UNLEASH THE POWER OF SMART GRID BIG DATA
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1 UNLEASH THE POWER OF SMART GRID BIG DATA Increase efficiencies. Grow profitability. Make customers happy.
2 The continuous connectivity enabled by the smart grid changes the playing field. Yet until now harnessing the power of smart grid data has proved elusive for most utilities. Lacking the ability to quickly and seamlessly route real-time data across the infrastructure to any application in need traditional solutions have fallen short in capturing the full potential of this new paradigm. SilverLink takes the granular and real-time data running end-to-end across your infrastructure and shares it quickly with multiple applications at a low cost giving you fast access to meaningful data that spans your entire organization. Add innovative new solutions to connect more closely with your customers. Choose from industry-proven applications developed by Silver Spring and its partners, or use our standards-based platform to quickly and easily create your own. SilverLink takes the granular and real-time data running end-to-end across your infrastructure and shares it quickly with multiple applications at a low cost giving you fast access to meaningful data that spans your entire organization. Leverage SilverLink to give customers actual insights into their consumption patterns and detailed appliance usage data. Read our ebook to learn how you can start getting the most value from your smart grid today with the following SilverLink use cases.
3 SILVERLINK TOP USE CASES Discover how SilverLink can benefit your organization with improved: 1 Customer Service 2 HAN/Demand Response 3 Revenue Protection 4 Energy Efficiency 5 Meter Temperature Management 6 Voltage Management 2
4 1 HOW SILVERLINK GETS YOU THERE Accurate and itemized bills and budgets Near real-time and granular usage data Customizable web and mobile apps for energy use and generation Bill-shock alerts Rate evaluation tools
5 C US T O M E R SE R V ICE Go Beyond Basic Portals and Printed Reports with Real-Time, Itemized Energy Usage Data to Improve Customer Satisfaction and Engagement WHERE UTILITIES ARE TODAY A BETTER APPROACH Disjointed and complex utility-customer relationships thanks to HAN devices, solar installations and electric vehicles Build closer customer relationships with an all-in-one application displaying energy use, solar generation, DR and energy efficiency programs Outdated energy usage data presented in ways that don t resonate with consumers Increase bill credibility and improve customer satisfaction with 24x7 access to actionable, up-to-date and predictive energy spending by appliance, easily accessed via desktop, tablet or mobile device Inaccurate budgeting tools that calculate bill forecasts and hourly estimates based on average and marginal rates Empower customers to manage energy spending with precise forecast and budgeting tools incorporating surcharges, taxes and tiers and other variables Unexpected high bills that surprise customers and lead to customer dissatisfaction Help customers control premise- or appliance-level spending with prepay, budgeting tools, accurate bill forecasts and bill-shock alerts High volume of phone calls for bill complaints Reduce call center time to resolve issues with role-based dashboards and real-time analytics that mirror customer views BUILDING THE BUSINESS CASE Reduce call-center billing inquiries and costs Save money by eliminating printed bills Increase customer satisfaction Retailers: Improve customer retention and increase Minimize unrecovered bad debts revenue with premium services such as itemized bills 4
6 H AN / D E M A ND RE SP ON SE Empower the Continuously Connected Customer with Smart Grid-enabled Devices and Put Remote Programmability and Bill Savings in Their Hands WHERE UTILITIES ARE TODAY A BETTER APPROACH Inconsistent HAN device deployment requiring gateways or broadband services that can be unreliable or unavailable and can exclude low-income consumers Enable all customers to participate in energyand cost-saving programs though a continuously connected, utility controlled network Time consuming and costly processes to manage and audit demand response (DR) programs Manage DR programs at scale across multiple customer types, automatically measuring load shifts in customer energy usage Limited consumer choice with HAN device selection restricted by the need for compatible management software Provide a uniform experience for customers with customizable, utility-branded management software for more choice in HAN device selection Low customer engagement due to difficulty recruiting and retaining DR participants Leverage familiar and easy-to-use software tools that work with any consumer device to increase DR participation and retention BUILDING THE BUSINESS CASE 5 Reduce call-center billing inquiries and costs Save money by eliminating printed bills Increase customer satisfaction Retailers: Improve customer retention and increase Minimize unrecovered bad debts revenue with premium services such as itemized bills
7 2 HOW SILVERLINK GETS YOU THERE Greater choice in HAN devices Industry-leading CustomerIQ Thermostat app Continuous, reliable connections to DR devices Remote provisioning and diagnostics for HAN devices Event analysis in real time
8 3 HOW SILVERLINK GETS YOU THERE Near real-time identification of theft Easy, fast testing of third-party theft detection tools without requiring IT resources Detect advanced theft by incorporating additional types of data
9 RE VE NU E P R O TE CTION Minimize Lost Revenue and Protect Equipment from Failures to Increase Savings WHERE UTILITIES ARE TODAY A BETTER APPROACH Unspecified losses due to theft, faulty equipment, billing errors, and system inefficiencies Minimize uncollected revenue and increase electricity purchases by eliminating cases of theft and technical losses Inaccurate theft detection adds to workloads by creating false positives Increase speed and accuracy of theft detection by using analytics to correlate data and identify patterns in physical tampering, power loss, reprogramming, reverse power flow alarms and voltage Difficult to test new solutions due to high cost of vendor integration Quickly implement and evaluate theft detection solutions using a single platform to speed integration Time-consuming and labor-intensive processes for theft identification and resolution Pinpoint incidents in near real-time without waiting for data to be processed by the MDMS BUILDING THE BUSINESS CASE Improve theft detection to avoid costs for energy Reduce technical losses, prevent outages and lower O&M delivered that isn t paid for costs by pinpointing equipment problems and optimizing Increase electricity purchases with tools to manage theft- transformer loading related workloads Eliminate unnecessary truck rolls by identifying false positives Save money for ratepayers and enhance utility profits 8
10 EN E RGY E F FI C IE N CY Provide Better Customer Insights with Granular, Near Real-time Data to Get the Most Value from Energy Efficiency Programs WHERE UTILITIES ARE TODAY A BETTER APPROACH Stale and generalized energy usage data that doesn t change customer behavior Maximize efficiency savings with near real-time and granular data that shows customers how their behavior affects energy consumption Time-consuming internal processes to audit energy efficiency programs Automate measurement of load shifts in customer energy usage Energy saving recommendations and tips don t resonate with customers Improve customer participation with accurate, targeted efficiency and rebate programs based on home profiles and appliance-level data Limited customer adoption of voluntary energy efficiency programs Offer new and low-cost functionality to increase signups and retention High cost per customer for personalized programs and energy audits Provide appliance-level feedback with virtualized energy audits that eliminate the need for additional hardware BUILDING THE BUSINESS CASE 9 Provide appliance-level energy efficiency Reduce the cost to offer energy audits recommendations at 1/10th the cost of competing solutions Align energy efficiency programs with the best candidates Deliver energy savings exceeding 5% with load Measure effectiveness of energy efficiency programs with disaggregation and network-enabled customer engagement load research
11 4 HOW SILVERLINK GETS YOU THERE Virtualized energy audits Disaggregated load profiles for energy savings of more than 5% Personalized, targeted and accurate recommendations at 1/10th the cost of competing solutions Near real-time and granular data
12 5 HOW SILVERLINK GETS YOU THERE Real-time analysis to spot meter problems as they occur Predict and address meter temperature problems before they occur Streamline workflows with role-based dashboards and actionable insights
13 MET E R TE MP E RATU RE M A N A G E M ENT Quickly Detect Meter Malfunctions to Protect Meter Assets and Lower Costs WHERE UTILITIES ARE TODAY A BETTER APPROACH Brownouts and customer complaints caused by meter temperature anomalies Identify failed and defective meters in real-time to speed resolution Numerous alarms and alerts leading to inaction and missed opportunities for problem prevention Leverage customizable, role-based dashboards to display relevant data and actionable insights High cost for meter fires includes unhappy customers, damaged utility equipment, and costly liability payouts Limit the impact of meter temperature events by using predictive analytics for problem prevention Expensive and unnecessary truck rolls to investigate non-issues and install/retrieve monitoring equipment Optimize use of field crews through remote identification and resolution of customer complaints BUILDING THE BUSINESS CASE Reduce the cost and risk of meter fires through early Prevent meter problems by correlating data detection Improve customer service through proactive management Reduce troubleshooting associated with high meter of customer experiences temperatures 12
14 VOLTA G E M A NA G E M E N T Prevent Customer Complaints and Eliminate Unnecessary Truck Rolls to Save More Than $1 Per Meter Per Year WHERE UTILITIES ARE TODAY A BETTER APPROACH Voltage over provisioned to avoid brownouts and meet minimum requirements Implement CVR and Volt/VAR optimization initiatives without impacting customers power quality Unnecessary and expensive truck rolls to investigate customer complaints Quickly and remotely identify voltage-related complaints while reducing the number of unnecessary trips to customer site Costly and lengthy process to detect voltage problems due to multiple truck rolls to deploy and retrieve testing equipment Improve customer satisfaction by proactively resolving voltage problems before they complain BUILDING THE BUSINESS CASE Reduce unnecessary and investigatory truck rolls Improve customer service by proactively managing the Quickly resolve customer complaints quality of customer power Lower total system load 13
15 6 HOW SILVERLINK GETS YOU THERE Near real-time voltage event detection Continuous voltage optimization reduces system load by 2% to 3% Consolidated view of voltage from multiple systems
16 TA P I N T O T H E IN N OVATION W ITH S I LV ER SP R I N G S PA RTN E R E COSYS T EM SilverLink s highly flexible solution allows you to choose from a number of easily deployed applications from multiple partners. The platform enables applications to receive automated data feeds, while empowering utilities to quickly and easily create applications or test ideas using the same data streams. Here are just a few of Silver Spring s software partners: SilverLink s open-platform approach to analytics eliminates the utility s administrative and IT costs of integrating each new vendor, enabling fast deployment and the ability to pilot more products. 15
17 GAIN THE MOST FROM YOUR SMART GRID INVESTMENT With instant and continuous access to key system and usage data between you, your customers and all of your assets utilities have an opportunity to transform operations and engage in ways never before conceivable. SilverLink s open-platform approach to analytics lets you easily leverage comprehensive insights garnered from near real-time smart grid data. By effortlessly combining data with problem-solving analytics, you can deliver new and innovative services that connect you more closely to customers and enable you to respond to issues faster and better. Start gaining the most from your smart grid investment with a complete picture of your operations and the ability to give customers actual insights. To learn more, visit
18 silverspringnet.com/silverlink Copyright 2014 Silver Spring Networks.
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