Internet Explorer 7 and higher

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1 Internet Explorer 7 and higher Bright Idea If the end user can t find Tools, have the end user hold the ALT button and press the T button. Clearing Cache 1. Go to the Tools. 2. Select Internet Options. 3. On the General tab, click on the Delete button under Browsing History 4. In the Delete Browsing History window, ensure all boxes are selected and click Delete. 5. Click OK. Enabling Cookies 1. Go Tools. 2. Select Internet Options. 3. Select the Privacy tab. 4. Slide the slider to the bottom of the scale. 5. Select OK. Disable Pop-up Blockers 1. Go to the Tools menu. 2. Select Internet Options from the menu list. 3. Click on Privacy Tab in new window. 4. Go down to Pop-Up Blocker Section. 5. Unmark the Check box labeled Turn on Pop-Up Blocker. 6. Click OK -OR- 1. Go to the Tools menu. 2. Select Pop Up Blocker. 3. Select Turn off Pop-up Blocker. 1

2 Firefox 3.5 and higher Bright Idea If the end user can t find Tools, have the end user hold the ALT button and press the T button. Clearing Cache 1. Go to the Tools. 2. Select Clear Recent History. 3. In the Time range to clear dropdown menu, select Everything. 4. Click the button (arrow) to the left of "Details." 5. Ensure the Browsing History & Download History, Saved Form & Search History, Cache and Active Logins, boxes are checked. 6. Click on the Clear Now button. Enable Cookies 1. Go to Tools. 2. Select Options. 3. Select Privacy. 4. In the Firefox will dropdown menu, select Use custom settings for history. 5. Ensure the box next to Accept cookies from sites is checked. 6. Click OK. Disable Pop-up Blockers 1. Go to Tools. 2. Select Options. 3. Select Content. 4. Uncheck the Block pop-up windows box. 5. Click OK 2

3 Chrome 18 through 22 Clearing Cache 1. Click Tools (wrench icon in the upper-right corner) and select Options. 2. In the tab that says Under the Bonnet click Clear browsing data. 3. Ensure the following boxes are selected: 3

4 Clear browsing history Clear download history Empty the cache 4. In the Clear data from this period dropdown menu, select Everything. 5. Click Clear Browsing Data button. 4

5 Enable Cookies 1. Click Tools (wrench icon in the upper-right corner). 2. Select Options. 3. Click the Under the Hood tab. 4. Scroll down to Cookie settings dropdown menu. 5. In the Cookie setting dropdown menu, select Allow all cookies. 6. Click Close. 5

6 Disable Pop-up Blockers 1. Click Tools (wrench icon in the upper-right corner). 2. Select Options. 3. In the tab that says Under the Bonnet, click Content settings 4. Scroll down to the Pop-Ups section and select Allow all sites to show pop-ups. 5. Then click Okay. 6

7 Chrome 23 and higher Clearing Cache 1. Click Tools (3 horizontal lines icon in the upper-right corner). 2. Click on Settings. 3. Click on Show advanced settings. It is in blue at the bottom of the screen, as shown here. 7

8 4. Scroll to the Privacy section and click on Clear browsing data. 5. Change Obliterate the following items from section to the beginning of time. 6. Check Empty the Cache. 7. Click on Clear browsing data. 8

9 Enable Cookies 1. Click Tools (3 horizontal lines icon in the upper-right corner). 2. Select Settings. 3. Click the Show advanced settings tab (It is in blue at the bottom). 9

10 4. Under the Privacy section, click the Content Settings box. 5. In the Cookies section, select Allow local data to be set. 6. Click OK. 10

11 Disable Pop-up Blocker 1. Click Tools (3 horizontal lines icon in the upper-right corner). 2. Click on Settings. 3. Click on Show advanced settings. It is in blue at the bottom. 11

12 4. Scroll to the Privacy section and click on Content settings. 5. Scroll down to the Pop-Ups section and select Allow all sites to show pop-ups. 6. Click Ok. 12

13 Safari 5 (MAC) Clearing Cache 1. From the menu bar, click Safari. 2. Choose Empty Cache from the pull down menu. 3. Select Yes, if asked if you really want to delete the cache. 4. Click on Empty. 5. Close and re-open the browser. Enable Cookies Safari 5.0 (MAC) 1. From the menu bar, click Safari. 2. Select Preferences. 3. Select Security. 4. Under Accept Cookies, select Always. 5. Click Close. Safari 5.1 or Later (MAC) 1. From the menu bar, click Safari. 2. Select Preferences. 3. Select Security. 4. Under Block Cookies, select Never. 5. Click Close. Disable Pop-up Blockers 1. From the menu bar, click Safari. 2. Select the option to turn Block Pop-ups off. 13

14 Safari 6 (MAC) Clearing Cache 1. From the menu bar, click Safari. 2. Click on Preferences. 3. Click on the icon that says Advanced. 4. Put a check in the box that says Show Develop menu in menu bar. 5. Click on the Develop tab. 6. Click on Empty Cache. Enable Cookies 1. From the menu bar, click Safari. 2. Select Preferences. 3. Select Security. 4. Under Block Cookies, select Never. 5. Click Close. Disable Pop-up Blockers 1. Click on Safari in the top left hand corner. 2. Click on Preferences. 3. Click the Security tab. 4. Uncheck the box Block pop-up windows. 14

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