Selection and Assessment Capabilities
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1 Selection and Assessment Capabilities 2012
2 Selection & Assessment Capabilities Key Facts Over 10 million applicants tested annually Only organization offering Assessment on blackberries/smart phones Global implementations Extensive experience in retail, restaurant, and franchisee operations Over 30 years of experience with a cadre of I-O Psychologists Legally-sound job-related tests, pre-screens, telephone assessments, interviews, multi-media job previews, and simulations Fully tailored design and validation capability Integrated into our employment outsourcing services Significant ROI found for our clients 3X increase in service scores Increased sales performance ~$120,000,000 in sales per quarter 29%-57% more likely to receive perfect customer ratings scores Saved $9.6 M in selection and training costs 90% reduction in litigation rates Proprietary & Confidential 1
3 Selection & Assessment Capabilities Distinctive Impact Our tests consistently yield strong ROI. A few examples: 15% increase in profit 90% drop in litigation rates $146 million increase in sales $5 million reduction in turnover 40% reduction in customer complaints $2.6M per year in injury-related cost savings $9.6M savings in selection and training costs Candidate Friendly Supports wide range of assessment option(s); can be designed to conform to your branding guidelines: Administration options include: paper-and-pencil fax-based scoring e-testing Structured interviews Full-day assessment centers Even Smartphones Deep Expertise 10M take our assessments annually Off-shelf, tailored or fully custom tests using our library of validated items and extensive experience Never lost a legal challenge Rigorous research grounded in 30 years of experience with developing, validating, and implementing legally defensible selection system for the world s largest organizations Broad Experience Developed and validated by our staff of Master s and Ph.D. level trained I/O psychologists Full range of employment outsourcing services for recruitment, screening, assessment, and interviewing Global strategy and implementation experience, tests deployed in multi-languages: English/Spanish, Finnish, Spanish, European Spanish, Brazilian Portuguese, French Canadian, French, Simplified Chinese, German, Dutch, Italian, Swedish, Danish, Finnish, Norwegian, Thai, Polish, and Korean Aon Hewitt Proprietary & Confidential March 2011
4 Broad Applicability Professional, Technical and Information Technology Suitable for Jobs Like These Accountant HR Generalist Fire and Police Engineer Programmer Network Administrator Analyst Marketing Specialist Administrative and Clerical Suitable for Jobs Like These Administrative Assistant Receptionist Data Processor Clerical Worker Registration Clerk Accounting Clerk Claims Administrator Management and Executive Suitable for Jobs Like These Production Supervisor Regional Manager Director Team Leader Store Manager Department Manager Skilled and Semi-Skilled Trades Suitable for Jobs Like These Electrician Machinist Machine Repair Technician Tool/Die Maker Sales and Customer Service Suitable for Jobs Like These Customer Service Rep Call Center Associate Telemarketing Retail Associate Account Executive Sales Representative Entry-Level Production, Operations and Manufacturing Suitable for Jobs Like These Production Operator Assembly Worker Janitorial Inspector Machine Operator Aon Hewitt Proprietary & Confidential March 2011
5 Easy to Use Successful global implementations Over 10 million tested annually Thousands tested every day Dependable ongoing customer service and support Applicants can take assessment from any SMART device, anywhere Supports multiple languages Scrambles questions and responses to ensure a secure testing environment Customizable interface to support client branding Instantaneous reporting to hiring manager... Try it yourself at gate.aon.com Go to Prospective Employee and enter APMatrixDemo Proprietary & Confidential 4
6 Our Assessments Consistently Deliver Value IMPACT AREA IMPROVEMENT POTENTIAL Overall skill set and competencies 48% increase in customer service ratings, 13% more sales, 67% fewer team terminations, 3% reduction in costs Higher performing employees Sales skills Increased performance through better selection of sales staff by ~$120,000,000 in sales per quarter Higher sales producers Safety orientation Saved $2.6 M per year in injury-related costs Reduced workers compensation claims 2X 4X 90% drop in workers comp litigation. Safer employees, Less litigation Profitability Litigation Turnover 15% increase in profit by hiring sales representatives who are better performers. 90% drop in litigation over workers compensation claims by hiring safer $5M saved in relation to reduced turnover by hiring employees who are job-fit and less likely to leave. Increased profit Higher sales producers Less turnover Human capital spend Saved $9.6 M in selection and training costs Reduced HR costs Aon Hewitt Proprietary & Confidential March 2011
7 Case Studies and Business Impact Proprietary & Confidential 6
8 Large broad-line retailer Increasing sales and customer ratings Client Situation Major store redesign Desired Best in class assessment tools Higher quality employees Paperless system Legally defensible process Aon Consulting Approach Online realistic job preview Structured interviews and work samples Customized, validated assessments, including Applicant Profile Entry Level Applicant Profile Management Aon Consulting Delivers Distinctive Value and Impact High scorers were Nearly twice as likely to be ranked as a top performer 29%-57% more likely to receive perfect customer ratings scores Results from top scoring stores (compared monthly to lower scoring stores) Nearly $1M more in sales $379,000 more in store credit card sales 290 more store credit card acquisitions Potential to increase monthly sales by over $630M Assessments used in 850 stores processing over 300,000 candidate per year Proprietary & Confidential 7
9 Sales per Hour ($) Business Impact in Retail Sales per hour Hiring Green over Yellow candidates improves an individual associate s Sales per Hour by $24 Applying this across all of locations would conservatively yield an additional $240 million in sales Assumes 800 stores, 25 sales associates/store, and 500 hours/associate/year $214 $ Yellows (N = 5,580) Greens (N = 20,607) Score on Hourly Assessment Proprietary & Confidential 8
10 Business Impact in Retail Employees who score higher on an Aon assessment are Higher Performers More Efficient Employees Friendlier Employees 56% more likely to receive a rating of 90 or 100 on customer satisfaction of performance 50% more likely to receive a rating of 90 or 100 on customer efficiency ratings 31% more likely to receive a rating of 100 on customer friendliness ratings Note: N = Proprietary & Confidential 9
11 Global food service retailer Increased performance and sales Client Situation Implement low cost recruitment and selection solutions supporting high candidate volume in a decentralized environment To enhance applicant flow, reach a broad range of candidates Align solutions with Corporate strategy Improve brand image to represent Employer of Choice Aon Consulting Approach Developed award-winning webbased realistic job previews for crew and management positions Developed validated, customized assessments using Aon s Applicant Profile Entry Level and Applicant Profile Management proven tests Developed structured behavioral interviews for both job families with innovative role plays Created testing platform so candidates can test anytime, anywhere on a SMART device Aon Consulting Delivers Distinctive Client Impact & Value RJP won a Golden Triangle Award from the International Association of Business Communicators (IABC) Hiring more qualified managers resulted in Higher Mystery Shopper and Operations Review scores Twice the increase in transactions for year over year comparison If all stores were led by managers with high test scores, there would be an estimated $700M increase in sales in the first year North American implementation Reaching 400,000 tests takers per month, many testing on hand held SMART devices Proprietary & Confidential 10
12 Controllable Profit Per Location Increase in Sales Year-over-Year Business Impact in Food Service Higher Controllable Profit 110% 15% Higher Sales 13% Field Consultant: Financial Results 105% 100% 100% 105% 10% 7% $15M $10M $13,070,520 $11,882,867 95% 5% $5M 90% Bottom 1/3 Top 1/3 Test Scores 0% Bottom 1/3 Top 1/3 0 Top 25% Bottom 25% Sales Proprietary & Confidential 11
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