HomeBuy Direct Information Pack

Transcription

1 HomeBuy Direct Information Pack On the following pages you will find information about all HomeBuy Direct after sales transactions that require approval from Housing Options Plus (HOP) and your house builder. Contents: 1. Redemption without selling... p.2 (reducing your equity loan) 2. Redemption through selling... p.8 (paying off your equity loan through selling your home) 3. Remortgaging... p.14 (switching your mortgage lender without increasing the mortgage amount) 4. Additional borrowing... p.15 (increasing your current mortgage amount) 5. Change of ownership... p.17 (amending or removing of names registered to ownership of the property) 6. Home improvements... p Subletting and lodgers... p.20 & p Valuation guidelines... p Panel of registered surveyors... p Panel of solicitors... p Contacting HOP... p.24 Please note that the majority of Post Sales transactions have an administration fee that the homeowner is liable to pay. Please read on for clarification on the administration fee applicable to you on your required Post Sales transaction. The administration fee is non-refundable and is to be paid by contacting us on quoting Ref: HBD HOP Transaction Type Administration Fee Payment. Please have your Credit/Debit card to hand, as we will need its full details in order to process your payment. 1

2 1. Redemption without selling Redemption without selling is the process of repaying the HomeBuy Direct equity loan that you received when you bought your home either in part or in full, without selling your home. Under the terms of HomeBuy Direct: You can redeem your loan at any time after completion The minimum amount you can repay at one time is 10% of the current value of the property The HomeBuy Direct loan may not be worth less than 10% after you have repaid. Therefore, if the HomeBuy Direct loan is currently worth less than 20% you can only repay the loan in full You may only redeem in multiples of 10% i.e. 10%, 20%, 30% etc unless you are redeeming the loan in full You cannot redeem if you are in arrears with your monthly HomeBuy Direct fee payments. First steps As the HomeBuy Direct loan that you received is repayable at the current market value, the first stage of redemption without selling involves instructing an independent, RICS (Royal Institute of Chartered Surveyors) surveyor to value your home. We will use the valuation to calculate the current value of the loan. It is your responsibility to pay for the valuation and it is only valid for 3 (three) months. Valuation guideliness You may instruct your own surveyor. Alternatively you can use one of the surveyors on our panel (please see page 20 of this information pack). When instructing the valuer please ensure you inform them that: The valuer must be a member of RICS and RICS accredited The valuer must be independent of an estate agent The report must be on headed paper and be signed by the RICS surveyor The valuer MUST provide at least three comparable properties and sale prices of properties sold within the last 12 months (the date of sale must be stated). These must include the property number and Full/Part postcode (at least one characteristic must be stated). This can be within a 5 mile radius of the subject property. Failure to do so will result in the valuation being rejected The valuer must not be related or known to you The valuer must inspect the interior of the property and provide a full valuation report Valuations carried out for bank or mortgage purposes are not acceptable 2

3 HousingOptions Plus (HOP) will require a copy of the valuation report; the property inspection date must be shown on the report The report needs to be provided in a PDF or a non-editable document format. If the valuation report does not meet the above guidelines, you need to liaise with the valuer to correct the report - any additional costs incurred will be your responsibility. Rejected valuations will be returned to you with Rejected Valuation in the subject field. You will be required to amend the report accordingly and return to HOP for processing. Next steps Once you have received your valuation report, you must send this this to us within five working days along with the completed Form A (see page 6 of this information pack). Upon receipt of these documents, HOP will calculate how much it will cost to repay the HomeBuy Direct loan based on the full market valuation and will seek approval of the valuation from your house builder. The process of sending the redemption figure (which allows you to complete on the transaction) to your solicitor will take six weeks. This time period begins when Housing Options Plus receive the full valuation report and Form A. Provided that the valuation report meets the above criteria and that both HOP and the house builder are satisfied that it accurately reflects the value of your home, you and your solicitor will then receive written confirmation of the repayment amount (the current value of the HomeBuy Direct loan) from HOP We will write to your solicitor confirming the amount that you wish to redeem and the payment amount required. We will also provide your solicitor with details of how to make this payment. From this point on we will liaise with your solicitor to ensure that, once payment has been received, the legal paperwork is completed and forwarded us to sign and seal. The process of sending the sealed legal discharge to your solicitor will take six weeks. This time period begins once the discharge is sent to Housing Options Plus from your solicitor. If the valuation does not accurately reflect the value of your home, your house builder will liaise directly with you to resolve this within a 20 day period. Our aim is to complete your transaction within the timelines provided, as we are dealing with high levels of transaction applications (incl 3 rd party involvement) we are unable to speed up the transaction process timeline Please note: the RICS valuation will only be valid for 3 (three) months. If your redemption transaction does not complete within this period of time you will be required to provide another valuation. Desktop valuations 3

4 If you do not manage to complete your transaction before your valuation expires, you can get a desktop valuation from the surveyor who originally inspected your property. This must be conducted and sent to us within 2 (two) weeks of the original valuation expiring as it will only be valid for a further 3 (three) months. Our desktop valuation criteria are as follows: The valuer must be the original surveyor from the first inspection. Although they do not need to re-inspect the property, they must make reference to this original report. The valuer MUST provide at least 3 (three) comparable properties and sale prices within the last year if the property has increased or decreased in value. The report must have a new date on it The valuer must sign the report The report must be on headed paper The report needs to be provided in a PDF format or a non-editable document. We are only ever able to accept one desktop valuation. If the desktop report expires before the transaction completes we will require the property to be re-inspected and a new RICS valuation report to be provided. Additional Borrowing If you are making a part repayment of your HomeBuy Direct loan, and you are funding this by taking out additional borrowing with your mortgage lender, please inform us as there is an additional process that you need to follow. Once you have provided a valuation to us, we will provide further information. The additional borrowing you can take is limited to the amount you require to fund your redemption transaction. For example, if you are making a payment of 50,000 you can only take out further borrowing of 50,000. Additional borrowing also carries an administration charge of 115, which is non refundable. Please note: we advise that you should take specialist legal and financial advice on the costs and implications of making a partial or full redemption (without selling) before you proceed with the transaction. HomeBuy Direct interest fee payment As you are aware, there is a fee due on your HomeBuy Direct assistance from the fifth anniversary of you purchasing your property. If you are currently making payments or are due to start making payments in the near future, it is important that you have a Direct Debit in place. If you are in arrears with your fees, you will not be able to complete your transaction until the arrears on your account are cleared. On completion the Revenue Controller will reconcile your account and any overpayment within this period will be refunded. 4

5 Tracking your process Once your valuation has been approved by HOP and the Developer you will receive a Welcome Letter which advises you how to log in to our online tracking service. We will then contact your solicitor and them a redemption letter. This will enable you to track each stage of the process and when your documents arrive, what documents are outstanding and which stage you are currently at. This service will only become active once we receive and process your valuation. 5

6 Form A Redemption without selling. Please send this form to us if you wish to redeem your shared equity loan without selling. HBD - Housing Options Plus Notice of Intention to redeem your shared equity loan without selling Your Name: Your Address: Telephone: Mobile Phone: Address: Property Postcode: Please attach a copy of your valuation Attached What percentage of your Equity Loan do you wish to redeem? Your Solicitor's Name: Solicitor Address: Solicitor Telephone: Solicitor Address: Customers Signature: Please ensure the form is signed by both parties named on the property. 1 st person named on property 2 nd person named on property (if applicable) Date: Please send the completed form and valuation to hop.team@metropolitan.org.uk with your address in the subject heading & transaction. We will not require an original copy of the form. *If an administration fee is applicable to your transaction, an advisor will contact you once your valuation has been processed. By signing this form you undertake if an admin fee is applicable for this transaction this will be paid 6

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8 2. Redemption through selling Redemption is the term used for selling your property and repaying the HomeBuy Direct loan. The HomeBuy Direct assistance you received when you bought your home is an equity loan and, in accordance with the terms of HomeBuy Direct, the repayment amount is calculated as a proportion of either the current market value or the sale price of your property (whichever is higher). For example, if you received 20% of the initial purchase price through HomeBuy Direct, the amount you will have to pay back will be 20% of either the current market value or the sale price of your property (whichever is greater). First Steps The first step is for you to market your home. We recommend you consult with several Estate Agents before deciding how much to market your home for. Once you have received an offer you wish to accept you will need to have the property valued by an independent valuer who is a qualified member of the Royal Institute of Chartered Surveyors (RICS). It is your responsibility to pay for the valuation and it is only valid for 3 (three) months. Once you have instructed a valuer, please notify us of this in writing (preferably ) along with the details of the offer you have received by completing the Form B (see page 11) and including this with your valuation. Once we are in receipt of the valuation report we will write to you advising of the next steps. Valuation guidelines: You may instruct your own surveyor. Alternatively you can use one of the surveyors on our panel (please see details enclosed page 20). When instructing the RICs valuer please ensure you inform them that: The valuer must be a RICS member with a RICS recognised qualification/ accreditation The valuer must be independent of an estate agent The report must be on headed paper and signed by the RICS surveyor The valuer MUST provide at least 3 (three) comparable properties and sale prices within the last 12 months (the date of sale must be stated). These must include the property number and Full/Part postcode (at least one characteristic must be stated). This can be within a 5 mile radius of the subject property. Failure to do so will result in the valuation being rejected. The valuer must not be related or known to you The valuer must inspect the interior of the property and provide a full valuation report. Valuations carried out for bank or mortgage purposes are not acceptable 8

9 Housing Options Plus (HOP) will require a copy of the valuation report; the inspection date must be shown on the report The report needs to be provided in a PDF format or a non-editable document. If the valuation report does not meet the above guidelines, you will be required to liaise with the valuer to correct this - any additional costs incurred will be your responsibility. Rejected valuations will be sent back to you with Rejected Valuation in the subject field. You will be required to amend what is necessary and send this back to us and this will be processed according to our normal working turnaround times. Once you have received your valuation report you should arrange to send this to us within five working days along with the Form B. Please ensure you send these in one and state your name and address in the subject field. Every valuation is subject to Housing Options Plus and house builder approval and if we are not satisfied that a valuation accurately reflects the market value of the property we can request that you provide us with another valuation. Next steps If the valuation is approved by HOP and your house builder, we will confirm the repayment amount to you and your solicitor in writing providing we have received both the valuation report and the Form B. If the valuation and the sale price differ the repayment amount will be calculated on the higher of the two. The process of sending the redemption figure (which allows you to complete on the transaction) to your solicitor will take six weeks. This time period begins when Housing Options Plus receive the full valuation report and Form B. If the valuation does not accurately reflect the market value of your home the house builder who has a second charge on your property will liaise with you directly. They will have 20 working days to resolve this with you. From this point on we will liaise with your solicitor to ensure that once payment has been received, the legal paperwork is completed and forwarded to us to sign and seal. The process of sending the sealed legal discharge to your solicitor will take six weeks. This time period begins once the discharge is sent to Housing Options Plus from your solicitor. Our aim is to complete your transaction within the timelines provided, as we are dealing with high levels of transaction applications (incl 3 rd party involvement) we are unable to speed up the transaction process timeline Desktop valuations 9

10 If you do not manage to complete your transaction within the 3 (three) months of the valuation validity, you may proceed to obtain a desktop valuation from the surveyor who originally inspected your property. This must be conducted and sent to us within 2 (two) weeks of the original valuation expiring as it will only be valid for a further 3 (three) months. The criteria for this desktop valuation are: The valuer must be the original surveyor from the first inspection. Although they do not need to re-inspect the property, they must make reference to this original report The valuer MUST provide at least 3 (three) comparable properties and sale prices within the last year if the property has increased or decreased in value The report must have a new date on it The valuer must sign the report The report must be on headed paper The report needs to be provided in a PDF format or a non-editable document. We are only ever able to accept one desktop valuation If the desktop report expires before the transaction completes we will require the property to be re-inspected and a new RICS valuation report to be provided. Negative Equity If the value of your home has fallen significantly you may find that you are unable to pay back both your first mortgage and the HomeBuy Direct loan in full. If this happens, the second charge holder may take a reduced loan amount to ensure that this does not prevent you from selling your property. If you cannot pay the HomeBuy Direct loan back in full, the repayment amount is calculated by subtracting the outstanding balance on your first mortgage (excluding early redemption penalties) from the sale price or the market value of your property (whichever is higher). We will liaise directly with your solicitor to ensure that the correct amount is repaid. Please note that fees connected to the sale of your property such as estate agent fees and solicitor fees will not be deducted from the sale price or market value of your property (whichever is higher). As home owner, you are responsible for paying these fees. Please note: we advise that you should take specialist legal and financial advice on the costs and implications of selling and repaying before you proceed with the transaction. 10

11 The next step you need to take if you wish to sell your property is to market it on the open market. Once you have received an offer you are happy with please provide us with written confirmation of the offer amount (by completing the Form B overleaf) along with a valuation carried out by a RICS registered valuer. Please ensure that you send these in one and state your name and address in the subject field. We will then confirm in writing the repayment amount according to our working turnaround time. HomeBuy Direct fee payment - Please refer to page 4 Tracking your process Once your valuation has been approved by HOP and the Developer you will receive a Welcome Letter which advises you how to log in to our tracking service. We will then contact your solicitor and them a redemption letter. This will enable you to track each stage of the process and when your documents arrive, what documents are outstanding and which stage you are currently at. This service will only become active once we receive and process your valuation. 11

12 Form B Redemption through selling. Please send this form to us if you wish to sell your home. HBD - Housing Options Plus Notice of Intention to Sell Your Name: Your Address: Telephone: Mobile Phone: Address: Property Postcode: Please attach a copy of your valuation Please confirm the offer you have accepted Your Solicitor's Name: Attached Solicitor Address: Solicitor Telephone: Solicitor Address: Customers Signature: Please ensure the form is signed by both parties named on the property 1 st person named on property 2 nd person named on property(if applicable) Date: Please send the completed form and valuation to hop.team@metropolitan.org.uk with your address in the subject heading & transaction. We will not require an original copy of the form. *If an administration fee is applicable to your transaction, an advisor will contact you once your valuation has been processed. 12

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14 3. Remortgaging Remortgaging is the term used when you would like to switch mortgage lender without increasing your borrowing. As a HomeBuy Direct home owner, you will need approval from Hop to remortgage. Before HOP will consider the remortgage transaction we require the following information: A copy of the formal mortgage offer (not exceeding 25 years) from your new lender, however if your original mortgage was for a longer period we will accept this although you will need to provide HOP with proof of this in the form of either a copy of the original offer or a letter from the lender confirming the original term The new mortgage needs to be less/equal to the existing mortgage Details of the solicitor dealing with this remortgage A Mortgage Redemption Statement from your current Mortgage Lender A copy of the New Mortgage Lenders Deed of Postponement (DOP) You are liable to pay an administration charge of 115 VAT included. This is non refundable and is to be paid by contacting us on quoting Ref: HBD HOP Remortgaging Administration Fee Payment. Please have your Credit/Debit card to hand, as we will need full details to process your payment. Please send all of this information to Housing Options Plus as we act on behalf of the Agency with regards to all post sales transactions. They can either be ed to hop.team@metropolitan.org.uk or posted to the address on the front page of the information pack. Once the documentation above is provided, HOP will provide a Guidance Pack to your solicitor who will engross the required deeds for your transaction. In addition please make sure that you inform the lender about the loan you received through the HomeBuy Direct scheme. You should also seek independent legal and financial advice. Please note: if you are looking to change your lender AND take out further borrowing please notify HOP as this is a different process and in most cases further borrowing will not be permitted. HomeBuy Direct fee payment - please refer to page 4. 14

15 4. Additional borrowing Under the terms of HomeBuy Direct any additional borrowing must be approved by HOP. HOP can only consider further borrowing for one of the following reasons: You are using the additional borrowing to fund a partial redemption transaction (making a part repayment of the HomeBuy Direct investment you received you do not need permission to take out further borrowing if you are paying back the loan in full) You are using the additional borrowing to fund home improvements (home improvements are only permitted in exceptional circumstances where a case for hardship can be made; for example if modifications are required to make your home more accessible for a disabled person living in it). Additional borrowing carries an administration charge of 115 including VAT and is non refundable, please note if you are changing lender and taking out additional borrowing only one fee of 115 is payable. Please note: under no other circumstances will we consider a request for additional borrowing. Additional borrowing for partial redemption If you are looking to staircase (partial redemption) and have not yet informed us it is important you contact us on , as we will need to start the following process: You will need to get a market valuation of your property carried out by a surveyor registered with the Royal Institute of Chartered Surveyors (RICS). This valuation is valid for 3 (three) months A copy of the formal mortgage offer (not exceeding 25 years) from your new lender, if your original mortgage was for a longer period we will accept this although you will need to provide HOP with proof of this in the form of either a copy of the original offer or a letter from the lender confirming the original term Details of the solicitor dealing with the transaction You will need to inform us how much you are looking to staircase You are liable to pay an administration charge of 115 VAT included. This is non refundable and is to be paid by contacting us on quoting Ref: HBD HOP Additional Borrowing Administration Fee Payment. Please have your Credit/Debit card to hand, as we will need its full details to process your payment. If you are fully redeeming you do not need to pay the fee of 115 Once the documentation above is provided, HOP will provide a Guidance Pack to your solicitor who will manage the legal side of your transaction. 15

16 The level of further borrowing you can obtain is restricted to the amount you need to pay for your transaction. For example, if you are looking to pay off 10% of your equity loan and your property is worth 200,000 you will need to pay 20,000. In this example the further borrowing you can take out is restricted to 20,000 - you may not exceed this amount. Please note: We cannot confirm the exact amount of further borrowing you can obtain until we have the above information. You should not arrange further borrowing before we send you confirmation of the amount you can borrow. However, you may contact your lender to ensure it is possible for you to obtain the amount you estimate you require. If you need assistance with this please contact us. Additional borrowing for home improvements If you are looking to carry out structural home improvements and have not yet informed us, please contact us on It is the policy of the scheme to only consider structural improvements to your property in cases of hardship (for example if modifications were required to make your home more accessible for a disabled person living in it). If your request for structural home improvements is approved by HOP we will then evaluate your request for additional borrowing. You may only take out additional borrowing for home improvements if there is sufficient equity in your property. For this to be calculated we will require a market valuation of your property carried out by a RICS registered surveyor. The total level of borrowing you can take out is calculated so that you are able to borrow against 75% of any increase in the value of your equity in your home. This ensures you are not borrowing against the loan you received from the second charges. If the value of your home has not risen then only borrowing equal to your original contribution will be permitted. Please see an example below: HomeBuy Direct percentage - 35% Client s percentage - 65% Property Value at time of purchase- 100,000 Property value at time of remortgage - 150,000 Client s original mortgage - 65,000 Increase in property value - 50,000 75% of increase in property value - 37,500 Client s percentage of the 75% of the increase - 24,375 Maximum loan amount (client s percentage of increase + original mortgage amount) = 89,375 16

17 Please note: we cannot confirm whether additional borrowing is permitted until your request for structural home improvements has been considered. In addition to this, if your request is approved, we cannot confirm the amount of further borrowing permitted (if any) until we have seen your valuation. Therefore you should not arrange further borrowing for a specific amount before this point. However, you may contact your lender to confirm hat you can borrow what you expect you will need. HomeBuy Direct fee payment - please refer to page Change of Ownership You will need approval from HOP to change the ownership of your HomeBuy Direct home. A substitution of ownership or someone to being added or removed from the property is allowed as long as one original owner of the property remains. However, you should be aware that, as a general rule, a change to the ownership of the property will only be permitted once. Before permitting a change in ownership HOP require the following: A completed Form C which is located on page 19, alongside the documents listed below: Written confirmation from those named registered as the property owners agreeing to the transfer of ownership and responsibilities. If you are looking to add someone on the property we will require their written confirmation that this is the case. A copy of the formal mortgage offer (not exceeding 25 years) from your lender, however if your original mortgage was for a longer period we will accept this although you will need to provide HOP with proof of this in the form of either a copy of the original offer or a letter from the lender confirming the original term. Details of the solicitor you will be using to register this change at the Land Registry You are liable to pay an administration charge of 60 VAT included. This is non refundable and is to be paid by contacting us on quoting Ref: HBD HOP Change of Ownership Administration Fee Payment. Please have your Credit/Debit card to hand, as we will need full details to process your payment. If a DOP is required there is an additional administration charge of 60. Please note if your lender is the Halifax you must contact HOP as a letter from us may be required before they can provide HOP with a copy of the Mortgage Offer. If a DOP is required there is an additional administration charge of

18 Once the documentation above is provided, HOP will provide a Guidance Pack to your solicitor who will manage the legal aspects of the changes. Please note: before you proceed with the change in ownership of your property HOP advises that you should take specialist legal and financial advice on the implications of these changes. HomeBuy Direct fee payment - please refer to page 4. 18

19 Form C- Checklist for Change of Ownership Send this form to us to start your Change of Ownership transaction. Please the documents listed below to including your full name and Change of Ownership Checklist in the subject line. Your transaction will not be processed until we receive the following completed checklist and documents listed: Your full name: Your address: Telephone: Mobile phone: address: Property postcode: Please attach a copy of your in date mortgage offer and a copy of your original mortgage offer Manually signed letters of consent from each party (refer to property address & state change/s) I have completed payment of the admin fee (if not, contact us on ) Your solicitor's name: Attached New Attached Original Attached Completed Solicitor address: Solicitor telephone: Solicitor address: Telephone: (Monday to Friday 10am to 12.30pm & 1.30pm to 4pm) For further information on the Change of Ownership transaction please visit 19

20 6. Home Improvements Home improvements (by which we mean structural changes to your home) are not permitted except in cases of hardship (for example if modifications are required to make your home more accessible for a disabled person living in it). If you are looking to undertake any home improvements you will need to redeem your equity loan in full before you can go ahead with them. 7. Subletting Subletting is not allowed in any but the most exceptional of circumstances, generally restricted to: Where a home owner has involuntarily been temporarily relocated by their current employer and is not receiving sufficient payments to pay for their mortgage and their temporary accommodation Where a homeowner has a medical condition which means they are unable to remain in their property for a temporary period of time Where a homeowner must temporarily relocate to look after an ill member of family Where a serving member of the Armed Forces whose tour of duty requires them to serve away from the area in which they live (a distance of at least 50 miles or 90 minutes travelling time) for a fixed period of time. If you feel that you have reasonable grounds to sublet in line with the guidance above, it may be possible for you to sublet your home. HOP will need the following information to support any subletting request: Confirmation from your mortgage lender that they are willing to permit you to sublet Confirmation from you of how long you want to sublet for and your intentions this period is completed Evidence supporting your case You are liable to pay an administration charge of 75 VAT included. This is non refundable and is to be paid by contacting us on quoting Ref: HBD HOP Subletting Administration Fee Payment. Please have your Credit/Debit card to hand, as we will need full details to process your payment. Once we have received this information we will present your case to the HomeBuy Direct house builder for their consent. 20

21 Lodgers You can take in a lodger provided you are still living in your home. A declaration of interest must be signed by the person staying to confirm they have no interest in the ownership of the property. Please hop.team@metropolitan.org.uk with your property address and your Lodger s name in full. 8. Valuation guidelines RICS valuation checklist: Inspection date included in report. Current market value Letter-headed paper 3 (three) comparable properties sold within the last 12 months. Please include date sold Signed report. Desktop valuation checklist: Date of report Comments from the surveyor they have carried out a desktop valuation and Reference to the original valuation report Current market value We will require 3 (three) comparable properties if the market value has changed We are only ever able to accept one desktop valuation report We are unable to accept a desktop valuation report where the surveyor has only changed the date on the original report. Desktop valuations can only be obtained within 2 (two) weeks of the original valuation expiry date *If the valuation report doesn t follow the guidelines above, you will be required to liaise with the valuer to correct it and any additional costs incurred will be your responsibility. 21

22 9.Panel of registered surveyors Please find below a panel list of surveyors who are regulated by the Royal Institute of Chartered Surveyors (RICS). These surveyors have offices nationwide and will be able carry out a survey on your property. For any of the above transactions we strongly recommend you instruct one of the panel members below: Esurv Esurv Surveyors Kettering Northamptonshire NN16 8AP Tel: Connells Cumbria House Hockliffe Street Leighton Buzzard Bedfordshire LU7 1GN Tel: r.j.h. midlands surveyors P.O. Box 9934 Southwell Nottingham NG24 9HW Tel: address: hbd@rjharmer.co.uk Please note that HousingOptions Plus do not endorse any particular company and that you are free to choose the surveyor of your choice. 22

23 10.Panel of Solicitors For any of the above transactions we strongly recommend you instruct a solicitor to undertake the legal conveyancing. Below are three Solicitors who have detailed knowledge and experience in the processing of the various transactions as listed in this pack. Cavendish Legal Group (Formerly GTC Law) 33 Cavendish Square, London, W1G 0PW T F Tinklin Springall Solicitors Devonshire House Elmfield Road Bromley BR1 1TF Tel: enquiries@clglaw.co.uk cmp@tinklinspringall.co.uk New Homes Law 61 New London Road Chelmsford Essex CM2 0ND Tel: Fax: info@nhlaw.co.uk Please note that HousingOptions Plus do not endorse any particular company and you are free to choose the solicitor of your choice. 23

24 11. Contacting HOP Having read this information, if you need to contact the Post Sales Team, please use the following contact information: Post Sales Team Housing Options Plus/ Metropolitan The Grange 100 High Street Southgate London N14 6PW E: T: W: Please ensure you put the transaction type, your name and address in the subject field of any . Phone lines hours are 10am-12.30pm and 1.30 to 4pm, Monday to Friday 24