EMC NetWorker Module for Microsoft

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1 EMC NetWorker Module for Microsoft Version 9.0 Administration Guide REV 01

2 Copyright EMC Corporation. All rights reserved. Published in USA. Published September, 2015 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to EMC Online Support ( EMC Corporation Hopkinton, Massachusetts In North America EMC NetWorker Module for Microsoft 9.0 Administration Guide

3 CONTENTS Figures 7 Tables 9 Preface 11 Chapter 1 Overview of Product Features 15 Overview of NetWorker Module for Microsoft Technologies used in NMM Volume Shadow Copy Service (VSS) technology Block Based Backup Virtual Device Interface (VDI) technology NMM simplification Changes in underlying architecture with simplification...20 Supported types of backup and recovery...21 NetWorker backup levels and corresponding NMM backup levels...22 Granular level recovery...22 Directed recovery Performing directed recoveries with NMM NMM backup and recovery requirements...26 Access privileges for backup and recovery Setting AES data encryption Syncing NMM client and NetWorker server clocks...28 Adding Microsoft Windows groups and NetWorker administrative privileges Identifying and back-translating computer names through name resolution Recovering VSS backups created by using NMM 8.2.x and earlier releases...29 Chapter 2 NMM Client Graphical User Interfaces 31 Overview of NMM graphical user interfaces NetWorker User for Microsoft user interface...32 User interface views Display conventions...33 Chapter 3 NetWorker Client Management 37 Connecting to a NetWorker server...38 Specifying a recovery browse time...39 Specifying ranges for service and connection ports Reducing the range of available ports...40 Specifying a password Changing the PW1 password...40 Configuring NetWorker administrator privileges...41 Chapter 4 Restricted Data Zone 43 EMC NetWorker Module for Microsoft 9.0 Administration Guide 3

4 CONTENTS NMM support for NetWorker Restricted Data Zone Recommendations Providing required privileges for RDZ support in NMM Chapter 5 Scheduled VSS-based Backups 47 Backing up data and data protection policies...48 Configuring a client resource Viewing a valid application data save set URL encoding for save sets...49 Using the NetWorker Administration GUI to create a client resource Additional considerations when backing up a clustered NMM client...53 Best practices and recommendations...54 Chapter 6 Data Deduplication with Data Domain 57 Overview of deduplication support with Data Domain...58 Supported Microsoft applications Related documentation Client direct data deduplication backup and recovery Backup support...59 Recovery support Data Domain and NetWorker server configuration...60 Data Domain Boost data deduplication capabilities Configuring data deduplication for Data Domain clients Recovering deduplicated data Chapter 7 Multihomed Setup for Backup and Recovery 65 Overview of a multihomed environment Sample network topology of multihomed environment for backup Requirements for a multihomed environment...67 NIC and IP requirements...67 Network configuration requirements for the NMM client Network configuration requirements for NetWorker server Network configuration requirements for NetWorker storage node Configuring a client resource Chapter 8 Microsoft Active Directory Backup and Recovery 71 Overview of Active Directory operations...72 Operations supported with Active Directory...72 Supported Active Directory objects for granular backup and recovery Performing Active Directory granular backups...72 Recommendations for Active Directory granular backups Setting up a local Windows SYSTEM account as an ADAM administrator Configuring a pool for backup operations...74 Configuring a client resource...76 Performing an Active Directory granular recovery Recovery restrictions for Active Directory Recovering an Active Directory object or object attribute EMC NetWorker Module for Microsoft 9.0 Administration Guide

5 CONTENTS Recovering Active Directory backups created by using NMM 8.2.x and earlier Chapter 9 Cloning Backup and Recovery 81 Overview Cloning with NMM Recovering cloned data with NMM...83 Identifying the required save time range...83 Recovering NMM data from recoverable or recycling save sets...83 Generating the media database list of the save sets...84 Recovering recoverable save sets to the client file index...84 Recovering recyclable save sets to the client file index Save set not in media database Using the NetWorker User for Microsoft GUI for recovery...89 Restriction on cloning of BBB incremental backups to AFTD...90 Chapter 10 Troubleshooting 91 NMM Configuration checker NMM client error messages General NMM client error messages Microsoft Exchange client error messages...95 Microsoft SharePoint Server client error messages Microsoft SQL Server client error messages Checking log files NMM client log files...99 Active Directory log files NetWorker server log files Other troubleshooting resources EMC NetWorker Module for Microsoft 9.0 Administration Guide 5

6 CONTENTS 6 EMC NetWorker Module for Microsoft 9.0 Administration Guide

7 FIGURES VSS backup process Architecture in NMM 8.2 SP1 and earlier Architecture in NMM Save sets that are written to the tape...23 Configuration Options...25 Select Viewable Clients...25 Encryption directive for SQL VSS client resource configuration...28 Recover view of the NetWorker User for Microsoft GUI main page Monitor view of the NetWorker User for Microsoft GUI main page Selected and partially selected items...35 Configure Options dialog Configure Recover Plug-in(s) dialog box Client Properties dialog...51 Client direct data deduplication environment Apps & Modules tab with the Deduplication attribute Sample network topology of NetWorker multihomed backup Advanced Settings dialog EMC NetWorker Module for Microsoft 9.0 Administration Guide 7

8 FIGURES 8 EMC NetWorker Module for Microsoft 9.0 Administration Guide

9 TABLES Revision history Style conventions Support for backup and recovery NetWorker backup levels and corresponding NMM backup levels Pull and push directed recovery support Access privileges needed for backup and recovery...26 Icons used in the NetWorker User for Microsoft GUI Privileges options for RDZ Special characters and their URL-encoded values Additional considerations for backing up a clustered NMM client...53 Best practices and considerations for application backups...54 Configuration details for Data Domain and NetWorker...60 System-only attributes that are not backed up Attributes retained after object is deleted Parent and the child save sets EMC NetWorker Module for Microsoft 9.0 Administration Guide 9

10 TABLES 10 EMC NetWorker Module for Microsoft 9.0 Administration Guide

11 Preface As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions that are described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC technical support professional if a product does not function correctly or does not function as described in this document. Note This document was accurate at publication time. Go to EMC Online Support ( support.emc.com) to ensure that you are using the latest version of this document. Purpose This guide contains information about using the EMC NetWorker Module for Microsoft (NMM) software and is intended for use by system administrators during the setup and maintenance of the product. Note The EMC NetWorker Administration Guide supplements the backup and recovery procedures described in this guide. Download a copy of the EMC NetWorker Administration Guide from EMC Online Support ( before using this guide. Audience This guide is part of the NMM documentation set, and is intended for use by system administrators during the setup and maintenance of the product. Readers should be familiar with the following technologies used in backup and recovery: EMC NetWorker software Microsoft Volume Shadow Copy Service (VSS) technology EMC NetWorker Module for Microsoft 9.0 Administration Guide 11

12 Preface Revision history The following table presents the revision history of this document. Table 1 Revision history Revision Date Description 01 September, 2015 First release of this document for EMC NetWorker Module for Microsoft release 9.0. Related documentation The NMM documentation set includes the following publications: EMC NetWorker Module for Microsoft Release Notes EMC NetWorker Module for Microsoft Administration Guide EMC NetWorker Module for Microsoft Installation Guide EMC NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide EMC NetWorker Module for Microsoft for SQL VDI User Guide EMC NetWorker Module for Microsoft for Exchange VSS User Guide EMC EMC NetWorker Module for Microsoft for Hyper-V VSS User Guide EMC NetWorker Module for Microsoft for Windows Bare Metal Recovery Solution User Guide EMC NetWorker Performing Backup and Recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution Technical Notes EMC NetWorker Performing Exchange Server Granular Recovery by using NetWorker Module for Microsoft with Ontrack PowerControls Technical Notes EMC NetWorker SharePoint BLOB Backup and Recovery by using NetWorker Module for Microsoft and Metalogix StoragePoint Technical Notes NetWorker documentation set Special notice conventions that are used in this document EMC uses the following conventions for special notices: NOTICE Addresses practices that are not related to personal injury. Note Presents information that is important, but not hazard-related. Typographical conventions EMC uses the following type style conventions in this document: Table 2 Style conventions Bold Italic Monospace Used for names of interface elements, such as names of buttons, fields, tab names, and menu paths (what the user specifically selects or clicks) Used for full titles of publications that are referenced in text Used for: 12 EMC NetWorker Module for Microsoft 9.0 Administration Guide

13 Preface Table 2 Style conventions (continued) System code System output, such as an error message or script Pathnames, file names, prompts, and syntax Commands and options Monospace italic Monospace bold Used for variables Used for user input [ ] Square brackets enclose optional values Vertical bar indicates alternate selections - the bar means or { } Braces enclose content that the user must specify, such as x or y or z... Ellipses indicate non-essential information that is omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows: Product information For documentation, release notes, software updates, or information about EMC products, go to EMC Online Support at Technical support Go to EMC Online Support and click Service Center. Several options for contacting EMC Technical Support appear on the site. Note that to open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Online communities Go to EMC Community Network at for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all EMC products. Your comments Your suggestions help to improve the accuracy, organization, and overall quality of the user publications. Send your opinions of this document to EMC NetWorker Module for Microsoft 9.0 Administration Guide 13

14 Preface 14 EMC NetWorker Module for Microsoft 9.0 Administration Guide

15 CHAPTER 1 Overview of Product Features This chapter includes the following sections: Overview of NetWorker Module for Microsoft Technologies used in NMM NMM simplification Supported types of backup and recovery...21 NetWorker backup levels and corresponding NMM backup levels...22 Granular level recovery...22 Directed recovery NMM backup and recovery requirements...26 Recovering VSS backups created by using NMM 8.2.x and earlier releases...29 Overview of Product Features 15

16 Overview of Product Features Overview of NetWorker Module for Microsoft The EMC NetWorker Module for Microsoft software uses the following technologies to provide backup and recovery of Microsoft applications: Microsoft Volume Shadow Copy Service (VSS) technology - NMM uses VSS technology to provide snapshot backup and recovery support for Microsoft applications. The NMM client creates point-in-time snapshot data, which can then be recovered from the backup media. You can perform backup and recovery of the following applications: Active Directory Exchange Server SharePoint Server Hyper-V Server SQL Server Technologies used in NMM Block based backup (BBB) technology NMM uses Block Based Backup (BBB) technology to back up Exchange Server and Hyper-V Server data. Microsoft Virtual Device Interface (VDI) technology - NMM uses VDI technology to back up and recover SQL Server data. The NetWorker Module for Microsoft for SQL VDI User Guide provides specific backup and recovery information for a SQL Server using VDI. NMM uses Volume Shadow Copy Service (VSS), Block Based Backup (BBB), and Virtual Device Interface (VDI) technologies. This section provides more information on these topics. Volume Shadow Copy Service (VSS) technology This section provides information about Volume Shadow Copy Service (VSS) technology. The VSS process This topic describes the process of a VSS backup and recovery. How a backup and recovery works: The requestor asks for information about the available writers and their metadata from VSS. VSS reviews the request for validity. VSS sends writer data from multiple application and system writers to the requestor. The requestor tells VSS which writers and volumes to include in the snapshot. Each application and service that supports VSS has its own writer, which understands how the application or service works. After the writer signals that it has prepared the data, the following steps occur. 1. The VSS software completes the following tasks: Directs the writer to freeze I/O to the selected volumes. Queues transactions for later processing. 16 EMC NetWorker Module for Microsoft 9.0 Administration Guide

17 Overview of Product Features Calls a provider to capture or take a shadow copy of the requested data. 2. The provider completes the following tasks: Captures the prepared data. Creates a snapshot that exists side-by-side with the live volume. Signals VSS. This signal tells the writer to resume activity. I/O is released to the selected volumes and any queued writes that arrived during the provider's work are processed. The following figure illustrates the VSS backup process. Figure 1 VSS backup process Components in the VSS snapshot creation process VSS acts as a coordinator among the three components that create, modify, back up, and recover data. Requestor A requestor is the application that initiates the request to create a shadow copy. Typically the requestor is a backup application. Here, NMM is the requestor. Provider The provider is used to capture snapshots. The Microsoft Software Shadow Copy provider is a host-based provider that works with any type of storage hardware and is included in all Windows versions. Writer The writer is an application-specific software that acts to ensure that application data is ready for shadow copy creation. Writers provide information about the data to back up, and specific methods for handling components and applications during backup and recovery. Writers also identify the type of application or service that is being backed up. If a service or application is present on a system but is not active, information from its writer is not available. Consequently, a writer can appear or disappear from backup to backup. Volume Shadow Copy Service (VSS) technology 17

18 Overview of Product Features Block Based Backup This section provides an overview about the Block Based Backup (BBB), which is the only backup option for Exchange Server and Hyper-V Server in NMM 9.0. The Block Based Backup and Recovery chapter in the NetWorker Release 9.0 Administration Guide provides information about BBB. The NetWorker Module for Microsoft for Exchange VSS Release 9.0 User Guide and the NetWorker Module for Microsoft for Hyper-V VSS Release 9.0 User Guide provide details about how to perform BBB for Exchange Server and Hyper-V Server respectively. Block Based Backup is a backup method where the backup client analyzes the volume and backs up only the changed or new blocks that make up a file. The main benefits of using BBB over file-based backup is that BBB can reduce backup storage requirements and minimize the recovery point objective (RPO) when backing up and restoring files. BBB provides the following advantages over file-based backup: BBB does not require a backup of all the files present in the volume. BBB copies the used blocks in the volume for level full or incremental backups. Performing a file by file search and copy can be time consuming. During backup, BBB copies only those blocks that have changed since the last backup, while file-based backup copy complete files that have changed within a file. By only copying the changed blocks, BBB backups complete faster than file-based backups. BBB provides backup in native VHDx or VHD format based on operating system support. VHDx or VHD backup format has advantages such as instant backup access, fast search, incremental forever, synthetic fulls, and granular level recovery. When using BBB for Exchange, consider the following: BBB is the only supported backup technology for NMM 9.0 and later. You must select BBB when configuring a client resource, or select a Data Domain or AFTD as the target device, otherwise the backup fails. Direct File Access (DFA) must be enabled for the target devices. Cloning for incremental backup is not supported on AFDT. The backup level is always full when using Data Domain as the target device. An Exchange Server incremental backup is promoted to BBB full, if the database moves to another node. When using BBB with NMM Hyper-V, consider the following: BBB is the only supported backup technology for NMM 9.0 and later. You must select BBB when configuring a client resource, or select a Data Domain or AFTD as the target device, otherwise the backup fails. Direct File Access (DFA) must be enabled for the target devices. Cloning for incremental backup is not supported on AFDT. BBB does not support the following: Files that are encrypted, compressed, or deduplicated. Persistent snapshots and hardware providers. Recovery of backups created by using NMM 8.2.x or earlier release. Local AFTD or file type device (without share type). The device must be in the UNC path, for example \\<Hostname>\<Device Name>\. 18 EMC NetWorker Module for Microsoft 9.0 Administration Guide

19 Overview of Product Features Virtual Device Interface (VDI) technology NMM simplification Virtual Device Interface (VDI) technology is used to backup and recover Microsoft SQL data. The NetWorker Module for Microsoft for SQL VDI User Guide provides details. In NMM 8.2 SP1 and earlier, NMM uses NetWorker client as the base, Replication Manager APIs for application consistency snapshots, and PowerSnap for data movement and snapshot life cycle management. NMM 9.0 uses the VSS Common Requestor for all VSS framework related operations and all workflows. The VSS Common Requestor has replaced Replication Manager. PowerSnap's snapshot management is no longer present in NMM 9.0 and data roll-over is now performed using NetWorker's traditional Save for SQL Server (VSS) and SharePoint VSS, and Block Based Backup framework for Hyper-V and Exchange Server. NMM simplification has improved backup and recovery performances, removed complex and time consuming maintenance of different layers, removed restrictions on workflows for addition of new features, and simplified backup and recovery logs. All existing NMM features are supported by the simplified architectural and there are minimal changes to the graphical user interfaces. The following diagrams show the architectural differences between previous NMM releases and NMM 9.0. Figure 2 Architecture in NMM 8.2 SP1 and earlier Virtual Device Interface (VDI) technology 19

20 Overview of Product Features Figure 3 Architecture in NMM 9.0 Changes in underlying architecture with simplification The simplification of the underlying architecture of NMM has brought the following changes: Persistent snapshots are no longer supported. The logging model is reduce to a single log file for save and single log file for recover. The backup command is nsrnmmsv and the recovery command is nsrnmmrc. The nsrsnap_vss_save and nsrsnap_vss_recover commands are no longer used. The installation and implementation process is simpler because there are fewer software components required for NMM backup and recovery. The NetWorker Module for Microsoft Release Installation Guide provides details. Snapshot policy used in previous NMM releases is replaced by data protection policy. The NetWorker Administration Guide provides details about data protection policy. NMM 8.2 SP1 and earlier backups, and NetWorker backups shared a common namespace. This previously posed technical challenges during browsing and restoring the backup. A separate backup namespace is now available for NMM backups. 20 EMC NetWorker Module for Microsoft 9.0 Administration Guide

21 Overview of Product Features Supported types of backup and recovery NMM can back up your data automatically or manually, as required. The backed up data can be recovered as specific items or an entire volume. You can also fully recover a disabled computer. NMM supports the following types of backups: Scheduled backup Scheduled backups are available for all Microsoft applications. The NetWorker server backs up client data regularly by using scheduled backups. You can schedule a backup to start at any time. Manual backup Manual backups are only available for Microsoft SQL Server when using the VDI technology. Manual backups are also known as adhoc backups. You can start a manual backup at any time. Manual backups are always full backups. Federated backup Federated backups are available for SharePoint Server, Hyper-V Server, Exchange Server, and SQL Server (VDI). Granular backup Granular backups are available for Active Directory. A granular backup does not use snapshot technology (non-vss). Instead, the backup is routed directly to a granular backup medium. A traditional granular Active Directory backup enables you to recover individual objects and object attributes. NMM supports the following types of recovery: Conventional recovery The entire volume or database is recovered as a whole. Granular level recovery Granular level recovery (GLR) lets you recover specific items, such as files and folders. The "Granular level recovery" section provides more details. Disaster recovery The NetWorker Module for Microsoft for Windows Bare Metal Recovery Solution User Guide provides details. The following table lists the types of backups and restores supported for the different Microsoft applications. Table 3 Support for backup and recovery Types of backup and recovery Active Directory SQL Server (VSS) Exchange Server (VSS) Share- Point Server (VSS) Hyper-V (VSS) SQL Server (VDI) Scheduled backup Yes Yes Yes Yes Yes Yes Manual backup Yes Federated backup Yes Yes Yes Yes Conventional recovery Granular level recovery Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Disaster recovery Yes Yes Yes Yes Yes Supported types of backup and recovery 21

22 Overview of Product Features NOTICE NMM does not support backup and recovery of Windows Server 2012 deduplication volumes. NetWorker backup levels and corresponding NMM backup levels The table below lists the NetWorker backup levels and corresponding NMM backup levels. Note NetWorker backup level synthetic full is not supported in NMM. Table 4 NetWorker backup levels and corresponding NMM backup levels Microsoft applications NetWorker backup level Corresponding NMM backup level All Microsoft applications Full Full Hyper-V and Exchange Server Incremental Performs incremental but the resulting save set is synthesized and full SQL Server (VDI) Incremental Logs only Note In addition to full and logs only, you can also preform cumulative incremental backups for SQL VDI. The NetWorker Module for Microsoft SQL VDI User Guide provides detailed information about the types of backup and recovery supported for SQL VDI. SQL Server (VSS) and SharePoint Server (VSS) Incremental Not supported Granular level recovery You can perform granular-level recovery (GLR) for backups of Exchange, Hyper-V, and SharePoint applications created with NMM. GLR enables you to recover specific items, such as files and folders, from a single full backup without having to recover the full backup. This feature reduces the recovery time and the space requirements on local system storage. While you can back up to any NetWorker device type, GLR is only possible with an adv_file (AFTD) or Data Domain device on a NetWorker server or storage node. If the device type is not eligible for GLR (for example tape device), the backup must be cloned to an AFTD or Data Domain device before a GLR restore can be performed. Ensure that Client Direct is enabled on the AFTD or DD device before performing GLR. GLR for SharePoint To perform GLR for SharePoint, use the GLR option in the NetWorker User for Microsoft GUI. The GLR plug-in uses NetWorker Virtual File System (NWFS). This plug-in exposes files from a list of save sets within a single full backup 22 EMC NetWorker Module for Microsoft 9.0 Administration Guide

23 Overview of Product Features as a virtual file system on an NMM client. The NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide provides specific details for SharePoint GLR. GLR for Hyper-V and Exchange Server To perform GLR for Hyper-V and Exchange Server, use the GLR option in the NetWorker User for Microsoft GUI. The GLR operation for Hyper-V and Exchange Server are preformed using a Block Based Backup mount. The Block Based Backup and Recovery chapter in the NetWorker Release Administration Guide provides information about BBB, and the NetWorker Module for Microsoft for Hyper-V VSS User Guide and NetWorker Module for Microsoft for Exchange VSS User Guide provides specific details for Hyper-V and Exchange GLR respectively. Performing GLR for data backed up on tape 1. Identify the save sets that are cloned to the tape device by running the mminfo command. The output consists of separate lists of the save sets that are cloned to a tape device, AFTD, or DD device. For example, the following figure displays the save sets that are written to the tape. Figure 4 Save sets that are written to the tape Directed recovery 2. Run the nsrclone command to clone the save sets on the tape device to an AFTD or DD device. Ensure that these save sets are placed in the same group policy as the original backup. 3. Perform GLR of the cloned save sets on the AFTD or DD device. The NetWorker Administration Guide provides details about directed recovery and requirements. There are two types of directed recovery: In a pull directed recovery, the control role and destination role are run on the same computer. The control role running on the destination computer pulls the recovery data to itself. Backup data from the source client is restored to the destination client. In a push directed recovery, the control role can run on the source client or a different client. Backup data from the source client is restored to the destination client. The control client computer pushes the data out to another computer, the destination client. The destination client is a different computer than the source client and control client. The following table lists the pull and push directed recovery support provided by NMM. Table 5 Pull and push directed recovery support Application Pull directed recovery Push directed recovery Exchange Server Yes Only for DAG-based recovery Yes Hyper-V No No SharePoint Server Yes No SQL Server VSS Yes No Directed recovery 23

24 Overview of Product Features Table 5 Pull and push directed recovery support (continued) Application Pull directed recovery Push directed recovery SQL Server VDI Yes No For pull directed recovery for the supported applications listed in the preceding table, you can perform the following tasks: Run NMM recovery on the same server that the data is being backed up to but to a different location. Specify the alternate server to recover to. Note In NMM, you can perform a SQL Server VSS directed recovery to either of the following destinations: A different computer The original computer but a different location. The NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide provides details. Note When performing directed recovery of Exchange Server BBB, ensure that the following are the same for both the source and destination servers: The operating system and service packs. Exchange Server 2010 version and its RU levels. Exchange Server 2013 version and its CU levels. Performing directed recoveries with NMM This topic describes how to create a volume backup. The volume backup is the source for a directed recovery. Procedure 1. Start the NetWorker User for Microsoft GUI on the server to receive the backed-up data. 2. Connect to the NetWorker server that hosts the source NMM client. 3. Add the NMM client that created the volume backup as a locally browsable client. 4. On the Options menu, click Configure Options. The following figure shows the Configuration Options dialog box. 24 EMC NetWorker Module for Microsoft 9.0 Administration Guide

25 Overview of Product Features Figure 5 Configuration Options 5. Click Refresh ( ). The following figure shows the Select Viewable Clients dialog box that appears. The clients available on the NetWorker server that you are attached to are listed under Available clients on. Figure 6 Select Viewable Clients 6. Click Add to add the required clients from the Available clients on list box or click Remove to remove clients as needed. 7. Click OK. 8. Click the Client list, and select the client that created the volume backup as the browsable client. 9. If the Monitor is the active navigation bar item, and you are prompted with the Navigate Away dialog box, click Yes. Performing directed recoveries with NMM 25

26 Overview of Product Features 10.On the Recover Sessions bar, select Recover Options. The Recover Session Options dialog box appears. 11.Click the NetWorker tab. 12.Specify the destination for the recovery in the Relocate Recovered Data dialog box. 13.Click OK. 14.Recover the remote client's backup to the local destination. NMM backup and recovery requirements The following section provides information about NMM backup and recovery requirements. Access privileges for backup and recovery Before configuring or performing NMM backups and recoveries, ensure that you have the appropriate level of privileges for all resources that must be accessed. Note When installing NMM, you have the option of running the System Configuration Checker from the installer. It is recommended that you run the System Configuration Checker to ensure that your setup is properly configured for backup and recovery, and all required privilege levels are provided. The following table describes the required privilege levels. Table 6 Access privileges needed for backup and recovery Resource NetWorker server NMM client computer All applications protected by NMM for VSS based backups. For example: Required privileges NetWorker Administrator or NetWorker Backup Operator Windows Administrator or Windows Backup Operator Windows Administrator Exchange Server Hyper-V Server SharePoint Server SQL Server Network domain Storage node servers Windows Domain Administrator Windows Administrator Exchange Server Administrator Local Group 26 EMC NetWorker Module for Microsoft 9.0 Administration Guide

27 Overview of Product Features Table 6 Access privileges needed for backup and recovery (continued) Resource Required privileges Backup Operators Domain Users Exchange Servers Log on as Service Remote Desktop Users Organization Management Setting AES data encryption To start using data encryption, you must first set the data zone pass phrase for the NetWorker server by using the NetWorker Administration GUI. After the pass phrase is assigned, you can configure directives within NetWorker to use Advanced Encryption Standard (AES) encryption. Note Block Based Backup (BBB) for Exchange Server and Hyper-V Server does not support AES encryption. For VSS backups Select the Encryption directive from the Directive menu on the General tab when configuring the client resource. Complete this task for all applications for which AES encryption must be implemented. For example, in the following figure the Encryption directive is selected in the Directive field when configuring the client resource for SQL VSS backup. Setting AES data encryption 27

28 Overview of Product Features Figure 7 Encryption directive for SQL VSS client resource configuration For VDI backups The NetWorker Module for Microsoft for SQL VDI User Guide provides information on how to implement AES encryption for a SQL VDI client resource. Syncing NMM client and NetWorker server clocks The clock times for the NMM client and NetWorker server must match for backups to work without any issues. If the clock times are not in sync and differ by more than five minutes, problems occur when recovering full and incremental backups. Adding Microsoft Windows groups and NetWorker administrative privileges The NetWorker server recognizes domain names and Microsoft Windows groups, both local and global. For example: Administrators group Domain Admins group If you are logged in to a domain, only the global group is recognized. You can find out the name of your group by running the Windows utility findgrp.exe, which is available with the Windows Resource Kit. If you are logged in to an individual Windows computer, only the local group is recognized, because there is no global group. In cases where a user belongs to a domain that cannot be contacted by the server and therefore the username cannot be verified, you can use a more specific user description to guarantee that the appropriate user will have administrative rights to the server. The syntax for this user description is as follows: 28 EMC NetWorker Module for Microsoft 9.0 Administration Guide

29 Overview of Product Features Single user: user=user_name, domain=domain_name Group: group=group_name, domainsid=domain_id Identifying and back-translating computer names through name resolution The NetWorker server and the NMM client need proper name resolution to identify and back-translate computer names. For example: name-to-ip address IP address-to-name Also, the NMM client uses the host machine NETBIOS or short name when connecting to the NetWorker server to browse backups. If the NETBIOS name is not found, NMM will not be able to display backups. Complete the required steps to ensure clear communication of computer names. Procedure 1. Add the NetWorker server name to either of the following: The local hosts file, which is located in the following location: %SystemRoot%\system32\drivers\etc The Domain Name System that contains the names of all servers on your network. 2. When configuring a client resource for solutions like Exchange, SharePoint, and so on, specify the NETBIOS name for the client in the Aliases attribute. Recovering VSS backups created by using NMM 8.2.x and earlier releases You can use NMM 9.0 to recover VSS backups created by using NMM 8.2.x and earlier release for Exchange Server, SQL Server, SharePoint Server, and Hyper-V. This information is not required for users using NMM 8.2.x and earlier release for SQL Server VDI or Active Directory backup and recovery, and upgrading the NMM 9.0. The NetWorker Module for Microsoft Release Install Guide provides information about the "Restore of NMM 8.2.x and Earlier Backups (VSS workflows)" option in the installer. The Scheduled Backup chapter in this guide provides the information on editing client resources that were created using NMM 8.2.x and earlier release, and information about the NetWorker Management Console bulk edit feature. The application-specific user guides provide the information about the "Restore previous NMM release backups" shortcut at the Start menu that you must use to perform recovery of backups created by using NMM releases earlier than 9.0. Notes If you are using Avamar for deduplication with NMM 8.2.x and earlier releases, ensure to install Avamar from the Avamar client package before upgrading to NMM 9.0. NMM 9.0 does not support Avamar node backup and recovery. If you have configured Exchange Server node-level backups with NMM 8.2.x and earlier releases, review the following information: Identifying and back-translating computer names through name resolution 29

30 Overview of Product Features NMM 9.0 and later does not support node-level backups. Node-level backups that are configured with NMM 8.2.x or earlier releases fail after upgrading to NMM 9.0 and the error message is documented in the log file. Snapshot backups (11day/All) that are configured with NMM 8.2.x or earlier releases are only supported for node-level backups and standalone backups. NMM 9.0 does not support snapshot backups and node-level backups. Only standalone conventional backups are supported in NMM EMC NetWorker Module for Microsoft 9.0 Administration Guide

31 CHAPTER 2 NMM Client Graphical User Interfaces This chapter includes the following sections: Overview of NMM graphical user interfaces NetWorker User for Microsoft user interface...32 NMM Client Graphical User Interfaces 31

32 NMM Client Graphical User Interfaces Overview of NMM graphical user interfaces The following user interfaces are available for NMM backup and recovery of Microsoft applications: NetWorker User for Microsoft GUI This user interface can be used to recover all supported versions of the following Microsoft applications (all supported versions) by using the VSS technology: SQL Server Exchange Server Hyper-V Server SharePoint Server Active Directory NetWorker User for SQL Server GUI This user interface is used to back up and recover the supported versions of SQL Server by using the VDI technology. The NetWorker Module for Microsoft for SQL VDI User Guide provides details. NetWorker SQL Adhoc plugin You can install the NetWorker SQL Adhoc plugin during the NMM installation. This plugin enables the user to perform manual backups and recovery from the Microsoft SQL Server Management Studio GUI. The NetWorker Module for Microsoft for SQL VDI User Guide provides details. Note The NetWorker SQL Adhoc plugin support is not available for SQL Server 2005 (x86). EMC Data Protection Add-in for System Center Virtual Machine Manager (SCVMM) The NetWorker Module for Microsoft for Hyper-V VSS User Guide provides details. NetWorker User for Microsoft user interface User interface views Recover view The NetWorker User for Microsoft user interface has specific views and display conventions that enables you to perform basic tasks. Select Start > Program > NetWorker Modules > NetWorker User for Microsoft on the host where NMM is installed to start the GUI. The NetWorker User for Microsoft program GUI has two views as described below. All recoveries are performed from the Recover view by selecting the Recover icon the left of the NetWorker User for Microsoft GUI. The following figure shows the Recover view. on 32 EMC NetWorker Module for Microsoft 9.0 Administration Guide

33 NMM Client Graphical User Interfaces Figure 8 Recover view of the NetWorker User for Microsoft GUI main page The summary of selected items can also display exclusions, which are those items that are not selected for recovery. This view can be helpful when many items are selected for recovery. Monitor view Recovery and snapshot management operations can be monitored in the Monitor view by selecting the Monitor icon on the left of the NetWorker User for Microsoft GUI main page. Figure 9 Monitor view of the NetWorker User for Microsoft GUI main page Most messages displayed in the Monitor view are also written to log files. The Troubleshooting topic provides more information about log files. You can also copy and paste text from the Monitor view to another application. Display conventions The NetWorker User for Microsoft GUI uses specific icons to identify various tasks and operations. The following table outlines the main conventions used in the NetWorker User for Microsoft GUI. Display conventions 33

34 NMM Client Graphical User Interfaces Table 7 Icons used in the NetWorker User for Microsoft GUI Icon Name Description NetWorker server Displays the NetWorker server that is installed. Recover Exchange Recover Session Monitor Log files Database Displays the Recover view to perform recoveries. Enabled when the Recover icon is selected. Allows you to continue with recovery. Displays the Monitor view to monitor recovery and provide snapshot management options. Displays the log files that contain backup and recovery details. Displays available databases. Opening the GUI and connecting to a NetWorker server This topic provides information on launching the NetWorker User for Microsoft GUI. Note Selecting items for recovery You can also select Configure Options from the Options menu to connect to a NetWorker server. Procedure 1. From the Start menu, open the NetWorker User for Microsoft GUI: If you have opened the NetWorker User for Microsoft GUI before, go to the next step. If this is the first time you have opened the NetWorker User for Microsoft GUI, the Change NetWorker Server dialog box appears. Proceed to step 3 on page From the Main toolbar, click NetWorker Server. The Change NetWorker Server dialog box appears. 3. Click Update Server List to browse for NetWorker servers. The discovery process may take a few minutes. 4. When the list is updated, perform either of the following tasks: Select a server. The selection appears in the Server field. Type a name in the Server field. 5. Click OK. To select items for recovery, select the checkbox beside a node in the navigation tree. A checkmark indicates that the node is selected. By default, all items contained in the node, such as folders and files, are also selected for recovery. 34 EMC NetWorker Module for Microsoft 9.0 Administration Guide

35 NMM Client Graphical User Interfaces Procedure 1. Open the NetWorker User for Microsoft GUI. 2. Expand the required node in the navigation tree. 3. To eliminate a node from the recovery process, clear the checkbox beside the item. The following figure depicts one selected item and several partially selected nodes in the navigation tree. Figure 10 Selected and partially selected items Searching for items This procedure describes how to search from the NetWorker User for Microsoft GUI. Procedure 1. Open the NetWorker User for Microsoft GUI. 2. Click Search above the navigation tree. 3. In the Path field, type a directory path. 4. Optionally, in the Name field, type the name of the search item. You can refine your search as follows: Literal match (case-insensitive) Type abc to return abc, ABC, or AbC but not abcd or ABCD. Literal match (case-sensitive) Type "abc" to return abc but not ABc or abcd. Name contains (case-insensitive) Type %abc% to return abc, abcd, ABCD, or xyzabcde. Name starts with (case-insensitive) Type abc% to return abcd or ABCde but not xyzabcde. Name ends with (case-insensitive) Type %abc to return xyzabc but not ABCde. Single-character match search by using the? wildcard: Type? to return single character entries and drive volumes, such as C or D. Type WMI?Writer to return WMI Writer. Display conventions 35

36 NMM Client Graphical User Interfaces Multiple-character match search by using the * wildcard: Type *.txt to return all entries with a.txt extension. Type * to return all items within the selected container. Type *writer* to return all writers. Search by using both the * and? wildcard Type *???*writer* to return WMI Writer. 5. Click Search. The Details pane displays the results of the search. Specifying recovery browse times The NetWorker User for Microsoft GUI navigation tree displays backup items from the specified date and earlier. Procedure 1. Open the NetWorker User for Microsoft GUI. 2. On the application toolbar, click Browse. 3. Select the arrows to select the date and time, and then click OK. Marking items This topic describes the meaning of marked objects. Unmarked An unmarked item is one that is not selected for backup or restore. An empty check box appears to the left of an unmarked item. Marked A marked item is one that is selected for backup or restore. A checkmark appears in the check box to the left of an marked item. Partially marked A partially marked item is one that has marked descendants, but the item itself is not marked. A partially marked item is not backed up or restored. A checkmark appears in a gray check box to the left of an partially marked item. Selecting backup versions for recovery This procedure describes how to select backup versions from the NetWorker User for Microsoft GUI. Procedure 1. Open the NetWorker User for Microsoft GUI. 2. In the navigation tree, select an item recovery. 3. Right-click the selected item and select Versions from the pop-up menu. 4. Select the backup version to recover. 5. Select the following attribute to change the browse time to the same date as the selected backup version: Use selected item backup time as new browse time 6. Click OK. The items for recovery, displayed in the navigation tree, are from the selected browse time. 36 EMC NetWorker Module for Microsoft 9.0 Administration Guide

37 CHAPTER 3 NetWorker Client Management This chapter includes the following sections: Connecting to a NetWorker server...38 Specifying a recovery browse time...39 Specifying ranges for service and connection ports Specifying a password Configuring NetWorker administrator privileges...41 NetWorker Client Management 37

38 NetWorker Client Management Connecting to a NetWorker server This procedure describes how to use the NetWorker User for Microsoft GUI to connect to a NetWorker server. Procedure 1. Open the NetWorker User for Microsoft GUI. 2. From the Options menu, select Configure Options. The Configuration Options dialog box appears, as shown in the following figure. Figure 11 Configure Options dialog 3. To refresh the list of available NetWorker servers, select the Backup server name field. The Change NetWorker Server dialog box appears. icon next to the 4. Click the Update Server List to obtain the list of all available NetWorker servers, and then select the preferred NetWorker server. 5. Click OK. The server name appears in the Backup Server Name field. NOTICE You can also connect to a NetWorker server by clicking the NetWorker Server icon on the Application toolbar. 6. Click Configure Recover Plug-in(s) to select the required recover plug-ins for Microsoft applications. 38 EMC NetWorker Module for Microsoft 9.0 Administration Guide

39 NetWorker Client Management The Configure Recover Plug-in(s) dialog box appears displaying all the recover plugins in the Active Plug-in(s) field, as shown in the following figure. Figure 12 Configure Recover Plug-in(s) dialog box 7. Move the recover plug-ins that are not required to the Diabled Plug-in(s) field and click OK. Specifying a recovery browse time Only the recover plug-ins displayed under Active Plug-in(s) are listed when Recover is clicked. Procedure 1. Open the NetWorker User for Microsoft GUI. 2. From the Options menu, select Configure Options. The Configure Options dialog box appears. 3. In the Browse Time field, do one of the following actions: Click the arrow to select a calendar date. Type a date and time. 4. Click OK to close the dialog box. Specifying ranges for service and connection ports A service port is a listener port that provides services to NMM client hosts. The default range for service ports is 7937 to A connection port is used to contact a service, whether it is on a NetWorker server, storage node, or client. The default range for connection ports is 0 0. To implement an enhanced security environment, it might be necessary to reduce the range of available ports. The NetWorker Administration Guide provides more information about determining the size of the port range. Specifying a recovery browse time 39

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