Finding EdgeSight Documentation. Citrix XenApp 5.0

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1 Finding EdgeSight Documentation Citrix XenApp 5.0

2 Copyright and Trademark Notice Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. A printable copy of the End User License Agreement is included with the installation media. Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc Citrix Systems, Inc. All rights reserved. Citrix is a registered trademark, and Citrix XenApp, Citrix Presentation Server, and Citrix EdgeSight are trademarks of Citrix Systems, Inc. in the United States and other countries. Trademark Acknowledgements RSA Encryption RSA Security Inc. All rights reserved. FLEXnet Operations and FLEXnet Publisher are trademarks and/or registered trademarks of Acresso Software Inc. and/or InstallShield Co. Inc. Microsoft, Windows, Windows Server, and SQL Server are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Tivoli Netview is a registered trademark of IBM Corporation in the United States and other countries. HP OpenView is a trademark of the Hewlett-Packard Company. All other trademarks and registered trademarks are the property of their respective owners. Document Code: August 29, 2008 (AO)

3 Contents 1 Introduction About This Document EdgeSight Documents Associated Documents Finding EdgeSight Documentation Installing Your Monitoring and Reporting Tools Overview Software Requirements The Installation Process Configuring Metrics Overview Configuring a Set of Metrics for Specific Servers Creating a Default Set of Metrics Farm Performance Metrics Configuring Application Metrics Suspending Notification of a Metric s Status Getting More Information About Metrics And Monitoring Viewing Monitoring Information Current State of All Metrics Metrics That Breach Thresholds Graphs of Metric Values Creating Custom Metrics Displays Configuring Logs Additional Alert Information Custom Displays Alerting Administrators to Poor Server Performance Sources of Alerts Preparing Your System for Alerts Preparing Your System for SMS Alerts Preparing Your System for SNMP Alerts

4 4 Management Pack Administrator s Guide Running a Script when an Alert Threshold Is Breached Receiving Failed Import Alerts Receiving License Server Connection Failure Alerts Recording the History of Servers and Applications Overview What Information Should I Record in the Database? Scheduling Summary Data Collection and Removal Monitoring the Status of the Database Managing the Database Reporting and Analyzing Monitoring Information Overview Reports Displaying Reports from Servers in Different Time Zones or Locales Estimating the Concurrent User Capacity of a Server Billing Users for Resource Usage Default Metric Set Database Schema

5 1 Introduction About This Document EdgeSight Documents Resource Manager (powered by EdgeSight technology) is a resource management solution for Citrix XenApp, the new name for Citrix Presentation Server. It monitors user sessions and server performance in real time, allowing you to quickly analyze, resolve, and proactively prevent problems. The main components are the agents, the server, and an administration and reporting console. The Finding EdgeSight Documentation guide (this book) is written for system administrators who are familiar with the alerting and monitoring methods of Presentation Server 4.5 using Resource Manager, Report Center, Dashboard and My Knowledge, but are new to Resource Manager (powered by EdgeSight technology) and how it can be used to get the same results. This book tells you how to find Resource Manager (powered by EdgeSight technology) documentation. It is not a user guide; instead it maps Presentation Server 4.5 monitoring documentation to its Resource Manager equivalents by guiding the reader to relevant information within the EdgeSight documentation set. It takes Monitoring Server Performance with Citrix Presentation Server (a Presentation Server 4.5 document) as its framework, and uses the same contents structure to make the comparison clearer. For each task or information with a Resource Manager equivalent, there is a cross-reference to the appropriate part of the EdgeSight documentation. In some cases there is a high-level description of how to do the task with Resource Manager (powered by EdgeSight technology), and in others an indication that a task or concept is not applicable in this context. This document references the following elements within the EdgeSight document set, which are available from Citrix EdgeSight Installation Guide Citrix EdgeSight Administrator s Guide

6 6 Finding EdgeSight Documentation Citrix EdgeSight User s Guide Associated Documents EdgeSight Server Console online help topics Resource Manager (powered by EdgeSight) readme file Users of XenApp 5.0 for Windows Server 2008 Platinum Edition also have access to Citrix EdgeSight for XenApp, a performance and availability management solution for end-user systems, including applications, devices, and the network. EdgeSight for XenApp is beyond the scope of this document, but for further information see the following documents: Appropriate topics in the EdgeSight Server Console online help EdgeSight for XenApp readme file If you are monitoring farms that use both XenApp 5.0 for Windows Server 2008 and Presentation Server 4.5, see the XenApp topic Working in Mixed Farm Environments. For a high-level feature comparison and overview on how to successfully transition your Citrix management architecture from Resource Manager to Resource Manager (powered by EdgeSight technology), see the knowledgebase article EdgeSight for Citrix XenApp Environments: Transitioning from Resource Manager, which is available from

7 2 Finding EdgeSight Documentation Note: This topic uses the term EdgeSight to mean Resource Manager (powered by EdgeSight technology), and Resource Manager to mean the Presentation Server component of the same name. Installing Your Monitoring and Reporting Tools Overview You can find an overview of the EdgeSight components installation process in the topic Installation Overview of the Citrix EdgeSight Installation Guide. Software Requirements For guidelines about software requirements for EdgeSight and its components, see System Requirements in the Citrix EdgeSight Installation Guide. Licensing Requirements For guidelines about EdgeSight licensing requirements, see Citrix License Server for Windows 4.5 Requirements in the Citrix EdgeSight Installation Guide. The Installation Process Before You Start Other than ensuring the system requirements are met, no further action is required prior to installing EdgeSight. Note: EdgeSight does not use a Farm Metric Server or a summary database.

8 8 Finding EdgeSight Documentation Installing or Upgrading The Citrix EdgeSight Installation Guide contains detailed information about all installation procedures. For information about upgrading from earlier versions of EdgeSight, see Upgrading Citrix EdgeSight Server in the Citrix EdgeSight Installation Guide. Uninstalling For information about removing EdgeSight, see Uninstalling Citrix EdgeSight Server in the Citrix EdgeSight Installation Guide. Note: There is no process to change the location of EdgeSight other than by uninstalling it and reinstalling it at a new location. Configuring Metrics Displaying Monitoring and Reporting Tools and Components After Installation Use the EdgeSight Server Console to view the EdgeSight interface. Overview For a comprehensive explanation of how EdgeSight features are configured, see Managing Company Settings in the Citrix EdgeSight Administrator s Guide. Metrics and Instances Concepts relating to EdgeSight metrics are listed in the Report Counters Glossary topic in the EdgeSight Server Console help. EdgeSight uses metrics that correlate to Microsoft Performance Monitor (Perfmon) counters. For more information refer to your Perfmon documentation. Configuring a Set of Metrics for Specific Servers EdgeSight automatically monitors all available metrics, but you can customize your configurations and save them. For instructions about how to save a set of monitoring options, see the Real Time Configurations topic in the EdgeSight Server Console help. Creating a Default Set of Metrics EdgeSight automatically monitors all available metrics.

9 2 Finding EdgeSight Documentation 9 For a list of metrics that EdgeSight can monitor and report on, see the Performance Metrics topic in the EdgeSight Server Console help. Farm Performance Metrics For more information about monitoring server farms, see the Farm Monitor topic in the EdgeSight Server Console help. Configuring Application Metrics There is no EdgeSight equivalent of an application performance metric. EdgeSight does not use the concept of a published application specifically, so to monitor them, you must monitor the relevant executable programs on computers running Presentation Server in the EdgeSight Server Console s License and Utilization node. For information about managing groups, see the Groups topic in the EdgeSight Server Console help and Creating and Using Custom Groups in the Citrix EdgeSight Administrator s Guide. Suspending Notification of a Metric s Status For information about this procedure, see Stop Updating in the Dashboard topic in the EdgeSight Server Console help. Getting More Information About Metrics And Monitoring Refer to the documentation below to find more information about metrics and monitoring using EdgeSight: Citrix EdgeSight Administrator s Guide, containing information about configuration and administration tasks using the EdgeSight Server Console Citrix EdgeSight User s Guide, containing guidelines and scenarios for using EdgeSight to ensure that end users have the required application and network resources Topics in the EdgeSight Server Console online help, containing information about EdgeSight Server and the various types of performance and availability data Viewing Monitoring Information For an overview of how EdgeSight displays monitoring information, see Using Citrix EdgeSight Reports in the Citrix EdgeSight User s Guide.

10 10 Finding EdgeSight Documentation Refer to the Citrix EdgeSight User Guide for instructions about how to see specific data; for example, Using EdgeSight to Resolve System Performance Problems for resource utilization data, Using EdgeSight to Resolve Session Performance Problems for session latency data, and Using EdgeSight for Planning and Implementation for memory usage data. Current State of All Metrics EdgeSight cannot display all metrics at once, but you can choose to display up to eight out of 40 available metrics simultaneously. For information about how to do this, see the Dashboard topic in the EdgeSight Server Console help. Metrics That Breach Thresholds You can set alerts to be triggered when certain conditions are met. Use the Alerts Console to configure and display alerts. For information about how to do this, see Console and Current Alert List in the Alerts topic in the EdgeSight Server Console help. Graphs of Metric Values EdgeSight can present report information as a graph, but does not feature graphs of metrics that update in real time. For information about displaying graphs of metric values, see the Dashboard topic and the section Using Citrix EdgeSight Reports in the Citrix EdgeSight User s Guide. Creating Custom Metrics Displays In Presentation Server 4.5, you can create custom metric data tasks that display side-by-side red and blue bars as an indicator of performance. EdgeSight does not have custom metrics as a feature, but you can choose to display two (or more) out of 40 available metrics simultaneously. For information about how to do this, see the Dashboard topic in the EdgeSight Server Console help. Configuring Logs For information about configuring database logs, see Setting Server Installation Properties or Installing a Server Using the User Interface in the Citrix EdgeSight Installation Guide.

11 2 Finding EdgeSight Documentation 11 For information about logging EdgeSight tasks, see Monitoring Workers in the Citrix EdgeSight Administrator s Guide. This document also contains information about licensing logs in the section Using Log Files to Monitor License Manager Startup and grooming logs in Server Database Grooming. Additional Alert Information EdgeSight s Alert Console includes useful information about alerts. Each alert can be expanded to display further details (such as the text of the error message). For details about viewing alert information, see Current Alert List in the Alerts topic in the EdgeSight Server Console help, and Accessing and Using Process Fault Data in the Citrix EdgeSight User s Guide. Custom Displays Unlike monitoring profile configurations in Presentation Server 4.5, you cannot include EdgeSight displays in any My Views configuration in the Access Management Console. Alerting Administrators to Poor Server Performance For an overview of EdgeSight s alerting concepts and procedures, see Creating Alert Rules and Actions in the Citrix EdgeSight Administrator s Guide, and Accessing and Using Process Fault Data in the Citrix EdgeSight User s Guide. Sources of Alerts Previous versions of XenApp produced different kinds of alert depending on the component or system that generated them. EdgeSight does not need this distinction, and instead produces alerts that are either caused by events or identified during polling. For information regarding the different EdgeSight alerts, see the section Alert Categories in the Citrix EdgeSight Administrator's Guide. Preparing Your System for Alerts See the Routing Alerts topic in the EdgeSight Server Console help and Error Handling and in the Citrix EdgeSight Administrator s Guide. Using MAPI to Send Alerts EdgeSight cannot send alerts using MAPI.

12 12 Finding EdgeSight Documentation Setting up SSL for SMTP Alerts EdgeSight cannot send alerts using SMTP, but you can combine it with a third party management console or application such as Tivoli Netview or OpenView to output SMTP alerts. Preparing Your System for SMS Alerts EdgeSight cannot send alerts using SMS. Preparing Your System for SNMP Alerts EdgeSight allows you to set the SNMP port number so that you can avoid conflicts with other management tools that may be using the default SNMP outgoing port. See Settings in the Server Configuration topic in the EdgeSight Server Console help. Running a Script when an Alert Threshold Is Breached EdgeSight cannot run scripts, but you can combine it with a third party management console or console to run scripts when certain conditions are met. Receiving Failed Import Alerts EdgeSight does not have an alert type relating to failed imports. For a list of alerts, see Alert Categories in the Citrix EdgeSight Administrator s Guide. Receiving License Server Connection Failure Alerts EdgeSight does not have an alert type relating to failed license server connections. For a list of alerts, see Alert Categories in the Citrix EdgeSight Administrator s Guide. Recording the History of Servers and Applications Overview For an overview of how EdgeSight records data, see Agent Data Collection in the Citrix EdgeSight Administrator s Guide.

13 2 Finding EdgeSight Documentation 13 Note: Unlike Resource Manager, EdgeSight does not use a summary database to automatically record all data, but it offers control over how monitoring information is archived for long term reporting needs. For an overview of EdgeSight s archiving features, see Archiving Data in the Citrix EdgeSight User s Guide. What Information Should I Record in the Database? EdgeSight automatically records all available data. However you do not have to archive all data see Selecting Data for Archiving in the Citrix EdgeSight User s Guide and the Minimal Data Collection Mode topic in the EdgeSight Server Console help. Scheduling Summary Data Collection and Removal For information about this topic, see Determine Archiving Frequency in the Citrix EdgeSight User s Guide. Ignoring Server Metrics During Periods of Low Server Activity See the Minimal Data Collection Mode topic in the EdgeSight Server Console help. Removing Unwanted Information from the Database EdgeSight refers to database purging as grooming. For information about this topic, see Managing the Database in the Citrix EdgeSight Administrator s Guide. Monitoring the Status of the Database There is no specific method of monitoring the EdgeSight database. Managing the Database For information about managing the EdgeSight database, see Managing the Database in the Citrix EdgeSight Administrator s Guide.

14 14 Finding EdgeSight Documentation Reporting and Analyzing Monitoring Information Overview All tasks relating to reports are managed using the EdgeSight Server Console. For an overview of EdgeSight reports, see Using Citrix EdgeSight Reports in the Citrix EdgeSight User s Guide. Reports To find the types of reports EdgeSight can use, see Accessing and Using Historical Reports in the Citrix EdgeSight User s Guide and the All Reports List topic in the EdgeSight Server Console help. About Report Jobs and Specifications For more information about the way reports are configured and managed, see Using Citrix EdgeSight Reports in the Citrix EdgeSight User s Guide. Creating Reports About Current Activity To find the types of reports EdgeSight can use, see Accessing and Using Remote Data in the Citrix EdgeSight User s Guide and the All Reports List topic in the EdgeSight Server Console help. Creating Reports About Past Activity For equivalents of these Resource Manager reports, see Accessing and Using Historical Reports in the Citrix EdgeSight User s Guide. Displaying Reports from Servers in Different Time Zones or Locales For more information about this topic, see Time Zone and Creating Companies in the Citrix EdgeSight Administrator s Guide. What if a Reporting Server Uses a Different Language? For information about what languages EdgeSight Server and Agents support, see Operating System Language Support in the Citrix EdgeSight Installation Guide. Estimating the Concurrent User Capacity of a Server For information about this topic, see Using EdgeSight for Capacity Planning in the Citrix EdgeSight User s Guide.

15 Billing Users for Resource Usage Default Metric Set Database Schema 2 Finding EdgeSight Documentation 15 EdgeSight has no equivalent of a billing report, but you can export data in CSV or HTML format using Microsoft SQL Server Reporting Services and use it in third party software for billing purposes. For a list of metrics that EdgeSight can monitor and report on, see the Performance Metrics topic in the EdgeSight Server Console help. For the database SQL views, see the EdgeSight for XenApp SQL Views topic in the EdgeSight Server Console help.

16 16 Finding EdgeSight Documentation

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