SURVEY AMONG DEPARTING PASSENGERS AT THE PRAGUE AIRPORT

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1 SURVEY AMONG DEPARTING PASSENGERS AT THE PRAGUE AIRPORT STANDARD REPORT JANUARY 00 Number of passengers: 0/0 -, 0/0-6, 04/0-6, 05/0 -, 06/0 -, 0/0 -, 0/0-6, 0/0-5, 0/0 55, /0 0, /0, 0/0 64, 0/0 4, 0/0 4, 04/0 4, 05/0 6, 06/0 60, 0/0 6, 0/0, 0/0 60, 0/0 5, /0 0, /0 0/00 0 Total STANDARD REPORT JANUARY 00 Page /

2 CONTENT SUMMARY.. page PASSENGER PROFILE page 4 Country of main residence, Nationality of passenger, Residence Czech Republic vs. Other, Gender of passenger, Age category in years, Passenger s occupation, Frequency of flying - returns per years, Departures from or transfers through Prague Airport in last years CURRENT TRIP... page 4 Mode of transport to Prague Airport, Purchase of refreshments, Shopping at the airport, Main reason of travel, Class of travel, Departure or Transfer/Transit, Name of airline, Type of airline/flight, Departure to Prague - city, Final destination - city PASSENGER SATISFACTION.. page Passenger satisfaction - total, Passenger satisfaction - per month, Overall satisfaction with Prague Airport, Orientation at the airport, Availability of luggage trolleys, Check-in process, Passport control process, Security inspection process, Airport service staff, Comfort of airport terminals, Cleanliness of airport terminals, Washroom quality, Choice of refreshments, Prices of refreshments, Shopping facilities, Prices in shops, Transportation to Prague Airport, Parking at Prague Airport, Missing at Prague Airport, Appreciating at Prague Airport STANDARD REPORT JANUARY 00 Page /

3 SUMMARY JANUARY 00 Passenger profile 0. % of departing passengers are from the Czech Republic. As far as other countries of residence, high number of departing passengers were from Russia (.6 %), France (6.4 %) and UK (5. %). Demographics - there were slightly more men (5 %) than women, young passengers up to 4 years of age (5 %) and employees ( %). % of pax fly maximum of times a year. In last two years, 5 % of pax used the PRG airport at least twice. The Current trip The Prague Airport is the first point of departure for 4/5 of pax ( %). 6 % of pax made a private trip; majority of pax ( %) have flown in the economy class. The structure of the sample is based on quotas, the most frequently used airline is the ČSA (4 %), Travel Service ( %), Wizz Air (6 %) EasyJet (5 %). The most favorite destinations are major cities such as Paris (.4 %), London (. %) or Moscow (5. %). % of pax have used the public transport, % used the car and % the taxi as a form of transportation to the Prague Airport. Half of pax ( %) bought refreshments at the airport store and 4 % of pax bought some type of goods in one or more of the airport shops. Passenger satisfaction The overall satisfaction level with the Prague airport is very high, 4 % of pax are rating the Prague airport as excellent and 55 % of pax as good. Also, the satisfaction with the quality and scope of selected attributes was high. In out of attributes the satisfaction was higher than 0 %. The highest satisfaction level is with passport control process ( %), signage and navigation at the airport ( %), cleanliness of airport terminals ( %) and check-in process ( %). On the other hand, the lowest satisfaction level is with the prices for refreshments (4 % of satisfied customers) and the prices at the airport shops (6 % of satisfied customers). 5 % of pax could not spontaneously express any negative comments about the Prague Airport. Passengers who had something to say about missing services or facilities at the airport most frequently mentioned lack of comfort, resting places (6.6 %) would appreciate lower proces (5. %) and better wifi connection (. %). As mentioned above, pax mostly do not like high prices in general (. %) especially for refreshments (5. %). % of pax did not have any spontaneous positive statement about the airport. Out of those who mentioned something,. % mentioned easy navigation,.5 % mentioned cleanliness and.5 % said they were overall satisfied. STANDARD REPORT JANUARY 00 Page /

4 PASSENGER PROFILE 00: Country of main residence - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N= N=6 N=6 N= N= N= N=6 N=5 N=55 N=0 N= N=0 Czech Republic,4% 6,% 5,4% 6,6% 4,%,%,% 0,6%,% 0,4% 5,%,% Russia 4,5% 4,% 6,%,% 5,6% 6,5% 5,% 6,5%,%,%,5% 6,% France 4,5%,6%,% 6,0% 4,5% 5,0% 6,% 5,% 6,% 4,5%,% 5,4% 4 Great Britain,%,%,%,% 6,4% 5,% 6,%,4% 6,% 6,4%,%,6% 5 Slovakia 4,5% 4,5%,%,%,4%,%,4%,%,%,5% 4,%,% 6 Italy 5,5% 5,6% 6,4% 4,% 5,% 4,5% 5,% 5,4% 6,% 5,4% 5,6% 5,5% Germany 5,% 5,0% 5,0% 5,% 5,% 5,6% 5,0% 4,5% 5,0% 4,5%,% 5,0% Spain,% 5,%,%,4%,0%,6%,%,5%,%,%,6%,% USA,6%,%,% 5,% 5,% 5,% 4,% 5,% 4,% 5,%,4% 4,6% 0 Ukraine 0,4%,%,%,%,%,%,%,% 4,5%,%,5%,4% Sweden,4%,%,4%,5%,%,6%,%,5% 0,%,%,0%,5% Lithuania,4%,6%,%,%,%,4% 0,%,%,6%,6%,%,% Norway,5%,6%,%,5%,6%,%,4%,4%,%,6%,5%,6% 4 Bulgaria 0,5% 0,%,%,%,0% 0,4% 0,%,0%,0%,%,6%,0% 5 Poland 0,4%,%,%,0%,%,%,0%,6%,%,% 0,%,% 00: Country of main residence - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=64 N=6 N=4 N=4 N=6 N=60 N=6 N= N=60 N=5 N=0 N= N= Czech Republic,% 4,%,% 4,%,6%,5% 4,4%,4%,%,5%,%,4% 0,% Russia,5% 6,%,0% 0,0% 0,4%,%,%,%,%,%,6%,%,0% France 4,6% 5,4%,% 4,%,0% 5,% 5,0% 6,6% 6,%,%,5%,% 5,% 4 Great Britain 6,4%,5% 6,4%,%,% 6,% 6,4% 6,% 5,5% 6,6% 6,%,%,% 5 Slovakia 4,%,%,5%,%,4%,%,4%,%,0%,% 4,%,%,4% 6 Italy,% 6,% 5,% 5,4%,6%,%,% 6,%,5% 4,% 4,% 4,% 4,% Germany,% 4,0% 4,% 4,% 4,0%,6%,%,% 4,% 4,% 4,%,5%,% Spain,%,5%,%,6%,%,%,6% 5,0%,5% 5,%,5%,%,% USA,%,% 4,% 4,% 4,0% 4,% 4,% 4,% 4,6%,%,%,0%,% 0 Ukraine,%,%,%,%,5%,%,%,4%,%,%,%,5%,% Sweden,%,%,6%,%,0%,%,6%,5%,4%,%,5%,5%,% Lithuania,%,%,%,%,%,%,% 0,%,%,4%,%,6%,6% Norway,4%,5%,0%,%,5%,4%,5%,%,5%,%,%,%,0% 4 Bulgaria 0,% 0,% 0,%,%,% 0,%,0% 0,%,%,% 0,5%,%,% 5 Poland,%,0%,6% 0,%,% 0,%,0% 0,5% 0,%,% 0,% 0,%,% STANDARD REPORT JANUARY 00 Page 4 /

5 PASSENGER PROFILE 00: Country of main residence - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 Czech Republic 0,% 0,% Russia,6%,6% France 6,4% 6,4% 4 Great Britain 5,% 5,% 5 Slovakia 4,6% 4,6% 6 Italy 4,% 4,% Germany,%,% Spain,0%,0% USA,%,% 0 Ukraine,%,% Sweden,6%,6% Lithuania,5%,5% Norway,%,% 4 Bulgaria,5%,5% 5 Poland,%,% STANDARD REPORT JANUARY 00 Page 5 /

6 PASSENGER PROFILE Nationality of passenger - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N= N=6 N=6 N= N= N= N=6 N=5 N=55 N=0 N= N=0 Czechs 6,% 5,%,% 6,5% 4,%,5%,0% 0,%,%,6% 5,%,% Russians 6,% 5,4%,%,% 6,4%,0% 6,5%,6% 0,5%,% 0,%,% French 4,%,%,6% 5,4% 4,6% 4,% 6,4% 6,0% 6,% 4,%,6% 5,% 4 Slovaks 5,% 4,%,%,4%,%,%,%,5%,%,% 4,4%,% 5 English People 0,4% 0,%,0%,% 6,% 4,5% 5,% 6,% 6,% 6,0%,%,0% 6 Italians 5,5% 5,6% 6,% 4,% 5,% 4,% 5,% 5,% 5,% 5,5% 5,5% 5,% Ukrainians 0,%,%,4%,4%,%,%,%,% 4,%,%,5%,% Germans 5,% 4,% 5,0% 5,% 5,% 5,% 5,%,% 4,4% 4,5% 4,0% 4,% Lithuanians,%,6%,%,6%,%,4%,0%,%,5%,5%,%,% 0 Americans,%,4%,% 5,% 4,% 5,% 4,5% 4,6%,% 4,%,6% 4,% Swedes,%,%,%,%,%,5%,4%,6% 0,%,% 0,%,5% Spanish,% 5,6%,4%,%,%,%,6%,4%,%,%,%,0% Bulgarians 0,%,%,%,%,% 0,6% 0,%,0%,%,%,5%,% 4 Norwegians,4%,5%,%,4%,4%,4%,4%,%,%,6%,4%,5% 5 Poles 0,6%,0%,6%,%,5%,5%,%,%,5%,5%,%,5% Nationality of passenger - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=64 N=6 N=4 N=4 N=6 N=60 N=6 N= N=60 N=5 N=0 N= N= Czechs,%,4%,% 5,5%,6% 6,% 4,%,5%,%,%,5% 6,% 0,% Russians,%,%,4%,%,%,6%,6%,% 0,%,%,% 0,% 0,0% French 4,% 5,%,% 4,% 6,% 5,% 4,% 6,4% 5,% 4,0%,0%,% 5,% 4 Slovaks 4,6%,0% 4,5% 4,% 4,4%,4%,%,%,% 4,% 4,% 4,%,% 5 English People 5,%,% 5,%,0%,5% 5,0% 5,5% 6,% 5,0% 5,6% 5,6%,% 6,% 6 Italians 6,5% 6,% 5,5% 5,%,6%,%,% 6,0%,% 4,% 4,0% 4,% 4,5% Ukrainians,%,%,%,%,%,%,5%,%,5%,%,6%,5%,6% Germans,% 4,% 4,4% 4,% 4,%,%,%,%,% 4,5%,% 4,0%,% Lithuanians,%,4%,5%,6%,%,%,%,%,5%,6%,%,5%,% 0 Americans,%,%,% 4,%,5% 4,% 4,% 4,% 4,0%,%,%,0%,6% Swedes,%,5%,5%,%,%,%,5%,4%,%,0%,%,6%,% Spanish,%,%,%,%,%,%,% 4,0%,5% 4,%,4%,%,% Bulgarians 0,% 0,% 0,%,%,%,0%,0%,0%,%,% 0,%,%,% 4 Norwegians,%,4%,%,0%,4%,5%,5%,6%,5%,5%,6%,%,% 5 Poles,%,%,%,%,%,%,% 0,%,%,0% 0,%,%,% STANDARD REPORT JANUARY 00 Page 6 /

7 PASSENGER PROFILE Nationality of passenger - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 Czechs,%,% Russians 0,6% 0,6% French 6,6% 6,6% 4 Slovaks 5,% 5,% 5 English People 5,% 5,% 6 Italians 4,0% 4,0% Ukrainians,4%,4% Germans,%,% Lithuanians,%,% 0 Americans,6%,6% Swedes,%,% Spanish,0%,0% Bulgarians,%,% 4 Norwegians,5%,5% 5 Poles,5%,5% STANDARD REPORT JANUARY 00 Page /

8 PASSENGER PROFILE 00: Residence Czech Republic vs. Other Czech Republic All other 00: Residence Czech Republic vs. Other Czech Republic All other 00: Residence Czech Republic vs. Other Czech Republic All other JAN 0 (n=0) JAN 0 (n=64) JAN 0 (n=0) 0 0 FEB 0 (n=) FEB 0 (n=6) 4 66 FEB 0 (n=0) MAR 0 (n=6) 6 4 MAR 0 (n=4) 6 MAR 0 (n=0) APR 0 (n=6) 5 5 APR 0 (n=4) 5 5 APR 0 (n=0) MAY 0 (n=) MAY 0 (n=6) MAY 0 (n=0) JUN 0 (n=) 65 JUN 0 (n=60) 65 JUN 0 (n=0) JUL 0 (n=) 0 0 JUL 0 (n=6) 4 66 JUL 0 (n=0) AUG 0 (n=6) 6 AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=5) 6 SEP 0 (n=60) 6 SEP 0 (n=0) OCT 0 (n=55) 4 6 OCT 0 (n=5) 6 OCT 0 (n=0) NOV 0 (n=0) 0 0 NOV 0 (n=0) NOV 0 (n=0) DEC 0 (n=) 6 4 DEC 0 (n=) DEC 0 (n=0) (n=0) (n=) 6 (n=0) 0 0 STANDARD REPORT JANUARY 00 Page /

9 PASSENGER PROFILE 00: Gender of passenger 00: Gender of passenger 00: Gender of passenger Male Female Male Female Male Female JAN 0 (n=0) JAN 0 (n=64) 5 JAN 0 (n=0) 5 FEB 0 (n=) 5 FEB 0 (n=6) 5 FEB 0 (n=0) MAR 0 (n=6) MAR 0 (n=4) 5 MAR 0 (n=0) APR 0 (n=6) 4 APR 0 (n=4) 5 APR 0 (n=0) MAY 0 (n=) 5 MAY 0 (n=6) 4 MAY 0 (n=0) JUN 0 (n=) 5 JUN 0 (n=60) 5 JUN 0 (n=0) JUL 0 (n=) 4 JUL 0 (n=6) 4 JUL 0 (n=0) AUG 0 (n=6) 5 AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=5) 5 SEP 0 (n=60) 4 SEP 0 (n=0) OCT 0 (n=55) OCT 0 (n=5) 5 OCT 0 (n=0) NOV 0 (n=0) 5 NOV 0 (n=0) 5 NOV 0 (n=0) DEC 0 (n=) 5 DEC 0 (n=) 5 DEC 0 (n=0) (n=0) 5 (n=) 5 (n=0) 5 STANDARD REPORT JANUARY 00 Page /

10 PASSENGER PROFILE 00: Age category in years : Age category in years : Age category in years JAN 0 (n=0) JAN 0 (n=64) 0 6 JAN 0 (n=0) FEB 0 (n=) 5 FEB 0 (n=6) 6 FEB 0 (n=0) MAR 0 (n=6) 5 5 MAR 0 (n=4) MAR 0 (n=0) APR 0 (n=6) 6 APR 0 (n=4) APR 0 (n=0) MAY 0 (n=) MAY 0 (n=6) MAY 0 (n=0) JUN 0 (n=) 4 JUN 0 (n=60) JUN 0 (n=0) JUL 0 (n=) 0 4 JUL 0 (n=6) 6 JUL 0 (n=0) AUG 0 (n=6) AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=5) 6 SEP 0 (n=60) SEP 0 (n=0) OCT 0 (n=55) 6 4 OCT 0 (n=5) OCT 0 (n=0) NOV 0 (n=0) 4 NOV 0 (n=0) NOV 0 (n=0) DEC 0 (n=) 0 6 (n=0) DEC 0 (n=) (n=) DEC 0 (n=0) (n=0) STANDARD REPORT JANUARY 00 Page 0 /

11 PASSENGER PROFILE 00: Passenger s occupation Entrepreneur Manager Employee Student Retired Other 00: Passenger s occupation Entrepreneur Manager Employee Student Retired Other 00: Passenger s occupation Entrepreneur Manager Employee Student Retired Other JAN 0 (n=0) JAN 0 (n=64) 4 5 JAN 0 (n=0) 6 FEB 0 (n=) 6 4 FEB 0 (n=6) FEB 0 (n=0) MAR 0 (n=6) 4 4 MAR 0 (n=4) 4 5 MAR 0 (n=0) APR 0 (n=6) 0 APR 0 (n=4) 4 APR 0 (n=0) MAY 0 (n=) 4 MAY 0 (n=6) MAY 0 (n=0) JUN 0 (n=) 0 JUN 0 (n=60) JUN 0 (n=0) JUL 0 (n=) JUL 0 (n=6) 5 JUL 0 (n=0) AUG 0 (n=6) AUG 0 (n=) 4 5 AUG 0 (n=0) SEP 0 (n=5) SEP 0 (n=60) 5 4 SEP 0 (n=0) OCT 0 (n=55) 0 OCT 0 (n=5) OCT 0 (n=0) NOV 0 (n=0) NOV 0 (n=0) 0 4 NOV 0 (n=0) DEC 0 (n=) DEC 0 (n=) DEC 0 (n=0) (n=0) (n=) 4 5 (n=0) 6 STANDARD REPORT JANUARY 00 Page /

12 PASSENGER PROFILE 00: Frequency of flying - returns per year : Frequency of flying - returns per year : Frequency of flying - returns per year JAN 0 (n=0) JAN 0 (n=64) 4 0 JAN 0 (n=0) FEB 0 (n=) 6 FEB 0 (n=6) 5 FEB 0 (n=0) MAR 0 (n=6) 5 5 MAR 0 (n=4) 0 MAR 0 (n=0) APR 0 (n=6) APR 0 (n=4) 6 4 APR 0 (n=0) MAY 0 (n=) 4 5 MAY 0 (n=6) 5 MAY 0 (n=0) JUN 0 (n=) 4 JUN 0 (n=60) 4 JUN 0 (n=0) JUL 0 (n=) JUL 0 (n=6) 0 JUL 0 (n=0) AUG 0 (n=6) 5 6 AUG 0 (n=) 4 0 AUG 0 (n=0) SEP 0 (n=5) 4 SEP 0 (n=60) 4 4 SEP 0 (n=0) OCT 0 (n=55) 0 OCT 0 (n=5) 5 OCT 0 (n=0) NOV 0 (n=0) NOV 0 (n=0) NOV 0 (n=0) DEC 0 (n=) 4 DEC 0 (n=) 4 0 DEC 0 (n=0) (n=0) 4 0 (n=) 4 (n=0) STANDARD REPORT JANUARY 00 Page /

13 PASSENGER PROFILE 00: Departures from or transfers through Prague Airport in last Don t know 00: Departures from or transfers through Prague Airport in last Don t know 00: Departures from or transfers through Prague Airport in last Don t know JAN 0 (n=0) JAN 0 (n=64) , JAN 0 (n=0) ,0 FEB 0 (n=) 4 FEB 0 (n=6) 4 0, FEB 0 (n=0) MAR 0 (n=6) 0 0 MAR 0 (n=4) ,0 MAR 0 (n=0) APR 0 (n=6) APR 0 (n=4) 5 0, APR 0 (n=0) MAY 0 (n=) 5 0 MAY 0 (n=6) 4 5 0, MAY 0 (n=0) JUN 0 (n=) 5 0 JUN 0 (n=60) ,0 JUN 0 (n=0) JUL 0 (n=) 0 6 JUL 0 (n=6) 0 6 0, JUL 0 (n=0) AUG 0 (n=6) AUG 0 (n=) , AUG 0 (n=0) SEP 0 (n=5) SEP 0 (n=60) 6 6 0,0 SEP 0 (n=0) OCT 0 (n=55) OCT 0 (n=5) ,0 OCT 0 (n=0) NOV 0 (n=0) NOV 0 (n=0) ,0 NOV 0 (n=0) DEC 0 (n=) (n=0) 5 0 DEC 0 (n=) , (n=) 6 4 0, DEC 0 (n=0) (n=0) ,0 STANDARD REPORT JANUARY 00 Page /

14 CURRENT TRIP 00: Mode of transport to Prague Airport Car Taxi Public Transport Other JAN 0 (n=0) 00: Mode of transport to Prague Airport Car Taxi Public Transport Other JAN 0 (n=) 00: Mode of transport to Prague Airport Car Taxi Public Transport Other JAN 0 (n=) FEB 0 (n=) 0 6 FEB 0 (n=5) 5 FEB 0 (n=0) MAR 0 (n=05) 6 4 MAR 0 (n=5) MAR 0 (n=0) APR 0 (n=6) 5 0 APR 0 (n=) 6 4 APR 0 (n=0) MAY 0 (n=6) 4 MAY 0 (n=06) 4 6 MAY 0 (n=0) JUN 0 (n=) 6 JUN 0 (n=) 0 4 JUN 0 (n=0) JUL 0 (n=4) 0 6 JUL 0 (n=0) 0 0 JUL 0 (n=0) AUG 0 (n=) 4 AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=4) 6 6 SEP 0 (n=5) 4 SEP 0 (n=0) OCT 0 (n=) 4 5 OCT 0 (n=) 4 6 OCT 0 (n=0) NOV 0 (n=) NOV 0 (n=) 5 NOV 0 (n=0) DEC 0 (n=005) 5 0 DEC 0 (n=0) 5 DEC 0 (n=0) (n=) 0 5 BASE: Only passengers who departed from Prague (n=) 6 4 BASE: Only passengers who departed from Prague (n=) BASE: Only passengers who departed from Prague STANDARD REPORT JANUARY 00 Page 4 /

15 CURRENT TRIP 00: Purchase of refreshments 00: Purchase of refreshments 00: Purchase of refreshments Yes No Yes No Yes No JAN 0 (n=0) JAN 0 (n=64) JAN 0 (n=0) FEB 0 (n=) 4 FEB 0 (n=6) FEB 0 (n=0) MAR 0 (n=6) MAR 0 (n=4) 5 MAR 0 (n=0) APR 0 (n=6) 5 APR 0 (n=4) 5 APR 0 (n=0) MAY 0 (n=) 5 MAY 0 (n=6) 5 MAY 0 (n=0) JUN 0 (n=) 5 JUN 0 (n=60) 5 JUN 0 (n=0) JUL 0 (n=) JUL 0 (n=6) 5 JUL 0 (n=0) AUG 0 (n=6) 4 AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=5) 5 SEP 0 (n=60) 5 SEP 0 (n=0) OCT 0 (n=55) OCT 0 (n=5) 4 OCT 0 (n=0) NOV 0 (n=0) 5 NOV 0 (n=0) 4 NOV 0 (n=0) DEC 0 (n=) 5 DEC 0 (n=) 5 DEC 0 (n=0) (n=0) 5 (n=) 5 (n=0) STANDARD REPORT JANUARY 00 Page 5 /

16 CURRENT TRIP 00: Shopping at the airport 00: Shopping at the airport 00: Shopping at the airport Yes No Yes No Yes No JAN 0 (n=0) JAN 0 (n=64) 5 JAN 0 (n=0) 4 5 FEB 0 (n=) 4 5 FEB 0 (n=6) 4 5 FEB 0 (n=0) MAR 0 (n=6) 60 MAR 0 (n=4) 60 MAR 0 (n=0) APR 0 (n=6) 6 APR 0 (n=4) 5 APR 0 (n=0) MAY 0 (n=) 60 MAY 0 (n=6) 5 MAY 0 (n=0) JUN 0 (n=) 6 64 JUN 0 (n=60) 6 JUN 0 (n=0) JUL 0 (n=) 6 JUL 0 (n=6) 4 5 JUL 0 (n=0) AUG 0 (n=6) 6 AUG 0 (n=) 5 AUG 0 (n=0) SEP 0 (n=5) 6 SEP 0 (n=60) 4 5 SEP 0 (n=0) OCT 0 (n=55) 4 5 OCT 0 (n=5) 55 OCT 0 (n=0) NOV 0 (n=0) 4 5 NOV 0 (n=0) 5 NOV 0 (n=0) DEC 0 (n=) 5 DEC 0 (n=) 56 DEC 0 (n=0) (n=0) 6 (n=) 4 5 (n=0) 4 5 STANDARD REPORT JANUARY 00 Page 6 /

17 CURRENT TRIP 00: Main reason of travel Business Private Don t know 00: Main reason of travel Business Private Don t know 00: Main reason of travel Business Private Don t know JAN 0 (n=0) JAN 0 (n=64) 65 0, JAN 0 (n=0) 6 0,0 FEB 0 (n=) 55 0, FEB 0 (n=6) ,0 FEB 0 (n=0) MAR 0 (n=6) 6 0, MAR 0 (n=4) , MAR 0 (n=0) APR 0 (n=6) 4 5 0, APR 0 (n=4) 0, APR 0 (n=0) MAY 0 (n=) 65 0, MAY 0 (n=6) 0 0 0, MAY 0 (n=0) JUN 0 (n=) ,6 JUN 0 (n=60) 6 4 0, JUN 0 (n=0) JUL 0 (n=) 6 4 0, JUL 0 (n=6) 0, JUL 0 (n=0) AUG 0 (n=6) 0 0, AUG 0 (n=) 0,0 AUG 0 (n=0) SEP 0 (n=5) ,4 SEP 0 (n=60) 5 5 0, SEP 0 (n=0) OCT 0 (n=55) 6 0, OCT 0 (n=5) 0, OCT 0 (n=0) NOV 0 (n=0) , NOV 0 (n=0) 6 0, NOV 0 (n=0) DEC 0 (n=) 0, DEC 0 (n=) 4 6 0, DEC 0 (n=0) (n=0) 66 0, (n=) 0, (n=0) 6 0,0 STANDARD REPORT JANUARY 00 Page /

18 CURRENT TRIP 00: Class of travel Business / First Economy Don t know 00: Class of travel Business / First Economy Don t know 00: Class of travel Business / First Economy Don t know JAN 0 (n=0) JAN 0 (n=64) 0, JAN 0 (n=0) 0,6 FEB 0 (n=) 4 5 0, FEB 0 (n=6) 0, FEB 0 (n=0) MAR 0 (n=6) 4 4, MAR 0 (n=4) 0, MAR 0 (n=0) APR 0 (n=6) 4 5 0, APR 0 (n=4) 0,6 APR 0 (n=0) MAY 0 (n=) 4 5, MAY 0 (n=6) 0, MAY 0 (n=0) JUN 0 (n=) 4 5,4 JUN 0 (n=60) 0,6 JUN 0 (n=0) JUL 0 (n=) 6, JUL 0 (n=6) 0,5 JUL 0 (n=0) AUG 0 (n=6) 6,4 AUG 0 (n=) 0,5 AUG 0 (n=0) SEP 0 (n=5) 6,0 SEP 0 (n=60) 0, SEP 0 (n=0) OCT 0 (n=55) 6 0, OCT 0 (n=5) 0,5 OCT 0 (n=0) NOV 0 (n=0),0 NOV 0 (n=0) 0, NOV 0 (n=0) DEC 0 (n=) 0, DEC 0 (n=) 0,4 DEC 0 (n=0) (n=0) 6, (n=) 0,5 (n=0) 0,6 STANDARD REPORT JANUARY 00 Page /

19 CURRENT TRIP 00: Departure or Transfer / Transit 00: Departure or Transfer / Transit 00: Departure or Transfer / Transit Departure Transfer/Transit Departure Transfer/Transit Departure Transfer/Transit JAN 0 (n=0) JAN 0 (n=64) 6 4 JAN 0 (n=0) FEB 0 (n=) 5 5 FEB 0 (n=6) 0 0 FEB 0 (n=0) MAR 0 (n=6) MAR 0 (n=4) 0 0 MAR 0 (n=0) APR 0 (n=6) 0 0 APR 0 (n=4) APR 0 (n=0) MAY 0 (n=) MAY 0 (n=6) 0 0 MAY 0 (n=0) JUN 0 (n=) 0 0 JUN 0 (n=60) 0 0 JUN 0 (n=0) JUL 0 (n=) JUL 0 (n=6) 0 0 JUL 0 (n=0) AUG 0 (n=6) AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=5) 0 0 SEP 0 (n=60) SEP 0 (n=0) OCT 0 (n=55) 0 0 OCT 0 (n=5) OCT 0 (n=0) NOV 0 (n=0) NOV 0 (n=0) 5 5 NOV 0 (n=0) DEC 0 (n=) DEC 0 (n=) 6 4 DEC 0 (n=0) (n=0) (n=) (n=0) STANDARD REPORT JANUARY 00 Page /

20 CURRENT TRIP 00: Type of check-in procedure Mobile phone check in 0,% Don t know 0,4% Traditional check in at the counter % Internet check in 0% Self service check in % STANDARD REPORT JANUARY 00 Page 0 /

21 CURRENT TRIP Name of airline - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N= N=6 N=6 N= N= N= N=6 N=5 N=55 N=0 N= N=0 ČSA,%,%,%,% 4,%,%,%,% 4,4%,5% 4,0% 4,4% Travel Service,% 4,0%,%,0%,4%,0%,0%,0% 4,%,%,%,% Wizz Air 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 0,0% 4 EasyJet,%,0% 6,% 6,% 6,% 6,0% 6,0% 6,0% 6,4% 6,% 6,% 6,5% 5 Lufthansa 5,% 4,% 6,% 6,% 6,% 6,0% 6,0% 6,0% 6,% 6,% 6,% 5,% 6 Swiss,0%,0%,0%,0%,%,0%,0%,0%,%,0%,0%,0% British Airways,%,%,0%,0%,%,0%,0%,0%,%,0%,0%,% Air France,4%,%,0%,0%,%,0%,0%,0%,%,%,%,0% Aeroflot,4%,%,0%,0%,%,0%,0%,0%,%,0%,0%,% 0 Ryanair 0,4% 0,0% 0,4% 0,6% 0,4% 0,%,0% 0,5% 0,5%,%,% 0,% Norwegian Air Shuttle 0,% 0,%,0%,0%,0%,0%,0%,0%,% 0,%,0%,0% bmi baby,%,% 0,%,0%,%,0%,0%,0%,% 0,%,0%,% Austrian Airlines,0%,5%,0%,0%,%,0%,0%,0%,%,0%,0%,% 4 Brussels Airlines,%,4%,0%,0%,%,0%,0%,0%,%,0%,0%,% 5 KLM,%,5%,6%,%,4%,4%,%,6%,%,5%,%,% Name of airline - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=64 N=6 N=4 N=4 N=6 N=60 N=6 N= N=60 N=5 N=0 N= N= ČSA 4,% 4,0% 4,0% 4,4%,%,6% 4,0% 4,0%,0%,4%,%,% 4,% Travel Service 5,%,0%,% 4,0% 4,%,%,0%,0% 5,0% 5,% 5,% 5,0%,5% Wizz Air 0,0% 0,0% 0,% 0,6%,% 0,%,4%,% 5,5% 5,6% 5,% 5,5%,% 4 EasyJet,%,0%,%,%,0%,%,0%,0% 4,% 4,% 4,% 4,% 6,5% 5 Lufthansa 4,% 4,% 4,% 4,% 4,% 4,% 4,% 4,% 4,0% 4,% 4,% 4,0% 4,% 6 Swiss,%,%,%,%,%,0%,%,%,4%,4%,4%,4%,% British Airways,4%,%,4%,4%,5%,%,%,4%,5%,6%,6%,5%,5% Air France,%,%,%,%,%,0%,%,%,5%,6%,5%,5%,% Aeroflot,%,0%,%,0%,%,0%,0%,0%,%,%,%,%,% 0 Ryanair,4%,%,% 4,% 4,%,5%,%,4%,%,%,%,%,% Norwegian Air Shuttle,5%,4%,5%,6%,5%,5%,5%,4%,%,%,%,%,6% bmi baby,6%,5% 0,6%,0%,0%,5%,6%,4% 0,4% 0,% 0,% 0,4%,0% Austrian Airlines,%,%,%,%,%,%,%,% 0,% 0,% 0,% 0,%,% 4 Brussels Airlines,%,%,%,%,%,0%,0%,% 0,% 0,% 0,% 0,%,0% 5 KLM,5%,%,4% 0,%,6% 0,%,%,5% 0,% 0,% 0,% 0,%,% STANDARD REPORT JANUARY 00 Page /

22 CURRENT TRIP Name of airline - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 ČSA 4,% 4,% Travel Service,0%,0% Wizz Air 6,0% 6,0% 4 EasyJet 5,0% 5,0% 5 Lufthansa 4,% 4,% 6 Swiss,6%,6% British Airways,5%,5% Air France,4%,4% Aeroflot,%,% 0 Ryanair,%,% Norwegian Air Shuttle,%,% bmi baby,5%,5% Austrian Airlines,0%,0% 4 Brussels Airlines,0%,0% 5 KLM 0,% 0,% STANDARD REPORT JANUARY 00 Page /

23 CURRENT TRIP 00: Type of airline/flight Network Low cost Charter 00: Type of airline/flight Network Low cost Charter 00: Type of airline/flight Network Low cost Charter JAN 0 (n=0) JAN 0 (n=64) 6 JAN 0 (n=0) 0 FEB 0 (n=) 4 4 FEB 0 (n=6) 6 FEB 0 (n=0) MAR 0 (n=6) 6 MAR 0 (n=4) MAR 0 (n=0) APR 0 (n=6) 0 APR 0 (n=4) APR 0 (n=0) MAY 0 (n=) MAY 0 (n=6) MAY 0 (n=0) JUN 0 (n=) 6 JUN 0 (n=60) JUN 0 (n=0) JUL 0 (n=) 6 JUL 0 (n=6) 65 JUL 0 (n=0) AUG 0 (n=6) 65 6 AUG 0 (n=) 66 AUG 0 (n=0) SEP 0 (n=5) 6 4 SEP 0 (n=60) 6 6 SEP 0 (n=0) OCT 0 (n=55) 4 0 OCT 0 (n=5) 6 6 OCT 0 (n=0) NOV 0 (n=0) NOV 0 (n=0) NOV 0 (n=0) DEC 0 (n=) DEC 0 (n=) DEC 0 (n=0) (n=0) 0 0 (n=) 6 (n=0) 0 STANDARD REPORT JANUARY 00 Page /

24 CURRENT TRIP Departure City (arrival to Prag from...) - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N= N= N= N=6 N= N=6 N= N= N=4 N= Vilnius 5,% 5,%,% 4,% 5,% 5,% 4,% 5,0% 4,%,0% 5,% 5,0% Madrid,%,%,%,4%,4%,%,6%,4%,%,0%,4%,% Košice 6,0%,% 4,6% 5,% 5,%,%,5%,% 6,4%,4%,6% 4,% 4 Barcelona 0,%,0%,%,4%,0%,6%,%,4%,%,%,%,% 5 Sofia,%,6%,% 5,6%,%,% 4,0%,% 4,%,4% 5,%,5% 6 Moscow,0%,%,%,4%,6%,%,6%,% 4,%,4%,6%,5% Riga,0%,4%,5% 4,% 4,0%,%,%,%,% 4,0%,0%,% Bucharest 5,0%,6%,%,%,%,4% 4,%,%,%,4%,%,% Athens 0,%,%,%,0%,%,4%,6%,4%,%,%,%,% 0 Kiev,%,% 4,%,5% 4,0%,%,5%,%,5%,%,%,0% Tel Aviv,%,0%,5% 4,%,%,0%,%,6% 6,% 4,4%,4%,0% Larnaca,%,6%,%,%,%,% 4,%,%,% 6,%,%,% Amsterdam,%,%,% 0,0%,%,6%,6%,% 0,6%,4% 0,4%,% 4 Rome,%,6% 0,% 0,%,%,6%,%,4% 0,6%,%,%,% 5 Minsk,%,0%,% 0,% 0,6%,% 0,%,%,%,4%,%,6% BASE: Only passengers who transfered/transited in PRG Airport Departure City (arrival to Prag from...) - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=5 N= N= N=4 N=6 N= N= N= N=5 N= N=0 N= N= Vilnius,0%,6%,% 4,%,% 6,6% 5,% 4,0% 6,% 4,% 5,% 6,% 6,4% Madrid,%,0%,%,%,5%,5%,%,5% 0,%,4%,% 4,5%,% Košice 6,%,5%,%,%,%,%,%,% 4,4%,%,%,4%,5% 4 Barcelona,%,5%,0%,0%,%,4%,%,%,5%,%,%,%,5% 5 Sofia,5% 4,% 4,% 4,4%,4%,%,% 4,0%,% 4,%,%,4%,% 6 Moscow,%,5%,% 4,4% 4,%,6% 6,% 6,% 4,6%,%,% 5,5% 4,% Riga,% 4,5%,4% 5,%,5%,%,4%,5% 4,%,0%,%,%,0% Bucharest,6% 4,5% 4,%,4% 4,0%,%,5%,%,%,%,%,%,% Athens,%,0%,0%,%,%,%,%,%,%,%,0%,%,6% 0 Kiev,6%,% 4,4%,%,5% 5,4% 5,%,5% 4,%,%,%,%,% Tel Aviv,%,%,%,0%,%,4%,%,%,4%,% 4,%,%,% Larnaca,%,%,0%,%,%,%,%,%,4% 0,%,%,%,% Amsterdam,%,5%,4%,% 0,% 0,6%,% 0,% 0,%,%,%,%,5% 4 Rome,5%,5%,0%,0% 0,%,% 0,%,%,%,6% 4,%,%,% 5 Minsk,%,0%,0%,4%,%,% 4,0%,5% 0,% 0,6%,% 0,%,% BASE: Only passengers who transfered/transited in PRG Airport STANDARD REPORT JANUARY 00 Page 4 /

25 CURRENT TRIP Departure City (arrival to Prag from...) - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 Vilnius,0%,0% Madrid 5,% 5,% Košice 5,0% 5,0% 4 Barcelona 4,% 4,% 5 Sofia 4,0% 4,0% 6 Moscow 4,0% 4,0% Riga,%,% Bucharest,%,% Athens,%,% 0 Kiev,0%,0% Tel Aviv,0%,0% Larnaca,%,% Amsterdam,%,% 4 Rome,0%,0% 5 Minsk,0%,0% BASE: Only passengers who transfered/transited in PRG Airport STANDARD REPORT JANUARY 00 Page 5 /

26 CURRENT TRIP Final Destination (City) - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N= N=6 N=6 N= N= N= N=6 N=5 N=55 N=0 N= N=0 Paris 4,%,%,4% 5,%,% 4,% 5,5% 5,% 5,% 4,5%,% 4,% London,%,% 6,4%,6%,%,%,%,0%,4%,%,6%,% Moscow 4,0%,% 4,% 4,6%,4% 4,%,5%,% 5,4% 5,% 5,% 4,% 4 Brussels,5%,6%,6%,0%,%,%,%,0%,%,6%,%,% 5 Stockholm,%,0%,4%,6%,%,%,% 0,%,%,6%,0%,5% 6 Rome,0%,5%,6%,%,%,%,%,%,%,%,6%,% Oslo,%,6%,%,%,4%,5%,0%,%,4% 0,%,0%,6% Madrid,% 4,%,%,6%,4%,5%,%,%,5%,%,%,% Milano,%,4%,%,%,%,%,%,%,0%,%,4%,% 0 Bangkok 0,5% 0,% 0,% 0,% 0,% 0,% 0,% 0,% 0,% 0,% 0,% 0,% Amsterdam,0%,%,%,%,%,5%,%,5%,5% 4,4%,4%,0% Kiev 0,%,4%,0%,6%,%,% 0,%,4%,4%,%,4%,% Bratislava,4%,% 0,6% 0,% 0,5% 0,5% 0,5%,0% 0,6% 0,% 0,5% 0,% 4 Barcelona,%,%,%,%,%,6%,%,6%,5%,%,%,% 5 Istanbul 0,% 0,5% 0,6% 0,6% 0,4% 0,4% 0,% 0,%,0%,0%,% 0,% Final Destination (City) - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=64 N=6 N=4 N=4 N=6 N=60 N=6 N= N=60 N=5 N=0 N= N= Paris,4% 5,%,% 4,% 5,6%,% 4,% 5,%,0% 5,4%,5%,5% 5,% London,0%,%,5%,6%,%,%,0%,% 5,% 6,0%,0%,%,% Moscow 5,% 4,% 4,4% 6,%,% 6,% 5,5% 6,% 5,% 5,% 6,% 6,% 5,% 4 Brussels,%,%,0%,0%,%,%,6%,%,%,%,%,%,% 5 Stockholm 0,%,%,%,4%,4%,5%,%,0%,5%,0%,0%,6%,% 6 Rome,6%,%,%,%,%,0%,%,0%,0% 5,0%,5% 4,%,% Oslo,0%,%,%,%,%,6%,%,5%,6%,%,5%,5%,% Madrid,%,4%,%,%,%,%,%,5%,%,5%,5%,%,4% Milano,%,5% 4,0%,%,0%,%,%,6%,0%,%,%,%,% 0 Bangkok 0,4% 0,% 0,6% 0,% 0,0% 0,% 0,% 0,% 0,% 0,% 0,% 0,% 0,% Amsterdam 4,0%,%,%,%,%,%,%,%,%,%,0% 0,%,4% Kiev,5% 0,%,%,5%,%,0%,%,%,6%,%,0%,%,5% Bratislava 0,4% 0,5%,%,0%,0%,0% 0,4% 0,5%,0%,%,5%,5%,0% 4 Barcelona,0%,%,%,5%,5%,%,%,%,% 5,0%,% 4,5%,% 5 Istanbul 0,5% 0,% 0,% 0,6%,0% 0,% 0,4%,% 0,% 0,5%,%,6% 0,% STANDARD REPORT JANUARY 00 Page 6 /

27 CURRENT TRIP Final Destination (City) - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 Paris,4%,4% London,%,% Moscow 5,% 5,% 4 Brussels 4,% 4,% 5 Stockholm,%,% 6 Rome,%,% Oslo,%,% Madrid,%,% Milano,0%,0% 0 Bangkok,0%,0% Amsterdam,6%,6% Kiev,6%,6% Bratislava,6%,6% 4 Barcelona,5%,5% 5 Istanbul,5%,5% STANDARD REPORT JANUARY 00 Page /

28 PASSENGER SATISFACTION Passport control process Orientation at the airport Cleanliness of airport terminals Check-in process Airport service staff Security inspection process Transportation to PRG Airport Washroom quality Overall satisfaction with PRG Airport Availability of luggage trolleys Comfort of airport terminals Choice of refreshments Shopping facilities Parking at PRG Airport Prices in shops Prices of refreshments Passenger satisfaction - total BASE: Passengers evaluating satisfaction, 0-0, January 00 NOTE: Average on scale -4 (=Excellent, 4=Very poor) 0 0 January 00,5,5,5 4 Excellent Very poor STANDARD REPORT JANUARY 00 Page /

29 PASSENGER SATISFACTION 00: Overall satisfaction with Prague Airport 00: Overall satisfaction with Prague Airport 00: Overall satisfaction with Prague Airport JAN 0 (n=0) JAN 0 (n=6) 0,5 JAN 0 (n=0) 4 55,5 FEB 0 (n=) 0, FEB 0 (n=) 4 0,5 FEB 0 (n=0) MAR 0 (n=6) 0,6 MAR 0 (n=6) 4 0, MAR 0 (n=0) APR 0 (n=) 5 0,5 APR 0 (n=4) 4 4 0, APR 0 (n=0) MAY 0 (n=5) 4 0,5 MAY 0 (n=65) 5 0, MAY 0 (n=0) JUN 0 (n=66) 4 4 0,4 JUN 0 (n=65) 0, JUN 0 (n=0) JUL 0 (n=4) 5 0,4 JUL 0 (n=60) ,4 JUL 0 (n=0) AUG 0 (n=5) 5 4 0,5 AUG 0 (n=) ,5 AUG 0 (n=0) SEP 0 (n=6) , SEP 0 (n=6) 5 0, SEP 0 (n=0) OCT 0 (n=) 5 0, OCT 0 (n=5) , OCT 0 (n=0) NOV 0 (n=) 5 0, NOV 0 (n=) 5 0,4 NOV 0 (n=0) DEC 0 (n=) 0,6 DEC 0 (n=) 5 0, DEC 0 (n=0) (n=66) ,5 (n=) ,4 (n=0) 4 55,5 BASE: Passengers evaluating satisfaction - % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () BASE: Passengers evaluating satisfaction -,4 % of all passengers () STANDARD REPORT JANUARY 00 Page /

30 PASSENGER SATISFACTION 00: Orientation at the airport 00: Orientation at the airport 00: Orientation at the airport JAN 0 (n=0) JAN 0 (n=6) , JAN 0 (n=04) 5 4 0,5 FEB 0 (n=) 5 0, FEB 0 (n=) 56 0, FEB 0 (n=0) MAR 0 (n=6) 0,4 MAR 0 (n=6) 0, MAR 0 (n=0) APR 0 (n=) 5 4 0, APR 0 (n=) 55 0, APR 0 (n=0) MAY 0 (n=) 4 0, MAY 0 (n=6) 0, MAY 0 (n=0) JUN 0 (n=) 4 0,6 JUN 0 (n=65) 0, JUN 0 (n=0) JUL 0 (n=4) 0, JUL 0 (n=6) 0, JUL 0 (n=0) AUG 0 (n=) 4 0,6 AUG 0 (n=0) , AUG 0 (n=0) SEP 0 (n=0) 0, SEP 0 (n=6) , SEP 0 (n=0) OCT 0 (n=6) 0,4 OCT 0 (n=5) 5 0, OCT 0 (n=0) NOV 0 (n=) 4 0, NOV 0 (n=6) 5 0, NOV 0 (n=0) DEC 0 (n=) 4 0, DEC 0 (n=) 0, DEC 0 (n=0) (n=6) 4 0, (n=) 0, (n=04) 5 4 0,5 BASE: Passengers evaluating satisfaction - % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () BASE: Passengers evaluating satisfaction -,6 % of all passengers () STANDARD REPORT JANUARY 00 Page 0 /

31 PASSENGER SATISFACTION 00: Availability of luggage trolleys 00: Availability of luggage trolleys 00: Availability of luggage trolleys JAN 0 (n=0) JAN 0 (n=) 6 JAN 0 (n=) 5, FEB 0 (n=6) 4 6 FEB 0 (n=) 4 FEB 0 (n=0) MAR 0 (n=) 5 MAR 0 (n=0) MAR 0 (n=0) APR 0 (n=4) 4 5 APR 0 (n=6) 5 APR 0 (n=0) MAY 0 (n=) MAY 0 (n=66) 5 5 MAY 0 (n=0) JUN 0 (n=) 5 JUN 0 (n=0) 5 4 JUN 0 (n=0) JUL 0 (n=) 5 JUL 0 (n=) 4 0 JUL 0 (n=0) AUG 0 (n=5) 5 5 AUG 0 (n=) 5 0 AUG 0 (n=0) SEP 0 (n=4) 4 SEP 0 (n=5) 5 SEP 0 (n=0) OCT 0 (n=) OCT 0 (n=6) 5 OCT 0 (n=0) NOV 0 (n=) 5 NOV 0 (n=) 6 NOV 0 (n=0) DEC 0 (n=56) 4 DEC 0 (n=556) 4 4 DEC 0 (n=0) (n=66) (n=0) 5 5 (n=) 5, BASE: Passengers evaluating satisfaction - 5 % of all passengers () BASE: Passengers evaluating satisfaction -,5 % of all passengers () BASE: Passengers evaluating satisfaction -,5 % of all passengers () STANDARD REPORT JANUARY 00 Page /

32 PASSENGER SATISFACTION 00: Check-in process 00: Check-in process 00: Check-in process JAN 0 (n=0) JAN 0 (n=04) 5 4 0,5 JAN 0 (n=) 0, FEB 0 (n=06) 5 FEB 0 (n=056) 5 0,4 FEB 0 (n=0) MAR 0 (n=04) 5 4 MAR 0 (n=) 5 0,6 MAR 0 (n=0) APR 0 (n=) 5 APR 0 (n=) 55 0,4 APR 0 (n=0) MAY 0 (n=) 4 MAY 0 (n=) 4 0, MAY 0 (n=0) JUN 0 (n=6) 5 4 JUN 0 (n=) 5 4 0,5 JUN 0 (n=0) JUL 0 (n=5) 4 JUL 0 (n=) 4 0, JUL 0 (n=0) AUG 0 (n=65) 4 AUG 0 (n=4) 0, AUG 0 (n=0) SEP 0 (n=600) 5 SEP 0 (n=) 5 4 0,6 SEP 0 (n=0) OCT 0 (n=) 4 OCT 0 (n=0) 5 0, OCT 0 (n=0) NOV 0 (n=60) 4 4 NOV 0 (n=00) 0, NOV 0 (n=0) DEC 0 (n=0) 4 DEC 0 (n=0) 4 0, DEC 0 (n=0) (n=55) 4 BASE: Passengers evaluating satisfaction - % of all passengers () (n=4) 0,6 BASE: Passengers evaluating satisfaction - 5,4 % of all passengers () (n=) 0, BASE: Passengers evaluating satisfaction - 0, % of all passengers () STANDARD REPORT JANUARY 00 Page /

33 PASSENGER SATISFACTION 00: Passport control process JAN 0 (n=0) 00: Passport control process JAN 0 (n=05) 5 0,5 00: Passport control process JAN 0 (n=06) 5 4 0, FEB 0 (n=0) 0,6 FEB 0 (n=06) 6 0, FEB 0 (n=0) MAR 0 (n=) 0,6 MAR 0 (n=4) 60 0,5 MAR 0 (n=0) APR 0 (n=) 5 0, APR 0 (n=) 5 0, APR 0 (n=0) MAY 0 (n=) 0, MAY 0 (n=) 0, MAY 0 (n=0) JUN 0 (n=6) 0,5 JUN 0 (n=) 5 0,4 JUN 0 (n=0) JUL 0 (n=66) 0,5 JUL 0 (n=) 6 0,0 JUL 0 (n=0) AUG 0 (n=5) 5 0, AUG 0 (n=56) 5 4 0, AUG 0 (n=0) SEP 0 (n=6) 0,5 SEP 0 (n=4) 5 4 0, SEP 0 (n=0) OCT 0 (n=4) 5 0,6 OCT 0 (n=) 55 0, OCT 0 (n=0) NOV 0 (n=) 5 0, NOV 0 (n=05) 0,6 NOV 0 (n=0) DEC 0 (n=) 0,6 DEC 0 (n=0) 0,6 DEC 0 (n=0) (n=55) 0,6 BASE: Passengers evaluating satisfaction - % of all passengers () (n=560) 5 4 0, BASE: Passengers evaluating satisfaction - % of all passengers () (n=06) 5 4 0, BASE: Passengers evaluating satisfaction -, % of all passengers () STANDARD REPORT JANUARY 00 Page /

34 PASSENGER SATISFACTION 00: Security inspection process 00: Security inspection process 00: Security inspection process JAN 0 (n=0) JAN 0 (n=0) JAN 0 (n=4) 4 4 0,6 FEB 0 (n=5) 4 6 FEB 0 (n=04) 5 FEB 0 (n=0) MAR 0 (n=) 5 MAR 0 (n=) 5 MAR 0 (n=0) APR 0 (n=) 5 5 APR 0 (n=6) 4 APR 0 (n=0) MAY 0 (n=0) 5 MAY 0 (n=5) 5 MAY 0 (n=0) JUN 0 (n=666) 4 5 JUN 0 (n=) 4 JUN 0 (n=0) JUL 0 (n=66) 4 JUL 0 (n=) 0 JUL 0 (n=0) AUG 0 (n=5) 5 AUG 0 (n=) 4 AUG 0 (n=0) SEP 0 (n=6) 4 4 SEP 0 (n=) 4 4 SEP 0 (n=0) OCT 0 (n=) 5 4 OCT 0 (n=) 4 4 OCT 0 (n=0) NOV 0 (n=) 5 5 NOV 0 (n=06) 5 NOV 0 (n=0) DEC 0 (n=5) DEC 0 (n=05) DEC 0 (n=0) (n=606) 5 (n=560) 4 4 (n=4) 4 4 0,6 BASE: Passengers evaluating satisfaction - 4 % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () STANDARD REPORT JANUARY 00 Page 4 /

35 PASSENGER SATISFACTION 00: Airport service staff 00: Airport service staff 00: Airport service staff JAN 0 (n=0) JAN 0 (n=05) 0, JAN 0 (n=5) 5 0,5 FEB 0 (n=) 0,5 FEB 0 (n=) 0,4 FEB 0 (n=0) MAR 0 (n=) 4 4 0, MAR 0 (n=4) 5 0, MAR 0 (n=0) APR 0 (n=) 5 4,0 APR 0 (n=) 5 0, APR 0 (n=0) MAY 0 (n=0) 4,0 MAY 0 (n=) 5 4 0, MAY 0 (n=0) JUN 0 (n=6) 4, JUN 0 (n=) 5 0,5 JUN 0 (n=0) JUL 0 (n=6), JUL 0 (n=) 5 4 0,6 JUL 0 (n=0) AUG 0 (n=) 4,0 AUG 0 (n=5) 4 0,5 AUG 0 (n=0) SEP 0 (n=6) 4 0,4 SEP 0 (n=) 4 4 0, SEP 0 (n=0) OCT 0 (n=) 0,4 OCT 0 (n=0) 4 0, OCT 0 (n=0) NOV 0 (n=) 4 0, NOV 0 (n=00) 0,5 NOV 0 (n=0) DEC 0 (n=) 4 0,6 DEC 0 (n=0) 4 4 0,6 DEC 0 (n=0) (n=) 0, (n=5) 4 0,4 (n=5) 5 0,5 BASE: Passengers evaluating satisfaction - % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () STANDARD REPORT JANUARY 00 Page /

36 PASSENGER SATISFACTION 00: Comfort of airport terminals 00: Comfort of airport terminals 00: Comfort of airport terminals JAN 0 (n=0) JAN 0 (n=6) 6 0, JAN 0 (n=06), FEB 0 (n=) FEB 0 (n=0) 0,6 FEB 0 (n=0) MAR 0 (n=) 5 MAR 0 (n=6) 5 0, MAR 0 (n=0) APR 0 (n=6) 0 APR 0 (n=4) 5 0, APR 0 (n=0) MAY 0 (n=0) MAY 0 (n=6) 6 5 0,4 MAY 0 (n=0) JUN 0 (n=6) JUN 0 (n=6) 0,6 JUN 0 (n=0) JUL 0 (n=) JUL 0 (n=6) ,4 JUL 0 (n=0) AUG 0 (n=5) 6 AUG 0 (n=4) 0, AUG 0 (n=0) SEP 0 (n=66) 5 SEP 0 (n=6) 55 0, SEP 0 (n=0) OCT 0 (n=6) 5 OCT 0 (n=5) ,4 OCT 0 (n=0) NOV 0 (n=5) 4 5 NOV 0 (n=0) 55 0,5 NOV 0 (n=0) DEC 0 (n=) 55 0 DEC 0 (n=) 5 0 0, DEC 0 (n=0) (n=6) (n=) 0,5 (n=06), BASE: Passengers evaluating satisfaction - % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () STANDARD REPORT JANUARY 00 Page 6 /

37 PASSENGER SATISFACTION 00: Cleanliness of airport terminals 00: Cleanliness of airport terminals 00: Cleanliness of airport terminals JAN 0 (n=0) JAN 0 (n=64) 60 JAN 0 (n=06) 5 4 FEB 0 (n=0) 6 6 0, FEB 0 (n=5) 64 FEB 0 (n=0) MAR 0 (n=60) 5 0,4 MAR 0 (n=0) 64 MAR 0 (n=0) APR 0 (n=5) 5 0, APR 0 (n=) 6 APR 0 (n=0) MAY 0 (n=) 5 0, MAY 0 (n=60) 55 MAY 0 (n=0) JUN 0 (n=66) 5 0,0 JUN 0 (n=65) 5 JUN 0 (n=0) JUL 0 (n=) , JUL 0 (n=6) 5 4 JUL 0 (n=0) AUG 0 (n=6) 5 4 0,5 AUG 0 (n=) 56 4 AUG 0 (n=0) SEP 0 (n=6) 6 0, SEP 0 (n=66) 56 4 SEP 0 (n=0) OCT 0 (n=) , OCT 0 (n=5) 5 OCT 0 (n=0) NOV 0 (n=4) 5 4 0,0 NOV 0 (n=) 5 NOV 0 (n=0) DEC 0 (n=) 5 4 0,0 DEC 0 (n=) 5 4 DEC 0 (n=0) (n=6) 5 0, BASE: Passengers evaluating satisfaction - % of all passengers () (n=) 5 BASE: Passengers evaluating satisfaction -, % of all passengers () (n=06) 5 4 BASE: Passengers evaluating satisfaction -, % of all passengers () STANDARD REPORT JANUARY 00 Page /

38 PASSENGER SATISFACTION 00: Washroom quality 00: Washroom quality 00: Washroom quality JAN 0 (n=0) JAN 0 (n=05) JAN 0 (n=4) 4 0 FEB 0 (n=0) FEB 0 (n=06) FEB 0 (n=0) MAR 0 (n=) 4 MAR 0 (n=) MAR 0 (n=0) APR 0 (n=) APR 0 (n=) APR 0 (n=0) MAY 0 (n=6) 4 4 MAY 0 (n=4) 5 MAY 0 (n=0) JUN 0 (n=564) JUN 0 (n=) 4 JUN 0 (n=0) JUL 0 (n=54) JUL 0 (n=) JUL 0 (n=0) AUG 0 (n=65) 4 AUG 0 (n=55) 0 AUG 0 (n=0) SEP 0 (n=5) SEP 0 (n=) 4 SEP 0 (n=0) OCT 0 (n=4) 4 OCT 0 (n=) OCT 0 (n=0) NOV 0 (n=) 0 NOV 0 (n=0) NOV 0 (n=0) DEC 0 (n=0) 4 DEC 0 (n=0) DEC 0 (n=0) (n=) (n=66) (n=4) 4 0 BASE: Passengers evaluating satisfaction - % of all passengers () BASE: Passengers evaluating satisfaction - % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () STANDARD REPORT JANUARY 00 Page /

39 PASSENGER SATISFACTION 00: Choice of refreshments 00: Choice of refreshments 00: Choice of refreshments JAN 0 (n=0) JAN 0 (n=) JAN 0 (n=5) 6 FEB 0 (n=000) 5 4 FEB 0 (n=000) 55 6 FEB 0 (n=0) MAR 0 (n=) MAR 0 (n=4) 5 4 MAR 0 (n=0) APR 0 (n=) 6 5 APR 0 (n=) 55 5 APR 0 (n=0) MAY 0 (n=00) 60 MAY 0 (n=) 4 5 MAY 0 (n=0) JUN 0 (n=) 56 JUN 0 (n=04) 5 JUN 0 (n=0) JUL 0 (n=6) JUL 0 (n=6) 0 56 JUL 0 (n=0) AUG 0 (n=) 5 AUG 0 (n=4) 56 6 AUG 0 (n=0) SEP 0 (n=0) 56 5 SEP 0 (n=) SEP 0 (n=0) OCT 0 (n=6) OCT 0 (n=6) OCT 0 (n=0) NOV 0 (n=0) NOV 0 (n=4) 6 NOV 0 (n=0) DEC 0 (n=6) 5 60 DEC 0 (n=) 5 56 DEC 0 (n=0) (n=) 5 BASE: Passengers evaluating satisfaction - % of all passengers () (n=) 56 5 BASE: Passengers evaluating satisfaction -, % of all passengers () (n=5) 6 BASE: Passengers evaluating satisfaction -, % of all passengers () STANDARD REPORT JANUARY 00 Page /

40 PASSENGER SATISFACTION 00: Prices of refreshments 00: Prices of refreshments 00: Prices of refreshments JAN 0 (n=0) JAN 0 (n=) 6 4 JAN 0 (n=6) 4 0 FEB 0 (n=56) 6 5 FEB 0 (n=56) 6 5 FEB 0 (n=0) MAR 0 (n=0) 5 MAR 0 (n=04) MAR 0 (n=0) APR 0 (n=0) APR 0 (n=0) APR 0 (n=0) MAY 0 (n=5) 4 MAY 0 (n=) 6 MAY 0 (n=0) JUN 0 (n=6) JUN 0 (n=) JUN 0 (n=0) JUL 0 (n=) JUL 0 (n=) 4 JUL 0 (n=0) AUG 0 (n=4) 5 AUG 0 (n=60) 4 AUG 0 (n=0) SEP 0 (n=) 6 4 SEP 0 (n=) SEP 0 (n=0) OCT 0 (n=6) OCT 0 (n=4) OCT 0 (n=0) NOV 0 (n=) NOV 0 (n=) 4 4 NOV 0 (n=0) DEC 0 (n=) 6 DEC 0 (n=6) 4 5 DEC 0 (n=0) (n=) 0 4 BASE: Passengers evaluating satisfaction - 6 % of all passengers () (n=4) BASE: Passengers evaluating satisfaction -, % of all passengers () (n=6) 4 0 BASE: Passengers evaluating satisfaction -,6 % of all passengers () STANDARD REPORT JANUARY 00 Page /

41 PASSENGER SATISFACTION 00: Shopping facilities 00: Shopping facilities 00: Shopping facilities JAN 0 (n=0) JAN 0 (n=04) JAN 0 (n=0) FEB 0 (n=00) 56 5 FEB 0 (n=00) 60 5 FEB 0 (n=0) MAR 0 (n=4) 5 MAR 0 (n=5) MAR 0 (n=0) APR 0 (n=) 6 APR 0 (n=) 60 5 APR 0 (n=0) MAY 0 (n=55) 64 MAY 0 (n=0) 6 5 MAY 0 (n=0) JUN 0 (n=4) 6 5 JUN 0 (n=) JUN 0 (n=0) JUL 0 (n=4) 6 5 JUL 0 (n=) 5 6 JUL 0 (n=0) AUG 0 (n=) AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=) 4 6 SEP 0 (n=) 5 60 SEP 0 (n=0) OCT 0 (n=6) 64 OCT 0 (n=6) 6 4 OCT 0 (n=0) NOV 0 (n=) 6 4 NOV 0 (n=04) NOV 0 (n=0) DEC 0 (n=0) 64 DEC 0 (n=0) 6 5 DEC 0 (n=0) (n=6) 4 6 BASE: Passengers evaluating satisfaction - % of all passengers () (n=0) BASE: Passengers evaluating satisfaction - 5 % of all passengers () (n=0) BASE: Passengers evaluating satisfaction - 4, % of all passengers () STANDARD REPORT JANUARY 00 Page 4 /

42 PASSENGER SATISFACTION 00: Prices in shops 00: Prices in shops 00: Prices in shops JAN 0 (n=0) JAN 0 (n=5) JAN 0 (n=04) 5 5 FEB 0 (n=0) 5 4 FEB 0 (n=) 0 5 FEB 0 (n=0) MAR 0 (n=0) 4 5 MAR 0 (n=0) 6 MAR 0 (n=0) APR 0 (n=0) APR 0 (n=0) APR 0 (n=0) MAY 0 (n=0) MAY 0 (n=) 56 MAY 0 (n=0) JUN 0 (n=) 6 6 JUN 0 (n=) 0 JUN 0 (n=0) JUL 0 (n=6) JUL 0 (n=) 4 JUL 0 (n=0) AUG 0 (n=0) AUG 0 (n=) 0 AUG 0 (n=0) SEP 0 (n=0) 5 4 SEP 0 (n=) SEP 0 (n=0) OCT 0 (n=) OCT 0 (n=64) 4 OCT 0 (n=0) NOV 0 (n=5) 56 6 NOV 0 (n=) 0 NOV 0 (n=0) DEC 0 (n=) 5 5 DEC 0 (n=) DEC 0 (n=0) (n=) 5 6 (n=) 0 (n=04) 5 5 BASE: Passengers evaluating satisfaction - 4 % of all passengers () BASE: Passengers evaluating satisfaction -, % of all passengers () BASE: Passengers evaluating satisfaction -,5 % of all passengers () STANDARD REPORT JANUARY 00 Page 4 /

43 PASSENGER SATISFACTION 00: Transportation to Prague Airport 00: Transportation to Prague Airport 00: Transportation to Prague Airport JAN 0 (n=0) JAN 0 (n=) JAN 0 (n=6) 5 FEB 0 (n=) 6 FEB 0 (n=) 5 FEB 0 (n=0) MAR 0 (n=0) MAR 0 (n=05) 55 MAR 0 (n=0) APR 0 (n=0) 5 APR 0 (n=06) APR 0 (n=0) MAY 0 (n=5) 5 MAY 0 (n=) 5 MAY 0 (n=0) JUN 0 (n=64) JUN 0 (n=) 6 JUN 0 (n=0) JUL 0 (n=) 6 JUL 0 (n=) 4 4 JUL 0 (n=0) AUG 0 (n=6) 6 AUG 0 (n=0) 4 5 AUG 0 (n=0) SEP 0 (n=) SEP 0 (n=00) 5 5 SEP 0 (n=0) OCT 0 (n=) 56 6 OCT 0 (n=6) 55 5 OCT 0 (n=0) NOV 0 (n=) NOV 0 (n=6) 4 5 NOV 0 (n=0) DEC 0 (n=5) (n=00) BASE: Passengers evaluating satisfaction - 6 % of passenger who departed from Prague () DEC 0 (n=5) (n=5) 55 6 BASE: Passengers evaluating satisfaction -,6 % of passenger who departed from Prague () DEC 0 (n=0) (n=6) 5 BASE: Passengers evaluating satisfaction - 6, % of passenger who departed from Prague () STANDARD REPORT JANUARY 00 Page /

44 PASSENGER SATISFACTION 00: Parking at Prague Airport 00: Parking at Prague Airport 00: Parking at Prague Airport JAN 0 (n=0) JAN 0 (n=0) JAN 0 (n=) FEB 0 (n=) 4 FEB 0 (n=) FEB 0 (n=0) MAR 0 (n=) 6 MAR 0 (n=) MAR 0 (n=0) APR 0 (n=6) 6 APR 0 (n=) 55 6 APR 0 (n=0) MAY 0 (n=6) 5 4 MAY 0 (n=) 5 MAY 0 (n=0) JUN 0 (n=) 4 JUN 0 (n=) JUN 0 (n=0) JUL 0 (n=) 6 4 JUL 0 (n=) JUL 0 (n=0) AUG 0 (n=) 4 4 AUG 0 (n=) AUG 0 (n=0) SEP 0 (n=) SEP 0 (n=5) 6 SEP 0 (n=0) OCT 0 (n=4) 55 4 OCT 0 (n=) OCT 0 (n=0) NOV 0 (n=6) NOV 0 (n=60) 6 NOV 0 (n=0) DEC 0 (n=0) 4 5 DEC 0 (n=) DEC 0 (n=0) (n=0) 0 5 (n=4) (n=) BASE: Passengers evaluating satisfaction - % of passenger who departed from Prague () BASE: Passengers evaluating satisfaction - % of passenger who departed from Prague () BASE: Passengers evaluating satisfaction -,5 % of passenger who departed from Prague () STANDARD REPORT JANUARY 00 Page /

45 PASSENGER SATISFACTION Missing at Prague Airport - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N= N=6 N=6 N= N= N= N=6 N=5 N=55 N=0 N= N=0 No answer 64,% 6,% 65,% 6,% 64,% 0,5% 6,6% 6,6% 6,% 64,% 6,5% 6,% Comfort, resting places,% 4,6%,%,% 4,%,5%,% 4,4% 4,5% 4,% 4,% 4,% Price of refreshments,%,4%,%,4%,6%,%,%,%,0%,%,0%,4% 4 Internet, wifi 4,% 4,%,6%,0%,%,%,% 4,5%,%,6%,%,4% 5 Prices in general,0%,%,%,%,4%,%,5%,%,6%,4%,%,4% 6 Others 0,%,%,0%,6% 0,0% 0,0% 0,0% 0,% 0,0% 0,0% 0,0% 0,5% Smoking room,%,4%,5%,%,%,4%,%,%,%,%,%,6% Better signage, guide posts,6%,%,%,%,%,6%,%,%,5%,%,%,% More restaurants 0,% 0,4% 0,% 0,% 0,5% 0,0% 0,0% 0,%,%,4%,% 0,% 0 Better access to the airport,5%,%,%,%,%,6%,0%,4%,4%,%,%,6% More shops,6%,6%,%,%,%,%,6%,%,%,%,%,4% Higher level of service,% 0,%,0%,%,5% 0,% 0,0% 0,0% 0,0% 0,% 0,0% 0,6% Better choice in stores, restaurants,..,%,4%,% 0,6% 0,% 0,% 0,4%,6%,4%,%,%,6% 4 Washrooms cleanliness / quality,%,5%,4%,%,%,%,0%,5%,6%,4%,%,% 5 Restaurants - price & quality 0,% 0,% 0,0% 0,6% 0,% 0,% 0,% 0,% 0,0% 0,0% 0,0% 0,% Missing at Prague Airport - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=64 N=6 N=4 N=4 N=6 N=60 N=6 N= N=60 N=5 N=0 N= N= No answer 6,% 64,0% 65,4% 6,% 6,6% 6,5% 6,5%,0% 5,%,% 5,% 60,% 6,0% Comfort, resting places 4,% 5,% 5,% 5,% 5,0% 5,% 6,%,5%,5%,6%,%,% 6,5% Price of refreshments,5%,%,6%,6%,%,% 4,% 5,% 4,% 5,% 4,5% 4,%,% 4 Internet, wifi 4,0% 4,%,% 4,%,%,6% 4,%,%,6%,%,4%,4%,6% 5 Prices in general,%,%,%,%,0%,% 4,5% 6,% 5,%,% 4,0%,0% 4,0% 6 Others 0,%,5%,5% 0,% 0,6% 0,%,% 0,%,4%,%,%,5%,4% Smoking room,6%,0%,%,%,0%,%,0%,%,%,%,%,%,% Better signage, guide posts,0%,%,%,%,0%,0%,5%,4%,4%,5%,4%,%,% More restaurants 0,%,%,% 0,%,0%,%,4%,0%,%,% 4,%,%,% 0 Better access to the airport,%,%,4%,%,6%,%,4%,%,%,%,%,5%,% More shops,%,%,0%,%,0%,%,6% 0,0%,%,% 4,%,%,5% Higher level of service 0,% 0,% 0,% 0,% 0,%,0%,% 0,%,%,6%,%,6%,0% Better choice in stores, restaurants,..,%,6%,%,%,%,0%,% 4,4%,% 5,%,%,0%,% 4 Washrooms cleanliness / quality,5% 0,%,% 0,%,%,%,%,4%,%,4%,6%,0%,5% 5 Restaurants - price & quality 0,5% 0,% 0,4% 0,0% 0,5% 0,% 0,% 0,% 0,% 0,0% 0,4%,0% 0,% STANDARD REPORT JANUARY 00 Page /

46 PASSENGER SATISFACTION Missing at Prague Airport - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 No answer 5,% 5,% Comfort, resting places 6,6% 6,6% Price of refreshments 5,% 5,% 4 Internet, wifi,%,% 5 Prices in general,%,% 6 Others,6%,6% Smoking room,5%,5% Better signage, guide posts,%,% More restaurants,6%,6% 0 Better access to the airport,%,% More shops,%,% Higher level of service,%,% Better choice in stores, restaurants,..,6%,6% 4 Washrooms cleanliness / quality,%,% 5 Restaurants - price & quality,%,% STANDARD REPORT JANUARY 00 Page /

47 PASSENGER SATISFACTION Appreciating at Prague Airport - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=6 N= N= N= N=6 N=5 N=55 N=0 N= N=4 No answer 0,0% 0,0%,0%,%,%,% 6,% 0,5%,%,%,4%,% Easy to navigate, short distances 0,0% 0,0%,5%,4%,%,%,%,0%,6%,4%,%,% Cleanliness 0,0% 0,0%,6%,%,5%,0%,4%,5%,4%,5%,0%,% 4 Overall satisfied 0,0% 0,0%,5%,4%,4%,0%,%,4% 5,% 6,0% 6,6% 0,% 5 Nice airport 0,0% 0,0%,0%,%,%,%,6%,%,%,%,%,% 6 Large airport 0,0% 0,0% 0,% 0,6%,%,6%,%,%,%,% 0,%,% Airport facilities 0,0% 0,0% 0,% 0,% 0,%,% 0,% 0,6% 0,4% 0,6% 0,6% 0,6% Customer service 0,0% 0,0% 0,5% 0,5% 0,% 0,%,5%,0%,0% 0,%,0% 0,% Check-in, speed of service 0,0% 0,0% 0,6% 0,4% 0,% 0,% 0,% 0,5% 0,5%,0% 0,% 0,% 0 Level of service 0,0% 0,0% 0,% 0,% 0,% 0,% 0,0% 0,% 0,% 0,0% 0,% 0,% Low level of noise 0,0% 0,0% 0,% 0,6% 0,% 0,%,0% 0,6% 0,% 0,6% 0,6% 0,% Choice of goods - shops & restaurants 0,0% 0,0% 0,% 0,% 0,0% 0,% 0,5% 0,% 0,% 0,% 0,0% 0,% Airport infrastructure updates 0,0% 0,0% 0,% 0,5% 0,%,%,%,% 0,%,0% 0,6% 0,% 4 Internet, wifi 0,0% 0,0% 0,% 0,% 0,0% 0,% 0,0% 0,% 0,0% 0,% 0,0% 0,% 5 Operations management 0,0% 0,0% 0,% 0,4% 0,% 0,% 0,4% 0,% 0,% 0,6% 0,0% 0,4% Appreciating at Prague Airport - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=64 N=6 N=4 N=4 N=6 N=60 N=6 N= N=60 N=5 N=0 N= N= No answer 0,5%,%,6% 0,%,5% 6,%,0% 0,4%,% 0,6% 4,% 0,%,% Easy to navigate, short distances,%,0%,%,6%,%,4% 5,%,% 4,% 4,%,% 4,%,4% Cleanliness 4,4%,% 4,%,4%,%,% 5,% 5,% 5,0% 5,% 5,0%,% 4,% 4 Overall satisfied 5,4%,% 4,4%,% 5,6%,% 4,%,0%,%,%,0% 5,5%,% 5 Nice airport,%,%,4%,% 0,%,5%,%,%,%,%,%,%,5% 6 Large airport,5%,%,%,5%,%,0%,%,%,%,%,%,0%,5% Airport facilities,5% 0,%,0% 0,% 0,6% 0,% 0,%,% 0,% 0,% 0,% 0,% 0,% Customer service 0,%,%,% 0,4% 0,% 0,6% 0,% 0,5%,%,%,% 0,% 0,% Check-in, speed of service 0,% 0,6% 0,5%,0% 0,% 0,% 0,% 0,%,%,%,% 0,% 0,% 0 Level of service 0,5% 0,% 0,6% 0,6% 0,% 0,% 0,4% 0,4% 0,% 0,% 0,% 0,% 0,4% Low level of noise,% 0,% 0,%,%,0% 0,%,%,6% 0,% 0,5% 0,%,%,0% Choice of goods - shops & restaurants 0,% 0,% 0,6% 0,% 0,% 0,%,% 0,% 0,%,%,0%,% 0,6% Airport infrastructure updates 0,% 0,4% 0,6% 0,6% 0,6% 0,%,%,%,% 0,% 0,% 0,% 0,% 4 Internet, wifi 0,0% 0,% 0,% 0,% 0,% 0,0% 0,% 0,% 0,% 0,4% 0,4% 0,% 0,% 5 Operations management 0,4% 0,% 0,% 0,% 0,4% 0,% 0,% 0,5% 0,% 0,5% 0,%,4% 0,5% STANDARD REPORT JANUARY 00 Page 4 /

48 PASSENGER SATISFACTION Appreciating at Prague Airport - TOP 5 of year 00 (%) JAN 0 FEB 0 MAR 0 APR 0 MAY 0 JUN 0 JUL 0 AUG 0 SEP 0 OCT 0 NOV 0 DEC 0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 N=0 No answer,%,% Easy to navigate, short distances,%,% Cleanliness,5%,5% 4 Overall satisfied,%,% 5 Nice airport,5%,5% 6 Large airport,4%,4% Airport facilities,%,% Customer service,%,% Check-in, speed of service,0%,0% 0 Level of service,0%,0% Low level of noise 0,% 0,% Choice of goods - shops & restaurants 0,% 0,% Airport infrastructure updates 0,6% 0,6% 4 Internet, wifi 0,6% 0,6% 5 Operations management 0,5% 0,5% STANDARD REPORT JANUARY 00 Page /

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