ISO 9000 Introduction and support package: Guidance on some of the frequently used words found in the ISO 9000 family of standards

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1 Date: Reference ISO/TC176/SC1 N 400 ISO/TC176/SC1/WG1 N 318 ISO 9000 Introduction and support package: Guidance on some of the frequently used words found in the ISO 9000 family of standards 1. Introduction Great care has been taken during the development of ISO 9001 and ISO to use the correct English words to describe the concepts involved, to assist text writers in consistent references to the concepts and to assist in their readability and translation. The objective is to achieve consistency of language throughout the documents to reduce confusion, in support of the technical vocabulary found in ISO 9000:2005. ISO 9000:2005, Quality management systems - Fundamentals and Vocabulary The table below provides the selected dictionary meanings for common words, which should be applied when writing, translating or using the standards. 2. Table of common words used in the ISO 9000 family of Standards Word accordance activity (Clause 0.2) (Clauses 1, 4, 6 and 9) adequacy (Clauses 4, 5 and 7) (in accordance with) in a manner conforming with action in pursuit of an objective sufficiency to satisfy a requirement - 1 -

2 adjustment NOT USED IN ISO :2009 analysis appropriate (Clauses 5, 6, 7 and 8) (Clauses 4, 5, 6, 8 and A.5) applicable (Clauses 0.1, 0.3, 1, 4, 6, 7 and 8) (Clauses 1, 6, 8 and A.6) assess (Clauses 0.1, 5 and 7) (Clauses 4, 5, 6, 8, 9 and A.4) authority (Clauses 5 and 8) available (Clauses 5, 6, 7, 8 and 9) awareness (Clauses 5 and 6) calibration NOT USED IN ISO :2009 act of making something to match a standard detailed examination of the elements or structure of something adjective suitable (for, to) adjective - relevant - appropriate - possible to apply determine the value of - power to command or give a final decision - body that has legal powers and rights adjective able to be used or obtained knowledge or perception of a situation or fact act of aligning the accuracy of a measuring equipment to a known standard - 2 -

3 can ISO/IEC Directives Part 2 Annex G - be able to - there is a possibility of - it is possible to cannot ISO/IEC Directives Part 2 Annex G - be unable to - there is no possibility of - it is not possible to commitment (Clauses 5 and 7) state of being dedicated to a cause or policy (Clauses 5 and 9) communication (Clauses 5, 6 and 7) (Clauses 5, 6, 8 and A.6) complaint NOT USED IN ISO :2009 comply (Clause 5) NOT USED IN ISO :2009 confirm NOT USED IN ISO :2009 conform (Clauses 4, 7 and 8) NOT USED IN ISO :2009 consistent (Clauses 5 and 7) (Clauses 6, 7, 8, A.2 and A.6) consistently (Clause 1) (Clauses 4 and 9) action of sharing or exchanging information or ideas an expression of dissatisfaction, displeasure or discontent (person or organization) meet specified standards support or establish the certainty or validity of - (item) meet specified requirements - to act in accordance with prevailing standards or customs adjective - (consistent with) conforming to or in agreement with - coherent with ad unchanging over time - 3 -

4 control (Clauses 0.2, 4, 7 and 8) control (Clauses 4, 7 and 8) data (Clauses 4, 6, 8 and 9) define (Clauses 4, 5, 7 and 8) (Clauses 5, 6, 7, 8 and 9) demonstrate (Clauses 1, 7 and 8) (Clause 9) deploy NOT USED IN 9001:2008 (Clauses 4, 5 and A.2) deployment NOT USED IN 9001:2008 (Clause 5) determine (Clauses 4, 5, 6, 7 and 8) (Clauses 5, 6, 7, 8, A.1 and A.2) distribution (Clause 5 and 6) - power to direct, restrain or regulate - means of restraining or regulating - direct, restrain or regulate - restrain or regulate facts used for reference or analysis state or describe exactly the nature, scope or meaning of show clearly with objective evidence put into use or action implementation establish or find out with certainty by research, examination or calculation act of allocating to recipients - 4 -

5 disposition action of dealing with things in a particular way (Clause 4) documentation See Note 2 to ISO 9000:2005 clause A set of documents, for example specifications and records, is frequently called documentation enhance improve the quality, value or extent of (Clauses 1 and 6) (Clauses 6, 8 and 9) ensure (Clauses 4, 5, 6, 7 and 8) (Clauses 4, 5, 6, 7, 8 and 9) make certain of essential adjective absolutely necessary (Clauses 6, 8 and 9) establish set up (Clauses 0.2, 0.4, 4, 5, 7 and 8) (Clauses 4, 5, 6, 7, 8, 9, A.1 and A.5) evaluate synonym: assess (Clause 5 and 6) exclusion item or eventuality specifically not covered (Clauses 1 and 4) expectation NOT USED IN 9001:2008 (Clauses 4, 5, 6, 7, 8, 9 and A.2) - belief about (or mental picture of) the future - wishing with confidence of fulfilment - 5 -

6 experience (Clauses 6, 8, 9 and Annex B) facilitate NOT USED IN 9001:2008 feedback (Clauses 5 and 7) (Clauses 5 and 8) focus (Clauses 0.3 and 5) framework (Clause 5) (Clauses 4, A.2 and B.7) functional (Clauses 8, A.4, A.5 and Annex B) hardware identify (Clauses 0.2 and 7) (Clauses 4, 5, 6, 7, 8, A.5 and A.6) identifiable practical contact with and observation of facts and events - make easy or easier - promote, help forward (an action, result, etc.) information given in response to a product, a person s performance of a task, etc., used as a basis for improvement centre of interest or activity essential supporting or underlying structure adjective designed to be practical and useful See the definition of product in ISO 9000:2005 clause establish the identity of someone or somebody adjective recognizable through a unique characteristic - 6 -

7 impartiality implement (Clauses 0.2, 4, 5, 6, 7 and 8) (Clauses 6, 7, 8 and 9) improvement (Clauses 2, 3, 5 and 8) (Clauses 4, 5, 6, 7, 8, 9, A.2, A.5 and A.6 ) independent (: independence) (Clause 0.3) integrity (Clause 5) (Clauses 6 and 8) irrespective (Clause 5) justification legible liaison (Foreword) state of being without prejudice or bias put into effect or practice action or process of making or becoming better See also continual improvement and quality improvement. adjective - not connected with another; separate - not subject to another s authority state of being whole; the condition of being unified or sound in construction adjective -in spite of - without regard to evidence proving that something is right or reasonable adjective possible to be read by a person or a machine for intended use communication or cooperation between people or organizations - 7 -

8 maintain (Clauses 4, 5, 6, 7 and 8) (Clauses 3, 4, 5, 6, 7, 8 and 9) maintenance cause or enable (a condition or state of affairs) to continue process or state of keeping (a system, service, building, machine, etc) in good order by checking or repairing it regularly may ISO/IEC Directives Part 2 Annex G - is permitted - is allowed - is permissible measurable (Clause 5) measure (Clauses 0.2 and 4) (Clauses 4 and 8) methodology (Clause 0.2) (Clauses 8, 9 and A.5) monitor Clauses 0.2, 4 and 8) (Clauses 4, 5, 6 and 8) necessary (Clauses 0.2, 4, 6, 7 and 8) (Clauses 4, 5, 6, 7, 8 and 9) need (Clauses 0.1, 0.2, 4, 6, 7 and 8) (Clauses 4, 5, 6, 7, 8, 9, A.2, A.3, A.4 and A.5) adjective able to be measured ascertain size, amount, or performance of (something) by comparison with a standard unit or with an object of known size system of methods used in a particular field observe and check over a period of time; maintain regular close observation over adjective required to be done, achieved or present a lack of something that is required - 8 -

9 objective (Clauses 0.1, 0.3, 4, 5, 6, 7 and 8) (Clauses 3, 4, 5, 6, 7, 8, 9 and A.2) objective (Clause 0.2) obsolete origin (Clauses 4 and 8) Outsource USED IN 9001:2008 (Clause 4 and table B.1) [as a outsource and as an adjective outsourced ] (Clauses 6 and 7 [as adjective outsourced ]) perception (Clauses 0.2 and 8) performance (Clauses 0.2, 0.3, 5, 7 and 8) (Clauses 4, 5, 6, 8, 9, A.2, A.3 and A.5) periodic NOT USED IN 9001:2008 something to be achieved adjective not influenced by personal feelings or opinions in considering or representing facts adjective no longer produced or used; out of date point at which something begins or arises obtain goods or services from an outside supplier when considered as an alternative to carry out the associated process within the own organization way of regarding, understanding or interpreting something - the ability to achieve something - the achievement itself adjective recurring or reappearing at regular intervals - 9 -

10 physical plan (Clauses 4, 5, 6, 7, 8, 9 and A.1) plan (Clauses 0.2, 5, 7 and 8) (Clauses 6, 7, 8 and 9) practicable preservation previous (Clauses 5, 7 and 8) process approach (Clause 0.2) (Clauses 4, 7 and 9 ) promote (Clause 0.2) (Clauses 4 and 6) property protect adjective tangible or concrete scheme, programme or method worked out beforehand for the accomplishment of an objective decide on and arrange in advance adjective capable of being done with means at hand and circumstances as they are action or act of maintaining something in its original or existing state adjective existing or occurring before something else in time or in order systematic identification and management of the processes employed within an organization and particularly the interactions between such processes further the progress of, support or encourage thing or things belonging to a person, persons or organization keep safe from damage

11 realization (Clause 1, 4, 7 and 8) (Clauses 6, 7 and 9) recognize NOT USED IN 9001:2008 (Clauses 7, 9 and A.6) regulatory (Clauses 0.1, 1, 4 and 7) (Clauses 1, 4, 6, 7 and 8) relevant (Clauses 4, 5, 7 and 8) (Clause 5, 6, 8, A.2, A.3 and A.4) require (Clauses 0.2, 1, 4 and 7) (Clauses 4, 9 and A.5) resource (Clauses 0.2, 4, 5, 6 and 7) (Clauses 4, 5, 6, 7, 8, 9, A.2 and A.5) responsibility (Clauses 1, 4, 5 and 7) (Clauses 6 and 7) responsible (Clauses 5, 6 and Annex B) retain - action of achieving something desired or anticipated - fulfilment - be fully aware of - perceive or show acceptance of the validity or reality of something adjective required, permitted or enacted by a rule or directive passed by an authority See also statutory adjective closely connected or appropriate to the matter in hand express need essential to the fulfilment of something stock or supply of materials, assets or personnel task which a person or organization is required to do or control as part of a job, role or legal obligation adjective having an obligation to do something or having control over or care for someone - keep possession of - not abolish, discard or alter

12 retrievable safeguard scope (Clauses 1, 4 and 8) (Clauses 1, 8 and A.5) sequence ISO/DIC (Clauses 5, 7 and adjective capable of being brought back protect or prevent something undesirable (from happening) extent of the area or subject matter that something deals with or to which it is relevant a particular order in which related events, movements, etc, follow each other Annex B) shall ISO/IEC Directives Part 2 Annex G - is to - is required to - it is required that - has to - only is permitted - it is necessary shall not ISO/IEC Directives Part 2 Annex G - is not allowed [permitted] [acceptable] [permissible] - is required to be not - is required that be not - is not to be should ISO/IEC Directives Part 2 Annex G - it is recommended that - ought to should not ISO/IEC Directives Part 2 Annex G - it is not recommended that - ought not to skill (Clauses 6 and 9) software (Clauses 6 and 7) ability to do something well See definition of product in ISO 9000:2005 clause

13 specific (Clauses 0.4 and 7) (Clauses 7, 8, 9 and Annex B) specify statutory (Clauses 0.1, 1, 4 and 7) (Clauses 4, 6, 7 and 8) strategy NOT USED IN 9001:2008 (Clauses 4, 5, 6, 7, 8, 9, A.2 and A.3) suitability (Clauses 5, 7 and 8) (Clauses 6 and 8) suitable (Clause 7, 8) (Clauses 6, 7 and A.5) supply (Clause 5) systematic (Clauses 5 and 8) training adjective of or relating to a particular subject state explicitly, clearly and definitely adjective required, permitted or enacted by a written law passed by a body having the power to make laws See also regulatory systematic plan of action to achieve an aim characteristic of something that is right or appropriate for a particular purpose adjective appropriate (for a particular purpose) make available for use adjective done or acting according to a system act of developing a particular skill or type of behaviour through demonstration, instruction and practice

14 unambiguous utilities validate validity verify workspace adjective having only one meaning services such as gas, water, electricity, telecommunication, etc. carry out validation See ISO 9000:2005 clause conformity to fact, accuracy or precision carry out verification See ISO 9000:2005 clause area in which work is performed