UNLEASH THE POWER OF SMART GRID BIG DATA

Size: px
Start display at page:

Download "UNLEASH THE POWER OF SMART GRID BIG DATA"

Transcription

1 UNLEASH THE POWER OF SMART GRID BIG DATA Increase efficiencies. Grow profitability. Make customers happy.

2 The continuous connectivity enabled by the smart grid changes the playing field. Yet until now harnessing the power of smart grid data has proved elusive for most utilities. Lacking the ability to quickly and seamlessly route real-time data across the infrastructure to any application in need traditional solutions have fallen short in capturing the full potential of this new paradigm. SilverLink takes the granular and real-time data running end-to-end across your infrastructure and shares it quickly with multiple applications at a low cost giving you fast access to meaningful data that spans your entire organization. Add innovative new solutions to connect more closely with your customers. Choose from industry-proven applications developed by Silver Spring and its partners, or use our standards-based platform to quickly and easily create your own. SilverLink takes the granular and real-time data running end-to-end across your infrastructure and shares it quickly with multiple applications at a low cost giving you fast access to meaningful data that spans your entire organization. Leverage SilverLink to give customers actual insights into their consumption patterns and detailed appliance usage data. Read our ebook to learn how you can start getting the most value from your smart grid today with the following SilverLink use cases.

3 SILVERLINK TOP USE CASES Discover how SilverLink can benefit your organization with improved: 1 Customer Service 2 HAN/Demand Response 3 Revenue Protection 4 Energy Efficiency 5 Meter Temperature Management 6 Voltage Management 2

4 1 HOW SILVERLINK GETS YOU THERE Accurate and itemized bills and budgets Near real-time and granular usage data Customizable web and mobile apps for energy use and generation Bill-shock alerts Rate evaluation tools

5 C US T O M E R SE R V ICE Go Beyond Basic Portals and Printed Reports with Real-Time, Itemized Energy Usage Data to Improve Customer Satisfaction and Engagement WHERE UTILITIES ARE TODAY A BETTER APPROACH Disjointed and complex utility-customer relationships thanks to HAN devices, solar installations and electric vehicles Build closer customer relationships with an all-in-one application displaying energy use, solar generation, DR and energy efficiency programs Outdated energy usage data presented in ways that don t resonate with consumers Increase bill credibility and improve customer satisfaction with 24x7 access to actionable, up-to-date and predictive energy spending by appliance, easily accessed via desktop, tablet or mobile device Inaccurate budgeting tools that calculate bill forecasts and hourly estimates based on average and marginal rates Empower customers to manage energy spending with precise forecast and budgeting tools incorporating surcharges, taxes and tiers and other variables Unexpected high bills that surprise customers and lead to customer dissatisfaction Help customers control premise- or appliance-level spending with prepay, budgeting tools, accurate bill forecasts and bill-shock alerts High volume of phone calls for bill complaints Reduce call center time to resolve issues with role-based dashboards and real-time analytics that mirror customer views BUILDING THE BUSINESS CASE Reduce call-center billing inquiries and costs Save money by eliminating printed bills Increase customer satisfaction Retailers: Improve customer retention and increase Minimize unrecovered bad debts revenue with premium services such as itemized bills 4

6 H AN / D E M A ND RE SP ON SE Empower the Continuously Connected Customer with Smart Grid-enabled Devices and Put Remote Programmability and Bill Savings in Their Hands WHERE UTILITIES ARE TODAY A BETTER APPROACH Inconsistent HAN device deployment requiring gateways or broadband services that can be unreliable or unavailable and can exclude low-income consumers Enable all customers to participate in energyand cost-saving programs though a continuously connected, utility controlled network Time consuming and costly processes to manage and audit demand response (DR) programs Manage DR programs at scale across multiple customer types, automatically measuring load shifts in customer energy usage Limited consumer choice with HAN device selection restricted by the need for compatible management software Provide a uniform experience for customers with customizable, utility-branded management software for more choice in HAN device selection Low customer engagement due to difficulty recruiting and retaining DR participants Leverage familiar and easy-to-use software tools that work with any consumer device to increase DR participation and retention BUILDING THE BUSINESS CASE 5 Reduce call-center billing inquiries and costs Save money by eliminating printed bills Increase customer satisfaction Retailers: Improve customer retention and increase Minimize unrecovered bad debts revenue with premium services such as itemized bills

7 2 HOW SILVERLINK GETS YOU THERE Greater choice in HAN devices Industry-leading CustomerIQ Thermostat app Continuous, reliable connections to DR devices Remote provisioning and diagnostics for HAN devices Event analysis in real time

8 3 HOW SILVERLINK GETS YOU THERE Near real-time identification of theft Easy, fast testing of third-party theft detection tools without requiring IT resources Detect advanced theft by incorporating additional types of data

9 RE VE NU E P R O TE CTION Minimize Lost Revenue and Protect Equipment from Failures to Increase Savings WHERE UTILITIES ARE TODAY A BETTER APPROACH Unspecified losses due to theft, faulty equipment, billing errors, and system inefficiencies Minimize uncollected revenue and increase electricity purchases by eliminating cases of theft and technical losses Inaccurate theft detection adds to workloads by creating false positives Increase speed and accuracy of theft detection by using analytics to correlate data and identify patterns in physical tampering, power loss, reprogramming, reverse power flow alarms and voltage Difficult to test new solutions due to high cost of vendor integration Quickly implement and evaluate theft detection solutions using a single platform to speed integration Time-consuming and labor-intensive processes for theft identification and resolution Pinpoint incidents in near real-time without waiting for data to be processed by the MDMS BUILDING THE BUSINESS CASE Improve theft detection to avoid costs for energy Reduce technical losses, prevent outages and lower O&M delivered that isn t paid for costs by pinpointing equipment problems and optimizing Increase electricity purchases with tools to manage theft- transformer loading related workloads Eliminate unnecessary truck rolls by identifying false positives Save money for ratepayers and enhance utility profits 8

10 EN E RGY E F FI C IE N CY Provide Better Customer Insights with Granular, Near Real-time Data to Get the Most Value from Energy Efficiency Programs WHERE UTILITIES ARE TODAY A BETTER APPROACH Stale and generalized energy usage data that doesn t change customer behavior Maximize efficiency savings with near real-time and granular data that shows customers how their behavior affects energy consumption Time-consuming internal processes to audit energy efficiency programs Automate measurement of load shifts in customer energy usage Energy saving recommendations and tips don t resonate with customers Improve customer participation with accurate, targeted efficiency and rebate programs based on home profiles and appliance-level data Limited customer adoption of voluntary energy efficiency programs Offer new and low-cost functionality to increase signups and retention High cost per customer for personalized programs and energy audits Provide appliance-level feedback with virtualized energy audits that eliminate the need for additional hardware BUILDING THE BUSINESS CASE 9 Provide appliance-level energy efficiency Reduce the cost to offer energy audits recommendations at 1/10th the cost of competing solutions Align energy efficiency programs with the best candidates Deliver energy savings exceeding 5% with load Measure effectiveness of energy efficiency programs with disaggregation and network-enabled customer engagement load research

11 4 HOW SILVERLINK GETS YOU THERE Virtualized energy audits Disaggregated load profiles for energy savings of more than 5% Personalized, targeted and accurate recommendations at 1/10th the cost of competing solutions Near real-time and granular data

12 5 HOW SILVERLINK GETS YOU THERE Real-time analysis to spot meter problems as they occur Predict and address meter temperature problems before they occur Streamline workflows with role-based dashboards and actionable insights

13 MET E R TE MP E RATU RE M A N A G E M ENT Quickly Detect Meter Malfunctions to Protect Meter Assets and Lower Costs WHERE UTILITIES ARE TODAY A BETTER APPROACH Brownouts and customer complaints caused by meter temperature anomalies Identify failed and defective meters in real-time to speed resolution Numerous alarms and alerts leading to inaction and missed opportunities for problem prevention Leverage customizable, role-based dashboards to display relevant data and actionable insights High cost for meter fires includes unhappy customers, damaged utility equipment, and costly liability payouts Limit the impact of meter temperature events by using predictive analytics for problem prevention Expensive and unnecessary truck rolls to investigate non-issues and install/retrieve monitoring equipment Optimize use of field crews through remote identification and resolution of customer complaints BUILDING THE BUSINESS CASE Reduce the cost and risk of meter fires through early Prevent meter problems by correlating data detection Improve customer service through proactive management Reduce troubleshooting associated with high meter of customer experiences temperatures 12

14 VOLTA G E M A NA G E M E N T Prevent Customer Complaints and Eliminate Unnecessary Truck Rolls to Save More Than $1 Per Meter Per Year WHERE UTILITIES ARE TODAY A BETTER APPROACH Voltage over provisioned to avoid brownouts and meet minimum requirements Implement CVR and Volt/VAR optimization initiatives without impacting customers power quality Unnecessary and expensive truck rolls to investigate customer complaints Quickly and remotely identify voltage-related complaints while reducing the number of unnecessary trips to customer site Costly and lengthy process to detect voltage problems due to multiple truck rolls to deploy and retrieve testing equipment Improve customer satisfaction by proactively resolving voltage problems before they complain BUILDING THE BUSINESS CASE Reduce unnecessary and investigatory truck rolls Improve customer service by proactively managing the Quickly resolve customer complaints quality of customer power Lower total system load 13

15 6 HOW SILVERLINK GETS YOU THERE Near real-time voltage event detection Continuous voltage optimization reduces system load by 2% to 3% Consolidated view of voltage from multiple systems

16 TA P I N T O T H E IN N OVATION W ITH S I LV ER SP R I N G S PA RTN E R E COSYS T EM SilverLink s highly flexible solution allows you to choose from a number of easily deployed applications from multiple partners. The platform enables applications to receive automated data feeds, while empowering utilities to quickly and easily create applications or test ideas using the same data streams. Here are just a few of Silver Spring s software partners: SilverLink s open-platform approach to analytics eliminates the utility s administrative and IT costs of integrating each new vendor, enabling fast deployment and the ability to pilot more products. 15

17 GAIN THE MOST FROM YOUR SMART GRID INVESTMENT With instant and continuous access to key system and usage data between you, your customers and all of your assets utilities have an opportunity to transform operations and engage in ways never before conceivable. SilverLink s open-platform approach to analytics lets you easily leverage comprehensive insights garnered from near real-time smart grid data. By effortlessly combining data with problem-solving analytics, you can deliver new and innovative services that connect you more closely to customers and enable you to respond to issues faster and better. Start gaining the most from your smart grid investment with a complete picture of your operations and the ability to give customers actual insights. To learn more, visit

18 silverspringnet.com/silverlink Copyright 2014 Silver Spring Networks.

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services : ComEd ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services BACKGROUND Commonwealth Edison (ComEd), a unit of Chicago-based Exelon Corporation, provides electrical

More information

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services

ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services : ComEd ComEd Improves Reliability and Efficiency with a Single Network for Multiple Smart Grid Services BACKGROUND Commonwealth Edison (ComEd), a unit of Chicago-based Exelon Corporation, provides electrical

More information

WHITEPAPER. Breathing New Life Into Legacy Demand Response. Gain the Benefits of Two-way Communications

WHITEPAPER. Breathing New Life Into Legacy Demand Response. Gain the Benefits of Two-way Communications WHITEPAPER Breathing New Life Into Legacy Demand Response Gain the Benefits of Two-way Communications Executive Summary Utilities are increasingly turning to smart grid-based demand response (DR) programs

More information

Empowering intelligent utility networks with visibility and control

Empowering intelligent utility networks with visibility and control IBM Software Energy and Utilities Thought Leadership White Paper Empowering intelligent utility networks with visibility and control IBM Intelligent Metering Network Management software solution 2 Empowering

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

Datasheet FUJITSU Cloud Monitoring Service

Datasheet FUJITSU Cloud Monitoring Service Datasheet FUJITSU Cloud Monitoring Service FUJITSU Cloud Monitoring Service powered by CA Technologies offers a single, unified interface for tracking all the vital, dynamic resources your business relies

More information

IBM Software Enabling business agility through real-time process visibility

IBM Software Enabling business agility through real-time process visibility IBM Software Enabling business agility through real-time process visibility IBM Business Monitor 2 Enabling business agility through real-time process visibility Highlights Understand the big picture of

More information

& benefits. Indian context +919799394943

& benefits. Indian context +919799394943 Smart Metering Concern, Challenges, & benefits. Indian context Vivek Pathak Pthk +919799394943 Indian Context Utility Concern Growing Normal energy demand The demand is likely to grow at a pace more than

More information

Case study: Real Time Decision Making with Smart Data Analytics. Thomas Doggett Co-founder & Chief Marketing Officer Calico Energy

Case study: Real Time Decision Making with Smart Data Analytics. Thomas Doggett Co-founder & Chief Marketing Officer Calico Energy Case study: Real Time Decision Making with Smart Data Analytics Thomas Doggett Co-founder & Chief Marketing Officer Calico Energy Real-Time Decision Making with Smart Data & Analytics About Calico Data:

More information

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet Version 2.0 - October 2014 NetVision Solution Datasheet NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management According to analyst firm Berg Insight, the installed base

More information

Naperville Smart Grid Initiative

Naperville Smart Grid Initiative Naperville Smart Grid Initiative Business Case Fundamentals Updated on 9/7/2010 Summary The NGSI program delivers an excellent ROI by increasing network reliability, operational efficiencies, reducing

More information

Mobile Device Management

Mobile Device Management Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,

More information

How To Replace Direct Load Control With A Smart Grid Based, 2 Way, 2-Way, 2Way, And Smart Power Control System

How To Replace Direct Load Control With A Smart Grid Based, 2 Way, 2-Way, 2Way, And Smart Power Control System WHITEPAPER The Business Case for DLC Replacement The Business Case for DLC Replacement Direct load control (DLC) is a key component of demand response (DR) programs, enabling utilities to reduce loads

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

ORACLE SALES ANALYTICS

ORACLE SALES ANALYTICS ORACLE SALES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Analyze pipeline opportunities to determine actions required to meet sales targets Determine which products and customer segments generate

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

Converging Technologies: Real-Time Business Intelligence and Big Data

Converging Technologies: Real-Time Business Intelligence and Big Data Have 40 Converging Technologies: Real-Time Business Intelligence and Big Data Claudia Imhoff, Intelligent Solutions, Inc Colin White, BI Research September 2013 Sponsored by Vitria Technologies, Inc. Converging

More information

Smart Energy for Texas Consumers

Smart Energy for Texas Consumers Smart Energy for Texas Consumers Elizabeth Killinger Senior Vice President, Reliant Energy President, SimplySmart Solutions June 15, 2011 Smart Energy for Texas Consumers Insights, Choices, & Convenience

More information

How To Use Ibm Tivoli Monitoring Software

How To Use Ibm Tivoli Monitoring Software Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Help improve uptime and shorten Help optimize IT service delivery by

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the

More information

IBM Tivoli Netcool network management solutions for SMB

IBM Tivoli Netcool network management solutions for SMB IBM Netcool network management solutions for SMB An integrated approach enhances IT as it supports business needs for the SMB environment Highlights Automate management tasks to reduce IT workload and

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

Silver Spring Networks

Silver Spring Networks 5 December 2011 Mr. Lyndon Rowe, Chairman c/o Mr. Tyson Self, Manager Projects Access Economic Regulation Authority Level 6, Governor Stirling Tower 197 St Georges Terrace Perth, Western Australia 6000

More information

Sage ERP I White Paper. An ERP Guide to Driving Efficiency

Sage ERP I White Paper. An ERP Guide to Driving Efficiency I White Paper An ERP Guide to Driving Efficiency Table of Contents Executive Summary... 3 Best-in-Class Organizations Look to Enhance Efficiency... 3 How ERP Improves Efficiency... 3 Results... 6 Conclusion...

More information

Consumer Goods. itouch Vision s CRM for

Consumer Goods. itouch Vision s CRM for itouch Vision s CRM for Consumer Goods This document gives an overview of itouch Vision s Cloud CRM for consumer goods and discusses the different features and functionality. For further information, about

More information

Grid IQ. Solutions as a Service. GE Energy Digital Energy. Why Solutions as a Service? Subscription based integrated Smart Grid solutions

Grid IQ. Solutions as a Service. GE Energy Digital Energy. Why Solutions as a Service? Subscription based integrated Smart Grid solutions GE Energy Digital Energy Grid IQ Solutions as a Service Subscription based integrated Smart Grid solutions With any Smart Grid implementation, utilities face extremely large up-front and on-going expenses

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

WHITEPAPER. The Business Case for Smart Street Lights

WHITEPAPER. The Business Case for Smart Street Lights The Business Case for Smart Street Lights The Business Case for Smart Street Lights Street lighting is an important community service, but it can consume as much as 40 percent of a city s energy budget.

More information

Fleet Management Solutions for your business.

Fleet Management Solutions for your business. Fleet Management Solutions for your business. 2 rushtruckcenters.com Helping you effectively manage your fleet is our highest priority. Keeping your fleet operating at peak efficiency is critical to the

More information

Key Considerations for Selecting an Energy Management System

Key Considerations for Selecting an Energy Management System www.siemens.com/sitecontrols Key Considerations for Selecting an Energy Management System How the right partner can deliver a fast ROI through significant annual energy and equipment maintenance savings.

More information

GEOGRAPHIC BUSINESS INTELLIGENCE TO PROACTIVELY MANAGE, MONITOR AND MONETIZE YOUR NETWORK

GEOGRAPHIC BUSINESS INTELLIGENCE TO PROACTIVELY MANAGE, MONITOR AND MONETIZE YOUR NETWORK GEOGRAPHIC BUSINESS INTELLIGENCE TO PROACTIVELY MANAGE, MONITOR AND MONETIZE YOUR NETWORK Overture GIS is the only solution that integrates real-time subscriber data, plant management records, fiber network

More information

IT SERVICE MANAGEMENT: HOW THE SAAS APPROACH DELIVERS MORE VALUE

IT SERVICE MANAGEMENT: HOW THE SAAS APPROACH DELIVERS MORE VALUE 1 IT Service Management: How the SaaS Approach Delivers More Value IT SERVICE MANAGEMENT: HOW THE SAAS APPROACH DELIVERS MORE VALUE EXECUTIVE SUMMARY Today s companies are very reliant on their technology

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information

Data Center Infrastructure Management

Data Center Infrastructure Management Data Center Infrastructure Management Helping IT Empower the Business Luis M Burgos, HP Services BDM Arrow, ECS Proactive Care Advanced Presented under Non-Disclosure A New Style of IT Driven by Four New

More information

Changing Metrics and Mindsets in the Warehouse Part Two: Optimizing the ROI of Forklift Fleet Management Through Phased Implementation

Changing Metrics and Mindsets in the Warehouse Part Two: Optimizing the ROI of Forklift Fleet Management Through Phased Implementation Crown Connectivity Series Changing Metrics and Mindsets in the Warehouse Part Two: Optimizing the ROI of Forklift Fleet Management Through Phased Implementation Introduction Crown has been providing forklift

More information

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 www.vitria.com TABLE OF CONTENTS I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 III. COMPLEMENTING UTILITY IT ARCHITECTURES WITH THE VITRIA PLATFORM FOR

More information

How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers

How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers contents 01 Current situation of the IT Channel 02 Market Trends 03 What would be the

More information

CA NetQoS Unified Communications Monitor

CA NetQoS Unified Communications Monitor PRODUCT SHEET: CA NetQoS Unified Communications Monitor CA NetQoS Unified Communications Monitor agility made possible CA NetQoS Unified Communications Monitor is a network-based voice and video monitoring

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

BMC TrueSight Operations Management 10 for the Digital Age

BMC TrueSight Operations Management 10 for the Digital Age Ptak Associates LLC Informed opinion for savvy IT BMC TrueSight Operations Management 10 for the Digital Age BMC introduced its TrueSight family of products last fall. They promised to help improve the

More information

TOP 10. Strategies for Modernizing Workforce Optimization. ebook

TOP 10. Strategies for Modernizing Workforce Optimization. ebook TOP 10 Strategies for Modernizing Workforce Optimization ebook CONTACT CENTER OPERATIONAL CHALLENGES All over the world, contact center managers and operations teams face a number of challenges that can

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Mitel Performance Analytics

Mitel Performance Analytics Mitel Performance Analytics For Enterprises May 2016 Summary Mitel Performance Analytics: Service Quality Matters MPA Plus: Advanced Enterprise Features Fault & Performance Management Features MPA Service

More information

Forklift Fleet and Operator Management: Optimizing Return through Phased Implementation

Forklift Fleet and Operator Management: Optimizing Return through Phased Implementation Forklift Fleet and Operator Management: Optimizing Return through Phased Implementation Table of Contents Introduction 2 Defining Objectives 3 Reducing Fleet Costs 4 Optimizing Productivity and Improving

More information

Customer Benefits Through Automation with SDN and NFV

Customer Benefits Through Automation with SDN and NFV Customer Benefits Through Automation with SDN and NFV Helping service providers solve specific challenges they are facing today while improving the overall customer service life cycle 1 Table of Contents

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

IT Performance & Capacity Management

IT Performance & Capacity Management IT Performance & Capacity Management With Sysload You Can: Monitor IT systems and business applications performance Automate problem detection and provide immediate alerts to IT Ops Troubleshoot and resolve

More information

ASSET Connect. The next level in Critical Environment Operational Efficiency

ASSET Connect. The next level in Critical Environment Operational Efficiency Connect The next level in Critical Environment Operational Efficiency 10-30% is the potential efficiency gain from optimized Data Centers and Critical Environments Operational Efficiency of Your Critical

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

VMware Virtualization and Cloud Management Overview. 2010 VMware Inc. All rights reserved

VMware Virtualization and Cloud Management Overview. 2010 VMware Inc. All rights reserved VMware Virtualization and Cloud Management Overview 2010 VMware Inc. All rights reserved Automating Operations Management Why? What? How? Why is Operations Management different in the virtual world? What

More information

Empowering IT to Optimize Storage Capacity Management

Empowering IT to Optimize Storage Capacity Management NETAPP WHITE PAPER Empowering IT to Optimize Storage Capacity Management Steve Cohen, Gadi Oren, and George Maheras, NetApp November 2008 WP-7060-1108 TABLE OF CONTENTS 1 EXECUTIVE OVERVIEW...3 2 CAPACITY

More information

Project Portfolio Management Information System

Project Portfolio Management Information System Project Portfolio Management Information System Highlights It provides a single point of access to proposal and project information. It streamlines proposal preparation during all important tendering phases

More information

SMART TRANSPORT KEEPING STUDENTS CONNECTED AND SAFE WITH THE SMART SCHOOL BUS

SMART TRANSPORT KEEPING STUDENTS CONNECTED AND SAFE WITH THE SMART SCHOOL BUS Practical thinking for a connected world. SMART TRANSPORT KEEPING STUDENTS CONNECTED AND SAFE WITH THE SMART SCHOOL BUS PRACTICAL THINKING FOR A TRULY CONNECTED WORLD We have an unprecedented opportunity

More information

ElegantJ BI. White Paper. Operational Business Intelligence (BI)

ElegantJ BI. White Paper. Operational Business Intelligence (BI) ElegantJ BI Simple. Smart. Strategic. ElegantJ BI White Paper Operational Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence

More information

Unifying IT How Dell Is Using BMC

Unifying IT How Dell Is Using BMC Unifying IT Management: How Dell Is Using BMC Software to Implement ITIL ABSTRACT Companies are looking for ways to maximize the efficiency with which they plan, deliver, and manage technology services.

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

Strategic Solutions that Make Your Work Easier. Projects Made Easier Decisions Made Easier Business Made Easier

Strategic Solutions that Make Your Work Easier. Projects Made Easier Decisions Made Easier Business Made Easier Strategic Solutions that Make Your Work Easier Projects Made Easier Decisions Made Easier Business Made Easier Have You Outgrown Your Systems? Buyers Say the Partner and the Product are More Important

More information

BC HYDRO. Reducing revenue loss with advanced theft detection and energy analytics ESSENTIALS SMART METERING & INFRASTRUCTURE

BC HYDRO. Reducing revenue loss with advanced theft detection and energy analytics ESSENTIALS SMART METERING & INFRASTRUCTURE BC HYDRO Reducing revenue loss with advanced theft detection and energy analytics ESSENTIALS Challenge Detect electricity theft sooner and on a larger scale to reduce revenue loss EMC Solutions and Services

More information

effective performance monitoring in SAP environments

effective performance monitoring in SAP environments WHITE PAPER September 2012 effective performance monitoring in SAP environments Key challenges and how CA Nimsoft Monitor helps address them agility made possible table of contents executive summary 3

More information

Jim Sheppard, Director of Business Processes CenterPoint Energy, Texas, USA

Jim Sheppard, Director of Business Processes CenterPoint Energy, Texas, USA Jim Sheppard, Director of Business Processes CenterPoint Energy, Texas, USA About Us... Public company traded on the New York Stock Exchange (CNP) Headquartered in Houston, TX Operating 3 business segments

More information

Optymyze Sales Performance Software

Optymyze Sales Performance Software Optymyze Sales Performance Software Optymyze provides a complete set of sales performance management applications that are designed to help enterprises improve the alignment, efficiency, productivity,

More information

Big Data: Using Smart Grid to Improve Operations and Reliability. LaMargo Sweezer-Fischer Power Delivery Grid Automation Manager FPL July 2014

Big Data: Using Smart Grid to Improve Operations and Reliability. LaMargo Sweezer-Fischer Power Delivery Grid Automation Manager FPL July 2014 1 Big Data: Using Smart Grid to Improve Operations and Reliability LaMargo Sweezer-Fischer Power Delivery Grid Automation Manager FPL July 2014 2 NextEra Energy is a premier U.S. power company comprised

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Now Leverage Big Data for Successful Customer Engagements

Now Leverage Big Data for Successful Customer Engagements Now Leverage Big Data for Successful Customer Engagements Revolutionize the Value of Partnership The partner challenge: Understanding customer environments to deliver better outcomes As a channel or technology

More information

PEOPLESOFT EXPENSES & MOBILE EXPENSES

PEOPLESOFT EXPENSES & MOBILE EXPENSES PEOPLESOFT EXPENSES & MOBILE EXPENSES Oracle s PeopleSoft Expenses is a comprehensive travel expense solution, which streamlines and automates travel spend KEY FEATURES Best practices in expense Mobile

More information

Empowering Smart Utilities. 0 Brochure Cover Slogan

Empowering Smart Utilities. 0 Brochure Cover Slogan Empowering Smart Utilities 0 Brochure Cover Slogan C Your Preferred Partner Rapid economic development over the last decade in the Asia-Pacific region has injected dynamism into the region s energy markets,

More information

WHITE PAPER. Five Steps to Better Application Monitoring and Troubleshooting

WHITE PAPER. Five Steps to Better Application Monitoring and Troubleshooting WHITE PAPER Five Steps to Better Application Monitoring and Troubleshooting There is no doubt that application monitoring and troubleshooting will evolve with the shift to modern applications. The only

More information

Introduction: CRM and Service Management

Introduction: CRM and Service Management Introduction: CRM and Service Management Do you find that your sales team spends more time talking to project managers than prospects? Perhaps you have implemented, or are thinking about implementing,

More information

Making Every Project Business a Best-Run Business

Making Every Project Business a Best-Run Business SAP Functions in Detail SAP Business Suite SAP Commercial Project Management Making Every Project Business a Best-Run Business Table of Contents 3 Quick Facts 4 Facilitating Optimal Project Delivery for

More information

Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services.

Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services. Focus on your business, not your infrastructure. A buyer s guide to managed infrastructure services. What s in this guide for you? If you re considering managed services as a way of meeting your organization

More information

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service

Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,

More information

An Oracle White Paper May 2009. Smart Grid Basics. Turning Information into Power

An Oracle White Paper May 2009. Smart Grid Basics. Turning Information into Power An Oracle White Paper May 2009 Smart Grid Basics Turning Information into Power Introduction The Smart Grid is a vision of a better electricity delivery infrastructure. Smart Grid implementations dramatically

More information

Altiris Asset Management Suite 7.1 from Symantec

Altiris Asset Management Suite 7.1 from Symantec Ensuring compliance and maximizing your IT investment Overviewview In IT change is inevitable, but asset management provides a starting point for disciplined, standards-based management that elevates the

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Experience the Benefits of Mitel Phone Systems

Experience the Benefits of Mitel Phone Systems Experience the Benefits of Mitel Phone Systems Experience the Benefits of Mitel Phone Systems Your Call and Contact Center stands at the forefront of customer service. When your customers call, are they

More information

Realising the benefits of smart meters for consumers and industry

Realising the benefits of smart meters for consumers and industry Realising the benefits of smart meters for consumers and industry ERAA smart meter Working Paper 1 Suite 3, Level 5, 189 Kent Street Sydney NSW 2000 T (02) 8241 1800 E info@eraa.com.au www.eraa.com.au

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Rapid Route to Success & Value Rapid Route to Success Ease-of-Use Fast, Flexible Deployment Ease-of- Anywhere Access Business Integration Ease-of- Customisation

More information

1) DOES YOUR SOFTWARE

1) DOES YOUR SOFTWARE Soft Landing Does your current software give your retail pharmacy business the visibility and flexibility you need to be responsive and competitive? Or, could it be that your operation has outgrown the

More information

Video Analytics. Keep video customers on board

Video Analytics. Keep video customers on board Video Analytics Release 1.0 Address the root causes of poor QoE by gaining an in-depth understanding of the customer experience Reduce churn and strengthen customer relationships with analytics that anticipate

More information

OPTIMIZING PERFORMANCE IN AMAZON EC2 INTRODUCTION: LEVERAGING THE PUBLIC CLOUD OPPORTUNITY WITH AMAZON EC2. www.boundary.com

OPTIMIZING PERFORMANCE IN AMAZON EC2 INTRODUCTION: LEVERAGING THE PUBLIC CLOUD OPPORTUNITY WITH AMAZON EC2. www.boundary.com OPTIMIZING PERFORMANCE IN AMAZON EC2 While the business decision to migrate to Amazon public cloud services can be an easy one, tracking and managing performance in these environments isn t so clear cut.

More information

Digital Transformation with Intelligent Solutions from Infosys and Pega

Digital Transformation with Intelligent Solutions from Infosys and Pega Digital Transformation with Intelligent Solutions from Infosys and Pega Introduction Today, organizations want smart digital initiatives that can transform their business to drive top and bottom line growth.

More information

NICE MULTI-CHANNEL INTERACTION ANALYTICS

NICE MULTI-CHANNEL INTERACTION ANALYTICS NICE MULTI-CHANNEL INTERACTION ANALYTICS Revealing Customer Intent in Contact Center Communications CUSTOMER INTERACTIONS: The LIVE Voice of the Customer Every day, customer service departments handle

More information

What you need to know about cloud backup: your guide to cost, security and flexibility.

What you need to know about cloud backup: your guide to cost, security and flexibility. What you need to know about cloud backup: your guide to cost, security and flexibility. Over the last decade, cloud backup, recovery and restore (BURR) options have emerged as a secure, cost-effective

More information

Vistara Lifecycle Management

Vistara Lifecycle Management Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

SOLUTIONS. Microsoft Dynamics Business Management Solutions

SOLUTIONS. Microsoft Dynamics Business Management Solutions SOLUTIONS Microsoft Dynamics Business Management Solutions Integrated, adaptable business management solutions that work like and with familiar Microsoft software, helping you drive business success. ENABLE

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Actionable Knowledge from Refined Data with Microsoft Business Intelligence

Actionable Knowledge from Refined Data with Microsoft Business Intelligence Actionable Knowledge from Refined Data with Microsoft Business Intelligence John Schlitt - Business Manager Automation COE, Nalco Copyright 2010, OSIsoft LLC. All rights Reserved. Nalco Company World s

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

Device Lifecycle Management

Device Lifecycle Management Device Lifecycle Management 1 (8) Table of Contents 1. Executive summary... 3 2. Today's challenges in adapting to lifecycle management... 3 3. How is Miradore different?... 5 4. Conclusion... 8 2 (8)

More information

How To Optimize Your Wholesale Business

How To Optimize Your Wholesale Business The Intelligent Solution for Routing, Interconnect and Settlement WHOLESALE BILLING PARTNER SETTLEMENT LEAST COST ROUTING FRAUD MANAGEMENT BUSINESS INTELLIGENCE Optimize Your Entire Wholesale Billing Business

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc.

SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc. Paper 346-2009 SAS IT Intelligence for VMware Infrastructure: Resource Optimization and Cost Recovery Frank Lieble, SAS Institute Inc. ABSTRACT SAS and VMware have collaborated on an offering that leverages

More information

Symantec Asset Management Suite 7.6 powered by Altiris technology

Symantec Asset Management Suite 7.6 powered by Altiris technology Symantec Asset Management Suite 7.6 powered by Altiris technology Take control of your assets, ensure compliance, and uncover savings Data Sheet: Endpoint Management Are you paying for unused software

More information

Acting on the Deluge of Newly Created Automation Data:

Acting on the Deluge of Newly Created Automation Data: Acting on the Deluge of Newly Created Automation Data: Using Big Data Technology and Analytics to Solve Real Problems By CJ Parisi, Dr. Siri Varadan, P.E., and Mark Wald, Utility Integration Solutions,

More information

Analytics-driven Workforce Optimization

Analytics-driven Workforce Optimization Analytics-driven Workforce Optimization > What if your organization could improve everything about how it delivers customer service? What if you could serve customers better and more cost effectively while

More information

Infor Equipment for Rental

Infor Equipment for Rental Infor Equipment for Rental Infor Equipment is probably the most advanced and functionally comprehensive collaborative enterprise system available for the equipment rental market. Tom Armstrong, chief information

More information

WHITE PAPER. The Five Fundamentals of a Successful FCR Program

WHITE PAPER. The Five Fundamentals of a Successful FCR Program The Five Fundamentals of a Successful FCR Program April 2012 Executive Summary Industry analysts agree that First Contact Resolution (FCR) is the best way to measure the effectiveness of your contact center.

More information

Mobility for Healthcare

Mobility for Healthcare Mobility for Healthcare Fully connected to patient records and emergency protocols at the point of care, today s healthcare professionals are more informed, more responsive and more collaborative than

More information

Accenture: Trade Promotion Management. Choice in your hands

Accenture: Trade Promotion Management. Choice in your hands Accenture: Trade Promotion Management Choice in your hands Seize the initiative Just think. If you could see the effectiveness of your trade spend to enable decisions as you go, track which promotions

More information