Outsourcing Planning Policy the Barnet Experience. Nick Lynch Planning Policy Manager PAS Presentation February 4 th 2014
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1 Outsourcing Planning Policy the Barnet Experience Nick Lynch Planning Policy Manager PAS Presentation February 4 th 2014
2 Outsourcing Planning Policy This presentation will: Introduce Barnet Council and Re Set out objectives behind outsourcing Summarise the journey to outsourcing Outline the benefits for planning policy as part of Re 04 February 2014 PAS Presentation 2
3 Introducing London Borough of Barnet 2 nd largest by population 4 th largest by area 36% Green Belt / MOL Suburban in character Pockets of deprivation Most (20) town centres in London 28,000 new homes by th highest housing target (London Plan) Major regeneration at Brent Cross, Colindale and Mill Hill East 04 February 2014 PAS Presentation 3
4 Introducing Re launched 1 October 2013 It is a Joint Venture between Barnet Council (49%) and Capita (51%) 230 council staff transferred to Re The council s Development and Regulatory Services (DRS) are run by Re: Strategic Planning, Development Management and Regeneration 1 st outsourced planning service in London Is now part of Capita s planning services at Salford (Urban Vision), Breckland and North Tyneside The business is Barnet based. 04 February 2014 PAS Presentation 4
5 Objectives behind outsourcing Drive to find new ways of tackling challenging problems and avoid cutting key services Services as an integral DRS cluster, no splitting Move to Commissioning Council with DRS and Customer and Support Group (CSG) outsourced: Customer Services, Corporate Programmes, Estates, HR & Payroll, IT, Finance, Revenues and Benefits Better services, re-designed New provider to demonstrate at least 10% cost reduction and 5% income generation across the cluster Potential for new commercial opportunities, both in Barnet and further afield 04 February 2014 PAS Presentation 5
6 How it works - the Commissioning Council Strategic Commissioning Board (SCB) Members Strategic Commissioning Board Assurance Assurance Commissioning Group Support Services Delivery Units Adults and communities Children s services Commissioning CSG Schools Street Scene HB Legal Barnet Group DRS Key In-house Capita 04 February 2014 PAS Presentation 6
7 Outsourcing: Barnet s long journey 1 Interest in privatising planning since 2004 Future Shape public service commissioning model Procurement Process to identify provider for DRS Business Case with Output Specifications (services & functions) early 2011 Industrial Action 2011/12 OJEU Notice ( 290m) - March 2011 Competitive Dialogue 1 with 6 firms June 2011 Competitive Dialogue 2 with 2 firms (Capita & EC Harris) Dec 2011 to Dec February 2014 PAS Presentation 7
8 Outsourcing: Barnet s long journey 2 Planning managers meet with Capita and EC Harris Jan 2012 Detailed Solutions submitted Oct 2012 Evaluation of Bids late 2012 Final Tenders submitted - Jan 2013 LB Barnet restructure to Commissioning Council April 2013 Judicial Review April 2013 Capita selected June 2013 Mobilisation July to Oct Regional Enterprise Oct February 2014 PAS Presentation 8
9 Business as Usual for Planning Policy Impact of outsourcing work (Output Specifications, Performance Indicators and Bid Evaluation) Impact on morale Core Strategy and Development Management Policies adopted st post NPPF Local Plan in London CIL May 2013 Focus on 2nd tier SPDs and reviewing Local Plan evidence Emerging Neighbourhood Plans North London Waste Plan 2 No restructure of Strategic Planning or Planning Policy Team 04 February 2014 PAS Presentation 9
10 What Re will focus on Making Barnet a better place to live and work Guaranteed financial benefits to the council through delivery of DRS services Investment in people, processes and technology to improve service delivery and the customer experience Investment in business development and partnership growth activities Investment in staff training to improve service delivery, and career opportunities More than 60 business cases in Re Commercial Development Plan new, income generating services in first 2 years of the contract LB Barnet entitled to a share of all new income generated 04 February 2014 PAS Presentation 10
11 Joining Up Focusing on Outcomes Services Doing things right Delivery focusing on Quality, Compliance and Customer Focus Strategic Planning & Regeneration Services Doing more things Cemetery & Crematorium Business Development Business & Consumer Services Geared for Growth Highways Services Env. Health Trading Stds & Licensing Development Management, Building Control and Land Charges Place Making Strategic Support & Major Scheme Management Focused on Place Doing the right things 04 February 2014 PAS Presentation 11
12 Measuring the success of Re Strict performance management regime. 42 Performance Indicators for all services and 10% of fee at risk for non-achievement; Performance Indicators across Re measured monthly Planning Policy responsible for : New Homes Completed measured against housing trajectory forecast for next FY Delivery of Strategic Planning Documents DPDs, SPDs, AMRs, response to London Plan measured against milestones agreed with client Lifetime Homes all majors Code for Sustainable Homes (Level 4) all majors 04 February 2014 PAS Presentation 12
13 Key Commitments for Planning Full Customer Access Strategy and Dedicated DRS Team Over 60 Business Cases to increase service income Professional Accreditation for Customer Service Investors in People Accreditation for JVco ISO 9001 Accreditation for JVco Insight (data analysis) team in place Digitisation of Proposals Map Increased training for all staff minimum 5 days per year Mobile Working Introduced Improved ICT across all DRS services to enhance delivery Member Liaison Service Barnet Revolving Fund to maximise funding levels from available streams (e.g. CIL, NNDR etc) Barnet Observatory function to provide additional, richer information to enable strategic decision making 04 February 2014 PAS Presentation 13
14 Our Growth Aim Re will provide a regional platform to deliver DRS services throughout the south of England. Through additional capacity, investment and training to develop and reinforce the existing Council team. We will: Create a thriving, growing business Create a consultancy base Win and deliver work for other LAs from Barnet 04 February 2014 PAS Presentation 14
15 Access to Additional Capacity Capita Property and Infrastructure architects surveyors QS, Building, Other 4038 staff source: Building Top 200 Consultants October engineers Civil, Structural, M&E, Other 278 project managers 1502 chartered staff 1717 technical staff 789 non-construction / support staff 04 February 2014 PAS Presentation 15
16 Transition to Regional Enterprise Support from service mentors Focus on business as usual More business oriented approach Adapting to new ways of working Time sheets (15 minutes) New online training New HR systems Free tea & coffee! Free fresh fruit (but only once a month!) 04 February 2014 PAS Presentation 16
17 Further information on Re Ian Tomkinson Partnership Director Alun Parfitt Operations Director Ian Butt Strategic Planning Service Mentor Nick Lynch Planning Policy Manager 04 February 2014 PAS Presentation 17
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