Smart TV Stick. User s Guide

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1 Smart TV Stick User s Guide

2 NEED HELP? If you are having problems with installation, or have any questions on using your Equiso, please do not return to the store. We ve got a couple ways you can reach us to talk: support.equiso.com For troubleshooting tips and support Live help M-F 8am-5pm PST

3 GETTING STARTED 1.1 Inside the Box Equiso Streaming Smart TV Stick Equiso Remote Using Your Equiso Remote What You Need Charging the Remote Connecting the Equiso to Your TV Settings Wireless Network Configuration Access the On-screen Keyboard Sensitivity of Remote 11

4 Account & the Play Store 2.1 Adding A Google Account Access the Google Play Store Download and Install Apps Factory Reset 14 Troubleshooting 3.1 No Picture Displaying Remote Connectivity Issues WiFi Connection Issues No Sound 19 General Care Additional Support

5 GETTING STARTED 1.1 Inside the Box Remote Equiso Streaming Smart Stick (with receiver removed) 1

6 1.1 Inside the Box Mirco USB Cable Power Adapter HDMI Cable 2

7 1.2 Equiso Streaming Smart TV Stick HDMI Port 2. Reset Button 3. Micro USB Port 4. USB Port 5. MicroSD Card Slot 3

8 1.3 Equiso Remote Battery Status Light 2. Enter/Return Key 3. Caps Lock Key 4. Numbers/Symbols Key Hold Down for Entering Numbers & Symbols 5. Delete Key 6. Micro USB Charging Port Notes: Blue light indicates fully charged. Blue blinking light indicates power is low. Red light indicates charging. 4

9 1.4 Using Your Equiso Remote Remote on/off App list * Hold for 3 seconds to view recent apps Move through the menu options Select (hold & drag to scroll/move) Go back Home Options (app menu) Volume up or down 5

10 1.5 What You Need High-Definition TV An HDTV with an available HDMI port. Wireless Network An b/g/n Wi-Fi wireless network (wireless video streaming requires g or n), or 10/100 Base-T Ethernet network (requires adapter, not included). A high speed Internet connection (DSL, cable or LAN). Login Information User names and passwords needed to access WiFi, apps (Facebook, Gmail, Spotify). 6

11 1.6 Charging the Remote 1. Connect the USB cable to the A/C adapter. 2. Connect the micro USB cable end to the micro USB port on the remote. 3. Remote is fully changed when light turns solid blue. Notes: Blue light indicates fully charged. Blue blinking light indicates power is low. Red light indicates charging. 7

12 1.7 Connecting the Equiso to Your TV 1. Connect the USB cable to the A/C adapter. You may also plug the USB cable into your.5a-1a USB port on your TV if supported. 2. Connect the micro USB end to the micro USB port on the Equiso Smart TV Stick. 3. Plug the Equiso into the HDMI port of your TV. If it is difficult to access the HDMI port, use the supplied HDMI extension cable. 4. Set your TV or home theater receiver to the HDMI input where the Equiso is connected. HDMI Cable (optional) 8

13 1.8 Settings 1. With the remote, click the SETTINGS icon on the Home screen. 1.9 Wireless Network Configuration 1. Click the SETTINGS Icon and choose WIFI from the options on the left. Make sure the switch is highlighted ON. 2. Select your wireless network. 3. Enter your wireless password (if needed). 9

14 1.10 Access the On-screen Keyboard 1. Click the SETTINGS Icon and choose DISPLAY from the option on the left. Check the box next to Status Bar to turn on the on-screen keyboard. 2. Hit the HOME button on the remote to go back to the Home screen. 3. Open the browser and click on the address bar at the top. 4. On the status bar at the bottom of screen, click the keyboard icon. 5. Click the OFF/ON switch to turn on the on-screen keyboard. This also disables the keyboard on the remote. 10

15 1.11 Sensitivity of Remote 1. Click on SETTINGS and select LANGUAGE AND INPUT from the options on the left. Choose MOUSE/TRACKPAD > POINTER SPEED. 2. Slide the sensitivity bar to adjust the speed of the pointer. 11

16 Account & the Play Store 2.1 Adding A Google Account 1. Click SETTINGS and select ACCOUNTS & SYNC from the options on the left. 2. Click on ADD ACCOUNT in the top right corner. 3. Click on GOOGLE and follow the prompts. Adding Other Accounts 1. Click the APPS button on your remote. 2. Open the app shown in the Apps Menu. 3. Follow the steps to add your non-gmail accounts and use this app to view and manage s. 12

17 2.2 Access the Google Play Store 1. Click the Google Play Store icon located at the bottom of the Home screen. 2. Create or sign in with your Google account and follow the prompts. 2.3 Download and Install Apps 1. Click the Google Play Store icon located at the bottom of the Home screen. 2. Search and select your desired app, click Install. 3. App will download and icon will appear on your Home screen. 13

18 2.4 Factory Reset 1. Click on SETTINGS and choose BACKUP & RESET, then FACTORY DATA RESET. 2. Select ERASE SD CARD, and click on the RESET EQUISO STICK button. 3. Reset will take several minutes. Please be patient. 4. If your Equiso freezes at boot screen for more than 10 minutes, unplug and re-insert power cable. 14

19 Troubleshooting Most technical issues on your Equiso can be solved easily by following the advice in this chapter. For additional tips and troubleshooting information, contact Equiso support at support.equiso.com.

20 3.1 No Picture Displaying 1. Your Equiso is connected to power via the AC adapter or through your TV s powered USB port. (Section 1.7) 2. The Equiso is securely connected to the HDMI port and your TV is set to the correct input source. If you had trouble plugging the Equiso into the HDMI port you can use the included HDMI extension cable to give yourself more room. (Section 1.1) 3. Is the TV is turned on? Don t feel ashamed if this is the step that fixes it. 4. Try plugging your Equiso into another HDMI port or another TV if available. If you find it works on another TV then go through the setup process and ensure you ve downloaded the most current updates before trying again on the previous TV. 5. You ve tried it all and still nothing. Have your TV s model number ready and please contact us for support so we can help you see how amazing the Equiso is and not just have you read about it on the box. 15

21 3.2 Remote Connectivity Issues 1. Fully charge the remote until the light on the keyboard side is a solid blue. (Section 1.6) 2. Check that USB receiver is plugged into the Equiso. (Section 1.1) 3. Try to reestablish pairing of the remote with the Equiso by holding down SELECT and HOME for 3 seconds with the remote held next to the receiver on the Equiso. 4. Try pressing the on/off button on the remote to wake it from standby. This can happen if you ve been watching a long movie or had yourself a marathon session on Netflix. 5. The EQUISO text on the remote is face up and pointed towards you. 6. Poor thing never had a chance (Please contact us so we can send you a replacement and we ll alert its next of kin.) 16

22 3.3 WiFi Connection Issues 1. Check that your wireless network is functioning properly and you have internet on your other devices. 2. Make sure you ve entered your password correctly. To enter symbols and numbers you have to hold down the!123 key while entering and not just press it once. The caps lock key must be pressed again to return to lower case letters (it doesn t act like a Shift key). You can turn on the on-screen keyboard if you are having trouble or need to enter symbols not shown on the remote keyboard. (Section 1.10) 3. The Equiso works on the 2.4Ghz spectrum. If your wifi network is set to 5Ghz you will need to either change that setting or set up a guest account on the 2.4Ghz spectrum. 4. If you are unable to see your wireless network try resetting the router and wait seconds before reconnecting. 5. If you are experiencing poor reception or connection speeds we recommend using the HDMI extension cable to move your Equiso away from the back of the TV to eliminate any interference. 17

23 6. HD video streaming requires at minimum an g wifi network. If you are experiencing playback issues like lag or poor image quality please check that your router is compatible and set to G or N speeds. You also may need to change the channel of your router if other devices are causing interference. (refer to your routers manual) 7. Perform a factory reset. (Section 2.4) 8. Sadly, fewer wires doesn t always mean fewer problems. Have your network & router info ready and please call us so we can get you up & running with no strings attached. 18

24 3.4 No Sound 1. Make sure you ve turned the volume up on your TV to your usual level. 2. Turn up the volume on the Equiso s remote. 3. If you are using a receiver for your home theatre make sure it s set to the correct source. 4. Connect to your wifi if you haven t done so already and download the latest update. 5. Perform a factory reset. (Section 2.4) 6. Unfortunately the silent film era isn t make a comeback. Please contact us for support and have your TV s model number ready so we can get this bird to sing. 19

25 General Care When the Equiso Smart TV Stick is not being used please store in a safe area. Do not expose it to harsh conditions such as water, or extreme temperature. Do not force cable & accessories into their parts or yank Equiso from the TV while operating. Additional Support For assistance, please contact us at or support.equiso.com or (M-F 8am-5pm PST) Equiso, Inc. 580 Harrison Ave Suite 406 Boston, MA 02118

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