Porting Discovery. Questions

Size: px
Start display at page:

Download "Porting Discovery. Questions"

Transcription

1 Porting Discovery Questions

2 PORTING DISCOVERY QUESTIONS FOR THE CUSTOMER IN ORDER TO COMPLETE THE LOA AND SUBMIT PORTING DOCUMENTS TO STAR2STAR, DO THE FOLLOWING: *Set the Porting timeframe expectation with the customer to be 30 days to 45 days. Let them know that if any of the submitted information is incorrect, this could add an additional 1-2 weeks to the initial 30-day timeframe. *Let the customer know that the Rate Center that the TN is being serviced from must be the same Rate Center as the actual service address in order to have it listed in the 411 Directory Listings and to also appear in the phone book. FOC Date: FOC stands for Firm Order Commitment. When you select a Porting date, this date is used as a Tentative FOC Date. This tentative date is the date that is asked for as a FOC Date. All parties in the industry try to adhere to this date. If the date is acceptable to the Donor Carrier (loosing carrier), and with our provider, this date becomes the formal FOC Date. As industry standard, this date will only be rejected if it cannot be met. However, the party rejecting the date will automatically suggest another date that is the closest date possible to the requested date. Fax Numbers: Confirm what the fax numbers are and separate them from the Telephone Numbers (TN) Be sure to identify, separate and clearly mark Fax Numbers from Voice Numbers. Project Ports: project is defined as a combination of both an ELS and a LI, or more then 20 numbers. After a Project Port has been submitted, numbers cannot be added or removed from the Port request. If a number needs to be added or removed, the complete project will have to be canceled and resubmitted with the corrected information. This starts the porting process over again from the beginning. Secure from the customer the following: COB (Copy of Customer s Bill): Secure a copy of the latest phone bill (within the last 45days) Security PIN#: ask to see the customer s last March/April s phone bill and copy the security pin off this bill. It will only appear on either March or April s bill. CRD (Customer Detail Record): While at the customer s office, call the current service provider and request a CDR (Customer Detail Record). Ask the customer to forward you a copy when they receive it. Second Edition 7/26/12 1

3 Service Address: Confirm the service address for each TN at each individual location (if more than one (1)). This should be included with the CDR. Billing Telephone Number: Confirm with the customer the BTN (Billing Telephone Number) is on the Phone Bill/CDR. If there are numbers remaining on the existing provider and the BTN is a number being ported, pick a new BTN for the remaining numbers. This new BTN will be given the provider along with the port request. Remaining Telephone Numbers: If there are numbers that are not porting, obtain a list of all these numbers. Should the numbers that are porting be part of a group such as Hunt, Centrex, ISDN, Ring Group, etc... please write down all the numbers porting and not porting from the group(s). Signing the LOA (Letter of Authorization): Ask who the Authorized individual is when working with the existing provider. Tell the customer that this person is the individual that will be required to sign the LOA. Call the provider and either verify who the Authorized individual is, and/or add your contact as an Authorized individual if needed. Must not be older than 45 days from the date the Port request is submitted to the Donor Carrier. PORTING DISCOVERY QUESTIONS FOR THE CUSTOMER IN ORDER TO COMPLETE THE LOA AND SUBMIT PORTING DOCUMENTS TO STAR2STAR, DO THE FOLLOWING: Pending Orders: Ask the customer if there are any recent or pending orders currently with the existing service provider. No orders can be currently active or initiated once the port request has been submitted or the port request will be rejected, even after the FOC (Firm Order Commitment) has been received. An example would be any service request, repair request, add-on request to the account. If there is a pending order, it will result in delay of the port. Features: Ask the customer if there is Centrex, Hunt Groups, ISDN, Ring Groups? These must be identified and noted within the porting request that is sent by the porting group to the provider on how to handle the existing groups and what to do with the remaining numbers. If yes, ask the customer these questions: How many members, and what are they? Second Edition 7/26/12 2

4 After porting, will there be any numbers left in these groups and what are they? Ask what the BTN is for each group PRI/DSL/T1:Ask the customer if there are existing PRI, DSL ort1 circuits? Ask if any of the numbers that are going to port are using any of these circuits, porting a number on a DSL may result in the existing provider cancelling the circuit Ask if any of these will be remaining or will end up being disconnected after the port Ask the customer if they have numbers used for the following: If yes, DO NOT SUBMIT these numbers for porting! Alarm/Security Credit Card Machines Elevator ELS - Enhanced Local Service: Enhanced features such as directory listings, 411 Directory Assistance Listings, and Called-Id are available for this type of line. Reconfirm with the customer what numbers are to be published, what the Caller-ID is going to be (limit 15 characters) and what numbers are not published. LI Local Services: LI is a plain number with no enhanced features such as directory listings, 411 Directory Assistance Listings, and Called-Id. These services are provided on LI lines. Rejections Incorrect Data: When the Port request is submitted to the Donor Carrier requesting the number(s) to be ported, all the data in the submitted order is checked by the Donor Carrier (loosing carrier) against their records. If what is submitted does not match their records for the customer, the request is rejected. This is why it is important to obtain a CSR (Customer Service Record) from the Donor Carrier. The CSR will contain the information that the Donor Carrier will be looking for on the Port request. The Porting group verifies the information that you submitted against the CSR, and corrects any incorrect information when they submit the Port request. Second Edition 7/26/12 3

5 PORTING DISCOVERY QUESTIONS FOR THE CUSTOMER IN ORDER TO COMPLETE THE LOA AND SUBMIT PORTING DOCUMENTS TO STAR2STAR, DO THE FOLLOWING: Most Common Rejections are caused by incorrect information, unidentified features, existing numbers not porting, numbers that are not working numbers for the customer, etc... Here are the most common rejections: BTN (Billing Telephone Number) Service Address Zip Code Company Name Incorrect Authorized signature on the LOA Pending Orders on the account No Port requests will be accepted by the Donor Carrier that has a Pending Order active. If the Port request has already been issued and is either; Waiting for an FOC, or has already received the FOC and is waiting for the day to port, the Port request will be rejected and canceled automatically by the Donor Carrier if the customer places an order or makes any changes to the account. At this point, the whole porting process will have to be started over again from the beginning. Existing Feature on the account such as: Centrex ISDN Hunt Group Ring Group Freeze (account freeze) Same as the old PIC Freeze used back in the days of Slamming Working Telephone Number Means there are other lines associated with the account/group Numbers not owned by the customer and or are provided by a different service provider The account has DSL or other circuits associated with the numbers This information must be identified on the Port request showing we know about them, and also noted on how to handle the features. This information will be on the CSR, again Second Edition 7/26/12 4

6 this is why the CSR is required. Outdated: LOA (Letter of Authorization) Must not be older than 45 days from the date the Port request is submitted to the Donor Carrier. COB (Copy of Customer s Bill) Must not be older than 45 days from the date the Port request is submitted to the Donor Carrier. Simple versus Complex Directory Listings Star2Star carriers will support a Simple Directory Listing in a white page publication local to the customer location. Our Carrier(s) support a maximum of 2 telephone numbers to be listed at the same address or location. A Simple Directory Listing consists of a single line listing only which may include: Business Name Address Telephone number Our Carrier(s) do not support Complex Directory Listings. Complex Directory Listings are any listing that go beyond the three primary items above and may be requested by a customer to include the following: Words indented Words in bold Captions or any secondary text that further describes the business listing; This is a restaurant. Multiple Listings where more than one entity is being presented in the listing on it s own line. o Example: Doctors, Lawyers, School personnel or School facility Foreign Listings o A Telephone number in a specific area code and exchange (i.e.: rate center), with a location address in another area code and exchange (i.e.: rate Center). Government listings or Blue Page listings typically found at the front of a publication Second Edition 7/26/12 5

MAINE END-USER MIGRATION GUIDELINES. CLEC to CLEC. and. CLEC to VERIZON

MAINE END-USER MIGRATION GUIDELINES. CLEC to CLEC. and. CLEC to VERIZON MAINE END-USER MIGRATION GUIDELINES CLEC to CLEC and CLEC to VERIZON Table of Contents I. Introduction...3 II. Commonly Used Abbreviations and Terms...5 III. General Principles...8 IV. Common Migration

More information

Transferring your existing phone number. TELUS Business Connect

Transferring your existing phone number. TELUS Business Connect Transferring your existing phone number TELUS Business Connect Let s get started This document outlines steps to help guide administrators and users through requesting a transfer of an existing phone number(s)

More information

User Guide for Patients

User Guide for Patients User Guide for Patients Creating a My Health Online Account Before you can create a My Health Online account you must register for this service at your GP practice. Your practice will provide you with

More information

LOCAL TELEPHONE SERVICE ADDENDUM to the. Carrier Account Master Service Agreement

LOCAL TELEPHONE SERVICE ADDENDUM to the. Carrier Account Master Service Agreement LOCAL TELEPHONE SERVICE ADDENDUM to the THIS LOCAL TELEPHONE SERVICE ADDENDUM ( Addendum ) shall be attached to and become a part of the ( Agreement ) by and between Electric Lightwave, LLC ( ELI ) and

More information

Volume. PANGEA COMMUNICATIONS CORPORATION Internet Fax Solutions. Virtual Fax Reseller Guide

Volume. PANGEA COMMUNICATIONS CORPORATION Internet Fax Solutions. Virtual Fax Reseller Guide Volume 2 PANGEA COMMUNICATIONS CORPORATION Internet Fax Solutions Virtual Fax Reseller Guide P A N G E A C O M M U N I C A T I O N S C O R P O R A T I O N Virtual Fax Reseller Guide Pangea Communications

More information

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line.

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. Anonymous Call Rejection Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. TO ACTIVATE ANONYMOUS CALL REJECTION 1. 2. Press *77 (on a rotary phone,

More information

Advanced Calling Features Guide

Advanced Calling Features Guide Advanced Calling Features Guide AUTOMATIC CALLBACK Use: Save time by not calling busy numbers over and over. Description: Calls the last number dialed without having to redial the number. If the redialed

More information

XO COMMUNICATIONS BUSINESS RULES FOR LOCAL NUMBER PORTABILITY. Guidelines and Instructions for the LSR Process

XO COMMUNICATIONS BUSINESS RULES FOR LOCAL NUMBER PORTABILITY. Guidelines and Instructions for the LSR Process XO COMMUNICATIONS BUSINESS RULES FOR LOCAL NUMBER PORTABILITY Guidelines and Instructions for the LSR Process The following are XO Communications ( XO s ) general business rules for local number portability

More information

Application for Local Business Telephone Service

Application for Local Business Telephone Service Service Application for Local Business Telephone Service Lackawaxen Telecommunications Services, Inc. 570-685-7111 www.ltis.net 104 Hotel Road P.O. Box 8 Rowland, PA 18457 (Please read the entire application,

More information

APPLICATION FOR COMMUNICATIONS SERVICES

APPLICATION FOR COMMUNICATIONS SERVICES APPLICATION FOR COMMUNICATIONS SERVICES GENERAL INFORMATION Type of service requested Residential Business Legal Name of Applicant Last First MI Applicant (Customer) name and membership name must be the

More information

Application for Local Residential Telephone Service

Application for Local Residential Telephone Service Service Application for Local Residential Telephone Service Lackawaxen Telecommunications Services, Inc. 570-685-7111 www.ltis.net 104 Hotel Road P.O. Box 8 Rowland, PA 18457 (Please read the entire application,

More information

Customer Onboarding Guide. How to successfully set up your service 2-9 users

Customer Onboarding Guide. How to successfully set up your service 2-9 users Customer Onboarding Guide How to successfully set up your service 2-9 users 1 Overview Welcome Thank you for choosing RingCentral as your phone system provider. This guide is designed to give you the information

More information

CENTREX service. user reference guide. Clearly different.

CENTREX service. user reference guide. Clearly different. CENTREX service user reference guide Clearly different. TABLE OF CONTENTS This user s guide provides instructions for using Centrex features. A check in the circle next to a feature means that your Centrex

More information

MOKAN DIAL, INC. MISSOURI BUSINESS SERVICE APPLICATION DATE: INSTALLATION DATE: CELL/CONTACT # BUSINESS NAME: SERVICE ADDRESS: BILLING ADDRESS:

MOKAN DIAL, INC. MISSOURI BUSINESS SERVICE APPLICATION DATE: INSTALLATION DATE: CELL/CONTACT # BUSINESS NAME: SERVICE ADDRESS: BILLING ADDRESS: MOKAN DIAL, INC. MISSOURI BUSINESS SERVICE APPLICATION DATE: INSTALLATION DATE: CELL/CONTACT # BUSINESS NAME: SERVICE ADDRESS: BILLING ADDRESS: TAX ID#: TAX EXEMPT: YES NO PRIMARY BUSINESS CONTACT: TYPE

More information

RESIDENTIAL PHONE FEATURES

RESIDENTIAL PHONE FEATURES RESIDENTIAL PHONE FEATURES User Guide Athens-Dec 9/10 Caller ID The Telephone display screen will show you the caller s name and telephone number, usually after the first complete ring. The service also

More information

Digital Phone Installation & User Guide

Digital Phone Installation & User Guide Digital Phone Installation & User Guide Telephone #1 Voicemail PIN Telephone #2 Voicemail PIN skybeam high speed internet digital phone We would like you to verify that the 911 address we have for you

More information

ACKNOWLEDGEMENTS REGARDING Simple Signal VoIP SERVICES AND 911-TYPE SERVICES

ACKNOWLEDGEMENTS REGARDING Simple Signal VoIP SERVICES AND 911-TYPE SERVICES ACKNOWLEDGEMENTS REGARDING Simple Signal VoIP SERVICES AND 911-TYPE SERVICES INTRODUCTION Pursuant to the Federal Communications Commission s VoIP E911 Order (WC Docket Nos. 04-36 and 05-196, FCC 05-116,

More information

Calling FEATURES. User s Guide. Call *123 or 336-463-5022 or visit yadtel.com

Calling FEATURES. User s Guide. Call *123 or 336-463-5022 or visit yadtel.com Calling FEATURES User s Guide Call * or 6-6-50 or visit yadtel.com Table of Contents QUICK REFERENCE GUIDE... KEEP IN TOUCH Call Waiting.... 5 Cancel Call Waiting.... 5 Three-Way Calling.... 6 Usage Sensitive

More information

June 22, 2011. DT 11-061; DT 09-059; DT 09-1 13; Audit of FairPoint Metrics, Proposed Metrics for Audit

June 22, 2011. DT 11-061; DT 09-059; DT 09-1 13; Audit of FairPoint Metrics, Proposed Metrics for Audit Via E-Mail and Federal Express Debra lowland, Executive Director New Hampshire Public Utilities Commission 21 South Fruit Street, Suite 10 Concord, NH 03301-2429 June 22, 2011 RE: DT 11-061; DT 09-059;

More information

MOKAN DIAL, INC. KANSAS RESIDENTIAL SERVICE APPLICATION DATE: INSTALLATION DATE: CELL/CONTACT # APPLICANT S NAME: SPOUSE: SERVICE ADDRESS:

MOKAN DIAL, INC. KANSAS RESIDENTIAL SERVICE APPLICATION DATE: INSTALLATION DATE: CELL/CONTACT # APPLICANT S NAME: SPOUSE: SERVICE ADDRESS: MOKAN DIAL, INC. KANSAS RESIDENTIAL SERVICE APPLICATION DATE: INSTALLATION DATE: _ CELL/CONTACT # APPLICANT S NAME: SPOUSE: SERVICE ADDRESS: _ BILLING ADDRESS: _ DIRECTORY LISTING: YES NO: ($2.00 PER MONTH

More information

Home Phone. Features Guide. Features Guide. Find out how to use the Home Phone call features. Voicemail 1571. Contents.

Home Phone. Features Guide. Features Guide. Find out how to use the Home Phone call features. Voicemail 1571. Contents. Home Phone Find out how to use the Home Phone call features Contents Voicemail 1571 Three way calling Reminder Call Ring Back 1471 (Last Number Called) 141 Number Withhold 1471 Erasure Caller Display Call

More information

CUSTOMER AUTHORISATION TO PORT PSTN/ISDN to VoIP

CUSTOMER AUTHORISATION TO PORT PSTN/ISDN to VoIP CUSTOMER AUTHORISATION TO PORT PSTN/ISDN to VoIP Partner Code Partner Business Name Rep Name Contact Number 1992 ANT 02 6647 3258 Read First: The Customer Authorisation Form must be completed and forwarded

More information

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 900 NUMBER BLOCKING FREE Blocks 900 or Premium calls from being made from your phone. ANONYMOUS CALL REJECTION $1.00 This service automatically

More information

Workflow Instructions Entering an Electronic Check Request

Workflow Instructions Entering an Electronic Check Request 2010 Workflow Instructions Entering an Electronic Check Request The Workflow Electronic Check Request process enables a user to create a payment request from his/her desktop and successfully route it to

More information

TEXAS CLEC-TO-CLEC AND CLEC-TO-ILEC MIGRATION GUIDELINES

TEXAS CLEC-TO-CLEC AND CLEC-TO-ILEC MIGRATION GUIDELINES Figure: 16 TAC 26.131(d) TEXAS CLEC-TO-CLEC AND CLEC-TO-ILEC MIGRATION GUIDELINES THE PUBLIC UTILITY COMMISSION OF TEXAS July 25, 2003 Table of Contents I. Introduction... 1 II. General Principles... 2

More information

Request for Proposals: Telecommunications and Local and Long Distance Services. Response to RFIs/Questions. Updated January 23, 2013

Request for Proposals: Telecommunications and Local and Long Distance Services. Response to RFIs/Questions. Updated January 23, 2013 Request for Proposals: Telecommunications and Local and Long Distance Services Response to RFIs/Questions Updated January 23, 2013 Q1. Is IUSD open to a hosted PBX VoIP solution? A. At this time, IUSD

More information

SECTION 6 SUPPLEMENTAL SERVICES

SECTION 6 SUPPLEMENTAL SERVICES Original page 65 SECTION 6 SUPPLEMENTAL SERVICES 6.1 Directory Assistance 6.1.1 Description Provides for identification of telephone directory numbers, via an operator or automated platform. Customers

More information

FairPoint Wholesale User Forum Agenda & Opening Remarks

FairPoint Wholesale User Forum Agenda & Opening Remarks FairPoint Wholesale User Forum Agenda & Opening Remarks John Berard - Director, Wholesale Customer Relations Portland, Maine June 23, 2011 Agenda Opening Remarks and Conference Call Etiquette Mute Phones

More information

VoIP Services User Guide

VoIP Services User Guide VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential

More information

VIII. Deployment Schedule

VIII. Deployment Schedule VIII. Deployment Schedule Project Management Process & Project Team Project Management Process BetterWorld will prepare a detailed project plan with specific tasks, milestones, and estimated completion

More information

Business Phone Service. Calling Features & Instruction Guide

Business Phone Service. Calling Features & Instruction Guide Business Phone Service Calling Features & Instruction Guide HUNTING Hunting is a system that routes phone calls through your phone lines until an idle line is found. CALLER ID PER CALL BLOCKING (67) Pressing

More information

BellSouth Complete Choice for Business plan

BellSouth Complete Choice for Business plan BellSouth Complete Choice for Business plan BellSouth Complete Choice for Business plan Customized to your exact business needs Here s the all-in-one local calling plan where you can customize your local

More information

G4 POTS LINE VOICE CLASS FEATURES

G4 POTS LINE VOICE CLASS FEATURES G4 POTS LINE VOICE CLASS FEATURES FEATURE & DESCRIPTION 10-10 Restriction (SCREEN1010) This feature restricts accessing to another long distance carrier by dialing 10-10-xxx. Caller is forced to use the

More information

Contents. WOW! Phone Reference Guide

Contents. WOW! Phone Reference Guide WOW! Phone Reference Guide Intro to WOW! Phone P-1 WOW! Phone Features P-1 Call Waiting P-1 Call Forwarding P-1 3-Way Calling P-1 Call Return P-1 Anonymous Call Rejection P-2 Caller ID P-2 Caller ID Block

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

This service allows you to talk to the 3rd party before transferring the original called party to them. To use Attended Call transfer:

This service allows you to talk to the 3rd party before transferring the original called party to them. To use Attended Call transfer: Calling Features Attend Call Transfer Auto Redial Anonymous Call Rejection Call Blocking Call Forward Busy Line Call Forward Don't Answer Call Forwarding Remote Access Call Forwarding Universal Call Holding

More information

CSR REPORT 2016 Corporate Social Responsibility Report

CSR REPORT 2016 Corporate Social Responsibility Report CSR REPORT 2016 Corporate Social Responsibility Report 01 02 03 07 13 14 15 17 Business 19 20 21 22 Support and Contribution 23 Management System 27 31 with Employee 02 Business 03 1 2 04 18 1 3 4 2 6

More information

User Guide Page 4-1 REpair Trouble Administration System (RETAS) for CLECs

User Guide Page 4-1 REpair Trouble Administration System (RETAS) for CLECs Page 4-1 4. Trouble Ticket Tracking Functions You may need to check the status of a ticket, request to cancel the ticket or look for history on a recently closed ticket. In this Chapter you will learn

More information

Student Blue Portal. Table of Contents

Student Blue Portal. Table of Contents Student Blue Portal Introduction The Student Blue tool is used by students enrolled and who want to enroll in the Student Blue plan. Students will have the ability to manage the health coverage enrollment

More information

How To Use Your Calling Features. A Simple Guide META. 011910sip

How To Use Your Calling Features. A Simple Guide META. 011910sip How To Use Your Calling Features A Simple Guide 011910sip META Unconditional Call Forwarding (Call Forwarding) How to activate Unconditional Call Forwarding: 1. 72 followed by the number to which your

More information

AT&T Business and AT&T Consumer VoIP Services Local Number Portability (LNP) Port Out Handbook

AT&T Business and AT&T Consumer VoIP Services Local Number Portability (LNP) Port Out Handbook AT&T Business and AT&T Consumer VoIP Services Local Number Portability (LNP) Port Out Handbook AT&T Business and AT&T Consumer VoIP Services LNP Procedures SPID # 7125 AT&T Local Network Services AT&T

More information

APPLICATION FOR NEW SERVICE

APPLICATION FOR NEW SERVICE APPLICATION FOR NEW SERVICE COMPLETE AND RETURN WITH $25.00 PREPAYMENT $25.00 Due with Application ($10-Membership, $15-Installation) Lifeline Discounts available to Qualified Applicants. See CSR for more

More information

VoIP Porting Authorisation Form

VoIP Porting Authorisation Form VoIP Porting Authorisation Form The Porting Authorisation Form must be completed and returned to DCSI along with a full copy of your latest telephone bill (without the itemised call section, if applicable)

More information

IOWA COMMUNICATIONS NETWORK REQUEST FOR SERVICES

IOWA COMMUNICATIONS NETWORK REQUEST FOR SERVICES Email Completed form to ICN.CSS@Iowa.gov IOWA COMMUNICATIONS NETWORK REQUEST FOR SERVICES REQUESTING INFORMATION SECTION Requesting Agency: (a) Person Preparing this Request: (c) Agency Internal Tracking

More information

A Quick Reference to Telephone Features and Services

A Quick Reference to Telephone Features and Services A Quick Reference to Telephone Features and Services Table of Contents I. Individual Features A. Call Waiting B. Cancel Call Waiting C. Three-Way Calling D. Speed Calling E. Call Return F. Repeat Dialing

More information

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGS.U.1506.R

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGS.U.1506.R wowforbusiness.com Business Services PHONE FEATURES User Guide BPGS.U.1506.R Anonymous Call Rejection 1. It s easy to activate and start blocking anonymous calls. Simply lift the receiver and press *77.

More information

Travel Card. Cardholder Frequently Asked Questions. June 2014 T.FQ.S.20141.E

Travel Card. Cardholder Frequently Asked Questions. June 2014 T.FQ.S.20141.E Travel Card Cardholder Frequently Asked Questions Travel Card (1) Where can I use my card? Your card may be used anywhere debit cards are accepted. The brand marks on your card indicate where the card

More information

Table of Contents. Access this document and other HRIS information at http://ai.catholic.net.au/hris Page 1

Table of Contents. Access this document and other HRIS information at http://ai.catholic.net.au/hris Page 1 Table of Contents 1. Introduction... 2 2. General... 3 2.1 What is a Secret Question and Answer... 3 2.2 Set up Secret Question and Answer... 4 2.3 General Questions... 6 3. Home Portal... 7 3.1 Mail Inbox...

More information

Administrator Guide. Start-up Guide for Administrators

Administrator Guide. Start-up Guide for Administrators Administrator Guide Start-up Guide for Administrators RingCentral Office@Hand from AT&T Start-up Guide for Administrators Table of Contents Table of Contents Welcome to RingCentral Office@Hand from AT&T...5

More information

PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE

PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE Flash Calls NOTE: Flash calls are available on devices with flash functionality. Call Transfer While engaged in call to be transferred: 1. Press flash

More information

How does the EMV Travel Prepaid Card work?

How does the EMV Travel Prepaid Card work? How does the EMV Travel Prepaid Card work? The EMV Travel Prepaid Card is a reloadable prepaid Visa Reloadable EMV Travel Prepaid Card, which means you can spend up to the value placed on the card anywhere

More information

Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide

Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide Contents Page: Cisco 7940/7942 IP Phone Quick Reference Guide Contents 2 Introduction 3 Phone Overview 3 How Do I: 4 Place a Call? 4 Put

More information

Commercial Telephone User Guide

Commercial Telephone User Guide Commercial Telephone User Guide ing WELCOME Packages Welcome to Ciello. We are pleased to provide you with our quality service and support. We value relationships with our customers and look forward to

More information

LAFOURCHE TELEPHONE CO., LLC Second Revised Page 1 Larose, Louisiana Cancels First Revised Page 1

LAFOURCHE TELEPHONE CO., LLC Second Revised Page 1 Larose, Louisiana Cancels First Revised Page 1 LAFOURCHE TELEPHONE CO., LLC Second Revised Page 1 Cancels First Revised Page 1 By: John D. Scanlan, President Issued: February 1, 2012 Effective: February 15, 2012 OBSOLETE SERVICE OFFERINGS TABLE OF

More information

HAYNEVILLE TELEPHONE COMPANY, INC. SERVICES APPLICATION

HAYNEVILLE TELEPHONE COMPANY, INC. SERVICES APPLICATION HAYNEVILLE TELEPHONE COMPANY, INC. SERVICES APPLICATION SELLER SUBSCRIBER Hayneville Telephone Company, Inc. (HTC) P.O. Box 175 Hayneville, AL 36060 Telephone: 334-548-2101 Fax: 334-548-2051 Name: Address:

More information

Information Systems Cisco 7965 IP Phone Quick Reference Guide

Information Systems Cisco 7965 IP Phone Quick Reference Guide Information Systems Cisco 7965 IP Phone Quick Reference Guide Contents Cisco 7965 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call

More information

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQs) Office - 010 590 0000 Office fax - 087 940 0001 Web: www.ecntelecoms.com Table of Contents Telkom s Consumer Guidelines GNP...3 Information From Telkom Regarding PRIs,

More information

How To Use A Cell Phone On A Cell (Cell Phone) On A Landline Phone On An Iphone Or Ipad Or Ipa (Cellphone)

How To Use A Cell Phone On A Cell (Cell Phone) On A Landline Phone On An Iphone Or Ipad Or Ipa (Cellphone) STANDARD TELEPHONE USER GUIDE idcs 500 DIGITAL COMMUNICATIONS SYSTEM November 2001 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any

More information

For customers in IN, IL, OH, MI. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGM.U.1506.R

For customers in IN, IL, OH, MI. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPGM.U.1506.R wowforbusiness.com Business Services PHONE FEATURES User Guide BPGM.U.1506.R Anonymous Call Rejection 1. It s easy to activate and start blocking anonymous calls. Simply lift the receiver and press *77.

More information

User Guide for Patients

User Guide for Patients User Guide for Patients Creating a My Health Online Account Before you can create a My Health Online account you must register for this service at your GP practice. Your practice will provide you with

More information

ACN Digital Phone Service. General

ACN Digital Phone Service. General ACN Digital Phone Service General 1. What do I need in order to benefit from ACN Digital Phone Service? Customers will need a broadband Internet connection with a minimum available upload speed of 128

More information

CRTC 25540 PEOPLE'S TEL LIMITED PARTNERSHIP Page 1 Revision 1 GENERAL TARIFF Section 60 TABLE OF CONTENTS

CRTC 25540 PEOPLE'S TEL LIMITED PARTNERSHIP Page 1 Revision 1 GENERAL TARIFF Section 60 TABLE OF CONTENTS PEOPLE'S TEL LIMITED PARTNERSHIP Page 1 Revision 1 10 TITLE PAGE 20 PREFACE 2. Tariff Revisions 3. Numbering 30 CODES AND SYMBOLS 40 ABBREVIATIONS 50 CHECK PAGES 60 70 INDEX 75 CARRIER ACCESS TARIFF C

More information

EDI Insight Manual. Training Manual. Presented By

EDI Insight Manual. Training Manual. Presented By EDI Insight Manual Training Manual Presented By EDI Insight Manual 2 Step 1 Upload File: Select the file to transmit on the eceno claims transmission screen and click connect. Login to EDI Insight, when

More information

V-IP Featurephone Quick Reference User Guide. Introduction to your V-IP Featurephone

V-IP Featurephone Quick Reference User Guide. Introduction to your V-IP Featurephone Introduction to your V-IP Featurephone The V-IP Featurehone provides the same functionality as the BT Versatility Featurephone. It can be connected directly to the BT Versatility system or installed at

More information

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 900 NUMBER BLOCKING FREE Blocks 900 or Premium calls from being made from your phone. ANONYMOUS CALL REJECTION $1.00 This service automatically

More information

How To Use An Ooma System Without A Landline Phone Without A Backup Plan

How To Use An Ooma System Without A Landline Phone Without A Backup Plan User Guide i table of contents iii Getting Started...2 Using the ooma System with a Landline... 2 Landline Provisioning... 2 Basic Calling...4 Verify ooma Service is Working... 4 Placing Calls... 4 Answering

More information

TekTalk WELCOME GUIDE

TekTalk WELCOME GUIDE TekTalk WELCOME GUIDE Follow these instructions for an accurate guide to your TekTalk hardware setup. 1 2 3 4 5 When first connecting TekTalk, connect the included Ethernet cable to an available Ethernet

More information

-Drug Master File- Project Management Perspective. CDR Kun Shen, Pharm.D., M.S., BCPS

-Drug Master File- Project Management Perspective. CDR Kun Shen, Pharm.D., M.S., BCPS -Drug Master File- Project Management Perspective CDR Kun Shen, Pharm.D., M.S., BCPS Disclaimer & Disclosure Views presented are those of the speaker and do not reflect official FDA, DHHS or other government

More information

Dutchess Community College 2016-2017 Guide to Using IRS Data Retrieval Tool & Tax Return Transcript Instructions

Dutchess Community College 2016-2017 Guide to Using IRS Data Retrieval Tool & Tax Return Transcript Instructions Dutchess Community College 2016-2017 Guide to Using IRS Data Retrieval Tool & Tax Return Transcript Instructions Important Changes to the FAFSA Process The US Department of Education has streamlined the

More information

Integrating the Avaya Definity G3 Analog PBX

Integrating the Avaya Definity G3 Analog PBX NetVanta Unified Communications Technical Note Integrating the Avaya Definity G3 Analog PBX Introduction With in-band integration, one pathway between the private branch exchange (PBX) and the UC server

More information

McGraw Communications, Inc. 228 East 45th Street, 12th Floor New York, New York 10017 (888) 543-2000(888) 543-2000

McGraw Communications, Inc. 228 East 45th Street, 12th Floor New York, New York 10017 (888) 543-2000(888) 543-2000 Original Page No. 1 (888) 543-2000(888) 543-2000 LOCAL EXCHANGE PRICELIST Original Page No. 2 SECTION 1 - SERVICES, PRICES AND CHARGES 1. LOCAL EXCHANGE SERVICE a. Business Local Exchange Services are

More information

Our Customer Terms Previous Offers

Our Customer Terms Previous Offers Content Click on the section that you are interested in. 1 About 2 Residential 50% Bonus Quota 12 NBN Contracts VoIP Free Mitron DSL Plan Overhaul DSL Hot Offer (1 or 2 months Free) Virtual Fax 30% Double

More information

LOCAL EXCHANGE SERVICES CHECK SHEET

LOCAL EXCHANGE SERVICES CHECK SHEET 211 th Revised Page 2 Cancels 210 th Revised Page 2 CHECK SHEET PAGE REVISION PAGE REVISION 1 10 th Rev. 26 2 nd Rev. 2 211 th Rev. * 27 2 nd Rev. 2.1 22 nd Rev. 28 2 nd Rev. 3 43 rd Rev. 29 2 nd Rev.

More information

AT&T Price List. Voice Communications Network Services Contract Contract Number 85016

AT&T Price List. Voice Communications Network Services Contract Contract Number 85016 Contract Contract Number 85016 Effective Date of : October 1, 2013 TABLE OF CONTENTS SCHEDULE A Business Lines... 4 PrimePath... 4 PrimePath with Measured Usage, Circuit s... 4 PrimePath with Measured

More information

MOKAN DIAL, INC. MISSOURI RESIDENTIAL SERVICE APPLICATION

MOKAN DIAL, INC. MISSOURI RESIDENTIAL SERVICE APPLICATION MOKAN DIAL, INC. MISSOURI RESIDENTIAL SERVICE APPLICATION DATE: INSTALLATION DATE: CELL/CONTACT # APPLICANT S NAME: SPOUSE: SERVICE ADDRESS: BILLING ADDRESS: DIRECTORY LISTING: YES NO: LIST AS: ADDITIONAL

More information

Features Phone Access... 1. Features Web Access... 3. emta Quick Reference Guide...14. Troubleshooting...15. Quick Reference Guide...

Features Phone Access... 1. Features Web Access... 3. emta Quick Reference Guide...14. Troubleshooting...15. Quick Reference Guide... Phone TABLE OF CONTENTS Features Phone Access... 1 Features Web Access... 3 emta Quick Reference Guide...14 Troubleshooting...15 Quick Reference Guide...16 Features Phone Access Caller ID Feature that

More information

Cincinnati Bell Any Distance Inc. Original Page 1 Effective: March 31, 2012

Cincinnati Bell Any Distance Inc. Original Page 1 Effective: March 31, 2012 Original Page 1 1. DIRECTORY LISTINGS Primary Listing A primary listing is the listing furnished as a part of the local exchange service. It includes the name of the customer; a business, purpose, or other

More information

STANDARD TELEPHONE USER GUIDE

STANDARD TELEPHONE USER GUIDE STANDARD TELEPHONE USER GUIDE for OfficeServ 100, OfficeServ 500 and OfficeServ 7000 Series September 2005 Samsung Telecommunications America reserves the right without prior notice to revise information

More information

CCI Hosted Voice Services Special Calling Features Quick Reference Guide

CCI Hosted Voice Services Special Calling Features Quick Reference Guide CCI Hosted Voice Services Special Calling Features Quick Reference Guide Feature Access Code Calls NOTE: Feature access codes provided in this guide are examples. Anonymous Call Rejection Activation 1.

More information

Centrex Service Feature Phone M5216 User Guide. (Version 2.0)

Centrex Service Feature Phone M5216 User Guide. (Version 2.0) Centrex Service Feature Phone M5216 User Guide (Version 2.0) Table of Content 1 Phone Set Features and Functions... 4 2 Voice Call Operation... 5 2.1 Answering a call on a Directory Number (DN)... 5 2.2

More information

Configuring Jet Essentials for Microsoft Dynamics NAV 2013 and higher

Configuring Jet Essentials for Microsoft Dynamics NAV 2013 and higher Configuring Jet Essentials for Microsoft Dynamics NAV 2013 and higher Overview Versions of Jet Essentials 2012 R2 and higher include the ability to report from databases for Microsoft Dynamics NAV 2013

More information

AARP Medicare Supplement Program. Information Guide. Alabama Launch. 1 For internal use only

AARP Medicare Supplement Program. Information Guide. Alabama Launch. 1 For internal use only AARP Medicare Supplement Program Information Guide Alabama Launch 1 Table of Contents How to enroll with Healthy Contributions...3-5 AARP Medicare Supplement Program at a glance.....6 Fitness Incentive

More information

Standard Telephone User Guide

Standard Telephone User Guide Standard Telephone User Guide STANDARD TELEPHONE USER GUIDE for OfficeServ 100, OfficeServ 500 and OfficeServ 7000 Series May 2009 Samsung Telecommunications America reserves the right without prior notice

More information

Centrex CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: 1A 5E DMS 100 EWSD DMS 10

Centrex CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: 1A 5E DMS 100 EWSD DMS 10 Centrex CustoPAK USER GUIDE Telephone Number Verizon Telephone Number Switch Type: 1A 5E DMS 100 EWSD DMS 10 Table of Contents Introduction to This Guide... 3 Overview of Your CustoPAK System... 5 Terms

More information

Bills will be rendered monthly to Customer.

Bills will be rendered monthly to Customer. All prices in this Pricelist are available with term and volume discounts offered via customer service agreements within the exchange service areas of Qwest Corporation within the Sate of Utah. Billing

More information

User Guide Verizon Centrex CustoPAK

User Guide Verizon Centrex CustoPAK User Guide Verizon Centrex CustoPAK Telephone Number Verizon Telephone Number Switch Type: 1A 0 EWSD 2008 Verizon. All Rights Reserved. 3001-0708 Table of Contents Introduction to This Guide... 3 Overview

More information

Mitel IP Phone User Reference Guide Release 5.0

Mitel IP Phone User Reference Guide Release 5.0 830 Parkview Drive North, El Segundo, CA 90245 Tel: 310 747 3232 Fax: 310 747 3233 WWW.UNIVOIP.COM OfficeConnect Mitel IP Phone User Reference Guide Release 5.0 Note: The information contained in this

More information

PART 17 - ISDN Services 1st Revised Sheet 1 SECTION 2 - ISDN Primary Rate Interface (PRI) Cancels Original Sheet 1

PART 17 - ISDN Services 1st Revised Sheet 1 SECTION 2 - ISDN Primary Rate Interface (PRI) Cancels Original Sheet 1 PART 17 - ISDN Services 1st Revised Sheet 1 SECTION 2 - ISDN Primary Rate Interface (PRI) Cancels Original Sheet 1 1. ISDN PRIME SERVICE A. Description ISDN (Integrated Services Digital Network) Prime

More information

ADVANCED AND CUSTOM CALLING FEATURES

ADVANCED AND CUSTOM CALLING FEATURES ADVANCED AND CUSTOM CALLING FEATURES Call Waiting Call Waiting Alert: This feature alerts you of new incoming calls when you are already on a call. You will hear a short beep when the second call is received,

More information

ITRANS PENDING CLAIMS MAILBOX

ITRANS PENDING CLAIMS MAILBOX ITRANS PENDING CLAIMS MAILBOX INSTRUCTIONS FOR EAGLESOFT USERS ON HOW TO RETRIEVE PENDING CLAIMS Updated: April 2013 OVERVIEW As of February 20 th, 2012, itrans began to send a message to Dental Offices

More information

RIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN MEDICAL SETTINGS

RIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN MEDICAL SETTINGS RIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN MEDICAL SETTINGS PLEASE NOTE: For information in alternative formats or a language different than English, contact the Disability Rights Network at 800-692-

More information

AAPT Business NBNPhone

AAPT Business NBNPhone AAPT Business NBNPhone Service Schedule NBN and NBN Co are trademarks of NBN Co Limited and are used under licence from NBN Co Limited. This Service Schedule forms part of the Agreement between Us and

More information

CENTREX PLUS User Guide

CENTREX PLUS User Guide CENTREX PLUS User Guide Welcome to Centrex Plus. With your new network-based system housed and maintained in a FairPoint Central Office you will be able to increase your productivity and reduce your costs.

More information

Ben Richards esigned 2014-03-26 03:06PM EDT robert.richards@twcable.com Time Warner Cable Business Class Account Executive

Ben Richards esigned 2014-03-26 03:06PM EDT robert.richards@twcable.com Time Warner Cable Business Class Account Executive : Robert Richards : ext: Cell : Fax: Email: Order # 3987884 Customer Information: Customer Code Business Name Envision Science Academy Customer Type: New Customer Federal Tax ID Tax Exempt Status Tax Exempt

More information

Inter-Tel. 3000 IP Phone Quick Reference Guide

Inter-Tel. 3000 IP Phone Quick Reference Guide Inter-Tel 3000 IP Phone Quick Reference Guide Introduction to your IP Phone The Inter-Tel 3000 IP Phone provides the same functionality as the Inter-Tel 3000 digital telephone sets. It can be connected

More information

Industry Notification Accessible Letter

Industry Notification Accessible Letter 155 Gannett Drive South Portland, ME 04106 Industry Notification Accessible Letter Date: November 18, 2008 Number: SYS 0035-11182008 Effective Date January 2009 Category: System Subject: Updated Wholesale

More information

WiLine Networks, Inc. Customer Admin Guide

WiLine Networks, Inc. Customer Admin Guide WiLine Networks, Inc Customer Admin Guide Copyright Copyright 2010, WiLine Networks, Inc. All rights reserved. This document may not be copied or otherwise reproduced, in whole or in part, except as specifically

More information

CINCINNATI BELL TELEPHONE COMPANY LLC Nonresidence Service Agreement - Local Telephone Services. Section 20 Total Access

CINCINNATI BELL TELEPHONE COMPANY LLC Nonresidence Service Agreement - Local Telephone Services. Section 20 Total Access A. DESCRIPTION The business bundles in this section contain specific groups of business services; priced at rates that are less than if the services were purchased separately. These packages contain a

More information

2-Line CapTel User Guide

2-Line CapTel User Guide 2-Line CapTel User Guide This information is provided as a supplement for CapTel users who wish to use 2-line capabilities. For more complete information about using your CapTel, please refer to the CapTel

More information

one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY

one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://portal.priorityonenet.com/ and log in to the PriorityOne portal account. If you would like your web browser to keep you

More information