Travel assistance. Get to know your benefits

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1 Travel assistance Get to know your benefits

2 Contents 01 Going on a trip? 02 How we can help you? 05 Before you go? Emergency Travel assistance worldwide 24 hours a day, 7 days a week Toll free in North America Everywhere else, call collect Travel assistance

3 Going on a trip? What if you get sick or injured? Do you know what to do, or who to talk to for help? With Travel assistance, help is just a phone call away. What is Travel assistance? Whether you re off on a family vacation or travelling for work, call Travel assistance if you have a medical emergency. Travel assistance will come to your aid almost anywhere in the world. As part of your group insurance plan, Travel assistance can, among other things, help you find a nearby hospital, pay for your medical expenses and make the necessary arrangements to bring you home. Important to know Your group s Travel assistance coverage applies to medical emergencies only. A medical emergency is an accidental injury or sudden illness not diagnosed or treated prior to your trip. Before you go Before leaving, check your Insurance Certificate to make sure you are indeed covered for Travel assistance. Your Insurance Certificate also serves as proof of coverage, so be sure to bring it on your trip! You should also consult your employee booklet to see which expenses are covered. If you have any questions regarding your coverage outside your province or outside of Canada, give us a call at If you have a medical emergency Call Travel assistance immediately. The number to call is on the back of your Insurance Certificate. Regardless of where you are or when you call, Travel assistance will find you the best possible medical care. It is important that you contact Travel assistance within 5 days of the accident or illness, or have someone call on your behalf, for necessary arrangements to be made regarding your care and expenses. If you don t do so in time, you will have to pay for your medical expenses outright and file a claim for reimbursement later. Travel assistance 01

4 How we can help you? Medical assistance and transport Find a local doctor Travel assistance will refer you to medical care available in the region and make appointments with local specialists, as needed. Get you to a hospital Travel assistance will direct you to the nearest hospital and facilitate your admission, providing proof of your insurance coverage as requested. If necessary, you will be transferred to a hospital adequately equipped to care for your illness or injury. Repatriation Bring you home When your condition permits it, Travel assistance will bring you back home or to a nearby hospital. If the worst happens In the event of death, all the necessary arrangements and payments will be made to return the deceased to Canada. Translate your emergency If you don t speak the local language and need help explaining your medical emergency, Travel assistance offers a telephone interpretation service. An interpreter can act as an intermediary between you and your physician in most languages. These services are available to you and your eligible dependents covered under your group insurance plan. Refer to your employee booklet for the limits and conditions specific to your plan, including how long you can maintain your coverage while travelling outside your province. 02 Travel assistance

5 Click on the Your booklet tab under Your File section in the VIP Room. Financial assistance Pay your medical expenses Travel assistance will pay for the emergency care you receive while travelling in accordance with your plan s limits and conditions. Refer to your employee booklet for more information on eligible expenses incurred out of province or out of Canada. Help out with a cash advance During an emergency situation, you may have unexpected expenses other than medical bills. Subject to the limits set out in your plan, Travel assistance may forward you the money to help cover such expenses. You are expected to repay any cash advances. How to file a claim? If you paid for medical expenses during your trip, you can file a claim upon your return. In such a case, you must first submit a claim to your provincial health insurance plan. You will then have to forward the provincial health insurance statement, along with copies of your claim and receipts, to Standard Life. Travel assistance 03

6 04 Travel assistance

7 Before you go? Your travel checklist Passport Visa All required vaccinations Insurance Certificate and booklet Travel assistance coverage Check with your provincial health plan. Depending on the length of your trip, you may need to notify them that you re travelling out-of-province. Ask your travel agency about additional travel insurance for trip cancellations, interruptions and lost or damaged baggage. Carry a copy of your health booklet, including your medical history, as well as your current drug prescriptions. Let your family and friends know where to contact you in case of emergency.

8 Retirement Investments Insurance Find out more The Standard Life Assurance Company of Canada GE10604F GL Standard Life (image reproduced under license)

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