Toyota s Monozukuri. Toyota s Monozukuri

Size: px
Start display at page:

Download "Toyota s Monozukuri. Toyota s Monozukuri"

Transcription

1 Toyota s Monozukuri 1

2 Toyota can easily be the most storied company in the world. For decades it has caught the imagination of managers around the world becoming an emblematic case for quality, reliability, productivity, employee engagement, continuous improvement, cost reduction and market capitalization growth. Toyota Production System (TPS) is synonymous with efficiency, productivity and customer satisfaction and in spite of a few hiccups in recent years Toyota remains a source of inspiration for continuous improvement in every aspect of an enterprise. But Toyota also invests significantly in environmental excellence and leads the way in developing greener products as well as reducing its end-to-end environmental footprint. Toyota s leanness and greenness both stem from the same corporate values. In a recent interview with a Toyota executive he told me We have a role to exercise in relation to the society. We don t think we can manufacture what we want to manufacture independently of the impacts on the wider society. Our philosophy is that we are an integral part of the environment and we are fulfilling a need of society which is the desire for personal transportation i. Toyota s Guiding Principles, established in 1992, are also clear: Pursue growth in harmony with the global community through innovative management ii. Dating back to the days of the founding fathers of Toyota, the company s core values revolve around having a sense of duty to contribute to the development and the welfare of the society at large rather than seeing the company just as a money making machine. Compare this with the present day s banking culture! In February 2011, Chairman Fujio Cho said Toyota s mission is to preserve the Japanese Monozukuri iii. But what does Monozukuri mean? It is a word that captures the true spirit of Toyota in relation to the concept of sustainability. The literal meaning of Monozukuri is production. Mono is the thing which is made and Zukuri means the act of making but Monozukuri implies more than simply making things. It can be best compared to the word craftsmanship in English. However, in craftsmanship the emphasis is on the craftsman whereas in Monozukuri the person doing the making is deemphasized and the attention is on 2

3 the thing being made. This subtle difference reflects the Japanese sense of responsibility for using things in production and their deep respect for the world around them both animate and inanimate. In the Japanese tradition of Monozukuri, the craftsman takes great care using resources not to be wasteful or futile. When an item or human effort is taken into use, there needs to be a benefit for the society as a result while, at the same time, the balance between production, resources and the society should be maintained. Monozukuri, therefore, is manufacturing which is in harmony with nature and that is value adding for the society. You could even say Monozukuri is the older sister of sustainable manufacturing. Toyota s official website says Toyota has always sought to contribute to society through the Monozukuri philosophy an allencompassing approach to manufacturing. In its application of Monozukuri to the production of automobiles, Toyota has pursued a sustainable method of making its cars ever more safe, environmentally friendly, reliable and comfortable iv. Monozukuri is also about deeply respecting the individuals who do the job since there is no mindless repetition in Monozukuri. As in craftsmanship, in Monozukuri, workers bring their mind to work and are fully empowered and trained to deal with different situations creating an elevated sense of ownership. At Toyota, it is crucial for workers not to get robbed of their right to pride of workmanship and to gain intrinsic satisfaction in what they do. In this concept, making products (Monozukuri) is also making people (Hitozukuri) because they are instilled with pride and passion for their jobs. Toyota s green vehicle technologies and other lean or green initiatives will not work without the full engagement of their people. Mutual trust, authority, empowerment, skills to make quality products, lifetime employment and the inquisitive culture of Genchi Genbutsu (go to workplace and see) are all tenets through which Toyota respects its people. This way Toyota mixes work with fun and the day job with passion. As a Toyota manager puts it in our North American Plants, teamwork and fun plays a very important role. We have Kaizens through car or horse tracks (...) which are visible among all work teams and then it becomes a competition to report monthly your amount of reduction of energy and reduction of costs. Team members take home what they learn and worry about energy reduction and recycling at their homes as 3

4 well. We have as well treasure hunts. They go to different sections of the plant or different plants and then it becomes a competition. I have sent our engineers on the weekends to look at ways to reduce energy in communities [ ]. We do this for plants, our suppliers or communities v. On the whole, Toyota s environmental performance is driven far more by their profound commitment to harmonious manufacturing (Monozukuri) and their role in the society as a value adding corporate citizen dating back to the precepts of the founding father Sakichi Toyoda, than environmental regulations. Recently we completed a benchmark study of the environmental performance of various automakers which will be soon published in a book titled Creating a Lean and Green Business System. Our benchmarking showed that Toyota performs incredibly well against the rest of the industry both in terms of reducing direct emissions from their own production and logistics and development of green vehicles to reduce environmental impacts during use. For example, Toyota s remarkable success in hybrid technologies is soon to be followed with the introduction of several plug-in hybrid, electric vehicle and fuel cell hybrid vehicle platforms. Over many years, Toyota has developed rigorous structures for generating environmental strategies and integrating it into their daily operations through meticulous Hoshin planning. Moreover, across all Toyota plants, there are cascading measures in place at all levels, from the top board to operators, in order to discern the correct direction. When opportunities are identified, Toyota employees apply five KPI criteria which, in the order of our priority, are: safety, environment, quality, production and cost vi. During the recent crises, Toyota s resilience and commitment to Monozukuri was tested once more. Many commentators and industry experts have said that Toyota weathered the storm well vii and have used the problems as an opportunity to challenge itself towards an even more sustainable future. Toyota did this by going back to its basics and by an even greater commitment to its core values. Throughout history challenges, large and small, have reinforced the Toyota Monozukuri discipline and stoked its passion for innovation. By going back to its guiding principles and by practicing the idea of harmonious manufacturing Toyota 4

5 is going to shape the future of the automotive sector and even maybe the future of all manufacturing. i Interview with Mr. Steve Hope, General Manager, Environmental Affairs and Corporate Citizenship, Toyota Motor Europe ii Toyota s Guiding Principles available from Toyota corporate website iii Toyota Environmental Report iv TOYOTA MOTOR CORPORATION GLOBAL WEBSITE (2011) Special Story v Butt, Kevin (2010) Speech at From Shop Floor to Top Floor: Best Business Practices in Energy Efficiency Conference, Centre for Climate and Energy Solutions, [accessed 22nd January 2012] at vi Interview with Mr. Steve Hope, General Manager, Environmental Affairs and Corporate Citizenship, Toyota Motor Europe vii Liker, J.K., Ogden, T., Toyota under Fire: Lessons for Turning Crisis into Opportunity. McGraw-Hill Professional (2011). 5

Sustainable Lean Culture: Connecting the Product and People Value Streams

Sustainable Lean Culture: Connecting the Product and People Value Streams Sustainable Lean Culture: Connecting the Product and People Value Streams Mike Hoseus Author, President, Lean Culture Enterprises Executive Director, Center for Quality People & Organizations (CQPO) mike.hoseus@gmail.com

More information

Customer First and Quality First Measures

Customer First and Quality First Measures Customer First and Quality First Measures 05-01 Basic Philosophy regarding Customer First and Quality First Principles Quality is the result of collaboration among development, design, procurement, production,

More information

Lessons Learned from the Toyota Way

Lessons Learned from the Toyota Way Lessons Learned from the Toyota Way Presented by: Jeffrey K. Liker University of Michigan Western Massachusetts APICS Keynote Page 1 4 P Model of the Toyota Way Problem Solving (Continuous Improvement

More information

The 14 Principles of the Toyota Way: An Executive Summary of the Culture Behind TPS

The 14 Principles of the Toyota Way: An Executive Summary of the Culture Behind TPS Liker04.qxd 10/29/2003 9:15 AM Page 35 Chapter 4 The 14 Principles of the Toyota Way: An Executive Summary of the Culture Behind TPS Since Toyota s founding we have adhered to the core principle of contributing

More information

ESD.83 Book Review by Randy Urbance. The Machine that Changed the World. by James Womack, Daniel Jones, and Daniel Roos

ESD.83 Book Review by Randy Urbance. The Machine that Changed the World. by James Womack, Daniel Jones, and Daniel Roos ESD.83 Book Review by Randy Urbance The Machine that Changed the World by James Womack, Daniel Jones, and Daniel Roos The Machine that Changed the World, published in 1991, has been critically and popularly

More information

Does it have a future in manufacturing?

Does it have a future in manufacturing? Sustainability Does it have a future in manufacturing? Steve Hope GM Environmental Affairs and Corporate Citizenship Toyota Motor Europe July 2015 What does sustainability mean to Manufacturing Industry?

More information

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way AB Volvo, 405 08 Göteborg, Sweden Ref No 953810003, August 2009 The Volvo Way index Preface Our mission Customers first Customer focus Clear objectives Quality, safety, environmental care Continuous improvements

More information

TOYOTA. by TOYOTA. Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry. Edited by Samuel Obara and Darril Wilburn

TOYOTA. by TOYOTA. Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry. Edited by Samuel Obara and Darril Wilburn TOYOTA by TOYOTA Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry Edited by Samuel Obara and Darril Wilburn CRC Press Taylor & Francis Group Boca Raton London New

More information

KAIZEN MANAGEMENT PHILOSOPHY

KAIZEN MANAGEMENT PHILOSOPHY I International Symposium Engineering Management And Competitiveness 2011 (EMC2011) June 24-25, 2011, Zrenjanin, Serbia KAIZEN MANAGEMENT PHILOSOPHY Slobodan Prošić, M.Sc * Ministry of Foreign Affairs

More information

www.toyota-forklifts.eu Toyota Production System and what it means for business

www.toyota-forklifts.eu Toyota Production System and what it means for business www.toyota-forklifts.eu Toyota Production System and what it means for business Table of Contents Toyota Way 4 Toyota Production System Definition 5 TPS History 6 Just-in-Time 8 Jidoka 10 Kaizen 12 The

More information

Top Management Training Tracks. Powered By:

Top Management Training Tracks. Powered By: Top Training Tracks Powered By: Top Training Tracks The Effective Executive Maintaining the operational standards and excellence, and how to coach a team member and/or subordinates to assign the corrective

More information

ISO 14001 at Ford: Certification and Beyond. EMFeature. Feature. by John Connor and Robert W. Niemi

ISO 14001 at Ford: Certification and Beyond. EMFeature. Feature. by John Connor and Robert W. Niemi Feature EMFeature ISO 14001 at Ford: Certification and Beyond After the ISO 14001 flag is raised, what are the next steps? Integrating the elements of an EMS into the mainstream processes of your organization

More information

rapid strategy deployment

rapid strategy deployment rethinking business series rapid strategy deployment Strategy;n,1:aplanofactiondesignedtoachievealong-termoroverallaim Deploy; n, 2: bring into effective action The key isn t just having a strategy, it

More information

The Need for Lean Training

The Need for Lean Training The Need for Lean Training Jim Keyes University of Wisconsin Stout The recent economic downturn and the sustaining of lower economic conditions into the near future have caused manufacturers to reevaluate

More information

Japan Study Tour. Intro to Japanese Culture and Kaizen. Four World-Class Best Practice Tours. Seminar with Japan Management Assoc.

Japan Study Tour. Intro to Japanese Culture and Kaizen. Four World-Class Best Practice Tours. Seminar with Japan Management Assoc. Japan Study Tour Jan 31 - Feb 5, 2016 Japan Study Tour Intro to Japanese Culture and Kaizen Four World-Class Best Practice Tours Seminar with Senior Toyota Executive Seminar with Japan Management Assoc.

More information

Toyota Global Vision and Strategy

Toyota Global Vision and Strategy Toyota Global Vision and Strategy The Toyota Global Vision announced in March 2011, is an articulation of what kind of company we want to be what kind of company we ought to be. It clarifi es our value,

More information

Rewarded with a smile

Rewarded with a smile TOYOTA GLOBAL VISION Rewarded with a smile by exceeding your expectations 2 What I Will Discuss Today Global Vision Expectations Goal and Business Plan by Region Toyota s future direction To be formulated

More information

Lean Management and the Role of Lean Leadership

Lean Management and the Role of Lean Leadership Lean Management and the Role of Lean Leadership The presentation will begin momentarily. Please make sure that your pop-up blocker is turned off to view today s full presentation. James P. Womack Lean

More information

MGH Gemba Walks Go and See

MGH Gemba Walks Go and See MGH Gemba Walks Go and See Gerry Cronin Kaizen Promotion Office Manager Center for Comparative Medicine Massachusetts General Hospital Boston, MA Pre-AALAS Lean Management Satellite Symposium October 2,

More information

Cascading Energy Management through the supply chain. The Ford experience.

Cascading Energy Management through the supply chain. The Ford experience. Cascading Energy Management through the supply chain. The Ford experience. Jim Castles, Business Energy Planner Maryanne Walkley, Manager, Cascade Programs Energy Efficiency Victoria 215 Spring Street

More information

Best of Everything ITIL, CMMI & Lean Six Sigma

Best of Everything ITIL, CMMI & Lean Six Sigma Best of Everything ITIL, CMMI & Lean Six Sigma SEPG 2008, Tampa FL March 2008 What will be covered? Key Issues / Problem Statement Understanding individual frameworks / methodologies Comparison of approaches

More information

REACTIONS FROM EMPLOYEES ON THE IMPLEMENTATION OF LEAN PRODUCTION

REACTIONS FROM EMPLOYEES ON THE IMPLEMENTATION OF LEAN PRODUCTION REACTIONS FROM EMPLOYEES ON THE IMPLEMENTATION OF LEAN PRODUCTION Eklund, J and Berglund, P Department of Management and Engineering, Division of Industrial Ergonomics, and Helix Linköping University,

More information

Toyota Production System Business Improvement Roadmap

Toyota Production System Business Improvement Roadmap TPS Toyota Production System Business Improvement Roadmap Highly efficient businesses deserve highly efficient partners For all your material handling needs call Toyota 0870 850 1409 or visit www.toyota-forklifts.co.uk

More information

Sustainability. at SUNY Empire State College

Sustainability. at SUNY Empire State College Sustainability at SUNY Empire State College Executive Summary 2012 2015 suny empire state college Sustainability 2012-2015 Introduction SUNY Empire State College recognizes the leading role that institutions

More information

TOYOTA CODE OF CONDUCT

TOYOTA CODE OF CONDUCT TOYOTA CODE OF CONDUCT March, 2006 Guiding Principles at Toyota 1. Honor the language and spirit of the law of every nation and undertake open and fair corporate activities to be a good corporate citizen

More information

Aspects On Manufacturing Strategy: A Case Study At Saab Automobile, Sweden

Aspects On Manufacturing Strategy: A Case Study At Saab Automobile, Sweden Track title: Operations Strategy Aspects On Manufacturing Strategy: A Case Study At Saab Automobile, Sweden Saab Automobile, Sweden, is a relatively small car manufacturer in the prestige car segment.

More information

Introduction to Knowledge Management

Introduction to Knowledge Management Introduction to Knowledge Management SECI model Ikujiro Nonaka & Hirotaka Takeuchi 1995. Introduction Japan top of the world economy - business, working discipline, organizational abilities After 2nd world

More information

1983, 1993, 2003 Mars, Incorporated Printed on environmentally friendly paper, 100% chlorine free in manufacture

1983, 1993, 2003 Mars, Incorporated Printed on environmentally friendly paper, 100% chlorine free in manufacture 1983, 1993, 2003 Mars, Incorporated Printed on environmentally friendly paper, 100% chlorine free in manufacture Mars, Incorporated The Five Principles of Mars Quality Responsibility Mutuality Efficiency

More information

How do we transform the process of innovation for the automotive industry?

How do we transform the process of innovation for the automotive industry? How do we transform the process of innovation for the automotive industry? Siemens PLM Software offers product lifecycle management (PLM) solutions to build the right product and build the product right

More information

LeanCor Academy: Building a Lean, Mean, Learning Operation

LeanCor Academy: Building a Lean, Mean, Learning Operation LeanCor Academy: Building a Lean, Mean, Learning Operation Our employees are our backbone and we need to keep learning and improving, said Holly Wallace, an operator at LeanCor s Lean Logistics Center

More information

Overall Equipment Effectiveness (OEE) A General Discussion on its Benefits

Overall Equipment Effectiveness (OEE) A General Discussion on its Benefits Overall Equipment Effectiveness (OEE) A General Discussion on its Benefits 2001-2011 Capstone Metrics LLC www.capstonemetrics.com Table of Contents Benefits of OEE / TEEP Management... 3 Improved Profitability...

More information

BUSINESSES AND DRIVERS COUNT THE CARBON TO CUT TAX AND FUEL BILLS REVEALS ALD AUTOMOTIVE COMPANY CAR ANALYSIS

BUSINESSES AND DRIVERS COUNT THE CARBON TO CUT TAX AND FUEL BILLS REVEALS ALD AUTOMOTIVE COMPANY CAR ANALYSIS 8 May 2008 BUSINESSES AND DRIVERS COUNT THE CARBON TO CUT TAX AND FUEL BILLS REVEALS ALD AUTOMOTIVE COMPANY CAR ANALYSIS Fleets and company car drivers are increasingly turning to low emission vehicles

More information

What is Lean Manufacturing and how do we make it Lean Maintenance? Lee A. Peters, C.P.E., F.ASCE

What is Lean Manufacturing and how do we make it Lean Maintenance? Lee A. Peters, C.P.E., F.ASCE What is Lean Manufacturing and how do we make it Lean Maintenance? Lee A. Peters, C.P.E., F.ASCE What is Lean Manufacturing and how do we make it Lean Maintenance? Lean Manufacturing revolutionizes our

More information

OVERVIEW OF SEDLAK MANAGEMENT CONSULTANTS

OVERVIEW OF SEDLAK MANAGEMENT CONSULTANTS OVERVIEW OF SEDLAK MANAGEMENT CONSULTANTS I NNOVATIVE D ISTRIBUTION & FULFILLMENT S OLUTIONS First, we listen. TM -1- M A N A G E M E N T C O N S U L T A N T S Our Story The Sedlak name is synonymous with

More information

TOPIC 8 QUALITY OBJECTIVE. Quality

TOPIC 8 QUALITY OBJECTIVE. Quality TOPIC 8 QUALITY Q Copyright Houghton Mifflin Company. All rights reserved. 8-1 OBJECTIVE What is Quality & Its Importance Total Quality Management (TQM) Dimensions of Quality Element of TQM TQM vs. Traditional

More information

16. Aachener Kolloquium Fahrzeug- und Motorentechnik 2007 1

16. Aachener Kolloquium Fahrzeug- und Motorentechnik 2007 1 16. Aachener Kolloquium Fahrzeug- und Motorentechnik 2007 1 Notwendige Fortschritte in der Antriebsstrangentwicklung zur nachhaltigen Mobilität mit Hybridtechnologie Powertrain Approach for Sustainable

More information

Transform. Optimize. Empower. Adapt To Change

Transform. Optimize. Empower. Adapt To Change Transform Optimize Empower Adapt To Change Why Adapt To Change? Adapt To Change assists businesses to unleash the latent power within their organizations to continuously improve, by empowering individuals

More information

OPERATING SUSTAINABLY

OPERATING SUSTAINABLY Cooper has established a sustainability strategy team that includes leaders from functional areas throughout the company and is responsible for setting direction and approving sustainability programs.

More information

Today s Speaker Cliff R ansom A few of Clif Clif s m any many accomplishments the ean lean community:

Today s Speaker Cliff R ansom A few of Clif Clif s m any many accomplishments the ean lean community: Today s Speaker Cliff Ransom Cliff Ransom is the President of Ransom Research, Inc., an independent equity investment research firm that acts as an outsourced resource for a limited number of major investment

More information

Corporate Social Responsibility Best Practice Principles The Far EasTone Telecommunications Co., Ltd. Approved by Board of Director Meeting on

Corporate Social Responsibility Best Practice Principles The Far EasTone Telecommunications Co., Ltd. Approved by Board of Director Meeting on Article 1 Article 2 Article 3 Article 4 Article 5 Corporate Social Responsibility Best Practice Principles The Far EasTone Telecommunications Co., Ltd. Approved by Board of Director Meeting on 2015/7/30

More information

RHODES AVENUE PRIMARY SCHOOL

RHODES AVENUE PRIMARY SCHOOL RHODES AVENUE PRIMARY SCHOOL HEADTEACHER CANDIDATE INFORMATION Rhodes Avenue School: A Vision for the Future Our children are at the heart of all we do. We aim to instil a love of learning in all our children

More information

Scania Lean Leadership

Scania Lean Leadership Scania Lean Leadership A slow journey of Reflection D. Paul Scarbrough 1 From Decision-making machine to Developer of people. Scania Plant Manager Rutger de Vries 20 years experience with Scania 11 years

More information

Driving an Upswing in a Downturn at PolyOne. High Performance through Business Transformation

Driving an Upswing in a Downturn at PolyOne. High Performance through Business Transformation Driving an Upswing in a Downturn at PolyOne High Performance through Business Transformation PolyOne Corporation is a premier global provider of specialized polymer materials, tailored services and end-to-end

More information

CREATING A LEAN BUSINESS SYSTEM

CREATING A LEAN BUSINESS SYSTEM CREATING A LEAN BUSINESS SYSTEM This white paper provides an overview of The Lean Business Model how it was developed and how it can be used by enterprises that have decided to embark on a journey to create

More information

Operations Management

Operations Management Shuhab-u-Tariq, Candidate ID: 389552 Operations Management Recent Trends in Modern Operations Management Abstract This paper aims to explore the recent trends in modern Operations Management aiming at

More information

The paper should take you around 60 minutes to read and complete any directed tasks.

The paper should take you around 60 minutes to read and complete any directed tasks. Lean Production B This paper is extracted from the BE1170 Project, Programme and Portfolio Management module, Department of Architecture, Engineering and Construction, School of the Built and Natural Environment,

More information

South West Contact Centre Awards 2013 Best Public Sector/Not for Profit Contact Centre Dealer Contact Services Motability Operations

South West Contact Centre Awards 2013 Best Public Sector/Not for Profit Contact Centre Dealer Contact Services Motability Operations South West Contact Centre Awards 2013 Best Public Sector/Not for Profit Contact Centre Dealer Contact Services Motability Operations Motability Operations is a not-for-profit company that runs the Motability

More information

KAIZEN TOPS/8D s DMAIC/DMADV. 70 GLEN ROAD, CRANSTON, RI T: F:

KAIZEN TOPS/8D s DMAIC/DMADV. 70 GLEN ROAD, CRANSTON, RI T: F: KAIZEN TOPS/8D s DMAIC/DMADV 70 GLEN ROAD, CRANSTON, RI 02920 T: 401-461-1118 F: 401-461-1119 www.tedco-inc.com Kaizen literally means to break apart or separate for the better. Kai Zen The word itself

More information

Customer Value Driven Continuous Improvements in Sales and Services

Customer Value Driven Continuous Improvements in Sales and Services Customer Value Driven Continuous Improvements in Sales and Services - Introducing the Customer Value Assessment Method (CVAM) Joakim Olsson & Magnus Flodberg Customer Value Driven Continuous Improvements

More information

A framework for managing change in lean manufacturing implementation

A framework for managing change in lean manufacturing implementation A framework for managing change in lean manufacturing implementation Norani Nordin, Department of Technology Management, College of Business, Universiti Utara Malaysia Baba Md Deros, Dzuraidah Abdul Wahab,

More information

OUR ACTIVITIES IN THE COMPANY

OUR ACTIVITIES IN THE COMPANY CHAPTER OUR ACTIVITIES IN THE COMPANY Based on a philosophy of Customer First, TOYOTA strives to provide attractive products and services that meet the needs of customers worldwide. TOYOTA also seeks to

More information

TPM at the heart of Lean - March 2005 Art Smalley

TPM at the heart of Lean - March 2005 Art Smalley TPM at the heart of Lean - March 2005 Art Smalley Total Productive Maintenance (TPM) has been a very important tool for equipment intensive manufacturing sectors. It is a key means for increasing machine

More information

Sustainable Development Management Plan

Sustainable Development Management Plan Sustainable Development Management Plan SOMMAIRE 1 CONTENTS I. OBJECTIVE... 3 II. GRAND HOTEL CANNES AND SUSTAINABLE DEVELOPMENT... 4 III. TOOLS AND FUNDAMENTALS OF THE SD APPROACH... 5 A. OUR COMPANY

More information

The Rationale of Lean and TPM

The Rationale of Lean and TPM Proceedings of the 2010 International Conference on Industrial Engineering and Operations Management Dhaka, Bangladesh, January 9 10, 2010 The Rationale of Lean and TPM Mohammad R. Arashpour, Mohammad

More information

1. Dream, Mission, Vision and Values

1. Dream, Mission, Vision and Values 1. Dream, Mission, Vision and Values This document constitutes Chapter 1 of the Fundamental Texts of CGI Group Inc. It begins with the mission statement of the company and is followed by the vision, the

More information

THE MODERN THEORY OF THE TOYOTA PRODUCTION SYSTEM

THE MODERN THEORY OF THE TOYOTA PRODUCTION SYSTEM THE MODERN THEORY OF THE TOYOTA PRODUCTION SYSTEM A SYSTE Phillip Marksberry, PhD, PE /O\ CRC Press yc**" J Taylor & Francis Group V^_,/ Boca Raton London NewYork CRC Press is an imprint of the Taylor

More information

CLEANER CAR REBATE Improving the efficiency of our vehicle fleet

CLEANER CAR REBATE Improving the efficiency of our vehicle fleet 1 Cleaner Car Rebate CLEANER CAR REBATE The Gillard Labor Government will provide $394 million to support motorists to purchase new, low-emission, fuel-efficient vehicles. Households will be able to receive

More information

GENERAL MOTORS ENERGY MANAGEMENT SYSTEMS

GENERAL MOTORS ENERGY MANAGEMENT SYSTEMS GENERAL MOTORS ENERGY MANAGEMENT SYSTEMS Al Hildreth, PE, CEM Global Energy Manager September 22, 2015 OVERVIEW OF GM MANUFACTURING Design, build and sell the world s best vehicles Building 10 million

More information

How to Lead With Respect. Webinar with Michael Ballé, PhD, lean management practitioner, columnist, co-author Lead With Respect

How to Lead With Respect. Webinar with Michael Ballé, PhD, lean management practitioner, columnist, co-author Lead With Respect How to Lead With Respect Webinar with Michael Ballé, PhD, lean management practitioner, columnist, co-author Lead With Respect Housekeeping To enlarge slides, use the expand window icon just beneath the

More information

2016 Global Factory Control Solutions Customer Value Leadership Award

2016 Global Factory Control Solutions Customer Value Leadership Award 2016 Global Factory Control Solutions Customer Value Leadership Award 2016 Contents Background and Company Performance... 3 Industry Challenges... 3 Customer Impact and Business Impact of Cogiscan... 4

More information

Hochschule für Technik und Wirtschaft des Saarlandes - University of Applied Sciences LEAN MANAGEMENT

Hochschule für Technik und Wirtschaft des Saarlandes - University of Applied Sciences LEAN MANAGEMENT Hochschule für Technik und Wirtschaft des Saarlandes - University of Applied Sciences LEAN MANAGEMENT Prof. Dr. Udo Venitz Lean Management Contents Fundamentals Origin and History of Lean Management The

More information

The Family School s aims and objectives

The Family School s aims and objectives The Family School s aims and objectives The Family School aims to foster the development of self-confidence, self-reliance and sound judgement, coupled with well developed social and citizenship skills

More information

The Consultants Guide to. Successfully Implementing 5S

The Consultants Guide to. Successfully Implementing 5S The Consultants Guide to Successfully Implementing 5S Norm Bain NBI Email: nb@leanjourney.ca January 2010 Preface When I was first introduced to the 5S system, I thought this is pretty lame. What a convoluted

More information

OPERATIONS MANAGEMENT PRE-ISSUED CASE STUDY & GUIDELINES

OPERATIONS MANAGEMENT PRE-ISSUED CASE STUDY & GUIDELINES MARCH 2016 OPERATIONS MANAGEMENT PRE-ISSUED CASE STUDY & GUIDELINES Important notes for candidates regarding the pre-issued case study The case study is designed to assess knowledge and understanding of

More information

Chief Executive Officer

Chief Executive Officer Chief Executive Officer Job Title: Salary: Hours: Location: Chief Executive Officer circa 50,000 per annum depending upon experience 35 hours per week Monday to Friday (with occasional evening and weekends)

More information

Supervisory Software is Critical Component in Sugar Cane Processing Efficiency. InduSoft

Supervisory Software is Critical Component in Sugar Cane Processing Efficiency. InduSoft Supervisory Software is Critical Component in Sugar Cane Processing Efficiency InduSoft Brazil s ethanol industry holds incredible potential as a renewable source of energy that has already proven itself

More information

1 Graphic Designer, Community Housing Cymru Group Job Pack

1 Graphic Designer, Community Housing Cymru Group Job Pack Graphic Designer Community Housing Cymru Group Job Pack 1 Graphic Designer, Community Housing Cymru Group Job Pack Graphic Designer Community Housing Cymru Group Thank you for your interest in the Graphic

More information

Solutions for. Analytics and Insight

Solutions for. Analytics and Insight Solutions for 10 TOP Supply Chain Analytics and Insight Manage costs Improve profits These are the top priorities for supply chain executives today. 1 But executives also know supply chains must balance

More information

A Dictionary of LEAN, Manufacturing and Continuous Improvement

A Dictionary of LEAN, Manufacturing and Continuous Improvement A Dictionary of LEAN, Manufacturing and Continuous Improvement Andon - flashing lights used to indicate the flow of production at points in a production line. The number of lights and their colours can

More information

Automakers and Auto Parts manufacturers

Automakers and Auto Parts manufacturers Last updated: March 26, 2012 Rating Methodology by Sector Automakers and Auto Parts manufacturers *This rating methodology is a modification of the rating methodology made public on July 13, 2011, and

More information

Investors in People First Assessment Report

Investors in People First Assessment Report Investors in People First Assessment Report K.H.Construction Cambridge Assessor: Lesley E Ling On-site Date/s: 3 rd September 2008. Recognition Date: Contents 1. Introduction Page 2 2. Assessment and Client

More information

FINAL EXAMINATION PROGRAMME:

FINAL EXAMINATION PROGRAMME: FINAL EXAMINATION PROGRAMME: MASTER OF BUSINESS ADMINISTRATION (MBA): GENERAL AND TOURISM- YEAR ONE MODULE: OPERATIONS MANAGEMENT INTAKE: JANUARY 2011 DATE: 17 NOVEMBER 2011 TIME: 09h00 12h00 DURATION:

More information

3/8/2016. Dedicated Contract Fleet Maintenance Programs. James Cain, National Business Development Manager Rob Lovi, Vice President-Sales & Marketing

3/8/2016. Dedicated Contract Fleet Maintenance Programs. James Cain, National Business Development Manager Rob Lovi, Vice President-Sales & Marketing Dedicated Contract Fleet Maintenance Programs James Cain, National Business Development Manager Rob Lovi, Vice President-Sales & Marketing 2 1 Types of Maintenance Programs There are generally four approaches

More information

California State University, Dominguez Hills

California State University, Dominguez Hills ADVANCED HIGHER EDUCATION ADMINISTRATION PROGRAM The Advanced Higher Education Administration Program is designed for international university administrators to enhance their knowledge and understanding

More information

OTAGO POLYTECHNIC SUSTAINABLE PRACTICE STRATEGIC FRAMEWORK. Feb Sustainability SF 2013-Posted on Insite 17 April 2013 Page 1 of 11

OTAGO POLYTECHNIC SUSTAINABLE PRACTICE STRATEGIC FRAMEWORK. Feb Sustainability SF 2013-Posted on Insite 17 April 2013 Page 1 of 11 OTAGO POLYTECHNIC SUSTAINABLE PRACTICE STRATEGIC FRAMEWORK 2013 2015 Feb 2013 Page 1 of 11 CONTENTS Background and context... 3 Vision... 4 Philosophy... 4 Strategic Objectives for Sustainable Practice...

More information

Is it Rewarding? Yes, buying the right vehicle increases member satisfaction with the transaction and the credit union.

Is it Rewarding? Yes, buying the right vehicle increases member satisfaction with the transaction and the credit union. CONCEPT DOCUMENT Chris Chippindale, Ent Federal Credit Union Jane Kennedy, Utilities Employees Credit Union Lisa Randall, Vermont Federal Credit Union Derrik Wynkoop, Walden Savings Bank (formally from

More information

LEAN SALES & MARKETING

LEAN SALES & MARKETING 2010 BMA Inc. Cherry Hill NJ by Brian H Maskell LEAN SALES & MARKETING The starting point of all lean thinking is a clear and profound understanding of how we create value for the customers through our

More information

Lean Manufacturing: Part 2. Charles Theisen, CPIM, CIRM. Lean Manufacturing Part 1I

Lean Manufacturing: Part 2. Charles Theisen, CPIM, CIRM. Lean Manufacturing Part 1I Lean Manufacturing Part 1I 2013 ProcessPro, the ProcessPro logos, and the ProcessPro product and service names mentioned herein are registered trademarks or trademarks of Blaschko Computers, Inc. d.b.a.

More information

The Engine of Growth - Alliance between SIAM and JAMA -

The Engine of Growth - Alliance between SIAM and JAMA - The Engine of Growth - Alliance between SIAM and JAMA - Fumihiko Ike, Chairman Japan Automobile Manufacturers Association SIAM Annual Convention, New Delhi, September 12, 2014 Thank you very much for the

More information

Improving production and operation systems with RFID. Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM

Improving production and operation systems with RFID. Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM Improving production and operation systems with RFID Taking manufacturing to the next level: RFID Work-in-Process solutions from IBM RFID: A proven technology changing the factory floor Today the most

More information

VISUAL management techniques to support LEADERSHIP standard work

VISUAL management techniques to support LEADERSHIP standard work You won t GET LEAN... until you GET VISUAL! VISUAL management techniques to support LEADERSHIP standard work Promote and reinforce Leadership Standard Work as the way we do work Identify opportunities

More information

Lean Six Sigma. Instructor Guide. Corporate Training Materials

Lean Six Sigma. Instructor Guide. Corporate Training Materials Lean Six Sigma Instructor Guide Corporate Training Materials TABLE OF CONTENTS Preface...1 What is Courseware?... 1 How Do I Customize My Course?... 1 Materials Required... 4 Maximizing Your Training Power...

More information

Innovation & Quality for Higher Competitiveness of Companies

Innovation & Quality for Higher Competitiveness of Companies Innovation & Quality for Higher Competitiveness of Companies www.wipro.com DEVENDER MALHOTRA & SHALABH SRIVASTAVA WIPRO BPO Table of Contents Introduction...1 Understanding Innovation...2 Enablers of Innovation...2

More information

Toyota Tier 1 Supplier Support for Energy Reduction. Toyota Engineering & Manufacturing North America (TEMA) Andy Thaman Facilities July 10 th, 2008

Toyota Tier 1 Supplier Support for Energy Reduction. Toyota Engineering & Manufacturing North America (TEMA) Andy Thaman Facilities July 10 th, 2008 Toyota Tier 1 Supplier Support for Energy Reduction Toyota Engineering & Manufacturing North America (TEMA) Andy Thaman Facilities July 10 th, 2008 Toyota in North America: Suppliers Presentation Preview

More information

Prepared by the Commission on Environment & Energy

Prepared by the Commission on Environment & Energy Policy statement Energy efficiency: a world business perspective Prepared by the Commission on Environment & Energy Key messages Energy efficiency is a fundamental element in progress towards a sustainable

More information

Lean Bronze Certification Blueprint

Lean Bronze Certification Blueprint The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

More information

Thailand s automotive excise tax reform

Thailand s automotive excise tax reform Thailand s automotive excise tax reform November 20,2014 Chiang Mai, Thailand Excise Department Impact on Green House Gas : CO 2 National Disasters cause by climate change which lead to raising in temperatures

More information

International Business Strategy

International Business Strategy International Business Strategy Executive Summary The Canadian automotive industry, and in particular the automotive component parts industry is part of the broader global industry. Canadian suppliers

More information

Lean Manufacturing Case Study with Kanban System Implementation

Lean Manufacturing Case Study with Kanban System Implementation Available online at www.sciencedirect.com ScienceDirect Procedia Economics and Finance 7 ( 2013 ) 174 180 International Conference on Economics and Business Research 2013 (ICEBR 2013) Lean Manufacturing

More information

This session on case examples included nine presentations organised into three groups:

This session on case examples included nine presentations organised into three groups: 2nd workshop in Barcelona on 20 October 2014 The aim of the 2 nd workshop was to enable the TRANSFORM consortium and invited guests to share experience and ideas on how to mobilise the procurement power

More information

YEAR IN REVIEW. Second Harvest Food Bank, Japan

YEAR IN REVIEW. Second Harvest Food Bank, Japan YEAR IN REVIEW 2012 Second Harvest Food Bank, Japan A LETTER FROM OUR CEO Thank you. Wherever in the world you go, people know Citrix. Sometimes it s because our technology has touched so many people in

More information

Volume 21, Number 12 Copyright 2004 Business Book Review, LLC All Rights Reserved

Volume 21, Number 12 Copyright 2004 Business Book Review, LLC All Rights Reserved Business Book Review Business Book Review We Select and Review Only the Best Business Books You Should Read. Volume 21, Number 12 Copyright 2004 Business Book Review, LLC All Rights Reserved The Toyota

More information

Basic Management Principles. Author: Jack E. Fincham, PhD, RPh Dean & Professor University of Kansas School of Pharmacy

Basic Management Principles. Author: Jack E. Fincham, PhD, RPh Dean & Professor University of Kansas School of Pharmacy Basic Management Principles Author: Jack E. Fincham, PhD, RPh Dean & Professor University of Kansas School of Pharmacy Learning Objectives Understand basic management principles applying to individuals,

More information

ENGINEERING A BETTER WORLD. 2012 Corporate Responsibility Scorecard

ENGINEERING A BETTER WORLD. 2012 Corporate Responsibility Scorecard 1 ENGINEERING A BETTER WORLD 2012 Corporate Responsibility Scorecard MESSAGE FROM THE CEO Connecting A BRIGHTER future As a global leader in the communications semiconductor industry, Broadcom knows the

More information

Wastes and tools in the lean marketing strategy: an exploratory study in the Italian SMEs

Wastes and tools in the lean marketing strategy: an exploratory study in the Italian SMEs In the proceedings of 2nd International Conference on Contemporary Marketing Issues (ICCMI 2014) Wastes and tools in the lean marketing strategy: an exploratory study in the Italian SMEs Andrea Payaro,

More information

7 Tips for Resonating With Millennial Employees & Their Desire to Do Good. By Kaitlin Carpenter, Carousel30 and Sarah Ford, America s Charities

7 Tips for Resonating With Millennial Employees & Their Desire to Do Good. By Kaitlin Carpenter, Carousel30 and Sarah Ford, America s Charities 7 Tips for Resonating With Millennial Employees & Their Desire to Do Good By Kaitlin Carpenter, Carousel30 and Sarah Ford, America s Charities 1. Share Your Cause Work During the Hiring Process More than

More information

ZA4983 Flash Eurobarometer 256 (Europeans attitudes towards the issue of sustainable consumption and production)

ZA4983 Flash Eurobarometer 256 (Europeans attitudes towards the issue of sustainable consumption and production) ZA4983 Flash Eurobarometer 256 (Europeans attitudes towards the issue of sustainable consumption and production) Country Specific Questionnaire United Kingdom FLASH 256 SUSTAINABLE CONSUMPTION & PRODUCTION

More information

Toyota s Cultural Crisis

Toyota s Cultural Crisis Toyota s Cultural Crisis A case analysis of the company s 2010 recall and the communications crisis that could have been avoided. By Ashley Nichols In late 2009, a public relations nightmare that had been

More information

Lean in Product Development

Lean in Product Development Lean in Product Development Key Strategies to Successfully Implement Lean Development and the Synergies with Advanced Product Quality Planning by Marc Lind 2008 Aras Corporation. All Rights Reserved. Contents

More information