Customs charges on non-eu goods. A simple guide

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1 Customs charges on non-eu goods A simple guide

2 what are customs and clearance fees? When you are sent goods from outside the European Union (EU), you may be charged customs duty and/or VAT. To cover our costs when we present your goods to the customs authorities and pay any customs duty or VAT due on your behalf Parcelforce Worldwide charges a clearance or handling fee. who imposes customs charges? Border Force controls all goods entering or leaving the EU. It imposes customs and VAT duty on behalf of HMRC. how does the process work? Parcelforce Worldwide is legally obliged to present all non-eu parcels for commercial items and for gifts above 36 between private individuals to Border Force at our International Hub. Please note that for gifts posted outside of the EU, the minimum value excludes postage costs. We will pay any customs duty or VAT due on your behalf and pass this charge on to you when your parcel is collected.

3 why does parcelforce worldwide charge a clearance or handling fee? We charge a handling fee of 8 for Standard parcels and for Express items. These fees have remained fixed for the last five years your payment purely covers our costs. We believe that a flat clearance fee structure rather than one based on a percentage of value (as used by many of our competitors) is fairer for our customers.

4 The clearance fee covers our costs for: Presenting your parcels to Border Force, opening them for inspection if required and storing them if Border Force wishes to investigate further Repackaging your items once they are returned to us Paying customs duty or VAT due on your behalf Writing to you to advise you of your outstanding payment Storing your items securely until you can make payment. The black and white label attached to your parcel gives a breakdown of the customs and clearance charges.

5 how to query customs charges international customs rules and regulations If you have any questions about customs duty or VAT, visit Border Force at: /post/paying-tax.htm The Parcelforce Worldwide clearance fee is completely separate and queries can be directed to our Resolutions Team by telephone on or in writing to our Clearance Fee Enquiry Team, PO BOX 486, Wakefield, WF1 9AG. seized parcels Customs rules and regulations are independent to all carriers across the world and set by national governments and bodies including the European Union and the World Customs Organisation. As a carrier, we and our competitors are bound by these rules. For full details on Export Customs information, Exporting Worldwide, Moving goods into the EU and Exporting to the EU, see the Customs and Export guidelines at parcelforce.com Custom delays are outside our control as rules are set by the destination country. How to pay your customs charges You can pay online, by post, by phone or in person at the relevant Parcelforce Worldwide depot. We are unable to release goods from the depot until customs charges and clearance fees have been paid in full. All payments made by post, by phone or in person should only be processed via the Automated Payment System (APS), as this advises WorldPay that payment has been made. Please note that we can only accept payment by Business Cheque for amounts up to 250.

6 USEFUL INFORMATION FOR IMPORTING & EXPORTING Customs declaration CP72/ CN23 Non-EU export items must have a Customs declaration CP72 completed by the sending customer. Please ensure you include the sender and the recipient s telephone numbers as well as an itemised description of the items sent. If you hold an account with Parcelforce Worldwide, you will need to complete a CN23 form instead. Commercial and Proforma Invoices When sending goods, other than samples, gifts and possessions to destinations outside the EU, 3 copies of a commercial invoice must accompany each package. For specific details visit the Customs section at parcelforce.com Export licences Certain goods being exported to some countries may require an export licence from the Department of Trade and Industry (DTI). Attach it to the package in an envelope marked Export Licence and tick the relevant box on the Despatch Pack. A licence is usually valid for a single shipment, even if the value of the goods being sent is less than the amount specified on the licence. Exporters are required to stick a CE83a label on to all parcels with a licence attached. Different government departments have different export licence requirements. Customers are advised to check with the relevant one for their goods. Details of these departments can be found on our website under Customs Help. Export forms A series of proforma documents that are required in some export instances can be found at parcelforce.com For further details on export documentation requirements please visit All prices are correct at time of going to print, May Parcelforce Worldwide, Parcelforce and the Parcelforce Worldwide globe logo are registered trade marks of Royal Mail Group Ltd. Parcelforce Worldwide and Parce lforce are trading names of Royal Mail Group Ltd. Registered number Registered in England and Wales. Registered office: 100 Victoria Embankment, London, EC4Y 0HQ. Royal Mail Group Ltd All rights reserved. Parcelforce Worldwide is a GLS network partner.

7 Import licences Certain goods being imported into some countries may require an import licence, imposed by the overseas government for a range of reasons including health and safety, import quotas and so on. We recommend that you check with the importer that the appropriate licences have been obtained from the relevant government department before shipping any goods. Be aware that rules and regulations change all the time and it is your responsibility to check with your overseas customer that relevant licences have been granted. This information can also be found at parcelforce.com under Customs Help. Harmonised system (HS) tariff codes We advise including the World Customs Organisation 10 digit HS tariff number (also known as commodity codes, tariff headings, tariff codes, or classification codes) for each type of goods, along with details of the country of origin. This will aid customs authorities assess and charge appropriate duties and taxes. For assistance, The Tariff Classification Helpline gives verbal (non-legally binding) advice on or for more information, visit Further support for exporters We recognise that exporting can be a daunting topic which is why we have brought together a range of expert partners with special offers for Parcelforce Worldwide account customers to help customers develop their export business. Full details can be found at parcelforce.com under Support for Exporters. For further information on customs charges Please contact our Resolutions Team by telephone on or write to the Clearance Fee Enquiry Team, PO BOX 486, Wakefield, WF1 9AG Calls may be recorded, monitored and used for training and compliance purposes. It is the importers responsibility to ensure the import is carried out correctly. See parcelforce.com/countries for more information and guidance. Ensure you have the correct form for the destination country.

8 express services Express delivery from next day When speed is essential, our fastest delivery service offers delivery from next working day by 10.30am to the USA, 12 noon to Canada and close of business to Europe. Delivery times vary according to destination and sending postcode, see parcelforce.com/countries Overnight from Northern Ireland to the Republic of Ireland Send your parcels to the UK s biggest export market and drive up customer satisfaction with delivery on the next working day. standard services Express worldwide delivery outside Europe from 3 days The perfect balance of speed and price, with day-specific delivery dates available to Australia, China, South Korea, Japan, Hong Kong and the USA. Includes tracking and proof of delivery. Cost effective delivery from 4 days When it s important but isn t required tomorrow, globalvalue will take you to the world s major destinations including the USA, Australia and Asia in a matter of days at a price that s well worth waiting for. When time is on your side Offering a low-cost solution for non-urgent deliveries outside Europe. There is no compensation or tracking with this service. account only services Cost effective European delivery We partner with home delivery experts across Europe to cater for local customs and conditions. The result is a value for money, road-based solution that ensures your customers are satisfied. PW 1420/13 EL

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