Analysis - Ground Handling Directive Revision. Bruxelles, April 18 th, 2012
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1 Bruxelles, April 18 th, 2012 FOKUS:ZEIT GmbH Hans Romeiser
2 FOKUS:ZEIT GmbH Hans Romeiser Preface Purpose of the Revision Open Market More Ground Handlers More Competition Better Services
3 FOKUS:ZEIT GmbH Hans Romeiser Preface Purpose of the Revision Costs Better Services Quality Delays
4 FOKUS:ZEIT GmbH Hans Romeiser Ground Handling Service Definition What are we talking about?
5 FOKUS:ZEIT GmbH Hans Romeiser Cost Drivers What are we focussing on? > 75% < 20% ~5% Personell Costs Material Costs Other Costs
6 FOKUS:ZEIT GmbH Hans Romeiser Ground Handling Service Abstraction ARRIVAL GROUNDTIME DEPARTURE
7 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 FOKUS:ZEIT GmbH Hans Romeiser :00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 Workload Volatility ARRIVAL GROUNDTIME DEPARTURE WORKLOAD
8 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 FOKUS:ZEIT GmbH Hans Romeiser :00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 Employee Productivity WORKING TIME / SHIFT 75% MAXIMUM PRODUCTIVE TIME IDLE TIME
9 Employee Productivity depends on task availability other ground handler WORKING TIME / SHIFT DIRECTLY ACCOUNTABLE PRODUCTIVE TIME IDLE TIME
10 FOKUS:ZEIT GmbH Hans Romeiser Market Limitations Could ground handling become an open market? basic relation between airport and airline limited by 3 rd party agreements, alliances, laws, regulations, airport / runway capacity and limitations ground handling open market
11 Employee Productivity depends on market share: What is the relation? ~25% ~75% minimum productivity 1 turnaround - 1 customer maximum productivity in a saturated market
12 productivity FOKUS:ZEIT GmbH Hans Romeiser Productivity (Cost) Market Size - Relation 80% empiric dependency between market size and productivity 70% 75% 60% FRA 50% 40% critical limit 30% 20% 10% 2010 FOKUS:ZEIT GmbH 0% market share size (derived from flight movements) ground handler
13 most flexible working time constraints FOKUS:ZEIT GmbH Hans Romeiser Economic Simulation Effects on overall Costs FRA MUC DUS BER Actual Market Share situation (2 ground handlers) winter schedule 2011/ % 71% 67% 72% airport overall productivity 73% 67% 61% 65% Simulation 3rd ground handler with a 12% market share +4% +6% +10% +10% overall productivity COST RAISE
14 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 FOKUS:ZEIT GmbH Hans Romeiser :00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 More Competition - Effects on Quality Workload (Demand) Coverage (Planned Working Time) competition accurate / close coverage short shifts less or flexible weekly working times less or flexible weekly working times part time employees external labour seasonal workforce teams loyalty training experience fluctuation identification LESS QUALITY LESS SECURITY
15 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 FOKUS:ZEIT GmbH Hans Romeiser :00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 More Competition - Effects on Stability (Delays) Workload (Demand) Workload (Demand) accurate coverage Coverage (Planned Working Time) Coverage (Planned Working Time) less stability competition less overcoverage less buffer / reserve less buffer amplifying delays MORE DELAYS
16 FOKUS:ZEIT GmbH Hans Romeiser Results Costs More Ground Handlers Open Market More Competition More Competition Quality Delays Better Services Security
17 Materials FOKUS:ZEIT GmbH Hans Romeiser
18 FOKUS:ZEIT GmbH Hans Romeiser Footnote - Passenger figures as Decision Criteria? 16 same amount of passengers (~800) 64 =
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