Travel Insurance. Combined Financial Services Guide and Product Disclosure Statement (including Policy Wording)

Transcription

1 Travel Insurance Effective date 11 November 2014 Combined Financial Services Guide and Product Disclosure Statement (including Policy Wording)

2 Contents Financial Services Guide 1 About this Product Disclosure Statement 4 Summary of Benefits 7 How to purchase this Policy 10 Additional Options 15 Table of Benefits 16 Pre-existing Medical Conditions 24 Important Matters 32 Words with Special Meanings 39 Your Policy Cover 43 General Exclusions Applicable to all Sections 64 Claims 67 Health Tips 70 Notes 71 Emergency Telephone Numbers 73 Contact Details Back Cover Financial Services Guide This Financial Services Guide (FSG) has been designed to help you make an informed decision about the financial services that 1Cover and Allianz Global Assistance can provide to you. It also contains information about how they and others are remunerated for providing these financial services and how your complaints are dealt with. Where they arrange an insurance policy for you, they will give you a Product Disclosure Statement (PDS) when required. The PDS is designed to provide important information on the significant features and benefits of the policy and is designed to assist you in making an informed decision about whether to buy the product. It may consist of more than one document. Any advice that is provided to you is general in nature and does not take into account your individual objectives, financial circumstances or needs. Before you make any decisions about the product, you should read the PDS carefully to ensure that it is suitable for you. ABOUT ALLIANZ GLOBAL ASSISTANCE Allianz Global Assistance (a trading name of AGA Assistance Australia Pty Ltd ABN , AFS Licence No ) of 74 High Street, Toowong, Queensland 4066, Telephone , is an Australian Financial Services Licensee authorised to deal in and provide general advice on general insurance products. Allianz Global Assistance has been authorised by the insurer, Allianz Australia Insurance Limited (Allianz) ABN , AFS Licence No of 2 Market Street, Sydney, New South Wales 2000, Telephone , to act on its behalf to deal in and provide general advice and handle and settle claims in relation to travel insurance products underwritten by Allianz. Allianz Global Assistance has a binding authority, which means it can enter into, vary or cancel these insurance products and handle and settle claims without reference to Allianz, provided it acts within the binding authority. When providing these services, Allianz Global Assistance acts for Allianz and does not act on your behalf. ABOUT 1COVER 1Cover Pty Ltd (1Cover) ABN , AR No of Level 11, 307 Pitt Street, Sydney, New South Wales 2000, is an authorised representative of Allianz Global Assistance. 1Cover is authorised by Allianz Global Assistance to deal in and provide general advice on travel insurance products underwritten by Allianz. 1Cover acts for Allianz Global Assistance and does not act on your behalf. The distribution of this FSG by 1Cover has been authorised by Allianz Global Assistance. 1

3 PROFESSIONAL INDEMNITY INSURANCE ARRANGEMENTS Allianz Global Assistance and its representatives (including its authorised representatives) are covered under professional indemnity insurance that complies with the requirements of section 912B of the Corporations Act. The insurance (subject to its terms and conditions) will continue to cover claims in relation to Allianz Global Assistance s representatives/employees who no longer work for it (but who did at the time of the relevant conduct). REMUNERATION The premium for this travel insurance policy is payable to Allianz as the insurer. 1Cover receives a commission (inclusive of GST) which is calculated as a percentage of the premium you pay for a travel insurance policy issued to you. It is only paid if you buy a policy. 1Cover is paid a marketing contribution calculated as a percentage of gross written premium subject to meeting agreed sales targets. Employees and representatives of 1Cover receive an annual salary. 1Cover may also pay other persons who refer their customers to them a commission which is a percentage of the commission paid to 1Cover or an agreed fee. This is only paid if you buy a policy. Allianz Global Assistance is also remunerated by Allianz for providing services on behalf of Allianz. This is a percentage (exclusive of GST) of the premium that you pay for an insurance policy and is only paid if you buy a policy. Employees and representatives of Allianz Global Assistance receive an annual salary, which may include an annual bonus, which can be based on performance or other criteria. The above remuneration is included in the premium you pay. If you would like more information about the remuneration that 1Cover, employees and representatives of 1Cover or Allianz Global Assistance receives, please ask them. This request should be made within a reasonable time after this FSG is provided to you and before the financial services are provided to you. IF YOU HAVE A COMPLAINT Should you have a complaint or dispute arising out of this insurance, or our employees, authorised representatives or service providers, please call Allianz Global Assistance on or put the complaint in writing and send it to PO Box 162, Toowong, Queensland A dispute may also be referred to the Financial Ombudsman Service Limited (FOS), which is an independent external dispute resolution body. For more information or to access the FOS process please call Alternatively you can write to the FOS at GPO Box 3, Melbourne Victoria Access to the FOS is free. PRIVACY STATEMENT Allianz Global Assistance and 1Cover are committed to ensuring the privacy and security of your personal information. They adhere to the privacy terms set out in Important Matters in the PDS. HOW TO CONTACT US You can contact 1Cover or Allianz Global Assistance or provide them with instructions using the contact details outlined in this FSG. Please retain this document in a safe place for your future reference. DATE PREPARED This FSG was prepared on 13 October

4 Product Disclosure Statement A Product Disclosure Statement (PDS) is a document required by the Corporations Act 2001 (Cth) and contains information designed to help you decide whether to buy the policy and to compare it with other products you may be considering. This PDS sets out the cover available and the terms and conditions which apply. Please note that any recommendations or opinions in this document are of a general nature only and do not take into account your objectives, financial situation or needs. If we are unable to offer you the cover you seek, it will be because the particular product offered is not designed to cover a particular risk or risks including, but not limited to, some geographical regions, some Pre-existing Medical Conditions or some ages. In such a case if you would like to discuss your options please contact 1Cover. This PDS, together with the Certificate of Insurance and any other document we tell you forms part of your Policy, make up your contract with Allianz. Please retain these documents in a safe place. ABOUT THE AVAILABLE COVERS You can choose one of these 8 Plans: Plan A - Comprehensive (includes Sections* 1 to 22) Plan B - Essentials (includes Sections* 1, 2, 11, 12, 14 & 19) Plan C - Basics (includes Sections* 1, 2 & 19) Plan D - Domestic (includes Sections 3, 4, 5, 8, 14, 16, 17, 19 & 22) Plan E - Frequent Traveller (International) (includes Sections* 1 to 22) Plan F - Frequent Traveller (Domestic) (includes Sections 3, 4, 5, 8, 14, 16, 17, 19 & 22) Plan G - Non-Residents (Incoming) (includes Sections 1, 2, 3, 4, 5, 7, 8, 14, 16, 19 & 22) Plan H - Residents (Incoming)# (includes Sections 1 to 22) * you will not have cover under certain Sections while travelling in Australia - see Geographical Regions pages 13 & 14 for details. # this Plan does not provide any cover in Australia UNDERSTANDING YOUR POLICY AND ITS IMPORTANT TERMS AND CONDITIONS To properly understand this policy s significant features, benefits and risks you need to carefully read: How to Purchase this Policy (pages 10 to 14) - this contains important information on who can purchase the policy, age limits and the choice of Plans and cover types available to you; the benefit limits provided under each Plan in the Table of Benefits pages 16 to 23, when We will pay a claim under each Section applicable to the cover you choose ( Your Policy Cover pages 43 to 63), any endorsements under Additional Options page 15 and Pre-existing Medical Conditions pages 24 to 31 (remember, certain words have special meanings see Words with Special Meanings pages 39 to 42); Important Matters (pages 32 to 38) - this contains important information on applicable Excesses, the period of cover and extensions of cover, the cooling-off period, your Duty of Disclosure (including how the Duty applies to you and what happens if you breach the Duty), Allianz Global Assistance s privacy notice and dispute resolution process, the Financial Claims Scheme, when you can choose your own doctor, when you should contact Allianz Global Assistance concerning 24 hour medical assistance, overseas hospitalisation or medical evacuation, and more; when We will not pay a claim under each Section applicable to the cover you choose ( Your Policy Cover pages 43 to 63) and General Exclusions Applicable to all Sections pages 64 to 66 (which provides details of the general exclusions that apply to all covers and benefits); and Claims (pages 67 to 69) - this sets out important information about how we will pay claims. It also sets out certain obligations that you and we have. If you do not meet them we may refuse to pay a claim. APPLYING FOR COVER When you apply for the policy, we will confirm with you things such as the period of cover, your premium, what cover options and Excess will apply, and whether any standard terms are to be varied (this may be by way of an endorsement). These details will be recorded on the Certificate of Insurance issued to you. This PDS sets out the cover we are able to provide you with. You need to decide if the benefit limits, type and level of cover are appropriate for you and will cover your potential loss. If you have any queries, want further information about the policy or want to confirm a transaction, please use the contact details on the back cover of this PDS. 4 5

5 ABOUT YOUR PREMIUM You will be told the premium payable for the policy when you apply. It is based on a number of factors such as your destination(s), length of Journey, number of persons covered, your age, Pre-existing Medical Conditions, the Plan and any additional options selected. The higher the risk, the higher the premium is. Your premium also includes amounts that take into account our obligation to pay any relevant compulsory government charges, taxes or levies (e.g. Stamp Duty and GST) in relation to your policy. These amounts are included in your Certificate of Insurance as part of the total premium. COOLING-OFF PERIOD If you decide that you do not want this policy, you may cancel it within 14 days after you are issued your Certificate of Insurance and PDS. You will be given a full refund of the premium you paid, provided you have not started your Journey and you do not want to make a claim or to exercise any other right under the policy. After this period you can still cancel your policy but we will not refund any part of your premium if you do. WHO IS YOUR INSURER? This policy is underwritten by Allianz Australia Insurance Limited (Allianz) ABN AFS Licence No WHO IS ALLIANZ GLOBAL ASSISTANCE? Allianz Global Assistance is a trading name of AGA Assistance Australia Pty Ltd. Allianz Global Assistance has been authorised by Allianz to enter into and arrange the policy and deal with and settle any claims under it, as the agent of Allianz, not as your agent. Allianz Global Assistance acts under a binder which means that it can do these things as if it were the insurer. It administers all emergency assistance services and benefits of this insurance. You may contact Allianz Global Assistance in an emergency 24 hours a day, 7 days a week. UPDATING THE PDS We may need to update this PDS from time to time if certain changes occur where required and permitted by law. We will issue you with a new PDS or a supplementary PDS to update the relevant information except in limited cases. Where the information is not something that would be materially adverse from the point of view of a reasonable person considering whether to buy this product, Allianz Global Assistance may issue you with notice of this updated information (you can get a paper copy free of charge by calling 1Cover). PREPARATION DATE The preparation date of this PDS is 13 October Summary of Benefits This is only a summary of the benefits. Please read this PDS carefully for complete details of what We will pay and what We will not pay, and which of the Sections are provided under each plan (see pages 43 to 63). Importantly, please note that exclusions do apply, as well as limits to the cover. SECTION 1 Overseas Emergency Medical Assistance (pg. 43 & 44) Cover for emergency medical assistance while you are Overseas, including: 24 Hour emergency medical assistance ambulance medical evacuations funeral arrangements messages to family Hospital guarantees. SECTION 2 Overseas Emergency Medical & Hospital Expenses (pg. 44 & 45) Cover for Overseas medical treatment if you are Injured or become Sick Overseas, including: medical Hospital surgical nursing Emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth. SECTION 3 Additional Accommodation & Travel Expenses (pg. 45 & 46) Cover for additional travel and accommodation expenses if you cannot travel because of an Injury or Sickness. SECTION 4 Family Emergency (pg. 46 & 47) Cover for additional travel expenses if your Travelling Companion, or a Relative of either of you, dies unexpectedly, is disabled by an Injury or requires hospitalisation. SECTION 5 Emergency Companion Cover (pg. 47 & 48) Cover for additional travel and accommodation expenses if your Travelling Companion cannot continue their Journey because of an Injury or Sickness. SECTION 6 Resumption of Journey (pg. 48 & 49) Cover for the cost of airfares for you to resume your Journey if you return Home because of the unexpected death or hospitalisation of a Relative of yours. SECTION 7 Hospital Cash Allowance (pg. 49 & 50) An allowance of $50 per day if you are hospitalised for more than 48 continuous hours while Overseas. SECTION 8 Accidental Death (pg. 50) A death benefit is payable if you die because of an Injury sustained during your Journey within 12 months of that Injury. 6 7

6 SECTION 9 Permanent Disability (pg. 50 & 51) A permanent disability benefit is payable for total loss of sight in one or both eyes or loss of use of a hand or foot (for at least 12 months, and which will continue indefinitely) within 12 months of, and because of, an Injury you sustained during your Journey. SECTION 10 Loss of Income (pg. 51) A weekly loss of income benefit is payable if you become disabled within 30 days of an Injury you sustained during your Journey, and you are still unable to work more than 30 days after returning to Australia. SECTION 11 Credit Card Fraud & Replacement (pg. 52) Cover for the replacement cost of your credit cards lost or stolen from you during your Journey, and loss resulting from fraudulent use. SECTION 12 Travellers Cheques & Travel Documents (pg. 52 & 53) Cover for the replacement cost of your travel documents including passports, travel documents or travellers cheques lost or stolen from you during your Journey. SECTION 13 Theft Of Cash, Bank Notes, Currency Notes, Postal Orders or Money Orders (pg. 53) Cover for the following items stolen from your person: bank notes cash currency notes postal orders money orders. SECTION 14 Luggage & Personal Effects (pg. 54 to 56) Cover for replacing Luggage and Personal Effects stolen or reimbursing repair cost for accidentally damaged items, including: luggage spectacles personal effects personal computers cameras. SECTION 15 Luggage & Personal Effects Delay Expenses (pg. 56 & 57) Cover to purchase essential items of clothing and other personal items following Luggage and Personal Effects being delayed, misdirected or misplaced by your Carrier for more than 12 hours. SECTION 16 Cancellation Fees & Lost Deposits (pg. 57 to 59) Cover for cancellation fees and lost deposits for pre-paid travel arrangements due to unforeseen circumstances neither expected nor intended by you and which are outside your control, such as: Sickness Injuries strikes collisions retrenchment natural disasters. SECTION 17 Disruption of Journey (pg. 59) Cover for additional meals and accommodation expenses, after an initial 6 hour delay, if your Journey is disrupted due to circumstances beyond your control. SECTION 18 Alternative Transport Expenses (pg. 60) Cover for additional travel expenses following transport delays to reach events such as: a wedding funeral conference sporting event pre-paid travel/tour arrangements. SECTION 19 Personal Liability (pg. 60 & 61) Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you. SECTION 20 Domestic Pets (pg. 61 & 62) Cover for additional boarding kennel or cattery fees resulting from your delayed return Home. Also veterinary fees if your pet is Injured while you are away. SECTION 21 Domestic Services (pg. 62) Cover for house keeping services following Injury/ disablement continuing upon your return Home. SECTION 22 Rental Vehicle Excess (pg. 63) Cover for the excess payable on your Rental Vehicle s motor vehicle insurance resulting from the Rental Vehicle being: stolen crashed damaged and/or cost of returning the Rental Vehicle due to you being unfit to do so. 8 9

7 How to purchase this Policy Step 1 Refer to Who can purchase this policy? pages 10 to 12 Step 2 Refer to Age Limits page 12 Step 3 Step 4 Read the Pre-existing Medical Conditions section Nominate the geographical region for your Journey (Plans A, B, C, E & H only) pages 24 to 31 pages 13 & 14 Step 5 Nominate the duration of your Journey - Step 6 Select your Plan (A, B, C, D, E, F, G or H) Step 7 Step 8 Step 9 Select the cover type (Single, Group or Family) Select any Additional Options you would like to include Contact 1Cover for your premium and to apply to purchase a policy pages 16 to 23 page 12 page 15 back cover WHO CAN PURCHASE THIS POLICY? PLANS A, B, C, D, E & F Cover is only available if: you are a Resident of Australia; and you purchase your Policy before you leave your Departure Point; and your Journey commences and ends in Australia. PLAN G Cover is only available if you: are not a Resident of Australia; and are travelling to Australia on a temporary basis; and purchase your policy within 14 days of your arrival in Australia#; and are not entitled to - or will not during the period of cover be entitled to - receive Medicare benefits. # Refer Policies purchased after arrival in Australia (PLAN G) for conditions of cover Cover is not available for: persons who are entitled to be covered under a Reciprocal Health Agreement between the government of Australia and the government of another country. Policies purchased after arrival in Australia (Plan G) You can purchase your policy once you arrive in Australia, subject to the following conditions: you must purchase your policy within 14 days of your arrival in Australia; and cover commences from the time the policy is issued (refer Period of Cover page 32); and a waiting period of 7 days from the Start Date noted on your Certificate of Insurance applies to all claims arising from, related to or associated with any Injury or Sickness, regardless of the Section that applies to the claim. This means that you will not be covered for medical expenses, cancellation or Journey disruption costs, additional expenses, emergency companion cover or hospital cash allowance arising from, related to or associated with any Injury or Sickness which occurs within this waiting period; and you cannot apply for or purchase cover for certain Pre-existing Medical Conditions. Refer to pages 24 & 25 for details of the Pre-existing Medical Conditions covered under Plan G; and where the word Journey appears in this PDS, its definition under Words with Special Meanings (page 40) is to be substituted as follows: Journey means from the time your policy is issued, and ends when you arrive at any immigration counter for departure from Australia to return to your Country of Residence. Please refer to pages 22 & 23 for details of the variations to this PDS for Plan G. If at any time after the policy is issued, your entitlement to Medicare benefits or your visa status has changed (e.g. you have been granted permanent residency), you may no longer be eligible to buy this insurance or entitled to cover under it. You must notify 1Cover immediately if this is the case. When you apply they will tell you if you are eligible for this insurance or not. PLAN H Cover is only available if: you are a Resident of Australia you purchase your policy while you are Overseas your one-way Journey commences Overseas and ends in Australia Policies purchased after leaving Australia (Plan H) You can purchase your policy after you leave Australia, subject to the following conditions: cover commences from the time the policy is issued (refer Period of Cover page 32); and a waiting period of 3 days from the Start Date noted on your Certificate of Insurance applies to all claims arising from, related to or associated with any Injury or Sickness, regardless of the 10 11

8 Section that applies to the claim. This means that you will not be covered for medical expenses, cancellation or Journey disruption costs, additional expenses, emergency companion cover or hospital cash allowance arising from, related to or associated with any Injury or Sickness which occurs within this waiting period; and you cannot apply for or purchase cover for certain Pre-existing Medical Conditions. Refer to pages 24 & 25 for details of the Pre-existing Medical Conditions covered under Plan H; and where the word Journey appears in this PDS, its definition under Words with Special Meanings (page 40) is to be substituted as follows: Journey means the time from when the policy is issued while you are Overseas and ends when you arrive at any immigration counter in Australia. AGE LIMITS Age limits are as at the date of issue of your Certificate of Insurance. PLANS A, B, C, D, G & H Available to travellers aged 69 years and under. PLANS E & F Available to travellers aged 59 years and under. YOUR CHOICES Under this policy, you choose the cover you require based on your travel arrangements. Whether you choose: A Single, Group or Family cover Plan A, B, C, D, E, F, G or H depends on the type of cover you want and are eligible to purchase. Cover Types You can choose one of the following cover types: Single - Covers you and your Dependants travelling with you. Group - Covers you and your Travelling Companion/s. Group cover does not provide cover for Dependants. We issue one Certificate of Insurance, however, you are covered as if you are each insured under separate policies with Single benefit limits per insured person. This cover type is not available for Plan E (Frequent Traveller - International) or Plan F (Frequent Traveller - Domestic). Family- Covers you and the members of your Family travelling with you. The benefit limits for Family cover apply to the total of all claims combined, regardless of the number of persons the claims relate to. GEOGRAPHICAL REGIONS Destinations North, Central and South America (including Hawaii and the Caribbean), Japan, Africa, Middle East, Antarctica and any other destination not listed below) Europe, Russia and United Kingdom Asia (excluding Russia, Japan and Bali) American Samoa, Ashmore & Cartier Islands, Bali, Christmas Island, Cocos (Keeling) Island, Cook Islands, Fiji, French Polynesia, Guam, Heard Island & McDonald Island, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu and Wallis & Futuna Islands. Australia (including Thursday Island) Geographical Regions Region 1 - Worldwide Region 2 - Europe Region 3 - Asia Region 4 - Pacific Region 5 - Domestic Plans A, B & C You must nominate the applicable geographical region for your Journey. Please contact us if there is any uncertainty as to which geographical region applies. If you are travelling to multiple destinations which are in different geographical regions, you must select the highest geographical region (Region 1 being the highest geographical region, 5 the lowest), as this will cover travel in each of the lower geographical regions. Example: If you are travelling to Bali, Philippines and Europe, you must select Region 2. You will then have cover for all destinations in Regions 2 to 5. Cover for any loss you suffer must occur in the geographical region (or any lower geographical region) you have selected. However, stopovers of 2 nights in a higher geographical region outside of your selected geographical region are permitted. Example: If you are travelling to Bali (and have accordingly selected Region 4 as the geographical region), you will have cover for all destinations listed in Region 4, as well as up to 2 nights stopover in any destination in Regions 1, 2 & 3. Plan E You must nominate the applicable geographical region for your Journey. Please note that under Plan E, Region 5 cannot be selected. However, Regions 1, 2, 3 & 4 include cover for certain Sections while travelling in Australia see below for details. Please contact us if there is any uncertainty as to which geographical region applies. If you are travelling to multiple destinations which are in different geographical regions, you must select the highest geographical region (Region 1 being the highest geographical region, 4 the lowest), as this will cover travel in each of the lower geographical regions

9 Cover for any loss you suffer must occur in the geographical region (or any lower geographical region) you have selected. However, stopovers of 2 nights in a higher geographical region outside of your selected geographical region are permitted. You will only have cover under Sections 3, 4, 5, 8, 14, 16, 17, 19 & 22 while travelling in Australia. Cover will only apply if you are travelling to/from a destination which is at least 50km from your Home. Plans D & F Geographical region is fixed at Region 5 Domestic. Cover for any loss you suffer must occur in this geographical region. There is no cover for stopovers in a higher geographical region. Plan G Geographical region is fixed at Region 5 Domestic. Cover for any loss you suffer must occur in this geographical region. However, stopovers of 2 nights in a higher geographical region outside of Region 5 are permitted. Plan H You must nominate the applicable geographical region for your Journey. Please note that under Plan H, Region 5 cannot be selected as cover ends upon your return to Australia. Please contact us if there is any uncertainty as to which geographical region applies. If you are travelling to multiple destinations which are in different geographical regions, you must select the highest geographical region (Region 1 being the highest geographical region, 4 the lowest), as this will cover travel in each of the lower geographical regions. Cover for any loss you suffer must occur in the geographical region (or any lower geographical region) you have selected. However, stopovers of 2 nights in a higher geographical region outside of your selected geographical region are permitted. Travel on Cruise Liners Travellers on domestic cruises in Australian waters may also purchase Plan A (selecting Geographical Region 4 - Pacific) to ensure cover is available for emergency medical assistance and emergency medical and Hospital expenses. If you do not purchase Plan A, you will not have cover for medical transfer or evacuation (for example, by helicopter) if you need to be transported to the nearest Hospital for emergency medical treatment. Additional Options SPECIFIED LUGGAGE & PERSONAL EFFECTS COVER PLEASE NOTE: specified items refers to Luggage and Personal Effects that have been listed as covered on your Certificate of Insurance with a nominated sum insured. unspecified items refers to Luggage and Personal Effects that have not been specifically listed on your Certificate of Insurance. Section 14 (Luggage and Personal Effects) is shown under the Table of Benefits (pages 16 to 23) for the plan you have selected. Additional cover can be purchased for specified items (excluding jewellery, bicycles and watercraft other than surfboards) up to a total amount of $5,000 by paying an additional premium. Depreciation and the standard item limits under Section 14.1 b] will not apply to these specified items. Your nominated limit for Specified Luggage &Personal Effects Cover will be shown on your Certificate of Insurance. Receipts and/or valuations must be provided in the event of a claim. This additional option is not available under Plan C. VARIATION OF STANDARD EXCESS You may be able to vary the Excess on Plans A, B, C, E & G. The Excess that applies to your policy will be shown on your Certificate of Insurance. This option is not available under Plans D, F or H. For further details relating to the Excess which may apply to the plan you have selected, please read the Excess section on page

10 Table of Benefits Following is a Table of the benefits and their maximum limits. Refer to Your Policy Cover pages 43 to 63 for details of what We will pay and what We will not pay, and which types of cover are provided under each Plan. All benefit limits and Excesses throughout this PDS are in Australian Dollars (AUD). Policy Section & Benefit Single PLAN A Comprehensive Group (per person) Family Single PLAN B Essentials Group (per person) Family Single PLAN C Basics Group (per person) Family *1 Overseas Emergency Medical Assistance ^ unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited unlimited Overseas Emergency Medical & *2 Hospital Expenses ^ Dental Expenses (per person) 3 Additional Accommodation & Travel Expenses *4 Family Emergency 5 Emergency Companion Cover unlimited $500 unlimited $ unlimited $500 unlimited $500 unlimited $500 unlimited $500 unlimited $500 unlimited $500 unlimited $50,000 $50,000 $100, *6 Resumption of Journey ^ $3,000 $3,000 $6, *7 Hospital Cash Allowance ^ $5,000 $5,000 $10, *8 Accidental Death $25,000 $25,000 $50, *9 Permanent Disability ^ $25,000 $25,000 $50, *10 Loss of Income ^ $10,400 $10,400 $20, Credit Card Fraud & Replacement ^ 12 Travellers Cheques & Travel Documents ^ 13 Theft Of Cash, Bank Notes, Currency Notes, Postal Orders or Money Orders ^ $5,000 $5,000 $10,000 $1,000 $1,000 $2, $250 $250 $ *14 Luggage & Personal Effects $15,000 $15,000 $30,000 $2,000 $2,000 $4, Luggage & Personal Effects Delay Expenses ^ $250 $250 $ *16 Cancellation Fees & Lost Deposits unlimited unlimited unlimited *17 Disruption of Journey $1,000 $1,000 $2, Alternative Transport Expenses ^ $5,000 $5,000 $10, Personal Liability $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 *20 Domestic Pets ^ $500 $500 $ *21 Domestic Services ^ $500 $500 $ *22 Rental Vehicle Excess $5,000 $5,000 $5, *sub-limits apply (refer to Your Policy Cover pages 43 to 63) ^ there is no cover under these Sections while travelling in Australia - refer to the Geographical Regions section of this PDS for details (pages 13 & 14) $500

11 Table of Benefits (cont.) Policy Section & Benefit Single PLAN D Domestic Group (per person) PLAN E Frequent Traveller (International) PLAN F Frequent Traveller (Domestic) Family Single Family Single Family *1 Overseas Emergency Medical Assistance ^ unlimited unlimited - - Overseas Emergency Medical & *2 Hospital Expenses ^ Dental Expenses (per person) 3 Additional Accommodation & Travel Expenses *4 Family Emergency 5 Emergency Companion Cover unlimited $500 unlimited $500 $50,000 $50,000 $100,000 $50,000 $100,000 $50,000 $100,000 *6 Resumption of Journey ^ $3,000 $6, *7 Hospital Cash Allowance ^ $5,000 $10, *8 Accidental Death $25,000 $25,000 $50,000 $25,000 $50,000 $25,000 $50,000 *9 Permanent Disability ^ $25,000 $50, *10 Loss of Income ^ $10,400 $20, Credit Card Fraud & Replacement ^ 12 Travellers Cheques & Travel Documents ^ 13 Theft Of Cash, Bank Notes, Currency Notes, Postal Orders or Money Orders ^ $5,000 $10, $250 $ *14 Luggage & Personal Effects $15,000 $15,000 $30,000 $15,000 $30,000 $15,000 $30, Luggage & Personal Effects Delay Expenses ^ $250 $ *16 Cancellation Fees & Lost Deposits unlimited unlimited unlimited unlimited unlimited unlimited unlimited *17 Disruption of Journey $1,000 $1,000 $2,000 $1,000 $2,000 $1,000 $2, Alternative Transport Expenses ^ $5,000 $10, Personal Liability $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 *20 Domestic Pets ^ $500 $ *21 Domestic Services ^ $500 $ *22 Rental Vehicle Excess $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 *sub-limits apply (refer to Your Policy Cover pages 43 to 63) ^ Plan E - there is no cover under these Sections while travelling in Australia - refer to the Geographical Regions section of this PDS for details (pages 13 & 14)

12 Table of Benefits (cont.) Policy Section & Benefit PLAN G Non-Residents (Incoming) Single Group (per person) Family Single PLAN H# Residents (Incoming) Group (per person) Family *1 Overseas Emergency Medical Assistance unlimited unlimited unlimited unlimited unlimited unlimited Overseas Emergency Medical & *2 Hospital Expenses Dental Expenses (per person) 3 Additional Accommodation & Travel Expenses *4 Family Emergency 5 Emergency Companion Cover unlimited $500 unlimited $500 unlimited $500 unlimited $500 unlimited $500 unlimited $500 $50,000 $50,000 $100,000 $50,000 $50,000 $100,000 *6 Resumption of Journey $3,000 $3,000 $6,000 *7 Hospital Cash Allowance $1,000 $1,000 $2,000 $5,000 $5,000 $10,000 *8 Accidental Death $20,000 $20,000 $40,000 $25,000 $25,000 $50,000 *9 Permanent Disability $25,000 $25,000 $50,000 *10 Loss of Income $10,400 $10,400 $20, Credit Card Fraud & Replacement 12 Travellers Cheques & Travel Documents 13 Theft Of Cash, Bank Notes, Currency Notes, Postal Orders or Money Orders $5,000 $5,000 $10, $250 $250 $250 *14 Luggage & Personal Effects $3,500 $3,500 $7,000 $15,000 $15,000 $30, Luggage & Personal Effects Delay Expenses $250 $250 $500 *16 Cancellation Fees & Lost Deposits unlimited unlimited unlimited unlimited unlimited unlimited *17 Disruption of Journey $1,000 $1,000 $2, Alternative Transport Expenses $5,000 $5,000 $10, Personal Liability $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 $5,000,000 *20 Domestic Pets $500 $500 $500 *21 Domestic Services $500 $500 $500 *22 Rental Vehicle Excess $2,500 $2,500 $2,500 $5,000 $5,000 $5,000 *sub-limits apply (refer to Your Policy Cover pages 43 to 63) # this Plan does not provide any cover in Australia 20 21

13 Table of Benefits (cont.) PLAN E FREQUENT TRAVELLER (INTERNATIONAL) 12 month policy Unlimited number of Journeys Benefit limits and sub-limits reinstated on the completion of each Journey, except for Section 19 (Personal Liability) - the amount shown in the Table of Benefits is the most we will pay for all claims combined under Section 19 for the 12 month policy period. Your choice of geographical region (refer to the Geographical Regions section of this PDS pages 13 & 14 for details) Single or Family cover PLEASE NOTE: There is no cover for individuals who have not been listed as covered on your Certificate of Insurance. Please contact 1Cover for details on additional premiums. The maximum period of cover for any one Journey cannot exceed a total of 90 days. This applies to both leisure and business travel. Not available to travellers aged 60 years or over. PLAN F FREQUENT TRAVELLER (DOMESTIC) 12 month policy Unlimited number of Journeys Benefit limits and sub-limits reinstated on the completion of each Journey, except for Section 19 (Personal Liability) - the amount shown in the Table of Benefits is the most we will pay for all claims combined under Section 19 for the 12 month policy period. Domestic Journeys Single or Family cover PLEASE NOTE: There is no cover for individuals who have not been listed as covered on your Certificate of Insurance. Please contact 1Cover for details on additional premiums. The maximum period of cover for any one Journey cannot exceed a total of 90 days. This applies to both leisure and business travel. Not available to travellers aged 60 years or over PLAN G NON-RESIDENTS (INCOMING) Cover for non-residents of Australia travelling to and within Australia on a temporary basis. This policy does not cover your return trip to your Country of Residence. PLEASE NOTE: Where the word Australia appears in this PDS, the policyholder s Country of Residence is to be substituted, except where it appears: in Financial Services Guide (pages 1 to 3) in About this Product Disclosure Statement (pages 4 to 6) in How to purchase this Policy (pages 10 to 14) in the Table of Benefits section (pages 16 to 23) in Important Matters (pages 32 to 38) under the headings: Period of Cover Confirmation of Cover Jurisdiction and Choice of Law Dispute Resolution Process Privacy Notice Financial Claims Scheme -in - Words with Special Meanings (pages 39 to 42) under the definitions: Home Journey Resident of Australia we, our, us in Your Policy Cover (page 59) under: Section 16.2 j] in General Exclusions Applicable to all Sections (page 64 to 66) under the Claims section (pages 67 to 69) under the headings: Claims are payable to you in Australian Dollars Travel within Australia only -in - Emergency Telephone Numbers (inside Back Cover) on the Back Cover of the PDS The definitions under Words with Special Meanings (pages 39 & 40) for Home and Journey are to be substituted as follows for Plan G: Home means the place where you normally live in your Country of Residence. Journey means from the time your policy is issued, and ends when you arrive at any immigration counter for departure from Australia to return your Country of Residence. Please refer to page 11 for details on eligibility and cover provided for Plan G. PLAN H RESIDENTS (INCOMING) Cover for Residents of Australia travelling to Australia from Overseas. PLEASE NOTE: The definition under Words with Special Meanings (page 40) for Journey is to be substituted as follows for Plan H: Journey means the time from when the policy is issued while you are Overseas and ends when you arrive at any immigration counter in Australia. Please refer to pages 11 & 12 for details of eligibility and cover provided for Plan H

14 Pre-existing Medical Conditions This insurance provides cover for unforeseen medical events only. Not all Pre-existing Medical Conditions are covered under the policy. Please read this section carefully, especially the definition of Pre-existing Medical Condition. WHAT IS A PRE-EXISTING MEDICAL CONDITION? Pre-existing Medical Condition (or pre-existing condition ) means: a] an ongoing medical or dental condition of which you are aware, or related complication you have, or the symptoms of which you are aware; b] a medical or dental condition that is currently being, or has been investigated, or treated by a health professional (including dentist or chiropractor) at any time, in the past, prior to policy purchase; c] any condition for which you take prescribed medicine; d] any condition for which you have had surgery; e] any condition for which you see a medical specialist; or f] pregnancy.* * refer to the Pregnancy section pages 25 & 26 for outline of cover). The above definition applies to you, your Travelling Companion, a Relative or any other person. If you do not have a Pre-existing Medical Condition, you have cover for emergency medical costs under Plans A, B, C, E, G & H. There is no cover for emergency medical costs under Plans D & F. HOW DO I OBTAIN COVER FOR MY PRE-EXISTING MEDICAL CONDITION? If you have a Pre-existing Medical Condition and you want cover for that condition, read the following information. If you have any questions, please contact 1Cover on You can apply for and/or purchase cover for certain Pre-existing Medical Conditions under the following plans: Plan A Comprehensive Plan C Basics Plan D Domestic Plan E Frequent Traveller (International) Plan F Frequent Traveller (Domestic) You cannot apply for or purchase cover for certain Pre-existing Medical Conditions under the following plans: Plan B Essentials Plan G Non-Residents (Incoming) Plan H Residents (Incoming) Only the Pre-existing Medical Conditions listed under Step 2 are covered under Plans B, G & H (unless hospitalisation has occurred), as well as certain conditions listed under the Pregnancy heading. Pregnancy This section outlines the cover available for medical expenses, cancellation costs or additional expenses arising from, or related to, pregnancy under the following Sections of the policy: Section 1: Overseas Emergency Medical Assistance Section 2: Overseas Emergency Medical and Hospital Expenses (including Dental expenses) Section 3: Additional Expenses (applies to We will pay a] & b] only) Section 5: Emergency Companion Cover Section 7: Hospital Cash Allowance Section 16: Cancellation Fees and Lost Deposits Section 17: Disruption of Journey There is no need to complete a Medical Declaration Form for the cover detailed in the table below and on page 26. In any event we will not pay medical expenses for: regular antenatal care childbirth at any gestation care of the newborn child Please read through this section to find the corresponding definition to your fertility treatment or pregnancy condition. Where cover for certain pregnancy conditions is shown as being available if you pay an additional premium, cover is available under Plans A, C, D, E & F only. Fertility Treatment a) You are not yet pregnant, however you are undergoing fertility treatment, now or before your Journey commences Your pregnancy b) You have a single pregnancy without any complications*, which did not arise from services or treatment associated with an assisted reproduction program including but not limited to in vitro fertilisation c) You have a single pregnancy without any complications*, where pregnancy arises from services or treatment associated with an assisted reproduction program including but not limited to in vitro fertilisation Outcome Cover is not available under any Plan. Outcome Cover is available if your Journey ends on or before the 26th week of your pregnancy. No additional premium is payable. Cover is available if you pay an additional premium under a Pre-existing Medical Condition Plan and your Journey ends on or before the 26th week of your pregnancy

15 Your pregnancy d) You have a multiple pregnancy without any complications*, where pregnancy does not arise from services or treatment associated with an assisted reproduction program including but not limited to in vitro fertilisation e) You have a multiple pregnancy, which arises from services or treatment associated with an assisted reproduction program including but not limited to in vitro fertilisation f) You have experienced any pregnancy complications* prior to your policy being issued Outcome Cover is available if you pay an additional premium under a Pre-existing Medical Condition Plan and your Journey ends on or before the 19th week of your pregnancy. Cover is not available under any Plan. Cover is not available under any Plan. * complications are defined as Any secondary diagnosis occurring prior to, during the course of, concurrent with, or as a result of the pregnancy, which may adversely affect the pregnancy outcome. No cover for medical expenses, cancellation costs or additional expenses There is no cover for medical expenses, cancellation costs or additional expenses if the following circumstances apply: 1. you have been given a terminal prognosis for any condition with a life expectancy of under 24 months 2. you require home oxygen therapy or you will require oxygen for the Journey 3. you have Chronic Renal Failure treated by haemodialysis or peritoneal dialysis 4. you have been diagnosed with Congestive Heart Failure 5. you have an AIDS-defining illness or any condition associated with immunocompromise 6. you have had, or are on a waiting list for an organ transplant If any of these apply to you, cover under the following Sections is excluded: Section 1: Overseas Emergency Medical Assistance Section 2: Overseas Emergency Medical & Hospital Expenses (including Dental expenses) Section 3: Additional Expenses (applies to We will pay a] & b] only) Section 5: Emergency Companion Cover Section 7: Hospital Cash Allowance Section 16: Cancellation Fees and Lost Deposits Section 17: Disruption of Journey This means that we will not pay: your medical expenses whatsoever (regardless of whether the Sickness/Injury relates to the excluded circumstance) your evacuation or repatriation to Australia your trip cancellation or rearrangement costs any additional or out of pocket expenses (including additional travel and accommodation expenses) If you take blood thinning prescription medication like Warfarin Taking blood-thinning prescription medication like Warfarin (also known under brand names such as Coumadin, Jantoven, Marevan, andwaran) has a complex range of serious complications and side effects. If you take blood-thinning prescription medication, General Exclusion 17 in the General Exclusions Applicable to all Sections (see page 65) may apply. Step 1 Is your Pre-existing Medical Condition described in the list below? 1. Any type of cancer that you have previously been diagnosed with, or secondaries from that cancer 2. Any condition for which surgery/treatment/procedure is planned, including any fertility treatment 3. Any condition which arises from signs or symptoms that you are currently aware of, but: a) you have not yet sought a medical opinion regarding the cause; or b) you are currently under investigation to define a diagnosis; or c) you are awaiting specialist opinion 4. Any condition for which you have undergone surgery in the past 6 weeks 5. Any condition for which you have ever required spinal or brain surgery 6. Any condition which has caused a seizure in the past 12 months 7. Any Chronic or recurring pain (including back pain) requiring regular medication or other ongoing treatment such as physiotherapy or chiropractic treatment 8. Any mental illness as defined by DSM-IV including: a) dementia, depression, anxiety, stress or other nervous condition; or b) behavioural diagnoses such as autism; or c) a therapeutic or illicit drug or alcohol addiction 9. Any cardiovascular disease (see examples) if you have: a) experienced angina (chest pain) within the past 6 months; or b) had a stroke (cerebrovascular accident or CVA) or a Transient Ischaemic Attack (TIA) within the past 12 months If YES There is no cover for claims arising from, related to or associated with that Pre-existing Medical Condition

16 Step 2 Is your Pre-existing Medical Condition described in the list below? 1) Acne 14) Dry Eye Syndrome 2) Allergies, limited to Rhinitis, Chronic Sinusitis, Eczema, Food Intolerance, Hay Fever 3) Asthma providing that you: have no other lung disease; and are less than 60 years of age at the date of policy issue 4) Bell s palsy 5) Benign Positional Vertigo 6) Bunions 7) Carpal Tunnel Syndrome 8) Cataracts 9) Coeliac disease 10) Congenital Blindness 11) Congenital Deafness 12) *Diabetes Mellitus (Type I) providing you: were diagnosed over 12 months ago, and have no eye, kidney, nerve or vascular complications, and do not also suffer from a known cardiovascular disease, hypertension or hypercholesterolaemia, and are under 50 years of age at the date of policy issue 13) *Diabetes Mellitus (Type II) providing you: were diagnosed over 12 months ago, and have no eye, kidney, nerve or vascular complications, and do not also suffer from a known cardiovascular disease, hypertension or hypercholesterolaemia 15) Epilepsy providing there has been no change to your medication regime in the past 12 months, and you are on no more than one anticonvulsant medication 16) Folate Deficiency 17) Gastric Reflux 18) Goitre 19) Glaucoma 20) Graves Disease 21) Hiatus Hernia 22) *Hypercholesterolaemia (High Cholesterol) provided you do not also suffer from a known cardiovascular disease and/ or diabetes 23) *Hyperlipidaemia (High Blood Lipids) provided you do not also suffer from a known cardiovascular disease and/or diabetes 24) *Hypertension (High Blood Pressure) provided you do not also suffer from a known cardiovascular disease and/ or diabetes 25) Hypothyroidism, including Hashimoto s Disease 26) Impaired Glucose Tolerance 27) Incontinence 28) Insulin Resistance 29) Iron Deficiency Anaemia 30) Macular Degeneration 31) Meniere s Disease 32) Migraine 33) Nocturnal Cramps 34) Osteopaenia 35) Osteoporosis 36) Pernicious Anaemia 37) Plantar Fasciitis 38) Raynaud s Disease 39) Sleep Apnoea 40) Solar Keratosis 41) Trigeminal Neuralgia 42) Trigger Finger 43) Vitamin B12 Deficiency * Diabetes (Type I and Type II), Hypertension, Hypercholesterolaemia and Hyperlipidaemia are risk factors for cardiovascular disease. If you have a history of cardiovascular disease, and it is a Pre-existing Medical Condition, cover for these conditions is also excluded. If YES We will pay claims arising from that Pre-existing Medical Condition, provided that you have not been hospitalised (including day surgery or emergency department attendance) for that condition in the past 24 months. If hospitalisation has occurred, cover is not automatic. You are required to submit a completed medical declaration form, as outlined in Step 4. Step 3 Is your Pre-existing Medical Condition described in the list below? 1. Any condition for which you have been hospitalised (including day surgery or emergency department attendance) in the past 24 months 2. Any condition that requires ongoing treatment with prednisone or other immunosuppressive therapy* 3. You have had heart problems requiring coronary angiography, stents or bypass grafting (CABG) in the past 12 months or you had such procedures more than 3 years ago 4. You have a Pacemaker or AICD (internal defibrillator) 5. You have had a stroke (cerebrovascular accident or CVA) or Transient Ischaemic Attack (TIA) in the past 24 months 6. Diabetes resulting in eye, kidney, nerve or vascular complications 7. HIV infection 8. Epilepsy if you are on two or more anti-convulsant medications 9. Cystic fibrosis 10. Any past history of Deep Vein Thrombosis (DVT) or Pulmonary Embolism * immunosuppressive therapy means drugs prescribed to inhibit or prevent activity of the immune system. Clinically, they are used to: prevent the rejection of transplanted organs and tissues (e.g. bone marrow, heart, kidney, liver) treat autoimmune diseases or diseases that are most likely of autoimmune origin (e.g. Rheumatoid Arthritis, Myasthenia Gravis, Systemic Lupus Erythematosus, Crohn s Disease, and Ulcerative Colitis) treat some other non-autoimmune inflammatory diseases (e.g. long-term Allergic Asthma control, and other respiratory diseases) If YES you will need to complete a medical declaration form, as outlined in Step

17 Provided your Pre-existing Medical Condition is not listed under: a), b), e) or f) of the table under the Pregnancy heading; the No cover for medical expenses, cancellation costs or additional expenses heading (pages 26 & 27); Step 1; Step 2; or Step 3, or your Pre-existing Medical Condition is: pregnancy condition c) in the table under the Pregnancy heading, provided your Journey ends on or before the 26th week of your pregnancy; or pregnancy condition d) in the table under the Pregnancy heading, provided your Journey ends on or before the 19th week of your pregnancy; you may purchase cover for your Pre-existing Medical Condition under Plans A, C, D, E or F, provided you pay an additional premium before you commence your Journey. You do not need to complete a medical declaration form or see your doctor. No cover is available under Plans B, G or H for any Pre-existing Medical Conditions, except as specified under: pregnancy condition b) in the table under the Pregnancy heading, provided your Journey ends on or before the 26th week of your pregnancy; or Step 2, provided that you have not been hospitalised (including day surgery or emergency department attendance) for that condition in the past 24 months. Step 4 How do I get my Pre-existing Medical Condition assessed? If your Pre-existing Medical Condition falls under Step 3 or you have been hospitalised for a condition listed under Step 2 and you would like to apply for cover for your Pre-existing Medical Condition, we will require you to complete a medical declaration form and send it to 1Cover. You cannot apply for cover for conditions outlined under the heading No cover for medical expenses, cancellation costs or additional expenses or conditions outlined in Step 1. You can only apply for cover for your Pre-existing Medical Condition under Plans A, C, D, E & F. No cover is available under Plans B, G or H for any Pre-existing Medical Conditions, except as specified under: pregnancy condition b) in the table under the Pregnancy heading, provided your Journey ends on or before the 26th week of your pregnancy; or Step 2, provided that you have not been hospitalised (including day surgery or emergency department attendance) for that condition in the past 24 months. Medical declaration forms are available from 1Cover. In some cases we will need a doctor s declaration to be completed by your regular treating doctor, but this is outlined in more detail in the medical declaration form. Once Allianz Global Assistance assesses your application, they have the right to accept or decline cover. If they accept cover, you must pay an additional premium under the relevant Pre-existing Medical Condition Plan. For further information, visit or call 1Cover on Please also refer to Your Policy Cover (pages 43 to 63) and General Exclusions Applicable to all Sections (pages 64 to 66). Following are two (2) examples of common Pre-existing Medical Conditions: Chronic Lung Disease: If you have ever been diagnosed with a Chronic Lung Disease including (but not limited to) Emphysema and Chronic Bronchitis, Bronchiectasis, Chronic Obstructive Airways Disease (COAD), Chronic Obstructive Pulmonary Disease (COPD) or Asthma (if you have another lung disease and are 60 years of age or over at the date of policy issue), and you do not purchase adequate cover for your respiratory disease, cover will not be available for any claims relating to a new airways infection. If we have not agreed in writing to provide cover for a particular Chronic lung condition, then all new respiratory infections are also excluded. Cardiovascular disease: Medical conditions involving the heart and blood vessels are collectively called cardiovascular disease (CVD). All such conditions are interrelated. If you have ever needed to see a specialist cardiologist, or been diagnosed with a form of CVD such as (but not limited to): 1) Aneurysms 6) Previous Heart Surgery 2) Angina (including valve replacements, bypass surgery, stents) 3) Cardiomyopathy 4) Cerebrovascular Accident (stroke) 5) Disturbances in heart rhythm (cardiac arrhythmias) 7) Myocardial Infarction (heart attack) 8) Transient Ischaemic Attack and you do not purchase adequate cover for CVD, cover will not be available for any claims relating to the heart/cardiovascular system (including heart attacks and strokes). If we have not agreed in writing to provide cover for a particular CVD, then all CVD is excluded

18 Important Matters Under your policy there are rights and responsibilities which you and we have. You must read this PDS in full for more details, but here are some you should be aware of. EXTENSION OF COVER You may extend your cover free of charge if you find that your return to Australia has been delayed because of one or more of the following: a bus line, airline, shipping line or rail authority you are travelling on, or that has accepted your fare or Luggage and Personal Effects, is delayed; or PERIOD OF COVER the delay is due to a reason for which you can claim under your You are not covered until we issue a Certificate of Insurance. That policy (subject to Allianz Global Assistance s written approval). Certificate forms part of your policy. The period you are insured for is If the delay is for any other reason, 1Cover must receive your request set out on the Certificate. to extend cover at least 7 days before your original policy expires if PLANS A, B, C, D, E & F you send your request by post. All other requests to extend cover Cover for cancellation fees and lost deposits begins from the time must be received by 1Cover prior to your original policy expiry date. the policy is issued. Cover will be extended subject to 1Cover s written approval, and your Cover for all other Sections begins on the date of departure (Start payment of the additional premium. Date) as stated on the Certificate of Insurance. Where 1Cover have agreed to extend cover, they will issue you with Cover ends when you return to your Home or on the date of a new Certificate of Insurance. The period of cover on your new return set out on your Certificate of Insurance (End Date), Certificate cannot exceed 12 months. whichever happens first. Extensions of cover are not available: The period of cover for any one Journey under Plans E & F cannot exceed for any Pre-existing Medical Condition, unless it is listed under a total of 90 days. This applies to both leisure and business travel. Step 2 on pages 28 & 29 and you have not been hospitalised PLAN G (including Day Surgery or Emergency Department attendance) for The cover for cancellation fees and lost deposits begins from the that condition in the past 24 months. This applies regardless of time the policy is issued. whether your Pre-existing Medical Condition was covered under Cover for all other Sections begins on the Start Date as noted on the original policy; or the Certificate of Insurance. for conditions you suffered during the term of your original policy; or A waiting period of 7 days applies if you purchase your policy after your where you have not advised Allianz Global Assistance of any arrival in Australia for Plan G (refer to Policies purchased after arrival in circumstances that have given (or may give) rise to a claim under Australia page 11 for details). your original policy; or Cover ends when you arrive at any immigration counter for where at the time of extension you are aged 70 years or over departure from Australia to return to your Country of Residence, under Plans A, B, C, D, G & H, or aged 60 years or over under or on the end date set out on your Certificate of Insurance, Plans E & F. whichever happens first. Cover is not available for your return trip to your Country of Residence. Refer to page 23 for the definitions of CONFIRMATION OF COVER Home and Journey for Plan G. To confirm any policy transaction, (if the Certificate of Insurance does PLAN H not have all the information you require), call 1Cover on The cover for cancellation fees and lost deposits begins from the JURISDICTION AND CHOICE OF LAW time the policy is issued. This policy is governed by and construed in accordance with the law Cover for all other Sections begins on the Start Date as noted on of Queensland, Australia and you agree to submit to the exclusive your Certificate of Insurance. jurisdiction of the courts of Queensland. You agree that it is your A waiting period of 3 days applies if you purchase your policy after you intention that this Jurisdiction and Choice of Law clause applies. have left Australia for Plan H(refer to Policies purchased after leaving Australia pages 11 & 12 for details). GENERAL INSURANCE CODE OF PRACTICE Cover ends when you arrive at any immigration counter in We proudly support the General Insurance Code of Practice. Australia, or on the end date set out on your Certificate of The Code sets out the minimum standards of practice in the general Insurance, whichever happens first. Refer to page 23 for the amended insurance industry. For more information on the Code please contact definition of Journey for Plan H. Allianz Global Assistance on The period of cover for your policy cannot exceed 12 months this applies to all Plans

19 FINANCIAL CLAIMS SCHEME In the unlikely event Allianz Australia Insurance Limited were to become insolvent and could not meet its obligations under this policy, a person entitled to claim may be entitled to payment under the Financial Claims Scheme. Access to the Scheme is subject to eligibility criteria - for more information see the APRA website at or call the APRA hotline on YOUR DUTY OF DISCLOSURE Before you enter into this policy with us, the Insurance Contracts Act 1984 (Cth) requires you to provide us with the information we need to enable us to decide whether and on what terms your proposal for insurance is acceptable and to calculate how much premium is required for your policy. You will be asked various questions when you first apply for your policy. When you answer these questions, you must: give us honest and complete answers; tell us everything you know; and tell us everything that a reasonable person in the circumstances could be expected to tell us. If you vary, extend, reinstate or replace the policy your duty is to tell us before that time, every matter known to you which: you know; or a reasonable person in the circumstances could be expected to know, is relevant to our decision whether to insure you and whether any special conditions need to apply to your policy. You do not need to tell us about any matter that: diminishes our risk; is of common knowledge; we know or should know as an insurer; or we tell you we do not need to know. Who does the duty apply to? The duty of disclosure applies to you and everyone who is insured under the policy. If you provide information for another insured, it is as if they provided it to us. What happens if you or they breach the duty? If you or they do not comply with the duty of disclosure, we may cancel the policy or reduce the amount we pay if you make a claim. If fraud is involved, we may treat the policy as if it never existed and pay nothing. SAFEGUARDING YOUR LUGGAGE & PERSONAL EFFECTS You must take all reasonable precautions to safeguard your Luggage and Personal Effects. If you leave your Luggage and Personal Effects Unsupervised in a Public Place we will not pay your claim. (For an explanation of what we mean by Luggage and Personal Effects, Unsupervised and Public Place see pages 40 to 42). IN THE EVENT OF A CLAIM Immediate notice should be given to Allianz Global Assistance (see contact details on back of this PDS). PLEASE NOTE: For claims purposes, evidence of the value of the property insured or the amount of any loss must be kept. CLAIMS PROCESSING Allianz Global Assistance will process your claim within 10 business days of receiving a completed claim form and all necessary documentation. If they need additional information, a written notification will be sent to you within 10 business days. DISPUTE RESOLUTION PROCESS In this section, we, our and us means Allianz and Allianz Global Assistance. If you have a complaint or dispute in relation to this insurance, or our services or our representatives, please call us on , or put the complaint in writing and send it to The Dispute Resolution Department, PO Box 162, Toowong, Queensland We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us. A dispute can be referred to the Financial Ombudsman Service Limited (FOS), subject to its terms of reference. The FOS provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms. The contact details for the FOS are: Financial Ombudsman Service Limited (FOS) GPO Box 3, Melbourne Victoria 3001 Phone: Fax: (03) Website: info@fos.org.au 34 35

20 PRIVACY NOTICE To arrange and manage your travel insurance, we (in this Privacy Notice we, our and us includes AGA Assistance Australia Pty Ltd trading as Allianz Global Assistance and its authorised representatives) collect personal information from you and those authorised by you such as your family members, travelling companions, your doctors, hospitals as well as others we consider necessary including our agents. Any personal information provided to us is used by us to evaluate and arrange your travel insurance. We also use it to administer and provide the insurance services and manage your and our rights and obligations in relation to those insurance services, including managing, processing and investigating claims. We may also collect, use and disclose it for product development, marketing, research, IT systems maintenance and development, recovery against third parties and for other purposes with your consent or where authorised by law. This personal information may be disclosed to third parties involved in the above process, such as travel agents and consultants, travel insurance providers and intermediaries, authorised representatives, reinsurers, claims handlers and investigators, cost containment providers, medical and health service providers, overseas data storage and data handling providers, legal and other professional advisers, your agents and our related and group companies inlcuding Allianz. Some of these third parties may be located in other countries such as France and India to name just two. You agree that while those parties will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws. Unless you opt out, we may contact you on an ongoing basis by telephone, mail, electronic messages (including ), online and via other means with promotional material and offers of products or services that we consider may be relevant and of interest to you (including financial and insurance products and roadside assistance services). If you do not want to receive such offers from us (including product or service offerings from us on behalf of our agents, intermediaries and/or our business partners) or do not want us to disclose your personal information to our related and group companies and business partners for marketing purposes, you can opt out at any time by calling us on When you provide personal information about other individuals, we and our agents rely on you to have made or make them aware: that you will or may provide their personal information to us; of the types of third parties to whom the personal information may be provided to; of the relevant purposes we and the third parties we will disclose it to, will use it for; of how they can access it; and of the other matters in this Privacy Notice. We rely on you to have obtained their consent on these matters. If you do not, you must tell us before you provide the relevant information. You can seek access to and correct your personal information by contacting us. You may not access or correct personal information of others unless you have been authorised by their express consent or otherwise under law, or unless they are your dependants under 16 years. If you have a complaint about your privacy, please contact: Privacy Officer, Allianz Global Assistance, PO Box 162, Toowong, QLD 4066 or you can contact the Privacy Commissioner at the Office of the Australian Information Commissioner, GPO Box 2999, Canberra, ACT For more information about our handling of personal information, including further details about access, correction and complaints, please see our privacy policy available on request or via If you do not agree to the above or will not provide us with personal information, we may not be able to provide you with our services or products, or may not be able to process your application nor issue you with a policy. In cases where we do not agree to give you access to some personal information, we will give you reasons why. EXCESS PLANS A, B, C, E & G We will deduct any Excess (shown on your Certificate of Insurance) from claims arising from any one event under Sections 2, 11, 12, 14, 16, 19 & 22. A NIL Excess applies to all other Sections. PLANS D & F A NIL Excess applies to all Sections. PLAN H We will deduct the standard Excess from claims arising from any one event under Sections 2, 11, 12, 14, 16, 19 & 22. A NIL Excess applies to all other Sections. If any additional Excess applies to your policy, the amount is shown on the Certificate of Insurance, Pre-existing Medical Conditions Letter, or advised to you in writing before the Certificate is issued to you