Deutsche Bank Global Transaction Banking DIRECT SECURITIES SERVICES. Securities Services. Middle East North Africa

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1 Deutsche Bank Global Transaction Banking DIRECT SECURITIES SERVICES Securities Services Middle East North Africa

2 Finding the right custodian with a long-term commitment to supporting its clients business is critical for many institutions. Two essential requirements are strong and reliable support in each market and access to timely, relevant and accurate market information. Deutsche Bank, one of the world s largest banks, offers its clients access to a growing Direct Securities network which currently covers over 30 securities markets globally. We are dedicated to providing core custody and related services consistently in all markets to exceptional standards as part of our commitment to support our clients success. Comprehensive Securities Services Deutsche Bank has expanded its global footprint with a tailor-made custody offering for the MENA markets and now covers the three most important countries (five trading markets): the United Arab Emirates, Qatar and the Kingdom of Saudi Arabia. Deutsche Bank has been doing business in the region for over 100 years, and established a presence on the ground with the opening of its representative office in Cairo more than 30 years ago. Deutsche Bank was a founding member of the Dubai International Financial Centre (DIFC) and set up its regional head office there in With branches in the Kingdom of Saudi Arabia, Qatar and Abu Dhabi we provide a complete range of securities custody, fund administration, registrar and transfer agency services in both a Sharia a and conventional manner. These services are provided to domestic and foreign institutional investors, meeting the diverse needs of global custodians, international broker-dealers, corporates and investment funds. Deutsche Bank also has a representative office in Bahrain. A unique combination of local expertise backed by the resources of a leading global bank Our custody staff have extensive experience in the securities industry, an acute awareness of current market trends and a strong interest in the future development of their markets. Excellent relationships with regulators and active participation in market initiatives ensure we are at the forefront in implementing best practices and risk mitigation procedures. These links also provide effective channels for feedback and allow us to contribute to the shaping of new market policies, regulations and developments. With a combination of international best practices, efficiency, swift and seamless transaction settlement processes and accurate customer reporting we are well positioned to provide an expert, professional service to clients in the MENA markets. Deutsche Bank in MENA Long-term presence in MENA markets over 30 years Emerging markets flexibility with global best practices Understanding of investors requirements Local client account managers Access to global resources MENA working week Product coverage across all asset classes Growing market share Services provided in the Middle East and North Africa As an asset service provider we provide the following extensive range of products to clients in MENA. Safekeeping Securities in dematerialized form Registration Settlement and Clearing Services Turnaround/back-to-back trades Failed-trade management Netting of transactions Corporate Actions and Collection of Income Pre-advices, ex-date, record date, pay date notifications Proxy voting Client Reporting Settlement, failed-trade, transaction reports Newsflashes, market reports Web-based front-end system db direct Custody Agency Services (Selected Markets) Paying agent, fiscal agent Collateral agent

3 Cash Management Physical Document Custody Services Agency Securities Lending (where permitted) Depository borrowing and lending of client portfolios (international portfolios) Administrative functions on behalf of the client, acting as agent of the client Assets held with Deutsche Bank or other custodians Risk and collateral management Transparent client reporting Fee-sharing structure, fully aligning interests of client and agent Expert team with over 16 years of experience Sharia a Compliant Securities Custody Provision of all the above custody services for Sharia a compliant securities Registrar and Transfer Agency Services for Funds (Selected Markets) Investor application processing Investor communications and account statement Data entry, record management and instrument banking support Paying agency services for redemptions and dividends Sales commission processing Domestic Fund Services (Selected Markets) Fund set-up Conventional and Sharia a compliant solutions Complete fund administration solutions for DIFC domiciled/dfsa regulated funds and Investment products GCC onshore fund services capabilities Fund and portfolio administration Investment and investment exit services SAS 70 Certification Deutsche Bank s focus on superior client service has been rewarded with an array of industry awards, leading market share rankings and consistently high satisfaction ratings from clients Service and Support To ensure we provide effective and comprehensive service support, all our customers are assigned a dedicated client services manager based in the MENA region. Our client services team work very closely with our operations team to ensure consistency of service and fast turnaround times on all enquiries irrespective of client location. Deutsche Bank s client services team in MENA consists of a deep pool of professionals who are multilingual (including Arabic). Our dedicated client services manager based close to the customer in each market of appointment ensures that they stay in close contact with client requirements and are readily available as escalation points for any issues that may arise. We encourage clients to visit our offices to get a better feel of the local markets, to meet face-to-face with the staff responsible for service delivery and to gain first-hand experience by meeting regulators and market drivers. Our services are designed to help our clients mitigate risk, streamline processes and develop new products while containing costs

4 Commitment Deutsche Bank has a clear focus on transaction banking products and services worldwide. Direct Securities Services clients benefit from our continuing program of product and system enhancements coordinated and supported by our regional product development and delivery teams. Security and Risk Management The Deutsche Bank name has long been synonymous with security and excellence. The identification, assessment, and mitigation of risk factors are key elements in the Bank s approach to all its businesses, both for clients and internally. This puts Deutsche Bank in a unique position among local and regional custody players we are increasingly seen as a partner of choice for cross-border investors seeking to ensure the safety of their custody assets. Communication Deutsche Bank s Direct Securities Services is able to communicate in the manner best suited to its clients requirements. SWIFT remains the foremost carrier for transaction and holding information and we have implemented ISO for all messages. For non-swift clients alternate modes of communication are via fax/ , or client s can use db direct Custody, a web-based front-end system to make instructions. In addition, db direct Custody allows clients to view customized reports across multiple markets. Transition Management One of the key concerns for a client appointing a custodian is the migration/ transition of existing assets to the custodian. At Deutsche Bank, our experienced staff have created a seamless process which ensures a swift and streamlined transition of assets. Our commitment and ability to plan and execute complex transitions is second to none. Global Presence Americas Argentina Brazil Asia China Hong Kong India Indonesia Korea Malaysia Pakistan Philippines Singapore Sri Lanka Taiwan Thailand Vietnam Europe Austria Belgium Czech Republic France Germany Hungary Italy Netherlands Poland Portugal Russia Spain Turkey Middle East Kingdom of Saudi Arabia (Tadawul) United Arab Emirates (Abu Dhabi ADX) (Dubai DFM) (Dubai NASDAQ Dubai)

5 Why Choose Deutsche Bank By using Deutsche Bank, our clients gain access to the experience and expertise of one of the world s leading specialists in financial administration. With a consistent focus on client satisfaction, a worldwide team of dedicated trust and securities experts, a fully integrated global network of offices, and a track record of product innovation, we offer our clients a professional, high quality service. For Further Information Please Contact One of Our Local Representatives MENA Deutsche Bank successfully completed the first ever inter custodian client migration in UAE

6 This brochure is for information purposes only and is designed to serve as a general overview of Deutsche Bank services. The services offered are current as at September 2010 and may be subject to change in the future without notice. This brochure and the general description of the services are in their nature only illustrative and do not therefore contain or cannot result in any obligation or liability (contractual or otherwise) of Deutsche Bank AG or any of its affiliates. The services described in this brochure are provided by Deutsche Bank AG or on e of its more appropriately licensed subsidiaries or affiliates in jurisdictions around the world in accordance with appropriate local legislation and regulation. In the United States of America, such services are provided by, amongst others, Deutsche Bank Trust Company Americas. This brochure has been approved and/or communicated by Deutsche Bank AG. In Dubai Deutsche Bank AG Dubai Branch is regulated by the Dubai Financial Services Authority. Financial services are solely directed at professional clients which Deutsche Bank AG Dubai branch is satisfied meet the regulatory criteria as established by the Dubai Financial Services Authority. Copyright September 2010 Deutsche Bank AG. All rights reserved