Netcomm V422 & V431 VoIP Gateway Quick Start Guide

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1 Netcomm V422 & V431 VoIP Gateway Quick Start Guide 1

2 Table of Contents Introduction... 3 V422 Overview... 3 Features... 3 Front Panel LED Indicator... 5 Rear Panel... 6 V422 & 431 Web GUI... 7 Web Account... 7 Web Browser... 7 Basic Configuration... 8 Network Settings... 8 DHCP Settings... 8 Static IP Settings... 9 PPPoE Settings... 9 BigPond Cable Settings... 9 QoS Settings (Optional) Telephony Settings SIP Calling Features Advanced Options System Operation Troubleshooting WAN and LAN port LED is black Dial Tone, But can t make or receive VoIP calls Fail to register on SIP server Non-continuous voice Cannot receive any incoming calls TTL (Registration interval) FAQ Contact MyNetFone

3 Introduction This document gives a brief introduction to the V422 and V431 VoIP Gateway and basic sample configuration when using MyNetFone VoIP Service. V422 Overview Features VoIP Protocol SIP(RFC3261) compatible VoIP Audio Code G.729A G.711 a/ulaw G.726 G DTMF Relay In-Band DTMF Out-of-Band DTMF(RFC2833.SIP INFO) Voice Features CNG (Comfort Noise Generation) VAD (Voice Activity Detection) Silence suppression/detection Echo Cancellation (G.165/G.168) Adjustable Jitter Buffer and programmable Gain Control Multiple SIP Proxy server entries with failover mechanism FXO hang up detection: Busy Tone cadence auto learning/detection Support VoIP-to-PSTN (transit out) /PSTN-to-VoIP (transit in) applications Digit Map for dial plan Telephone Function LifeLine (enables a backup PSTN service in case of your VoIP service is unavailable) Polarity reversal detection (FXO/PSTN) and generation (FXS) DTMF, Caller ID detection and generation Hot-Line, Warm-Line support Group Hunting function Recordable greeting message Single Number/Account for multiple ports VoIP call function Call Transfer Unattended, Attended Call Waiting Call Hold/Resume Call Forward Unconditional, Busy, No Answer Call Switch WAN One 10/100Mbps Ethernet port Support Static IP, PPPoE, Bigpond Cable,DHCP and DDNS; 3

4 QoS: IP TOS(Type of service) and DiffServ (Differentiated Services) NTP, Accept up to 3 Time Server Time Zone Support RTP packet Summary LAN For 10/100Mbps Ethernet ports Supports router and bridge mode DHCP Server Advance Firewall and Dos Protection NAT and PAT DMZ,Virtual Server Traffic Filter based on MAC,IP address, TCP/UDP Port number and URL string pattern Prevents attacks based on TCP, UDP, IP and ICMP protocols Prevents attacks such as SYN Flood, IP Spoofing, Ping of Death, Tear Drop, etc. Configuration & Maintenance Configuration methods: Web IVR Telnet Configuration Backup/Restore Reset Button Status Reports Port status Registration status Ping tests Hardware/software information Firmware Upgrade Device Ports 1 WAN port RJ45 IEEE /100 BaseT, Autocrossing for easy connection 4 LAN port RJ45 IEEE /100 BaseT for LAN switch 2 FXS RJ11 for connection to analog telephone (Netcomm V431-3 FXS RJ11) 2 PSTN RJ11 for connection to a normal landline to provide LifeLine and PSTN passthrough (Netcomm V431 1 PSTN RJ11) 4

5 Front Panel LED Indicator LED Indicator Status Function Power On Power is supplied Off Power is not supplied WAN On The WAN link is established Off Ethernet link for the WAN port is not established Flash Data Transmitting or receiving over WAN LAN 1 ~ 4 On Ethernet link for the LAN port is established Off Ethernet link for the LAN port is not established Flash Data Transmitting or receiving over LAN Alarm Off System is running properly Flash System is booting or not running properly On System is restarting FXS (Phone FXO (Line) Function On Off Phone is off-hook and in VoIP mode On On Landline is in use Off Off Normal operation 5

6 Rear Panel Number Label Description 1 Power For connecting to the power adapter 2 Reset To reset your V422 or V431 to its factory default settings. Press and hold for 10 seconds. (All customised settings that you have saved will be lost.) 3,4 (For V431, up to 5) Phone 1 ~ 2 (For V431 RJ-11 port for connecting to an analogue phone Phone 3) 5, 6 (For V431 Only 6) Line 1, Line 2 (For RJ-11 port for connecting to your PSTN Line V431 Line 1) 7 WAN 10/100Base-T Ethernet Port (RJ-45) for connecting to your broadband modem, router or switch. 8 ~ 11 LAN 1 ~ 4 10/100Base-T Ethernet Port (RJ-45) for connecting to your PCs (Ethernet ports) or a hub / switch. 6

7 V422 & 431 Web GUI Web Account Default Username: admin Default Password: admin Default LAN IP: Web Browser Open your Web browser and type in the address bar. You will see the login window. 7

8 Basic Configuration Network Settings DHCP Settings 8

9 Static IP Settings Select Static IP and enter the IP address, Subnet Mask and Default Gateway values. Then click the Accept button at the bottom of the screen. Save the settings, and then restart the system. Wait for about 40 seconds for the system to restart. PPPoE Settings Enter the Account Number, Password and re-enter Password to confirm. Then click the Accept button at the bottom. Save the settings, and then restart the system. The system will take about 40 seconds to restart. BigPond Cable Settings Click BigPond Cable. Enter User Name and Password and then click the Accept button at the bottom. 9

10 QoS Settings (Optional) QoS (Quality of Service): Sets true bandwidth of your Internet connection to ensure sound quality during transmission. ToS/DiffServ (Type of Service/DSCP): The voice packet has the highest priority to ensure telecommunication quality; the larger the value you set, the higher priority you will get. 10

11 Telephony Settings To be able to receive incoming calls from standard PSTN line, you must input the gateway number into Hot Line No. field. To obtain your gateway number, go to the menu Private Network 11

12 SIP 12

13 Calling Features 13

14 Advanced Options 14

15 MYNETFONE STRONGLY RECOMMEND END USERS CHANGE THE ADMINISTRATOR S NAME / PASSWORD AND WEB UI - IVR LOGIN / PASSWORD TO PROTECT ANY UNAUTHORISED THIRD PARTY ACCESS. System Operation Save the settings, and then restart the system. The system will take about 40 seconds to restart. Troubleshooting WAN and LAN port LED is black Please check the type of your Ethernet cable (cross over/straight through cable). Use the correct cable referring to your modem/switch/hub user manuals. Dial Tone, But can t make or receive VoIP calls Make sure you have connected the V431 as instructed in this manual. Turn the power off, wait 10 seconds and turn back on again. The V431 will go through a diagnostic where the lights flash. After 40 seconds, the phone line should light up and you should be able to hear a dial tone when you lift the handset. Fail to register on SIP server Symptom: Unable to make or receive calls The SIP Proxy Hunting Number Registration shows FXS disable or FXS proceeding not FXS Successful. Diagnosing Internet connection: 1. Check whether your ADSL modem has been trained by DSLAM and that you can access a website. Access your ADSL modem to ascertain whether it has established a connection with the internet. 2. Click Status > System Information to check if the WAN port has already obtained a valid IP address; 3. If you are running V431 under Static IP model, Check if you have correct IP address, netmask and gateway IP address. Diagnosing your SIP account: Check your SIP account information 1. VoIP Alias, Proxy or Domain Name; 2. Proxy Server Port(default 5060,Do not change it unless you know what you are doing); 3. Outbound Proxy Port (Default 5060, Do not change it unless you know what you are doing); 4. Make sure you have correct UserID/Account and password. 15

16 5. In SIP Tab, Make sure you tick following: a. Enable Support of SIP Proxy Server / Soft Switch b. Use Domain to Register Non-continuous voice Please call MyNetFone Customer Support on 181 or Cannot receive any incoming calls If you cannot receive any incoming calls, please make sure you untick Unconditional Forward in Calling Features tab. This function blocks every incoming call and forward all incoming calls to the phone number you specify in configuration. TTL (Registration interval) MyNetFone default Value is 240, Please do not change it. Improver values will influence successful rate of VoIP calls. FAQ 1. How do I access V431 s Web Interface? Once you have connected your V431 and PC you will need to: Open a web browser and type in V431 s IP address (default IP is a. Enter your User Name (default is admin) b. Enter your Password (default is admin) Note: If you forget the password or the IP address of V431, hold the reset button in for 10 seconds. This resets the router to factory default. 2. What s the QoS (Quality of Service) and how to set it? Sets true bandwidth of your Internet connection to ensure sound quality during transmission. (When this function is enabled, the voice packet has the highest priority to ensure telecommunication quality while less bandwidth is assigned for data transmission). Some models of the VoIP gateway without this function can adjust the bandwidth automatically. NOTE: The WAN QoS function only works as expected when you connect/configure the gateway as described on Page 14. If the gateway is behind an Internet sharing device as described in Page 15, QoS for VoIP traffic should be guaranteed by your network routers and not the VoIP gateway. ToS/DiffServ (Type of Service/DSCP): The voice packet has the highest priority to ensure telecommunication quality; the larger the value you set, the higher priority you will get. Please contact your ISP when you configure these values. 3. Can I transfer VoIP call to any other outside numbers? No, V431 only supports transfer phone calls to other FXS ports internally. 4. Can I disable FXS Outbound CLI using MyNetFone service? Please call MyNetFone Customer Support on 181 or

17 5. How does Call-hunting work? Select group hunting when there is an incoming call and the gateway will automatically assign an unassigned call according to the Hunting Priority. If Line 2 does not want to be set as an assigned line to receive any inbound calls, the function can be disabled. Users can also use the Up or Down key to adjust hunting priority (No setting is required for the FXO interface). 6. What s the Hot line and Warm line? FXS port: When the user picks up the phone, the gateway automatically dials your assigned hotline number. When in hotline mode, other phone numbers cannot be dialed. FXO port: When receiving a call from an outside line, the gateway will divert the call to the assigned hotline number. Hot Line No: Enter the hot line number for automatic dialing function. Warm Line: When the Warm Line function is in use, user can dial a number. Otherwise the system will divert incoming calls from an outside line to the Hot Line Number after a set wait time. 7. How do I backup my current settings? You can backup settings to a file and restore settings from that file. You also can restore all settings back to default by selecting Restore Default Configurations and click Restore. 8. What s the V431 IVR(Interactive Voice Reponse)? The gateway provides a convenient IVR function. Users only need to pick up a handset and enter the function code for the query and setting. A PC is not required. NOTE: After finishing the settings, make sure the new settings are saved. This is so that the new settings will take effect after the system is restarted. 17

18 9. How to access V431 IVR? a) FXS Port 1) Connect the Gateway to the telephones as required. 2) To access the gateway via IVR, pick up the handset and press *** #. Convert your password to a numerical sequence. 3) After entering a correct IVR password, you will hear a indication tone which is beep tones 4) About approximate 1 second apart, now the system is in IVR mode. Enter function codes to 5) Check or set the gateway configurations. 6) For example: The factory default IVR access password is admin. Enter *** #, you are now in IVR setting mode, enter a function code to check or configure the gateway. If your password is 1234, then enter **1234# to enter IVR setting mode. b) FXO Port 1) Connect the Gateway to the PSTN line as required. 2) To access the gateway via IVR, dial the phone number of the FXO Port using an external line. You will hear the instruction enter value. 3) Enter the IVR password. The factory default code is admin. Enter *** # as above. You are now in the IVR setting mode. Refer to the IVR Function Table over the page for the query codes. 4) Once the first setting or query has been completed, you will hear the tone indication again. Then use the same procedure to make a second query or setting. 5) Dial 509 to save the settings and wait for about 3 seconds for the confirmation tone. To exit IVR mode, simply hang up the phone. 10. How to customize greeting message? The gateway allows users to record their incoming call greeting message, when calling via FXO (transit-in calls).to record greeting message, the instruction is show below: 1) Pick up the handset that connected to FXS port; 2) Enter *** # 3) After entering IVR mode, dial 132. After hearing Enter value, record the incoming call greeting message. 4) Simply hang up to end recording. 5) Goes to V431 Web Interface, click Telephony Settings tab, To use (activate) recorded greeting voice for transit-in calls, choose Recorded voice file option in Trunk Incoming Prompt Voice. 6) Save the settings, and then restart the system. Wait for about 40 seconds for the system to restart. 11. How to force calling through PSTN line? Dial the code to get a PSTN line for dial out. For example: The default setting is ## in this option and would like dial through PSTN, just dial ## You can change it to other value that you want, Go to V431 Web Interface, click Telephony Settings tab - change the value in Force Calling Thru PSTN Code. Save the settings, and then restart the system. Wait for about 40 seconds for the system to restart. 18

19 Contact MyNetFone General : Fax : Customer Care : (or 181 from your MyNetFone Service) Web : Support : FAQs : 19

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