Guest Rental Agreement

Transcription

1 Guest Rental Agreement Reservation Deposit and Rental Payments An advance payment of $ (plus fees) is required to confirm all reservations. If signed guest rental agreement is not returned within ten (10) days, your reservation may be cancelled. The remaining balance of the rental fee and applicable taxes is due by 5:00pm on the scheduled arrival date. Holiday Surf & Racquet Club reserves the right to charge the remaining balance to the credit card on file. If a reservation is made for the following calendar year, a $ deposit/payment is required to hold the reservation if the rental rates have not been established. You will be notified by January as to the confirmed rental rates. State and local sales tax are subject to change without notice and all rentals are subject to adjustments for the additional taxes after reservation confirmation. Payment is accepted by credit card, money order, cashier s check or traveler s check. Cancellation of Reservations Holiday Surf & Racquet Club will process cancellations and refund monies received up to thirty (30) days prior to arrival date. Reservation cancellations made thirty (30) days prior to arrival date will be charged a $33.50 processing fee and a $50.00 cancellation fee and the fees will be deducted from the initial deposit/payment. All fees are subject to local and state taxes. Reservation cancellations made within thirty (30) days prior to arrival date will result in forfeiture of all monies received. Reservations made less than thirty (30) days prior to arrival date will be nonrefundable. Holiday Surf & Racquet Club does not issue refunds for cancellations made within thirty (30) days prior to arrival date. Any and all cancellation refunds are paid to renter by CSA Travel Protection. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE NO REFUNDS WILL BE GIVEN FOR CANCELLATIONS. Your purchase of CSA Travel Protection is calculated at 6.95% of the rental rate plus reservation fee and taxes. PLEASE NOTE THAT THIS INSURANCE WILL BE NON- REFUNDABLE 10 DAYS AFTER YOU HAVE PAID YOUR DEPOSIT. Travel Protection Insurance 320CSA Holiday Surf & Racquet Club has partnered with CSA Travel Protection insurance to safeguard your vacation. This is an optional plan but we strongly recommend it. To obtain your travel insurance policy or certificate of insurance, log onto The travel protection, if purchased, includes insurance coverage for Trip Cancellation, Trip Interruption, Travel Delay, Baggage Delay, Accidental Death and Dismemberment and Emergency Assistance. Please read your document carefully as certain limitations, restrictions and exclusions apply. The insurance coverage is underwritten by Generali US Brance and the non-insurance assistance services are provided by CSA's designated provider. Please contact CSA at if you have any questions. CSA Travel Protection By initialing this section, you the undersigned Guest (renter) acknowledge you have read and understand our Cancellation Policy (on page one (1) of this Guest Rental Agreement). Please indicate with initials: GUEST ACKNOWLEDGEMENT (on pg. 4) MUST BE SIGNED AND THE CSA TRAVEL PROTECTION OPTION MARKED. PLEASE RETURN VIA MAIL, OR FAX within 10 days of the booking date. Confirmation cannot be granted until agreement is received by Holiday Surf & Racquet Club. ACCEPT CSA Travel Insurance -OR- DENY CSA Travel Insurance Renter Signature (Guest Name) Damage Protection Date Signed As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check- out. The fee for this protection is $25. If purchased, the policy will pay a maximum benefit of $1500. Any damages that exceed $1500 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will Initial & Date: Page 1 of 6

2 reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500. Certain terms and conditions apply. All damage must be reported to Holiday Surf & Racquet Club Condominium Association, Inc. when it occurs and a Damage Protection Plan Claim Form must be completed by the renter. Failure to promptly report damage to Holiday Surf & Racquet Club Condominium Association, Inc. may void the coverage by CSA. For CSA Security Deposit Protection policy questions, contact CSA at Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy at The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Holiday Surf & Racquet Club any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Holiday Surf & Racquet Club directly if you do not wish to participate in this assignment. A damage deposit of $300 will be held on your credit card should you choose not to participate. By signing this agreement, you waive your right to dispute charges that are made on your credit card pursuant to the terms of the Guest Rental Agreement for intentional damage caused by you or a member of your party visiting or staying at the premises or accidental damage unreported to Holiday Surf & Racquet Club, which may not be covered under the CSA Unintentional Damage Protection. Holiday Surf & Racquet Club Condominium Association, Inc. reserves the right to charge the credit card(s) on file: 1) To reimburse expense incurred to repair damage, or replace missing items not covered with the Damage Protection Plan offered by CSA; 2) To pay for extra cleaning, if necessary; or 3) For any other charges incurred for violation of the Rental Policy as a result of your stay. Please indicate with initials: GUEST ACKNOWLEDGEMENT (on page. 4) MUST BE SIGNED AND THE CSA DAMAGE PROTECTION OR SECURITY DEPOSIT OPTION MARKED. ACCEPT $25 CSA Damage Insurance -OR- ACCEPT Refundable $300 Security Deposit Renter Signature (Guest Name) Date Signed Change in Reservations Holiday Surf & Racquet Club will process reservations changes thirty (30) days prior to your arrival date. Change in reservations include unit change and/or date change. Once within thirty (30) days, reservation changes will result in forfeiture of deposit and a new deposit will be required to change unit and/or date. All date changes must be made in the same unit. In the event you choose to check out of your rental prior to your departure date, refunds will not be issued for unused days. Property Assignments In rare instances, we have been in a position where a reserved property has become unavailable; therefore we reserve the right to change your reservation to equivalent accommodations; subject to availability. Occupancy Guidelines The maximum number of guests per property is based on that individual property s ability to safely and comfortably accommodate our guests. If the maximum occupancy is exceeded, you will be asked to vacate the property forfeiting all rental payments. This information can be found on your confirmation letter. Property Furnishings, Equipment, and Utilities, etc. All rental properties have fully equipped kitchens, televisions, central heating and air-conditioning. Holiday Surf & Racquet Club cannot guarantee these or other appliances. We will do our best to have malfunctions repaired as soon as possible. Locked closets are to be maintained by homeowners for personal use. Please respect these areas. No compensation will be given for temporary outage of electricity, gas, water, and cable, Internet or telephone service. Outages will be reported immediately and every effort will be made to have them restored as soon as possible. The operation and maintenance of these utilities is completely out of the control of Holiday Surf & Racquet Club. Holiday Surf & Racquet Club has described all properties and their furnishings as accurately as possible based upon the information received from the homeowner. Occasionally an owner will remodel or redecorate a property after the information has been published, and therefore, there may be some discrepancies. Holiday Surf & Racquet Club makes every effort to keep each property and its equipment in good working order and to make repairs as soon as possible when notified of a problem. No refunds or rate adjustment will be made for mechanical failures, such as air conditioning, heating, television or appliances that occur during your stay. Holiday Surf & Racquet Club is not responsible for intrusion of pests including insects, rodents, or other pests, as well as weather conditions, road conditions, power outages, acts of God, beach closures or any other activity, event, construction or condition beyond its control. While Holiday Surf & Racquet Club makes every effort to be aware of construction and Initial & Date: Page 2 of 6

3 maintenance activities there may occasionally be circumstances beyond our control including neighboring construction and homeowner's association projects. Holiday Surf & Racquet Club will make effort to mitigate any inconvenience; however no compensation will be given for these situations. Once units have been assigned, unit moves will not be permitted under any circumstances. Linen/Housekeeping Service Your vacation property will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for cleaning during your stay and for leaving the property in good condition at check-out. We respectfully request your awareness and appreciation of the property owners; please treat the vacation accommodation with the care you would your own. Laundry facilities are on the fourth and sixth floor of the resort. The accommodation will be stocked with a starter supply of trash liners, toilet paper, bath soap and dishwasher soap. Extra needed items are the responsibility of the guest. Bed and bath linens are furnished and are not to be removed from the property. Remember to bring your own beach towels. Any damages will be charged to your credit card per the Damage Protection section. Family Oriented Vacation Properties Holiday Surf & Racquet Club will not honor rentals of vacation properties to vacationing students or individuals under the age of twenty-five (25) unless accompanied by their parents. One (1) parents for every (4) guests between the ages of is required to stay on the property during the entire rental period. Reservations must be made and confirmed by an adult over the age of twenty-five (25). All chaperoning parents must be present at check-in. Violators will be evicted and all rental payments will be forfeited. Reservations made under false pretense will be subject to forfeiture of advance payment, and/or rental money, and subject to immediate eviction. Any damage will be charged to the credit card on file per the Damage Security section. Children under the age of sixteen (16) MUST be accompanied by a parent or guardian when using the fitness center. Quiet hours are 10p.m to 8a.m. daily. We ask that you please respect these hours. Amenities will be unavailable during these hours. Those in violation of these hours may be evicted and all rental payments will be forfeited. Smoking Smoking is strictly prohibited at all Holiday Surf & Racquet Club rental properties. If evidence of smoking is found in the unit, a $ fine will be assessed for necessary deodorizing and additional cleaning. An additional charge will be charged to your credit card per the Damage Security section. Pets Pets are not allowed. If evidence of a pet is found inside a unit or on the premises, you will be vacated immediately with no refund of rental payments. An additional charge of $250 will be assessed for cleaning, disinfecting and professional flea treatment. Key Policy Property keys are provided at check-in and must be returned to the rental office at check-out. A charge of $24.00, plus applicable taxes will be charged to your credit card per Security Protection section for each key or pass not returned. If you are locked out of your accommodation during normal business hours, please contact our rental office at (800) If it is after business hours, please contact our Security telephone number (850) A representative from Holiday Surf & Racquet Club will meet you at your unit Swimming Pools In-ground swimming pools may cause an inherent risk to renters and guests (including children). As the renter, you accept the risk of the pool and specifically agree that no minor children will be in the pool area without continuous adult supervision. Renters and guests (including children) will use the pool only in a safe manner and will undertake no acts, which might risk injury or death in the use of the pool. The renter assumes full control and full responsibility for the use of the inground swimming pool during confirmed rental period. Beach Safety Please be aware and follow the Beach Flag Warning System for swimmers and surfers at all times. They are positioned at all public beach accesses with the description posted at the entrance of the access. It is vital to the safety of you and your family that you understand and adhere to the warning system. The absence of flags does not assure safe waters. Okaloosa County does not permit beach chairs, tents, umbrellas, etc. to be left on the beach overnight. Any items left on the Beaches of Okaloosa are subject to removal. Check In / Check Out Check in time begins at 4:00 PM Central Standard Time following inspection to ensure the property is ready for occupancy. Check out is no later than 10:00 AM Central Standard Time. Violation of check out policy will be subject to additional charges of a $25.00 fee for every hour you are late checking out. Initial & Date: Page 3 of 6

4 AFTER HOURS INSTRUCTIONS Security is on site after hours and will assist you with check-in. Check Out Procedures: In order to avoid additional charges to your credit card, we ask that the following be done prior to your departure: All debris, garbage and discards are disposed of properly in designated containers located outside the rental property. Soiled dishes are placed in the dishwasher and cleaned. Property is left in neat condition upon departure, furniture is not re-arranged and items are not missing. All windows and doors are locked upon departure. Keys and amenities cards are returned to rental office upon check out. Long Term Rental Policies Reservation Deposit and Rental Payments - An advance deposit of $ is required to confirm all reservations. If the signed guest rental agreement is not returned within ten (10) days, your reservation may be cancelled. The remaining balance of the first month s rent, processing fee and applicable taxes must be paid 30 days prior to the first day of the month. In the event we are unable to reach you at the time final payment is due, Holiday Surf & Racquet Club reserves the right to charge the remaining balance to the credit card on file. There is a one-time processing fee in the amount of $ State and local sales tax are subject to change without notice and all rentals are subject to adjustments for the additional taxes after reservation confirmation. Payment is accepted by credit card, money order, cashier s check or traveler s check. Cancellations must be made at least thirty days (30) prior to arrival date and a fifty ($50) dollar cancellation fee and $33.50 processing fee will apply. Any cancellation made within thirty (30) days of arrival date will result in forfeiture of all monies paid. Agency Disclosure Holiday Surf & Racquet Club is privately owned; management may refuse service to anyone. Property owners and Holiday Surf & Racquet Club will not be held responsible for acts of theft, vandalism, or other damages to guests personal property or items left at the vacation property. If an item has been accidentally left at the property, please contact Holiday Surf & Racquet Club as soon as possible and every effort will be made to mail it to your home. Shipping costs are the responsibility of the renter. Representatives of Holiday Surf & Racquet Club and/or owners may enter the premises at any reasonable time to make repairs or for inspection of property. Properties may not be sublet. Guest Acknowledgement I, the undersigned Guest (renter), acknowledge that I have read the Guest Rental Agreement in its entirety. I understand the terms thereof and agree to be bound by the provisions herein. I also acknowledge and agree that the owner and his/her agents, including Holiday Surf & Racquet Club, shall not be liable for any loss, damage, injury, accident or delay which may be suffered by renter, renter s family, children, guests, invitees or licensees by reason of: (1) Renter s failure to fulfill any condition of this agreement; (2) Renter s failure to comply with any requirements imposed by any governmental authority; (3) Any judgment, lien or other encumbrance filed against the rented property as a result of renter s actions; or (4) The negligent acts or omissions of the owner or any of his/her agents; and the undersigned specifically release(s) the owner and his/her agents there from. Renter Signature (Guest Name) Printed Name (Guest Name) Date Signed Reservation Number Unit Number Arrival Date Departure Date FOR OFFICE USE ONLY DATE RECEIVED: RECEIVED BY: DATE INPUT IN LIVEREZ: INPUT BY: Initial & Date: Page 4 of 6

5 HOUSE RULES 1) Please observe No Smoking signs Florida law. HSRC is a non-smoking facility this includes: units, balconies, breezeways, pool area, tennis courts, shuffleboard area, beach boardwalk, and beach. $250 fine may be assessed if evidence of smoking found. Designated smoking areas: BBQ grill area, Chair storage boxes (Beach). 2) Balcony lights must be turned off after sunset between the months of May and October for sea turtle nesting season. 3) An HSRC car pass will be provided to you upon check-in. All vehicles on property must obtain an HSRC Car Pass and must be properly displayed in vehicle dashboard. All unregistered vehicles or vessels will be subject to towing at the owner s expense. Roam towing is between the hours of 12am-6am. 4) Ball tossing, Frisbees, playing or running on or in the parking lot, walkways, corridors, elevators, lobby, stairways, or courtyard of Holiday Surf & Racquet Club condominium is not permitted and the use of roller skates, roller blades, skate boards, bicycles, or fireworks on association property is prohibited. 5) Do not obstruct walkways with floats, coolers, or lawn chairs per Florida Statute. DO NOT HANG TOWELS, BATHING SUITS, OR ANY OTHER OBJECTS OVER WALKWAY OR BALCONY RAILINGS! VIOLATION OF THIS RULE WILL RESULT IN A MONETARY FINE AND/OR EVICTION. 6) BBQ grill areas are located in the parking lot. Grills and cooking or heating of food are prohibited on balconies, walkways, in the courtyard, and at the pool. 7) Trash must be deposited in the dumpsters located at either side of the parking area. Please do not liter; trash containers are located throughout the complex. 8) Pool hours are from 9am until 10PM No lifeguard on duty. Children under the age of 12 must be accompanied by an adult. No diving. Please do not swim alone. Swimsuits are required, No cut-offs or diapers; no glass or running in the pool area; no food or drink within four feet of or in the pool per Florida Statute. No reserving pool chairs; do not remove pool furniture from the pool area. Absolutely no pets allowed in the pool or in the courtyard area. 9) Tennis court hours are from 8am until 10pm (9PM during Turtle Nesting Season). Tennis shoes, t-shirts, and shorts are required. No hard heel/sole shoes or bare feet. Reservations (at front desk) are required for courts. One hour per unit. Courts are to be used for tennis only and they are closed when wet. 10) Please help keep our beaches beautiful and healthy ; do not litter, abuse the sea oats or destroy our sand dunes. Dogs, glass containers, and motor vehicles are not allowed on the beach. It s not only the policy, it s the law. 11) Guest pets are not permitted. We are proud to offer a pet free environment for our guests. There is a $250 fee if evidence of a pet is found. All rules are strictly enforced. Violators may be evicted and/or prosecuted. Signature Date Initial & Date: Page 5 of 6

6 DIRECTIONS TO OUR RESORT This is where you pick up the keys to your Vacation Rental! 510 Gulf Shore Drive, Destin, FL After Hours Security Line: Traveling East from Pensacola Get on Hwy 98 heading east Stay on Hwy 98 E until you reach Destin, FL Once in Destin go to the 5th traffic light and turn right onto Gulf Shore Drive. There will be a Texaco gas station and Shoreline Village Shopping Center. Follow Gulf Shore Drive down and around a sharp 90 degree turn to the right. Go through one stoplight and 2 stop signs. Holiday Surf & Racquet Club will be on the left. Look for our signs. Traveling West from Mid-Bay Bridge After you cross the bridge turn right at Hwy 98W. At the 5 th light, turn left onto Gulf Shore Drive (Texaco will be on the corner). Follow the road down and around a sharp 90-degree right turn. Go through one stoplight and 2 stop signs. Holiday Surf & Racquet Club will be on the left. Look for our signs. Traveling West from Panama City Get on Hwy 98 heading West. Stay on Hwy 98 unit you reach Destin, FL Make sure to be in the left lane after passing Big Kahuna water park (on your right). There will be a Texaco gas station and Shoreline Village Shopping Center. Turn left at the light onto Gulf Shore Drive. Follow the road down and around a sharp 90 degree right turn. Go through one stoplight and 2 stop signs. Holiday Surf & Racquet Club will be on the left. Look for our signs. The Guest Rental Agreement may be returned via , fax, or USPS. Please return guest rental agreement within ten (10) days. Without this form, there may be multiple incorrect non-refundable charges applied to your reservation. It is important that we receive this form to confirm your reservation. 510 Gulf Shore Drive, Destin, FL Fax: reservations@holidaysurf.com Initial & Date: Page 6 of 6