Dental Clinical Audit 6(b). Orthodontic Patient Satisfaction Audit

Size: px
Start display at page:

Download "Dental Clinical Audit 6(b). Orthodontic Patient Satisfaction Audit"

Transcription

1 SOUTH WEST CLINICAL AUDIT AND PEER REVIEW ASSESSMENT PANEL Dental Clinical Audit 6(b). Orthodontic Patient Satisfaction Audit CAP ref: Audit start date: Completion date: Panel member contact: Stuart Chadwick - Dental Clinical Audit report (tick) check list All sections need to be completed and included when returning your report: 1. Completed Data capture sheet with percentages (pages 10) 2. Completed information on audit findings (page 11) 3. NHS England Area Team Mandatory page: Aims & Objectives 3.1 NHS England Area Team Mandatory page: Action Plan 3.2 NHS England Area Team Mandatory page: Feedback section (how useful you found the audit) 4. Declaration Tick confirmation box and Date Please note when returning your audit do not include any Dentist, Practice or Patient demographic details Structured Dental Clinical Audit 6(b). Orthodontic Patient Satisfaction Prepared by: South West Clinical Audit & Peer Review Assessment Panel, South West Commissioning Support (SWCS), Mallard Court, Express Park, Bristol Road, Bridgwater, Somerset TA6 4RN 1

2 South West Clinical Audit and Peer Review Assessment Panel 6(b). Orthodontic Patient Satisfaction Audit Clinical Audit of Orthodontic Patients' Perception of Quality of Care Aims and Objectives Patient satisfaction surveys are an important component in monitoring your practice's quality of care in relation to costs and services. By understanding and identifying the principle drivers to patient satisfaction (and dissatisfaction), a dental practice can develop improvement programmes in relation to patient expectations and improve the level of care. So the aims are: To monitor your practice's quality of care in relation to:- 1. Patient perceived visit to practice 2. Patient perception of treatment 3. Patient perception of information To identify the principle drivers to patient satisfaction (and dissatisfaction). And the objective is: To enable the practice to develop programmes to improve the level of care. Patients appreciate being involved and like to think that their voice is being listened to. Method A questionnaire (pages 3 to 9 of the structured audit) is to be filled out by 100 randomly selected patients (or over a 6 week period if difficult to get 100 patients) following their visit. So that the patients have confidence in their anonymity, they should be supplied with an envelope for their questionnaire. This audit is not designed as a test which has to be passed but as a tool to help identify areas of practice that can be improved. After receiving the completed questionnaires we suggest that you compile a data sheet (an example is attached) so that the results can be easily interpreted. A report page has been supplied to give a comment on each question. A practice meeting is probably the best way to involve all the staff in deciding whether and what changes should be made. Following the patient survey and analysis write a brief report on the response to each question and describe changes, if any, that your practice made as a consequence of this survey. Send your report including the completed NHS England Area Team mandatory page to the Panel within 3 months of the start date. If more than one dentist in the same practice completes the same audit, each dentist must complete their individual audit, data and feedback sheets. Sources: BDA Website, Clinical Governance in General Dental Practice by R.Rattan, R. Chambers and G. Wakeley. 2

3 Patient Satisfaction Audit Dear Patient, This is a short questionnaire about your orthodontic treatment. We will ask questions about your time within the surgery, your actual treatment and also access to appointment clinics. All responses are confidential. Responses will be used to improve the quality of care to our patients. On completion of the form, please place it into the envelope provided. Many thanks for your help. This audit is a modification of the British Orthodontic Societies national audit 3

4 A: First we would like to find out about you. A1) How old are you? Years A2) Are you male or female? Male Female B: We would like to ask about your brace. B1) What sort of brace have you got on your top teeth? A removable brace (can take in and out) A glued-on brace ("train- tracks") Headgear (a head brace) I do not have a brace on my top teeth Please tick one or more boxes B2) What sort of brace have you got on your bottom teeth? A removable brace (can take in and out) A glued-on brace ("train- tracks") I do not have a brace on my bottom teeth Please tick one or more boxes B3) When did you first start wearing the brace you have now? Less than 6 months ago Between 6 and 12 months ago Between 12 and 18 months ago More than 18 months ago 4

5 C: Visiting the Orthodontist In this section we are asking questions about your visits to the orthodontic clinic. C1) How easy is it to book a convenient appointment to see your orthodontist? Very Easy Easy OK Difficult Very Difficult C2) Is the receptionist (the person who greets you at the front desk) friendly to you? Always Most of the time Sometimes Hardly ever Never C3) What do you like about the waiting room? Please write your answer in this box C4) What could be better about the waiting room? Please write your answer in this box C5) The length of time you generally have to wait in the waiting room before your appointment is Too long About right Too short 5

6 C6) I usually come to the orthodontist By myself With my parents or guardians With someone else Who? C7a) Does your parent, guardian or friend come into the surgery with you? Yes, on every appointment Just for the first appointment When the orthodontist wants to talk to them Never No one comes with me C7b) If your parent, guardian or friend comes into the surgery with you how do you feel about this? I like it I do not mind I do not like it C8) How do you usually feel when you are sitting in the orthodontist s chair? I like it It is okay I feel embarrassed I do not like it 6

7 D: Having treatment D1) The orthodontist is friendly. Always Most of the time Sometimes Hardly ever Never D2) The nurse is friendly. Always Most of the time Sometimes Hardly ever Never D3) The orthodontist answers my questions. Always Most of the time Sometimes Hardly ever Never D4) I understand the answers given by the orthodontist. Always Most of the time Sometimes Hardly ever Never D5) The orthodontist explains any treatment before he or she begins. Always Most of the time Sometimes Hardly ever Never 7

8 E: Information about your treatment E1) Before my treatment started I was told about: The type of brace I would need How long my treatment would take Wearing retainers Keeping my brace clean Foods and drinks to avoid I did not get any information I can not remember Please tick one or more boxes E2) How was this information given to you? I was given a leaflet I watched a video My orthodontist talked to me Someone else at the clinic talked to me My orthodontist showed me photographs Someone else at the clinic showed me photos I was shown models demonstrating appliances I did not get any information I can not remember Please tick one or more boxes E3) Did you understand the information given about braces? All of it Most of it Some of it Hardly any of it None of it E4) Where did you learn the most about wearing braces? From my orthodontist From leaflets From videos From friends 8

9 From family From the internet E5) Does your orthodontist ask you about what you are eating and drinking? Yes, every visit Yes, most visits Sometimes Never Do not know E6) Does your orthodontist talk to you about your tooth brushing? Yes, every visit Yes, most visits Sometimes Never Do not know E7) Does your orthodontist ask you how you are getting on with your brace? Yes, every visit Yes, most visits Sometimes Never Do not know E8) Do you follow the instructions you were given about your brace? Yes, all of it Most of it Some of it Occasionally No, never 9

10 6(b) Orthodontic Patient Satisfaction completed Patient Questionnaire Data Capture Sheet A1 <9 % 9-14 % % >18 % CAP Ref: A2 Male % Female % % B1 Removable % Fixed % Headgear % No Brace % B2 Removable % Fixed % No Brace % B3 <6 Months % 6-12 Months % Months % >18 Months % C1 Very Easy % Easy % OK % Difficult % Very Difficult % C2 Always % Most Time % Some Times C3 Waiting Room Likes % Hardly Ever % Never % C4 Improve Waiting Room C5 Too Long % About Right % Too Short % C6 Myself % Parent % Someone % /Guardian Else C7 Yes % 1 st % Orthodontist % Never % No one % a Appointment Talk C7 Like It % Don t Mind % Do Not Like It % b C8 Like It % OK % Embarrassed % Do Not Like % % it D1 Always % Most of the % Sometimes % Hardly Ever % Never % Time D2 Always % Most of the % Sometimes % Hardly Ever % Never % Time D3 Always % Most of the % Sometimes % Hardly Ever % Never % Time D4 Always % Most of the % Sometimes % Hardly Ever % Never % Time D5 Always % Most of the % Sometimes % Hardly Ever % Never % Time E1 Type of Brace % Treatment length % Retainers % Foods to Avoid % No Information % Can Not Remember E2 Leaflets % Videos % Orthodontist % DCP Told % Orthodontist % DCP Told Me Me Photos Photos E3 All % Most % Some % Hardly Any % None % % % Demonstration Models % No Information % Can Not Remember % E4 Orthodontist % Leaflets % Videos % Friends % Family % Internet % E5 Every Visit % Most Visits % Sometimes % Never % Do Not Know % E6 Every Visit % Most Visits % Sometimes % Never % Do Not Know % E7 Every Visit % Most Visits % Sometimes % Never % Do Not Know % E8 Yes % Most % Some % Occasionall y % No % 10

11 6(b) Orthodontic Patient Satisfaction CAP Ref: Audit findings- Discuss the audit findings of each response from the Patient s Questionnaires with your colleagues and team members and decide on any necessary actions. Report Page Questions: A1 A2 B1 B2 B3 C1 C2 C3 C4 C5 C6 C7a C7b C8 D1 D2 D3 D4 D5 E1 E2 E3 E4 E5 E6 E7 E8 11

12 NHS ENGLAND AREA TEAM MANDATORY PAGE CAP Ref: South West Clinical Audit and Peer Review Assessment Panel 6(b). Orthodontic Patient Satisfaction Audit Please complete this mandatory page as part of you Clinical Audit Activity, which will be sent anonymously to your NHS England Area Team. Clinical Audit of Patient Satisfaction Audit feedback: Were the following AIMS & OBJECTIVES ACHIEVED Yes No Were the AIMS met? They were: To monitor your practice's quality of care in relation to:- 1. Patient perceived visit to practice 2. Patient perception of treatment 3. Patient perception of information To identify the principle drivers to patient satisfaction (and dissatisfaction). Was the objective met? It was: To enable the practice to develop programmes to improve the level of care. Action Plan to include changes implemented as a result of your Clinical Audit: How useful did you find this Dental Clinical Audit? Please circle one of the following: No use Useful Very Useful Any comments on this Structured Dental Clinical Audit especially if you ticked no use: For Panel use only: Approved Not Approved 12

13 South West Clinical Audit and Peer Review Assessment Panel CAP Ref: 6(b). Orthodontic Patient Satisfaction Audit The results of your audit will be recorded by the Panel who will feedback the overall findings for the area to yourself and the NHS England Area Team in an anonymous form. This will enable the NHS England Area Team to identify any areas that need support and enable you to compare your results with those of your local colleagues. Please return all the information in your report as detailed below within three months of the start date (If you would like longer than 3 months to complete your audit please contact Jackie). Dental Clinical Audit report check list All sections need to be completed and included when returning your report: 1. Completed Data capture sheet with percentages (Page 10) 2. Completed information on audit findings (Page 11) 3. NHS England Area Team Mandatory page: Aims & Objectives 3.1 NHS England Area Team Mandatory page: Action Plan 3.2 NHS England Area Team Mandatory page: Feedback section (how useful you found the audit) 4. Declaration Tick confirmation box and Date Please note: a copy of your completed Dental Clinical Audit should be retained by the practice as part of your practice clinical governance portfolio. Your NHS England Area Team may wish to examine your audit during any Clinical Governance practice inspections that may take place. I confirm that I have completed the enclosed Dental Clinical Audit activity Date: Please your completed Dental Clinical Audit to Jackie Derrick at: *Permission to reproduce any of the South West Clinical Audit & Peer Review Assessment Panel Structured Dental Clinical Audits will need to be obtained from the Panel. 13

Dental Clinical Audit 6. Patient Satisfaction Audit (only one dentist per practice to complete this audit per year)

Dental Clinical Audit 6. Patient Satisfaction Audit (only one dentist per practice to complete this audit per year) SOUTH WEST CLINICAL AUDIT AND PEER REVIEW ASSESSMENT PANEL Dental Clinical Audit (only one dentist per practice to complete this audit per year) CAP ref: Audit start date: Completion date: Panel member

More information

6. Patient Satisfaction Audit

6. Patient Satisfaction Audit LAP ref: SOMERSET SOUTH & WEST LOCAL ASSESSMENT PANEL Dental Clinical Audit Name: (Dr/Mr/Mrs/Ms/Miss) Surgery Address: Postcode: Telephone number: Out of hours telephone number: Email address: PCT area/s:

More information

NHS SOUTH WORCESTERSHIRE CCG Latest survey results

NHS SOUTH WORCESTERSHIRE CCG Latest survey results NHS SOUTH WORCESTERSHIRE Latest survey results January 2016 publication Version 1 Internal Use Only 1 Overall experience of GP surgeries 2 Overall experience how the s practices compare Overall, how would

More information

ORTHODONTIC DEPARTMENT. Your First Visit. Orthodontic Department Dorset County Hospital Williams Avenue Dorchester Dorset DT1 2JY

ORTHODONTIC DEPARTMENT. Your First Visit. Orthodontic Department Dorset County Hospital Williams Avenue Dorchester Dorset DT1 2JY ORTHODONTIC DEPARTMENT Your First Visit Orthodontic Department Dorset County Hospital Williams Avenue Dorchester Dorset DT1 2JY Opening Times: Monday Friday 8.30am 5.00pm Tel: 01305 255174 http://www.dchft.nhs.uk/patients/departments-g-o/

More information

Patient satisfaction survey

Patient satisfaction survey Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is

More information

Principles of dental team working

Principles of dental team working www.gdc-uk.org Principles of dental team working General Dental Council Standards Guidance We aim to protect patients promote confidence in dental professionals be at the forefront of healthcare regulation

More information

Perceptions and Impact of Oral Conditions on Children and Families. Dr Georgios Tsakos University College London

Perceptions and Impact of Oral Conditions on Children and Families. Dr Georgios Tsakos University College London Perceptions and Impact of Oral Conditions on Children and Families Dr Georgios Tsakos University College London Outline Perceptions of dental health and appearance Self rated dental and general health

More information

Patient Survey. If you have any queries about the questionnaire, please call the FREEPHONE helpline number on

Patient Survey. If you have any queries about the questionnaire, please call the FREEPHONE helpline number on Patient Survey This questionnaire is about your care and treatment for cancer. Its purpose is to provide information which can help the NHS monitor and improve the quality of health services for future

More information

Health and Care Experience Survey 2013/14 Results for Arran Medical Group- Arran

Health and Care Experience Survey 2013/14 Results for Arran Medical Group- Arran Results for Arran Medical Group The Medical Centre Lamlash Isle of Arran KA27 8NS This report gives a summary of the results of the for. The survey was sent to 329 people registered with the practice.

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

3. My teeth and gums

3. My teeth and gums 3. My teeth and gums You need a dental check up every year. This checklist can be downloaded from www.sunderlandactionforhealth.co.uk. It is free to use for personal use and with people you support. You

More information

START AUDIO. You re listening to an audio module from BMJ Learning.

START AUDIO. You re listening to an audio module from BMJ Learning. File: Revalidation 2 primary care FINAL.mp3 Duration: 0:24:15 Date: 24/12/2012 Typist: AC6 START AUDIO Male: You re listening to an audio module from BMJ Learning. Hello, I m Dr. Charles Hall, a clinical

More information

Poole hospital Urgent Care Service. A young perspective By Chloe Lovell and Demi Watts

Poole hospital Urgent Care Service. A young perspective By Chloe Lovell and Demi Watts Poole hospital Urgent Care Service A young perspective By Chloe Lovell and Demi Watts Methodology Our job as young inspectors, based in Dorchester, is to inspect the local services in Dorset for the young

More information

Patient Satisfaction Survey Report 2014

Patient Satisfaction Survey Report 2014 Patient Satisfaction Survey Report 2014 The survey ran for 6 weeks from 20 th December 2013 to 31 st January 2014. 11 GPs and 4 nurses were asked to give out survey sheets to patients. Survey sheets were

More information

Patient safety and quality assurance

Patient safety and quality assurance 8 Patient safety and quality assurance All members of the dental team have an ethical duty to put patient safety first. Quality assurance systems enable dental practices to monitor their services, ensuring

More information

Patient participation - Preparing an action plan for 2015-16

Patient participation - Preparing an action plan for 2015-16 1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large

More information

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA 62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has

More information

King s Health Partners (KHP) Orthodontic Therapy Training Programme

King s Health Partners (KHP) Orthodontic Therapy Training Programme King s Health Partners (KHP) Orthodontic Therapy Training Programme Trainer Specification & Approval Form Terms & Conditions 2016/2017 1 P a g e Trainer Specification To be eligible to join the course,

More information

Complaint and Concern handling and learning

Complaint and Concern handling and learning TAUNTON & SOMERSET NHS FOUNDATION TRUST Complaint and Concern handling and learning Report to: Trust Board on 25 September 2013 Purpose of the Report: (Please type in Bold) This report sets out how the

More information

Smile. Your dental team have check ups too

Smile. Your dental team have check ups too Smile Your dental team have check ups too Whether you re visiting for a routine check up, a quick clean or for more involved treatment, the dental professional treating you (and their services) must meet

More information

Subject Access Request Form Data Protection Act 1998 Application for Access to Personal Information. December 2013

Subject Access Request Form Data Protection Act 1998 Application for Access to Personal Information. December 2013 Subject Access Request Form Data Protection Act 1998 Application for Access to Personal Information December 2013 CONTACTS Please return this completed form to: Information Governance Digital Services

More information

Listening skills audit

Listening skills audit Listening skills audit There are 30 statements to consider. Decide how much you agree or disagree with each statement, and circle the appropriate number. Once you re finished, count up your score and see

More information

Patient/Carer Satisfaction Survey - ADHD Service

Patient/Carer Satisfaction Survey - ADHD Service Patient/Carer Satisfaction Survey - ADHD Service Section 1 - Hospital Clinic Visits 1. During your consultations at the Clinics: a) Do you have sufficient opportunity to ask any questions? NO b) Do you

More information

CAHPS Survey for ACOs Participating in Medicare Initiatives 2014 Medicare Provider Satisfaction Survey

CAHPS Survey for ACOs Participating in Medicare Initiatives 2014 Medicare Provider Satisfaction Survey CAHPS Survey for ACOs Participating in Medicare Initiatives 2014 Medicare Provider Satisfaction Survey Survey Instructions This survey asks about you and the health care you received in the last six months.

More information

My health action plan

My health action plan My health action plan Contents What is a health action plan? 3 Section 1 Personal information 7 Section 2 People who help me 13 Section 3 Communication 17 Section 4 Medicine 23 Section 5 My general health

More information

Patient Participation Group Report 2014/15 Station House Surgery, Kendal

Patient Participation Group Report 2014/15 Station House Surgery, Kendal Patient Participation Group Report 2014/15 Station House Surgery, Kendal 1. BACKGROUND The Patient Participation Group (PPG) has just completed a third successful year. Thank you to all those who continue

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 -

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 - THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014 The Tudor Surgery PRG Report 2013/14-1 - CONTENTS Background 3 Areas of priority for 2013/14 4 2013/14 - Patient survey process 4 2013/14

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15 http://www.sillothgroupmedicalpractice.nhs.uk Please follow the link above to access the results of our patient survey for 2014-2015 We

More information

THE STATISTICS DEPARTMENT ANGUILLA

THE STATISTICS DEPARTMENT ANGUILLA THE STATISTICS DEPARTMENT ANGUILLA Dental Patient Satisfaction Survey Analytical Report Preface The Dental Patients Satisfaction Survey (DPSS) August to October 2005 was the final of two rounds of this

More information

Healthwatch Cambridgeshire

Healthwatch Cambridgeshire My Own Mind Healthwatch Cambridgeshire Our role is to make sure local people have a say when important decisions are made about their health and social care services. We find out about people s experiences

More information

Birmingham Community Healthcare NHS Trust

Birmingham Community Healthcare NHS Trust Birmingham Community Healthcare NHS Trust A report about what we are doing to make healthcare in Birmingham as good as it can be Easy read Birmingham Community Healthcare NHS Trust We run lots of healthcare

More information

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.

More information

Scoring Instructions for the Lung Information Needs Questionnaire (LINQ)

Scoring Instructions for the Lung Information Needs Questionnaire (LINQ) Scoring Instructions for the (LINQ) The questionnaire measures the extent to which the patient needs more information, as perceived by the patient and clinician. It is scored to produce an overall score

More information

Putnoe Medical Centre Patient Survey Report and Action Plan

Putnoe Medical Centre Patient Survey Report and Action Plan Putnoe Medical Centre Patient Survey Report and Action Plan 2013/2014 This report summarises the Results and Action Plan for this year s Patient Satisfaction Survey. Patient Representation Group The Patient

More information

What are the Top 5 Areas of a Dental Practice Most Important to Patients?

What are the Top 5 Areas of a Dental Practice Most Important to Patients? Survey What are the Top 5 Areas of a Dental Practice Most Important to Patients? The Dawson Academy: Logo & Tagline Sheet 2008 The Dawson Academy 2 0 1 0 T h e D aw s o n A c a d e m y. A l l r i g h t

More information

Patient Satisfaction Evaluation Nurse Specialist Team

Patient Satisfaction Evaluation Nurse Specialist Team Patient Satisfaction Evaluation Nurse Specialist Team October 2011 Kay Greene, Nurse Specialist Team Manager Sarah Riches, Nursing Director Carol Rodgers, Quality and Audit Manager SGH / 212 / 2011 Final

More information

Commonwealth of Kentucky Department for Medicaid Services Division of Program Quality & Outcomes. Access and Availability Dental Survey

Commonwealth of Kentucky Department for Medicaid Services Division of Program Quality & Outcomes. Access and Availability Dental Survey Commonwealth of Kentucky Department for Medicaid Services Division of Program Quality & Outcomes Access and Availability Dental Survey Final Report February 2016 TABLE OF CONTENTS EXECUTIVE SUMMARY...

More information

How to complain about a doctor. England

How to complain about a doctor. England How to complain about a doctor England This booklet is for patients in England. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also produced

More information

Birmingham GP SURVEY REPORT. Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN

Birmingham GP SURVEY REPORT. Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN Birmingham GP SURVEY REPORT Griffins Brook Medical Centre 119 Griffins Brook Lane, Birmingham B30 1QN Contents 1 2 3 4 5 6 7 Foreward & Background The Process Griffins Brook Medical Centre Patients Survey

More information

DENTAL ESTHETICS. & ITS IMPACT ON PSYCHO-SOCIAL WELLBEING & SELF CONFIDENCE.

DENTAL ESTHETICS. & ITS IMPACT ON PSYCHO-SOCIAL WELLBEING & SELF CONFIDENCE. DENTAL ESTHETICS. & ITS IMPACT ON PSYCHO-SOCIAL WELLBEING & SELF CONFIDENCE. INTRODUCTION PROBLEM STATEMENT If one is embarrassed about his teeth, they are less likely to smile. Even if you are simply

More information

NAZARETH LODGE QUALITY ASSURANCE SURVEY FOR Residents Family and Friends/Advocates Volunteer Visitors General Practitioners District Nurses

NAZARETH LODGE QUALITY ASSURANCE SURVEY FOR Residents Family and Friends/Advocates Volunteer Visitors General Practitioners District Nurses NAZARETH LODGE QUALITY ASSURANCE SURVEY FOR 2014 Residents Family and Friends/Advocates Volunteer Visitors General Practitioners District Nurses Resident s Quality Assurance Survey 2014 A total of 22 questionnaires

More information

You can check one of the following sections to find the information you need:

You can check one of the following sections to find the information you need: Lutterworth Dental Practice 29 George Street Lutterworth Leicestershire LE17 4EQ Tel: 01455 554291 Email: lutterworthdental@gmail.com A guide to our dental services for new and existing patients Welcome

More information

How to complain about a doctor

How to complain about a doctor How to complain about a doctor England This booklet is for patients in England. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also produced

More information

Your chance to influence change. Review of School Nursing Services. Secondary Schools and Colleges - Parent and Carer Feedback

Your chance to influence change. Review of School Nursing Services. Secondary Schools and Colleges - Parent and Carer Feedback Review of School Nursing Services Secondary Schools and Colleges - Parent and Carer Feedback Mon 2 September 2013 Fri 30 November 2013 Your chance to influence change Health and Wellbeing Big plans for

More information

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good.

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good. The Manor Surgery Patient Satisfaction Survey 2013-2014 There were 372 respondents to the Patient Survey questionnaire. The gender of the respondents to the questionnaire was 64.25% female and 35.75% male.

More information

Kingsway Medical Centre 2014/15 Practice Survey

Kingsway Medical Centre 2014/15 Practice Survey Kingsway Medical Centre 214/15 Practice Survey Members of the surgery Patient Participation Group (PPG) were approached for feedback on the most important issues to base the practice survey on. They replied

More information

Outpatient Survey 2011

Outpatient Survey 2011 THE ROYAL BOURNEMOUTH AND CHRISTCHURCH HOSPITALS NHS FOUNDATION TRUST FINAL REPORT NOVEMBER 0 Copyright 0 Picker Institute Europe. All rights reserved. Trust ID: RDZ UKOUT0/09 Contacting Picker Institute

More information

Patient Satisfaction Survey

Patient Satisfaction Survey Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory

More information

Patient Information Whose information is it anyway? Your health records

Patient Information Whose information is it anyway? Your health records Patient Information Whose information is it anyway? Your health records Derriford Hospital Derriford Road Plymouth PL6 8DH Tel: 0845 155 8155 www.plymouthhospitals.nhs.uk Your health record We ask you

More information

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ Surname: First Name: Date of Birth: NHS Number: / / Mobile Telephone No: Male / Female If you wish to sign up for Vision On-Line services

More information

Complaints Policy. Complaints Policy. Page 1

Complaints Policy. Complaints Policy. Page 1 Complaints Policy Page 1 Complaints Policy Policy ref no: CCG 006/14 Author (inc job Kat Tucker Complaints & FOI Manager title) Date Approved 25 November 2014 Approved by CCG Governing Body Date of next

More information

Patient survey report 2008. Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust

Patient survey report 2008. Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust Patient survey report 2008 Category C Ambulance Service User Survey 2008 The national Category C Ambulance Service User Survey 2008 was designed, developed and co-ordinated by the Acute Surveys Co-ordination

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

HEALTH RISK ASSESSMENT (HRS) QUESTIONNAIRE

HEALTH RISK ASSESSMENT (HRS) QUESTIONNAIRE HEALTH RISK ASSESSMENT (HRS) QUESTIONNAIRE The Health Risk Assessment (HRA) questionnaire provides participants with an evaluation of their current health and quality of life. The assessment promotes health

More information

What standards you have a right to expect from the regulation of your dentist

What standards you have a right to expect from the regulation of your dentist What standards you have a right to expect from the regulation of your dentist 1 About this booklet This guide is for you if you receive treatment or care from a dental practice in England. It helps you

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Richford Gate Medical Practice Practice Code: E85016 [Name] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

NHS Complaints - What to do if you are not happy with your care

NHS Complaints - What to do if you are not happy with your care NHS Complaints - What to do if you are not happy with your care This leaflet tells you about what to do if you or someone you know is not happy with the care you got from the NHS. This is called making

More information

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 PATIENT SATISFACTION SURVEY 2011 Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 We appreciate your time in commenting

More information

Participant Information Leaflet (Healthy / Control Volunteers)

Participant Information Leaflet (Healthy / Control Volunteers) Tuberculosis Risk Factors Study Participant Information Leaflet (Healthy / Control Volunteers) Introduction Please read this information leaflet about the study before you decide whether or not to take

More information

WESTERN ROAD SURGERY PATIENT NEWSLETTER JULY 2008

WESTERN ROAD SURGERY PATIENT NEWSLETTER JULY 2008 WESTERN ROAD SURGERY PATIENT NEWSLETTER JULY 2008 We are finally starting to see some sunshine and hopefully we will all benefit from the warmer weather. I would like to take this opportunity to remind

More information

JOB SEEKER TIP SHEETS

JOB SEEKER TIP SHEETS JOB SEEKER TIP SHEETS Tip sheet 1: Accessing the hidden job market Did you know that 80% of job vacancies are never advertised? These jobs are filled by word of mouth, or by resumes on file from people

More information

Shaftesbury Medical Centre

Shaftesbury Medical Centre Shaftesbury Medical Centre Minutes from Patient Group Meeting on Wednesday 26 th February at 5:30 pm Present: Practice Staff: Dr Musa (Chair), Alpna Chavda Patient Representatives: Suresh Patel (SP), Phil

More information

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust East of England Ambulance Service NHS Trust Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust Author: Laura Mann, Patient Experience Analyst Data Period: 23 rd to

More information

THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL CULLODEN SURGERY. Drs Urquhart & Alexander

THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL CULLODEN SURGERY. Drs Urquhart & Alexander THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL 1. Practice Complaints Administrator is Mrs Charlotte Leggatt, Practice Manager. If she is not present one of the doctors will deputise. The complaints administrator

More information

NHS Family doctor services registration GMS1

NHS Family doctor services registration GMS1 NHS Family doctor services registration GMS1 Patient s details Please complete in BLOCK CAPITALS and tick as Appropriate Mr Mrs Miss Ms Surname Date of birth d d m m y y First names NHS No. Male Female

More information

3. My teeth and gums

3. My teeth and gums 3. My teeth and gums You need a dental check up every year. This checklist can be downloaded from www.surreyhealthaction.org. It is free to use for personal use and with people you support. lease do not

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

How do I give feedback or make a complaint about an NHS service?

How do I give feedback or make a complaint about an NHS service? How do I give feedback or make a complaint about an NHS service? I m not happy about something I d just like to say How do I? Most NHS care and treatment goes well but sometimes things can go wrong. If

More information

What it takes to be an Dental Educational Supervisor now and going forward

What it takes to be an Dental Educational Supervisor now and going forward What it takes to be an Dental Educational Supervisor now and going forward December 2015 1 Developing people for health and healthcare www.nwpgmd.nhs.uk/dentistry What it takes to be an Educational Supervisor

More information

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013 Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available

More information

Continuing Professional Development

Continuing Professional Development www.gdc-uk.org Continuing Professional Development for dental professionals 2 CPD for dental professionals is defined as: lectures, seminars, courses, individual study and other activities, that can be

More information

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services.

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services. Barts Health NHS Trust Mile End Hospital Quality report Bancroft Road London E1 4DG Telephone: 020 8880 6493 www.bartshealth.nhs.uk Date of inspection visit: 7 November 2013 Date of publication: January

More information

Pharmacy Services in the London Borough of Bromley

Pharmacy Services in the London Borough of Bromley g Ph ar c a m n t i he L o n s e c i v r e d ys on Bo ro u Pharmacy Services in the London Borough of Bromley Bromley and Lewisham f o h y e l m o r B Healthwatch Bromley and Lewisham Community House,

More information

!"#$%&'(&)*+"#+,#)-.#/").0"#1.&0# &)#)-.#23-++'#+,#4(05*"67# 8*9:*,.0;#&"9#<.&')-#2;5).=5!

!#$%&'(&)*+#+,#)-.#/).0#1.&0# &)#)-.#23-++'#+,#4(05*67# 8*9:*,.0;#&9#<.&')-#2;5).=5! !"#$%&'(&)*+"#+,#)-.#/").0"#1.&0# &)#)-.#23-++'#+,#4(05*"67# 8*9:*,.0;#&"9#

More information

Beautiful smile creation

Beautiful smile creation Beautiful smile creation Welcome The London Lingual Orthodontic Clinic was the first clinic in the UK to specialise in lingual orthodontics. Our expertise is second-to-none and we guarantee that any treatment

More information

Date issued. Case number

Date issued. Case number C2 Application For permission to start proceedings For an order or directions in existing proceedings To be joined as, or cease to be, a party in existing family proceedings under the Children Act 1989

More information

A Guide to Mystery Shopping

A Guide to Mystery Shopping A Guide to Mystery Shopping This document will give you an introduction to Mystery Shopping and the role of the Mystery Shopper: What is Mystery Shopping? Mystery Shopping is a form of market research

More information

LOCAL PATIENT PARTICIPATION REPORT 2013-14. for ILKLEY & WHARFEDALE MEDICAL PRACTICE

LOCAL PATIENT PARTICIPATION REPORT 2013-14. for ILKLEY & WHARFEDALE MEDICAL PRACTICE LOCAL PATIENT PARTICIPATION REPORT 2013-14 for ILKLEY & WHARFEDALE MEDICAL PRACTICE Version: 1 Produced by: Rachael Pengelly, Practice Manager Date: March 2014 1. Introduction The Patient Participation

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

(501) Cardiac Rehabilitation Patient Survey 2011

(501) Cardiac Rehabilitation Patient Survey 2011 3la (501) Cardiac Rehabilitation Patient Survey 2011 Project team Name of project lead Other staff members involved Antoinette Brennan, Cardiac Rehabilitation Nurse Austin Lumley,Lynn Anderson, Clinical

More information

Carers Survey. A report on Carers Views on the support and services that they and the person they care for have received. December February 2012

Carers Survey. A report on Carers Views on the support and services that they and the person they care for have received. December February 2012 Carers Survey December 2011 -February 2012 A report on Carers Views on the support and services that they and the person they care for have received. CARERS SURVEY Executive Summary: The survey included

More information

CAHPS PQRS SURVEY 0938-1222

CAHPS PQRS SURVEY 0938-1222 CAHPS PQRS SURVEY According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control

More information

Smile Checking the team at your dentist

Smile Checking the team at your dentist Smile Checking the team at your dentist EasyRead version of Smile Your dental team have check ups too. Who we are We are the General Dental Council. All of the work the dental team does has to meet our

More information

UNIVERSITY OF WASHINGTON SCHOOL OF DENTISTRY

UNIVERSITY OF WASHINGTON SCHOOL OF DENTISTRY UNIVERSITY OF WASHINGTON SCHOOL OF DENTISTRY Subject: Quality Assurance Policy Number: Effective Date: November 1993 Revision Dates: April 2002 PURPOSE To develop a systematic and continuous protocol for

More information

Report on. Tudor House Surgery & Rectory Road Surgery now known as

Report on. Tudor House Surgery & Rectory Road Surgery now known as Report on Tudor House Surgery & Rectory Road Surgery now known as July 2014 1 Introduction Healthwatch Wokingham Borough is one of 152 local Healthwatch organisations that were established throughout England

More information

Patient Satisfaction Survey Results Report 2013/2014

Patient Satisfaction Survey Results Report 2013/2014 Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting

More information

Video Walk in Clinic. Lesson Plan. and. Teacher's Notes

Video Walk in Clinic. Lesson Plan. and. Teacher's Notes Accessing Community Health Services Video Walk in Clinic ELSA Level 2 Teaching resource Lesson Plan and Teacher's Notes Content Objectives: Learners will learn about: - when to go to the clinic and when

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Walderslade Surgery Practice Code: C85008 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

your information How we deal with your personal information

your information How we deal with your personal information your information How we deal with your personal information introduction We know your information is important to you. So we feel that we should tell you what we do with your information and what it means

More information

The Team Approach to Handling Complaints

The Team Approach to Handling Complaints The Team Approach to Handling Complaints Aim: To provide an understanding of using a team approach to reduce the risk of complaints and to manage complaints should they arise. Learning outcomes: On completion

More information

Mentor & Mentee Program Forms

Mentor & Mentee Program Forms www.artsandcultureeugene.org Mentor & Mentee Program Forms Information and Forms This packet provides information and forms for participants of the OSLP Arts & Culture Mentorship Program. It is important

More information

Litchfield Family Practice Center FAQ s

Litchfield Family Practice Center FAQ s Litchfield Family Practice Center FAQ s 1. How long will it take to see my doctor? Each provider has their own staff that manages appointments. Making appointments as far in advance as foreseeable is the

More information

How To: Set an Audit Sample & Plan Your Data Collection

How To: Set an Audit Sample & Plan Your Data Collection INTRODUCTION The aim of this How To guide is to provide advice on how to set your audit sample and how to design your data collection methodology and your data collection form. Aspects of this guide are

More information

Radiotherapy Out Patient Satisfaction Survey. April 2014

Radiotherapy Out Patient Satisfaction Survey. April 2014 Radiotherapy Out Patient Satisfaction Survey April 2014 Amanda Hewson Deputy QMR May 2014 1 Contents Scope and objective 3 Introduction 3 Method 3 Results 4 Discussion 17 Acknowledgements 18 2 Scope and

More information

Handsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES

Handsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES Handsworth Medical Practice Patient Participation Group Report 2013/14 Patient Participation DES Table of Contents How the patient groups were set up 3 Group diversity information on PPG and Virtual PRG

More information

Family doctor services registration

Family doctor services registration Family doctor services registration GMS1 Patient s details Mr Mrs Miss Ms Date of birth Surname First names Please complete in BLOCK CAPITALS and tick as appropriate NHS No. Male Female Home address Previous

More information

CAHPS Clinician & Group Surveys

CAHPS Clinician & Group Surveys CAHPS Clinician & Group Surveys Version: -Month Survey.0 Population: Child Language: English Response Scale: points tes References to this provider rather than this doctor: This survey uses this provider

More information