Cisco Training 2012 Collaboration

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1 Cisco Training 2012 Collaboration Cisco Unified Communications Cisco CCIE 360 Voice Cisco Unified MeetingPlace Cisco Digital Media Suite Cisco TelePresence Tandberg TelePresence Cisco Unified Contact Center Further Collabora on courses, dates and online registra on:

2 Introduction to Fast Lane HIGH-END IT TRAINING AND CONSULTING The performance and future viability of your company s IT infrastructure hinges on the abilities of the people who run your systems. We provide basic-to-advanced training in high-end technology, honing your people s skills and driving their professional development to benefit your company. Unified communications, video, security and VPN, virtualisation and data centres, wireless networking, optical technologies, cloud services Fastlane has the consultants and training capabilities to meet all your demands in each of these specialised fields. Affording you insight into our training program for this year, this 2011 catalogue is here to help you put together an IT qualification programme tailored to your needs. Fastlane offers training around the globe and you ll find our classrooms in more than 60 countries on all continents. The recipe for our success: Everything we do, we do to satisfy your highest standards for quality in training and our comprehensive evaluation system ensures we live up to these expectations. When you sign up for a Fastlane class, rest assured you will benefit from hands-on training with the latest devices utilizing state-of-the-art labs. Our experienced training specialists will be happy to help you put together a training plan geared precisely to your needs, providing all the insight IT professionals need to make the most of current and forward-looking IT technologies. We look forward to working with you. Choua Lee Managing Director Fastlane Asia Pacific Fast Lane Training Centres 2 Further Collabora on courses, dates and online registra on:

3 Table of Contents CISCO CERTIFICATION PATHWAYS Cisco Certification Path... 4 CISCO UNIFIED COMMUNICATIONS Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMMv8)... 5 Integrating Cisco Unified Communications Applications v8.0 (CAPPSv8)... 5 Implementing Cisco Voice Communications and QoS v8.0 (CVOICEv8)... 6 Troubleshooting Cisco Unified Communications v8.0 (TVOICEv8)... 6 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1v8)... 7 Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2v8)... 7 Administering Cisco Unified Communications Manager v8.0 (ACUCM)... 8 Implementing Cisco Unified Communication Manager v7.0 (UCM70)... 9 Cisco Unified Presence Design and Implementation (PRSDI)... 9 Implementing Cisco Quality of Service v2.3 (QOS) Implementing Unified Communications Security (IUCS) Implementing Cisco Unified Messaging (IUM) Administering Cisco Unified Messaging v5.0 (AUM) Implementing Cisco Unity Connection (IUC) Cisco Unity Design and Networking (CUDN) Cisco Unified Communications Architecture and Design (UCAD) CISCO CCIE 360 VOICE CCIE 360 Voice - ILT Workshop 1 (CIEV1) CCIE 360 Voice - ILT Workshop 2 (CIEV2) CISCO MEETING PLACE Designing Cisco Unified MeetingPlace Solutions (DMPS) Implementing Cisco Unified MeetingPlace Solutions (IMPS) CISCO DIGITAL MEDIA SUITE Digital Media Systems (DMS) Cisco Academy of digital signage (ADS) CISCO TELEPRESENCE Implementing Cisco TelePresence Solutions Immersive (ITSI) / TelePresence Boot Camp (TPBOOT) Implementing Cisco Telepresence Solutions (ITS) Physical Installation of Cisco TelePresence Systems (PITS) TANDBERG TELEPRESENCE Implementing Express TelePresence Video Solutions (PAIETVS) Implementing Advanced TelePresence Video Solutions Part 1 (PAIATVS1) Implementing Advanced TelePresence Video Solutions Part 2 (PAIATVS2) Installing TelePresence Video Immersive Solutions (PAITVIS) Implementing Cisco Unified Communications Manager for Cisco TelePresence Video v1.0 (PAIUCMTV) CISCO UNIFIED CONTACT CENTER Unified Contact Centre Express and Unified IP IVR Deployment (UCCXD) Unified Contact Centre Express Advanced (UCCXA) Implementing Cisco Unified and Web Interaction Manager Enterprise v1.1 (UEIME) Cisco Unified Customer Voice Portal Implementation v7.0 (CVPI) Cisco Unified Contact Center Power Workshop (CUCCPW) / IPCC Boot Camp (IPCCBOOT) Further Collabora on courses, dates and online registra on: 3

4 Cisco Certification Path Widely respected throughout the world, Cisco Certifications substantiate the knowledge and skills of certified specialists. They rank among the most sought-after qualifications for internetworking professionals. Five Certification Levels: Cisco offers five levels of certification: from Entry and Associate, the basic levels of networking certification, to the advanced level of Professional, and up to Expert and Architect, the highest certification level for network specialists. 4 Further Collabora on courses, dates and online registra on:

5 Cisco Unified Communications Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) ID ICOMM Interconnecting Cisco Network Devices 1 (ICND1) Interconnecting Cisco Network Devices 2 (ICND2) Upon completing this course, the learner will be able to meet these overall objectives: Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications Describe how to maintain a Cisco Unified Communications solution Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course contains: Overview of Cisco Unified Communications Solutions Overview of Administrator and End-User Interfaces Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Endpoint and End User Administration Enablement of End User Telephony and Mobility Features Enablement of Cisco Unity Connection and Cisco Unified Presence Cisco Unified Communications Solutions Maintenance Implementing Cisco Unified Communications Voice over IP and QoS (CVOICEv8) ID CVOICE Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Upon completion of this course, you should be able to: Explain what a voice gateway is, how it works, and describe its usage, components, and features Describe the characteristics and configuration elements of VoIP call legs Describe how to implement IP phones using Cisco Unified Communications Manager Express Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related QoS mechanisms that are required in Cisco Unified Communications networks. This course contains: Introduction to Voice Gateways VoIP Call Legs Cisco Unified Communications Manager Express Endpoints Implementation Dial Plan Implementation Gatekeeper and Cisco Unified Border Element Implementation Quality of Service Further Collabora on courses, dates and online registra on: 5

6 Cisco Unified Communications Integrating Cisco Unified Communications Applications (CAPPSv8) ID CAPPS Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Upon completion of this course, you should be able to: Describe voic integration options and requirements Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment Implement voic networking using VPIM Implement Cisco Unified Presence and Cisco Unified Personal Communicator Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches you the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager. This course contains: Introduction to Voice Mail Cisco Unity Connection in a Cisco Unified Communications Manager Environment Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment Voice Profile for Internet Mail Implementation Cisco Unified Presence Implementation Troubleshooting Cisco Unified Communications (TVOICEv8) ID TVOICE The knowledge and skills that a learner must have before attending this course are as follows: Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Working knowledge of converged voice and data networks. Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment After completing this course the delegate will be able to: Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown Solve the common issues of an SAF-enabled network and CCD Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications Troubleshoot voice quality issues and issues that are related to media resources Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager. This course contains: Introduction to Troubleshooting Cisco Unified Communications Solutions Cisco Unified Communications Manager Troubleshooting Troubleshooting Call Setup Issues SAF and CCD Issues Troubleshooting Cisco Unified Communications Manager Features and Application Issues Voice Quality and Media Resources Issues 6 Further Collabora on courses, dates and online registra on:

7 Cisco Unified Communications Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) ID CIPT1 Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE 8) Integrating Cisco Unified Communications Applications (CAPPSv8) Upon completion of this course, you should be able to: Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade Perform Cisco Unified Communications Manager initial configuration and user management Configure Cisco Unified Communications Manager to support on-cluster calling Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment Implement Cisco Unified Communications Manager media resources Implement Cisco Unified Communications Manager features and applications Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility. This course contains: Introduction to Cisco Unified Communications Manager Administering Cisco Unified Communications Manager Enabling Single-Site On-Net Calling Single-Site Off-Net Calling Media Resources Feature and Application Implementation Implementing Cisco Unified Communications Manager, Part 2 (CIPT2v8) ID CIPT2 Duration 5 Days Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) Upon completion of this course, you should be able to: Describe multisite deployment issues and solutions, and describe and configure required dial plan elements Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode Implement bandwidth management and CAC to prevent oversubscription of the IP WAN Implement Device Mobility and Cisco Extension Mobility Describe and implement CCD deployments Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR). This course contains: Multisite Deployment Implementation Centralized Call-Processing Redundancy Implementation Bandwidth Management and CAC Implementation Implementation of Features and Applications for Multisite Deployments CCD Further Collabora on courses, dates and online registra on: 7

8 Cisco Unified Communications Administering Cisco Unified Communications Manager (ACUCM) ID ACUCM Duration 3 Days To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge: Working knowledge of Microsoft Windows 2000 / XP Working knowledge of Microsoft Exchange or Lotus Domino messaging environment Working knowledge of the features and benefits of a PBX (CallManager preferred) Basic IP telephony concepts Administering Cisco Unified Communications Manager (ACUCM) teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 7.0. After completing this course, the student will be able to: Select, connect, and configure the various Cisco IP telephony devices. Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool. Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services. Describe the minimum hardware requirements necessary for a particular unified communications component system. List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail. Correctly identify the standard features of a Cisco Unity system. Correctly identify the standard features of a Personal Assistant system. Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant. Efficiently manage the account using both the telephone and the desktop tools provided. Organize them in the correct order according to best practices. Correctly choose whether to make them an Internet subscriber or a Unity subscriber. Create and use Internet Subscribers. Introduction to IP Telephony Exploring IP Telephony Describing the Cisco Unified Communications Manager Deployment Models Defining the CUCM Basic Configuration Logging into Cisco Unified Communications Manager Configuring the Cisco Unified Communications Manager Server Describing Multilevel Administration Configuring the Disaster Recovery System: Backup and Restore Procedures Preparing for Phone Registration Configuring Cisco Unified Communications Manager System Parameters Supporting Cisco IP Phones Exploring Phone Registration and IP Phone Communications Configuring a Basic Route Plan Exploring Gateways Creating a Route Plan Discovering Route Filters and Digit Manipulation Configuring Route Filters and Translation Patterns Understanding Digit Manipulation Exploring Class of Control Defining Class of Control Configuring Advanced Class of Control Features Explaining CAC and SRST Understanding CAC Exploring SRST Understanding Media Resources Explaining Media Resources Exploring Media Resource Management Describing Cisco Unified Communications Manager Features Understanding Basic Cisco Unified Communications Management Features Exploring Hunt Groups Describing Phone Services Exploring Moves, Adds, Changes, and Administration Understanding Phone Moves, Adds, and Changes Describing User Configuration Utilising the Cisco Unified Communications Manager BAT 8 Further Collabora on courses, dates and online registra on:

9 Cisco Unified Communications Implementing Cisco Unified Communications Manager V 7.0 Features (UCM70) ID UCM70 Duration 3 Days Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) Implementing Cisco Unified Communications Manager, Part 2 (CIPT2v8) Implementing Cisco Unified Communications Manager Version 7.0 Features (UCM70) is designed to provide learners with necessary knowledge and skills to install and upgrade Cisco Unified Communications Manager version 7 and to implement the new features introduced with this new release in large, multisite Cisco Unified Communications Manager deployments. The course outline is as follows: Overview of Cisco Unified Communications Manager Release 7.0 Overview of Installation Options Cisco Unified Communications Manager v7 Migration from v5 and v6 Migration from Cisco Unified CallManager v4 to v7 New Features in Cisco Unified Communications Manager Release 7.0 Overview of New Features in Cisco Unified Communications manager v7.0 E.164 Support Global transformations Local route Groups Configuring Unified Mobility Enhancements in Cisco Unified Communications Manager v7.0 Cisco Unified Presence Design and Implementation (PRSDI) ID PRSDI Duration 3 Days Working knowledge of converged voice and data networks. Working knowledge of MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. Ability to configure and operate Cisco Unified Communications Manager. Cisco Unified Presence Design and Implementation (PRSDI) v6.0 is a 3-Day course that prepares you for installing and configuring a Cisco Unified Presence Release 6.0. It also includes integration options with other Cisco Unified Communication products as well as third-party presence solutions, including Microsoft Live Communication Server, Microsoft Office Communications Server, and IBM Lotus Sametime. Finally it presents deployment and maintaining options. The course contains these components: Evaluating Course Introduction Presence Overview Cisco Presence Cisco Unified Communications Manager Presence Cisco Unified Communications Manager Express Presence Design Cisco Unified Presence Design Cisco Unified Presence Server Cisco Unified Presence Deployment Models Design Cisco Unified Presence Security Cisco Unified Personal Communicator Cisco IP Phone Messenger Application Integrate with Cisco Unified Presence Cisco Unified Presence Interoperability Cisco Product Integration Third-Party Presence Server Integration Deploy Cisco Unified Presence Installing Cisco Unified Presence Cisco Unified Communications Manager Configuration Cisco Unified Presence Configuration Microsoft Integration IBM Lotus Sametime Integration Maintain Cisco Unified Presence Cisco Unified Presence Serviceability Operating System Administration Disaster Recovery Further Collabora on courses, dates and online registra on: 9

10 Cisco Unified Communications Implementing Cisco Quality of Service (QOS) ID QOS Interconnecting Cisco Network Devices 1 (ICND1) Interconnecting Cisco Network Devices 2 (ICND2) The Implementing Cisco Quality of Service (QOS) v2.0 course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms. The curriculum covers the theory of IP QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help students to apply the concepts mastered in individual modules to real -life scenarios. The course also gives students design and usage rules for various advanced IP QoS features and the integration of IP QoS with underlying Layer 2 QoS mechanisms, allowing them to design and implement efficient, optimized, and trouble-free multi -service networks. After completing this course, students will be able to: Given a converged network, explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS Given a converged network, identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models Given a converged network, explain the use of MQC and AutoQoS to implement QoS on the network Given a converged network and a policy defining QoS requirements, successfully classify and mark network traffic to implement the policy. The course outline is as follows: Introduction to IP QoS The Building Blocks of IP QoS Introduction to Modular QoS CLI and Auto-QoS Classification and Marking Congestion Management Congestion Avoidance Traffic Policing and Shaping Link Efficiency Mechanisms QoS Best Practices Implementing Unified Communications Security (IUCS) ID IUCS Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE 8) Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) Implementing Unified Communications Security (IUCS) v1.0 prepares you for installing, configuring, and maintaining security on a Cisco Unified Communication solution. This 5-Day course focuses primarily on enabling security on Cisco Unified CallManager 5.0 and its components and applications. After completing this course, students will be able to: Identify different type of threats and attacks of Unified Communication infrastructure Identify different type of Layer 2 threats and attacks as well as configure Cisco Catalyst Switch to prevent these attacks Identify different type of Layer 3 threats and attacks as well as configure Cisco ASA Firewall to prevent these attacks Deploy and enable Secure mode for Cisco Unified CallManager Implementing Cisco IP phone security Implementing Cisco IOS voice gateway security Implementing security for intercluster communication Implementing Cisco Unified SRST for remote site failover Implementing V3PN (Voice and Video Virtual Private Network) Securing H.323 and SIP internetworking using IP-IP Gateway Implementing security for Unified Communication Application such as Cisco Unified MeetingPlace, Cisco Unified Meeting- Place Express, Cisco Unity Express and Cisco Unity The course contains these components: Course Introduction Introduction to Unified Communications Security Implementing Infrastructure Security Securing Single Site Deployments Securing Multi-site Deployments Securing VoIP Internetworking Securing Unified Communication Applications 10 Further Collabora on courses, dates and online registra on:

11 Cisco Unified Communications Implementing Cisco Unified Messaging (IUM) ID IUM Solid understanding of Microsoft Windows, Microsoft Exchange, or IBM Lotus Domino. Ability to competently program at least one telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc. Implementing Cisco Unified Messaging (IUM) v5.0, formerly Cisco Unified Communications System Engineer (UCSE) provides students with best practice information on how to administer, install, configure, operate, and maintain a Cisco Unity system in either a stand-alone voice mail or unified messaging environment, as well lessons on Cisco Unity Connection. IUM is a 5-day instructor-led (ILT) course with hands-on lab activities. It is one of two courses recommended for individuals seeking qualification for the Cisco Unity Support Specialization. The course contains these components: An Overview of a Cisco Unified Communications System Unity Connection Cisco Unified Communications General Setup Unified Communications Subscribers: A Complete Reference Unified Communications System Monitoring and Maintenance Administering Cisco Unified Messaging (AUM) ID AUM Duration 2 Days Prerequisite for this course is a sound understanding of Microsoft Windows Server and Microsoft Exchange. The aim of the Administering Unified Messaging (AUM) v5.0 course is to produce competent administrators of the Cisco Unity product v5.0 and later. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. The class partially prepares a learner to take the Unified Communication for System Engineers exam ( ). The course outline is as following: Course Introduction: Cisco Unified Communications System Hardware Cisco Unified Communications System Software Cisco Unity Connection overview Cisco Unified Communications Integrations Unified Communications Networking Unified Communications Maintenance and Utilities Implementing Cisco Unity Connection 8.0 (IUC) ID IUC Duration 4 Days Basic networking, voice and unified messaging skills or experience. This course is designed to provide the learner with the knowledge to implement, integrate, and administer and manage Cisco Unity Connection release 7.0. This course prepares the learners for these tasks by meeting the following objectives: Review Cisco Unity Connection Basics Install Cisco Unity Connection Integrate, Troubleshoot, and Monitor Cisco Unity Connection Migration from Cisco Unity to Cisco Unity Connection Configure Cisco Unity Connection Global System Operating Parameters Configure Cisco Unity Connection User and Group Operation The course outline is as following: Course Introduction Cisco Unity Connection Basics Installation of Cisco Unity Connection Integrating, Troubleshooting, and Monitoring Cisco Unity Connection Migration to Cisco Unity Connection Using COBRAS Configuration of Cisco Unity Connection Global System Operating Parameters Configuration of Cisco Unity Connection User Operation Further Collabora on courses, dates and online registra on: 11

12 Cisco Unified Communications Cisco Unity Design & Networking (CUDN) ID CUDN Duration 4 Days Learners should have completed the Unified Communications System Engineer (Unity) and Cisco IP Telephony (CallManager) courses and understand the product installation and configuration procedures for deploying those solutions. Microsoft skills in Active Directory, SQL, Exchange and Windows 2000 and Windows 2003 are also recommended. Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. After completing this course the student should be able to: Explain the impact of different messaging environments (Domino / MS) upon a Unity design. Design a large voic solution. Network Unity with legacy voic systems. Explain approved Cisco Unity deployment models. Apply a repeatable design methodology. Design solutions that meet specific customer needs. Design solutions that interoperate with legacy voic systems. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing postdeployment support requirements. Cisco Unified Communications Architecture and Design (UCAD) ID UCAD Duration Interconnecting Cisco Network Devices 1 (ICND1) Interconnecting Cisco Network Devices 2 (ICND2) Designing for Cisco Internetwork Solutions (DESGN) 5 Days The Cisco Unified Communications Architecture and Design course addresses the breadth of technical issues surrounding the design of Voice over Data networks and explains a methodology that brings order to approaching the problems faced by planners and designers. It teaches the assessment of the current network, Cisco methodology for implementing Voice over Data networks, and how to design sustainable and appropriate implementations. The 5-day course culminates in an intensive lab exercise to apply the concepts, recommendations and calculations to design an Enterprise Unified Communications solution with emphasis on LAN and WAN based call control systems that can be implemented and maintained cost-effectively. Given an existing data network, design a voice network solution overlay based on the use of Cisco s Unified Communications products according to the SRND and Cisco best practices. The course outline is as follows: Course Introduction Overview of Cisco Unified Communications solution components Designing the LAN for a Cisco Unified Communications solution Designing the WAN for a Cisco Unified Communications solution Designing the Call Control component of a Cisco Unified Communications 12 Further Collabora on courses, dates and online registra on:

13 Cisco CCIE 360 Voice CCIE 360 Voice - ILT Workshop 1 (CIEV1) ID ACS Duration 3 Days Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE 8) Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) Implementing Cisco Unified Communications Manager, Part 2 (CIPT2v8) Troubleshooting Cisco Unified Communications Voice over IP and QoS (TVOICE 8) Upon completing the CIEV-1 course, students should be able to meet these objectives: Describe the Cisco 360 Learning Program for CCIE Voice Blended Learning approach Describe the CCIE-level problem-solving approach to core technologies task analysis Describe the CCIE-level problem-solving approach to dial plan task analysis Describe the CCIE-level problem-solving approach to media resources task analysis Describe the CCIE-level problem-solving approach to QoS task analysis Identify next steps in CCIE Voice Lab Exam preparation Describe the CCIE-level problem-solving approach to voice applications task analysis Cisco 360 CCIE Voice Advanced Workshop 1 (CIEV-1 v1.0) teaches students how to use an expert-level problem-solving process, including options analysis, to support complex Cisco Unified Communications technologies and topologies. The course is part of a blended learning curriculum that aids students in preparation for the CCIE Voice Lab Exam. CIEV-1 includes two 8-hour Performance Assessment Labs. Hands-on lab exercises comprise about 60 percent of the course, and instructor-led lectures comprise about 40 percent. CCIE 360 Voice - ILT Workshop 2 (CIEV2) ID CSMM Duration 4 Days Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE 8) Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) Troubleshooting Cisco Unified Communications Voice over IP and QoS (TVOICE 8) Upon completing the CIEV-2 course, students should be able to meet these objectives: Perform hands-on, expert-level multitopic labs that are 8 hours long Have end-to-end expert-level strategies developed for the CCIE Voice Lab Exam Perform expert-level task analysis and configuration for the full range of Cisco Unified Communications topics that might be encountered in an actual production network Cisco 360 CCIE Voice Advanced Workshop 2 (CIEV-2 v1.0) teaches students how to use an expert-level problem-solving process, including options analysis, to support complex Cisco Unified Communications technologies and topologies. The course also allows students to refine their end-to-end testtaking strategies and methods by applying these strategies and methods to five labs on five consecutive days. This approach helps to refine both time- and stress-management techniques. CIEV-2 includes four 8-hour Performance Assessment Labs. Hands-on lab exercises comprise about 80 percent of the course, and instructor-led lectures comprise about 20 percent. Further Collabora on courses, dates and online registra on: 13

14 Cisco Unified MeetingPlace Designing Cisco Unified MeetingPlace Solutions (DMPS) ID DMPS Duration 3 Days Have hands-on experience with MeetingPlace from having attended the following on-line courses: Cisco MeetingPlace Basic User (Web-based)(CMBU) Cisco MeetingPlace System Administrator (web-based) (CMAD) To provide learners with skills to successfully design Cisco's richmedia conferencing solution appropriate for integration into a customer enterprise network. DMPS is a three-day instructor-led technical course that reviews and enforces the system architecture of MeetingPlace and how those components integrate into an enterprise network. Use of the MeetingPlace Configuration Tool and other tools in case studies and design scenarios will be emphasized to create solutions that meet common customer MeetingPlace deployment requirements. Identify MeetingPlace features, capacities and requirements to consider when planning a comprehensive. Identify customer application, network, user and conferencing requirement factors to consider when planning a MeetingPlace rollout. Design a highly available, comprehensive MeetingPlace deployment plan, given specific customer environments and requirements. Implementing Cisco Unified MeetingPlace Solutions (IMPS) ID IMPS Working knowledge of converged voice and data networks. Working knowledge of SIP, MGCP, and H.323 protocols and their implementation on Cisco IOS gateways. Working knowledge of video basics Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) The course is a five-day instructor-led technical course providing in-depth coverage of how to install and configure the functional components of the Cisco MeetingPlace product in several deployment models in an enterprise customer network. Learners become familiar with the inter-communication of key system components, system installation and configuration, troubleshooting, monitoring and debugging. Knowledge is reinforced by hand-on labs. Understanding MeetingPlace Architecture and Hardware Understanding the MeetingPlace Solution Gathering Customer Information Implementing MeetingPlace Convergence Servers Implementing and Upgrading a MeetingPlace Media Server Understanding Media Server Components and Operations Installing and Configuring a Media Server Upgrading Media Server Hardware and Software Troubleshooting a Media Server Implementing a MeetingPlace Control Server Installing and configuring a Control Server Configuring a SIP Gateway Configuring Outlook and SMTP Integration Configuring LDAP Integration Configuring Video Integration and Administration Implementing Localization Implementing MeetingPlace Web Conferencing Understanding MeetingPlace Web Conferencing Implementing MeetingPlace Web Conferencing Using the MeetingPlace Web User Interface Providing External Access to MeetingPlace Web Conferencing Upgrading or Uninstalling a Functioning MeetingPlace Web Conferencing Installation MeetingPlace Integrations, Administration, and Maintenance Integrating Lotus Notes, Jabber and MOC Configuring PhoneView Using MeetingManager Backing-Up the Control Server Database Implementing a Highly Available Conferencing Solution Maintaining and Troubleshooting a Conferencing Solution Locating Documentation and Training Resources 14 Further Collabora on courses, dates and online registra on:

15 Cisco Digital Media Suite Digital Media Systems (DMS) ID DMS Duration 3 Days Interconnecting Cisco Network Devices 1 (ICND1) Interconnecting Cisco Network Devices 2 (ICND2) After completing this course, students will have a thorough understanding of the Cisco Digital Media Suite (DMS) with hands on ability to install, configure and troubleshoot the Digital Media Suite including Show and Share, Digital Signs and Cisco Cast. Through instructor led training and lab reinforcement with the MXE 3500, students will also be able to publish dynamic live & on-demand content for Show and Share and configure Digital Media Players with the use of Digital Media Manager. The Course Consists of the following: System Overview Components of the Digital Media Suite Scheduled Backup and Restore DMM Installation and Upgrade procedures DMP hardware overview Touchscreen support DMP Wi-Fi configuration RTSP support for Digital signs & Cisco Cast Cisco Signs Using DSM Proof of Play Digital Media Designer 2.0 DMP Local Storage DMS-CD LCD setup & configuration Show n Share upgrade and installation Show n Share Configuration Show n ShareViewers view Show n Share video creation and editing Show n Share Live events Integrating the MXE3500 Digital Media Encoder configuration DMS Authentication Options SNMP Management Content delivery with ACNS and WAAS Cisco Academy of Digital Signage (ADS) ID ADS Duration 2 Days Skilled in rich media content creation and video production Adobe Photoshop Adobe Illustrator Adobe Flash Adobe Premiere Adobe Dreamweaver Cisco Academy of Digital Signage (ADS) is a 2-day innovative education initiative that teaches media professionals how to create and optimize media content for digital signage. Cisco ADS provides an instructor-led course to help develop the skills needed to produce digital signage for every market and customer. You will learn the following concepts during the two day course: Content Creation will highlight best practices for creating highdefinition, on-demand video, network-broadcasted and CCTV live video, multimedia and Web design, flash automations, still and animated images, text, dynamic content, and modular designs. Content Management instruction will focus on content control, organization, playlisting, scheduling, digital signage management, content rights and administration. Content Distribution will include best practices for contentdelivery networking, store-and-forward, IP multicasting, content assessment, network and system readiness assessment, and streaming video (architecture, design and protocols). If the attendee passes both the lab and written portions of the Exam they will become a Cisco Qualified Digital Signage Media Professional. Further Collabora on courses, dates and online registra on: 15

16 Cisco TelePresence Implementing Cisco TelePresence Solutions Immersive (ITSI) / (TPBOOT) ID IP-SYE2 Introducing Cisco Voice and Unified Communications Administration (ICOMMv8) Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE 8) Implementing Cisco Quality of Service (QOS) Implementing Cisco Unified Communications Manager, Part 1 (CIPT1v8) This TelePresence Power Workshop is a five-day, instructor-led course designed to help you prepare for the Cisco TelePresence Solutions Specialist certification, a professional-level certification for those specializing in the Cisco TelePresence field. The course provides a complete solution for the Cisco TelePresence Solutions Specialist curriculum. The course will provide you with a firm understanding of installation to ongoing management. The TelePresence Power Workshop reinforces the instruction by providing hands-on labs. Upon completing this course, you will be able to meet these overall objectives: Describe a Cisco TelePresence solution and the technology that makes it work Perform an RRA on a chosen Cisco TelePresence room to validate its acceptability Assemble the Cisco TelePresence Systems 3000 and 3200 structure and perform verification testing and component configuration Describe a Cisco TelePresence solution and the technology that makes it work Describe and configure a Cisco TelePresence system endpoint Describe the Cisco TelePresence architecture Describe the extended features of Cisco TelePresence Module 1: Introduction to Cisco TelePresence Exploring the Cisco TelePresence Solution Exploring the Cisco TelePresence Environments Planning a Cisco TelePresence Room Design Module 2: Cisco TelePresence Planning and Assessment Managing the Project and Product Order Examining Room Readiness Requirements Examining the Basics of Acoustics Examining Lighting Basics Planning a Cisco TelePresence Room Design Module 3: Physical Assembly and Logistics Preparing for a Cisco TelePresence System Installation Assembling the Cisco TelePresence Systems 500, 1000, 1100,,1300, 3000 and 3200 Installing Auxiliary Displays a Document Camera Wiring Tuning the Cisco TelePresence System Module 4: Cisco TelePresence Call Control Integrating Cisco TelePresence Endpoints with Cisco Unified Communications Manager Examining the Cisco TelePresence User Interface Module 5: Cisco TelePresence Network Architecture Deploying a Cisco TelePresence Network Shaping and Policing Setting a QoS Policy Designing WAN and Branch QoS Policies Understanding the NPA Using the VSAA Module 6: Cisco TelePresence Extended System Features Understanding the Cisco TelePresence Multipoint Switch Understanding the Cisco TelePresence Multipoint Switch Exploring One-Button-to-Push Without Cisco TelePresence Manager Examining Cisco TelePresence Interoperability Working with the Cisco TelePresence Recording Server Examining Intercompany Communications Examining Cisco TelePresence Security 16 Further Collabora on courses, dates and online registra on:

17 Cisco Telepresence Implementing Cisco TelePresence Solutions (ITS) ID ITS Duration 4 Days Interconnecting Cisco Network Devices 1 (ICND1) Interconnecting Cisco Network Devices 2 (ICND2) Implementing Cisco Quality of Service (QOS) Implementing Cisco Unified Communications Manager Part 1 (CIPT1) Upon completing this course, you will be able to meet these overall objectives: Describe a Cisco TelePresence solution and the technology that makes it work Describe and configure a Cisco TelePresence system endpoint Describe the Cisco TelePresence architecture Describe the extended features of Cisco TelePresence Implementing Cisco TelePresence Solutions (ITS) v1.0 is a fourday, instructor-led course designed to help you prepare for the Cisco TelePresence Solutions Specialist certification, a professional-level certification for those specializing in the Cisco TelePresence field. The course is a component of the Cisco TelePresence Solutions Specialist curriculum. The course will provide you with a firm understanding of installation to ongoing management. The Implementing Cisco TelePresence Solutions course reinforces the instruction by providing hands-on labs. Physical Installation of Cisco TelePresence Systems (PITS) ID PITS Duration 2 Days The knowledge and skills that a learner must have before attending this course are as follows: Basic computer literacy Basic Windows navigation skills Basic Internet usage skills Basic usage skills Upon completing this course, the learner will be able to meet these overall objectives: Describe a Cisco TelePresence solution and the technology that makes it work Perform an RRA on a chosen Cisco TelePresence room to validate its acceptability Assemble the Cisco TelePresence Systems 3000 and 3200 structure and perform verification testing and component configuration Physical Installation of Cisco TelePresence Systems (PITS) v1.0 is a two-day instructor-led course designed to help you prepare for the Cisco TelePresence Solutions Specialist certification, a professional-level certification for learners specializing in the Cisco TelePresence field. This course is a component of the Cisco TelePresence Solutions Specialist curriculum. The course is designed to give you a firm understanding of the physical installation of Cisco TelePresence units. The course reinforces the instruction by providing hands-on labs. Further Collabora on courses, dates and online registra on: 17

18 Tandberg TelePresence Cisco acquired TANDBERG in November Now as part of the Cisco Family TANDBERG offer a full range of TelePresence endpoints for immersive environments, conference rooms, individual desktops and home offices. Underlying their total solution are powerful infrastructure and management tools that allow users to communicate face-toface with teams inside and outside of their organization. Fast Lane Asia Pacific will be offering the new TelePresence ATP training across the Asia Pacific Region as Fast Lane has unrivalled experience in delivering Cisco Advanced Technology Provider (ATP) training to partners worldwide. Implementing Express TelePresence Video Solutions (PAIETVS) ID PAIETVS Duration 2 Days The knowledge and skills that a learner must have before attending this course are as follows: Completed and passed the PATVSEE exam Completed the ELT component of the PAIETVS course At the end of the 2 day course students will be able to install and operate a basic a simple Cisco TelePresence network. Upon completing this course, the learner will be able to meet these overall objective to put into practice the skills learnt within the online component of the course including: Installing, configuring and operating a Cisco TelePresence C40 codec Configuring a Cisco TelePresence Video Communication Server Configuring and operating a Cisco TelePresence MCU 4501 Configuring and operating a Cisco TelePresence Management Suite Endpoints Cable up the C40 Codec Configure the C40 Codec Register the C40 Codec for SIP Test SIP calls Register the C40 Codec for H.323 and Interworking Test H.323 and Interworking calls Call Control Configuration of IP settings SIP domain and SIP configuration settings Configuration of H.323 and Interworking settings C40 Inbuilt multipoint and presentation capabilities Configuration backup MCU MCU Setup MCU Operation MCU backup Management Booking Monitoring Managing Systems Phone Books 18 Further Collabora on courses, dates and online registra on:

19 Tandberg TelePresence Implementing Advanced TelePresence Video Solutions Part 1 (PAIATVS1) ID PAIATVS1 Completed and passed the PATVSEE exam Completed and passed the PATVSEA exam The Advanced TelePresence Video Solutions Part 1 course is designed to empower the partner with the capacity to install, configure, maintain and troubleshoot a Cisco TelePresence network so that 80% of all field activity is unassisted. Upon completing this course, the learner will be able to meet these overall objectives: Locate support documentation, install, operate, configure, maintain, and troubleshoot Cisco TelePresence Codec C90 Describe Call Control protocols, install, configure basic registration capabilites, and troubleshoot Cisco TelePresence Video Communications Server (VCS). Locate support documentation, install, operate, configure, maintain, and troubleshoot the Cisco TelePresence MCU range Install, operate, configure, maintain, and troubleshoot the Cisco TelePresence Management Suite (TMS).WLAN Endpoints C Series Operation, Documentation & Installation C Series Configuration, Maintenance & Troubleshooting Call Control Registration Protocols and VCS Installation VCS Basic Configuration Backup, Restore, Upgrade & Troubleshooting MCU MCU Setup, Configuration, Operations & Customization MCU Global Conference Settings MCU Upgrades, Backups & Troubleshooting Management Operation & Installation SQL Zones Permissions Troubleshooting Implementing Advanced TelePresence Video Solutions Part 2 (PAIATVS2) ID PAIATVS2 Implementing Advanced TelePresence Video Solutions Pt1 (PAIATVS1) Upon completing this course, the learner will be able to meet these overall objectives: Recognize the MSE 8000 chassis and the corresponding blades available including their function. Be able to operate a Cisco TelePresence Server to enable mixed network calls between CTS and other Cisco TelePresence endpoints. To be able to configure and operate a Cisco TelePresence Content Server To be able to configure a Cisco TelePresence Video Communication Server for subzones, zones, complex dial plans and security requirements To be able to use the Cisco TelePresence Management Suite and Cisco TelePresence Communication Server to provision Movi and E20 systems Cisco TelePresence Server & Interoperability Protocol Cisco TelePresence MSE8000 & TelePresence Server TIP and Cisco Interoperation Support TelePresence Content Server Recording Features and Functions Configuration and Operation Extending TCS Functionality Call Control Registration, Security, Subzones, Zones & Traversal Zones Backups and Upgrades Call Policy, FindMe & Searches TAC Files Certificates, Presence & LDAP Authentication Calls to Unregistered Endpoints Regular Expressions ENUM and DNS Dialing Conference Factory Redundancy Provisioning Documentation & Provisioning User Accounts System Components, Configuration &Troubleshooting Further Collabora on courses, dates and online registra on: 19

20 Tandberg TelePresence Installing TelePresence Video Immersive Solutions (PAITVIS) ID PAITVIS Implementing Advanced TelePresence Video Solutions Pt1 (PAIATVS1) Implementing Advanced TelePresence Video Solutions Pt2 (PAIATVS2) Upon completing this course, the learner will be able to meet these overall objectives: Understand the features, benefits and operation of the Cisco TelePresence T3 Install the main components of the Cisco TelePresence T3 system Configure the main components of the Cisco TelePresence T3 system Operate the Cisco TelePresence T3 system Troubleshoot the Cisco TelePresence T3 system The Installing TelePresence Video Immersive Solutions course is designed to empower the partner with the capacity to install, configure, maintain and troubleshoot a Cisco TelePresence Immersive solution so that 80% of all field activity is unassisted. Implementing Cisco Unified Communications Manager for TelePresence Video (PAIUCMTV) ID PAIUCMTV The knowledge and skills that a learner is recommended to have before attending this course are as follows: Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP Basic understanding of digital interfaces, PSTN, and VoIP Fundamental knowledge of converged voice, video, and data networks Ability to configure Cisco IOS gateways with traditional and VoIP call legs) Upon completing this course, the learner will be able to meet these overall objectives: Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options Perform Cisco Unified Communications Manager initial configuration and user management Configure Cisco Unified Communications Manager to support on-cluster calling Implement PSTN access in Cisco Unified Communications Manager and build a dial plan in a single-site Cisco Unified Communications Manager deployment Describe how to secure and maintain a Cisco Unified Communications solution Implementing Cisco Unified Communications Manager for Cisco TelePresence Video (PAIUCMTV) v1.0 prepares you to implement a Cisco Unified Communications Manager solution focused on supporting a Cisco TelePresence video conferencing solution. This course focuses primarily on Cisco Unified Communications Manager v8.0 and its call routing and signaling component for the Cisco Unified Communications solution. You will perform Cisco Unified Communications manager postinstallation tasks, configure endpoints such as deploying a Cisco TelePresence system onto a Cisco Unified Communications solution, configure Cisco Unified Communications Manager for a video network, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement QoS for internal calls, incoming PSTN calls, and out going PSTN calls. 20 Further Collabora on courses, dates and online registra on:

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