Working with families; Together. To make a difference

Transcription

1 Working with families; Together To make a difference

2 Towards a shared model of practice Juliet Neill-Hall Practice & Quality Assurance Manager Surrey Family Support Programme

3 Where we are now National Programme Working together Families Surrey 1050 families 6 Family Support Programme Teams 11 District & Borough Councils

4 National perspectives 2010 summer riots David Cameron commits to turning around 120,000 Troubled families by May 2015 Surrey is given a target of 1050 families to turn around Surrey considers the most effective way of working within its local communities

5 Surrey Working Together Agreement with all multi-agency partners at a strategic level to support the Family Support Programme aims and objectives Information-sharing procedures and protocols in place Agreement that District & Borough Councils were the natural place leaders Development of an evidence-based practice model based on research and experience nationally Clear practice policies and procedures Recruitment and appointment of local teams

6 Families meeting the criteria The government has defined the families eligible for funding through the Troubled Families programme as those who meet each of the following criteria: have children not attending school - +15% unauthorised absence, excluded pupils, etc; are involved in anti-social behaviour, e.g. young offenders, adults with Anti-Social Behaviour Orders (ASBO), families with an anti-social behaviour related housing order; and have an adult claiming an unemployment benefit.

7 Family of Concern Children in Need (CiN) Families with mental ill-health issues, Families with drugs and alcohol problems, Not in Employment Education or Training (NEET) and or at risk of becoming NEET, Families at risk of becoming homeless, Ex-prisoners and their families Families with domestic abuse incidents

8 Child Protection families with complex and multiple needs later intervention early intervention pro-active preventative services universal services

9 Child Protection families with complex and multiple needs Family Support Programme later intervention early intervention pro-active preventative services universal services

10 Six Family Support Programme Teams Reigate & Banstead (1) Tandridge (1) Mole Valley (2) Guildford (1) Spelthorne (1) Elmbridge (1) Epsom & Ewell(2) Woking (1) Waverley (1) Surrey Heath (2) Runnymede (2)

11 What do local FSP teams do? Engage with families Offer hands on intensive support within the home Carry out a whole family strengths based assessment Bring together local services within the community who will be able to resource the family s needs Chair a meeting between family and professionals Family Action Plan outlining the roles and responsibilities of families and services to support the Plan towards positive outcomes

12 Responding to family issues Threat of homelessness through eviction Housing not adequate for family needs Money worries, debt often involving rent and utility arrears Hygiene and cleanliness problems Hoarding taking up family houses and gardens Lack of basic household equipment children s bedding, fridge or washing machine Lack of food, clothing or shoes for both adults and children Coming alongside Working with housing providers to keep families in their homes Thinking through pro-social behaviour Working with housing around appropriate provision/adaptations Helping to sorting out family finances/welfare changes Helping families to clear and clean properties Providing for basic needs through local resources

13 Responding to family issues Chaotic family life with lack of basic routines Poor diet, exercise and sleep patterns Poor parental boundaries around child and young people s behaviour Substance misuse Domestic abuse Physical ill-health and disability Traumatic events multiple bereavements Mental health difficulties Coming alongside Putting routines in place Working with the family to improve family health planning meals and cooking together Helping parents to put in place expectations and boundaries Helping families to acknowledge their strengths and needs Linking families to appropriate agencies to work on long-term embedded difficulties

14 Where we are now National Programme Working together Families Surrey 1050 families 6 Family Support Programme Teams 11 District & Borough Councils

15 Working with families, Together Seeking best outcomes for families An evidence based approach

16 EFFECTIVE SERVICES Job Centre Plus Voluntary organisations e.g. CAB debut management Domestic abuse services SCC Children s Service SCC Schools & Learning Services SCC Youth Support Services District & Borough Councils Housing services Environment and waste Leisure services Social landlords Multiple uncoordinated service offer to family or individual member of the family Police Probation Anti-social behaviour teams CCG/GP Community Health NHS Services SCC Adult Social Care Mental health and substance misuse services

17 What does research say? Having a range of effective or even Rolls Royce services and interventions for children, young people and families is helpful. However to create the greatest impact they need to be combined with effective multi-agency systems to identify families who might benefit from more robust multi-agency wraparound support to build family resilience rather than dependence.

18 EFFECTIVE SERVICES EFFECTIVE SYSTEMS District & Borough Councils Housing services Environment and waste Leisure services Social landlords Job Centre Plus Voluntary organisations Debt management Domestic abuse services Single co-ordinated service offer to family in local community CCG/GP Community Health NHS Services Adult Social Care Mental health and substance misuse services Police Probation Anti-social behaviour teams SCC Children s Service SCC Schools & Learning Services SCC Youth Support Services

19 Effective services Effective systems Family Working together

20 Working together to safeguard children March 2010 Safeguarding and promoting the welfare of children and in particular protecting them from significant harm depends on effective joint working between agencies and professionals that have different roles and expertise.... those at greatest risk of suffering harm and social exclusion, will need co-ordinated help from health, education, early years, children s social care, the voluntary sector and other agencies, including youth justice services.

21 Multi-agency local panels Joining-up professionals through social media Whole Family Whole Family Assessment, Family Action Plan Lead Agency Lead Professional Effective Systems Team around the Family

22 Local multi-agency panel Partnership in action within the local community Manages referrals Shares current information and knowledge Accepts families into local Family Support Programme Prioritizes families Allocates lead agency Monitors long-term outcomes

23 Whole family Assessment Whole family Family Action Plan Strengths based Explores family strengths, concerns and needs Gathers multi-agency perspectives Shapes family short and long term goals Creates a whole family action support plan with the TAF Details deployment of multi-agency resources and family roles and responsibilities to the Plan Gives an outcomes base and time-limit to intervention

24 Towards a single assessment, single plan The Early Help Assessment Tool Sarah Brown Targeted Services Manager Surrey County Council Children s Services

25 Child Protection Early Help Assessment Tool pro-active preventative services universal services

26 Early Help Assessment Tool CAF still has partial acceptance amongst partner agencies Work has progressed to build momentum to take it to the next stage During March 2012 successful consultation and engagement work was undertaken with practitioners, young people and parents Ideas were put forward as to how to strengthen and review the CAF

27 Early Help Assessment Tool The Early Assessment builds on the principles of the CAF and feedback from the consultation It can be used effectively to holistically assess the whole family and agree a family action plan The Family Support Programme is piloting the use of the Early Help Assessment Tool The Early Help System is an electronic multi-agency tool to record, share and store work undertaken

28 Early Help Assessment Tool It is a safe and secure web based case management system It is being developed and configured with a range of committed partner agencies Phase 1 will go live on 1 st March 2014 and includes those working in the Family Support Programme How can you be part of this work?

29 Team around the Family Family focused rather than agency focused Allows the family to meet all service providers for single offer Allows all practitioners to understand underlying whole family strengths and stressors Allows the deployment of the most effective and efficient multi-agency resources Creates an opportunity for families to talk about the impact of these resources Allows monitoring, reviewing and celebration of change

30 Early years Children s centre Housing Officer Adult Social Worker Adult mental health Youth worker Team Manager Health visitor Whole Family CAMHS CORE SFSP TEAM Home school link worker TAF Co-ordinator Educational psychologist Social care family support worker Multi-agency Panel School School nurse Substance misuse services ESF Worker Domestic abuse services Education welfare officer TAF holistic 12 week assessment and intensive support CORE LOCAL TAF MULTI-AGENCY Voluntary TEAM organisation worker TAF Family Support Network SFSP Family Coordinator Community Police Officer Disabilities worker Anti-social behaviour officer

31 Lead Agency Taking a lead in multi-agency partnership Appoints, manages and supervises Lead Professional role ensuring appropriate skills and training Sends out TAF invites/reminders Provides chair and minute taker for TAF Ensures family progress in monitored and reported at each TAF Sends out minutes and details of family progress Ensures systematic handover of lead agency role if appropriate during the course of an intervention Takes a lead in case closure when family has met outcomes

32 Lead Agency Taking a lead in multi-agency partnership 29 families held by Education 14 families held by Youth Services 13 families held by Children s Services 10 families held by Housing 6 families held by Police 4 families held by Health

33 Lead professional Is introduced to the family at the beginning of the process Participates in the assessment process Acts as a single point of contact for family from 12 weeks Grips the family through a process of change for up to 9 months, both supporting and challenging when appropriate. Leads a single offer of local co-ordinated service to families through a Team around the Family. Arranges invites, chair and minute taker for 3 rd TAF onwards. Sends out minutes and record of Family progress to FSP Team Co-ordinates the delivery of a TAF agreed Family Action Plan. Monitors and reviews family progress until outcomes are met.

34 Lead professional Teacher Education Welfare Officer Home School Link Worker SENCO Pastoral Care Coordinator Youth Support Worker Police officer/community Safety Officer/CID Officer School Nurse Community Nurse Probation officer Social Worker CIN Family Support Worker

35 Social media network of local professionals Patchwork Paul Brewer

36 Multi-agency local panels Joining-up professionals through social media Whole Family Whole Family Assessment, Family Action Plan Lead Agency Lead Professional Effective Systems Team around the Family

37 Referral All statutory and voluntary agencies Family/Multiagency Action Plan Intensive inhome support Patchwork 2 nd TAF Handover to Lead Professional Patchwork TAF Progress Matrix Exit Programme and Payment by Result Multiagency Panel 1 st TAF LP appointed Family Action Plan in place Patchwork 3 rd TAF Lead Professional led Patchwork TAF Progress Matrix TAF Closure meeting Patchwork Final TAF Progress Matrix Lead Agency allocated Family Support Programme Whole family Assessment Patchwork TAF invites 4 th 8 th TAF Lead Professional led Patchwork Penultimate TAF Plan for Closure Patchwork TAF Progress Matrix TAF Progress Matrix

38 Where we are now National Programme Working together Families Surrey Family Support Programme Teams District & Borough Councils