Palladion for Service Providers

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1 Palladion for Service Providers Overview The Palladion Software Suite is a real-time, end-to-end service monitoring, troubleshooting and analytics solution that provides unprecedented insight into VoIP and Unified Communications networks. Palladion allows service providers to quickly and securely migrate to IP networks, reduce operational costs, increase subscriber and employee satisfaction, prevent voice fraud and minimize churn. Palladion also helps service providers with real-time troubleshooting of call quality issues with deep drill-down capabilities into both media and signaling a true differentiator in the market. It is a proven, carrier-grade solution for fixed and mobile service providers, with over 100 deployments globally including many first-tier service providers. The Palladion Platform is comprised of network probes linked to a client dashboard through an unrivaled correlation engine. Network probes are available in multiple form factors, including as software running on commercial off-the-shelf (COTS) hardware as well as a software component integrated into Acme Packet Net-Net session border controllers (SBCs). The Palladion Platform is capable of monitoring any VoIP network agnostic to the equipment vendor while reducing complexity by leveraging the monitoring capabilities of deployed Acme Packet SBCs. Together, these elements provide the underlying system that powers the Palladion service monitoring solution, which includes the following advanced applications: Key Features These Palladion products can be operated independently or can be combined to work hand-in-hand to help service providers master a variety of challenges when running IP voice and video networks. Palladion comes with full support integration of third-party OSS products.

2 The Palladion Solution Palladion helps service providers to improve their productivity and efficiency by providing a highlevel overview of what is actually happening in the network in realtime with drill-down capability for rapid troubleshooting. Palladion is a passive service assurance suite that enables proactive monitoring, rapid troubleshooting and an array of reporting options by: and VoIP networks various probes and correlating these messages into end-toend call message flows and a vast range of custom, key performance indicators (KPIs) data to a web interface or making it available to external capabilities to a per-message view for fast root cause analysis Proactive Monitoring Palladion is a proactive network monitoring solution that analyzes the received traffic and triggers alerts when thresholds are exceeded, and it detects abuse of the network, fraud, spam over Internet telephony (SPIT) alerts. Palladion is a framework to which multiple applications can be connected, and it also allows for integration with existing applications. It offers a web interface that is easy to use even by non-technical staff, and the web interface offers several ways to emphasize the faults and trends leading to potential service quality degradations in a VoIP platform. quality can be easily determined by the color of the charts based Ieeff, packet loss, burst loss and jitter, where red means bad voice quality and green means good voice quality.

3 Real-time monitoring via dashboards streamlines proactive monitoring, and the web interface is specialized for use by customer support personnel to localize the root cause and identify the next actions to support reactive monitoring. If a subscriber complains about not being able to place a call or about experiencing poor voice quality, the support team can review the problem call statistics by just entering the number of the subscriber without asking the client to reproduce the problem. The entire procedure takes no more than a few seconds and dramatically shortens the duration of customer support calls. The Palladion web interface offers flexible options for restricting views of Palladion data, especially when the same Palladion instance is shared between providers, and it allows service providers to: share the same instance of Palladion Troubleshooting and Visibility Palladion identifies in real-time different call legs of the same call. This feature is essential for troubleshooting and for providing deep device visibility and accurate statistics. The merging might be difficult to achieve if a device is changing most of the fields from the incoming leg for purposes of topology hiding, decoupling or interoperability. Palladion gives the operator the power to adjust the correlation by personalizing its own call-merging algorithm. Palladion is unique in that the current calls are updated in real-time, including the following information:

4 Palladion can save a history of calls, registrations and other events, which allows service providers to investigate historical problems without having to reproduce them. Integration and Reporting Palladion offers an array of tools and services that simplify integration and A scripting API allows local access to all of the data gathered by Palladion data such as a list of users registered from a phone with special firmware, the successful call rate or the number of users with more than two contacts, and the resulting information can be used to build valuable statistics. collect the information from Palladion s database and display it in their web interface for centralizing data. The scripting functionality can also be used to extend the current functionality of Palladion. If a new problem arises scripting API can meet any new requirement, if the product out of the box alerts to third-party applications. This integration flexibility makes Palladion future proof for growing networks. Deployment Architecture The Palladion software is installed on physical platforms, and the following is a brief description of the individual system components: Probes Palladion probes collect and analyze data feeds from the network. The probes are software based and deployed on COTS hardware platforms. Probes are deployed across the infrastructure to obtain network-wide views of performance and to analyze trends. The probes serve two primary functions: 1. Collect and forward packet captures (PCAPs) of signaling messages (SIP, ISUP, etc.) to correlation and analysis media streams, and send the for correlation to the relevant signaling Acme Packet is embedding Palladion probes into its session delivery networking portfolio to allow network operators to optimize their IP communications networks while reducing network cost and complexity. Service providers will be able to rely on embedded probes in SBCs, diameter signaling proxies (SRPs) and other Acme Packet session delivery products to simplify deployment and enable the technologies while gaining visibility into network traffic.

5 Mediation Engine signaling and RTP metadata from the probes and it performs further processing of the signaling data, call correlation and database and probes can be connected through secured channels for secure of various messages to provide the necessary correlation to show a network-wide, single view of a call that can be made available through the Palladion Communications also provides this information to analysis and trend analysis.

6 The Palladion Software Suite The Palladion Software Suite is a real-time network intelligence software that increases the ROI of and the following Palladion products are available: Palladion Communications Operations Monitor Palladion Communications a range of features for proactive monitoring of the network. It captures all signaling messages from the network and offers full end-toend correlation of all calls in real time. Various configuration options exist that can further divide and filter information and provide exactly the right view on the network and the complete user base. This allows service providers to reduce operational costs and increase service quality and operational efficiency. It provides an easy-to-use tool that enables the root-cause analysis of any reported problem related to either a user, user group, trunk, network device or an IP address, allowing customer care and support teams to work efficiently on reported incidents.

7 Palladion Fraud Detection & Prevention help operators detect toll fraud and prevent it before damage is done. To identify end correlated, network-wide service layer data to perform a real-time analysis of the user behavior and compare it with the individual behavioral pattern that is automatically learned by the system for each user. The solution collects realtime information about all users, customers, trunks and IP addresses. Once fraud incidents are identified, within a matter of minutes after an optional human other groups automatically based on an easy-to-extend interface used to connect SBCs, application servers, core network elements or provisioning servers. Palladion Control Plane Monitor signaling and roaming network infrastructure. It also offers drill-down and sequence diagrams for these transactions that enables rapid troubleshooting. Mediation Engine Connector installed in each geographical location and serve as monitoring simplifies the management of of Palladion Communications locations. It provides an overview of the data collected by the Palladion dashboard and implementing global KPIs. The global search and drill-down features of the Palladion allow service providers to scale the troubleshooting features of Palladion Communications sites. Operations personnel can rapidly gain an understanding of the overall status of the global network while obtaining the ability to drilldown to troubleshoot issues.

8 Optional Extensions for Palladion Communications Operations Monitor Palladion Communications enhanced by purchasing optional add-on extensions to leverage additional functionality. The following optional extensions enhance the performance of this Palladion product and provide a customized solution tailored for specific user requirements. Media Quality Extension enables the retrieval and processing of media quality information from RTP traffic and from reporting customer premises equipment. information probes (network overview) RTP analysis, no decoding required Implements ITU Standard (end point view) RTCP-XR, X-RTP-STAT, RTP- RXSTAT, and P-RTP-STAT streams (multiple directions visibility of the overall and local media quality media stream quality (packet loss rate, burst packet loss rate, jitter, latency (if provided by information (codecs negotiated, codecs used, length of media streams, source and destination addresses and ports) degradation or latency due to rerouting of traffic App Support Extension support for customer-specific applications and provides additional functionality that integrates seamlessly into the web application. It allows customers to develop custom functionality that is unique to their needs or not available yet in Palladion. release schedules and product lifecycles environment independence from development roadmaps by Acme Packet or authorized system integrators specific customer requirements all internal real-time and historic data structures extend the Palladion web- REST Remote API Extension provides an open interface to the Palladion system so thirdparty applications can access real-time and historical data. The internal data including raw and aggregated data such as traces, calls, registrations, KPIs and user experience information can then be exposed to third-party systems. applications and download of recorded media streams flexible and interoperable information is provided used in mash-ups systems, data warehouses, network management systems, etc. link-based structure, directly accessible with a web browser or command line tools such as curl or wget. Through implementations in all modern is state-of-the-art for remote data access

9 CDR Generation Extension for successful and failed calls based on Palladion s end-to-end call correlation. is included files and can be accessed remotely using an interface for High Availability Extension allows the running of the Palladion Software Suite in a high availability Palladion Software Suite can always be accessed through a single virtual IP address. of Palladion deployed in active-standby configuration between systems in case of an outage virtual IP address SS7 / SIGTRAN Protocol Extension This extension extends the set of supported signaling protocols with: signaling protocols support in real-time and ladder diagram creation searchable in history buffer Based on identified messages access to associated end-toend call Supports a classical monitoring approach while still allowing the Palladion approach of complete realtime correlated call lists Gateway Control Protocol Extension supported signaling protocols by the relevant gateway control protocols are frequently used networks. correlated with other signaling protocols troubleshooting and monitoring algorithm Diameter Protocol Extension including the full correlation to call into the AAA domain according types: ENUM Protocol Extension enables support for the processing monitoring of routing logic call data standard

10 Improving the Customer Experience Service providers are looking for ways to optimize their IP communications networks not only to reduce cost and complexity, but also to better deploy new valueadded applications and services. The addition of the Palladion Software Suite to the Acme Packet portfolio allows service providers to get the most out of their IP communications networks with unique, real-time management capabilities. The integration of Acme Packet solutions with Palladion s correlation engine enables service providers to move beyond individual element management and benefit from realtime, network-wide visibility into multi-vendor IP communications networks. related marks are trademarks of Acme Packet. All other brand names are trademarks or registered trademarks of their respective companies. The content in this document is for informational purposes only and is subject to change by Acme Packet without notice. While reasonable efforts have been made in the preparation of this publication to assure its accuracy, Acme Packet assumes no liability resulting from technical or editorial errors or omissions, or for any damages resulting from the use of this information. Unless specifically included in a written agreement with Acme Packet, Acme Packet has no obligation to develop or deliver any future release or upgrade or any feature, enhancement or function.

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