Citi Prepaid Card Services. Insurance Solutions. Citi Transaction Services Latin America and Mexico

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1 Citi Prepaid Card Services Insurance Solutions Citi Transaction Services Latin America and Mexico

2 Citi Transaction Services Latin America and Mexico Citi Prepaid Card Services 2 Efficient, Cost-Effective Payment Solutions A growing number of insurance carriers benefit from the security and control that prepaid card solutions offer over traditional forms of payments including cash, paper check, and ACH transfer. These advantages apply to the disbursement of all types of insurance payments within Property and Casualty and Life and Health. Citi Prepaid s solutions facilitate fast and reliable payments to claimants, improving the carrier s control, security, and cost efficiencies in claims dispersal. In turn, claimants benefit from the immediate access to their funds with unmatched flexibility and card acceptance. What is a prepaid card? A prepaid card, sometimes referred to as a smart card or smart payment system, is issued by a bank and loaded with a specific value on behalf of a paying organization. The card enables the user to withdraw cash or pay for purchases up to a predetermined limit. Fast Facts Prepaid cards are much cheaper and more efficient than issuing checks. Prepaid cards reduce paper-intensive administrative burdens such as reconciliation and queries from beneficiaries, eliminating paper processing and improving efficiency. Payments are made using existing card technology, like a standard debit or credit card. Cards may be chip-and-pin enabled. They may allow users to make purchases or withdraw cash from a single organisation. They can be used to withdraw cash from ATMs or make purchases from retail outlets that are a part of the Visa/Mastercard network. What all prepaid cards have in common is that funds must be pre-loaded onto the card before they can transact. There is no option to exceed the loaded balance or draw on credit. Cards can be personalized or non-personalized, which allows them to be treated almost like cash and be given away to a third party as a gift. Cards can also be reloadable or disposable, which means they can either be topped up for continuous use or used to facilitate a single payment, such as a customer reimbursement. Citi helps to meet the challenge Citi Prepaid enables insurance carriers to deliver one-time and recurring payments electronically to claimants. Claimants receive a personalized Visa or MasterCard debit card to receive all of their recurring claims payments in a secure and dependable manner. Provides faster, more efficient claim payments during disasters/incidents Improve customer experience post-incident Eliminate checks and cash-based payments Delivers effective ongoing customer messaging and communication Leverages a single platform for multiple claim types Much more than an efficient payment solution Replace claim checks or cash payments with a Visa/Mastercard Prepaid Card Perfect for: Claim payments Emergency relief payments Call for Quote incentives Sales incentive programs Channel sales payments Customer enrollment incentives Benefits at a Glance: Client Benefits Lower cost, faster delivery Instant issue cards for emergencies Eliminated lost/stolen/uncashed checks Better auditing and transparency Streamlined payment operation Complete electronic payment process Reduced required payment resources Dedicated program team Easy online program management No technology investment required Recipient Benefits Faster, more convenient pay receipt Greater fund security and control Flexible fund access Eliminated cheque-cashing fees (5%+) Free card alerts (text message/ ) 24/7 multilingual Customer Service Free website account management

3 3 Transaction Services Citi Prepaid Card Services A payment solution for every payment need Custom Branded Visa/Mastercard Prepaid Card Reloadable and reusable Good everywhere Visa/Mastercard is accepted Cash access option at ATMs No approvals required; no credit line Enhanced Communications Portal Custom branded cardholder website Account management via phone or web Electronic payslip information Account alerts (mobile text message/ ) Turnkey Solution Custom Welcome Kit Card issuance and account maintenance Dedicated programme support team 24/7 multilingual Customer Service Partnering with you, across implementation and service Citi Prepaid Services takes a collaborative approach during the implementation processes, the building block of a satisfactory and long-term successful relationship. At Citi, we are committed to providing the highest-quality customer services in the industry by leveraging leading-edge technology platforms, workflow process discipline, local expertise and, above all, continuous client feedback. Illustrating what we can do together Case Study: The Hartford Emergency Program Situation Leading global insurance company with over US$2.9 billion in annual net income Wanted faster claim payments and greater disbursement control Wanted reduced administration costs and greater program efficiency Solution Rapidly launched emergency claim program Dramatically reduced risk and fraud Program featured robust tracking Eliminated paper cheques from process Results Provided streamlined claims during S. California wildfires Reduced claim processing time Increased customer loyalty and retention Enhanced tracking, reduced fraud and costs Automated reconciliation and fulfillment; streamlined operations 1. Transfer 2. Delivery 3. Usage 1. Transfer: Client sends file to Citi along with corresponding cover payment, Citi process files and initiates card issuance and/or payment 2. Delivery: Card and/or payment sent to recipient, notification sent to recipient via 3. Usage: Recipients can use the card anywhere Visa/Mastercard is accepted or access cash at ATMs

4 Citi Transaction Services Latin America and Mexico Citi Prepaid Card Services 4 We are the largest provider of corporate prepaid card solutions Proven success in Telecom: We drive results for every major US mobile carrier 13 year history in Prepaid Cards 60+ implementations per quarter More than 1,500 corporate clients (including 43 of the Fortune 100) More than 25 million cards issued in 2009 Citi Prepaid Services: the right solution Citi Prepaid Services offers unrivalled local presence, expertise and proprietary prepaid technology. Combined with Citi s global platform and the state-of-the-art infrastructure of Global Transaction Services, our proven methods make our prepaid programs a market-leading payment-services solution. Global support network with local service hubs around the world No matter where you are located, there are dedicated customer service representatives close at hand Knowledgeable service representatives Phone, fax or for support Single window of service Centralized investigations For more information about Citi Prepaid Services, please contact your Citi representative or visit our website at ome/card_solutions/prepaid_solution.jsp

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