IaaS, PaaS and SaaS Infrastructure as a Service, Platform as a Service and Software as a Service

Transcription

1 easy to adopt, easy to use, easy to leave Pricing Guide IaaS, PaaS and SaaS Infrastructure as a Service, Platform as a Service and Software as a Service Version 4.1 September 2013

2 Contents 1 Cloud Economics Overview Key Principles IaaS: Compute (Production) Step 1: Select Virtual Machines based on desired Size, Service Level & Impact Level Step 2: Select Additional Storage & Backup Step 3: Select OS and Application licenses if required Step 4: Determine Network Requirements and other services IaaS: Compute (Test & Development) Step 1: Select Virtual Machines based on desired Size & Impact Level Step 2: Select Additional Storage & Backup Step 3: Select OS and Application licenses if required Step 4: Determine Network Requirements and other services IaaS: Storage as a Service Step 1: Select desired Size & Impact Level Step 2: Select Network Connectivity PaaS: Managed VM Basic Managed VM Pricing Type: Per VM Type: Contractual PaaS: CloudFoundry SaaS: & Collaboration as a Service Step 1: Select desired number of mailboxes & Impact Level Step 2: Determine additional storage requirements Step 3: Select Network Connectivity SaaS: Documentum as a Service Step 1: Documentum Licenses Step 2: Infrastructure Sizing Step 3: Documentum Platform management Step 4: Determine Network Requirements and other services Step 5: Consider other non-skyscape costs A typical example deployment might be priced as follows: Additional Services Connectivity Document: Skyscape Pricing Guide (SC-GEN-42) Page 2 of 22

3 9.2 Small Colocation Service Appendix A: Pricing and Discounts General VAT Billing information Commitment Discount Appendix B: Service Levels IaaS: Compute as a Service (Production) IaaS: Compute as a Service (Test & Development) IaaS: Storage as a Service SaaS: and Collaboration as a Service Document Control Document Management Revision History Document: Skyscape Pricing Guide (SC-GEN-42) Page 3 of 22

4 1 Cloud Economics 1.1 Overview One of the core benefits of Cloud services is the truly disruptive utility price models that they are based on. This utility pricing is designed to facilitate new levels of agility, flexibility and scalability in stark contrast to traditional solutions. In order to extract maximum benefit from Cloud Economics, it is important that you optimise your solution by considering the following key principles. 1.2 Key Principles As Skyscape pricing is based on actual consumption (e.g. per VM per hour, per GB per month, etc.) it is essential that you model your pricing based on predicted utilisation rather than a high watermark (e.g. peak capacity) as you might when sizing traditional solutions. Consider the following: What is the ramp up period from zero to full utilisation? (e.g. if your business-as-usual solution requires 50 servers and your go-live is in 6 months time, it is likely that you might only require 5 servers in month 1, 15 in month 2, etc) Do all the servers have to run all the time? As VM s are charged by the hour, you can make significant savings by turning off your VM s when they are not needed (e.g. overnight or during weekends). Some non-production environments might only be required during certain times of the project/year. Hence if you only need a UAT environment one week per month, be sure to factor that in to the hourly pricing. Are your servers right-sized? It is very easy to scale-up your servers with more CPU, Memory or Storage resources so it is often prudent to start small and scale up if you really need more capacity. Do you require those redundant virtual machines? The Skyscape Cloud offers inherent resilience to mitigate hardware failure and even site failure (at ENHANCED service level). Be sure you need redundancy at the application layer before you add in the additional cost of these redundant virtual servers. Document: Skyscape Pricing Guide (SC-GEN-42) Page 4 of 22

5 2 IaaS: Compute (Production) Please review the Skyscape Compute as a Service (Production) Service Description for full details of the service including a description of service levels, features, requirements and customer/partner responsibilities. 2.1 Step 1: Select Virtual Machines based on desired Size, Service Level & Impact Level Each Virtual Machine is billed per hour, so if you do not require VM s to run 24x7, model the calculations accordingly. For example, a VM which is run 8 hours a day, 5 days a week is up-to 73% less expensive than running the VM 24x7. vcpu (2GHz) RAM (GB) T&D BASIC STANDARD ENHANCED IL0 IL2 IL3 IL0 IL2 IL3 IL0 IL2 IL3 IL0 IL2 IL3 Micro 1 1 (500MHz) Tiny Small Medium Medium High Memory Large Large High Memory Tier 1 Apps Small Tier 1 Apps Medium Tier 1 Apps Large 1 Micro has a fixed 10GB storage allocation which cannot be expanded. All Micro VM s must reside in a dedicated Virtual Data Centre separate from the other VM sizes. Customers can configure a VPN between Virtual Data Centres to enable communication between Micro VM s and other VM s. Billing is per hour, each partial hour consumed will be billed as a full hour. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. The monthly charge for storage/backup will be pro-rated where appropriate. If reconfiguring or resizing a VM outside the pre-defined templates, pricing is based the next closest sized machine in an upwardly fashion. The VM charges above are incurred when the VM is running. When the VM is stopped the storage charges are incurred. When the VM is deleted no charges are incurred. As part of the initial order, Clients can select the Skyscape FASTstart option on the order form. This is a free service in which Skyscape will provision the VMs stated at the specification required within an initial order form. Document: Skyscape Pricing Guide (SC-GEN-42) Page 5 of 22

6 2.2 Step 2: Select Additional Storage & Backup All Virtual Machines (Except Micro) come with 50GB storage which cannot be pooled. Select additional storage at the required storage level if you require more. Micro VM s are fixed at 10GB and cannot be expanded further. T&D BASIC STANDARD ENHANCED IL0 IL2 IL3 IL0 IL2 IL3 IL0 IL2 IL3 IL0 IL2 IL3 Basic Storage 2 (Primary storage only) 0.35 / GB / Month 0.35 / GB / Month N/A N/A Standard Storage 2 (including 14 day backup) Enhanced Storage 2 (including replication & 14 day replicated backup) N/A N/A 0.45 / GB / Month N/A N/A N/A N/A 1.50 / GB / Month 14 day Backup / GB / Month 0.50 / GB / Month N/A N/A Retention 28 day Backup / GB / Month 0.75 / GB / Month 0.15 / GB / Month 0.15 / GB / Month Retention 2 Additional storage inherits the same back up and replication profile (where applicable) as the service level that it is bought at within the price. Price is per GB per month. 3 Additional price per GB per month to retain backups for 28 days. All storage allocated to each VM must have the same backup policy (no backup, 14 day retention or 28 day retention) partial backups are not supported. e.g. a VM at STANDARD allocated with 200GB storage will cost 0.15p * 200GB = 30 per month for 28 day retention. Billing of Storage/Backup is per GB per month, each partial month consumed will be prorated as appropriate. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. 2.3 Step 3: Select OS and Application licenses if required Windows OS The standard terms & conditions from Microsoft state that if you want to run Windows Server operating systems in the Cloud, you must license it via the Service Provider Licence Agreement (SPLA) as per the following table. Micro, Tiny VM Small VM Medium VM Medium High Memory Large VM, Large High Memory, Tier One Apps SPLA Type Per Hour per VM Academic G-SPLA Academic G-SPLA Academic G-SPLA Academic G-SPLA Academic G-SPLA Document: Skyscape Pricing Guide (SC-GEN-42) Page 6 of 22

7 2.3.2 SQL Server If licensing SQL through Skyscape, the following charges are applicable and are based on the size of the VM: Per Hour SPLA Type per VM Tiny, Small, Medium, Medium High Memory Large, Large High Memory, Tier One Apps RedHat Enterprise Linux Academic 0.08 G-SPLA 0.23 Academic 0.15 G-SPLA 0.45 Clients can choose to license Redhat Enterprise Linux through Skyscape and gain access to the RHEL Support. Clients can also choose to license RHEL themselves, independently of Skyscape. Type Per Hour per VM All VM Sizes RHEL 0.09 If Linux distributions are not licensed through Skyscape, Consumers should consider how VMs can be authenticated and patches received Other Operating Systems Skyscape do not provide licenses for other operating systems. Most other operating systems enable clients to bring their own license but clients are advised to confirm the suitability of license agreements. If Linux distributions are not licensed through Skyscape, Consumers should consider how VMs can be authenticated and patches received. 2.4 Step 4: Determine Network Requirements and other services In order to consume Compute as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 9.1, which provides a list of available connectivity options. Data ingestion and extraction In many circumstances, Skyscape can help facilitate the bulk import or export of Virtual Machines and associated data to/from the platform. This service option is priced on a time and materials basis form the Skyscape SFIA rate card. Document: Skyscape Pricing Guide (SC-GEN-42) Page 7 of 22

8 3 IaaS: Compute (Test & Development) Please review the Skyscape Compute as a Service (Test & Development) Service Description for full details of the service including a description of service levels, features, requirements and consumer responsibilities. 3.1 Step 1: Select Virtual Machines based on desired Size & Impact Level Each Virtual Machine is billed per hour, so if you do not require VM s to run 24x7, model the calculations accordingly. For example, a VM which is run 8 hours a day, 5 days a week is up-to 73% less expensive than running the VM 24x7. vcpu (2GHz) RAM (GB) TEST & DEVELOPMENT IL0 IL2 IL3 Micro 1 1 (500MHz) Tiny Small Medium Medium High Memory Large Large High Memory Tier 1 Apps Small Tier 1 Apps Medium Tier 1 Apps Large Micro has a fixed 10GB allocation which cannot be expanded. All Micro VM s must reside in a dedicated Virtual Data Centre separate from the other VM sizes. Customers can configure a VPN between Virtual Data Centres to enable communication between Micro VM s and other VM s. Billing is per hour, each partial hour consumed will be billed as a full hour. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. The monthly charge for storage/backup will be pro-rated where appropriate. If reconfiguring or resizing a VM outside the pre-defined templates, pricing is based the next closest sized machine in an upwardly fashion. The VM charges above are incurred when the VM is running. When the VM is stopped the storage charges are incurred. When the VM is deleted no charges are incurred. As part of the initial order, Clients can select the Skyscape FASTstart option on the order form. This is a free service in which Skyscape will provision the VMs stated at the specification required within an initial order form. Document: Skyscape Pricing Guide (SC-GEN-42) Page 8 of 22

9 3.2 Step 2: Select Additional Storage & Backup All Virtual Machines (Except Micro) come with 50GB storage which cannot be pooled. Select additional storage at the required storage level if you require more. Micro VM s are fixed at 10GB and cannot be expanded further. TEST & DEVELOPMENT IL0 IL2 IL3 Basic Storage 2 (Primary storage only) 0.35 / GB / Month Standard Storage 2 (including 14 day backup) Enhanced Storage 2 (including replication & 14 day replicated backup) 14 day Backup Retention / GB / Month 28 day Backup Retention / GB / Month 2 Additional storage inherits the same back up and replication profile (where applicable) as the service level that it is bought at within the price. Price is per GB per month. 3 Additional price per GB per month to retain backups for 28 days. All storage allocated to each VM must have the same backup policy (no backup, 14 day retention or 28 day retention) partial backups are not supported. e.g. a VM is allocated with 200GB storage will cost 0.75p * 200GB = 150 per month for 28 day retention. Billing of Storage/Backup is per GB per month, each partial month consumed will be prorated as appropriate. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. 3.3 Step 3: Select OS and Application licenses if required Windows OS The standard terms & conditions from Microsoft state that if you want to run Windows Server operating systems in the Cloud, you must license it via the Service Provider Licence Agreement (SPLA) as per the following table. Microsoft s Term & Conditions also do not allow MSDN licenses to be used in the Cloud. N/A N/A Micro, Tiny VM Small VM Medium VM Medium High Memory Large VM, Large High Memory, Tier One Apps SPLA Type Per Hour per VM Academic G-SPLA Academic G-SPLA Academic G-SPLA Academic G-SPLA Academic G-SPLA Document: Skyscape Pricing Guide (SC-GEN-42) Page 9 of 22

10 3.3.2 SQL Server If licensing SQL through Skyscape, the following charges are applicable and are based on the size of the VM: Per Hour SPLA Type per VM Tiny, Small, Medium, Medium High Memory Large, Large High Memory, Tier One Apps RedHat Enterprise Linux Academic 0.08 G-SPLA 0.23 Academic 0.15 G-SPLA 0.45 Clients can choose to license Redhat Enterprise Linux through Skyscape and gain access to the RHEL Support. Clients can also choose to license RHEL themselves, independently of Skyscape. Type Per Hour per VM All VM Sizes RHEL 0.09 If Linux distributions are not licensed through Skyscape, Consumers should consider how VMs can be authenticated and patches received Other Operating Systems Skyscape do not provide licenses for other operating systems. Most other operating systems enable clients to bring their own license but clients are advised to confirm the suitability of license agreements. If Linux distributions are not licensed through Skyscape, Consumers should consider how VMs can be authenticated and patches received. 3.4 Step 4: Determine Network Requirements and other services In order to consume Compute as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 9.1, which provides a list of available connectivity options. Data ingestion and extraction In many circumstances, Skyscape can help facilitate the bulk import or export of Virtual Machines and associated data to/from the platform. This service option is priced on a time and materials basis form the Skyscape SFIA rate card. Document: Skyscape Pricing Guide (SC-GEN-42) Page 10 of 22

11 4 IaaS: Storage as a Service Please review the following Service Descriptions for full details of the service including a description of service levels, features, requirements and consumer responsibilities: Skyscape Primary Storage in the Cloud Skyscape Personal Storage in the Cloud Skyscape Backup to the Cloud Skyscape Archive to the Cloud Skyscape API accessible Cloud Storage 4.1 Step 1: Select desired Size & Impact Level Storage is billed per GB per month based on actual consumption. Therefore base your calculations on actual utilisation over time rather than a high watermark. Service Level IL0 IL2 IL3 BASIC STANDARD ENHANCED ENHANCED PLUS The storage per gigabyte is measured each hour by the Storage billing engine and this is consolidated to determine the weighted average storage at the end of each monthly billing period. The pricing in the above table is based on per GB per month. 4.2 Step 2: Select Network Connectivity In order to consume Storage as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 9.1, which provides a list of available connectivity options. Data ingestion and extraction In many circumstances, Skyscape can help facilitate the bulk import or export of data to/from the platform. This service option is priced on a time and materials basis form the Skyscape SFIA rate card. Document: Skyscape Pricing Guide (SC-GEN-42) Page 11 of 22

12 5 PaaS: Managed VM 5.1 Basic Managed VM Pricing (including unit prices, volume discounts (if any), data extraction etc.) This service is in addition to any charges accrued by the underlying VM / IaaS. Organisations can purchase and consume this service a number of ways: 5.2 Type: Per VM With this method, the organisation would identify specific individual VMs to be managed. The price includes routine management of the VM such as backups and updating definitions, plus 3 hours management time per VM per month where an unpredicted issue or request requires more manual intervention (such as an image redeploy or recovery from backups), with additional hours available to be purchased when required. Additional hour Minimum Type Included Hours Price per month Price Commitment Per VM month After 3 months, this service will roll continue on a rolling monthly basis until cancelled by the Client. 5.3 Type: Contractual This method allows the Organisation to receive significant discounts based by committing to a longer contracted period of time and for a quantity of concurrent VMs. Each assigned VM will be managed for a minimum of one month before the management can be assigned to a new VM. 12 Months 24 Months 36 Months 20 Concurrent VMs 46,464 86, ,800 This service can only be bought is batches of 20 VMs. Bespoke work or contract terms can be discussed outside the above models. Document: Skyscape Pricing Guide (SC-GEN-42) Page 12 of 22

13 6 PaaS: CloudFoundry Memory Database Price / hour Price / month IL0 Tiny 2GB 1GB Free Small 4GB 2GB Medium 16GB 8GB Large 32GB 16GB IL2 Small 4GB 2GB Medium 16GB 8GB Large 32GB 16GB IL3 Small 4GB 2GB Medium 16GB 8GB Large 32GB 16GB ,216 The pricing in the above table is based on per hour (part hour charged as a whole hour). Document: Skyscape Pricing Guide (SC-GEN-42) Page 13 of 22

14 7 SaaS: & Collaboration as a Service Please review the following Service Descriptions for full details of the service including a description of service levels, features, requirements and consumer responsibilities: Skyscape & Collaboration as a Service 7.1 Step 1: Select desired number of mailboxes & Impact Level IL0 IL2 IL3 G4: <499 Mailboxes G4: Mailboxes G4: Mailboxes G4: Mailboxes G4: Mailboxes G4: Mailboxes Additional Mailbox storage (per GB per Month) Archive Storage (per GB per Month) The pricing in the above table is based on GBP ( ) per user per month (part month charged as a whole month). 7.2 Step 2: Determine additional storage requirements Mailboxes come with 1GB storage capacity, additional capacity for mailboxes and archives/journals are as the table below: Additional Mailbox storage (per GB per Month) Archive Storage (per GB per Month) IL0 IL2 IL Step 3: Select Network Connectivity In order to consume as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 9.1, which provides a list of available connectivity options. Data ingestion and extraction In some circumstances, Skyscape can help facilitate the bulk import or export of mailboxes and associated data to/from the platform. This service option is priced on a time and materials basis form the Skyscape SFIA rate card. Document: Skyscape Pricing Guide (SC-GEN-42) Page 14 of 22

15 8 SaaS: Documentum as a Service Please review the following Service Descriptions for full details of the service including a description of service levels, features, requirements and consumer responsibilities: and Collaboration as a Service Case Management in the Cloud Customer Once in the Cloud Document Management in the Cloud , SharePoint and File Archive in the Cloud Intelligent Document Capture in the Cloud Investigative Case Management in the Cloud Management of Digital Evidence in the Cloud NHS Electronic Patient Records in the Cloud 8.1 Step 1: Documentum Licenses The following licenses can be selected for the solution; Software Unit Price , SharePoint and File Archive Service /Per mailbox per month 0.38 Intelligent Document Capture /Per page image 0.04 Case Management as a Service /Per user per month Management of Digital Evidence /Per item of evidence ingested 6.25 Document Management in the Cloud /Per user per month Investigative Case Management /Per user per month Customer Once /Per assessment 5.00 Electronic Patient Record /Per user per month The above licenses provide a range of Documentum components that are required to provide the end use of the service. 8.2 Step 2: Infrastructure Sizing Based on the Application architecture, determine the amount of Compute and Storage services that are required. It is likely that you will have requirements for Database servers, Content Servers, Application Servers and so on. For each server, determine: Required Impact Level Required Service Level Required Virtual Machine size (amount of CPU and RAM) Amount of storage capacity Based on the answers above, use the following sections in this document for pricing: IaaS: Compute (Production) IaaS: Compute (Test & Dev) Storage as a Service Document: Skyscape Pricing Guide (SC-GEN-42) Page 15 of 22

16 8.3 Step 3: Documentum Platform management Skyscape no longer provide an option for the management of the Documentum platform as a number of Skyscape partners have developed the capability to provide this management service. Skyscape will be happy to introduce you to possible partners if this is required. 8.4 Step 4: Determine Network Requirements and other services In order to consume Compute as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 9.1, which provides a list of available connectivity options. 8.5 Step 5: Consider other non-skyscape costs The consumer then needs to determine the costs of providing the components out of scope such as Application Development, Application Management and Service Management. 8.6 A typical example deployment might be priced as follows: Step 1: Determine Documentum Licenses 500 x Case Management as a per user per month = 10,625 per month Step 2: Infrastructure Sizing We assume the application architecture requires a Small sized IL3 non-production environment (UAT) and a Medium sized IL3 production environment. Based on an assumed number and mix of Virtual Machine sizes the Compute-as-a-Service Service Descriptions provide the prices as: Small IL3 Test & Development environment 2, Medium IL3 Production environment 15, Total IaaS per month = 18, Step 3: Documentum Platform management Skyscape no longer provide an option for the management of the Documentum platform as a number of Skyscape partners have developed the capability to provide this management service. Skyscape will be happy to introduce you to possible partners if this is required. Step 4: Connectivity Assuming the solution requires 3Mbps of GSI bandwidth in a single data centre = 3 x 375 = Step 5: Consider non-skyscape costs The consumer needs to determine the costs of providing the components out of scope such as Platform Deployment, Platform Management, Application Development, Application Management and Service Management. Total price for the Documentum Platform Managed service = 10,625 plus 18, = 28, per month. Document: Skyscape Pricing Guide (SC-GEN-42) Page 16 of 22

17 9 Additional Services 9.1 Connectivity Option Notes Price Internet Inbound Data Transfer 0.00p per GB PSN (IL2) Connectivity PSN (IL3) Connectivity GSI (IL3) Connectivity GSI (IL3) Connectivity IL0/IL2 Inter Data Centre Connectivity IL3 Inter Data Centre Connectivity Dedicated Leased Lines IL3 VPN Solutions IL2-IL3 Data Bridge (aka Guard) IP addresses Colocation of equipment Outbound Data Transfer Access to the PSN on a reserved bandwidth model Access to the PSN on a reserved bandwidth model Access to the GSI on a shared (unreserved) bandwidth model Access to the GSI on a reserved bandwidth model Both IL0 and IL2 inter data centre connectivity will utilise Skyscape s IL0 inter data centre circuits (IL2 traffic will require a site-to-site VPN to suitably encrypt data). VM replication bandwidth is included in the price of ENHANCED VM s. Consumers pay for access to Skyscape s IL3 accredited resilient multi-gigabit inter data centre connectivity. Usage is not metered but is subject to a Fair Usage Policy. VM replication bandwidth is included in the price of ENHANCED VM s. Leased line to be ordered and managed by the Consumer directly with a Skyscape approved Telco. Connection terminated on a Skyscape router. CAPS approved or appropriate CPA assured solutions to be ordered and managed by the Consumer directly, requiring VPN devices to be hosted within the Skyscape data centre(s) Skyscape uniquely provide a Pan Government Accredited bridge to facilitate access to IL3 systems by the Public/citizens. Requires your application design to be reviewed and approved by the PGA accreditor. IP Addresses over those provided as standard can be provided by requires approval from Skyscape See specific Service Description 0.12p per GB 44 per Mbps per DC per month 250 per Mbps per DC per month 200 per DC per month 375 per Mbps per DC per month 0.12/GB/month 500 per month Per Data Centre Charge: 2,000 one off setup charge No recurring charge Per Data Centre Charge: 2,000 one off setup charge 500 per month Per Data Centre Charge: No one off setup charge 1,000 per month Discretionary Administration Charge 200 per IP Address See specific Service Description Where complex networking is required, charges can be applied based on the Skyscape SFIA rate cards. Document: Skyscape Pricing Guide (SC-GEN-42) Page 17 of 22

18 9.2 Small Colocation Service To facilitate adoption of Skyscape s Cloud Services, Skyscape can accommodate the physical hosting of a small amount of customer equipment within each UK data centre. The Small Colocation Service is strictly limited to 10U and 1KW per data centre per solution. This incurs a setup charge of 2,000 and a recurring charge of 500 per data centre per month. The 10U/1KW limits apply to all physical equipment, including network devices (e.g. VPN appliances, customer routers/firewalls, etc.). The Colocation Racks are outside of the PGA accreditation (i.e. requires self-accreditation) but as they reside within our PGA accredited data centre suite, physical access to the environment is strictly controlled. Hence this service is not suitable where regular physical access to the colocation equipment is required. Document: Skyscape Pricing Guide (SC-GEN-42) Page 18 of 22

19 10 Appendix A: Pricing and Discounts General 10.1 VAT All pricing is shown exclusive of VAT Billing information The channel partner will be billed on a monthly basis. The bill will be automated and will show units consumed by duration, as determined by the relevant Service Description. When applicable, credits, volume and service threshold discounts will be identified and applied. When required, itemised bills will be aggregated up from individual cost centres to show consolidated consumption by customer organisation. The Channel Partner will be responsible for providing management information to the Government Procurement Service as set out in Clauses 10.1 to 10.4 of the G-Cloud Framework Agreement, and will be responsible for meeting the Government Procurement Service Management Charge as set out in Clauses 11.1 to 11.6 of the G-Cloud Framework agreement Commitment Discount Customers can gain a discount off the standard rates by making a commitment for minimum monthly amounts during a 12 month period. The commitment relates to spend during the period (rather than VM s or GB s) as follows: PO Value Discount Level < 100K 0% 100K- 249K 5% 250K- 499K 9% 500K- 749K 13% 750K+ 16% Customers will be required to raise a non-conditional purchase order for the required net amount (after discount) which will entitle them to receive services up to the value of the gross (prediscount) amount. Customers will be required to break-down the commitment with monthly spend amounts any amount not consumed within an individual month will not be rolled forward to a subsequent month. Discounts are per purchase order only. Worked Example: If you know that you will spend at least 300,000 per year with Skyscape, you can make that commitment and receive an effective 9% discount. We would require a PO of 273,000 ( 300,000 less 9%) which will be payable even if you don t consume that level of Skyscape services within 12 months. Any consumption in excess of 300,000 will be billable at the standard Skyscape rates unless a new commitment is made. Document: Skyscape Pricing Guide (SC-GEN-42) Page 19 of 22

20 11 Appendix B: Service Levels All service levels are detailed more completely in the appropriate Skyscape Service Descriptions. In all cases, Skyscape Service Descriptions take precedence as the authoritative source over the information contained herein IaaS: Compute as a Service (Production) Service Level Agreement Compute Environment Location Disaster Recovery between DCs Performance of VM Inclusive 14 day backup 28 day backup retention Potential Backup location T&D BASIC STANDARD ENHANCED 99.90% 99.95% 99.99% 99.99% Single UK DC Single UK DC Single UK DC Dual UK DC No No No Yes Contended Uncontended Uncontended Uncontended Not included but optional at above rates Not included but optional at above rates Local or Second DC Not included but optional at above rates Not included but optional at above rates Local or Second DC Yes Local or Remote Not included but optional at above rates Local or Second DC Yes Local and Remote Not included but optional at above rates Dual UK DC Storage included (GB) QinetiQ Protective Monitoring Included for IL3 IaaS Optional for IL2 IaaS and OS/App components Document: Skyscape Pricing Guide (SC-GEN-42) Page 20 of 22

21 11.2 IaaS: Compute as a Service (Test & Development) TEST & DEVELOPMENT Service Level Agreement 99.90% Compute Environment Location Storage included 1 Backup Potential Backup location Performance of VM QinetiQ Protective Monitoring 11.3 IaaS: Storage as a Service Service Level Agreement Protection Level Single UK DC 50GB Not included but optional at above rates Local or Second DC Contended Included for IL3 IaaS Optional for IL2 IaaS and OS/App components BASIC STANDARD ENHANCED % 99.95% 99.99% Single copy Local Protection Remote Protection Scalability Unlimited Unlimited Unlimited Retention Configurable Configurable Configurable QinetiQ Protective Monitoring Included for IL3 IaaS Included for IL3 IaaS Included for IL3 IaaS 1 ENHANCED PLUS Services is as per ENHANCED with higher levels of Data Durability 11.4 SaaS: and Collaboration as a Service Service Level Agreement 99.99% Antivirus, Malware & Spam protection Multi-site Resilience Backup Archiving Relays available as standard QinetiQ Protective Monitoring Web Level AV included IL3 Content Inspection available Yes Daily Optional Cost per GB GSI, Internet Included for IL3 IaaS Document: Skyscape Pricing Guide (SC-GEN-42) Page 21 of 22

22 12 Document Control 12.1 Document Management Document Title Skyscape Pricing Guide Document Ref No: SC-GEN-42 Originating Author: Leighton James Original Publication Date: Frequency of Review: 6m Document Reviewer: Leighton James Document Approver: Simon Hansford 12.2 Revision History New Version Number 4.1 Date of Version Release Release Notes Minor updates. Price correction MHM BASIC IL2 & IL3. Changed classification to OPEN for public release on CloudStore. Reviewer Signature Leighton James Approver Signature Simon Hansford New Version Number 4.0 Date of Version Release Release Notes Original version produced for G-Cloud 4 Reviewer Signature Leighton James Approver Signature Simon Hansford Document: Skyscape Pricing Guide (SC-GEN-42) Page 22 of 22