Cisco Managed CPE Services

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1 Cisco Managed CPE Services Remote-VPN or Client VPN End User Guide Version 1.3 [Draft] Corporate Headquarters Telephone: Fax: Cisco (408) (408) West Tasman Drive OR San Jose, CA (800) 553-NETS (6387) Website: U.S.A. 1

2 ABOUT THIS DOCUMENT... 3 REVIEW... 3 HISTORY... 3 REMOTE OR CLIENT VPN... ERROR! BOOKMARK NOT DEFINED. CLIENT BASED VPN CONFIGURATION AND SETUP... 7 CONFIGURE CISCO ANYCONNECT VPN CLIENT FOR WINDOWS... 7 CONFIGURE CISCO ANYCONNECT VPN CLIENT FOR MACOS CONFIGURE CISCO ANYCONNECT VPN CLIENT FOR ANDROID MOBILE DEVICES CONFIGURE CISCO ANYCONNECT VPN CLIENT FOR APPLE IOS MOBILE DEVICES BASIC ANYCONNECT TROUBLESHOOTING ` 2

3 About This Document Author: Amarjeet Singh & Mohammad Rameez Review Table 1 Review History Reviewer s Name Version No. Date Cisco Managed CPE Team 1.0 History Table 2 Revision History Version No. Issue Date Originator Status Comment 1.0 June 12, 2015 Amarjeet Singh Draft 1. Initial Draft 1.1 June 23, 2015 Amarjeet Singh Draft 2. Removed Meraki section + included review changes 1.2 June 30, 2015 Amarjeet Singh Draft 3. Once AnyConnect is installed User does not need to add VPN gateway address manually; it will be auto-populated. 4. Clientless VPN removed 5. VPN Gateway portal should not operate on standard port 443 which is changed to port Added page numbers 1.3 July 15, 2015 Amarjeet Singh Draft Included recommended changes 3

4 Change Forecast: Low This document will be kept under revision control. A printed copy of this document is considered uncontrolled. 4

5 Client Based VPN - A Client based VPN requires a VPN Client software application for connecting to a virtual private network to access resources on the corporate network from anywhere. Cisco SSL VPN solutions help easily and securely extend the network to users who have access to the Internet and a web browser. Cisco AnyConnect VPN Software client used throughout the document as VPN client. Note: The readers of this document will require to check with their own IT, for following: VPN Gateway WAN ip address for installing VPN Client on User machine. User Login Credentials configured on Authentication server (AD with radius role defined) 5

6 6 `

7 Client Based VPN Configuration and Setup ` Managed gateway installed, helps organizations provide core SSL VPN functionality to many concurrent users. Managed gateway installed helps to extend network resources to almost any remote user. Configure Cisco AnyConnect VPN Client for Windows The Cisco AnyConnect Secure Mobility client is the next-generation VPN client, providing remote users with secure IPsec (IKEv2) or SSL VPN connections to Cisco ISR Routers. AnyConnect provides end users with a connectivity experience that is intelligent, seamless and always-on, with secure mobility across today's proliferating managed and unmanaged mobile devices. This section will assist with the installation of the Cisco AnyConnect VPN client for Windows. You need administrator level account or minimum required access to install this software. When prompted with Windows UAC (User Access Control) you need to allow installing this software. 1. Open web browser and enter WAN IP Address of VPN gateway. Enter User credentials, which are provided to you by your company s IT. ** URL x.x.x.x = IP Address of VPN gateway ** Your company IT provides user Name and Password to you and IP Address of the VPN gateway. 7

8 2. As shown below, click the Install link on the lower-right side of your browser window to begin installing the AnyConnect Secure Mobility client. If you receive the dialog box below, click Run to continue with the installation. 8

9 Note: Depending on your browser Notification bar will appear at the top or bottom of your browser screen. Click on install and proceed with installation. Captured below for Internet Explorer 9

10 3. The Cisco AnyConnect VPN client requires a Java or ActiveX plug-in, depending on your browser, to install automatically. If the web-based installation is unsuccessful, click the link provided in the window. 10

11 4. If you are doing a manual installation, download and run the installer file. 5. Accept the terms in the license agreement and click Next. 11

12 6. Click Install to start the installation. 7. Click Finish to complete the installation and exit the Setup Wizard. 12

13 8. Once Installation is done, Launch the VPN client: Windows 7: Click the Start button. If you don't see Cisco AnyConnect Secure Mobility Client in the list of programs, navigate to All Programs >Cisco > Cisco AnyConnect Secure Mobility Client. Click Cisco AnyConnect Secure Mobility Client. Windows 8.1: On the Start screen, click the down arrow in the bottom-left corner of the screen to access your installed apps. Double-click Cisco AnyConnect Secure Mobility Client. When prompted for a VPN, enter VPN Gateway WAN IP and then click Connect. This IP Address/URL should be auto-populated. 13

14 9. Enter the User Name and password. - Usually these are your business credentials or if different then these credentials will be configured on your company s authentication server and should be provided to you by your IT team 10. Once the VPN connection is established, the Cisco Any connect icon with a small lock appears in the notification area in the lower-right corner of your screen. (You may need to click the arrow to show hidden icons to see it.) 14

15 Configure Cisco AnyConnect VPN Client for MacOS This section explains how to install Cisco AnyConnect VPN client on Macintosh computers. Note: Before trying to run AnyConnect VPN client, Java Runtime Environment (JRE) must be installed and running on your compute Note: Mac OS X 10.8 (Mountain Lion) and 10.9 (Mavericks) require you to disable "Gatekeeper." Instructions for disabling Gatekeeper are mentioned below Note: Gatekeeper only needs to be disabled during the initial installation and running of the application; after that, it can and should be re-enabled 1. Navigate to System Preferences from the Apple Menu or from the Dock 2. Click on the Security & Privacy preference pane, under the Personal header 15

16 3. In the Security & Privacy pane, click on the Lock icon on the bottom-left 4. Enter your Mac's username and password and click Unlock 16

17 5. Click the radio button next to Anywhere 17

18 6. When prompted, click Allow from Anywhere. You can now install any compatible application on your Mac without the installation being blocked Cisco Any connect VPN client installation step by step 1. Open web browser and enter WAN IP Address of VPN Gateway. IP Address will be provided by your company IT Where x.x.x.x is the WAN ip address of the VPN gateway 2. Enter User credentials which are provided to you by your company s IT. 18

19 3. The file will mount a disk image named "AnyConnect <version number>" Open this disk image and launch the file named "AnyConnect.pkg 4. On the following screen titled Welcome to the AnyConnect Secure Mobility Client Installer, click Continue 5. When presented with the software license agreement, click Continue then click Agree on the slide-down menu 19

20 6. On the window titled "Standard Install... click Install and enter your computer username and password when prompted. (NOTE: the user must be an administrator of the machine to install) 20

21 21 `

22 7. When the installation has competed, click the button labeled Close 22

23 8. Cisco AnyConnect can be found in the Cisco folder located in the Application folder 9. Navigate to /Applications/Cisco/ and open "Cisco AnyConnect Secure Mobility Client". In the "Connect" field, the IP Address/URL should be auto-populated, of VPN server and click the button labeled Connect. Then enter your Username and Password. Click Connect to login. IP Address/URL information will be provided by your company s IT 23

24 10. Upon successful connection, Cisco AnyConnect will minimize itself and you will see the AnyConnect logo with a small lock in your menu bar just to the left of the time Configure Cisco AnyConnect VPN Client for Android Mobile devices This section explains how to install Cisco AnyConnect VPN client on Android devices. The Cisco AnyConnect Secure Mobility client for Android provides seamless and secure remote access to enterprise networks. The client allows any installed application to communicate as though connected directly to the enterprise network 1. Go to the Google Play Store and search for Cisco AnyConnect 2. Choose the AnyConnect ICS+ app and tap Install 3. If prompted, tap Accept to give AnyConnect permission to access other apps 24

25 4. Tap Open and accept the license agreement if one is presented 5. Choose to add a new VPN connection by tapping Connection 25

26 6. If the Advanced Preferences screen displays, tap Add a New VPN Connection 7. Enter the following information: Description: label the configuration with a unique identifier Server Address: WAN IP Address or URL of VPN Gateway, which acts as a VPN server 26

27 8. Tap Done 9. Open the AnyConnect app. 10. Tap the AnyConnect VPN Off button. 11. Then enter your Username and Password and then tap Connect - - Usually these are your business credentials or if different then these credentials will be configured on your company s authentication server and should be provided to you by your IT team 11. If you see a message seeking your attention, tap I trust this application and then tap OK. 27

28 12. When you are connected to VPN, the AnyConnect app shows the VPN as turned on. 13. To disconnect from the Cisco Anyconnect VPN, open the AnyConnect app and tap the On button. It toggles to Off, disconnecting your device from the Cisco Anyconnect VPN Configure Cisco AnyConnect VPN Client for Apple ios Mobile devices This section explains how to manually install Cisco AnyConnect VPN client on Apple ios devices. The Cisco AnyConnect Secure Mobility client for Apple ios provides seamless and secure remote access to enterprise networks. The client allows any installed application to communicate as though connected directly to the enterprise network Open the App Store on Apple ios device

29 2. Search for Cisco AnyConnect 3. Tap on the GET button and then tap INSTALL for Cisco AnyConnect by Cisco Systems, Inc. 4. After installation completes Locate and tap on the Cisco AnyConnect App Icon. 5. Touch No Connections Add VPN Connection 29

30 6. Enter the following information: Description: label the configuration with a unique identifier Server Address: WAN IP Address or URL of VPN gateway Your company s IT should be able to provide this information Save: Touch the Save button when settings have been entered 30

31 7. Touch the button next to AnyConnect VPN. 31

32 8. Then enter your Username and Password and then tap Connect. - Usually these are your business credentials or if different then these credentials will be configured on your company s authentication server and should be provided to you by your IT team 32

33 9. When you are connected to VPN, the AnyConnect app shows the VPN as turned on your ios device 33

34 10. Slide the button next to AnyConnect VPN from white to green to connect, or from green to white to disconnect from the VPN. You will be prompted to enter your business credentials before you connect 34

35 Basic Anyconnect Troubleshooting ` 1. Verify that user has recommended Anyconnect Package installed on device. 2. Check whether user is connected to Internet and is trying to access from outside LAN Network. 3. Check whether user has appropriate credentials to connect (involve Customer IT team). 4. Check error message user is getting while trying to connect. 5. If it s related to Wrong Username/Password, validate credentials for authentication with Customer IT team. 6. Before escalating make sure that user has proper connectivity, appropriate credentials and recommended Anyconnect package. END of Document 35

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