Tectura ERP on Mobile:

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1 Tectura ERP on Mobile: A New Level of Mobility for Microsoft Dynamics Thongchai Thammachote Country Manager, Tectura (Thailand) Ltd. October 30, 2007 Agenda About Tectura Why Mobility? Overview: What is Tectura ERP-on-Mobile? How does it works? Feature highlights and what benefits does it bring to You? Demo 1

2 What We Do Tectura Adds Value to WHOM: Mid-market companies and large enterprises WHERE: Close to your office all over the world HOW: By implementing integrated business solutions WHAT: Based on Microsoft ERP, CRM, and technology software Microsoft Dynamics Global - of the Year 2006, 2003 Tectura Today In Brief Over 1,700 team members 70+ offices 4 continents, 21 countries 5,000 client implementations in 60+ countries Our company culture is focused on a fundamental dedication to grow through satisfied clients and team members Specializing in Microsoft integrated business solutions with: ERP: Microsoft Dynamics TM AX Microsoft Dynamics TM NAV Microsoft Dynamics TM CRM Business Intelligence: SQL 2005 (Reporting Service, Integration Service, Analytical Service) Integrated with Microsoft front- and back-office technology and Microsoft infrastructure technology Added value from other specialized industry vendors Dealer Management System Incadea LS Retail Tectura Process Manufacturing (Food, Chemical, Plastic) Tectura Packaging Tectura Life Science Tectura Configure-to-Order (Discrete) Tectura Mobile Solution (AX, NAV) Tectura RFID, Tectura Warehouse Management System DrinkIT CATAX Tractor dealers & Distributors Add-on Solution: ReqLogic (PR/PO/Expense on Web) Etc. 2

3 ERP Is Seldom Seen Where Stuff Happens Sales orders obtained (SFA) Products are made (Shop Floor) Quality is inspected (QC) Service is performed (FSA) Goods are delivered (Transportation) Goods are picked (WMS) Customer Challenge Increase the productivity of the salespeople How can I increase the productivity of my salespeople, save administrative and operational costs and reduce my order to cash cycle? Save administrative and operational costs I need to make sure that my mobile solutions work with what I have, are integrated with my infrastructure, and are scalable and flexible for what I need in the future. Reduce the order to cash cycle Tim, CIO for a 1,500-person manufacturing company 3

4 The following customer pains that can be addressed by mobile solutions: Long order to cash cycle Difficult to keep inventory data accurate and up-to-date Lag time between orders are placed by customers and execution Unable to provide sales with timely information about stock on hand Inefficiencies, lot of time wasted in administrative tasks Submission of orders taken in the field is a very slow process High inventory losses/shrinkage Difficult to Keep inventory data accurate and up-to-date Lack of responsiveness to changes on Service requests Difficult to dispatch technicians with optimal Task & Routes Difficult to track quality accurately Lack of KPI data in the field and late handling of exceptions Sample Mobile Applications Area Mobile Sales, Sales Force Automation CRM: Sales & Marketing Contact management, Activity management, Sales opportunity management, Assignment management, Segment management, Campaign management Retail Order Taking Inventory Checking Product Pricing Warehouse Management Service Management Shop Floor Control 4

5 Boosting Salesreps efficiency with Mobile Sales Time spent on manual and paper-based processes has been reduced and nonproductive downtime between sales visits has been eliminated. Result: 30% reduction of redundant administrative staff. Product pricing, fulfillment, and delivery information is provided to customers while with them. Result: 60% reduction in time used for customer and inventory queries. Representatives are enabled to retrieve customer and product information wherever they are and immediately transmit sales information back to the head office. Result: 20% more time spent on customer service per sales representative/week and shortening the order2cash cycle 3-5 days. Before the sales visit, information is obtained on the customer and promotions being offered to take advantage of up-sell and cross-sell opportunities. Mobile technology is used to plan the most efficient route for sales visits; adjustments are easily made when there are schedule changes. Overview : Tectura ERP on Mobile Tectura ERP on Mobile solution is a completely integrated mobile work force solution for ERP, service and logistics with online access to all Microsoft Dynamics modules and to obtain real-time data. Furthermore all handhelds can be managed directly in Microsoft Dynamics NAV / Microsoft Dynamics AX and all rights can be centrally administered. If a handheld is lost, it is centrally blocked and all data are deleted, so strictly confidential data or passwords can not be seen by unauthorized people. 5

6 Why Tectura ERP on Mobile? Better Decision-Making Provide mobile workers with immediate access to complete, relevant, and up-todate information. Collect high-quality, accurate information from the field, at the point of service. Enhanced Customer Satisfaction Respond to customer requests on the spot. Enable onsite order entry and confirmation. Personalize products and services in the field. Help provide access to your enterprise data Improve information entry while on the go Access data and applications away from the office Make use of investments in enterprise systems Why Tectura ERP on Mobile? Increased Productivity Provide field employees with relevant information and insight. Streamline business processes to the field. Automate and simplify data collection from the field. Minimize rework due to errors and non-compliance Optimized Field Resources Enable seamless data flow between mobile workers and the central office. Increase visibility into field activities. Facilitate real-time communication between the field and the central office. Enhance Security of Mobile Hardware and Reduce Costs Enhance security of devices, and data on them Lowered device deployment costs Higher ROI from leveraging existing infrastructure 6

7 Feature Highlights Mobile Sale / Retail Order Taking Access to product assortment and prices Barcode scanning Check existing inventory Retrieve customer / pricing information Warehouse Management Inventory Checking Inventory pick up and good receipt Physical stock count Barcode interface Service Management Retrieve service information such as warranties, service order due Platform Tectura Mobile Solution: Microsoft Dynamics AX, Microsoft Dynamics NAV BlackBerry Laptops (HTML, WML) All handhelds (WML) Tectura ERP-on-Mobile: Microsoft Dynamics AX, Microsoft Dynamics NAV Windows 5.0 Mobile Edition 7

8 Mode of Operations Remote Online/Offline via GPRS Online via WLAN Demonstration Tectura ERP-on-Mobile 8