Company Profile. Sheikh Mohammed Quotes. Welcome to Valencia Tours. About Us. Sheikh Mohammed bin Rashid Al Maktoum

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1 Sheikh Mohammed Quotes Sheikh Mohammed bin Rashid Al Maktoum Company Profile Most of people talk, we do things. They plan, we achieve. They hesitate, we move ahead. We are living proof that when human beings have the courage and commitment to transform a dream into reality, there is nothing that can stop them. Dubai is a living example of that. Welcome to Valencia Tours Do you want to travel with a group or travel on your own? Why not travel by yourself or with family and friends and let us arrange everything for you! Explore the wonders of Dubai with Valencia Tours. Embark on unforgettable and amazing trips. Valencia Tours is your ultimate companion to give you the perfect experience matching your style and taste. Choose from a wide variety of excitingly interesting holiday experiences that one of the world s top tourism destinations United Arab Emirates and Dubai in particular has to offer. Valencia Tours provides a complete range of travel and tour services by a Professional Team, for both leisure and business travellers. Our mission is to exceed the expectations of every guest and make the moment lasts for a lifetime. About Us Valencia Tours is a young company dedicated equally to provide best quality service to individual and group travelers for both leisure and business clients. Valencia Tours seeks to differentiate itself as the premier adventure travel company in the UAE. At Valencia Tours we have worked carefully to select the right, highly trained personnel to properly manage your trip. We are aiming at establishing continuous training programs to enhance the existing expertise. 1 P age

2 We cannot afford to delay our clients for whatever reason, as this will have a negative bearing on our image and reputation, including future business. Hence we need to be continually communicating with the client, including hotels and lodges so as to ensure that we are constantly available to the client meeting their expectations. The main focus of the business is to offer a comprehensive and cost effective travel capability, delivered with excellent service, something that is often difficult to come by in this very competitive industry. We are committed to providing our clients with the best products, highest service standards and lowest possible price. We are constantly looking to enhance and expand our product range, and are always happy to tailor-make itineraries to our customers needs or special interests. We use the latest technology as the foundation to deliver efficient solutions to our clients, by making use of the latest equipments and software we strive to make operations run smoothly. The company office is located in a modern commercial center in Al Garhoud, Deira towards the airport terminals 1 and 3 which is by far accessible to our clients and suppliers. Mission Our mission is to set a world class service in the hospitality industry and is re-refined to exceed the expectations of our clients & our guest. United Arab Emirates (UAE) is known as the Land of World's best hotels and we are at our best to offer a new definition to hospitality, offering outstanding value for money. Our knowledge and experience in this destination can not be explained in words but needs to be experienced with a very special team of multi-lingual professionals, dedicated and devoted to achieve a new height in higher quality of service in hospitality industry. Vision Utilizing all our efforts and elegant services not only during our guests visit but also accomplish long term relationships forever to be recognized as a leading contributor of quality travel and tourism related services. 2 P age

3 Our Values Trust: our relationship with our clients is built on a mutual trust that paves the way for a long term relationship and partnership geared towards success. Commitment: we promise our clients to handle their trips in a timely manner with professionalism and dedication. Innovation: we are committed to providing innovative services capable of satisfying our clients' needs in a constantly evolving landscape. We Care: our clients are so important to us and we handle their request with the utmost attention and dedication to excellence. Services Hotel Reservation Be it budget holidays or the luxury 7 star experience, Dubai offers a huge variety of hotel and hotel apartments for every tourist. Honeymoon packages, business travel, family vacations or golf holidays - accommodation in Dubai caters to every pocket and occasion. A selection of hotels best suited to your needs. We cater for various types of hotels ranging from economical to luxurious. With such an abundance of choice in the UAE hotel industry, it is not always an easy task to make your choice, especially if you are not familiar with the region. Getting in touch with various hotels to make inquiries about offers, availability and price ranges can be tiresome and very time consuming. We want to take the stress out of planning your holiday or a business trip from the very beginning and act as a one stop shop for all your needs. Taking into account the purpose of your visit, timing and duration of your stay and your budget expectancies, we will make a shortlist and recommend those hotels which would best suit your needs. Offering a wide range of 3, 4 and 5 star hotels and hotel apartments we are sure to find your home away from home. Visa Arrangement 3 P age

4 Book and arrange your visa request online, with facilities to upload passport copies and make visa arrangements with just a few clicks. Valencia Tours provide online visa for tourists who wish to visit UAE. The types of Visa service arranged are: Service Visa (validity 14 days) Tourist Visa (validity 30 days) Visit Visa (Validity 60 days) Send your valid Passport copy to visa@valenciatours.ae our inbound tour team will assess the same and will get back to you in 48 working hours. Information concerning visa requirements for those who wish to travel to the U.A.E. for a Dubai conference tour or just for a camel safari in Dubai is listed in our website or can be mailed to upon request. However, visa regulations and costs are subject to change. Do not overstay your visa, as this will result in detention and fines. Meet and Greet Assistance Enjoy the finest treatment with the premium dedicated meet and greet service at Dubai International Airport as you or your guests receive full escort service on arrival or departure. This service can be tailored for passengers with special needs young and first time passengers at the Dubai International Airport, the business traveler and passengers who are monolingual. This service includes: Full escort through airport related formalities Provision of special hand baggage trolleys (on request)* Provision of Buggy car (on request and in the areas where the access is permitted by Civil Aviation Authorities Assistance through Immigration and quick clearance through Marhaba s / Ahlan s dedicated fast track counter Escort through Security and all other airport formalities Complimentary Porterage Services and assistance with baggage Also the following services are available upon request: Al Majlis Services (VIP) Ahlan Services Marhaba Services Gold Class services (Abu Dhabi Airport) Transfer 4 P age

5 Valencia Tours provides airport transfers in Dubai for business travelers as well as leisure travelers & tourists. The key to an efficient airport transfer service is timely and regularly updated information. This ensures that all arrivals and departures are coordinated to the last minute. Our emphasis on superior technology and rapid communication is part of the Valencia Tours advantage and ensures timely services for both airport departure and arrival services. Valencia Tours provides a comprehensive range of transportation services at the highest levels of service excellence; whether it is for personal travel, or for corporate functions. Our fleet is comprised of the very latest vehicle models and all are well maintained in perfect condition. At the center of our commitment to the customer is the guarantee of prompt and impeccable service combined with the highest level of safety and luxurious comfort. Limousine Service They say getting there is half the fun, and what better way to arrive at your destination than in a luxury chauffeur driven limousine? Whether you just want to have a fun night out in the town, make a special occasion such as a birthday or a wedding day even more special, or have a corporate meeting on the go. Our limousine services are sure to add that extra touch of class to any occasion. We offer various packages whether short or long term rental and we will make sure each experience is catered to your exact needs. Local transfer: Our local usage packages are very flexible and allow you to use the vehicle for any number of hours or kilometers. Trained chauffeurs are equipped with mobiles on their person and hand over their personal card to you when you get into the car so that you can contact them as soon as you finish your meeting. Inter-City travel: We even provide Inter City Chauffeur Drive packages especially on the highways in Dubai and around U.A.E. cities. Our drivers are professionally trained to handle the heavy traffic on these inter-city highways and are well acquainted with local city directions. Excursions and City Tours Abu Dhabi City Tour Al Ain Tour Big Bus Tour Dubai City Tour East Coast Tour RAK Tour Sharjah and Ajman Tour Wonder Bus Dhow Cruise 5 P age

6 Adventure Tours & Safaris Aquaventure and Lost Chambers Dibba Tours Iceland Waterpark At The Top Burj Khalifa Dolphin Bay Quad Bike Safari Atlantis Hotel Tour Dubai Autodrome Seawings Flights Atlantis Lost Chambers Ferrari World Themed Park Shooting Bab Al Shams Desert Resort Dinner Go for Golf Scuba Diving Boating / Yachting Adventure Khasab Tours Sky Diving Burj Al Arab Dubai Hatta Safari Wild Wadi Camel Safari Adventure Helicopter Ride Catamaran Cruises Horseback Riding Desert Safari Hot Air Balloon About Dubai Dubai is a unique destination that is both a dynamic business centre and a tourist paradise, offering more attractions, shopping, fine dining and quality hotels. From the timeless tranquillity of the desert to the lively bustle of the souk, Dubai offers a kaleidoscope of attractions for visitors. The emirate embraces a wide variety of scenery in a very small area. In a single day, the tourist can experience everything from rugged mountains and awe-inspiring sand dunes to sandy beaches and lush green parks, from dusty villages to luxurious residential districts and from ancient houses with wind towers to ultra-modern shopping malls. Perfect location Dubai enjoys, without a doubt, one of the best locations on the planet. Situated halfway between Europe and Asia, few destinations take more than 8 hours direct flying time to or from Dubai. Just overnight from London, four hours from Nairobi, three hours from Mumbai, 8 hours from Hong Kong and a direct flight from the United States or Australia, Dubai is definitely a destination of choice for vacationing, living and business. An array of hotels Dubai offers a range of hotels to suit every taste, whim and budget! From the glitzy, opulent and of the most expensive and only seven star hotel in the world all the way through to the very affordable. Then there are the resorts in the desert where tourists can experience unmatched peace and tranquillity. Whatever the choice, it will definitely be an unforgettable stay as a tourist or business traveler. Shopper s paradise Dubai is ranked the second world s most popular destination for shopping after the United States and ahead of popular shopping destinations like Singapore, France, UK, and Hong Kong among others. With a long history as a trading hub, today Dubai is synonymous with shopping. From souk to shopping mall, Dubai has it all - duty free, gold, electronics, textiles, cars - and is a true shopper s paradise. Perfect for the shop-o-holics and for retail therapy! 6 P age

7 Events & Festivals Dubai has established itself as a major destination for an eclectic array of local and international events and earned its reputation as the sporting capital of the Middle East. Throughout the year, Dubai hosts a range of popular annual sporting activities, dazzling entertainment attractions, as well as conferences and exhibitions. Dubai for Business Dubai has emerged as a leading regional commercial hub with state-of-the art infrastructure and a world-class business environment. It has now become the logical place to do business in the Middle East, providing investors with a unique and comprehensive value added platform. With its strategic location, tax-free living and consistently strong economic outlook, Dubai is the ideal base for multinationals and other companies targeting markets in Central Asia, the Middle East, Africa, the Asian Subcontinent and the Eastern Mediterranean. Climate The most pleasant time to visit is during the cooler months from November to March when temperatures average around 24C during the day and 13C at night. What little rainfall there is tends to fall during this period. April to October summer temperatures can soar to around 45C making a refreshing dip in the sea even more inviting. In the summer there is also high humidity but air conditioning helps to soften the impact. Sunny blue skies can be expected throughout the year. Language: Arabic is the official language but English is widely spoken, especially in hotels and shops. Time zone: GMT +4 Hours. Business Hours: Friday and Saturday is the weekend. Government offices start work at 7.30am and finish at 1 or 1.30pm from Sunday to Thursday. Shopping hours: Daily 10:00 a.m. to 10:00 p.m., Lunch break in some areas is 1:00 p.m. to 4:00 p.m. 7 P age

8 Servicing Platform / Contact Details Requests can be done ONLINE or by Mail, Telephone or faxed requests through the following contact details: Office hours : Saturday till Thursday 09:00AM 10:00PM Fridays and public holidays 10:00AM 06:00PM Tel : Fax : Address : P.O. Box Office 301 Wasl Business Center, Airport Road Dubai, UAE Online B2B Reservation : login.valenciatours.ae General Address : mail@valenciatours.ae 8 P age