PC if prompted. Exit and restart Internet Explorer. Go back to the beginning of this guide and reinstall the Citrix Client software.

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9

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11 Frequently Asked Questions What is Citrix? Citrix is a software product that allows users to connect to WMC applications (computer programs). What is XenApp? Citrix XenApp (formerly Citrix MetaFrame) is the latest version of the Citrix software. What does client mean? A Citrix (a.k.a. XenApp) client is the term used for the software that needs to be installed on a PC in order for the PC to communicate properly with Citrix servers. What happens when I select My Applications from The Citrix XenApp logon page appears. From there, you launch any of the Citrix applications that are made available to your account. When I launch why do I see other icons. The other icons are for applications that don t require Citrix to access remotely.

12 Frequently Asked Questions Either nothing happens or I am seeing errors from my home PC when I click on an icon within My Applications? You may need to remove all old clients. For instance, if you are using Windows XP, select Start, Control Panel, Add/Remove Programs. Then remove programs that are named Citrix client or MetaFrame client. See instructions presented earlier in this guide. I am still having problems with an application that I need to use now! Old My Applications is still available for a period of time. Contact the Information Systems Help Desk ( ) if you continue to have problems. How long will Old My Applications remain available? We will make a determination when we are reasonably assured that all users can access the new My Applications problem-free. What are Local Administrator privileges and why do I need this in order to install software? IT management often places restrictions on computers within its domain to prevent the installation of unauthorized software or clients. If this is the case, then you must contact the IT helpdesk and have them install the software for you We encourage all users to contact us if you have problems with the new My Applications, even if you can go back and use the same program under Old My Applications.

13 Internet Explorer 9 Users There are known issues with using the current version of Citrix XenApp 5 under IE9. This can be addressed in one of two ways: 1. Downgrade IE: Follow these directions to uninstall and use a previous version of Internet Explorer OR 2. Adjust Settings in IE9: The issue occurs because of the Tightened Security option with File Download in Internet Explorer 9. Add the site to the trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch and also ensure that the Active X Filtering feature is not enabled for the Site. See these two articles for full details:

14 ipad and iphone Users Download the latest version of Citrix Receiver for ipad from Apple itunes (Visit for details). Begin by adding a Store Address: Domain: wcmc Use your wcmc network username and password. If using manual setup, XenApp Services should be enabled.

15 Blackberry Users Download the latest version of Citrix Receiver for Blackberry from Blackberry App World from your device. (Visit for details). Begin by adding an Account Server: WMCXENWEB01 Domain: wcmc Use your wcmc network username and password.

16 Android Users Download the latest version of Citrix Receiver from Android Market (Visit for details). Begin by adding a Store Address: Domain: wcmc Use your wcmc network username and password. If using manual setup, XenApp Services should be enabled. Note: Older versions of Android OS do not yet support Citrix Receiver for Android with private SSL certificates. You will see Invalid Certificate messages.

17 Other Questions? Contact the Information Systems Help Desk at (914)

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