Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

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1 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) Published: May 20, 2002

2 Important Notice This document contains proprietary information of Ensim and its receipt or possession does not convey any rights to reproduce, disclose the contents of, manufacture, use, or sell anything it may describe. Reproduction, disclosure, or use without Ensim's specific written authorization is strictly forbidden. Ensim Corporation makes no representations or warranties with respect to the contents or use of this document. It also reserves the right to revise this publication and make changes to the content at any time without the obligation to notify any person or entity of such revisions or changes. This product includes software developed by Digital Creations for use in the Z Object Publishing Environment ( Ensim is a registered trademark of Ensim Corporation. WEBppliance is a trademark of Ensim Corporation. Netscape is a registered trademark of Netscape Communications Corporation. Windows is a registered trademark of Microsoft Corporation. All other trademarks and copyrights are the property of their respective owners. Copyright Ensim Corporation. All rights reserved. Published May 2002 TP Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

3 Contents Welcome to Ensim WEBppliance 3.0 for Windows 1-1 About Ensim WEBppliance 3.0 for Windows 1-1 New Features 1-2 About this guide 1-4 Intended audience 1-4 Required skills 1-5 Additional resources 1-5 ServerXchange documentation 1-5 ServerXchange online help system 1-6 Document conventions 1-7 Feedback and comments 1-8 Getting Started With Ensim WEBppliance 3.0 for Windows 2-1 System requirements 2-2 Hardware 2-2 Software 2-2 Web browser requirements 2-3 Setting up the Physical Server 3-1 Preparing the physical server for Ensim ServerXchange 3.x 3-1 Adding the Windows physical server to Ensim ServerXchange 3.x 3-2 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) iii

4 Installing Ensim WEBppliance 3.0 for Windows 4-1 Before you install 4-1 Step 1: Obtaining license keys for MailMax and MailMax/WEB 4-2 Step 2: Downloading and registering Ensim WEBppliance Step 3: Installing Ensim WEBppliance 3.0 for Windows 4-3 Setting Up and Logging on to WEBppliance 3.0 for Windows 5-1 Logging on as the Appliance Administrator 5-2 Accessing the MailMax registration screen 5-6 Obtaining the license key for Urchin 5-7 Registering the license key for Urchin 5-8 Contacting Ensim Support 6-1 Ensim Product Support 6-1 CaseConnect 6-2 ServerXchange Support on the Ensim Web site 6-2 iv Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

5 Welcome to Ensim 1 WEBppliance 3.0 for Windows This document covers information about installing and using Ensim WEBppliance 3.0 for Microsoft Windows on an Ensim ServerXchange -managed Windows 2000 server. About Ensim WEBppliance 3.0 for Windows Ensim WEBppliance 3.0 for Windows is an updated version of the Ensim WEBppliance product for Windows. It includes many new features including advanced spam filtering and access to the Web-based SmartMax MailMax/WEB interface and in effect adds a commercially supported, stable, and scalable mail server solution to the Ensim WEBppliance for Windows platform. WEBppliance 3.0 quickly converts a basic Windows 2000 physical server into a robust Web hosting appliance that is easily managed through Web browser-based user interfaces. WEBppliance 3.0 is packaged with core Web hosting server applications and features such as a Web server, a mail server, a FTP server, a DNS server, and site security for users. WEBppliance 3.0 has four different levels of users: the appliance owner, the reseller owner, the domain owner and users on the domain. Depending on their role, WEBppliance 3.0 allows users to easily access all the features available to them through separate Web browser-based user interfaces. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 1-1

6 1 Welcome to Ensim WEBppliance 3.0 for Windows New Features Ensim WEBppliance 3.0 for Windows has the following new features. Reseller level This new level of administration allows you to expand your customer base by selling a group of sites to individual customers, who in turn can sell single sites to their customers. Disk quota monitoring You can actively monitor the disk quotas allocated to sites and Resellers. Web-based Site users can send and receive Web-based through the Internet. notification You receive an notification whenever resellers or sites exceed the allocated disk quota. Mass notification Send a single to multiple Reseller or Site Administrators. Customizable navigation bar You can customize the left navigation bar of the user interface. Customize IIS error pages You can customize IIS error pages. Shortcuts page A shortcuts page has been added to all four levels of administration for easy access to commonly performed administrative tasks. Logo customization Easily replace the interface logo with your custom logo, without restarting WEBppliance or any other service. 1-2 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

7 New Features Color schemes WEBppliance now has four pre-defined color schemes. Choose the scheme of your choice without restarting WEBppliance or any other service. Online help The new online help system provides instant access to searchable help about WEBppliance topics and tasks for each level of administration. Automated MailMax installation The MailMax module used for management is installed automatically. Autologon as Site Administrator You can log on as the Site Administrator for a site from within the Appliance Administrator interface. Services WEBppliance 3.0 includes the following services. ActivePerl Analog 4.13 File Manager Microsoft FrontPage Server Extensions 2002 IIS FTP Server 5.0 IIS Web Server 5.0 ISC BIND MailMax Mail Server 4.8 SE MailMax/WEB 4.0 MySQL a ODBC PHP Urchin Dedicated 3.316r3 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 1-3

8 About this guide Chapters in this guide include the following: Chapter 2, Getting Started With Ensim WEBppliance 3.0 for Windows. This chapter provides information about the system requirements needed for installing and accessing WEBppliance 3.0. Chapter 3, Setting up the Physical Server. This chapter provides information on setting up a Windows 2000 physical server for the ServerXchange environment. Chapter 4, Installing Ensim WEBppliance 3.0 for Windows. This chapter provides information on installing WEBppliance 3.0. Chapter 5, Setting Up and Logging on to WEBppliance 3.0 for Windows. This chapter provides information on setting up and logging on to the WEBppliance 3.0 administrative interface. Chapter 6, Contacting Ensim Support. This chapter lists ways to get additional help with ServerXchange and WEBppliance 3.0. Intended audience The audience for this guide includes the system administrators and technical support staff of Internet service providers (ISPs) and resellers who use Ensim ServerXchange Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

9 Required skills Required skills To use this guide, you need to be familiar with the Windows 2000 platform as well as general Internet applications. In addition, you should have some or all of the following skills. Understanding of Ensim ServerXchange functionality Experience with networking applications Understanding of system security Database management experience Understanding of DNS Additional resources Use the ServerXchange documentation and the ServerXchange online help system to help you answer any questions you may have on ServerXchange. ServerXchange documentation For additional information on ServerXchange, refer to the following: Getting Started With Ensim ServerXchange 3.x ServerXchange 3.x Server & Application Manager Online Help Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 1-5

10 ServerXchange online help system The information in this guide is intended to be used in tandem with the information in the ServerXchange Help. Before you start, you might want to log on to the ServerXchange Server & Application Manager and open the online help system. To open the online help system follow these steps. 1 Log on to the ServerXchange Server & Application Manager interface. a b Open your Web browser. In the Address field of your Web browser, enter the following URL. The Server & Application Manager login window opens. c d e In the User Name field, enter your ServerXchange user name. In the Password field, enter your ServerXchange password. Click Log in. The Server & Application Manager main window opens. 2 On the left navigation bar, click Help. The online help system opens in a separate window. The table of contents appears in the left pane. Click a topic name to open its contents in the right pane. 1-6 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

11 Document conventions Document conventions Table 1-1 lists the typographic conventions used in this document. Table 1-1. Document conventions Appearance of text Narrow bold font bold font Note, Caution, Important, and Tip Courier font How it is used Used for buttons, column names, commands, field names, menu names, and keystrokes. Example: Choose File > Delete. Click OK. Used for information you type in a window or field. Example: Type filename.txt. Examples: Note: Includes information that supplements the text. Caution: Warns you when an action will cause damage to data. Important: Includes supplemental information that is more important than a note. Tip: Includes information to help you apply techniques and procedures described in the text. Used for system messages and UNIX commands. Example: The following message displays. The controller has run out of memory. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 1-7

12 1 Welcome to Ensim WEBppliance 3.0 for Windows Feedback and comments To take advantage of Ensim's support tools or to find technical information quickly, visit the Ensim support page at To obtain the latest product documentation or to contact Ensim support, visit the Ensim product support page at If you need additional online support, or if you would like to provide feedback about Ensim documentation, please enter a CaseConnect ticket at Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

13 Getting Started With Ensim 2 WEBppliance 3.0 for Windows Figure 2-1 provides an overview of the steps involved in the installation process. Please review these steps before you start. Before installing WEBppliance Review system requirements Upgrade ServerXchange from version 3.0 to higher version Prepare the physical server to meet requirements Add the physical server to Ensim ServerXchange Install WEBppliance 3.0 using ServerXchange Restart WEBppliance server Obtain MailMax and Urchin licenses (optional) Log on as Appliance Administrator Before creating domains (mandatory) Set Appliance Admin. address (optional) Customize notifications Customize logo Change login password Create Service Plans for Resellers & Sites Set Site Defaults Configure services Enter MailMax and Urchin licenses (optional) Figure 2-1. Overview of the installation process Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 2-1

14 2 Getting Started With Ensim WEBppliance 3.0 for Windows System requirements The following sections list the minimum hardware, software and browser requirements for installing and accessing Ensim WEBppliance 3.0 for Windows. Hardware Table 2-1 lists the minimum hardware requirements. Table 2-1. Hardware requirements Operating system Processor Memory (RAM) Disk space Microsoft Windows 2000 Intel Pentium III 500 MHz or higher 256 MB of RAM; 512 MB of RAM is recommended 2 GB Software Table 2-2 lists the minimum software requirements. Table 2-2. Software requirements Microsoft Windows 2000 Server, Windows 2000 Server Service Pack 2 Note: For information about, or to download Windows 2000 Service Pack 2 (SP2), access the following URL. SP2.asp Administrator user access Important: You must keep your administrator user password handy. This is the password you set at the time of the Windows 2000 operating system installation. You will need the password to log on as Appliance Administrator and use Ensim WEBppliance 3.0 for Windows at the Appliance level. 2-2 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

15 Web browser requirements Table 2-2. Software requirements (continued) IP addresses, DNS entries, and reverse DNS entries for all servers Important: You must ensure that DNS is correctly configured for Ensim WEBppliance 3.0. This means that you must have an Address (A) record for Ensim WEBppliance 3.0 in your DNS system. An Address (A) record maps a Fully Qualified Domain Name (FQDN) to an IP address within the zone. It creates forward or host name-toaddress mapping and enables you to access Ensim WEBppliance 3.0 using a host name rather than an IP address. The following is an example of an Address (A) record. webserver.domain.com A For more details, please consult your System Administrator. Microsoft Internet Information Server (IIS) 5.0, installed by default with the Microsoft Windows 2000 Server. Web browser requirements To access Ensim WEBppliance 3.0 for Windows, you need one of the following browsers, with cookies enabled. Microsoft Internet Explorer, version 5.0 and later Netscape, version 4.7 and later Other versions and browsers have either not been tested, or are incompatible with Ensim WEBppliance 3.0 for Windows. Note: The user interface is best viewed in Microsoft Internet Explorer, version 5.0 and later with a 1024 X 768 screen resolution and 256 colors. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 2-3

16 2-4 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

17 Setting up the Physical Server 3 This chapter includes information on preparing the physical server for the Ensim ServerXchange environment, then adding it to Ensim ServerXchange in preparation for the installation. Note: The password that you submit during the operating system installation process is the same password that you will use when you log on to Ensim WEBppliance as Appliance Administrator. Preparing the physical server for Ensim ServerXchange 3.x Preparing the physical server for the Ensim ServerXchange 3.x environment involves the installation of the Microsoft Windows 2000 operating system (that is, the Microsoft Windows 2000 Server and its required components) onto the physical server. See the ServerXchange 3.x online help topic, Standard installation of Windows for information and procedures. Note: ServerXchange 3.x means higher versions of ServerXchange 3.0, including and 3.1. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 3-1

18 3 Setting up the Physical Server Adding the Windows physical server to Ensim ServerXchange 3.x Adding the Windows physical server to Ensim ServerXchange 3.x enables ServerXchange to manage the server. Note: Once you add the Windows physical server to Ensim ServerXchange 3.x, the physical server becomes a Dedicated Server. Use the following checklist to help you add the Windows physical server to Ensim ServerXchange 3.x. 1 Verify the physical server meets the Windows requirements. See System requirements on page 2-2 for more information. 2 Install the Windows 2000 operating system on the physical server you want to add. See Preparing the physical server for Ensim ServerXchange 3.x for more information. 3 Log on to the ServerXchange Server & Application Manager interface. a b Open your Web browser. In the Address field of your Web browser, enter the following URL. The Server & Application Manager login window opens. c In the User Name field, enter your ServerXchange user name. 3-2 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

19 Adding the Windows physical server to Ensim ServerXchange 3.x d e In the Password field, enter your ServerXchange password. Click Log in. The Server & Application Manager main window opens. 4 Access the Add Dedicated Server wizard. a b On the left navigation bar, click Servers. In the Shortcuts menu, click Add Dedicated Server. The Add Dedicated Server wizard opens. 5 Complete the Add Dedicated Server wizard. a b c d e Select a customer by clicking the option in the Select column and click Next. This step is optional. In the Dedicated Server Properties form, enter the values in the following fields and click Next. Host Name / IP Address: Enter either the host name or IP address of the physical server. For example, wwp.hostorg.com or This field is mandatory. Admin Login: Enter the administrator login name for the physical server. This is the same name you entered during installation of the Windows 2000 operating system on the server. This field is mandatory. Admin Password: Enter the password corresponding to the login name entered above. This field is mandatory. Root Password: This field in not required for Windows. Leave the field blank. In the Server Details form, enter values for the different fields and click Next. The fields marked with an * are mandatory. In the Server Details form, select # CPUs, Deployment, License, and Hosting options and click Next. Review the values and if correct, click Finish to start the process of adding the server to ServerXchange. If you need to change the values, click Previous and correct the values in the respective form. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 3-3

20 A progress bar indicates the progress of the operation. You can do other tasks from the Server & Application Manager concurrently while the server is added to ServerXchange. See Ensim ServerXchange 3.x User s Guide for information and procedures. 3-4 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

21 Installing Ensim 4 WEBppliance 3.0 for Windows This chapter includes information on installing Ensim WEBppliance 3.0 for Windows on a ServerXchange managed Dedicated Server. Before you install Before you install WEBppliance 3.0, verify that you have performed the following tasks. 1 Upgraded ServerXchange from version 3.0 to or 3.1 using CD-ROMs distributed by Ensim. 2 Prepared your physical server so that it meets the requirements of ServerXchange or 3.1 and WEBppliance Added your physical server to ServerXchange. See Getting Started With Ensim ServerXchange 3.x for information and procedures. Table 4-1 lists the steps involved in the installation of Ensim WEBppliance 3.0 for Windows. Table 4-1. Overview of the steps involved in the installation process Step 1: Obtaining license keys for MailMax and MailMax/WEB (Optional) Step 2: Downloading and registering Ensim WEBppliance 3.0 for Windows Step 3: Installing Ensim WEBppliance 3.0 for Windows Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 4-1

22 4 Installing Ensim WEBppliance 3.0 for Windows Step 1: Obtaining license keys for MailMax and MailMax/WEB This step is optional. However, you need to obtain the licenses to continue using MailMax and MailMax/WEB after expiration of the 14 day evaluation period. To request the license keys for MailMax and MailMax/WEB follow these steps. 1 Open your Web browser. 2 In the address field of your Web browser, type the following URL: This will take you to the SmartMax Web site. 3 Follow the instructions on the site to register and receive the license for MailMax and MailMax/WEB. The versions included with WEBppliance 3.0 are MailMax 4.8 Standard Edition and MailMax/WEB 4.0. Make sure you purchase licenses for these versions only. Important: Please be aware that you have 14 days to evaluate the full working copy of MailMax and MailMax/WEB. After 14 days, the service will revert to a demo mode - where many of the features will still be available, but all mail service domains will be disabled until the software has been registered. MailMax/WEB will not be available at all without a valid license key. Entering the license keys will permanently enable all features. Step 2: Downloading and registering Ensim WEBppliance 3.0 for Windows See the Ensim ServerXchange 3.0 online help book, Application Management for information and procedures about downloading Ensim WEBppliance 3.0 for Windows from AppXchange and registering it with ServerXchange Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

23 Step 3: Installing Ensim WEBppliance 3.0 for Windows Step 3: Installing Ensim WEBppliance 3.0 for Windows The next step is installing Ensim WEBppliance 3.0 for Windows using ServerXchange 3.0. To install Ensim WEBppliance 3.0 for Windows follow these steps. 1 Log on to the ServerXchange Server & Application Manager interface. a b Open your Web browser. In the Address field of your Web browser, enter the following URL. The Server & Application Manager login window opens. c d e In the User Name field, enter your ServerXchange user name. In the Password field, enter your ServerXchange password. Click Log in. The Server & Application Manager main window opens. 2 Access the Install Application wizard. a b c In the Server & Application Manager main window, click Servers on the left navigation bar. In the Server List, click the name of the Windows Dedicated Server on which you want to install Ensim WEBppliance 3.0 for Windows. Click the Applications tab. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 4-3

24 4 Installing Ensim WEBppliance 3.0 for Windows d Under the Applications tab, click Install. The Install Application wizard opens. 3 In Step 1: Select Suites, select Ensim WEBppliance 3.0 and click Next. 4 Since there are no separate Services to be installed, the Services list is empty. Click Next. 5 In Step 3: Confirmation select the Reboot check box and click Finish. Ensim WEBppliance 3.0 for Windows installation begins. After the installation is complete the system restarts. Note: Your Appliance Administrator s account is set up at this time. The account user name is Administrator, and the login password is what you set at the time of the Windows operating system installation. 4-4 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

25 Setting Up and Logging on to 5 WEBppliance 3.0 for Windows Congratulations! You have successfully installed WEBppliance 3.0 for Windows. Use your Web browser to access and set up WEBppliance 3.0, then log on as the Appliance Administrator, and manage tasks at the appliance level. Before starting with your Web hosting administrative tasks you can choose to enter the license information for MailMax and MailMax/WEB if you obtained the license from SmartMax Inc. by following the steps in the previous chapter. You can also choose to obtain and register the license keys for Urchin. Important: After logging on as the Appliance Administrator, but before creating domains, you need to enter an address for the Appliance Administrator. To add an address follow these steps: 1 Log on as the Appliance Administrator. 2 In the left navigation bar, click Appliance. 3 In the Appliance menu, click Administrators. 4 In the Administrator Users form, locate Administrator, and in the Actions column, click the Edit icon. 5 In the Edit Information form, enter your address in the Contact field. This address is used as the From address in all sent to Reseller and Site Administrators. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 5-1

26 Logging on as the Appliance Administrator Once you install Ensim WEBppliance 3.0 for Windows, you can log on as Appliance Administrator and register the license keys for MailMax and MailMax/WEB. To log on and register the license keys for MailMax and MailMax/WEB follow these steps. 1 Open your Web browser. 2 In the Address field of your Web browser, type the following URL. where <DedicatedServer> is the host name of the Dedicated Server hosting Ensim WEBppliance 3.0 for Windows. The WEBppliance Welcome page opens. 5-2 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

27 3 Click Appliance Administrator. The Login window opens. 4 In the Login field, type administrator. 5 In the Password field, enter the Appliance Administrator password. This is the same as set during the Windows operating system installation. Note: The password is case-sensitive. To protect your account, we recommend that you change your password after you log on. 6 Click Log in. This will pop open a window where you can register the license keys for MailMax and MailMax/WEB. The window includes three buttons: Register License Key(s) For Selected Services, Register Later, and Never Register. 5-3 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

28 7 Choose from one of the following registration options. Option 1: If you enter both the keys and click Register License Key(s) For Selected Services, the license keys are saved in the registry and the pop up window disappears. You can start using MailMax and MailMax/WEB. Option 2: If you do not enter the keys and click Register Later, nothing happens in the background but the pop up window opens each time you log on until you register the license keys. Important: You have 14 days to evaluate the full working copy of MailMax. After 14 days, the service will revert to a demo mode - where many of the features will still be available, but all mail service domains will be disabled until the software has been registered. MailMax/WEB will not be available at all without a valid license key. Entering the license keys will permanently enable all features. Option 3: If you enter only one key and click Register License Key(s) For Selected Services or Register Later' the license key that you entered is saved into the registry. The next time you log on, the pop up window still opens, but it now displays the license key that you had entered. You can now enter the other license key. Option 4: If you enter only one key and click Never Register, the license key that you entered is saved into the registry. You can also choose not to enter both the keys and click Never Register. The next time you log on, the pop up window does not open. However, if you choose to register later or want to modify the information that you entered, you can always access the License Key link which displays in the Appliance Administrator user interface. See Accessing the MailMax registration screen on page 5-6 for more information. 5-4 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

29 Logging on as the Appliance Administrator 8 After the MailMax license window closes you see the Appliance Administrator interface with the Shortcuts page open. The Appliance Administrator Shortcuts page includes links to some important tasks you will perform at the appliance level. Use the Shortcuts page to quickly view and work with these tasks. Note: The Appliance Administrator Shortcuts page automatically displays when you log on as an Appliance Administrator, but you can also access these tasks from the Appliance Administrator left navigation bar. Many of the pages that you access through the shortcuts page include a menu bar. Use the menu bar options to manage tasks specific to that page. To view the complete online help text, click Help on the left navigation bar. For more information on WEBppliance 3.0 and the four different levels of administration that it offers, refer to the related WEBppliance 3.0 online help documentation. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 5-5

30 Accessing the MailMax registration screen If you chose not to enter the MailMax and MailMax/WEB license information when the registration page pops up while accessing the Appliance Administrator interface for the first time, you can do so later by using the License Manager menu. To access the Mailmax and MailMax/WEB license registration page follow these steps. 1 Log on to WEBppliance as the Appliance Administrator. 2 In the left navigation bar, click Appliance. 3 In the Appliance menu, click License Manager. 4 In the License Manager form, click Open MailMax and MailMax/WEB License page. The MailMax License form opens. 5 Click the check boxes for MailMax and MailMax/WEB as desired and enter the information you received from SmartMax Inc. in the License Key and Company Name fields. 6 Click Register. 5-6 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

31 Obtaining the license key for Urchin Obtaining the license key for Urchin This step is also optional. However, you have to obtain the license to use Urchin. The license key for Urchin is in the form of a Serial Number and License Code. Obtaining the license for Urchin is a two-step process. The first step is logging on to WEBppliance and finding out the Key code. This is unique to the server on which WEBppliance is installed and is needed to request the license from Quantified Systems Inc. The second step is to visit the Quantified Web site and request the license for Urchin using the WEBppliance generated Key code. To request license keys for Urchin follow these steps. 1 Log on to WEBppliance as the Appliance Administrator. 2 In the left navigation bar, click Appliance. 3 In the Appliance menu, click License Manager. 4 In the License Manager form, click Open Urchin license page. Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 5-7

32 5 Note down the automatically generated Key code and in the Urchin License form, Purchase License area, click the Click here to purchase Urchin license link. The Urchin Licensing Center page opens in the browser. 6 Click the Urchin Dedicated link and follow the steps to purchase the desired license. You will need the Key code generated by WEBppliance. Important: The version of Urchin included with WEBppliance is Urchin Dedicated. Make sure you purchase the license for this version only. Registering the license key for Urchin After receiving the Serial Number and License Code for Urchin from Quantified Systems Inc., log on as the Appliance Administrator and enter the license information. To enter the license information for Urchin follow these steps. 1 Log on to WEBppliance as the Appliance Administrator. 2 In the left navigation bar, click Appliance. 3 In the Appliance menu, click License Manager. 4 In the License Manager form, click Open Urchin license page. 5 In the Add License area, enter the Serial Number and License Code for Urchin Dedicated that you received from Quantified Systems Inc. 6 Click Add License. 5-8 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

33 Contacting Ensim Support 6 If you have successfully installed Ensim WEBppliance 3.0 for Windows and logged on to your Appliance Administrator user interface, you can begin using the appliance to manage your Web hosting tasks. If you have not been able to successfully install Ensim WEBppliance 3.0 for Windows, or have installed the application but are experiencing problems logging on to your Appliance Administrator user interface, please contact Ensim for technical assistance. Ensim Product Support To take advantage of Ensim's support tools or to find technical information quickly, visit the Ensim support page at To obtain the latest product documentation or to contact Ensim support, visit the Ensim product support page at If you need additional online support, or if you would like to provide feedback about Ensim documentation, please enter a CaseConnect ticket at Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange) 6-1

34 6 Contacting Ensim Support CaseConnect CaseConnect is the Ensim online trouble ticket system. This system allows you to open, update, close, and check the status of trouble tickets while ensuring the privacy and integrity of your data. To access CaseConnect: 1 Open your Web browser. 2 In the Address field of your Web browser, enter the following URL: The ServerXchange support site login window opens. 3 Click Click here to log into the ServerXchange support site. 4 Enter your AppXchange user ID and password. This ID and password is assigned to you by Ensim. 5 Click CaseConnect Support. The Create a New Case page opens. ServerXchange Support on the Ensim Web site The ServerXchange Support Web site is the online home of ServerXchange information. You can find it at Use the ServerXchange Support Web site to: Find the ServerXchange knowledge base See announcements about ServerXchange View ServerXchange documentation Get Ensim support information Submit requests for new ServerXchange features Post or view messages on the free community forum 6-2 Installing and Setting Up Ensim WEBppliance 3.0 for Windows (ServerXchange)

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36 CORPORATE HEADQUARTERS Ensim Corporation 1366 Borregas Avenue Sunnyvale, CA (408) May 2002

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