BE-COM E-COMMUNICATIONS EVENT. Skype for Business Hybrid Voice - Cloud Connector Edition Steven van Houttum

Transcription

1 BE-COM E-COMMUNICATIONS EVENT Skype for Business Hybrid Voice - Cloud Connector Edition Steven van Houttum

2 AGENDA Hybrid features Enterprise Voice in the Cloud Cloud Connector Overview Plan Deploy

3 DISCLAIMER Not all mentioned features are available yet, things can change

4 HYBRID FEATURES

5 DEPLOYMENT OPTIONS

6 HYBRID FEATURES Features On premises user On premises user + hybrid features Dial-in conferencing Via local PBX/PSTN or New PSTN Conferencing in Office 365** Online user + hybrid features Online user Audio Conferencing Provider or New PSTN Conferencing in Office 365* Enterprise Voice Via local PBX/PSTN New PSTN Calling in Office 365* Via local PBX/PSTN*** Persistent Chat Yes No Broadcast meeting* No Yes Video Interop Server VIS calls possible No APIs All APIs Selected APIs * Available post RTM ** planned feature *** available for server today; planned feature for online user in hybrid configuration

7 CLOUD PSTN CONFERENCING Available as part of Office 365 Online Hybrid User has to be homed online (for now) Dial-in conferencing providers Third Party Microsoft New

8 ENTERPRISE VOICE & CLOUD

9 ENTERPRISE VOICE

10 CLOUD PBX

11 ENTERPRISE VOICE & CLOUD Cloud PBX with PSTN Calling (US Only for now) Cloud PBX with On-premises PSTN Connectivity

12 CLOUD PBX/PSTN CALLING Available as part of Office 365 Online Hybrid New New Aka Hosted Voice

13 HERE'S WHAT YOU GET WITH CLOUD PBX Feature Phones Mobile PSTN calling and on-premises PSTN connectivity Call hold/retrieve Call transfer Call forwarding Camp On Distinctive Ringing Simultaneous Ringing Voic USB peripherals Delegation (Boss/admin) Team call Basic Call Policy support Cloud PBX Yes. See, Supported phones for Skype for Business Online. Yes Yes. PSTN calling is an add-on license. See What is PSTN calling?. Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

14 HYBRID VOICE

15 CLOUD PBX WITH ON-PREMISES PSTN CONNECTIVITY Uses on premises telephony components Lync/Skype for Business Pool Cloud Connector Edition Call control is in Office 365 Aka Hybrid Voice New

16 ON PREMISES PSTN / SKYPE FOR BUSINESS POOL

17 ON PREMISES PSTN / SKYPE FOR BUSINESS CLOUD CONNECTOR

18 LIMITATIONS Consultative transfer is not supported. You cannot transfer an active call to your cell phone that is registered in your Active Directory by picking it from a list of suggested phones in the transfer menu. You can transfer to any other number. Escalation to conference from a call between a PSTN and Skype for Business user is not possible (you can, however, escalate call to conference between two Skype for Business users). Dial plan is not applied on Polycom phones and Skype for Business clients for Android and Windows phone. To dial a number, you must use the full E.164 phone number.

19 PLANNING

20 SKYPE FOR BUSINESS HYBRID

21 EXCHANGE Scenarios supported in all combinations IM/Presence in Outlook Scheduling and joining meetings through Outlook Conversation history and call logs Status based on Outlook free/busy information Meeting delegation (requires users to be in the same environment) Limitations for Skype for Business online and Exchange on premises Presence in Outlook Web App Scheduling meetings in Outlook Web App Archiving via Exchange Voic Unified Contact Store

22 HYBRIDE SKYPE FOR BUSINESS TOPOLOGY REQUIREMENTS Skype for Business Server Lync Server 2013 deployment. Skype for Business Server 2015 or Lync Server 2013 administrative tools installed on-premises. Multi-Forest Environment for Hybrid Skype for Business is now supported

23 HYBRID SKYPE FOR BUSINESS TOPOLOGY REQUIREMENTS Firewall Front End Server needs to connect O365 for management tasks User access to Office 365 Express route Highly recommended Federation and login via Skype for Business on premises environment (Public DNS points here)

24 EXPRESS ROUTE

25 BANDWIDTH CALCULATOR 2.6

26 ADFS & AZURE AD CONNECT

27 DEPLOYMENT

28 Hybride Skype for Business Deployment Setup Skype for Business Online Add domain and verify ownership Prepare for AD synchronization Create certificates for AD FS Deploy Hybrid Skype for Business Move pilot users online

29 Demo Office 365 Admin Center

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47 MANAGEMENT

48 MOVING USERS Enable the users for Enterprise Voice on-premises (performed while the users are homed on-premises). Assign a Voice Routing Policy (performed while the users are homed onpremises). Synchronize users to the cloud and assign licenses (performed using Office 365). Move Cloud PBX users to Skype for Business Online (performed using Windows PowerShell on-premises, but using your Office 365 administrator credentials or Skype for Business Control Panel). Enable users for Enterprise Voice online and Cloud PBX Voic (performed using Remote PowerShell).

49 MANAGEMENT TOOLS Skype for Business Server Control Panel Manage on premises servers and users Wizard to enable Skype for Business Hybrid Move users back and forth Limited management of online users attributes Skype for Business Online Admin Center Online Portal to manage Skype for Business Online Skype for Business Management Shell PowerShell to manage on premises servers and users Allows also to move users Remote PowerShell for Skype for Business Online Allows to manage online users and policies

50 Hybride Skype for Business Move Users Skype for Business Control Panel Skype for Business PowerShell User Data Migrated Contact Lists Groups Not Migrated Online meetings (Reschedule using tool or Outlook)

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53 REPORTING (OFFICE 365 ADMIN CENTER)

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55 SFB ONLINE CALL QUALITY DASHBOARD

56 CALL QUALITY DASHBOARD (CQD)

57 CLOUD CONNECTOR

58 OVERVIEW

59 CLOUD CONNECTOR EDITION COMPONENTS

60 SINGLE INSTANCE OF CLOUD CONNECTOR WITHIN A SINGLE PSTN SITE

61 MULTIPLE INSTANCES OF CLOUD CONNECTOR WITHIN A SINGLE PSTN SITE

62 MULTIPLE PSTN SITES WITH ONE OR MORE CLOUD CONNECTORS PER SITE

63 MEDIAFLOW - INBOUND

64 MEDIAFLOW - OUTBOUND

65 WALKTHROUGH Single Instance

66 PLANNING Decide on the topology Validate DNS records Acquire certificate Allow for required ports

67 CLOUD CONNECTOR EDITION COMPONENTS - DNS DNS Domain Controller Ad.ucdeepdive.local CMSServer Cmsserver.ucdeepdive.local Mediation Server Mediationserver.ucdeepdive.local mspool Edge Internal Edgeserver.ucdeepdive.local edgepool Edge External (SIP) Ap.ucdeepdive.nl Edge External (MR) Mr.ucdeepdive.nl Public External IP IP xxx.xxx.xxx.99 PSTN Gateway Gateway1.ucdeepdive.local Tcp/tls + port

68 DNS IN OFFICE 365 Add the planned domain to Office 365 Configure DNS in Office 365 Do not use.onmicrosoft.com domain

69 HARDWARE REQUIREMENTS Regular version (500 conc calls) 64-bit dual processor, six core (12 real cores), 2.50 gigahertz (GHz) or higher 64 gigabytes (GB) ECC RAM Four 600 GB (or better) 10K RPM 128M Cache SAS 6Gbps disks, configured in a RAID 5 configuration Three 1 Gbps RJ45 high throughput network adapters Small version (50 conc calls) Intel i quad core with Intel 4600 Graphics (no high end graphics needed) 32 GB DDR non ECC 2: 1TB 7200RPM SATA III (6 Gbps) in RAID 0 2: 1 Gbps Ethernet (RJ45) Use Install-CcInstance HardwareType Minimum with less then 50 GB memort

70 INTERNAL FIREWALL Source IP Destination IP Source Port Destination Port Cloud Connector Mediation component SBC/PSTN Gateway Cloud Connector Mediation component SBC/PSTN Gateway Cloud Connector Mediation component Cloud Connector Mediation component Internal clients Internal clients SBC/PSTN Gateway Any TCP 5060** Cloud Connector Mediation component Any TCP 5068/ TLS 5067 SBC/PSTN Gateway UDP Any*** Cloud Connector Mediation component Internal clients TCP * Any*** UDP TCP 50,000-50,019 (Optional) Internal clients UDP * UDP 50,000-50,019 Cloud Connector Mediation component Cloud Connector Mediation component TCP 50,000-50,019 TCP * UDP 50,000-50,019 UDP *

71 EXTERNAL FIREWALL - RECOMMENDED CONFIGURATION Source IP Destination IP Source Port Destination Port Any Cloud Connector Edge External Interface Cloud Connector Edge External Interface Any Any Cloud Connector Edge External Interface Any TCP 5061 Any TCP 50,000-59,999 any Any Cloud Connector Edge External Interface Cloud Connector Edge External Interface UDP 3478; UDP 50,000-59,999 Any Any any TCP 443; TCP 50,000-59,999 UDP 3478; UDP 50,000-59,999

72 DEMO Skype for Business Cloud Connector Edition Deployment checklist

73 SKYPE FOR BUSINESS CLOUD CONNECTOR EDITION INSTALLER

74 GET-COMMAND

75 DIRECTORIES Site Directory VHD s, SfBBits and more or stored here Get-CcSiteDirectory/Set-CcSiteDirectory Appliance Directory Working directory Used for creating the VM s Get-CcApplianceDirectory/Set-CcApplianceDirectory Not to be changed after deployment

76 CERTIFICATES Public certificate for External Edge Sip not as common name

77 EXPORT CERTIFICATE

78 DEPLOYMENT Set-CcExternalCertificateFilePath Path C:\Cert\ap_ucdeepdive_nl.pfx Start-CcDownload Downloads Skype for Business bits Get-CcDownloadProgress Create two external virtuals switches in Hyper-V SfB CCE Corpnet Switch SfB CCE Internet Switch

79 CLOUDCONNECTOR.INI Export-CcConfigurationSampleFile CloudConnector.Sample.ini (in Appliance Directory) Update.ini file (Demo) Doublecheck Save as CloudConnector.ini (in Appliance Directory)

80 DEPLOYMENT STEPS Convert-CcIsoToVhdx Converts ISO to VHD Creates a tempory virtual machine Uses sysprep to prepare the base virtual disk Will fail if you have no internet connectivity (for Windows Update)

81 CONVERT-CCISOTOVHDX

82 INSTALL Set-ExecutionPolicy RemoteSigned Install-CcInstance ShowStepsOnly Validates, can safe a lot of time Install-CcInstance Will prompt for passwords Configuration change requires re-install

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85 SETUP HYBRIDE Configure DNS in Office 365 With remote PowerShell: Set-CsTenantHybridConfiguration -PeerDestination ap.contoso.com - UseOnPremDialPlan $false Set-CsTenantFederationConfiguration -SharedSipAddressSpace $True

86 SETUP USERS Assign license E5 or E3 + Cloud PBX add-on (to cover voice and voic ) Verify:

87 WHAT IS RIGHT FOR ME?

88 CONCLUSION Multiple options to facilitate voice for online users Cloud Connector Edition is not plug & play

89 Q&A

90 NOTES