Chain Restaurant Hourly Compensation

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1 Chain Restaurant Hourly Compensation 2011 Job model Hay Group is ready to assist you at (800) 716-4HAY. Copyright, 2011, Hay Group

2 Notice Hay Group assures the confidentiality of all proprietary data. The protection of client data is a fundamental business principle for Hay Group. Hay Group's policies regarding the protection and use of all compensation data submitted to its surveys assure that no company's individual data are divulged or interpreted by any other company. Confidentiality safeguards include suppression of statistical results when sample size is insufficient or in cases where qualitative judgment suggests that data are so dispersed that outlying data might be revealed.

3 Table of Contents Cashier Bartender (Tipped) Bartender (Non-tipped) Dishwasher Maintenance Worker (Single Unit) Maintenance Worker (Multiple Units) Busser (Tipped) Busser (Non-tipped) Host/Hostess (Tipped) Host/Hostess (Non-tipped) Delivery Driver Expeditor Restaurant Accountant P.O.S. Technician/Analyst Trainer Family Dining Cook Family Dining Concept Only... 2 Family Dining Prep Cook Family Dining Concept Only... 2 Family Dining Shift Supervisor Family Dining Concept Only... 2 Dinner House Cook Dinner House Concept Only... 2 Dinner House Prep Cook Dinner House Concept Only... 2 Dinner House Shift Supervisor Dinner House Concept Only... 2 Quick Service Shift Supervisor Quick Service Concept Only... 3 Quick Service Crew Worker/Team Member Quick Service Concept Only... 3 Confidential and Proprietary i haygroup.com

4 HOURLY COMPENSATION Cashier Rings up sales using cash register. Counts cash and makes change. May also be responsible for greeting guests, answering telephones, and assisting guests with questions or concerns. Bartender (Tipped) Obtains orders and prepares and dispenses alcoholic and/or non-alcoholic beverages. Collects payment and makes change. Incumbents in this job receive tips from guests. Bartender (Non-tipped) Obtains orders and prepares and dispenses alcoholic and/or non-alcoholic beverages. Collects payment and makes change. Incumbents in this job do not receive tips from guests. Dishwasher Washes dishes and utensils, keeping area clean and sanitized. Cleans specified areas of restaurant and set up areas as needed. Uses dishwashing machine. Maintenance Worker (Single Unit) Performs preventive and corrective maintenance on restaurant building systems and equipment. This position operates at a single site and is not an expert/master in a trade, e.g., plumbing, electrical, HVAC. ( Maintenance workers who walk between sites located close together should also be matched to this position). Maintenance Worker (Multiple Units) Performs preventive and corrective maintenance on restaurant building systems and equipment. This position operates at multiple sites and is responsible for driving between sites. It is not an expert/master in a trade, e.g., plumbing, electrical, HVAC. ( Maintenance workers who walk between sites located close together should be matched to Maintenance Worker -- Single Unit). Busser (Tipped) Clears and cleans tables. May also set up dining room, conduct ongoing cleaning during shift, and breakdown restaurant dining area at end of shift. May provide support to service staff and assist at the dish station. Incumbents in this job receive tips from guests. Busser (Non-tipped) Clears and cleans tables. May also set up dining room, conduct ongoing cleaning during shift, and breakdown restaurant dining area at end of shift. May provide support to service staff and assist at the dish station. Incumbents in this job do not receive tips from guests. Host/Hostess (Tipped) Greets guests and seats them at a table. When no table is immediately available, organizes wait list and provides estimated wait times to guests. Incumbents in this job receive tips from guests. Host/Hostess (Non-tipped) Greets guests and seats them at a table. When no table is immediately available, organizes wait list and provides estimated wait times to guests. Incumbents in this job do not receive tips from guests. Delivery Driver Delivers food to customers in a timely manner. Accepts payment and provides change or verifies credit card information given over the phone. Reflects favorable image of the company at all times. ly responsible for providing own vehicle and insurance. Confidential and Proprietary 1 haygroup.com

5 Expeditor Assists servers with completing orders. Maintains the correct portioning and proper presentation of completed food orders. May review orders for accuracy, monitor ticket times, and ensure server station is stocked and clean. May run food and/or assist with drink orders. This is a non-tipped position. Restaurant Accountant Ensures accurate store accounting procedures including invoice processing, payroll, accruals, daily/weekly sales reports, and monthly profit & loss statements. Maintains personnel files including proper government forms (I-9, etc). Retains records of all financial matters pertaining to restaurant unit. Communicates with corporate staff to ensure financial accuracy. P.O.S. Technician/Analyst Provides technical support to restaurant systems through a Help Desk function. This position answers calls, gathers data, and resolves POS software/hardware problems. When necessary travels to the restaurants or dispatches a technician to troubleshoot and repair these problems. Polls data from the POS on a daily basis. This is a non-exempt position. Trainer Trains the entire server team of the restaurant to work according to the company s policies. Responsible for the hiring and training of new servers. This position requires 1 year of experience. This is a non-exempt position. Family Dining Cook Family Dining Concept Only Prepares and cooks hot/cold foods using prescribed recipes and ensuring proper safety and sanitation procedures. Family Dining concepts only. Family Dining Prep Cook Family Dining Concept Only Prepares food items used for hot/cold foods using prescribed recipes and ensuring proper safety and sanitation procedures. Family Dining concepts only. Family Dining Shift Supervisor Family Dining Concept Only Ensures food quality, guest service and restaurant cleanliness is maintained at acceptable levels in the area(s) on a single shift. Ensures that all employees, within assigned area(s), adhere to and follow the established standards, procedures and policies. Family Dining concepts only. Important: this position is not the Assistant Restaurant Manager. Please refer to the CRCA Compensation Survey for that position. The distinction between the Assistant Restaurant Manager and the Shift Supervisor is that the Shift Supervisor does not hire/fire, administer discipline, set schedules, etc. Dinner House Cook Dinner House Concept Only Prepares and cooks hot/cold foods using prescribed recipes and ensuring proper safety and sanitation procedures. Dinner House concepts only. Dinner House Prep Cook Dinner House Concept Only Prepares food items used for hot/cold foods using prescribed recipes and ensuring proper safety and sanitation procedures. Dinner House concepts only. Dinner House Shift Supervisor Dinner House Concept Only Ensures food quality, guest service and restaurant cleanliness is maintained at acceptable levels in the area(s) on a single shift. Ensures that all employees, within assigned area(s), adhere to and follow the established standards, procedures and policies. Dinner House concepts only. Important: this position is not the Assistant Restaurant Manager. Please refer to the CRCA Compensation Survey for that position. The distinction between the Assistant Restaurant Manager and the Shift Supervisor is that the Shift Supervisor does not hire/fire, administer discipline, set schedules, etc. Confidential and Proprietary 2 haygroup.com

6 Quick Service Shift Supervisor Quick Service Concept Only Ensures food quality, guest service and restaurant cleanliness is maintained at acceptable levels in the area(s) on a single shift. Ensures that all employees, within assigned area(s), adhere to and follow the established standards, procedures and policies. Quick Service concepts only. Important: this position is not the Assistant Restaurant Manager. Please refer to the CRCA Compensation Survey for that position. The distinction between the Assistant Restaurant Manager and the Shift Supervisor is that the Shift Supervisor does not hire/fire, administer discipline, set schedules, etc. Quick Service Crew Worker/Team Member Quick Service Concept Only Takes orders from customers, uses cash register to ring up orders and gives change. Includes working at both the front counter and drive through. Responsible for food preparation, including working the grill, assembling sandwiches and salads, filling drinks, etc. Brings prepared orders to the drive-thru area or front counter. Cleans up lobby, dining area, restrooms, etc. Quick Service concepts only. Confidential and Proprietary 3 haygroup.com

7 About Hay Group Hay Group is a global management consulting firm that works with leaders to transform strategy into reality. We develop talent, organize people to be more effective and motivate them to perform at their best. Our focus is on making change happen and helping people and organizations realize their potential. We have over 2600 employees working in 86 offices in 48 countries. Our insight is supported by robust data from over 100 countries. Our clients are from the private, public and not-for-profit sectors, across every major industry. For more information please contact your local office through Hay Group has offices in the following North American cities: Worldwide Headquarters Philadelphia The Wanamaker Building 100 Penn Square East Philadelphia, PA (215) Canadian Headquarters Toronto Standard Life Centre 121 King Street West Suite 700 Toronto, Ontario M5H 3X7 (416) Atlanta (404) Boston (617) Calgary (403) Chicago (312) Dallas (469) Edmonton (780) Halifax (902) Kansas City (816) Los Angeles (949) Mexico City Montreal (514) New York Metro (201) Ottawa (613) Regina (306) San Francisco (415) San José (CR) (506) Vancouver (604) Washington DC Metro (703) Hay Group has offices in the following cities outside North America: Athens Auckland Bangkok Barcelona Beijing Berlin Bilbao Birmingham Bratislava Bogotá Brisbane Bristol Brussels Bucharest Budapest Buenos Aires Canberra Cape Town Caracas Delhi Dubai Dublin Frankfurt Glasgow Helsinki Ho Chi Minh City Hong Kong Istanbul Jakarta Johannesburg Kiev Kuala Lumpur Lille Lima Lisbon London Madrid Manchester Melbourne Milan Moscow Mumbai New Delhi Oslo Paris Perth Prague Pretoria Rome Sandown Santiago São Paulo Seoul Shanghai Shenzhen Singapore Stockholm Strasbourg Sydney Tel Aviv Tokyo Vienna Vilnius Warsaw Wellington Zeist Zurich Confidential and Proprietary 4 haygroup.com

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