General Terms and Conditions

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1 General Terms and Conditions TATRY Card General Business Terms and Conditions (valid from 01 September 2013) General business terms and conditions deal with the legal relations between Oblastná organizácia cestovného ruchu Región Vysoké Tatry (Regional tourism organisation - The region of the High Tatras) (hereafter referred to as OOCR Región Vysoké Tatry ) and regional discount card - TATRY Card holder (hereafter referred to as card holder ). 1.1 Definition of the product regional discount card TATRY Card Regional discount card TATRY Card is a personal card with a bar code and unique number that enables its holder to use the discounts from 5% up to 50% on the services offered by partner trip places, attractions, carriers, shops and gastronomic facilities (hereafter referred to as contractual partner ). The card may be used in the limited region of the High Tatras. Providers of the services and attractions at the trip places of the TATRY Card offer are the TATRY Card contractual partners (hereafter referred to as contractual partner ). The TATRY Card is issued and distributed via contractual distributional places of OOCR Región Vysoké Tatry only (hereafter referred to as contractual accommodation facility ). 1.2 Card holder Card holder is a person who has gained a valid TATRY Card at a contractual accommodation facility as a part of a hotel package or when staying for two nights min. The card is not transferable and it is issued with the name of the holder. It is forbidden to provide the TATRY Card to the third parties. 1.3 TATRY Card Guide- Summer 2013 Brochure TATRY Card Guide - Summer 2012 Brochure (hereafter referred to as guide ) is a printed material that is distributed only together with a TATRY Card and it is its inseparable part. It is issued by OOCR Región Vysoké Tatry always at the beginning of winter and summer touristic season. Each card holder gets the brochure for free. In the brochure with a map, there are all the TATRY Card partner trip places and attractions with the short description of services offered, contact information, opening hours and precise definition of the amount and frequency of a discount, possibly about the discounted price at a contractual partner. 1.4 Entering into a contract A contractual relationship ( TATRY Card - contract ) between OOCR Región Vysoké Tatry and a card holder begins when the card is issued at a contractual accommodation facility. At the card issue, the card holder is obliged to fill in and sign Preberací protokol TATRY Card (hereafter

2 referred to as personal form ), giving personal data such as name, surname, date of birth, town and state of residency (hereafter referred to as data ). A part of given information: name, surname and date of birth of the card holder will be printed together with a bar code and unique number, period of the card validity and the name of accommodation facility on the back of the TATRY Card. 1.5 Rights and obligations of a card holder A card holder is entitled to use all the discounted services at the TATRY Card contractual partners according to the extent and quality stated in the guide during the period of the TATRY Card validity. The card holder has to respect opening hours and operating rules at the contractual partner. OOCR Región Vysoké Tatry is not the keeper of the services at the trip places, attractions or gastronomic facilities TATRY Card contractual partner is entitled to check a card holder and verify her or his identity. The card holder may use the offered services after handing a TATRY Card and valid identification card with a photograph at the entrance. To use a discount, the card holder is obliged to prove her or his identity with a valid discount card and a valid identification card. Each use of the TATRY Card at the contractual partner is registered by electronic reading machine, hand written record to electronic database or to the pre-printed off-line form A card holder becomes a client of a TATRY Card contractual partner at using its services automatically. The card holder deals all her or his claims relating to the concrete contractual partner s services provision, mainly meeting the claims for compensation for damage caused by the contractual partner and claims resulting from insufficient guarantees provision, with the concrete contractual partner. OOCR Región Vysoké Tatry is not responsible for any possible damages caused to the card holder by the concrete contractual partner at using its services. OOCR Región Vysoké Tatry is not obliged to do any inspections of safety or quality of provided services at the contractual partners. Therefore, it does not guarantee and is not responsible for the services provided by the TATRY Card contractual partners and it also does not provide any supervision of them. The legal relation between the TATRY Card contractual partner and card holder is dealt in the business terms and conditions of the concrete contractual partner A card holder is obliged to keep her or his card carefully and protect it against mechanical, chemical or any other damage or against loss. A situation in which the third parties can gain the card without much effort and in forbidden manner is considered to be careless use. Giving the card or information from it to the third parties is considered to be carelessness as well. The card holder is obliged to guarantee that the card is used only by a person entitled to it only. The card may be used only by a person the card has been issued for. TATRY Card may be used only for the purposes it has been intended for. Any other use of the card is forbidden. OOCR Región

3 Vysoké Tatry is authorized to terminate the contract untimely according to the clause 1.7 at any misuse of the card. 1.6 TATRY Card as a travel ticket The TATRY Card - Summer 2013 can be used as a travel ticket in trains of the Slovak Railway Company (Železničná spoločnosť Slovensko, a.s.) on routes of the Tatra Electric Railway (Štrba Štrbské Pleso, Štrbské Pleso Starý Smokovec Poprad-Tatry, Starý Smokovec Tatranská Lomnica) and on the route Poprad-Tatry Studený Potok Tatranská Lomnica. Passengers don t stamp the TATRY Card - Summer 2013 in stamping machines and don t buy any additional tickets before entering a means of traffic transport either. When being asked by a ticket inspector, the passenger is obliged to show a valid TATRY Card - Summer 2013 and a valid identification card, a passport or any other card with a current photograph, name, surname and date of birth (children 6 15 years). The ticket inspector uses a specific device to read the bar code - ID TATRY Card. The TATRY Card can be used for travelling only as long as the guest stays in the area (depends on the hotel package). Maximum period of validity is 10 nights (11 days). The number of trips per day is unlimited Using a TATRY Card with unreadable identification data, i.e. covered data name and surname, period of validity, type of the hotel package; travelling with trains of the Slovak Railway Company after the period of validity and/or abuse of the card by other passengers card data contrary to the identification document will be recorded by an authorised employee of the Railway Company (name and surname of the passenger, validity of the card, type of the hotel package, 19-figure ID TATRY Card) and the card holder will be considered a passenger without a valid travel ticket. He or she will be obliged to buy a travel ticket and pay a fine in accordance with Transport Terms and Conditions of the Railway Company Slovakia ( Železničná spoločnosť Slovensko, a.s.). A TATRY Card with above mentioned deficiencies will be revoked. 1.7 Changes in the extent and prices of the services at the partner facilities Unfavourable weather conditions, conditions relating to the season, technical situation or maintenance may be the reasons for restrictions on the services offer and their use at the TATRY Card contractual partners. In case of serious reasons that restrict provision of the services offered, OOCR Región Vysoké Tatry has the right to terminate cooperation with the TATRY Card contractual partner untimely during the period of the TATRY Card validity. A card holder has no right to compensation or reduction of price in case of restrictions on or total limitation of services because of above mentioned reasons. OOCR Región Vysoké Tatry will inform about the restrictions or total limitation of services via the web site as soon as possible.

4 1.7.2 Change of the prices of services rendered at the contractual partners is restricted. OOCR Región Vysoké Tatry is not responsible for the monetary policy at the TATRY Card contractual partners and it is not responsible for the prices of services rendered. The amount of discounts at the TATRY Card contractual partners does not change during the period of the TATRY Card validity. 1.8 Period of the contract validity TATRY Card contract stands during the period of the TATRY Card validity that is stated on the issued card (hereafter referred to as period of the contract validity ). Period of the contract validity is stated for the whole period of guest s stay at a TATRY Card contractual facility that is from the day of arrival till the day of departure from the accommodation facility. After the period of validity, the TATRY card is not valid any more even without termination of the contract. The card holder is entitled to use the TATRY Card during the period of the contract validity A card holder and OOCR Región Vysoké Tatry are entitled to terminate the TATRY Card contract based on serious reasons untimely and it is effective immediately. One of the serious reasons to terminate the contractual relation may be a misuse of the card by its holder or if the third parties gain the card. In these cases, OOCR Región Vysoké Tatry is entitled to block the card without any claim to compensation. The card holder is obliged to return the TATRY Card at the contractual accommodation facility where it has been issued. 1.9 Loss / theft At the card loss or theft, it is necessary to communicate it to the contractual accommodation facility that has issued the card. Subsequently, a copy of the card will be issued for a card holder and the original card will be blocked. It depends on the decision of each accommodation facility whether the issue of the card duplicate (with the use of new A4 form with a card) will be with or without a fee Information and personal data protection OOCR Región Vysoké Tatry registers and processes the personal data of a card holder, gained at the contractual relation that deals with the use of the TATRY Card, according to the law number 428/2002 of the Collections of Laws about the protection of personal data. The card holder is obliged to fill in Preberací protokol TATRY Card (hereafter referred to as personal form ), giving the personal data such as: name, surname, date of birth, town and state of residency (hereafter referred to as data ). The card holder expresses her or his agreement with the use of the personal data for OOCR Región Vysoké Tatry marketing use by her or his signature on the personal form. The data are evaluated also to achieve improvement of the TATRY Card offer. OOCR Región Vysoké Tatry is bind to protect the given data against

5 misappropriation or possible misuse by unauthorized persons by security system. OOCR Región Vysoké Tatry is bind not to provide the third parties with the data. Further providing of data to other persons is permissible only after written consent of the card holder Closing regulations General business terms and conditions are issued by OOCR Región Vysoké Tatry, with the seat in Starý Smokovec 1, Vysoké Tatry, IČO: (Identification organization number), registered at Register oblastných organizácií cestovného ruchu (Local tourism organisations register) at Minister of Transport, Construction and Regional Development of the Slovak Republic OOCR Región Vysoké Tatry is authorized to change or add amendments to these General business terms and conditions at any time. The change of terms and conditions is valid, effective and binding for both contractual parties on the first working day after the day when the card holder was informed about the change of the terms and conditions via web site unless there is some later date stated These General business terms and conditions become valid on 01 September 2013.

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