MEMWRITER PC User Manual + Troubleshooting ver. 6.0 November Francesco Licco

Transcription

1 MEMWRITER PC User Manual + Troubleshooting ver. 6.0 November 2015 Francesco Licco

2 MEMWRITER PC web connection, a.k.a. COMET mode Indesit Co. Server : setting files repository Indesit Co. appliances Required tools: Laptop Hardware Key USB cable (only for USB Hardware Key) 1

3 MemWriter PC Software Installation Requirements 0. Ensure that your PC: runs on one of these supported Operating Systems: Windows 7 Windows XP Service Pack 2 Windows 2000 Service Pack 3 Windows 98 Windows 98 Second Edition Windows ME Windows Server 2003 has a RAM of 96 MB (minimum), 256 MB (recommended) has a display 1024 x 768 high color, 32-bit has at least 30 Mb of free space (up to 500 Mb may be required) has installed the Microsoft.Net framework 2.0. In case of need, you can download it from: has Windows Installer 3.1 or later. In case of need, you can download it from: has the Microsoft Visual C Redistributable Package (x86) already installed. In case of need, you can download it from: 2

4 MemWriter PC Prolific Driver Installation 1. Install the PL2303 Prolific Driver - run or double-click the PL-2303 Driver Installer program - the InstallShield Wizard will be displayed on your screen to inform you that the PL-2303 USB-to-Serial driver will be installed on your computer. - click the Finish button to close the InstallShield program. If you have plugged the cable into the PC while running the setup installation, please unplug and replug the cable for the system to detect the device 2. Check and note the COM port number - Plug in the USB to Serial adapter to the PC USB port. Windows should detect the driver as Prolific USB-to- Serial Comm Port - Go to Device Manager and check for the Prolific USB-to-Serial Comm Port device; note the COM port number assigned by Windows 3

5 MemWriter PC COMET mode - SETUP 3. Create manually two folders on the PC hard disk C:\ named rfx and out First create the C:\rfx folder, then create the out folder into it. They are needed to store the usage reports of the software. 4. Create manually a folder MEMWRITER directly on the PC hard disk C:\ Extract the Memwriter PC.zip package directly into this folder. 4

6 MemWriter PC COMET mode - SETUP 5. Run the Memwriter by doubleclicking on MemWriterInterface.exe It s an.exe file so it requires no installation in the PC registers and no administrative rights. 6. Select the desired language in the menu item OPTIONS 5

7 MemWriter PC COMET mode - SETUP 7. Set up the usage mode Clicking on COMET in the upper menu bar and selecting COMET Setup the software configuration parameters will be enabled. If available, any previous configuration value will be shown. The set up panel can be unblocked by the password: MEMCOM SELECT: Mode: Server DataBase = use the Indesit Server REMOTE ASSISTANCE for setting or eeprom file download (WARNING: don t select Local DataBase, otherwise you will receive the error ASSOCIATION DATABASE PATH MISSING. The Mode Local DataBase is used only for UK MARKET) Technician Numeric Code = numeric code (6 digits) identifying the technician 6

8 MemWriter PC COMET mode file download 8. File downloading COMET mode allows setting file search by: - reading data from the connected main board ( Get From Hardware mode) - WARNING! If the board is brand new, it won t provide any data and you ll get an error - inserting manually both the commercial code (or even better the full industrial code) and the serial number ( Commercial Code mode) Select the relevant electronic platform of the connected main board (please refer to appendix for electronic platform identification) Select the black hardware key icon Select the relevant connection used in order to communicate with the hardware key (SERIAL/USB or BLUETOOTH) Select the COM Port on which the Hardware Key was installed (refer to point 2) and click OPEN. The green light indicator will switch on. Subsequently click the SEARCH button 7

9 MemWriter PC COMET mode file download Indesit Server grants (Username + Password) are required only at first usage, and will be stored for subsequent accesses. Username and Password will be supplied by Indesit Company. Make sure that the fields Serial Number and Industrial Code contain the correct numbers. Download is started by the specific button; the Close button exits from this window. You can change your password by clicking on the settings icon. You need to enter the old password and the new one that you want to use. Click in order to save, or click in order to go back. 8

10 MemWriter PC COMET mode file download The same Indesit server grants user / password and IMEI have to be inserted on the Remote Assistance web site. 9

11 MemWriter PC COMET mode file download Before clicking OK button in this pop-up you must connect to the household appliance (i.e. the eldo ) If the setting file being written to the board is the same as the one already present, you will get a warning pop-up. Click YES if you want to overwrite the setting file. Now the details of the setting file will be visible in the upper section of the memwriter. 10

12 MemWriter PC COMET mode file download In order to write the setting file to the main board click the button Download The process will be shown as a blue progress bar. During the download process the hardware key will show flashing ORANGE and RED LEDs. At the end the final result message will be displayed. Programming is over. Exit the program and disconnect the hardware key. 11

13 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: The memwriter cannot read the IDENTification TABLE of the electronic board. TROUBLESHOOTING: 1. Check that the Com port is correctly selected. 2. Ensure that the black hardware key icon (see par. 8) is being selected 3. The module may not have any firmware loaded (unable to be programmed) 4. Check the board and/or the hardware key is properly powered 5. Check the connection between the board and the hardware key 6. Check to be within the Bluetooth range 7. Check for any communication interference (e.g.: very strong magnetic fields, Wi-Fi interferences.) 8. Check for the integrity of the connection cables 9. Ensure that the software drivers are properly installed 12

14 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: The memwriter cannot communicate with the hardware key TROUBLESHOOTING: 1.Ensure that the black hardware key icon (see par. 8) is being selected 2.Check that the appliance is connected to the mains supply / the hardware key is powered. 3.Check the connection between the board and the hardware key 4.Check to be within the Bluetooth range 5.Check for any communication interference (e.g.: very stronge magnetic fields, Wi-Fi interferences.) 6.Check for the integrity of the connection cables ERROR DESCRIPTION: The selected Hardware Key icon is wrong TROUBLESHOOTING: 1.Wrong hardware key icon (see par. 8) selected in Communication Settings. Select the black hardware key setting 13

15 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: There was an error when the Memwriter tried to communicate with the appliance TROUBLESHOOTING: 1. Ensure that the correct Com port is selected 2. Check that the connections (cables, plugs, connectors,...) are properly fixed - disconnect and re-connect several times 3. Check if there are any communication problems with the remote assistance server 4. The setting file could not be present in the Remote Assistance Server (please communicate to your Service Quality Manager) ERROR DESCRIPTION: There was an error when the Memwriter tried to communicate with the appliance TROUBLESHOOTING: Check that the user interface is not standing-by. Activate the user interface and try to re-program. (pay attention expecially to the cooking and dishwashing product). 14

16 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: There was an error when the Memwriter tried to communicate with the appliance TROUBLESHOOTING: 1. You can get this error message when trying to program an EVO I board. Just try to re-program. If the error message pops-up in the verification step, the board was correctly written anyway. ERROR DESCRIPTION: There was an error when the Memwriter tried to communicate with the appliance TROUBLESHOOTING: 1. Check if the Eeprom is inserted before programming an EVO I or EVOII ERROR DESCRIPTION: There was an error when checking the downloaded setting file TROUBLESHOOTING: 1. Try to download the setting file again 2. Check if you are programming the correct C+8 for the intended appliance 15

17 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: The Com port is not open TROUBLESHOOTING 1. The Com port is closed. Open the port in Communication Settings. ERROR DESCRIPTION: The memwriter cannot read any data from the appliance TROUBLESHOOTING 1.Check the appliance type (i.e.: the correct electronic platform) in Target Settings 2.Check that the appliance is connected to the mains supply / the hardware key is powered 3.Ensure that the black hardware key icon (see par. 8) is being selected 16

18 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: There was an error trying to open the COM port TROUBLESHOOTING 1.Ensure that the USB cable is connected before opening the Com port 2.Check if the correct COM port has been selected (in Menu Windows - Control Panel - Device Manager see the COM port where the hardware key was installed (USB or Bluetooth)) ERROR DESCRIPTION: The setting file is not compatible with the electronic board TROUBLESHOOTING 1. The file to be loaded on the board is from a different electronic platform than the firmware on the board. Check the file on the server 17

19 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: The MemWriter is trying to load the setting file from a local database, but no folder was specified. TROUBLESHOOTING 1. Check that the Server Database in the COMET Setup dialog box is checked, and that the Local Database is unchecked ERROR DESCRIPTION: The downloaded setting file is not correct for the intended board TROUBLESHOOTING 1. The setting file was not properly downloaded from the server. Try and download it again 2. A wrong platform was selected (e.g.: downloading an Arcadia file setting on a EVO2 board). Select the correct platform (see par. 8) 18

20 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: There was an error when the memwriter try to erase the old setting file (maybe an interference when the SW is going to erase). TROUBLESHOOTING 1. Disconnect the mainboard from the power alimentation for one minute. Just try programming once again 2. Use the white HW Key. If you have bought it after 04/2014 it has the new firmware, otherwise be sure that it has been re-flashed with the new firmware. ERROR DESCRIPTION: The version of memwriter that is used is an old version, and doesn t support the intended board TROUBLESHOOTING 1. Install the last released version of memwriter and try again to program the board. 19

21 MemWriter PC Appendix 1 Error Messages ERROR DESCRIPTION: The error message "I/O generic error" is an error message that identifies that something went wrong during erasing or writing of the flash memory. TROUBLESHOOTING 1. Problem during the communication with the board. Just try programming once again. 2. The hardware key was disconnected during the downloading causing a timeout. Just try programming once again. 3. An area of the flash memory of the board is damaged. Order another board and try to program it. 20

22 MemWriter PC Appendix 2 Web Access Error Messages ERROR MESSAGES Error: Connection with Indesit web site. Check GPRS state Error: Communication during the download Check GPRS state NOTES There was a some issues with internet connection. Please check that the PC/PDA is actually connected to the internet. Check GPRS connection, if the error persist restart the application Be sure that telephone is on. Check that the PDA is active (ONLY PDA) Version.txt file not present. Install again remote assistance software. The Version.txt file is not present in the main directory of the software. Reinstall the remote assistance software. Access denied. IMEI not registered Access denied. UserId or Password are wrong Server communication Server communication Server connection error C01 Server connection error C02 Server connection error C03 Setting file not prenset in the server Server connection error C04 Server connection error C05 ATTENTION: remote assistance software version not updated. Install * version available in the server Server communication. Unsupported version. The installed software version is newer than the one on the server. The password may be incorrect. Server communication. Error in the server database Server communication. Transaction ID with the server not valid Server communication. Setting file not prenset in the server Server communication. Remote Assistance Software is not found on the server Server communication. Version not available Server communication. The installed software version is older than the one on the server. Server communication. Check with the managers of the server that is all right. Only if the error is C01 you need to update the Version.txt file. ( this task if not for the engineer, ask support to the quality) 21

23 MemWriter PC Appendix 2 Programmable Electronic Platforms Washing Machine EVO1 1.Requires eeprom 93C86 inserted before programming 2. Power supply to Hardware Key +6V 3. Memwriter Appliance Setting: WM EVO I 4. Setting file format: 28xxxxxxxxx 22

24 MemWriter PC Appendix 2 Programmable Electronic Platforms Washing Machine EVO2 Low End From beginning of April 2008 spare parts warehouse started to manage the EVOII modules with eeprom fixed, these can only be programmed with smart card/palmare/pc (so modules after that date does not need a eeprom - skip step 1). Attention!! The premodification with eeprom socket can be programmed with smart card/palmare/pc using a blank eeprom or with pre programmed eeprom. 1.Requires eeprom 24C64 inserted before programming 2. Power supply to Hardware Key +6V 3. Memwriter Appliance Setting: WM EVO II / DRYER 4. Use hardware key adapter C Programming connector J12 5. Setting file format: 28xxxxxxxxx 23

25 MemWriter PC Appendix 2 Programmable Electronic Platforms Washing Machine EVO2 From beginning of April 2008 spare parts warehouse started to manage the EVOII modules with eeprom fixed, these can only be programmed with smart card/palmare/pc (so modules after that date does not need a eeprom - skip step 1). Attention!! The premodification with eeprom socket can be programmed with smart card/palmare/pc using a blank eeprom or with pre programmed eeprom. Collector 3-Phase 1.Requires eeprom 24C64 inserted before programming 2. Power supply to Hardware Key +6V Programming connector J7 3. Memwriter Appliance Setting: WM EVO II / DRYER 4. Setting file format: 28xxxxxxxxx 24

26 MemWriter PC Appendix 2 Programmable Electronic Platforms Tumble Dryer EVO2 From beginning of April 2008 spare parts warehouse started to manage the EVOII modules with eeprom fixed, these can only be programmed with smart card/palmare/pc (so modules after that date does not need a eeprom - skip step 1). Attention!! The premodification with eeprom socket can be programmed with smart card/palmare/pc using a blank eeprom or with pre programmed eeprom. 1.Requires eeprom 24C64 inserted before programming 2. Power supply to Hardware Key +6V Programming connector J8 3. Memwriter Appliance Setting: WM EVO II / DRYER 4. Setting file format: 28xxxxxxxxx 25

27 MemWriter PC Appendix 2 Programmable Electronic Platforms Dryer Entry level (Strip modul) [NEW PLATFORM] 1. No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. use hardware key adapter C Setting file format: 50xxxxxxxxx Arcadia Dryer [NEW PLATFORM] 1. No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. Setting file format: 50xxxxxxxxx CN1 J1 Programming connector J1 Programming connector CN1 26

28 MemWriter PC Appendix 2 Programmable Electronic Platforms Washing Machine ARCADIA (NEW PLATFORM) Arcadia Base Collector Programming connector J7 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. Setting file format: 50xxxxxxxxx Arcadia Full Collector Programming connector J7 Arcadia Full 3-Phase Programming connector J15 27

29 MemWriter PC Appendix 2 Programmable Electronic Platforms Washing Machine ARCADIA 2 (NEW PLATFORM) Arcadia 2 Base Collector Programming connector J7 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. Setting file format: 87xxxxxxxxx Arcadia 2 Strip 3-Phase Programming connector J13 Arcadia 2 Full 3-Phase Programming connector J13 28

30 MemWriter PC Appendix 2 Programmable Electronic Platforms Dishwasher DEA 600 / DEA 601 / DEA 602 (NEW PLATFORM) 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. Setting file format: 28xxxxxxxxx A B C 29

31 MemWriter PC Appendix 2 Programmable Electronic Platforms Dishwasher DEA 700 / DEA 603 (NEW PLATFORM) 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. Setting file format: 28xxxxxxxxx A B C 30

32 MemWriter PC Appendix 2 Programmable Electronic Platforms Cooling CL 2005 / CL 2008 (NEW PLATFORM) 1.No eeprom insertion required Full Strip 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. For FULL & STRIP board use module box C for ease 5. Setting file format: 28xxxxxxxxx Programming connector DIRECTLY ON THE SURFACE OF MAIN BOARD 31

33 MemWriter PC Appendix 2 Programmable Electronic Platforms Cooling CL 2005 / CL 2008 (NEW PLATFORM) Static Board Programming connector L4 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. For Static & Entry Segment use hardware key adapter C Setting file format: 28xxxxxxxxx Entry Segment Programming connector E3 32

34 MemWriter PC Appendix 2 Programmable Electronic Platforms Cooling ARTICA (NEW PLATFORM) 1.No eeprom insertion required Artica full Programming connector J13 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. For Full & Entry Segment use hardware key adapter C and connector C Setting file format: FULL: 77xxxxxxxxx ENTRY: 78xxxxxxxxx Artica entry segment Programming connector J13 33

35 MemWriter PC Appendix 2 Programmable Electronic Platforms Cooling ARTICA (NEW PLATFORM) 1.No eeprom insertion required Clever IN Programming connector CN2 2. Power supply to Hardware Key +12V CN2 3. Memwriter Appliance Setting: NEW PLATFORM 4. For Clever use hardware key adapter C and connector C Setting file format: CLEVER 79xxxxxxxxx Clever OUT Programming connector CN2 CN2 To reprogram this board, disconnect the user interface connector and replace it with hardware key adapter 34

36 MemWriter PC Appendix 2 Programmable Electronic Platforms Cooking HOT 2005 (NEW PLATFORM) Programming connector J7 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. Use hardware key adapter C C Setting file format: 28xxxxxxxxx 35

37 MemWriter PC Appendix 2 Programmable Electronic Platforms Cooking HOTTIMA (NEW PLATFORM) 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. If you program to bench, use the module support C Setting file format: 28xxxxxxxxx 36

38 MemWriter PC Appendix 2 Programmable Electronic Platforms HOOD (NEW PLATFORM) 1.No eeprom insertion required 2. Power supply to Hardware Key +12V 3. Memwriter Appliance Setting: NEW PLATFORM 4. Setting file format: 96xxxxxxxxx 37

39 KIT for out of product main board programming C (I) (W)