Cybersecurity A Clear and Present Danger

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1 Cybersecurity A Clear and Present Danger Thomas J. DeMayo, CISSP, CISA, CIPP, CEH, CHFI, MCSE Director IT Audit and Consulting Services TDeMayo@odpkf.com Objectives Gain an understanding of current cyber security vulnerabilities, such as Ransomware, Mobile Devices and Electronic Fund Transfer Fraud. Visualize the Dark Web through an exploration of what it is and how it supports the cyber underground Identify the Federal and state privacy laws that are applicable to their business Leverage the disclosed techniques to perform a true cybersecurity risk assessment Utilize the key control considerations discussed in strengthening their own cybersecurity defenses. Establish the framework for Business Continuity/Disaster Recovery/Incident Response Plan HFTP 2 1

2 The Many Faces of Cyber Fraud HFTP 3 Why Attack Hospitality? Why Not? Hospitality companies have: Bank accounts Employee payroll Employee personal information Customer personal information Perform EFT transactions Process credit card transactions 4 2

3 Cyber Fraud is Big Business Malware is specifically written to target your bank accounts and sensitive information ZeuS SpyEye Malware is for sale on the web Crime gangs are hiring rogue programmers to create new and modify existing malware to evade detection from anti virus software 5 Cyber Fraud is Big Business The cyber underground has developed a business model of providing turnkey cyber crime solutions hosted by criminal organizations Malware as a Service ( MaaS ) Fraud as a Service ( FaaS ) Attacks as a Service ( AaaS ) HFTP 6 3

4 Cyber Fraud is Big Business Electronic Fund Transfers EFT s Commercial and Consumer EFT s are protected differently under the law Consumers are protected by the Electronic Funds Transfer Act Consumers are allowed up to 60 Days to report fraudulent transactions Commercial EFT s are regulated by the Uniform Commercial Code Article 4A Businesses are allowed up to two days to report the fraudulent transaction depending if it was an ACH or Wire Transfer 7 Banking Malware In Action (Ex 1) Initial Balance $5,000 Wire $500 to Acct # Bank: ABC Wire $2,000 to Acct # Bank: XYZ Wired $500 to Acct # Bank: ABC Balance: $4,500 Wired $2,000 to Acct # Bank: XYZ Balance: $3,000 Final Balance $3,

5 Cyber Fraud is Big Business Standard Bank of America Login from a NON infected Machine 9 Cyber Fraud is Big Business Same page from an infected machine (Part 1) 10 5

6 Cyber Fraud is Big Business Page Scrolled Down on Infected Machine 11 Cyber Fraud is Big Business Img Source - Trusteer HFTP 12 6

7 Web Layers Img source: HFTP 13 Cyber Fraud is Big Business Img Source - Trusteer HFTP 14 7

8 Cyber Fraud is Big Business Img Source - Trusteer HFTP 15 Cyber Fraud is Big Business Img Source Krebs on security Img Source - Trusteer 16 8

9 Cyber Fraud is Big Business 17 Cyber Fraud is Big Business How do such services exist on the internet without being shutdown? The different cyber laws in force (or downright absent) in different countries and their light application in many states has sustained the growth of cyber crime worldwide HFTP 18 9

10 Cyber Extortion A Closer Look Cyber Extortion has been on the rise Companies are being held ransom at the risk of: Holding data hostage Data may be encrypted and made unusable, placing the company in limbo An EHR application can have all database contents encrypted HFTP 19 Cyber Extortion A Closer Look (con t) Companies are being held ransom at the risk of: Releasing protected or personal data Threats may be placed to expose employee SSNs or customer information on file Denial of service Systems could be brought to a crawl or taken offline. HFTP 20 10

11 Cyber Extortion A Closer Look (con t) Companies are being held ransom at the risk of: A ransomware variant placing child pornography on your system and threaten to alert the authorities HFTP 21 Cyber Extortion A Closer Look (con t) HFTP 22 11

12 Mobile Device Malware - Why Worry? Mobile Malware grew 614% from March 2012 to March 2013 HFTP 23 Mobile Device Malware - Why Worry? HFTP 24 12

13 Mobile Device Malware - Why Worry? What have the attacks accomplished? Text messages intercepted and forwarded - specifically when banks send text messages with one-time codes to log in Record phone calls - turn on microphone to record conversations Track GPS location remotely Send text messages to premium services increasing fees Destroy the phone or components (Camera, Messaging, etc.) HFTP 25 Mobile Device Malware - Why Worry? Source:Webroot HFTP 26 13

14 Business Continuity/Disaster Recovery/ Incident Response Look Familiar? 27 Business Continuity/Disaster Recovery/ Incident Response In a time of emergency, a Hospitality company must have a business continuity and disaster recovery plan ( BCP/DR ). The plan will be your script to recovery and assurance that your customer needs are met 28 14

15 Business Continuity/Disaster Recovery/ Incident Response Take a structured approach to the plans development. Identify all your business processes and prioritize them: Determine how much data loss is acceptable and how long these business processes can be down Identify the location of all sensitive information Identify the people, processes and technology that support the business processes TECHNOLOGY ALONE IS NOT THE SOLUTION Identify Interdependencies Create Calling Tree s Internal, client and regulatory. Define your recovery strategies 29 Business Continuity/Disaster Recovery/ Incident Response 30 15

16 PCI-DSS vs. State Laws 31 PCI-DSS vs. State Laws = State PCI Law = Breach Notification Laws 32 16

17 PCI-DSS vs. State Laws Approximately 47 states have enacted a statute requiring a company to notify state residents if the security of certain sensitive customer information is breached. This includes credit card information. Four states have codified PCI compliance into law (all or parts) Massachusetts, Nevada, Washington, Minnesota. Don t Ignore state breach notification laws. 33 PCI-DSS vs. State Laws In the event of a breach you have an obligation to also comply with: the state breach notification laws in which you operate; and in most cases, the state in which the affected guest resides

18 Don t Ignore Massachusetts Massachusetts has some of the strictest information privacy and security laws in the country. In addition, the law extends to all entities that own, license, or store personal information on any resident of the state regardless of the location of business operations 35 Don t Ignore Massachusetts Massachusetts Privacy Law Requirements Key points: Duty to develop and implement a comprehensive, written information security program applicable to any records containing the personal information of Massachusetts residents Security system requirements for computer and wireless networks Encryption of all transmitted records and files containing personal information that will travel across public networks, and encryption of all data containing personal information to be transmitted wirelessly 36 18

19 The Perfect Storm Source: Activenetworks.com 37 How Do We Protect the Organization? Strong IT Controls are CRITICAL!! Do not underestimate your cyber risk and exposure SIZE DOES NOT MATTER! Do not assume that information security is an IT issue alone IT Security is a business issue that requires the assistance of a technical solution 38 19

20 How Do We Protect the Organization? Strong IT Controls are CRITICAL!! Ensure you have a resource that can effectively communicate the identified risks in understandable and business related terms In order to manage risk, you need to first understand it Establish or verify you have a strong IT security governance program 39 How Do We Protect the Organization? Strong IT Controls are CRITICAL!! Vendor patches are up to date Antivirus is installed and active Password parameters are strong Network devices (switches and firewalls) are configured correctly Effective monitoring (operational and security) 40 20

21 How Do We Protect the Organization? Strong IT Controls are CRITICAL!! Well defined backup and disaster recovery strategy Perform due diligence on all third parties Vendor management and monitoring is critical Vendors are a means to delegate a task. Responsibility will always remain with the company and cannot be delegated 41 How Do We Protect the Organization? Strong IT Controls are CRITICAL!! Have independent IT security assessments. Internal IT sometimes has difficulty seeing the forest from the trees Security and Operations have different goals and skill sets IT is one of the highest risk areas in your Organization but also the least understood and controlled

22 How Do We Protect the Organization? Strong IT Controls are CRITICAL!! Provide routine security awareness training Your employees are your biggest security investment Good Security Standards follow the "90/10" Rule: 10% of security safeguards are technical 90% of security safeguards rely on the computer user (YOU!) to adhere to good computing practices Think of a lock on a door. The lock on the door is the 10%. Remembering to make sure the door is closed, the lock engaged, and keeping control of keys is the 90%. 10% security is worthless without YOU! 43 How Do We Protect the Organization? EFT Fraud Protections: Dedicate computers for online banking Segregate EFT functions between initiator and approver Establish ACH Debit Filters or Blocks Dedicate clearing accounts using just-in-time deposits Reconcile EFT Transactions daily Establish restrictive dollar transfer limits 44 22

23 How Do We Protect the Organization? EFT Fraud Protections: Use multifactor authentication Require additional out-of-band authorization or notifications of transfers (call back, text message, etc) 45 How Do You Protect Your Organization? Mobile Devices Protections: Have a documented and defined mobile device policy Require phones be password protected Enforce this via a system control and not the honor system 46 23

24 How Do You Protect Your Organization? Mobile Devices Protections: Ensure your organization has the ability to remotely wipe a device should it be lost or stolen Encrypt the local hard drive Prevent the download of third -party apps 47 How Do You Protect Your Organization? Mobile Devices Protections: Require that mobile devices be kept up to date with security patches Require that phones lock and require password re-entry after an idle period

25 Questions? 49 Contact Information Tom DeMayo, Director Mamaroneck Avenue Harrison, NY Fifth Avenue New York, NY Hudson Valley Avenue New Windsor, NY Essex Road Paramus, NJ Commerce Drive Cranford, NJ Great Meadow Rd Wethersfield, CT Summer Street, 5 th Floor East Stamford, CT Wisconsin Avenue, Suite 340 Bethesda, MD

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