PART 8 - Miscellaneous Services 1st Revised Sheet 18 SECTION 8 - Other Miscellaneous Services Replacing Original Sheet 18

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1 PART 8 - Miscellaneous Services 1st Revised Sheet 18 SECTION 8 - Other Miscellaneous Services Replacing Original Sheet 18 PREPAID CALLING CARD SERVICE A. Service Description The Prepaid Calling Card Service is a card which will allow callers to pre-pay for local or long distance calls from any telephone without the use of coins, credit cards, automated or live operator assistance. The Prepaid Calling Card has a pre-established value that is decreased with each minute of usage. The card is paid for in advance an may be billed to a major customer's telephone bill, subject to the customer having satisfactory credit with the Company. Installment billing of Prepaid Calling Cards is not permitted. B. Regulations 1. The Prepaid Calling Card Service will be accessed by dialing an 800 number, entering a security code, and the telephone number of the called party. Dialing instructions will appear on the back of the card. 2. The calling card customer will only be charged for completed calls. 3. The customer's call may be interrupted or terminated, if during the call, the value of the calling card is exhausted. 4. Some prepaid cards may be marketed with limited calling scopes. 5. IntraLATA calls originated within the Company's service area will be carried by the Company. The Company does not provide interlata service. 6. The card will be available in various denominations. 7. The Company will not be responsible for lost or stolen cards. 8. The value of the Prepaid Calling Card will be refunded only if the full value of the card is remaining. Refunds will not be made if the card has been used, or if the card has expired. 9. Prepaid Calling Cards will have expiration dates printed on the cards. All cards will expire no later than 12 months from the date of sale. 10. Live customer assistance will be available to Prepaid Calling Card users in the event they need assistance while using the card.

2 PART 9 - Message Toll Services 1st Revised Sheet 5 SECTION 1 - Message Telecommunications Services and Rate Schedules Replacing Original Sheet 5 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE (cont d) A. General Regulations (cont d) 13. Definitions Accessories The term "Accessories" denotes devices which are mechanically attached to or used with the services furnished by the Company and which are independent of and not electrically, acoustically or inductively connected to the conductors in the communications path of the telecommunications system. Bill to Third Number The term "Bill to Third Number" denotes a billing arrangement by which a call may be charged to an authorized service point as determined by the Company other than the service point originating the call or the service point where the call is terminated. Billed Number Screening The term "Billed Number Screening" denotes an arrangement whereby at time of call origination, bill to third number, service point-to-service point or person-to-person collect calls are screened for customer-preauthorized or Company-directed nonacceptance. Screening is based on the "billed to" number. Call Forwarding Call Forwarding denotes that feature whereby a call placed to a customer's telephone number in one exchange (the call forwarding location) is automatically forwarded by Company serving office equipment on a Long Distance Message Telecommunications Service basis only to a service point designated by said customer in another exchange within the same LATA. Provision of Call Forwarding is subject to the availability of service components. Collect Call The term "Collect Call" denotes a billing arrangement by which the charge for a call may be reversed provided the charge is accepted at the called service point. A collect call may be billed to a third party number. In the case of a telephone which is identified as Payphone Exchange Access Service, the charges must be billed to a third number, or the call may be reoriginated from the called service point. Communications Systems Channels and other service components which are capable, when not connected to the Telecommunications Network, of two-way communications between customer premises equipment and/or Company service points.

3 PART 9 - Message Toll Services 1st Revised Sheet 12 SECTION 1 - Message Telecommunications Services and Rate Schedules Replacing Original Sheet 12 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE (cont d) B. Two-Point Service (cont d) 2. Station-to-Station Service (cont d) b. Station-to-Station services are offered as follows: (cont d) 2. Operator Station-to-Station Station-to Station calls may be dialed direct, or completed with the assistance of a Company operator. If the customer utilizes an operator, there are three levels of Operator Assistance service. They are: (a) Non-Automated: Non-automated service is where the person originating the call dials zero or a special access number (e.g., an 800/888 number), and the operator dials the number and collects billing information for completion of the call. Non-automated service includes service that is not fully automated or semi-automated. When an operator re-establishes a non-automated call which has been interrupted due to a problem on the network after the called number has been reached, no additional operator service charge shall apply. (b) Semi-Automated: Semi-automated service is where the person originating the call dials zero or a special access number (e.g., an 800/888 number), (or 1+ calls from pay telephones), then dials the desired telephone number, and the operator collects billing information for completion of the call. When an operator re-establishes a semiautomated call which has been interrupted due to a problem on the network after the called number has been reached, no additional operator service charge shall apply. (c) Fully Automated: Fully automated service applies to calls that are completed without the assistance of an operator. This service also includes the situations described under "Dial Station-to-Station" in B.2.b.1. above.

4 PART 9 - Message Toll Services 1st Revised Sheet 20 SECTION 1 - Message Telecommunications Services and Rate Schedules Replacing Original Sheet 20 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE (cont d) E. Special Reduced Rates On Christmas Day (December 25), New Year's Day (January l), Independence Day (July 4), Thanksgiving Day and Labor Day, the holiday rate applicable on all classes of two-point intralata Long Distance Message Telecommunications Service between points within the State of Missouri is the Evening rate, unless a lower rate would normally apply. Discounts do not apply to Operator Service Charges, as specified in Part 11, Section 1, paragraph A.1. F. Selective Class Of Call Screening 1. General a. Selective Class of Call Screening Service enables a customer by means of Company operator identification to restrict outgoing toll calls from service point users to only those services which are charged to the called telephone or a third number. b. All local calls and calls to Company numbers such as repair service, Directory Assistance Service and public emergency service numbers such as 911 will be permitted from the establishment. c. This service is available only where service components permit. 2. Rates and Charges Monthly Nonrecurring USOC Rate Charge Per system SRG $40.75 $ /1/ G. Connections of Customer-Premises Terminal Equipment and Communications Systems Customer premises equipment and communications systems provided by the customer may be connected at the customer's premises to intralata Long Distance Message Telecommunications Service (LDMTS) furnished by the Company where such connections are made in accordance with the provisions of the Connection of Terminal Equipment and Communication Systems Section of the Part 2, Section 9 and Part 20, Section 2 of the Guidebook. /1/ In addition, apply the appropriate Service charges as specified in the Service Connections Charges in Part 3, Section 1.

5 PART 11 - Operator Services 2nd Revised Sheet 1 SECTION 1 - Operator Service Charges Replacing 1st Revised Sheet 1 OPERATOR SERVICES A. Operator Service Charges When Operators assist in completing a local or toll call, Operator Service Charges will apply. The rates following will apply on Station-to-Station and Person-to-Person service, in addition to the rates specified in Part 9, Section 1. Only one service charge per call will apply. 1. Rates Non-Coin /2/ Coin /2/ Description Rate Rate Station-to-Station Service Collect Non-Inmate Non-Automated Semi-Automated Collect Inmate Billed to a Third Number Non-Automated Semi-Automated Sent Paid Non-Automated Semi-Automated Person-to-Person Service /1/ Non-Automated Semi-Automated Other Services Line Status Verification Busy Interrupt /1/ Person-to-Person service may be billed to a third number or billed as collect at no additional charge. /2/ Coin includes all pay type telephones that accept coins, or are coinless, or have a card reader, or a combination of a coin accepting/card reader telephone. For the purposes of applying operator service charges, all telephones that are not defined as "coin" will be treated as "non-coin."

6 PART 11 - Operator Services 2nd Revised Sheet 2 SECTION 1 - Operator Service Charges Replacing 1st Revised Sheet 2 LOCAL OPERATOR ASSISTANCE A. Description The Company furnishes local assistance by a Company-provided operator or the automated Interactive Voice System (IVS) whereby customers may request assistance in: dialing a local number; requesting a local person-to-person call; billing a local call to a third number or collect. B. Regulations The rates set forth in paragraph C., following, apply to local operator assistance requests originating for all classes and grades of service. These definitions of Operator Service Charges are found in the Part 12. C. Rates Non-Payphone /2/ Payphone /2/ Description Rate Rate Station-to-Station Service Collect Non-Inmate Non-Automated Semi-Automated Collect Inmate Billed to a Third Number Non-Automated Semi-Automated Sent Paid Non-Automated Semi-Automated Person-to-Person Service /1/ Non-Automated Semi-Automated /1/ Person-to-Person service may be billed to a billed to a third number or billed as collect at no additional charge. /2/ Payphone rates apply to all pay type telephones that accept coins, or are coinless, or have a card reader, or a combination of a coin accepting/card reader telephone. Non-payphone rates apply to all other types of calls. This operator services offering will comply with the Commission's decision in Case No. TA /3/ For local calls from pay telephones, a $.25 charge applies in addition to the pay telephone rate listed.

7 PART 11 - Operator Services 1st Revised Sheet 2 SECTION 2 - Directory Assistance (DA) Service Replacing Original Sheet 2 DIRECTORY ASSISTANCE SERVICE (cont d) B. Allowances (cont d) 3. If the listing request qualifies for an allowance, the listing request will be at no charge for a specified number of requests per month, in accordance with the following schedule: Type of Service Flat and measured rate residence Exchange Access Lines Flat and measured rate business Exchange Access Lines (Includes Plexar and Centrex Services other than Centrex II) Centrex II service served by switching equipment located on Company premises Private Branch Exchange Dormitory Service Convention Center Service: Administrative station Exhibitor station Allowance Ten listing requests per line/trunk, per month Five listing requests per line/trunk, per month Five listing requests per month for each seven main stations per system, or fraction thereof Five listing requests per dormitory station, per month Five listing requests per month for each seven main stations per system, or fraction thereof Five listing requests per station, per month 4. For direct-dialed calls to intralata directory assistance, the customer will receive a credit, referred to as a Home NPA offset, for a Directory Assistance listing request when a sent-paid home area code long distance call appears on the customer's bill. One offset will be given for each sent-paid home area code long distance call that appears on the customer's bill, not to exceed the number of direct-dialed calls to intralata Directory Assistance. 5. Calls placed to Directory Assistance by dialing O- are included in the allowances set forth in paragraph B Third number or special billing number Directory Assistance calls are not included in the allowances set forth in paragraph B.1., and are always billed, except to those customers exempted by this Guidebook. 7. No credit will be given for any unused portion of the customer's allowance. 8. Call allowances are not transferable between separate accounts of the same customer.

8 PART 11 - Operator Services 2nd Revised Sheet 5 SECTION 2 - Directory Assistance (DA) Service Replacing 1st Revised Sheet 5 DIRECTORY ASSISTANCE CALL COMPLETION (cont d) C. Exemptions 1. For customers with physical, visual, mental or reading disabilities, see paragraph C. under Directory Assistance Service, preceding. 2. Calls sent-paid from the exempted line will not be charged for DACC. Calls sent-paid from Pay Telephones will be billed at the appropriate Sent-Paid rate as specified in D. DACC charges billed as collect to the customer's exempted line will be billed at the Fully-Automated Collect or Bill to Third Number rate as specified in D. For person-to-person calls, the Person-to-Person rate as specified in paragraph D. will apply. D. Rates 1. The rates set forth below apply to completed DACC calls and are in addition to those rates associated with local measured service or long distance, if applicable. 2. Calls completed from Pay telephones will be charged the applicable long distance message rate, plus the appropriate DACC rate. 3. With the exception of calls placed by customers who are exempt from Directory Assistance charging, as specified in paragraph L.3 Nonpublished Exchange Service in Part 12, Section 1, appropriate Directory Assistance rates will also apply. Directory Assistance Call Completion Rate Fully-Automated DACC - Sent-Paid Pay Telephones $.25 /1/ - Sent-Paid Non-Pay Telephones.00 /2/ Semi-Automated DACC - Sent-Paid - Collect - Bill to Third Number Person-to-Person /6/ /4/ /5/ /7/ 4. During certain promotional periods, the Company may waive or discount the DACC rates for a designated period of time to customers who wish to participate. See following sheet for footnotes

9 PART 11 - Operator Services 1st Revised Sheet 6 SECTION 2 - Directory Assistance (DA) Service Replacing Original Sheet 6 DIRECTORY ASSISTANCE CALL COMPLETION (cont d) Footnotes: /1/ This rate applies only to local sent-paid calls. For sent-paid IntraLATA long distance calls from Pay Telephones, the Semi-Automated sent-paid DACC rate applies. /2/ For Hotel/Motel class of service, this rate applies only to local sent-paid calls. For sent-paid IntraLATA long distance calls from Hotel/Motel class of service, the Semi-Automated sent-paid DACC rate applies. /4/ Apply the appropriate Station-to-Station Collect Operator Assistance service charge located in this Part of the Guidebook. /5/ Apply the appropriate State-to-Station Bill to Third Number Operator Assistance service charge located in this Part of the Guidebook. /6/ Apply the appropriate Station-to-Station Sent-Paid Operator Assistance service charge located in this Part of the Guidebook. /7/ Apply the Semi-Automated Person-to-Person Operator Assistance service charge located in this Part of the Guidebook.

10 PART 20 - Grandfathered Services 1st Revised Sheet 4 SECTION 4 - Exchange Access Services Replacing Original Sheet 4 SIMPLELINK SM/1/ (cont d) TA SOP C. Terms and Conditions (cont d) 1. Minimum Annual Revenue Commitment (cont d) SimpleLink customers who fail to meet their selected MARC will be billed the difference between the selected MARC and the Annual revenue billed. The following eligible services will receive a discount using the price schedules listed below: (A) = Minimum Annual Revenue Commitment (MARC) Discount; (B) = Monthly Toll Discount: Business Exchange Access Service (A) Business Trunks (Analog PBX) (A) Intrastate IntraLATA toll usage (B) Toll-free 800/888 (Maximizer 800) usage (B) Remote Access to Call Forwarding (A) Call Forwarding Busy Line No Answer (A) Call Forwarding (A) Call Waiting (A) Caller ID name (A) Caller ID number (A) 3-way calling (A) Call Return (A) Auto Redial (A) Call Blocking (A) Local and state additional charges, taxes, the End User Common Line Charge, and nonrecurring charges are not discount eligible. All of the accounts on a SimpleLink agreement must reside in AT&T Missouri s service area. An eligible SimpleLink customer may include up to, but not exceed, 10 of its accounts under one SimpleLink agreement. A customer may have only one SimpleLink agreement in AT&T Missouri s service area. A SimpleLink plan is not transferable to, or may not be assumed by, a customer or customers other than the customer of record without prior written consent of the Company. The customer's term commences the day after the service is "activated" by the Company. The date "activated" shall be the date the order installing the plan is completed in the Company s billing system. /1/ The SimpleLink Plan is obsolete for business customers, except for existing installations at existing locations for existing business customers for the remainder of their term who subscribed to the plan prior to July 15, 2010.

11 PART 20 - Grandfathered Services 1st Revised Sheet 5 SECTION 4 - Exchange Access Services Replacing Original Sheet 5 SIMPLELINK SM/1/ (cont d) TA SOP C. Terms and Conditions (cont d) 1. Minimum Annual Revenue Commitment (cont d) D. Prices Any account with an existing product agreement for a service which is included as a SimpleLink eligible Service, or on an optional calling plan (including but not limited to, The WORKS, BizSaver, Business Access Line Term Pricing, CompleteLink BASIC or CompleteLink, Local Plus, or Single Saver) may not be included in a new SimpleLink agreement. 1. MARC Discount Description MARC Discount % on Eligible Services Annual Minimum 1 Year 2 Years 3 Years Maximum Annual MARC Discount Discount for all eligible SimpleLink customers: $ , , % 12.5% 13.0% 13.0% 13.5% 14.0% 14.0% 14.5% 15.0% $1, $1, $1, A customer's MARC volume discount may not exceed the above maximums per plan, per year. The percentage discounts, specified above, are subject to these maximum discount amounts. 2. Monthly Toll SimpleLink customers will, also, receive discounted intrastate intralata toll usage, toll-free 800/888 (Maximizer 800) usage rates. The applicable usage rate for these usage types when associated with a SimpleLink agreement is $0.10 per MOU. The MARC discount (A) is, then, applied to these rates. 3. Revenue Growth Incentive At the end of the 2nd year of the term agreement, and going forward, if the customers contributory spending is greater than their MARC, the customer will receive an annual, one-time credit equal to 10% of the increase over the highest spending in any previous year of the contract. /1/ The SimpleLink Plan is obsolete for business customers, except for existing installations at existing locations for existing business customers for the remainder of their term who subscribed to the plan prior to July 15, 2010.

12 PART 20 - Grandfathered Services 1st Revised Sheet 15 SECTION 4 - Exchange Access Services Replacing Original Sheet 15 COMPLETELINK /1/ (cont d) C. Terms and Conditions (cont'd) 1. Minimum Annual Revenue Commitment (cont d) The CompleteLink plan is available with one, two, three, and five year term plans. Customers will be required to sign a Confirmation of Service Order to indicate their MARC level selection. CompleteLink customers who fail to meet their selected MARC will be billed the difference between the selected MARC and the Annual revenue billed. MARC volume discounts apply to the following eligible services: Business Exchange Access Service Business Trunks (Super Trunks, Digital Loop Service, and Analog PBX) IntraLATA Toll Toll-free 800/888 (Maximizer 800) usage Call Forwarding Caller ID name Call Forwarding Busy Line No Answer 3-way Calling Auto Redial Remote access to Call Forwarding Call Waiting Caller ID number Call Return Call Blocking The following SmartTrunk Service elements if on Month-to-Month Service only: - SmartTrunk Port - SmartTrunk Interface (SI) The following Smart Trunk compatible Digital Circuit Switched Voice/Circuit Switched Data B Channel Transport elements if on Month-to-Month Service only /2/ : - Primary Rate Interface-compatible, Direct Inward Dialing Service, Per Line Termination, Flat (T151X) - Primary Rate Interface-compatible, Smart Trunk 2-way Service, Direct Inward Dialing/Direct Outward Dialing Service, Per Line Termination, Flat (T15CX) - Primary Rate Interface-compatible, Extended Area Calling Service, Smart Trunk 2-way Service, Direct Inward Dialing/Direct Outward Dialing Service, Per Line Termination, Flat (T2ECX) /1/ CompleteLink is obsolete for business customers, except for existing installations at existing locations for existing business customers for the remainder of their term who subscribed to the plan prior to December 27, /2 Agreements executed after June 17, 2002 may include these elements as eligible services.

13 PART 20 - Grandfathered Services 1st Revised Sheet 1 SECTION 9 - Message Toll Services Replacing Original Sheet 1 OPTIONAL CALLING PLANS /1/ A. General 1. Description a. Optional Calling Plans are optional offerings of Long Distance Message Telecommunications Service to residential and business local exchange customers whereby subscribing customers receive a discount on qualified usage. b. Qualified usage for these plans, except for Designated Number Optional Calling Plans (Residence 500 Minute, Business 300 Minute and Business Deluxe 300 Minute), and the TOLL SAVER Block of Time plans (Residence 1,000 Minute and Business 2,000 Minute) and the Business Deluxe Block of Time plans (2,000 Minute and 10,000 Minute), is all intrastate intralata Long Distance Message Telecommunications Service minutes of use that is : customer dialed, station-to-station, sent-paid, non-coin minutes of use. c. Qualified usage for Designated Number Optional Calling Plans, the TOLL SAVER Block of Time plans and the Business Deluxe Block of Time plans is all intrastate intralata customer dialed, station-to-station, sent-paid, non-coin Long Distance Message Telecommunications Service minutes of use. 2. Service Availability a. Service is furnished subject to the availability of both the telecommunications facilities and the required billing capabilities. b. Subject to the restriction in paragraph A.2.a. above: 1. Service is available in exchanges where the Company provides local exchange service. 2. Unless otherwise noted, service is available in Company exchanges. 3. Calling Options a. Business 1+ Saver, TOLL SAVER and Business Deluxe Optional Calling Plans 1. Business customers can choose to subscribe to one of thirteen options. Rates and discounts are listed in paragraph C.4., and are in addition to the established charges for the service with which the optional calling plan is associated. The optional calling plan rates and discounts apply to usage for all rate periods. Discount Options: Business Options A, B, C and D are Discount Options. These options give the subscriber a specified percent discount on qualified usage for a flat monthly rate, except in the case of Option D which is provided free of charge when the customer also subscribes to either The WORKS, BizSaver SM or the BASICS SM vertical services package. /1/ The Plans in this section have been grandfathered.

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