IT-Management-Prozessmodelle der Abdeckungsgrad anhand von COBIT (Quelle: Pink Rocade)
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1 -ment-prozessmodelle der Abdeckungsgrad anhand von COB (Quelle: Pink Rocade) Materialien tmichlik
2 aktuelle Prozess-Initiativen Six Sigma IIP EFQM PRINCE2 Various Local Initiatives ISO IL New Help Desk Solution ISO 9001 Gartner s 21 Best Practices ASL
3 Was ist COB? COB OBjectives for related
4 COB-Background COB grew from initiative to update EDPAA s Objectives in 1992 New focus expected to include managerial user needs regarding control governance Global perspective added COB Steering Committee appointed control framework developed framework became COB COB first published in April, 1996 COB implementation monitored evaluated by ISACA the COB Steering Committee COB enhancements developed, 1997 COB, 2nd edition, published in April, 1998 Governance Institute formed by ISACA ISACF in 1998 COB enhancements development of ment Guidelines, COB, 3 rd edition, ment Guidelines, published in July, 2000
5 COB-Authority Aligned with de facto standards regulations Based on 41 international standards Professional standards for internal control auditing (COSO, IFAC, AICPA, IIA, etc) Technical standards (ISO, EDIFACT, etc.) Codes of Conduct Qualification criteria for systems processes (ISO9000, SEC, TCSEC, etc.) Industry practices requirements from industry forums (ESF, I4) Emerging industry-specific requirements from banking, e-com, manufacturing. Work closely with 150 Chapters in 100 Countries to develop standard
6 Plan Organise (PO Domain)
7 Plan Organise (PO Domain) Implement (AI Domain)
8 Plan Organise (PO Domain) Implement (AI Domain) Deliver Support (DS Domain)
9 Plan Organise (PO Domain) Implement (AI Domain) (M Domain) Deliver Support (DS Domain)
10 Plan Organise Implement Plan Install Develop Aims s Deliver Support Capacity Allocate Assist Problems
11 Plan Organise PO 1 a Plan PO 2 the PO 3 the PO 4 the PO 5 the in PO 6 ment Aims s PO 7 s PO 8 with External Requirements PO 9 PO 10 PO 11 Implement AI 1 AI 2 AI 3 AI 4 Develop AI 5 Install AI 6 s Deliver Support DS 1 DS 2 s DS 3 Capacity DS 4 DS 5 DS 6 Allocate DS 7 DS 8 Assist DS 9 the DS 10 Problems DS 11 DS 12 DS 13 M 1 the M 2 M 3
12 die Schlüsselkriterien eines -Prozesses Purpose Objectives Key Goal Indicators (KGIs) Inputs Outputs Criteria Critical Success Factors (CSFs) Key Indicators (KPIs) Maturity Model
13 Plan Organise Implement Plan Install Develop Aims Support Desk Incident ment Problem ment IL Level ment Delivery Availability ment Capacity ment ment Release ment ment Financial ment Continuity ment s Deliver Support Capacity Allocate Assist Problems
14 Plan Organise Implement Plan Install Develop Aims Support Desk Incident ment Problem ment IL Level ment Delivery Availability ment Capacity ment ment Release ment ment Financial ment Continuity ment s Deliver Support Capacity Allocate Assist Problems
15 Plan Organise Implement Plan Install Develop Aims Support Desk Incident ment Problem ment IL Level ment Delivery Availability ment Capacity ment ment Release ment ment Financial ment Continuity ment s Deliver Support Capacity Allocate Assist Problems
16 Plan Organise Implement Plan Install Develop Aims Support Desk Incident ment Problem ment IL Level ment Delivery Availability ment Capacity ment ment Release ment ment Financial ment Continuity ment s Deliver Support Capacity Allocate Assist Problems
17 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk Incident ment Problem ment Level ment Availability ment Capacity ment ment Release ment ment Financial ment Continuity ment s Deliver Support Capacity Allocate Assist Problems
18 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk Incident ment Problem ment Level ment plus ISO 9001 ment Availability ment Capacity ment ment Release ment ment Financial ment Continuity ment s Deliver Support Capacity Allocate Assist Problems
19 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk ment Incident ment Release ment Problem ment ment Level ment plus ISO 9001 ment Financial ment Availability ment Continuity ment Capacity ment plus s Library (ASL) s Deliver Support Capacity Allocate Assist Problems
20 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk Incident ment Problem ment Level ment plus ISO 9001 ment Availability ment Capacity ment ment plus s Library (ASL) Release ment ment Financial ment Continuity ment plus Investors In People (IIP) s Deliver Support Capacity Allocate Assist Problems
21 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk ment Incident ment Release ment Problem ment ment Level ment plus ISO 9001 ment Financial ment Availability ment Continuity ment Capacity ment plus s Library (ASL) plus Investors In People (IIP) plus ISO s Deliver Support Capacity Allocate Assist Problems
22 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk ment Incident ment Release ment Problem ment ment Level ment plus ISO 9001 ment s Financial ment Deliver Support Capacity Availability ment Continuity ment Capacity ment plus s Library (ASL) plus Investors In People (IIP) plus ISO plus Gartner s 21 Best Practices Allocate Assist Problems
23 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk ment Incident ment Release ment Problem ment ment Level ment plus ISO 9001 ment Financial ment Availability ment Continuity ment Capacity ment plus s Library (ASL) plus Investors In People (IIP) plus ISO plus Gartner s 21 Best Practices s Deliver plus Support EFQM Capacity Allocate Assist Problems
24 Plan Organise Implement Plan Install Develop Aims IL plus Support PRINCE2 Project ment Delivery Desk ment Incident ment Release ment Problem ment ment Level ment plus ISO 9001 ment s Financial ment Availability ment Continuity ment Capacity ment plus s Library (ASL) plus Investors In People (IIP) plus ISO plus Gartner s 21 Best Practices plus EFQM Deliver Support plus SixSigma Capacity Allocate Assist Problems
25 Plan Organise Implement Plan Install Develop Aims Project Program EFQM Six Sigma IL ASL Gartner PRINCE 2 ISO 9001 IIP ISO No Project s Deliver Support Capacity Allocate Assist Problems
26 Konklusio: kein Modell allein ist ausreichend - nur eine ausgewogene Kombination ist zielführend tmichlik
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