Using eselect plus Mobile App (US)

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1 Using eselect plus Mobile App (US) for ipad ȚM iphone ȚM and ipod touch TM US (11/12)

2 Need help? Call or Record your eselect plus Account Number here: 2

3 Contents Important: Read First... 2 Set up the app... 3 Connect the card reader... 4 Sign into/sign out of the mobile app... 5 Basic navigation tips... 7 Financial transactions... 8 Receipts Reporting Demo mode Troubleshooting

4 Important: Read First Before you begin Please note that this guide provides instructions on how to download and use the eselect plus mobile app on your Apple mobile device. Note: For instructions on how to use the eselect plus Merchant Resource Center to manage your store or account settings, refer to the eselect plus Merchant Resource Center User Guide available from the eselect plus Downloads portal. 1. Ensure that your store is activated (see Activate your eselect plus store below if you are doing the activation). 2. You must have the following eselect plus sign-in credentials to proceed: eselect Username eselect Store ID eselect Password 3. Download and install the app to your mobile device (see page 3). If your business supports gratuities, you may wish to enable the tip prompting feature (see page 3). 4. Connect the card reader attachment to your mobile device (see page 4). 5. To begin processing mobile transactions, sign in (see page 5). Note: At your first sign-in you will be prompted to read and accept a Terms of Agreement. Activate your eselect plus store 1. Visit https://esplus.moneris.com/usmpg/activate. 2. In the Merchant ID field, enter your eselect plus Account Number. Note: Your eselect plus Account Number is a 13-digit number provided to you in the that you received from Moneris to confirm your order. 3. In the Store ID field, enter your eselect plus Store ID. 4. Tap Next. 5. Enter your name and password information. 6. Tap Next. 7. Select and answer the three security questions from the drop-down lists, and enter your address. 8. Tap Complete Activation. A congratulations confirmation screen appears. Your eselect plus store is now activated. 2

5 Set up the app Download and install the app The eselect plus mobile app is available on the App Store. To download and install the app to your Apple ipad, iphone, or ipod touch, follow these steps. From the Apple home screen: 1. Open App Store. 2. In the Business category, search for eselect then select the app. 3. Tap Free, and then tap INSTALL APP. 4. When prompted, enter your Apple ID and password, and then tap OK. 5. When the installation is complete, the Apple home screen appears. The eselect plus mobile app is ready to use. View the eselect plus mobile app version number 1. Sign into the mobile app (see page 5). 2. Tap settings. 3. Under eselect Mobile Application locate the version number near the bottom of the screen. 4. Tap Home or eselect PLUS (top of the screen) to return to the eselect plus home menu. Configure tip prompt: credit Purchases Note: Tip prompting is not supported for cash Purchases nor other financial transactions. 1. Sign into the mobile app (see page 5). 2. Tap settings. 3. Under Account Settings, tap the Tip on Purchase option to select ON or OFF: ON: Enables tip prompting on credit card Purchases. OFF: Disables tip prompting. 4. Tap Home or eselect PLUS (top of the screen) to return to the eselect plus home menu. 3

6 Connect the card reader Each time you wish to connect the card reader, follow these steps: 1. Remove the card reader from the case. 2. Plug the card reader jack into the audio port on your mobile device. card reader card reader jack plugged into audio port (not shown) stabilizer flap 3. Your card reader is now connected to your device. Tips and hints on swiping 1. Before swiping a card, make sure the media speaker on your device is turned off. 2. After you tap Swipe Card: Ensure that the volume level of your device is maximized before swiping the card. Wait for the prompt Please swipe card to appear on the screen before swiping the card. 3. When swiping a card: Ensure that the magnetic stripe on the card is facing the card reader s stabilizer flap. Ensure that the card is swiped in a smooth motion. Ensure that the full length of the magnetic stripe is swiped through the card reader. 4

7 Sign into/sign out of the mobile app Sign in To process mobile transactions, you must sign in. From the Apple home screen: 1. Tap the eselect plus icon to launch the mobile app. 2. When the eselect plus sign-in screen appears, enter your sign-in credentials. 3. Tap Sign In. If prompted to change your password, enter the required data, and tap Update Password. If prompted to select and answer three security questions, see Configure security questions/ answers on page 6. If prompted to answer one security question, answer it, and tap Continue. 4. When the eselect plus home menu appears, you may begin processing transactions. Note: To have your credentials pre-filled the next time you sign in, see Default Username and Store ID below. Default Username and Store ID Pre-fills the sign-in fields with your credentials whenever you launch the app. 1. Sign into your eselect plus mobile app (see above). 2. When the eselect plus home menu appears, tap settings. 3. Under Login Credentials, fill in the fields. 4. Tap Home or eselect PLUS (top of the screen) to return to the eselect plus home menu. Sign out To ensure that unauthorized transactions cannot be processed from your mobile device, sign out of the mobile app when you are not using it. From the eselect plus home menu: 1. Tap settings. 2. Under the Account Settings options, tap Logout. The eselect plus sign-in screen appears once you are signed out. 3. Press your device s Home button to return to the Apple home screen. The mobile app is now closed; you cannot process transactions on your mobile device until you sign in again (see above). 5

8 Need to reset your password? From the Apple home screen: 1. Tap the eselect plus icon to launch the mobile app. 2. Tap Try eselect in Demo Mode. The Settings options appear. 3. Under Account Settings, tap Forgot Password?. 4. Enter your Username and Store ID, and tap Next. 5. Answer the security question, and tap Next. 6. When the Success confirmation dialog box appears, tap OK. 7. A temporary password will be ed to the address that you registered to your eselect plus store sign-in account. 8. When you next sign in (see page 5), be sure to enter the temporary password in the eselect Password field. Note: You will be subsequently prompted to create a new password, which you will use from now on to sign into your mobile app and the eselect plus Merchant Resource Center. Configure security questions/answers The questions/answers that you configure will be used to identify you in the event that you forget your password. (Periodically you may be prompted to answer one of the questions when signing in.) Note: The same security questions/answers also apply to the eselect plus Merchant Resource Center. 1. Select a question from each of the three drop-down lists, and enter an answer for each. 2. In the Address field, enter your address. Note: The temporary password will be sent to this address in the event that you forget your sign-in password and need to have it reset. 3. Tap Continue. When the eselect plus home menu appears, you may process transactions on your device. Note: To have your sign-in credentials pre-filled the next time you sign in, see Default Username and Store ID on page 5. 6

9 Basic navigation tips The sign-in screen This screen appears whenever you launch the eselect plus mobile app from an idle state (and you are not already signed in). The home menu This menu appears when you sign in. From this menu you can initiate any operation or access the help resource. To access the help resource, tap the icon at the bottom of the home menu. (See Need help? on the back page for more details.) To return to the home menu from any other screen while you are signed in: Tap Home. (The icon will appear at the top left on the screen.) OR Tap eselect PLUS. (The icon will appear at the top right on the screen.) 7

10 Financial transactions If the text DEMO MODE appears near the top of every screen, the app is in Demo mode. Transactions processed in this mode will NOT affect your bank accounts. See page 18 for details. Process a Purchase with a credit card From the eselect plus home menu: 1. Tap purchase. 2. Tap Card. 3. If you wish to track the transaction using your own identifier, enter an ID in the Customer ID or Order ID field. Note: The Order ID must be unique. (If you do not enter this ID, one will be auto-generated when you submit the transaction.) 4. In the Address field, enter the address to which the customer receipt will be sent, or select one from your contacts list (tap the icon). Note: The receipt will be sent automatically when you submit the transaction. If required, you can print a receipt from your eselect plus Merchant Resource Center following the transaction. 5. In the Amount ($) field, enter the Purchase amount (#.##). 6. Enter the card information. You have two options: If you wish to swipe the card: a) Ensure the card reader is connected (see page 4) and the volume level of your device is maximized. b) Tap Swipe Card. c) Swipe the card on the reader when prompted. If the Add a tip? screen appears, go to page 10. If you wish to key in the card number: a) Detach the card reader (if attached). b) In the Card Number field, enter the credit card number. c) In the Expiry (MMYY) field, enter the card s expiry date. If the CVD field appears, enter the card s 3- or 4-digit card validation number. d) Tap Process Transaction. If the Add a tip? screen appears, go to page 10. 8

11 7. The message Processing Transaction appears followed by the Customer Signature screen. 8. Capture the customer s signature (see page 14), or tap Skip and go directly to step The transaction is complete: To a second receipt (e.g., to a different address than the one you entered during the transaction), see page 15. If you are finished, tap Home or eselect PLUS (top of the screen). Process a Purchase with cash From the eselect plus home menu: 1. Tap purchase. 2. Tap Cash. 3. If you wish to track the transaction using your own identifier, enter an ID in the Customer ID or Order ID field. Note: The Order ID must be unique. (If you do not enter this ID, one will be auto-generated when you submit the transaction.) 4. In the Address field, enter the address to which the customer receipt will be sent, or select one from your contacts list (tap the icon). Note: The receipt will be sent automatically when you submit the transaction. If required, you can print a receipt from your eselect plus Merchant Resource Center following the transaction. 5. In the Amount ($) field, enter the Purchase amount (#.##). If the amount tendered by the customer is more than the Purchase amount, enter the higher value in the Amount Tendered ($) field (the Change Due ($) field will automatically display the amount owed to the customer). 6. Tap Process Transaction. 7. The message Processing Transaction appears followed by an APPROVED or DECLINED response. 8. The transaction is complete: To a second receipt (e.g., to a different address than the one you entered during the transaction), see page 15. If you are finished, tap Home or eselect PLUS (top of the screen). 9

12 Add a tip to credit card Purchase amount When the Add a tip? screen appears: 1. Hand your mobile device to the customer. 2. The customer has two options: If the customer wishes to add a tip: a) The customer taps Yes. The Tip Type? screen appears. b) The customer taps a desired tip type: Percent (%): to enter the tip as a percentage. Dollar ($): to enter the tip in dollars. Final Total (=): for auto-calculation of the tip, which is calculated as Final Total minus Amount. Note: To re-enter a tip (i.e., return to a previous tip screen), the customer taps Back. c) The customer enters their tip and taps Next. d) The customer reviews the itemized amounts (includes Tip Amount and Total Amount). e) The customer taps Confirm. The message Processing Transaction appears. f) The customer hands the mobile device back to you. If the customer does not wish to add a tip: a) The customer taps No. The message Processing Transaction appears. b) The customer hands the mobile device back to you. 3. When the Customer Signature screen appears, capture the customer s signature (see page 14), or tap Skip and go directly to step Wait for an APPROVED or DECLINED response to appear. 5. The transaction is complete: To a second receipt (e.g., to a different address than the one you entered during the transaction), see page 15. If you are finished, tap Home or eselect PLUS (top of the screen). Process an Authorization with a credit card Authorizes an amount on a credit card for situations where the final transaction amount is unknown. From the eselect plus home menu: 1. Tap terminal. 2. On the Terminal menu, tap auth. 10

13 3. If you wish to track the transaction using your own identifier, enter an ID in the Customer ID or Order ID field. Note: The Order ID must be unique. (If you do not enter this ID, one will be auto-generated when you submit the transaction.) 4. In the Address field, enter the address to which the customer receipt will be sent, or select one from your contacts list (tap the icon). Note: The receipt will be sent automatically when you submit the transaction. If required, you can print a receipt from your eselect plus Merchant Resource Center following the transaction. 5. In the Amount ($) field, enter the amount of the Authorization (#.##). 6. Enter the card information. You have two options: If you wish to swipe the card: a) Ensure that the card reader is connected (see page 4) and your device volume is maximized. b) Tap Swipe Card. c) Swipe the card on the reader when prompted. If you wish to key in the card number: a) Detach the card reader (if attached). b) In the Card Number field, enter the credit card number. c) In the Expiry (MMYY) field, enter the card s expiry date. If the CVD field appears, enter the card s 3- or 4-digit card validation number. d) Tap Process Transaction. 7. The message Processing Transaction appears followed by the Customer Signature screen. 8. Capture the customer s signature (see page 14), or tap Skip and go directly to step The transaction is complete: To a second receipt (e.g., to a different address than the one you entered during the transaction), see page 15. If you are finished, tap eselect PLUS (top right on the screen). IMPORTANT: To receive funds for the transaction, you must process a Capture at a later time (see page 12); otherwise, you must cancel the Auth (see page 12) to release the funds. 11

14 Process a Capture with a credit card Completes or cancels an Authorization. Completing the Auth ensures the funds are transferred to your account at settlement. Cancelling the Auth releases the hold on the card s funds. From the eselect plus home menu: 1. Tap terminal. 2. On the Terminal menu, tap capture. 3. Retrieve the Auth transaction to be completed or cancelled: Note: The original transaction receipt includes the transaction identifiers. You may enter full or partial data in the search fields. To search by Order ID, enter the ID in the Order ID field. To search by Customer ID, enter the ID in the Customer ID field. To search by Amount, enter an amount in the Amount ($) field. To display the last 10 Auth transactions, leave all fields blank. 4. Tap Search Transactions. A transactions list appears. To display the next 10 transactions if applicable, tap Load 10 more (the maximum is 300 transactions). 5. Select the transaction that you wish to capture, and then do one of the following: If you wish to complete (capture) the Auth: a) In the Capture Amt ($) field: Confirm that the amount displayed is correct, or enter the amount to be captured if it is different from the original Auth amount. Note: If the Auth is completed for an amount that is less than the original, the hold on the remaining amount will be released. If you wish to cancel the Auth: a) To cancel the Auth, enter a zero dollar amount (e.g., 0.00). 6. Tap Process Capture. 7. The message Processing Transaction appears followed by an APPROVED or DECLINED response. Note: A Customer Signature screen will not appear. 8. The transaction is complete (a Capture receipt is automatically ed to the address that was entered during the original Auth): 12

15 To a second receipt (e.g., to a different address), see page 15. If you are finished, tap eselect PLUS (top right on the screen). Process a Return If you perform the Return on the same day as the original transaction (Purchase or Capture), the Return voids the transaction for the full amount. If you perform the Return on a different day than the original transaction, the Return can refund the transaction for a full or a partial amount. From the eselect plus home menu: 1. Tap terminal. 2. On the Terminal menu, tap return. 3. Retrieve the credit transaction to be reversed. Note: The original transaction receipt includes the transaction identifiers. You may enter full or partial data in the search fields. To search by Order ID, enter the ID in the Order ID field. To search by Customer ID, enter the ID in the Customer ID field. To search by Amount, enter an amount in the Amount ($) field. To display the last 10 credit transactions, leave all fields blank. 4. Tap Search Transactions. A transactions list appears. To display the next 10 transactions if applicable, tap Load 10 more (the maximum is 300 transactions). 5. Select the transaction that you wish to reverse. If the Refund Amt ($) field appears (Refunds only), enter the amount to be refunded if it differs from the original transaction amount. 6. Tap Process Void (or Process Refund). 7. The message Processing Transaction appears followed by an APPROVED or DECLINED response. Note: A Customer Signature screen will not appear. 8. The transaction is complete (a Void or Refund receipt is automatically ed to the address that was entered during the original Purchase or Capture): To a second Void or Refund receipt (e.g., to a different address), see page 15. If you are finished, tap eselect PLUS (top right on the screen). 13

16 Receipts Signature capture for receipts Once you submit a credit Purchase or Auth transaction, the Customer Signature screen appears so that you may capture the customer s signature. Note: If a signature is captured, it will not be included in ed receipts; however, a receipt with signature will be stored on your eselect plus Merchant Resource Center and can be viewed or printed from that interface at any time (see the Merchant Resource Center User Guide available from the eselect plus Downloads portal). When the Customer Signature screen appears: 1. The customer writes their signature above the Customer Signature line. If the customer wishes to redo their signature, they tap Clear and then try again. 2. The customer taps Done. 3. A screen appears indicating an APPROVED or DECLINED response. Note: A receipt is automatically ed to the address that you entered prior to submitting the transaction. 4. The transaction is complete: To a second receipt (e.g., to a different address than the one you entered during the transaction), see page 15. If you are finished, tap Home or eselect PLUS (top of the screen) to return to the eselect plus home menu. 14

17 additional receipts to customers If you submitted a Purchase or Auth: A receipt will automatically be ed to the address that you entered prior to submitting the transaction. To a second receipt (e.g., to a different address), follow the steps below. If you submitted a Capture: A receipt will automatically be ed to the address that was entered during the original Auth transaction. To a second receipt (e.g., to a different address), follow the steps below. If you submitted a Return: A Void or Refund receipt will automatically be ed to the address that was entered during the original Purchase or Capture transaction. To a second Void or Refund receipt (e.g., to a different address), follow the steps below. At the bottom of the transaction APPROVED or DECLINED response screen: 1. In the Address field, enter the customer s address, or select an address from your contacts list (use the icon beside the field). Note: The address may already be pre-filled. 2. Tap Send Receipt. The message Receipt successfully sent appears above Send Receipt. 3. If you wish to send the receipt to additional addresses, repeat steps 1 to When you have finished ing receipts, tap Home or eselect PLUS (top of the screen) to return to the eselect plus home menu. 15

18 Reporting Transactions Report Find and display transactions by date, Order ID, Customer ID, or amount. From the eselect plus home menu: 1. Tap reports. 2. On the Reports menu, tap transactions. 3. Select a date range from the drop-down list. 4. Retrieve the transaction(s) that you wish to view. Note: The original transaction receipt includes the transaction identifiers. You may enter full or partial data in the search fields. To search by Order ID, enter an ID in the Order ID field. To search by Customer ID (if entered during the original transaction), enter an ID in the Customer ID field. To search by Amount, enter an amount in the Amount ($) field. To display the last 10 transactions for a given date range, leave all fields blank. 5. Tap Search Transactions. A transactions list appears. Note: Approved transactions display as Black text. Declined transactions display as Red text. 6. Do one of the following: To display the next 10 transactions if applicable, tap Load 10 more (the maximum is 300 transactions). To view a transaction s details, tap the transaction record in the list. 7. When you are finished reviewing the transaction details: To return to the transactions list, tap Close Details. OR To return to the eselect plus home menu, tap eselect PLUS (top right on the screen). 16

19 Batches Report Find and display a batch to determine the amount deposited in your bank account for that batch. From the eselect plus home menu: 1. Tap reports. 2. On the Reports menu, tap batches. 3. Retrieve the batch that you wish to view: To search by Date, select a date range from the Date drop-down list. To search by Batch Number, enter the batch number in the Batch Number field. To search by Batch Status, select a batch status type from the Batch Status drop-down list. 4. Tap Search Batches. A batches list appears. 5. Tap a batch record to view the batch details. 6. When you are finished reviewing the batch details: To return to the batches list, tap Close Details. OR To return to the eselect plus home menu, tap eselect PLUS (top right on the screen). 17

20 Demo mode Demo mode lets you practise using the eselect plus mobile app without affecting your bank account. While in Demo mode you may: Perform all financial transactions: The required fields (Card Number, Amount ($), Expiry (MMYY), and CVD if enabled) will be pre-filled. Transactions will always be approved. Transactions will be stored in the Demo batch. receipts: The merchant name will be eselect Mobile Demo to make demo transactions easy to identify. View Demo reports IMPORTANT: Any change that you make to the configurable options (Settings) while Demo mode is enabled will also take effect even after Demo mode is disabled. How to use Demo mode You may enable Demo mode while signed into your own eselect plus mobile account first, or you may use Demo mode without signing into an account (you do not have to be a registered user). To use Demo mode while you are signed into your own registered account, see page 19. To enable Demo mode without signing into a registered account, see page

21 Enabling Demo mode while signed into YOUR OWN account While signed into your own account (see page 5), begin from the eselect plus home menu: 1. Tap settings. The Settings options appear. 2. Under Account Settings, tap the Demo Mode option to switch from OFF to ON. 3. Tap Logout. The eselect plus sign-in screen appears. Note: Near the top of every screen the text DEMO MODE displays instead of your merchant name. 4. Tap Sign In. Note: The sign-in fields are pre-filled with the generic Demouser credentials. All transactions will now be in Demo mode until you disable Demo mode (see below). IMPORTANT: Ensure that you disable Demo mode and log out before you attempt to process live financial transactions. Transactions processed in Demo mode will NOT affect your bank accounts. Disabling Demo mode From the eselect plus home menu: Note: The text DEMO MODE displays near the top of the screen. 1. Tap settings. The Settings options appear. 2. Under Account Settings, tap the Demo Mode option to switch from ON to OFF. 3. Tap Logout. The eselect plus sign-in screen appears. Note: The text DEMO MODE no longer appears on the screen. To process LIVE transactions, you must sign into your account using your own eselect plus sign-in credentials (see page 5). 19

22 Enabling Demo mode using the generic DEMOUSER account Note: You do not need to have a registered eselect plus account to use this feature. From the Apple home screen: 1. Tap the eselect plus icon to launch the mobile app. 2. Tap Try eselect in Demo Mode. The Settings options appear. 3. Under Account Settings, tap the Demo Mode option to switch from OFF to ON. 4. Tap Home or eselect PLUS (top of the screen). The eselect plus sign-in screen appears. Note: The sign-in fields are now pre-filled with the generic Demouser credentials, and the text DEMO MODE is displayed near the top of the screen. 5. Tap Sign In. The eselect plus home menu appears. 6. When you are finished testing the app, ensure that you disable Demo mode, and log out as instructed in Disabling Demo mode on page 19. IMPORTANT: If you have a registered eselect plus account, ensure that you disable Demo mode and log out of the Demouser account before attempting to process LIVE transactions. Transactions processed in Demo mode will NOT affect your bank accounts. To process LIVE transactions, you must sign into the app using your own eselect plus sign-in credentials. 20

23 Troubleshooting If an error message appears on the eselect plus mobile app display and is listed in the table below, follow the instructions in the table s Solution column. If the problem is still not resolved, call or Error message Application eselect plus already exists. Replace version XXX with version XXX. Card Read Error. Please swipe again. Login Failed. Please Try Again. Solution You have already installed an earlier version of the mobile app. 1. Delete the unusable application from your device. 2. Download and install the latest version of the app (see page 3). The card data was not read properly. 1. Tap OK and try again. If the error recurs, see Tips and hints on swiping on page Try signing in again. 2. If the authentication fails, use the Reset Password feature (see page 6). If the problem persists, you may be using an expired version of the app. Download and install the latest version of the app (see page 3). 21

24 Other issues Issue DEMO MODE appears on every screen. You forget your password. The Swipe Card button does not appear. Tip prompting does not appear during a transaction. A transaction in DEMO MODE is declined. Solution The app is in Demo mode. To disable this mode, see Disabling Demo mode on page Use the Reset Password feature to reset your password (see page 6). Your device cannot detect the card reader. 1. Ensure the reader is securely attached to your device. 2. If your device has a protective sleeve, ensure it is not preventing the reader from being completely plugged in. Tip prompting, if enabled, appears only for credit card Purchases. Confirm that Tip prompting is enabled (see page 3). You may have changed a pre-filled value in a required field. Initiate the transaction again, but do not change any of the pre-filled values. 22

25 Notes 23

26 24

27 25

28 Need help? From your Apple device: 1. Sign into your own account (see page 5), or sign in using the generic Demouser account (see page 20). 2. Tap the icon near the bottom of the eselect plus home menu. 3. The following information or links are available allowing you to: Contact eselect plus Support (automatically dial the help number from your mobile device if it supports phone functionality). Visit the eselect plus mobile app Web site. Apply for an eselect plus store account. By Phone: Call By Send to On the Web: Visit monerisusa.com/espmobile MONERIS, MONERIS & Design, and MONERIS SOLUTIONS & Design are registered trade-marks of Moneris Solutions Corporation. APPLE, IPAD, IPHONE, and IPOD TOUCH are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service mark of Apple Inc. All other marks or registered trade-marks are the property of their respective owners Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions. For informational purposes only. Neither Moneris Solutions Corporation ( Moneris ) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise. Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Merchant Services Agreement (the Merchant Agreement ) with Moneris. It is the merchant s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download at https://www.monerisusa.com/support/ terms-and-conditions.aspx. esplus-app-us-e (11/12)

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