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1 Download Installation Version: 1.2 Date:

2 1 Download of the SETUP files Download the Basic setup, the Main setup as well as the language setup for your country directly from (Link SUPPORT): Always mind the release date to be sure that you have downloaded the latest versions of these packages: Page 2/7

3 2 Windows operating system 2.1 System Administrator An installation of WinCan8 requires a direct access to certain system components that can only be guaranteed when logged in as system administrator. This account is already enabled per default on Windows XP, Professional but NOT on Windows 7/VISTA, Professional. Proceed as follows to activate it: Right click on the desktop icon Computer and select the menu command Manage: Select the category Local Users and Groups in the Computer Management dialogue box and open the subcategory Users. Right click on the User named as Administrator (system administrator) and select the command Properties: DEACTIVATE the option Account is disabled in this panel. So the account will be enabled! Set a password (e.g. "123") to log in as system administrator and confirm it. Close all the dialogue boxes and restart your PC Page 3/7

4 Log in as system administrator each time you have to install or update any WinCan8 related software: User Log in as system administrator to install or to update WinCan8! Log in as system administrator to install the scanner application! Log in as system administrator to install the video capture device driver! Log in as system administrator to install a GIS! When logged in with a domain administrator account or a user account with administrator privileges WinCan8 can NOT be installed completely! So certain functionalities of the application will be blocked whenever using them! Furthermore you must temporarily remove a CLIENT-PC from its domain prior to the activation of the system administrator and the installation of WinCan8. Otherwise the system administrator might in some cases be affected by restrictions defined by the domain controller and WinCan8 again will NOT be installed completely! 2.2 General check of the operating system Make sure that the following components of your Windows operating system have already been installed before you start the installation of WinCan8: Latest updates and service packs for your Windows operating system Windows XP: Microsoft.NET Framework 2.0, SP2 Windows XP: Windows MediaPlayer 11 Microsoft DirectX (directx_mar2009_redist.exe or higher) Latest version of the graphic board driver Temporarily disable the antivirus software installed on your PC Page 4/7

5 3 Installation of WinCan8 Make sure that any local WinCan8 dongle is unplugged before starting the installation. Network dongles can be plugged in during the installation. Log in as system administrator, double click on the file WinCan8CoreSetup.exe and follow the steps given by the wizard until the dialogue with the button FINISH is popping up: RESTART your PC. Log in as system administrator, double click on the file WinCan8Setup.exe and follow the steps given by the installation wizard: Double click on the LanguageSetup for your country and follow the steps given by the installation wizard. This will install all the specific items for pipe inspections used in your country (language files, damage catalogues, export interfaces ). for the United States of America for Great Britain for Australia for Singapore RESTART your PC to finish the basic installation of WinCan Configuration of the installation folder Finally check the installation folder C:\Program Files\WinCan v8 before launching the application. Right click on that folder, select the menu command Properties and check the settings as shown in the dialogue box below: The current user must have Full Control over the WinCan v8 installation folder and all of its subfolders and files! Page 5/7

6 4 Licensing of WinCan8 The license activates all the modules you have purchased. The basic informations therefore needed are stored in a small file (VTC file) that must fit to your USB-dongle (hardlock): 4261 On computers operating with WINDOWS 8/8.1 or WINDOWS 10 you will have to install the driver HASPUserSetup.exe provided in the folder C:\Program Files\WinCan V8\Utils\Drivers\Hardlock before you plug your dongle into a free USB port. Afterwards you may double-click on the WinCan8 icon on your desktop and the operating system automatically asks you to browse for the VTC file. First confirm the warning message that is popping up: If the system date displayed when hovering over the area with the system time (right end of the taskbar) is the same as indicated in the message box below you may confirm it: Finally browse for the VTC file that fits to your dongle number and click on the green button in the last dialogue box: Page 6/7

7 5 Troubleshooting after installation Check the following issues in order to prevent troubles that may occur after a correct installation of WinCan8: Right click on the desktop and select the menu command properties. Select the tab Settings and the button Advanced. Check the DPI value and set it to 96 (Default value). Otherwise WinCan8 won't be launched. Deactivate all the power saving options of your hard drive and monitor as well as the screen saver when working with WinCan8 on a notebook. Windows 7: Deactivate the User Account Control (UAC). Windows 7: Right click on the WinCan8 desktop icon, select the menu command Properties and follow the steps as described below: 1 Activate this option (3) for every user account! In case of further installation problems you may run again all the setup packages in the REPAIR mode. 5.1 Problems with video encoding card The quality of the LiveVideo signal as well as the functionality of the device must be tested with the application provided by the hardware manufacturer and automatically installed together with the driver: VITEC board: LiveWire test application (C:\Program Files\WinCan v8\wincan\utils\driver\vitec MobileCap124: app2250 (C:\Program Files\Mobile Cap124\DemoApp Other devices: (C:\Program Files\...) 5.2 Problems with the video quality The following issues can have an influence on the quality of the video clips recorded or displayed in WinCan8: Graphic card and the corresponding driver software (available on the website of the hardware manufacturer). Video encoding card and the corresponding driver software (available on the website of the hardware manufacturer). Previously installed software that implies an installation of additional video codecs or entire video codec packs. Page 7/7

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