THE ALPITOUR WORLD. All the holidays in the world

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1 ALPITOUR GROUP

2 THE ALPITOUR WORLD Tour Operating, Aviation, Incoming, Hotel Management, Travel Agencies are the Divisions making up Alpitour World: Italy s leading integrated tourist group, synonymous with all-round solution holidays. A world of specializations and services to organize all travel aspects to perfection.

3 GROUP HISTORY Alpitour was originally called ALPI VIAGGI, a travel agency organizing rail and bus trips for special events Alpitour launches the all inclusive travel package formula in Italy and inaugurates the charter flight era IFIL, (now Exor) enters Alpitour and then Francorosso capital: the integration starts of several T.O. and leading brands, thereby laying the foundation for Group growth A process begins to gain control of the tourism chain, with the purchase of JUMBO TOURS, an international incoming company operating in major world holiday destinations Distribution is integrated with the purchase and development of WELCOME TRAVEL GROUP, all set to become Italy s largest travel agency network Air transport is a key component of the tourist industry, so the group founded NEOS, an airline that soon became a brand of excellence among carriers specializing in tourist routes Growth in the hotel industry is achieved through the ALPITOUR WORLD HOTELS & RESORTS hotel management project (now VOIhotels)

4 A NEW ERA A NEW SHAREHOLDING STRUCTURE Alpitour is bought out by the private equity funds Wise SGR S.p.A. and J. Hirsch & Co., which are joined by other financial partners such as Network Capital Partners. MAJOR REORGANIZATION The group begins an articulated reorganization process; one of the first steps is to bring together in a single facility in Turin the two historical locations of Turin and Cuneo. A merger aimed at upgrading the effectiveness of business activities and setting up more effective and efficient inter-functional work teams. AN INTERESTING AGREEMENT Press Tours, tour operator skilled on the area of the Caribbean and the Americas, joins Alpitour. The agreement allows synergies in aviation and hospitality, as well as the alliance with a tourism company excellent in technology. April 2012 Septemer 2012 October 2014

5 BASIC STRATEGIC IDENTITY Growth of Tour Operating market volumes and share, with focus on high value-added segments Record of integrated quality and upgraded services and client relations (highly evolved CRM) Technology and web area innovation in support of Group activities Focus on hotel division including in an incoming logic Strengthening of distribution leadership

6 THE GROUP TODAY TOUR OPERATING AVIATION INCOMING HOTEL MANAGEMENT TRAVEL AGENCIES Description of business Brands Core business of the leading Italian holiday market Group, complete market segment multi-brand offer. Group airline operating on main tourist routes, with short, medium and long-haul flights. Management of hotel and service contracts in major world holiday destinations for Group customers and other operators. Ownership and management of hotels and resorts in Italy and abroad, for seaside leisure holidays and cultural and business city breaks. Network of owned and affiliated travel agencies; Italy s major tourism distribution company. Turnover Fatturato ,4 103,9 62,1 584,7 130,0 243,3 43, /mio /mio Network jointly controlled by Alpitour and Costa Crociere. ( /mio) Turnover Alpitour Turnover Alpitour Sales outside the Alpitour Sales outside the Alpitour Group Group

7 TOUR OPERATING DIVISION Alpitour Group core business Historical and outright leadership of the Italian package holiday market Hundreds of destinations and thousands of hotel proposals Multi-brand range with 5 leading brands organized into 2 Business Units: Alpitour and Francorosso

8 TOUR OPERATING DIVISION ALPITOUR Brand leader in the respective segments: Alpitour, Villaggi Bravo and Karambola, each with specific positioning and client target Focused on the mainstream market segment, provides package holidays for main client targets (families, youngsters, adult couples, etc.) Portfolio of hundreds of destinations throughout the world with focus on Italy, Mediterranean basin, North Africa and the Caribbean Broad range of holiday formulas: thousands of holiday packages in villages, clubs and resorts, travel proposals with both charter flights and individual services (overnight stays, flight only, etc.) FRANCOROSSO Francorosso and Viaggidea branded holidays (plus the Ego collection) Our mission is to cater to the upmarket sector with affordable luxury holiday proposals (Francorosso) and services tailored to the individual requirements of clients with high spending power (Viaggidea) Extensive knowledge of the global luxury holiday market, holiday market organization and development, providing totally dedicated services, consultancy and distribution Top-level holiday experiences using scheduled flights and selected hotels

9 ALPITOUR Synonymous with the holidays of the Italians, Alpitour is a long-time leader in the tourist industry with a general range of products which has its strong points in the quality/reliability and extension of its range Top of mind of the tourist sector, with a renown that places it among the leading Italian tour operators, its brand name is known to over 90% of the domestic market A product portfolio for all the market segments and coverage of all major seaside holiday destinations, with special focus on the Mediterranean basin, Canary Islands and North Africa From charter packages with club formula for youngsters and families with children, to theme holidays such as the Compagnia della Natura s en plein air

10 VILLAGGI BRAVO Italian brand leader in the all-inclusive village formula sector, the result of the painstaking selection of destinations and hotels, in Italy and the rest of the world. SMILE holiday (Sun, Movement, Italian Style, Leisure and Energy) designed for night and day enjoyment, for both young people and families, above all for those seeking an escape experience where everything is organized down to the smallest detail. Very high level of customer satisfaction thanks to a perfect balance between provided and expected service standards.

11 KARAMBOLA A brand dedicated to holidays for young people who, thanks to Group know-how and organizing skills, can choose from a whole range of prevalently functional and low-budget holiday packages With a large portfolio of destinations in every part of the world, Karambola presents highly dynamic accommodation and travel solutions inspired by a no-frills philosophy to suit the requirements of the reference target.

12 FRANCOROSSO The number two tour operator brand after Alpitour, it is the long-time leader of the medium-high market bracket with a well known image much appreciated by Italian travel agents and clients. Travel proposals for clients anxious to discover far-off and exotic destinations while at the same time seeking exclusivity, comfort, quality and reliable organization A complete range of destinations, extensive experience regarding long-haul exotic localities, club and international resort holiday formulas and guided tours throughout the world

13 VIAGGIDEA Exclusive hotels, resorts and tours throughout the world, split into vacation experiences and travel collections for top spender market customers Careful selection of long-haul destinations including the Far-East, Indian Ocean, Australia, New Zealand and Pacific Islands, sub-saharan Africa, USA, Central and South America Travel formulas with names like Voyager, Classic, Traveller, You Drive, Places, Sands, Experience, Sailing which express identity, values and uniqueness EGO (Exclusive Guest Only) collection, tailored proposals in Italy and the world, such as to be defined as priceless

14 PRESS TOURS Specialized on the Americas and on the Caribbean, Indian ocean, Far East and Pacific, together with Scirocco Tours, specialized on Centre and East Africa Tailor-made travels with dedicated services for a customer more and more demanding Brand EXPLORACafé in selected structures, with a dedicated program of events and activities and professional assistence An online booking simple and user-friendly, allowing the customer to build his customized and dynamic travel through cutting edge technological tools. Dove vuoi essere domani?

15 AVIATION DIVISION Neos, the Group airline, represents a key player on the Italian air transport scene Specialized in major holiday routes, with a fleet of 9 aircraft in operational leasing, 6 of which short/medium range (B ) and 3 long range (B ). Neos also added 3 B787-8 Dreamliner commissioned to Boeing. Departures from major Italian airports with 3 hubs: Malpensa, Verona and Bologna Services offered: charter services for the T.O division of the Alpitour Group and third Tour Operators; airline rights for connections with a number of medium-long haul destinations; ad hoc operations on domestic and international routes, by leasing the aircraft to private customers and air charter brokers; sub-chartering operations

16 INCOMING DIVISION Group company providing destination incoming services for both Alpitour clients and for major European tour operators Activities: hotel contracting, transfer/excursion management and client assistant services Operating in 10 countries, with offices in Spain (Continental, Canary Islands, Balearic Islands) France, Morocco, Tunisia, Cape Verde, Dominican Republic, Mexico, Cuba, Zanzibar and Italy Operates in online sales through the B2B portal called Jumbonline.com and through the website Jumbobeds.com

17 HOTEL MANAGEMENT DIVISION The Group s hotel Division. It presents a collection of hotels, holiday villages and resorts in many of Italy s and the world s favorite vacation destinations Hotels in well-known seaside destinations in Italy (Sicily, Calabria and Puglia) and abroad (Cape Verde, Zanzibar, Maldives and Madagascar) 1 upmarket hotel in Rome for art city clients and business clients

18 TRAVEL AGENCIES DIVISION Welcome Travel Group and Geo Travel Network (Bravo Net/HP Vacanze), two independent networks, represent Italy s major tourist services distribution organization with over 2,600 travel agencies Network, since 2011 jointly controlled by Alpitour and Costa Crociere; Business model based on a multi-brand and multi-service strategy (leisure, business travel, groups, incentives)

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