Documentation. HiPath 500, HiPath 3000, HiPath 5000 OpenStage 15 T. User Guide. Communication for the open minded

Transcription

1 Documentation HiPath 500, HiPath 3000, HiPath 5000 OpenStage 15 T User Guide Communication f the open minded Siemens Enterprise Communications

2 Imptant infmation Imptant infmation Never open the telephone a key module. Should you encounter any problems, contact the responsible service personnel. Use only iginal Siemens accessies. The use of other accessies may be hazardous and will render the warranty, extended manufacturer s liability and the CE marking invalid. Trademarks The device confms to the EU directive 1999/5/EC as attested by the CE marking. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government the local authities. Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite f reuse and recycling of used electrical and electronic equipment. F me detailed infmation about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product your sales representative. The statements quoted above are only fully valid f equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment. 2

3 Imptant infmation Location of the telephone The telephone should be operated in a controlled environment with an ambient temperature between 5 C and 40 C. To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate this can considerably reduce the service life of the telephone. Do not expose the telephone to direct sunlight any other source of heat, as this is liable to damage the electronic components and the plastic casing. Do not operate the telephone in damp environments, such as bathrooms. Product suppt on the Internet Infmation and suppt f our products can be found on the Internet: Technical notes, current infmation about firmware updates, frequently asked questions and lots me can be found on the Internet at: 3

4 Contents Contents Imptant infmation Trademarks Location of the telephone Product suppt on the Internet General infmation About this manual Service Intended use Telephone type Speakerphone quality and display legibility Getting to know your OpenStage phone The user interface of your OpenStage 15 T OpenStage Key Module Keys Audio keys Mailbox key and Menu key Navigation keys Programmable function keys Keypad Display Idle mode Mailbox Messages Voic Caller list Program/Service menu Basic functions Answering a call Answering a call via the handset Answering a call via the loudspeaker (speakerphone mode) Switching to speakerphone mode Switching to the handset Open listening in the room during a call Making calls Off-hook dialing On-hook dialing Dialing with DDS keys Redialing a number Ending a call Reect calls

5 Contents Turning the microphone on and off Calling a second party (consultation) Switching to the held party (alternating) Transferring a call Call fwarding Using variable call fwarding Using call fwarding no reply (CFNR) Call fwarding in the carrier netwk and fwarding multiple subscriber numbers (MSN) (not f U.S.) Using callback Sting a callback Accepting a callback Viewing and deleting a sted callback Enhanced phone functions Answering calls Accepting a specific call f your colleague Using the speakerphone Answering calls from the entrance telephone and opening the do35 Making calls En-bloc sending/crecting numbers Using the caller list Dialing a number from the internal directy Using the LDAP directy (not f HiPath 500) Making calls using system speed-dial numbers Dialing with speed-dial keys Talking to your colleague with a speaker call Talking to your colleague with discreet calling (not f HiPath 500). 44 Automatic connection setup (hotline) Assigning a station number (not f U.S.) Associated dialing/dialing aid During a call Using call waiting (second call) Preventing and allowing call waiting (automatic camp-on) Turning the call waiting tone on and off Saving a number Parking a call Conducting a conference Activating tone dialing/dtmf suffix-dialing Transferring a call after a speaker call announcement in a group.. 52 Send trunk flash (not f HiPath 500) If you cannot reach a destination Call waiting (camp-on) Busy override oining a call in progress Using night answer

6 Contents Programming the function keys Configuring function keys Overview of functions Programming a procedure key Configuring repdial keys Deleting function key programming Displaying and assigning call charges Displaying call charges (not f U.S.) Dialing with call charge assignment Privacy/security Turning ringer cutoff on and off Activating/deactivating "Do not disturb" Caller ID suppression Silent Moniting/Secret busy override (not f HiPath 500) Moniting a room Trace call: identifying anonymous callers (not f U.S.) Locking the telephone to prevent unauthized use Locking another telephone to prevent unauthized use Saving your PIN Me functions/services Appointments function Saving appointments Using timed reminders Sending a message Creating and sending a message Viewing and editing incoming messages Leaving an advisy message Deleting advisy messages Using another telephone like your own f a call Change number (exchanged phone/move/relocate) Resetting services and functions (system-wide cancellation f a telephone) Activating functions f another telephone Using system functions from outside DISA (direct inward system access) Using functions in ISDN via code dialing (keypad dialing) Controlling connected computers/programs/telephone data service.. 82 Communicating with PC applications over a CSTA interface Controlling relays (only f HiPath 3000) Senss (HiPath 33x0/35x0 only) Paging persons (not f U.S., not f HiPath 500)

7 Contents Using team functions Activating/deactivating a group call Accepting a call f another member of your team Ringing group Unifm Call Distribution (UCD) Special functions in the LAN (not f HiPath 500) Leaving hunt group/group call Setting up "follow me" call fwarding Using night answer Ringing group Controlling relays (only f HiPath 3000) Opening a do Individual phone configuration Setting contrast Adusting audio settings Adusting the receiving volume during a call Adusting the ring volume Adusting the ring tone Adusting the speakerphone to the room acoustics Activating/deactivating the ringer Language f system functions Testing the phone Phone functions, testing Differing display view in a HiPath 4000 environment (not f HiPath 500) Fixing problems Responding to err messages Contact partner in the case of problems Troubleshooting Caring f your telephone Labeling keys Index Overview of functions and codes

8 General infmation General infmation About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefe be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: The function is not configured f you your telephone. Please contact your system suppt representative. Your communications platfm does not feature this function. Please contact your Siemens sales partner f infmation on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains imptant infmation on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errs and ensure optimum use of your multifunctional telephone. These instructions should be read and followed by every person installing, operating programming an OpenStage phone. This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions f operating your OpenStage phone. Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions. Service F your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in der to avoid endangering yourself other persons and to prevent damage to the unit. The Siemens service department can only help you if you experience problems defects with the phone. Should you have any questions regarding operation, your specialist retailer netwk administrat will gladly help you. F queries regarding connection of the telephone, please contact your netwk provider. If you experience problems defects with the phone, please dial the service number f your country. 8

9 General infmation Intended use The OpenStage phone was developed as a device f speech transmission and should be placed on the desk mounted on the wall. Any other use is regarded as unauthized. Telephone type The phone name data can be found on the name plate on the base of the device The exact product name and serial number are specified here. Specific details concerning your communications platfm can be obtained from your service technician. Please have this infmation ready when you contact our service department regarding faults problems with the product. Speakerphone quality and display legibility To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Proceed as follows to optimize display legibility: Turn the phone to tilt the display to ensure you have a frontal view of the display while eliminating light reflexes. Adust the contrast as required page 97. 9

10 Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 15 T You can make and receive calls as nmal using the handset. 2 The display permits intuitive operation of the phone page Audio keys are also available, allowing you to optimally configure the audio features on your telephone page O mailbox key and N menu key. 5 The keypad is provided f input of phone numbers/codes. 6 You operate the page 12 telephone with the navigation keys. 3 The programmable sens keyscan be assigned with functions (e. g. Disconnect) page 56. Properties of your OpenStage 15 T Display type LCD, 24 x 2 characters Full-duplex speakerphone function Wall mounting 10

11 OpenStage Key Module 15 Getting to know your OpenStage phone The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sens keys. Like keys on the phone, these keys can be programmed and used accding to your needs page 13. You can only attach one OpenStage Key Module 15 to your OpenStage 15 T. 11

12 Getting to know your OpenStage phone Keys Audio keys Key Function when key is pressed - Reduce volume and set contrast brighter page 97. n Turn speaker on/off (with red LED key) page Increase volume and set contrast darker page 97. Mailbox key and Menu key Key Function when key is pressed O Open mailbox (with red LED key) page 16. N Open Program/Service menu (with red LED key) page 18. Navigation keys These are used to manage most of your phone s functions and display. Key Function when key is pressed < Open the idle menu page 15 browse back in the menu. = Perfm action. : Open the idle menu page 15 browse fward in the menu. 12

13 Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 T has eight illuminated keys to which you can assign functions numbers. Increase the number of programmable function keys by connecting a key module page 11. Depending on how they are programmed, you can use the keys as: Function keys page 56 Repdial/Direct station selection key page 61 Each key can be programmed with one function. The configuration of direct station selection keys must be activated by your service personnel. Direct station selection keys can be assigned an internal number from the HiPath 4000 netwk. Press the key briefly to activate the programmed function dial the sted number. Hold the key to open the key programming menu page 56. Your OpenStage is delivered with label strips. Write functions names in the white fields on the label strips. The status of a function is shown by the LED on the cresponding function key. Meaning of LED displays on function keys LED Peter Fox Destinations? S Off T Flashing [1] R On Meaning of function key The function is deactivated. The function is in use. The function is activated. [1] In this manual, flashing sens keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in the cresponding sections of the manual. 13

14 Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number 4 key on the keypad twice. To enter a digit in an alphanumerical input field, hold down the relevant key. Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number s digits as indicated on the telephone spell a name, e.g PATTERN = ). 14

15 Getting to know your OpenStage phone Display Your OpenStage 15 T comes with a black-and-white LCD display. Adust the contrast to suit your needs page 97. Idle mode Your phone is in idle mode when there are no calls taking place settings being made. Example: Time 13:15 MON f Date Open the idle menu Own phone number Idle menu When in idle mode, press a key on the 3-way navigat page 12 to display the idle menu. You can call up various functions here. The idle menu includes selected functions from the Program/Service menu page 18. The idle menu may contain the following entries: Caller list Fwarding on Lock phone Do not disturb on [1] Advisy msg. on Ringer cutoff on Send message View sent message [2] View callbacks [3] Phonebook HF answerback on Suppress call ID Call waiting tone off DISA intern [1] Must be activated by service personnel. [2] Only appears when there are messages that the recipient has not yet viewed [3] Only appears if callback requests are saved 15

16 Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platfm (contact the relevant service personnel), messages from services, such as, HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send sht text messages to individual internal stations groups. In idle mode ( page 15) the following signals alert you to the presence of new messages: O key LED lights up Display "Messages received". Press the mailbox key O. Example: Caller ID Message from: Coco, Chanel Text? f Function menu Display message F a description of how to edit the entries page 74. Voic If your telephone is connected to a voic system (such as Entry Voice Mail), the Mailbox key will also light up to alert you to any messages that have arrived. An appropriate message also appears on the display (f instance, in Entry Voice Mail: "X new messages"). To play back your voic , follow the instructions on the display. 16

17 Getting to know your OpenStage phone Caller list If you are unable to accept an external internal call, the call attempt is sted in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stes up to ten calls in chronological der. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp f this caller is updated and its number incremented. The caller list is automatically displayed page 15 in the idle menu page 38. Callers with suppressed numbers cannot be saved in the call log. Infmation is displayed regarding the caller and the time at which the call was placed. Example: Caller ID PETER Busy :25 f Function menu Time Date Telephone status during a call attempt F a description of how to edit the call logs page

18 Getting to know your OpenStage phone Program/Service menu Use the N menu key to reach the Program/Service menu f your communication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7=Use speed dialing? f Further entries are available Menu option A double arrow next to an entry indicates the availability of additional options f this entry. The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu. 18

19 Basic functions Basic functions Please read the introducty chapter "Getting to know your OpenStage phone" page 10 carefully befe perfming any of the steps described here on your phone. Answering a call Special default ring signaling is set f your telephone: When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence). When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence). If a call is waiting, you hear a sht tone (beep) every six seconds. Your service personnel can adust the ring cadence f external and internal calls f you. In other wds, different ring cadences can be set f different internal callers. The number the name of the caller appears on the display. Answering a call via the handset The phone is ringing. The caller appears on the screen. ^ Lift the handset. + - Raise lower the volume. Keep pressing the key until the desired volume is set. 19

20 Basic functions Answering a call via the loudspeaker (speakerphone mode) n if nec. + - Suggestions f using speakerphone mode: Tell the other party that you are using speakerphone mode. The speakerphone wks bests at a low receiving volume. The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches). The phone rings. The caller appears on the screen. Press the key shown. The LED lights up. Raise lower the volume. Keep pressing the key until the desired volume is set. Ending a call n Press the key shown. The LED goes out. 20

21 Basic functions if nec. + - Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. n\ Hold down the key and replace the handset. Then release the key. Set the call volume. Keep pressing the key until the desired volume is set. U.S. mode If the country setting is set to U.S. (ask the service personnel), you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode. n Press the key shown. ] Replace the handset. Proceed with your call. if nec. + - Set the call volume. Keep pressing the key until the desired volume is set. Switching to the handset ^ and [ Prerequisite: You are engaged in a call in speakerphone mode. Lift the handset. Proceed with your call. 21

22 Basic functions Open listening in the room during a call You can let other people in the room oin in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating n Press the key shown. The LED lights up. Deactivating n Press the key shown. The LED goes out. 22

23 Basic functions Making calls Off-hook dialing ^ Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer is busy: \ Replace the handset. On-hook dialing internal: Enter the station number. External calls: Enter the external code and the station number. The other party answers with speaker: ^ Lift the handset. On-hook dialing: Speakerphone mode. The called party does not answer is busy: n Press the key shown. The LED goes out. Dialing with DDS keys S Prerequisite: You have saved a number on a DDS key page 61. Press the key with a saved number. If the number is saved on the second layer, press the shift key first. You can press the DDS key during a call and automatically initiate a callback page

24 Basic functions Redialing a number Next? Call? S The last three external telephone numbers dialed are sted automatically. If this feature is configured (contact your service personnel), account codes entered are also saved page 64. You can redial them simply by pressing a key. Displaying and dialing saved station numbers Prerequisite: The "Redial" key is configured. Press the "Redial" key to dial the last number dialed. Press the key twice to dial the next to the last number dialed. Press the key three times to dial the third-to-the-last number dialed. Keep confirming until the phone number you want appears. Ending a call n Press the lit key. \ Replace the handset. 24

25 Basic functions Reect calls S You can reect calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). Prerequisite: The "Disconnect" key is configured. The phone rings. The caller appears on the screen. Press the "Disconnect" key. If a call cannot be reected, your telephone will continue to ring. The message "currently not possible" is displayed (e. g. in the case of recalls). Turning the microphone on and off S R To prevent the other party from listening in while you consult with someone in your office, you can temparily switch off the handset microphone the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, page 34). Prerequisite: A connection is set up, the microphone is activated. The "Microphone" key is configured Press the "Microphone" key. The microphone is deactivated. Press the illuminated "Microphone" key. The microphone is activated. 25

26 Basic functions Consult? Return to held call? Quit and return? Alternate? Conference? Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Call the second party. Return to the first party: Confirm, select and confirm the option shown Switching to the held party (alternating) Combine the calling parties into a three-party conference Leave conference? Allowing call partners to continue a conference after you exit F me infmation on conferences, see page

27 Basic functions Consult? Transferring a call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Enter the number of the party to which you want to transfer the call. [ Announce the call, if necessary. Transfer? \ Replace the handset. Select and confirm the option shown [1]. [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)" 27

28 Basic functions Call fwarding Using variable call fwarding You can immediately fward internal external calls to different internal external telephones (destinations). (External destinations require special configuration in the system.) When call fwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact your service personnel), you can also fward calls to this destination. Destinations: Fax = 870, DID = 871, Fax-DID = 872. If you are a call fwarding destination, your display will show the number the name of the iginat on the upper line and that of the caller on the lower line. Special features must be taken into consideration if your telephone operates with HiPath 5000 (system netwking via PC netwk) page 92! Fwarding on? S If configured: Press the "Call fwarding" key. : Open the idle menu page 15. 1=all calls? 2=external calls only? 3=internal calls only? Save? Fwarding off Confirm, select and confirm the option shown, select and confirm the option shown Enter the destination number. Deactivating call fwarding 28

29 Basic functions *495=CFNR on? Save? #495=CFNR off? N N Using call fwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adusted by service personnel) that are received while another call is ongoing can be automatically fwarded to a specified telephone. Press the key shown. Enter the destination number. Enter the internal station number f internal destinations Enter the external code and the external station number f external destinations Deactivating call fwarding no reply Press the key shown. Delete? End Select and confirm to deactivate but not delete the fwarding destination. If CFNR is activated "CFNR to:..." appears briefly on the display after you hang up. 29

30 Basic functions Trunk fwarding on? N Call fwarding in the carrier netwk and fwarding multiple subscriber numbers (MSN) (not f U.S.) If this function has been configured (contact your service personnel), you can fward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier netwk. F example, you can fward your phone line to your home phone after business hours. Press the key shown. 1=immediately? 2=unanswered calls? 3= on busy? Select and confirm the required type of call fwarding select and confirm the option shown select and confirm the option shown Enter your DID number. Enter the destination number (without the external code). Save? Trunk fwarding off? Deactivating call fwarding Confirm the displayed call fwarding type. Enter your DID number. 30

31 Basic functions Using callback You can request a callback if the internal station called is busy if nobody answers. This also applies f external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback When the other party is no longer busy, When the user who did not answer has conducted another call. When configured (contact your service personnel), all callback requests are automatically deleted over night. Sting a callback Callback? Prerequisite: You have reached a busy line no one answers. Accepting a callback Answer? ^ n Prerequisite: A callback was saved. Your telephone rings and "Callback:..." appears on the display. Lift the handset. Press the key shown. The LED lights up. You hear a ring tone. 31

32 Basic functions Viewing and deleting a sted callback View callbacks? Display next? : Open the idle menu page 15. Select and confirm the option shown [1]. Select and confirm to display additional entries. Deleting a displayed entry Delete? End? N n Ending retrieval Press the key shown. The LED goes out. Press the key shown. The LED goes out. 32 [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)"

33 Enhanced phone functions Enhanced phone functions me functions? N f Answering calls Accepting a specific call f your colleague You hear another telephone ring. Press the key shown. *59=Accept, directed? Next? Accept call? if nec. Select and confirm the option shown [1]. Select and confirm until the name/number of the required subscriber is displayed. If you know the number of the telephone that is ringing, enter it directly. [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)" 33

34 Enhanced phone functions Microphone on? ^ Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone befe the announcement. The other party s name station number appears on the screen. You can conduct the call with the handset in speakerphone mode. Lift the handset and answer the call. Press the "OK" key to confirm your selection and answer the call. If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above. Placing a speaker call to a colleague page 43. Enabling and disabling handsfree answerback HF answerback on? HF answerback off? : Open the idle menu page 15. select and confirm the option shown 34

35 Enhanced phone functions Answering calls from the entrance telephone and opening the do ^ ^ If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a do opener. If you have the proper authization (contact your service personnel), you can activate the do opener, enabling visits to open the do themselves by entering a 5-digit code (using a DTMF transmitter the keypad installed). Speaking to visits via the entrance telephone Prerequisite: Your telephone rings. Lift the handset within thirty seconds. You are connected to the entrance telephone immediately. Lift the handset after me than thirty seconds. Dial the entrance telephone number. Opening the do from your telephone during a call from the entrance telephone Open do? *61=Do opener? N Opening the do from your telephone without calling the entrance telephone Press the key shown. Dial the entrance telephone number. Special features must be taken into consideration if your telephone operates with HiPath 5000 (system netwking via PC netwk) page 96! Opening the do with a code (at the do) After ringing the bell, enter the five-digit code (using the keypad a DTMF transmitter). Depending on how the do opener has been programmed, a dobell call signal may may not be fwarded. 35

36 Enhanced phone functions *89=Do opener on? N Activating the do opener Press the key shown. Dial the entrance telephone number. 3=Change passwd? Enter the five-digit code. Default code = "00000". Select the displayed function and press the "OK" dialog key to change the code. 1=enable with ring? 2=enable without ring? #89=Do opener off? N You can also open the do without a dobell ring. Deactivating the do opener Press the key shown. 36

37 Enhanced phone functions Making calls En-bloc sending/crecting numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can crect the number if necessary. The station number is only dialed at your specific request. Internal calls: Enter the station number. External calls: Enter the external code and the station number. Dial? Delete digit? Cancel? ^ n Dialing entered/displayed numbers Lift the handset. Crecting numbers entered A station number can only be crected as it is being entered. Station numbers sted f number redial, f example, cannot be crected. The last digit entered in each case is deleted. Enter the required digit(s). Canceling en-bloc sending Press the key shown. The LED goes out. 37

38 Enhanced phone functions Using the caller list Caller list? Next? Back? When? Call? Detailed infmation, as well as a sample display entry are provided on page 17. Retrieving the caller list Prerequisite: Service personnel has set up a caller list f your telephone. : Open the idle menu page 15. Confirm [1]. The latest entry is displayed, see the example on page 17. To view other calls, confirm each subsequent display. N n Ending retrieval Press the key shown. The LED goes out. Press the key shown. The LED goes out. Displaying the call time Prerequisite: You have retrieved the caller list and the selected call is displayed page 17. Dialing a station number from the caller list Prerequisite: You have retrieved the caller list and the selected call is displayed. The caller is automatically deleted from the caller list when a connection is finally set up. Removing an entry from the caller list Delete? Prerequisite: You have retrieved the caller list and the selected call is displayed. [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)" 38

39 Enhanced phone functions Dialing a number from the internal directy The internal directy contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured f your system. Prerequisite: Names have been assigned to the station numbers sted in the system. Phonebook? 1=internal calls? ^ n Lift the handset. Press the key shown. The LED lights up. if nec. If several directies have been configured (not f HiPath 500): The first entry is displayed on the screen. + - Scroll to next previous entry. Scroll fward? Scroll back? Delete letter? Delete line? Call? if nec. if nec. select and confirm the option shown, select and confirm the option shown Enter the name you want to find, ust the first few letters, using the alphanumeric keypad page 14. Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directy will be displayed again. All entered letters are deleted, and the first entry in the internal directy is displayed again. The entry you wish to dial appears on the screen 39

40 Enhanced phone functions Phonebook 2=LDAP? ^ n if nec. Using the LDAP directy (not f HiPath 500) If configured (ask your service personnel), you can search f directy data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset. Press the key shown. The LED lights up. If several directies have been configured: Delete letter? Search? if nec. if nec. Enter the name you wish to search f using the keypad (max. 16 characters) page 14. You can enter an incomplete name, e.g. "mei" f "Meier". If configured (ask your service personnel), you can also search f surname and first name. To separate surname and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" f "Meier Peter". Select and confirm each letter to be deleted. The last letter entered is deleted. In large databases, the results of the search may be incomplete if too few characters are entered page 41. The name is searched f. This may take a few seconds. 40

41 Enhanced phone functions The result is displayed Call? If only one name is found, it is displayed. If several names are found (max. 50), the first name is displayed. + - Scroll to next previous entry, Scroll fward? Scroll back? Call? Modify search? Display results? Modify search? confirm, select and confirm the option shown If no name is found If your search does not yield any name cresponding to your query, you can extend the range of the search, e.g. by deleting characters. F further procedure, see above. If too many names are found If me than the maximum of 50 names are found cresponding to your query, only an incomplete list of results can be displayed. You can view these results, select any of the names, change the search string (e.g. narrow the search by entering me characters). In this case it is advisable to narrow down the search so that all cresponding names can be displayed. Confirm, to view the incomplete list. F further procedure, see above. Narrow the search down. Select and confirm, in der to change the search string. F further procedure, see above. 41

42 Enhanced phone functions *7=Use speed dialing? N if nec. Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press the key shown. Select and confirm the option shown [1]. Enter a three-digit speed-dial number. Suffix-dialing If necessary, you can suffix-dial additional digits (f example, the user s extension) at the end of the saved station number. If this feature is configured, a suffix is automatically dialed (f example, "0" f the exchange) if no entries are made within 4 5 seconds. Dialing with speed-dial keys *7=Use speed dialing? N Prerequisite: You have configured speed-dial keys page 42. Press the key shown. Select and confirm the option shown [1]. ) Press the key shown. Press the required speed-dial key. Configure a speed-dial key *92=Change speed dial? Modify? N You can program the keys 0 to 9 with ten frequently used phone numbers. Press the key shown. Select and confirm the option shown [1]. ) Press the key shown. [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)" 42

43 Enhanced phone functions Changing the save Back? next destination? Modify? Delete? End? Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. First enter the external code and then the external station number. If you make a mistake: This deletes all entered digits. select and confirm the option shown, select and confirm the option shown Talking to your colleague with a speaker call *80=Speaker call? You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), to an internal user with a system telephone without any action on their part. : Open the idle menu page 15. Enter the station number. Responding to a speaker call page

44 Enhanced phone functions Talking to your colleague with discreet calling (not f HiPath 500) ^ If this function has been configured (ask your service personnel), you can oin an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling). Lift the handset. )945 Enter the code. Enter your internal station number. Your service personnel can protect your telephone against discreet calling. Automatic connection setup (hotline) ^ If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal external destination. Lift the handset. Depending on the setting, the connection is either set up immediately only after a preset period of time ( hotline after a timeout). *41=Assign number? N Assigning a station number (not f U.S.) If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone befe making an external call. The assigned number then appears on the called party s display. Press the key shown. Enter the DID number you wish to use. Dial the external number. 44

45 Enhanced phone functions Associated dialing/dialing aid ^ If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls f your telephone. The operating procedure depends on whether the dialing aid is connected to the S 0 bus the a/b (T/R) pt. You can also use your system telephone as a dialing aid f other telephones. Dialing aid on the S0 bus On the PC, select a destination and start dialing. The speaker on your telephone is switched on. Lift the handset when the other party answers. Dialing aid at the a/b (T/R) pt ^ On the PC, select a destination and start dialing. "Lift the handset" appears on the PC screen. Lift the handset. *67=Associated dialing? N Dialing aid from your telephone f another telephone: Press the key shown. Enter the internal station number ("Dial f:"). Enter the number you wish to dial. 45

46 Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can igne accept the second call. When you accept the waiting call, you can either end the first call place it on hold and resume the call later on. You can block the second call the signal tone ( page 47). Prerequisite: You are engaged in a phone call and hear a tone (every six seconds). Ending the first call and answering the waiting call: \ Replace the handset. Your telephone rings. ^ Answer the second call. Lift the handset. Placing the first call on hold and answering the second call: Accepting call waiting? You are immediately connected to the second caller. The first party is placed on hold. Quit and return? Ending the second call and resuming the first one \ Replace the handset. "Recall:..." appears on the display. ^ Lift the handset. 46

47 Enhanced phone functions #490=Call wait.term.off? *490=Call wait.term.on? N Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent allow a second call page 46 from being signaled by automatic camp-on during an ongoing call. Press the key shown. Select and confirm the option shown [1], select and confirm the option shown Turning the call waiting tone on and off You can suppress the call waiting tone (every six seconds) f external calls. A one-time special dial tone then alerts you to the waiting call. Activating Call waiting tone off? : Open the idle menu page 15. Deactivating Call waiting tone on? : Open the idle menu page 15. Saving a number Save number? You can save your call partner s station number f subsequent redialing from the caller list page 38. Prerequisite: You are conducting a call. [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)" 47

48 Enhanced phone functions *56=Park call? N Parking a call You can park up to ten calls, either internal, external, both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call. Press the key shown Enter the number of the park slot (0-9) and make a note of it. If the park slot number you entered is not displayed, it is already in use enter another one. Retrieving a parked call Retrieve call? N Prerequisite: One me calls have been parked. The phone is idle. Press the key shown. Select and confirm the option shown [1] Enter the park slot number you noted earlier. If the park slot number you enter is not in use, you cannot retrieve the call. If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall). [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)" 48

49 Enhanced phone functions Start conference? Conference? Return to held call? Add party? Conference? View conf parties? Next? Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal external users. You can only add parties to remove them from a conference if you initiated the conference. Call the first party. Call the second party. Announce the conference. A tone sounds every 30 seconds to indicate that a conference is in progress. If the second party does not answer Adding up to five parties to a conference Call the new party. Announce the conference. Viewing the conference parties The first party is displayed. To display other parties, confirm each subsequent display. Exit list? View conf parties? Next? Remove party? To exit the list: Removing parties from the conference The first party is displayed. Confirm as often as required until the desired party appears. 49

50 Enhanced phone functions Leaving a conference Leave conference? \ Replace the handset, if this feature is configured (contact your service personnel). End conference? Ending a conference \ Replace the handset, if this feature is configured (contact your service personnel). Removing the ISDN central office party from the conference Drop last conf. party? 50

51 Enhanced phone functions *53=DTMF dialing? N Activating tone dialing/dtmf suffix-dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine automatic infmation system. Press the key shown. You can use the keys 0 through 9, ) and ( to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection. 51

52 Enhanced phone functions Transferring a call after a speaker call announcement in a group Consult? *80=Speaker call? If this function has been configured (contact your service personnel), you can use a speaker call (announcement, page 86) to announce a call in progress to a group of users page 43. After a member of the group has accepted the call request, you can transfer the waiting party. Prerequisite: You are conducting a call. The other party is placed on hold. : Press the key shown. Enter the group s station number. [ Announce the call. When a member of the group accepts the call page 34, you are connected to this party. Transfer? \ Replace the handset. Select and confirm the option shown [1]. If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall). [1] "Differing display view in a HiPath 4000 environment (not f HiPath 500)" 52