A How-To Guide on How to use Watchguard SSL VPN

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1 A How-To Guide on How to use Watchguard SSL VPN Written by: Michael Kell, Varpath Inc Revision /4/13

2 How to: Use Watchguard SSL VPN Congratulations on signing up with San Francisco/Silicon Valley s premier internet security service partner! As part of your firewall service, you will be able to VPN into your network remotely from any location where the internet is accessible! The Watchguard SSL VPN application is a simple, easy to use program that will allow you to connect, disconnect, and gather more information about the connection to your home network. Here is what you will need: 1. Download and install the Watchguard SSL VPN client software 2. IP address of your Watchguard Firebox/XTM device 3. Account credentials 4. Internet access We will normally provide you with the first 3 items and make sure the client software is installed for you. However, in the event you need to download and install the client for any reason, you can access the client software simply by accessing your Watchguard Firebox/XTM via any browser. Open your browser and type in where ww.xx.yy.zz is your Firebox/XTM IP address. This will take you to a login screen, login with your VPN credentials and you can download the Windows or Mac OS client software. If you need any additional VPN accounts, we will be able to create those user accounts for you. Just give us the names of any users that need to access these logs and we can take care of that for you! Connecting to your private network For Microsoft Windows: 1) Use one of these 3 ways to start the client software: From the Start Menu, select All Programs > WatchGuard > Mobile VPN with SSL client > Mobile VPN with SSL client.

3 Double-click the Mobile VPN with SSL icon on your desktop. Click the Mobile VPN with SSL icon in the Quick Launch toolbar. 2) The Watchguard SSL VPN program will appear: 3) Type the information for the Firebox or XTM device you want to connect to, and the username and password for the user. This will be the IP address or your Firebox/XTM device (in the Server box, ww.xx.yy.zz format), followed by your login info. 4) Click Connect For Mac OS: 1) Open a Finder window. Go to Applications>WatchGuard and double-click the WatchGuard Mobile VPN with SSL application. 2) Click the icon in the menu bar and select Connect. 3) Type the information for the Firebox or XTM device you want to connect to, and the username and password for the user. This will be the IP address or your Firebox/XTM device (in ww.xx.yy.zz format), followed by your login info. 4) Click Connect If, for any reason, the connection is lost, the Watchguard SSL VPN program will try to re-establish contact.

4 Once Connected When the SSL VPN client runs, the WatchGuard Mobile VPN with SSL icon appears in the system tray (Windows) or on the right side of the menu bar (Mac OS X). The VPN connection status is shown by the icon's magnifying glass. The VPN connection is not established. The VPN connection has been established. You can securely connect to resources behind the Firebox or XTM device. The client is in the process of connecting or disconnecting. Right click on the magnifying glass icon to connect/disconnect, view the connection status and properties, view the connection logs, see the About information, or exit the program completely. FAQ 1) My login credentials don t work, or I do not have/forgot them. No problem, just contact us at and we will take care of it! 2) What is my Watchguard Firebox/XTM device IP address? In case you ever forget your IP address, let us know and we will provide you this info. Alternatively, this IP address is the same address you will use to connect to your device through the Watchguard WSM software, so you may find it there as well. 3) I have the right IP address and credentials but I cannot connect to my network. This may be a symptom of your Watchguard device losing power, rebooting, or more unlikely, malfunctioning. However, it may also be a problem with your local internet connection. Contact us right away and we will be able to look into this, at least from your network and Firebox/XTM side.

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