HOTEL DISTRIBUTION CHALLENGES

Transcription

1 HOTEL DISTRIBUTION CHALLENGES In order to be prepared for your next Request for Proposal sessions with the hotels, BATM will organize this Forum around what will be the next remit of the travel management professional, the Hotel Programme. How to deal with the myriad of challenges of managing a hotel programme in the age of multiple distribution channels (GDS, web, chain-direct, hotel-direct and non-gds properties, TMC), including integrity of rates, program credibility, capturing and consolidating data, access for travelers. At this event these issues will be thoroughly examined with interactive roundtable discussions. Venue: Corinthia Antwerp Hotel Desguinlei Antwerp Tel.: (0) Agenda 21 rst April h Registration and welcome cocktail 12.30h A word of welcome from BATM President Nora Buysschaert followed by lunch h A word of welcome from Anja Van Echelpoel, Director of Sales & Marketing - Corinthia Antwerp Hotel 14.15h Jean-Michel Kadaner, President - Key Corporate Solutions Hotel Distribution Challenges 15.15h Coffee break 15.30h Jean-Michel Kadaner will present the results of the survey, followed by a panel discussion on this topic. BATM & Key Corporate Solutions 2005 Page 1 of 7

2 Panel : Ikea International Roomtrust Worldhotels Benelux Galileo Belux Moderator Yves Galimidi, Global Travel Purchaser Philip Griffin, CEO Room Trust Rob van der Beek, Director of Sales & Marketing Diederik Doorenbos, Sales & Marketing Manager Jean-Michel Kadaner, Key Corporate Solutions 16.45h Wrap-up speech by Nora Buysschaert In order to better understand how our members are currently handling their hotel buying we have attached a short questionnaire. We shall be discussing the results of this survey at the event so please help us by completing and returning this to us by 7 th April - and thanks for your feedback. Upcoming events : 24 th June th September th November 05 This BATM Event will be sponsored by: Corinthia Antwerp Hotel is a member of the Worldhotels First Class Collection BATM & Key Corporate Solutions 2005 Page 2 of 7

3 Methods and Best Practices Survey HOTEL MANAGEMENT The following survey was designed to help consider the methods and practices utilized and/or implemented relating to Hotel Management and related support services. Completion of the survey will allow us to consolidate and present the results during the forthcoming BATM event in April. When completed, save the file to your hard drive and send it as an attachment to : batmkcssurvey2005@keycorporatsolutions.com and info@batm.be Please check one of the following for database comparison: Range of 12-month Travel spend volume: under 1 million 1-5 million 5 10 million million million over 50 million Range of 12-Month Hotel spend volume: under 200 k 200 k - 1 million 1 2 million 2-4 million 4 0 million over 10 million Hotel Management Methods and Practices Survey Please answer the following regarding the hotel management provided to your company Indicate your response by placing the letter corresponding to your answer in the dialog box on the right. More than one response may apply to each question. H-1 Do you manage a Hotel Program for your travelers? Answer: a) Yes alone b) Yes with a specialized consulting company c) Yes with my Travel management company d) No, we use per diems e) No do not manage a Hotel Program H-2 With whom are you negotiating your rates? Answer: a) Each hotel property individually b) Hotel Chains representatives c) Consolidators BATM & Key Corporate Solutions 2005 Page 3 of 7

4 d) Your using the rates negotiated by your Travel Management Company H-3 Are you using the following tools & techniques for your negotiations? Answer: a) Standardized RFI,RFP documents & contracts b) NBTA standards, methods & models c) Reverse auction platform d) Site visits and face to face directly to the selected hotel H-4 How are you communicating the Hotels of your program to your travelers? Answer: a) I publish a hotel directory every year b) I have a hotel directory on the company Intranet c) Via my Travel Management Company d) Via a unique booking tool directly to the selected hotel H-5 How are you booking the Hotels of your program? Answer: a) Directly by phone, fax or to the selected hotel b) Via my Travel Management Company c) Via a booking tool on the GDS d) Via a booking tool directly to the selected hotel H-6 What percentage of your hotel spend is covered by your contracts? Answer: a) Less than 25 % b) More than 25 % c) More than 50 % d) More than 75 % e) I don t know Thank you for the time taken to fill-up this document. Best regards, BATM & Key Corporate Solutions BATM & Key Corporate Solutions 2005 Page 4 of 7

5 Access plan for Corinthia Antwerp Hotel**** Own transportation Coming from HASSELT, EINDHOVEN or AKEN Follow the highway E313/E34 towards centrum/borgerhout and follow Singel Once you are on the Singel follow the signs Singel Zuid, after 5,3 KM you will automatically arrive on the Desguinlei, where you will see the Corinthia Antwerp Hotel on your right side, behind the ING building. Coming from GHENT, BELGIAN COAST and LILLE (France) Take the E17, direction ANTWERPEN, when leaving the Kennedy tunnel, take exit 5A and follow the signs Singel Noord (you are already on the Singel) after 1,7 KM you will arrive at a bridge; don t drive on the bridge but stay on the right side. At the traffic lights turn left under the bridge. At the first traffic lights turn right onto Markgravelei, then after 200 meters turn right onto Karel Oomsstraat, then after 300 meters turn right again and you will see the Corinthia Antwerp Hotel on your right side behind the ING building. Coming from BRUSSELS, BRUSSELS INT L AIRPORT and PARIJS (France) E 19 Take the E19, direction ANTWERPEN/MECHELEN. When leaving the Craeybeckxtunnel, take the left lane indicated as CENTRUM. Turn left at the traffic lights indicated as SINGEL-ZUID. You are now on the singel, after +/- 500 meters you will see the Corinthia Antwerp Hotel on your right side behind the ING Building. Coming from BRUSSELS and PARIJS (France) A 12 Take the A12 direction BOOM/ANTWERPEN At the end of the A12 follow Antwerp Expo (bouwcentrum), you are now on the Jan Van Rijswijcklaan, once you have passed the Antwerp Expo (on your righthand side) turn right at the second traffic lights onto Markgravelei, after 200 meters turn right onto Karel Oomsstraat, after 300 meters turn right again and you will see the Corinthia Antwerp Hotel on your right side behind the ING building. Coming from BREDA (Holland) E 19 Take the E19 in the direction of ANTWERPEN BATM & Key Corporate Solutions 2005 Page 5 of 7

6 Take the exit 16 ANTWERPEN SINGEL and follow Singel Zuid, after KM you will automatically arrive on the Desguinlei where you will see the Corinthia Antwerp Hotel on your right side, behind the ING building. Public Transportation Arrival at CENTRAL STATION Take the underground tram number 2, direction HOBOKEN. Get out on the street JAN VAN RIJSWIJCKLAAN, the stop is called THE SINGEL. Cross the road and you will see the glass building of ING, behind this building you will find the Corinthia Antwerp Hotel. (Tram ticket 1 per person) Arrival at BERCHEM STATION We advise you to take a taxi to our hotel. (Cost approximately 7,50 ) PIVA Parking - Desguinlei You drive by the Corinthia Antwerp Hotel towards the traffic lights and go straight on. At the second traffic lights, turn right. At your left hand side is the PIVA parking. The shuttle bus stop is at the busstop in the middle of the parking. BATM & Key Corporate Solutions 2005 Page 6 of 7

7 BATM & Key Corporate Solutions 2005 Page 7 of 7