Electronic Business. Electronic Business: Digital Markets and Digital Goods

Size: px
Start display at page:

Download "Electronic Business. Electronic Business: Digital Markets and Digital Goods"

Transcription

1 Electronic Business Electronic Business: Digital Markets and Digital Goods Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director, PearlRichards Foundation, Ghana Dr. Richard Boateng

2 Electronic Business: Digital Markets, Digital Goods Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director, PearlRichards Foundation, Ghana Dr. Richard Boateng

3 Class Website See course handbook for notes Dr. Richard Boateng

4 LEARNING OBJECTIVES This session seeks to introduce the course and also explain the basic concepts of information systems, e-business and e- commerce. Learning objectives include: 1. Identify the unique features of e-commerce, digital markets, and digital goods. 2. Describe how Internet technology has changed business models. 3. Identify the various types of e-commerce and explain how e- commerce has changed consumer retailing and business-tobusiness transactions Dr. Richard Boateng

5 mi ADIDAS Dr. Richard Boateng

6 Electronic Nike Business: ID Digital Markets and Digital Goods Dr. Richard Boateng

7 mi ADIDAS visit and create your own eyewear Dr. Richard Boateng

8 10.8 Dr. Richard Boateng

9 10.9 Dr. Richard Boateng

10 Internet Business Doing Business on the Internet Information Systems E-commerce E-business Dr. Richard Boateng

11 What is an information system? Dr. Richard Boateng

12 What is Information Systems Information system: Set of interrelated components Collect, process, store, and distribute information Support decision making, coordination, and control Information System IT + People + Processes and Policy Dr. Richard Boateng

13 Data and Information Information vs. data Data are streams of raw facts Information is data shaped into meaningful form Raw data from a supermarket checkout counter can be processed and organized to produce meaningful information, such as the total unit sales of dish detergent or the total sales revenue from dish detergent for a specific store or sales territory Dr. Richard Boateng

14 Types of Information Systems 1. Executive Support System (ESS) 2. Decision Support Systems (DSS) 3. Management Information Systems (MIS) Strategic-Level Management- Level Plan and Project, Forecast - Senior Managers Decision Analysis; Summary Reports - Staff Managers & Middle Managers 4. Knowledge Work Systems (OS) 5. Office Systems (OS) Knowledge- Level Models; Graphics; Documents & Mail -Professionals & Clerical Workers 6. Transaction Process Systems (TPS) Operational-Level Dr. Richard Boateng Sorting; lists; Detailed Reports; Pay Slips - Operations Personnel; Supervisors

15 Systems that Span the Business SAP ERP: Human Resource Systems - Leave Request Example Executive Support Systems Sales Planning and Forecasting Dr. Richard Boateng

16 Types of Business Information Systems Transaction processing systems Perform and record daily routine transactions necessary to conduct business Examples: sales order entry, payroll, shipping Allow managers to monitor status of operations and relations with external environment Serve operational levels Serve predefined, structured goals and decision making Dr. Richard Boateng

17 Types of Business Information Systems Management information systems Serve middle management Provide reports on firm s current performance, based on data from TPS Provide answers to routine questions with predefined procedure for answering them Typically have little analytic capability Dr. Richard Boateng

18 Decision support systems Serve middle management Support nonroutine decision making Example: What is impact on production schedule if December sales doubled? Often use external information as well from TPS and MIS Model driven DSS Types of Business Information Systems Voyage-estimating systems Dr. Richard Boateng

19 Executive support systems Support senior management Address nonroutine decisions requiring judgment, evaluation, and insight Incorporate data about external events (e.g. new tax laws or competitors) as well as summarized information from internal MIS and DSS Example: ESS that provides minute-to-minute view of firm s financial performance as measured by working capital, accounts receivable, accounts payable, cash flow, and inventory Dr. Richard Boateng

20 Systems from a constituency perspective Transaction processing systems: supporting operational level employees Management information systems and decision-support systems: supporting managers Executive support systems: supporting executives Dr. Richard Boateng

21 Enterprise applications Span functional areas Execute business processes across firm Include all levels of management Four major applications: a) Enterprise systems Systems That Span the Enterprise b) Supply chain management systems c) Customer relationship management systems d) Knowledge management systems Dr. Richard Boateng

22 Enterprise Systems Enterprise systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization. These systems focus primarily on internal processes but may include transactions with customers and vendors. Figure Dr. Richard Boateng

23 Systems That Span the Enterprise Enterprise systems Collects data from different firm functions and stores data in single central data repository Resolves problem of fragmented, redundant data sets and systems Enable: Coordination of daily activities Efficient response to customer orders (production, inventory) Provide valuable information for improving management decision making Dr. Richard Boateng

24 Systems That Span the Enterprise Supply chain management systems Manage firm s relationships with suppliers Share information about Orders, production, inventory levels, delivery of products and services Goal: Right amount of products to destination with least amount of time and lowest cost Dr. Richard Boateng

25 Example of a Supply Chain Management System Customer orders, shipping notifications, optimized shipping plans, and other supply chain information flow among Haworth s Warehouse Management System (WMS), Transportation Management System (TMS), and its back-end corporate systems. Figure Dr. Richard Boateng

26 Systems That Span the Enterprise Customer relationship management systems: Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention Integrate firm s customer-related processes and consolidate customer information from multiple communication channels Dr. Richard Boateng

27 Internet Business Doing Business on the Internet Information Systems E-commerce E-business Dr. Richard Boateng

28 Electronic Commerce: Sharing business information, managing business relationships and facilitating transactions with Internet technology. (linking buyers and sellers). Electronic Business: Executing all the firm s business processes with Internet technology. (sales, finance, human resources, manufacturing) Intranet: Business builds private, secure network based on Internet technology Extranet: Extension of intranet to authorized external users Dr. Richard Boateng

29 Systems That Span the Enterprise Intranets: Internal networks built with same tools and standards as Internet Used for internal distribution of information to employees Typically utilize private portal providing single point of access to several systems May connect to company s transaction systems Dr. Richard Boateng

30 Extranets: Systems That Span the Enterprise Intranets extended to authorized users outside the company Expedite flow of information between firm and its suppliers and customers Can be used to allow different firms to collaborate on product design, marketing, and production Dr. Richard Boateng

31 Systems That Span the Enterprise E-business (Electronic business): Use of digital technology and Internet to execute major business processes in the enterprise Includes e-commerce (electronic commerce): Buying and selling of goods over Internet E-government: The application of Internet and networking technologies to digitally enable government and public sector agencies relationships with citizens, businesses, and other arms of government Dr. Richard Boateng

32 Unique Features of Internet Technology for Business 1. Ubiquity Internet/Web technology available everywhere: work, home, etc., and anytime 2. Global reach The technology reaches across national boundaries, around Earth 3. Richness Supports video, audio, and text messages 4. Universal Standard Internet provides a universal standard for communication Dr. Richard Boateng

33 Unique Features of Internet Technology for Business Unique features (cont.) 5. Interactivity The technology works through interaction with the user 6. Information density Vast increases in information density the total amount and quality of information available to all market participants 7. Personalization/Customization: Technology permits modification of messages, goods 8. Social technology The technology promotes user content generation and social networking Dr. Richard Boateng

34 Electronic Commerce and the Internet Key concepts in e-commerce Digital markets reduce Information asymmetry Search costs Transaction costs Digital markets enable Price discrimination Dynamic pricing Disintermediation Dr. Richard Boateng

35 The Benefits of Disintermediation to the Consumer The typical distribution channel has several intermediary layers, each of which adds to the final cost of a product, such as a sweater. Removing layers lowers the final cost to the consumer. Figure Dr. Richard Boateng

36 Key concepts in Internet Business (cont.) Digital goods Goods that can be delivered over a digital network E.g., Music tracks, video, software, newspapers, books Cost of producing first unit almost entire cost of product: marginal cost of producing 2 nd unit is about zero Costs of delivery over the Internet very low Marketing costs remain the same; pricing highly variable Industries with digital goods are undergoing revolutionary changes (publishers, record labels, etc.) Dr. Richard Boateng

37 Dr. Richard Boateng

38 Music Industry and Internet Dr. Richard Boateng

39 INTERNET BUSINESS MODELS Dr. Richard Boateng

40 Internet Business Models 1. Social Network Online meeting place Social shopping sites Can provide ways for corporate clients to target customers through banner ads and pop-up ads 2. Online marketplace: Provides a digital environment where buyers and sellers can meet, search for products, display products, and establish prices for those products Dr. Richard Boateng

41 3. Content provider Providing digital content, such as digital news, music, photos, or video, over the Web yahoo, 4. Service provider Provides Web 2.0 applications such as photo sharing and interactive maps, and services such as data storage - google maps, flickr, 5. Portal Supersite that provides comprehensive entry point for huge array of resources and services on the Internet yahoo 6. Blogs Personal web pages that contain series of chronological entries by author and links to related Web pages wordpress.com Dr. Richard Boateng

42 Dr. Richard Boateng

43 7. Virtual storefront: Sells physical products directly to consumers or to individual businesses prada.com, best buy 8. Information broker: Provides product, pricing, and availability information to individuals and businesses kbb.com, pricerunner.co.uk, nexttag.com 9. Transaction broker: Saves users money and time by processing online sales transactions and generating a fee for each transaction expedia.com, etrade.com Dr. Richard Boateng

44 Dr. Richard Boateng

45 Types of Internet Business Business-to-consumer (B2C) Business-to-business (B2B) Consumer-to-consumer (C2C) Government-to-citizen (G2C) Government-to-government (G2G) Government-to-business (G2B) Mobile commerce (m-commerce) Dr. Richard Boateng

46 Information Technology Capital Investment Considering the context of a developing country like Ghana, is the internet a strategic choice for every firm or otherwise, should every firm do business online? Dr. Richard Boateng

47 E-commerce in Ghana Where are we? Go to the Class website: Under Case studies download the paper on E-commerce in Ghana and Read for discussion and a quiz next week Dr. Richard Boateng

Management Information Systems

Management Information Systems Management Information Systems Information Systems, Global Business and E-business Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director,

More information

Global E-Business: How Businesses Use Information Systems

Global E-Business: How Businesses Use Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director, PearlRichards

More information

Management Information Systems

Management Information Systems Management Information Systems Information Systems, Global Business and E-business Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director,

More information

Problem: Outdated manufacturing processes, timeconsuming

Problem: Outdated manufacturing processes, timeconsuming Chapter 2 Global E-Business: How Businesses Use Information Systems 1 The Tata Nano Makes History Using Digital Manufacturing Problem: Outdated manufacturing processes, timeconsuming manual labor. Solutions:

More information

E-Business: How Businesses Use Information Systems

E-Business: How Businesses Use Information Systems Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall Business Processes and Information Systems Business processes: Workflows of material, information, knowledge Sets

More information

Global E-Business: How Businesses Use Information Systems

Global E-Business: How Businesses Use Information Systems Introduction to Information Management IIM, NCKU Learning Objectives (2/2) Global E-Business: How Businesses Use Information Systems Explain the difference between e-business, e- commerce, and e-government.

More information

E-Commerce: Digital Markets, Digital Goods

E-Commerce: Digital Markets, Digital Goods Introduction to Information Management IIM, NCKU E-Commerce: Digital Markets, Digital Goods Based on Chapter 10 of Laudon and Laudon (2010). Management Information Systems: Managing the Digital Firm (11th

More information

Course MIS. Information System in Global Business Today

Course MIS. Information System in Global Business Today Oman College of Management and Technology Course 103402 MIS Topic 1 Information System in Global Business Today CS/MIS Department INFORMATION IN BUSINESS SYSTEMS TODAY The Role of Information Systems in

More information

1. Global E Business and Collaboration. Lecture 2 TIM 50 Autumn 2012

1. Global E Business and Collaboration. Lecture 2 TIM 50 Autumn 2012 1. Global E Business and Collaboration Lecture 2 TIM 50 Autumn 2012 Objective of the Learning The Major Feature of Business Systems Performance of Business Organization Levels of Business management The

More information

Global Business and Information Systems

Global Business and Information Systems Global Business and Information Systems Chapter 1&2 Lecturer: Dr Richard Boateng Email: richard@pearlrichards.org Feb 3rd 2010 Visit Nike ID www.nikeid.com create your own shoe What is an information

More information

Global E-business and Collaboration

Global E-business and Collaboration Global E-business and Collaboration Content Define and describe business processes and their relationship to information systems. Evaluate the role played by systems serving the various levels of management

More information

E-COMMERCE: DIGITAL MARKETS, DIGITAL GOODS

E-COMMERCE: DIGITAL MARKETS, DIGITAL GOODS E-COMMERCE: DIGITAL MARKETS, DIGITAL GOODS Content What are the unique features of e-commerce, digital markets, and digital goods? What are the principal e-commerce business and revenue models? How has

More information

E-Commerce: Digital Markets, Digital Goods

E-Commerce: Digital Markets, Digital Goods E-Commerce: Digital Markets, Digital Goods E-Commerce Today E-commerce: use of the Internet and Web to transact business; digitally enabled transactions. Began in 1995 and grew exponentially; still growing

More information

Groupon s Business Model: Social and Local

Groupon s Business Model: Social and Local Electronic Commerce and Social E-Commerce Groupon s Business Model: Social and Local Problem: Competing with other business models utilizing social and local commerce in group couponing Solution? Scale:

More information

E-Commerce: Digital Markets, Digital Goods

E-Commerce: Digital Markets, Digital Goods Chapter 9 E-Commerce: Digital Markets, Digital Goods 9.1 Copyright 2011 Pearson Education, STUDENT LEARNING OBJECTIVES What are the unique features of e-commerce, digital markets, and digital goods? How

More information

Alexander Nikov. 2. Information systems and business processes. Learning objectives

Alexander Nikov. 2. Information systems and business processes. Learning objectives INFO 1500 Introduction to IT Fundamentals 2. Information systems and business processes Learning objectives Define and describe business processes and their relationship to information systems. Evaluate

More information

E-commerce: Digital Markets, Digital Goods

E-commerce: Digital Markets, Digital Goods Chapter 10 E-commerce: Digital Markets, Video Cases Video Case 1: Deals Galore at Groupon Video Case 2: Etsy: A Marketplace and Community Video Case 3: Ford Manufacturing Supply Chain: B2B Marketplace

More information

BUS 516 Computer Information Systems. Global E-business and Collaboration

BUS 516 Computer Information Systems. Global E-business and Collaboration BUS 516 Computer Information Systems Global E-business and Collaboration Business Functions Business Processes Collection of activities required to produce a product or service These activities are supported

More information

Information Systems in the Enterprise

Information Systems in the Enterprise Chapter 2 Information Systems in the Enterprise 2.1 Prentice Hall Objectives 1. What are the major types of systems in a business? What role do they play? 2. How do information systems support the major

More information

Global E-Business and Collaboration

Global E-Business and Collaboration Chapter 2 Global E-Business and Collaboration 2.1 Copyright 2011 Pearson Education, Inc. STUDENT LEARNING OBJECTIVES What are the major features of a business that are important for understanding the role

More information

資 訊 管 理 個 案. E-commerce: Digital Markets, Digital Goods 1. Facebook, 2. Amazon vs. Walmart (Chap. 10)

資 訊 管 理 個 案. E-commerce: Digital Markets, Digital Goods 1. Facebook, 2. Amazon vs. Walmart (Chap. 10) Case Study for Information Management 資 訊 管 理 個 案 E-commerce: Digital Markets, Digital Goods 1. Facebook, 2. Amazon vs. Walmart (Chap. 10) 1011CSIM4B10 TLMXB4B Thu 8, 9, 10 (15:10-18:00) B508 Min-Yuh Day

More information

Module 6. e-business and e- Commerce

Module 6. e-business and e- Commerce Module 6 e-business and e- Commerce 6.1 e-business systems 6.2 e-commerce systems 6.3 Essential e- commerce processes 6.4 Electronic payment processes 6.5 e-commerce application trends 6.6 Web store requirements

More information

Integrating Functions and Business Processes:

Integrating Functions and Business Processes: LECTURE 7 & 8 Information systems for business functions Business information systems; Ebusiness, Ecommerce, CRM, SCM, ERP. Management decision support and intelligent systems Managers and decision making;

More information

E-Business: Use of Information Systems

E-Business: Use of Information Systems E-Business: Use of Information Systems Reading: Laudon & Laudon chapter 2 Additional Reading: Brien & Marakas chapter 1 COMP 5131 1 Outline Components of Business Business Process Managing Business and

More information

Introduction to Management Information Systems

Introduction to Management Information Systems IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise. Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise. Applications Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Lecturer: Richard Boateng, PhD. Applications Lecturer in Information Systems, University of Ghana Business School Executive

More information

Information Systems in Global Business Today

Information Systems in Global Business Today Chapter 1 Information Systems in Global Business Today Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director, PearlRichards Foundation,

More information

1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination.

1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination. 1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination. 2. The ability of consumers to use the Internet to discover the actual costs

More information

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online

More information

Information Systems in the Enterprise

Information Systems in the Enterprise Chapter 2 Information Systems in the Enterprise 2.1 2006 by Prentice Hall OBJECTIVES Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the

More information

Lecture-2-The Strategic Role of Information Systems

Lecture-2-The Strategic Role of Information Systems Lecture-2-The Strategic Role of Information Systems Thepul Ginige 1 LEARNING OBJECTIVES Analyze roles of 6 types of information systems Describe types of information systems Analyze relationships between

More information

TIM 50 - Business Information Systems

TIM 50 - Business Information Systems TIM 50 - Business Information Systems Instructor: Yihsu Chen UC Santa Cruz February 2, 2016 Class Announcements n Group database assignment 1 due on 2/3 through ecommons n Group homework #2 due on 2/5

More information

Case-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary

Case-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary Case-study: SwissAir The Internet Business Old model: check flight info online Step 1. Toward customers e-ticketing, electronic check-in frequent flyer miles Web site personalization (and statistics!)

More information

Information Systems for Business Operations

Information Systems for Business Operations Information Systems for Business Operations MBA 8125 Week 1 Sources: Laudon & Laudon (2006) Straub (2002) Stacie Petter 2005 1 Outline Why Study IT? Information Systems Basics e-commerce Management Challenges

More information

Chapter 11 E-Commerce

Chapter 11 E-Commerce 15 th Edition Understanding Computers Today and Tomorrow Comprehensive Chapter 11 E-Commerce Deborah Morley Charles S. Parker Copyright 2015 Cengage Learning Learning Objectives 1. Explain what e-commerce

More information

E-Commerce Business Models and Concepts

E-Commerce Business Models and Concepts Copyright 2002 Pearson Education, Inc. Slide 2-1 E-Commerce Business Models and Concepts Created by, David Zolzer, Northwestern State University Louisiana Learning Objectives! Identify the key components

More information

INFO1400. 1. What are business processes? How are they related to information systems?

INFO1400. 1. What are business processes? How are they related to information systems? Chapter 2 INFO1400 Review Questions 1. What are business processes? How are they related to information systems? Define business processes and describe the role they play in organizations. A business process

More information

E-Business, E-Commerce, and Information Systems

E-Business, E-Commerce, and Information Systems E-Business, E-Commerce, and Information Systems Databases & The Digital Economy E-Business & E-Commerce There was a difference between the Old Economy and the New Economy The first consisted of traditional

More information

BSAT 206 ecommerce Glossary

BSAT 206 ecommerce Glossary BSAT 206 ecommerce Glossary advance shipment notice (ASN) automatic data capture (ADC) asymmetric digital subscriber line (ADSL) advanced planning and scheduling (APS) system application service provider

More information

Introduction to E-Commerce

Introduction to E-Commerce Introduction to E-Commerce 1/12/2016 What is E-commerce? Buying and selling of products or services over electronic systems such as the Internet and other computer networks Online purchase of goods or

More information

Hi, My Name is Karen! GLOBAL E-BUSINESS & TRADE. Karen s Decision. Karen had a beautiful baby boy BUT her son would never know his father 2/24/2015

Hi, My Name is Karen! GLOBAL E-BUSINESS & TRADE. Karen s Decision. Karen had a beautiful baby boy BUT her son would never know his father 2/24/2015 1-1 Hi, My Name is Karen! 2 GLOBAL E-BUSINESS & TRADE Part I: Introduction and Developments in E-Business and E-Commerce Past, Present, and Future Karen had a problem. She was ling in Copenhagen with her

More information

Chapter 10 Objectives. Chapter 10 E-Commerce: A Revolution in the Way We Do Business. What Is E-Commerce? What Is E-Commerce? What Is E-Commerce?

Chapter 10 Objectives. Chapter 10 E-Commerce: A Revolution in the Way We Do Business. What Is E-Commerce? What Is E-Commerce? What Is E-Commerce? Chapter 10 Objectives Chapter 10 E-Commerce: A Revolution in the Way We Do Business Understand how e-commerce has changed today s business practices Discuss the positive impact of e-commerce on global

More information

Internet Part 2. CS/MIS Department

Internet Part 2. CS/MIS Department Oman College of Management and Technology Course 803202 MDCI Internet Part 2 CS/MIS Department Reasons for Business Presence on the Internet Major reasons why business presence on the Internet is increasing

More information

Objectives. A Framework for Systems Analysis and Design. Types of Information Systems (cont.) Types of Information Systems

Objectives. A Framework for Systems Analysis and Design. Types of Information Systems (cont.) Types of Information Systems Objectives Define information system and name seven types of information system applications. Identify different types of stakeholders who use or develop information systems, and give examples of each.

More information

INFORMATION SYSTEMS FOR E-BUSINESS

INFORMATION SYSTEMS FOR E-BUSINESS INFORMATION SYSTEMS FOR E-BUSINESS (Week 10, Monday 10/24/2006) BUS3500 - Abdou Illia, Fall 2006 1 LEARNING GOALS Describe the nature of e-business. Describe the basic e-business models. Discuss the technologies

More information

Outline. Introduction to E-commerce. Why is e-commerce? [Awad] What is e-commerce? Session 1. Yan Wang yan.wang@mq.edu.au. E-commerce.

Outline. Introduction to E-commerce. Why is e-commerce? [Awad] What is e-commerce? Session 1. Yan Wang yan.wang@mq.edu.au. E-commerce. Introduction to E-commerce Session 1 Yan Wang yan.wang@mq.edu.au Outline E-commerce E-business Examples of e-commerce Types of e-commerce 1 2 What is e-commerce? The marketing, buying and selling of products

More information

Technology-Driven Demand and e- Customer Relationship Management e-crm

Technology-Driven Demand and e- Customer Relationship Management e-crm E-Banking and Payment System Technology-Driven Demand and e- Customer Relationship Management e-crm Sittikorn Direksoonthorn Assumption University 1/2004 E-Banking and Payment System Quick Win Agenda Data

More information

QM 351-Chapter 2 E-Commerce Market Mechanisms Prepared by Dr Kamel ROUIBAH / Dept. QM & IS

QM 351-Chapter 2 E-Commerce Market Mechanisms Prepared by Dr Kamel ROUIBAH / Dept. QM & IS QM 351-Chapter 2 E-Commerce Market Mechanisms Prepared by Dr Kamel ROUIBAH / Dept. QM & IS ١ Learning Objectives Define e-marketplaces and list their components List the major types of electronic markets

More information

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) can be supported more effectively and efficiently through direct buyer-seller negotiations

More information

INSIDE COVER - BLANK

INSIDE COVER - BLANK INSIDE COVER - BLANK INSTITUTE OF CERTIFIED PUBLIC ACCOUNTANTS OF RWANDA Level 2 L2.2 INFORMATION SYSTEMS First Edition 2012 This study manual has been fully revised and updated in accordance with the

More information

Electronic Commerce. Chapter Overview

Electronic Commerce. Chapter Overview Electronic Commerce Chapter Overview This chapter presents an overview of how e-commerce works, from the perspective of the organization and the customer. Businesses and individuals use e-commerce to reduce

More information

2O/2. distribution. How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce. socius The Power of Partnership

2O/2. distribution. How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce. socius The Power of Partnership 2O/2 distribution How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce socius The Power of Partnership ecommerce Overview ecommerce has always been about the general ease and simplicity

More information

Chapter 11: E-Commerce

Chapter 11: E-Commerce Chapter 11: E-Commerce What is E-Commerce? E-commerce Act of doing business transactions using communications technology Has existed for years via private networks (electronic funds transfers, etc.) Now

More information

2. ecommerce Business Models and Concepts. Alexander Nikov. Teaching Objectives. Video: How to use Twitter for business.

2. ecommerce Business Models and Concepts. Alexander Nikov. Teaching Objectives. Video: How to use Twitter for business. INFO 3435 ecommerce 2. ecommerce Business Models and Concepts Teaching Objectives Identify the key components of ecommerce business models. Describe the major B2C business models. Describe the major B2B

More information

Enterprise Systems: From Supply Chains to ERP to CRM

Enterprise Systems: From Supply Chains to ERP to CRM Enterprise Systems: From Supply Chains to ERP to CRM Management Information Code: 164292-02 Course: Management Information Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic

More information

Chapter 5. B2B E-Commerce: Selling and Buying in Private E-Markets

Chapter 5. B2B E-Commerce: Selling and Buying in Private E-Markets Chapter 5 B2B E-Commerce: Selling and Buying in Private E-Markets Learning Objectives 1. Describe the B2B field. 2. Describe the major types of B2B models. 3. Discuss the characteristics of the sell-side

More information

Management Information Systems. Learning Objectives

Management Information Systems. Learning Objectives Learning Objectives Understanding the effects of information systems on business and their relationship to globalization. Explain why information systems are so essential in business today. Define an information

More information

E-Marketplaces: Structures, Mechanisms, Economics, and Impacts

E-Marketplaces: Structures, Mechanisms, Economics, and Impacts E-Marketplaces: Structures, Mechanisms, Economics, and Impacts E-Marketplaces Markets (electronic or otherwise) have three main functions: 1. Matching buyers and sellers; 2. Facilitating the exchange of

More information

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information

Chapter 2: Information Systems in the Enterprise

Chapter 2: Information Systems in the Enterprise Chapter 2: Information Systems in the Enterprise 1 Reading Notes for Chapter 2 in the textbook The chapter introduces six types of information systems. Figure 2.1 and table 2.1 give an overall picture

More information

Ecommerce. E-commerce Defined. E-commerce Developments and Themes 2006

Ecommerce. E-commerce Defined. E-commerce Developments and Themes 2006 Ecommerce Copyright 2007 Pearson Education, Inc. Slide 1-1 E-commerce Developments and Themes 2006 More and more people and businesses are using the Internet to conduct commerce The e-commerce channel

More information

Fundamentals of Information Systems, Seventh Edition

Fundamentals of Information Systems, Seventh Edition Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to how it helps decision makers achieve the organization

More information

Information systems for management ดร. สล ล บ ญพราหมณ 2558

Information systems for management ดร. สล ล บ ญพราหมณ 2558 1 Information systems for management ดร. สล ล บ ญพราหมณ 2558 2...ความสว สด ของข าพเจ าจะเก ดข นได ก ด วยบ านเม องของเราม ความเจร ญม นคงเป นปกต ส ข ความเจร ญม นคงท งน นจะส าเร จ ผลเป นจร งไปได ก ด วยท กคนท

More information

1. Introduction to internet marketing

1. Introduction to internet marketing 1. Introduction to internet marketing 1 Introduction Marketing is the management process, which identifies, anticipates and supplies customer requirements profitably (Chartered Institute of Marketing)

More information

KONSEP SISTEM INFORMASI

KONSEP SISTEM INFORMASI KONSEP SISTEM INFORMASI PERTEMUAN 2 Ayuningtyas tyas@stikom.edu An Introduction to Information Systems Chapter 1 1 Reference 3 Reynolds, GW, Reynolds, G & Stair, RM 2010, Principles of Information Systems,

More information

Trends in Electronic Commerce Among Selected Companies in Metro Manila, Philippines

Trends in Electronic Commerce Among Selected Companies in Metro Manila, Philippines Rev. Integr. Bus. Econ. Res. Vol 2(2) 534 Trends in Electronic Commerce Among Selected Companies in Metro Manila, Philippines Harvey T. Ong Faculty, Decision Sciences and Innovation Department Ramon V.

More information

E-BUSINESS VS E-COMMERCE

E-BUSINESS VS E-COMMERCE Chapter 3 E-BUSINESS VS E-COMMERCE Dr. BALAMURUGAN MUTHURAMAN 1 MEANING & DEFINITIONS Electronic business, commonly referred to as "e-business", or an internet business, may be defined as the application

More information

Types of Information Systems

Types of Information Systems Types of Information Systems ISR Lecture IV 1 Transaction Processing System (TPS) Transaction Processing System (TPS) A computerized system that performs and records daily routine transactions necessary

More information

Information Systems, Organizations, and Strategy

Information Systems, Organizations, and Strategy Management Chapters 3 (Laudon Information and Laudon, 2010) Systems Information Systems, Organizations, and Strategy Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana

More information

BUSINESS-TO-BUSINESS MARKETING 2014-2015

BUSINESS-TO-BUSINESS MARKETING 2014-2015 BUSINESS-TO-BUSINESS MARKETING 2014-2015 Published by Richard K. Miller & Associates (RKMA) February 2014 biennial 316 pages ISBN# 9781577831969 PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING

More information

Enterprise Applications

Enterprise Applications Enterprise Applications Reading: Laudon & Laudon chapter 8 Additional Reading: Brien & Marakas chapter 7 COMP 5131 1 Outline Enterprise Systems Supply Chain Management Support Customer Relationship Management

More information

Management Information Systems

Management Information Systems Faculty of Foundry Engineering Virtotechnology Management Information Systems Classification, elements, and evolution Agenda Information Systems (IS) IS introduction Classification Integrated IS 2 Information

More information

Introduction Management Information Systems CS334 Midterm Exam 12/12/2003 A

Introduction Management Information Systems CS334 Midterm Exam 12/12/2003 A Introduction Management Information Systems CS334 Midterm Exam 12/12/2003 A Name: Surname : Number: 1.) Which information flows are the advantages of using the Internet as the infrastructure for electronic

More information

Introduction To E-Commerce II

Introduction To E-Commerce II Introduction To E-Commerce II Speaker: Jerry Gao Ph.D. San Jose State University email: jerrygao@email.sjsu.edu URL: http://www.engr.sjsu.edu/gaojerry August, 2000 Topic: Online Payment Protocols and Systems

More information

Fundamentals of Information Systems, Fifth Edition. Chapter 1 An Introduction to Information Systems in Organizations

Fundamentals of Information Systems, Fifth Edition. Chapter 1 An Introduction to Information Systems in Organizations Fundamentals of Information Systems, Fifth Edition Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to

More information

MIS 456 - Ecommerce. Instructor: Ali Hashmi Ecommerce Business Model Concepts (Chapter 2) Slide 1-1

MIS 456 - Ecommerce. Instructor: Ali Hashmi Ecommerce Business Model Concepts (Chapter 2) Slide 1-1 MIS 456 - Ecommerce Instructor: Ali Hashmi Ecommerce Business Model Concepts (Chapter 2) Slide 1-1 E-commerce Business Models Definitions Business model Set of planned activities designed to result in

More information

Chapter 2: Information Systems in the Enterprise KINDS OF INFORMATION SYSTEMS. Organizational Hierarchy. Organizational Levels. Information Systems

Chapter 2: Information Systems in the Enterprise KINDS OF INFORMATION SYSTEMS. Organizational Hierarchy. Organizational Levels. Information Systems Chapter 2: Information Systems in the Enterprise 1 KINDS OF INFORMATION SYSTEMS Organizational Hierarchy Organizational Levels Information Systems 2 KINDS OF INFORMATION SYSTEMS KIND OF SYSTEM GROUPS SERVED

More information

INTERNET MARKETING. Daniela Andreini

INTERNET MARKETING. Daniela Andreini INTERNET MARKETING Daniela Andreini SCHEDULE time date day subject 1.30-4.30 pm May 20 Tue Introduction to Internet Marketing and E-commerce 1.30-4.30 pm May 22 Thu Internet and E-commerce: diffusion and

More information

Learning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer

Learning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer Chapter 4 Global Supply Chain Management Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010 Learning Objectives Describe the structure of supply chains Describe the bullwhip

More information

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS Content How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems

More information

e-commerce Models. Let us look at each of them in detail. Business-to-Business (B2B) Model

e-commerce Models. Let us look at each of them in detail. Business-to-Business (B2B) Model e-commerce Models. Creating an e-commerce solution mainly involves creating and deploying an e-commerce site. The first step in the development of an e-commerce site is to identify the e-commerce model.

More information

Information Systems in Business Today

Information Systems in Business Today Information Systems in Business Today VIDEO CASES Case 1: UPS Global Operations with the DIAD IV Case 2: Google Data Center Efficiency Best Practices Instructional Video 1: Green Energy Efficiency in a

More information

Module Title: Management Information Systems

Module Title: Management Information Systems Module Code: INFO 7009 CORK INSTITUTE OF TECHNOLOGY INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ Semester 1 Examinations 2008/2009 Module Title: Management Information Systems School: Business Programme Title: Bachelor

More information

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6 ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using

More information

Seminar Three: Marketing Series. Jason Perratt Logikal Code September 22 nd, 2010

Seminar Three: Marketing Series. Jason Perratt Logikal Code September 22 nd, 2010 Seminar Three: Marketing Series Jason Perratt Logikal Code September 22 nd, 2010 Agenda Purchasing & selling online Internet auc2ons & virtual malls Online display adver2sing Social networking E- Expor2ng

More information

Business-to-Business Electronic Commerce ( B2B-EC )

Business-to-Business Electronic Commerce ( B2B-EC ) Business-to-Business to-business Electronic Commerce ( B2B-EC ) Sistem e-businesse (MG-652) Jurusan Manajemen Agenda Characteristics of B2B EC Models of B2B EC From Traditional to Internet-based EDI Integration

More information

E-commerce. business. technology. society. Kenneth C. Laudon Carol Guercio Traver. Third Edition. Copyright 2007 Pearson Education, Inc.

E-commerce. business. technology. society. Kenneth C. Laudon Carol Guercio Traver. Third Edition. Copyright 2007 Pearson Education, Inc. Copyright 2007 Pearson Education, Inc. Slide 1-1 E-commerce business. technology. society. Third Edition Kenneth C. Laudon Carol Guercio Traver Copyright 2007 Pearson Education, Inc. Slide 1-2 Chapter

More information

2012 State of B2B E-Commerce

2012 State of B2B E-Commerce 2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of

More information

Information Systems in Business Today

Information Systems in Business Today Chapter 1 Information Systems in Business Today VIDEO CASES Case 1: UPS Global Operations with the DIAD IV Case 2: Google Data Center Efficiency Best Practices Instructional Video 1: Green Energy Efficiency

More information

Online business models

Online business models Online business models 1 B2C INTERNET MARKETING: CATEGORIES OF PLAYERS 2 E-commerce: players Dot.com Pure Player Old Economy Click & Bricks Click & Mortar 3 E-commerce: players Dot.com Pure Player Old

More information

1.3 ERP System Evolution

1.3 ERP System Evolution 1.3 ERP System Evolution Learning Objectives State the purpose of enterprise resource planning (ERP) systems List the challenges facing the industry List the development stages of the manufacturing planning

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES How do enterprise systems help businesses

More information

competitive advantage marketspace market creator e-commerce business model sales revenue model subscription revenue model advertising revenue model

competitive advantage marketspace market creator e-commerce business model sales revenue model subscription revenue model advertising revenue model achieved by a firm when it can produce a superior produce and/or bring the product to market at a lower price than most, or all, of its competitors. competitive advantage the area of actual or potential

More information

1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304

1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM

More information

Chapter. Foundations Of Information Systems In Business. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.

Chapter. Foundations Of Information Systems In Business. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 1 Foundations Of Information Systems In Business McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Chapter Highlights Foundation Concepts : Information

More information

2. ecommerce Business Models and Concepts. Alexander Nikov. Teaching Objectives. Tweet Tweet: What s Your Business Model? Outline

2. ecommerce Business Models and Concepts. Alexander Nikov. Teaching Objectives. Tweet Tweet: What s Your Business Model? Outline COMP 6350 ecommerce Systems 2. ecommerce Business Models and Concepts Teaching Objectives Identify the key components of ecommerce business models. Describe the major B2C business models. Describe the

More information

E Commerce INTRODUCTION LEARNING OUTCOMES

E Commerce INTRODUCTION LEARNING OUTCOMES Topic 9 E Commerce LEARNING OUTCOMES By the end of this topic, you should be able to: 1. Describe the benefits and limitations of e-commerce; 2. Explain major EC mechanisms; 3. Differentiate between B2C

More information

Commerce Management System

Commerce Management System Commerce System Commerce Without Compromise The scalability and value of hosted e-commerce... The performance and control of a licensed software solution The world of e-commerce is becoming more and more

More information

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Security for online bank transactions include all of the following except: 1) A) SSL

More information

Foundation of Information Systems

Foundation of Information Systems Foundation of Information Systems Reading: Laudon & Laudon chapter 1 Additional Reading: Brien & Marakas chapter 1 COMP 5131 1 Outline Information Systems Definition, Role Functions of Information Systems

More information