High Availability Configuration for HP RF Manager 6.7

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1 High Availability Configuration for HP RF Manager Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

2 Disclaimer HEWLETT-PACKARD COMPANY MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard. Warranty See the Customer Support/Warranty information included with the product. A copy of the specific warranty terms applicable to your Hewlett-Packard products and replacement parts can be obtained from your HP Sales and Service Office or authorized dealer. Publication number June

3 Table of Contents High Availability Configuration for HP RF Manager 1. UNDERSTANDING HIGH AVAILABILITY WHAT IS HIGH AVAILABILITY? HA AND HP RF MANAGER (RF MANAGER) DEFINITION OF TERMS IN HA Active Server Standby Server HA Cluster HA Cluster IP Address Network Interface HA Interface Data Sync Link HA Failover Mode HOW DOES HA WORK IN RF MANAGER? Co-Located / L2 HA Configuration: Remote / L3 HA Configuration:... 5 WHAT IS NEW? DEPLOYMENT SCENARIOS CONFIGURING HIGH AVAILABILITY IN RF MANAGER HOW TO OBTAIN AN RF MANAGER LICENSE WITH HA PREPARING FOR HA PREREQUISITES RESTRICTIONS/LIMITATIONS COMMAND USAGE HOW TO DETERMINE WHETHER A SERVER IS IN ACTIVE OR STANDBY MODE HOW TO VERIFY THE HA CLUSTER STATUS COMMAND EXAMPLES HIGH AVAILABILITY EVENTS SCENARIOS AFTER TAKE OVER AND RECONNECTION SPLIT BRAIN SCENARIO TECHNICAL SUPPORT

4 1. Understanding High Availability 1.1 What is High Availability? High Availability Configuration for HP RF Manager Understanding High Availability In the 24x7 world, many businesses need round the clock processing of data. High Availability (HA) is a solution that minimizes downtime for a system. HA can be achieved in many ways, including fault tolerance and computer clustering. To achieve HA, computer clusters are usually used in a Failover Server (FOS) configuration where one computer (the Backup or Standby Server) backs up another one (the Active Server). 1.2 HA and HP RF Manager (RF Manager) The RF Manager architecture consists of an RF Manager Server and RF Manager Sensors. The Sensors are spatially distributed over the enterprise premises. They communicate with the RF Manager Server over the enterprise LAN. The Sensors continuously monitor the wireless activity and send summarized reports to the Server. The Server aggregates, correlates, analyzes, and stores the data reported by different Sensors. The Server also sends important operational instructions to the Sensors. The Server and the Sensors must be operational for the proper functioning of the RF Manager system. Further, the Sensors need to be in constant communication with the Server. For organizations requiring 24x7 high reliability of the RF Manager, HA can be optionally configured. An HA configuration has one appliance configured as Active and the other appliance as Standby. When the Active appliance fails, the Standby appliance can take over ensuring the availability of WLAN security system. 1.3 Definition of terms in HA This section provides definition of terms used in this document for describing configuration and working of HA Active Server Appliance on which the services (server, web-server) are running is the Active Server. All configuration and status data are continuously mirrored from the Active Server to Standby Server Standby Server The Standby Server works in hot standby mode and continuously monitors the status of the Active Server. Whenever the Active Server fails (due to power failure, failure of a monitored service, etc.), the Standby Server takes over and functions as the Active Server HA Cluster In RF Manager, HA is supported by Active and Standby Servers working in Fail Over Services (FOS) mode to form the HA Cluster HA Cluster IP Address This is a floating virtual IP Address used to access the HA Cluster. The Sensors and Console communicate with the HA Cluster using the HA Cluster IP Address. At any point in time, the HA Cluster IP Address is bound to the Active Server. The HA Cluster IP Address must be reachable from the Sensors and the Console Network Interface The Network Interface is used to connect the Servers to the enterprise LAN. The Sensors and the Console connect to the HA Cluster over the Network Interface. The Network IP Address is assigned to this interface. 4

5 1.3.6 HA Interface High Availability Configuration for HP RF Manager Understanding High Availability The HA Interface is used for internal communication and data synchronization between the Servers. It is used only to connect the Active and Standby Servers. An HA IP Address is assigned to this interface Data Sync Link The link that carries data from the Active Server to Standby. An HA interface or Network Interface can be used as Data Sync Link between the servers. During HA setup, users can skip use of HA interface HA Failover Mode HA Failover Mode can be Automatic or Manual. When the Active Server becomes unreachable to external entities over the Public Interface, the Standby Server can Automatically become Active server and start providing RF Manager services. 1.4 How does HA work in RF Manager? Co-Located / L2 HA Configuration: Figure 1 shows one of the possible HA Server configurations. In this co-located HA configuration, the Network Interfaces of the two appliances can be connected to the common subnet. The Sensors communicate with a Cluster IP address of the Server, which at any point in time is bound to one of the two appliances. The two appliances are identified by their own IP addresses. The two appliances communicate with each other over Data Sync Link which can be provided by connecting together their HA interfaces via a crossover cable. Figure 1. Co-located HA Configuration The Sensors and Console communicate with the HA Cluster using HA Cluster IP Address (IP0). The two Servers are identified by their own Network IP Addresses (IP1 and IP2). The two appliances communicate with each other over a sync channel that connects the HA interface of both the Server appliances via an Ethernet crossover cable. The Active Server responds to all the requests on the HA Cluster IP address and has the latest operational and configuration data. If the Active Server fails (hardware or software), the Standby Server can automatically take over the function of the Active Server. This process is transparent to the end user, as the HA Cluster IP Address is always mapped to the Active Server. The end user still connects to the same HA Cluster IP Address and sees no difference as the same services and data are available on the Standby Server, which has now taken over as the Active Server Remote / L3 HA Configuration: The Remote HA configuration shown in Figure 2, shows how two server appliances can be placed in different cities or data centers. The Network Interfaces of these two servers can be in same or different networks. In the configuration shown, 5

6 Understanding High Availability Network Interface acts as Data Sync Link between the two servers. The GUI Console and Sensors/APs try to connect to Network Interface IP address of both servers. The Sensors will eventually connect to the Active server. Figure 2. Remote / Layer3 HA Configuration What is new? The HA feature in RF Manager v6.0 and earlier has the following deployment limitations: 1. Both servers had to be co-located. 2. The Network IP address of both servers and Cluster IP address had to be in the same subnet. 3. The HA interface used for Data Synchronization between the two Servers had to be connected using a cross-over cable. 4. Users always had to configure two interfaces Network and HA interface - of each server. 5. HA failover could not be manually initiated/forced. To support Disaster Recovery (DR), HA in RF Manager supports placing Servers at two different locations. This is required to provide redundancy in case of disastrous events such as fire, flood, or earthquake. Support for current co-location mode shall also continue to work. The following are major enhancements in HA since RF Manager v Remote HA: Servers in different locations Earlier it was mandatory that two HA servers were co-located and their HA interfaces had to be connected using a cross-over LAN cable. Now, two HA Servers can be located in the same location or in different locations. 2. Layer3 HA: Across different subnets Network Interfaces of the two Servers could be put in the same subnet (N1) or different subnets (N1 & N2) across Layer3 (L3). In L3 HA, the Cluster IP address cannot be configured because N1 and N2 are different networks. 3. Cluster IP Address is now optional Even when Network Interfaces of the two Servers are in same subnet, use of the Cluster IP address is optional. In L3 HA, the Cluster IP address cannot be configured because N1 and N2 are different networks. 4. HA Interface can now be Routed HA interfaces of the two servers can be in the same or different networks. The HA interfaces of two servers can be directly connected to each other using a cross-over LAN cable between them or they can be connected to a switch or a router. 6

7 Understanding High Availability 5. Using HA Interface is now optional The Data Sync Link is the link that carries data from the Active Server to the Standby Server. The HA interface or Network Interface can be used as the Data Sync Link between the servers. During HA setup, users can skip use of HA interface. 6. Failover Mode: Automatic/Manual Earlier, HA failover would take place automatically. Whenever the Active Server became unreachable over the Network interface, the Standby Server would automatically take over as Active. Now, a user can manually force HA failover using the set ha force failover CLI command on either of the two Servers. During HA setup, users can configure whether HA failover is Automatic or Manual. Caution: HP recommends that both Servers are reachable while manual failover is initiated. 1.5 Deployment scenarios 1. Any combination of the enhancements listed in the previous section is possible. Some of the possible deployments scenarios are as follows: a. Two servers in same location, using Cluster IP address (Network Interfaces are in same subnet), using HA Link as Data Sync Link with HA interfaces in same subnet and automatic HA failover. b. Two servers in different locations, not using Cluster IP address because their Network Interfaces are in different subnets, using routed HA Link as Data Sync Link and manual HA failover. 2. After upgrading current HA deployments to RF Manager v6.7 or later, an existing HA configuration will be migrated as follows: a. HA in same subnet (not L3 HA) b. Cluster IP address is used c. HA interfaces configured in the same subnet and used as Data Sync Link, cross-over cable used d. Failover Mode is Automatic 7

8 2. Configuring High Availability in RF Manager 2.1 How to obtain an RF Manager license with HA High Availability Configuration for HP RF Manager Configuring High Availability in RF Manager 1. To know whether the existing license on the Server supports HA, login to the RF Manager Console. 2. Go to Administration Global Policies System Settings tab. 3. Look under System Settings. If you see the HA Status tab, you already have a license to use the HA feature. In this case, you do not need to do anything. You can skip the remaining steps in this section. 4. If you do not see the HA Status tab, the existing license does not support the HA feature. You need to obtain a new license that supports the HA feature. 5. To obtain the license for HA, note the serial numbers of both Servers that will form the HA Cluster. To get the serial number, login to the Server Config Shell of each Server. 6. From the Welcome banner displayed after login, note the serial number of the Server Server Version : [6.7] Server Build : [6.7.xx] Serial Number : xxxxxxxxxxxx Network Interface (eth0) MAC : xx:xx:xx:xx:xx:xx HA Interface (eth1) MAC : xx:xx:xx:xx:xx:xx Last login:... Welcome to the Server Config Shell. 7. Similarly, note the Serial Number of the other Server. 8. To obtain the HA license, contact with the serial numbers of both Servers. 2.2 Preparing for HA Before you configure HA, HP recommends that you go through this section carefully. This will help you during HA configuration. Note: Do not proceed with the HA configuration until you have read the following notes. If you have any questions, contact If you perform HA configuration without completely understanding the details, the Servers can reach an inconsistent or irrecoverable state. 8

9 Configuring High Availability in RF Manager Important For the correct functioning of HA, verify the following points. Otherwise, the Servers may reach an inconsistent state and may become irrecoverable. 1. Software version on both the Servers is 6.7 and they have same build number. To get the version and build number, use the Config Shell or CLI command 'get version' on both the Servers. If the build numbers do not match, upgrade the Server having a lower build number to the higher build number. 2. You have applied a valid HA license on the Server which you intend to use as Active Server. 3. If HA Interface is used as Data Sync Link, then Network IP address and HA IP address of a Server should be on different subnets. 4. SSH service is set to ON on both the Servers. To check the status of the SSH service, use the CLI command 'get status'. To set SSH service to ON, use the CLI command set ssh. 5. Both the Servers can reach each other over the Network Interface. 6. On each Server, set the date and time using the NTP Server. Manual time setting will lead to time inconsistency between the two Servers. 2.3 Prerequisites 1. In case of remote or L3 HA, the following ports shall be open between the two subnets/locations: ssh : TCP/22 postgresql : TCP/5432 heartbeat : UDP/ ICMP shall be allowed between the two subnets/locations. 2.4 Restrictions/Limitations 1. The Network and HA interfaces on an HA Server must be in different subnets. 2. The Network interface of a Server must not be in same subnet as that of the HA interface of the other HA Server. 3. Data synchronized between the two servers is not encrypted. This is not in issue when the HA interfaces of the two Servers are connected via a cross-over LAN cable. When a cross-over LAN cable is not used between HA interfaces, Data Sync Link between the two servers must be trusted (enterprise LAN or VPN link). For example, in the case of a Remote HA where Data Sync link can be HA or Network Interface, or using routed HA interface. 4. When Cluster IP is not used, the hostname (such as a wifi-security-server) that is used to access the HA Cluster must be mapped to the Network IP addresses of both servers in DNS servers used by external entities such as Sensors, SAFE Clients, PCs used to open GUI console. That is, DNS response for wifi-security-server should contain the Network IP address of both servers. 9

10 Configuring High Availability in RF Manager 2.5 Command Usage This section describes the usage of HA related commands in Server Config Shell. Table 1. Usage of HA commands Command get ha help get ha set ha set ha dead time set ha force failover set ha standby passwd Description Describes 'ha' command usage, related definitions and scenarios in which the 'ha' commands are used Shows HA (HA) configuration parameters and status Enables or disables the High Availability (HA) service. Changes the Dead Time of High Availability (HA) service. Force High Availability (HA) failover Changes 'config' user password of Other HA Server in Standby mode. 2.6 How to determine whether a Server is in Active or Standby mode 1. Access the Server Config shell using its Network Interface IP Address. 2. In the Server Config Shell, execute the command get ha. The output of this command displays the State of the selected Server as Active or Standby as shown in the following example: [config]$ get ha Displays High Availability (HA) Cluster configuration and service status. Configuration of HA Cluster: This HA Server: [State: Active ] [IP: xxx.xxx.xxx.xxx]... 10

11 Configuring High Availability in RF Manager 2.7 How to verify the HA Cluster status 1. Access the Console using the HA Cluster IP Address. 2. Go to Administration Global Policies System Settings HA Status. The HA Status screen displays the HA Cluster status and values of the HA configuration parameters. Figure 3. HA Status HA Status: Displays the overall status of the HA Cluster. If HA Status is Up, it indicates that the HA Cluster is working in a normal state. HA Status can have the following values: Standalone This state indicates that the Server is in Standalone mode. Up This state indicates that the HA Cluster is up and running in normal state. Other Server Not Reachable This state indicates that the Standby Server is not reachable over the HA interface link. Check whether the HA interfaces of both the Servers are securely connected using a crossover Ethernet cable. Temporarily In Transition This is an intermediate state. You need to wait for up to 30 minutes and then check the HA Status again. If this state persists, contact Technical Support. HA Setup In Progress This state indicates that HA setup is in progress using Config Shell or an earlier HA setup session was abnormally terminated. If you are sure that HA setup is currently not in progress, reboot both Servers. After reboot, both Servers will come up in the 'Standalone' mode. You need to wait for 5 minutes after the reboot, and then login to these Servers. Server Upgrade In Progress This state indicates that Server Upgrade is in progress or an earlier Server Upgrade session was abnormally terminated. If you are sure Server Upgrade is currently not in progress, reboot the Server. After reboot, the Server will come up in 'Standalone' mode. You need to wait for 5 minutes after the reboot, and then login to the Server. Database Operation In Progress This state indicates that some database operation is in progress. If you are sure that no database operation is currently in progress, contact Technical Support. Internal System Recovery In Progress This state indicates that internal system recovery is currently in progress. If this state persists for more than 30 minutes, ensure that both Servers are up and the HA interfaces of these Servers are securely connected using a crossover Ethernet cable. If the same state persists even after above checks, contact Technical Support. Error This state indicates an error in HA state. Contact Technical Support. Cluster IP Address - This IP Address can be used by the Console and Sensors to connect to the HA cluster. This is a virtual IP Address used to connect to the HA cluster. Cluster IP address is optional. It cannot be used in Layer3 HA configuration. 11

12 Configuring High Availability in RF Manager Data Sync State Displays the state of data synchronization from Active Server to Standby Server after enabling HA Service or after database operation such as database restore. Data Sync Link Data Sync Link is the link that carries data from the Active Server to Standby. HA interface or Network Interface can be used as Data Sync Link between the servers. During HA setup, user can skip use of HA interface. This parameter indicates whether two servers are reachable over Data Sync Link interface. HA Failover Mode Indicates HA failover mode Automatic/Manual. Active Server This section displays IP addresses of the Active Server. o o Network IP Address This is the IP Address of the network interface of the Active Server. HA IP Address This is the IP Address of the HA Interface of the Active Server. Standby Server This section displays IP Addresses of the Standby Server. o o Network IP Address This is the IP Address of the network interface of the Standby Server. HA IP Address This is the IP Address of the HA Interface of the Standby Server. 2.8 Command examples 12 [config]$ get ha Displays High Availability (HA) Cluster configuration and service status. Configuration of HA Cluster: HA Service Status: [Enabled] HA Cluster Status: [up] HA Failover Mode: [Automatic] HA Cluster IP Address: [ ] // Note: Since Network interfaces of both the Servers are in same subnets, Cluster IP address can be configured optionally. Data Synchronization Link: [HA Interface] [up] Data Synchronization State: [Complete] HA Cluster Dead Time (sec): [210] This HA Server: [State: Active ] [IP: ] Other HA Server: [State: Standby] [IP: ] Configuration of this HA Server: State of this HA Server: [Active] Network Interface: IP Address: [ ] Subnet Mask: [ ] Gateway IP Address: [ ] Primary DNS IP Address: [ ] Secondary DNS IP Address: [ ] Tertiary DNS IP Address: [ ] DNS Suffix: [mycompany.com] HA Interface: IP Address: [ ] // Note: HA interfaces of the two Servers are routed Subnet Mask: [ ] Gateway IP Address: [ ] Configuration of Other HA Server: State of Other HA Server: [Standby] Network Interface IP Address: [ ] HA Interface IP Address: [ ] [config]$

13 Configuring High Availability in RF Manager [config]$ get ha Displays High Availability (HA) Cluster configuration and service status. Configuration of HA Cluster: HA Service Status: [Enabled] HA Cluster Status: [up] HA Failover Mode: [Manual] // Note: HA failover is Manual. HA Cluster IP Address: [Not Used] // Note: Since Network interfaces of both the Servers are in different subnets, Cluster IP address cannot be configured. Data Synchronization Link: [Network Interface] [up] // Note: HA interface is not used. Data synchronized over Network interface. Data Synchronization State: [Complete] This HA Server: [State: Active ] [IP: ] Other HA Server: [State: Standby] [IP: ] Configuration of this HA Server: State of this HA Server: [Active] Network Interface: IP Address: [ ] Subnet Mask: [ ] Gateway IP Address: [ ] Primary DNS IP Address: [ ] Secondary DNS IP Address: [ ] Tertiary DNS IP Address: [ ] DNS Suffix: [mycompany.com] // Note: HA interface is not used. Network Interface is used as Dat Sync Link between the two Servers. Configuration of Other HA Server: State of Other HA Server: [Standby] Network Interface IP Address: [ ] [config]$ 13

14 High Availability events 3. High Availability events The following events pertain to HA configurations: High Availability Server Switch: This event is generated when the Standby Server takes over the operation from the Active Server. After this switching, the roles of the Active and the Standby machines are swapped. It is necessary to bring the current Standby (that is, the earlier Active) server up so that it is functional. While the Standby machine is down, the HA feature cannot function. Data Sync Link Up: Data Sync Link between the Servers can now be HA or Network Interface. This event is generated when the Data Sync Link between the Active Server and the Standby Server is established. It is necessary that both the (Active and Standby) servers are up and connected for the HA feature to function. Data Sync Link Down: This event is generated when the Data Sync Link between the Active Server and the Standby Server has gone down. Follow the recommended actions to identify the cause of the event and reestablish the connection. It is necessary that both the (Active and Standby) Servers are up and connected for HA feature to function. 14

15 4. Scenarios after take over and reconnection 4.1 Split Brain scenario High Availability Configuration for HP RF Manager Scenarios after take over and reconnection When Automatic HA Failover mode is used, a Split Brain scenario can occur when both Servers in the HA Cluster are not able to communicate with each other on the Network Interface and HA Interface (if used). In this scenario, the Standby Server assumes that the Active Server is dead, and becomes Active. Thus, both the Servers operate in Active mode. This scenario can occur if Network Interface and HA Interface links of any Server are disconnected. RF Manager can automatically detect this Split Brain situation. When Network Interface and HA Interface (if used) links are restored, only one Server is made Active. The other acts as the Standby Server. 15

16 Technical Support 5. Technical Support HP is committed to high customer satisfaction. Technical support and other information for registered HP Networking products is available from the HP website: 16

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