International BPM Institute Where Business Education Makes You Effective

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "International BPM Institute Where Business Education Makes You Effective"

Transcription

1 International BPM Institute Where Business Education Makes You Effective Providing World Class Training and Professional Certification Professional LEAN Office BPM (P.BPM) Certification Program

2 About Us International BPM Institute is an Ontario Ministry of Training, Colleges and Universities consented Canadian registered International Business Incorporated Education Institute, dedicated to the essential and growing need for online/classroom Business Process Management (BPM), LEAN BPM and LEAN Six Sigma education, training and certification. We created the original BPM Professional Certification Program and industry designation (P.BPM) 12 years ago to which major organizations send their key personnel for Professional Training and Certification.

3 BPM - Qualifying your Process People What is Professional LEAN BPM Certification Throughout your career, you have acquired professional skills and experience and try to convey that as best as possible on every cover letter, resume or CV. What if you had something working for you that clearly indicated your level of expertise and area of speciality. Forget trying to explain away your skills and experience when you can simply list them in quality, accredited certifications -- you can show, instead of tell employers how you are qualified for the position. Why LEAN BPM Certification? Professional designation gives you an edge in today s competitive world. Certification says to a potential employer that you are an expert in your field. It gives you, and your employer, confidence in your job skills and demonstrates that you have the knowledge and critical skills in the discovery, mapping, analysis, redesign, measurement, implementation and improvements of BPM initiatives that will increase customer/employee satisfaction, revenue and reduce cost to provide positive business results. Some of the goals of LEAN BPM Certification include: Gain Practical skills to perform real-world job responsibilities Benefit from a comprehensive approach Assure your employer of your standard of excellence Apply your course work to your career Earn a promotion within your current company Find a new job with a higher salary and/or benefits

4 SOME OF THE ORGANIZATIONS WHERE YOU WILL FIND CERTIFIED BPM PROFESSIONALS (P.BPM)

5 Why We are UNIQUE Multi-Media Facilitator Support Additional Courses Cross Section of Courses & Tools Delivery Capability Practical Content + Course Workbook + Reading Materials

6 LEAN Office BPM Program Courses -What is BPM? -How BPM works? -What is Process Mapping? -How to Map out Processes? -What is Process Analysis -How to Analyze Processes? -What is Process Re-Design -How to Re-Design Processes? -How to Implement Processes? -How to Improve Process? -How to Manage Business Rules? -BPMN -What is Process Change Management -How to Manage Process Change? -What is Customer Experience Management? -How Processes and Customer Experience Works? -Business Process Architecture -Introduction to Lean -Introduction to Six Sigma -Lean Six Sigma Organization -Lean Six Sigma Define Phase -Lean Six Sigma Measure Phase -Lean Six Sigma Analyze Phase -Lean Six Sigma Improve Phase -Lean Six Sigma Control Phase -LEAN Office Process Management Planning and Management Tools and Techniques Analysis Tools and Techniques LEAN Tools and Techniques Measurement and Decision Making Tools and Techniques

7 50+ LEAN BPM Tools Planning and Management Tools Process Analysis Tools Measurements and Decision Making Tools LEAN Tools Affinity Diagram Brainstorming Nominal Group Technique (NGT) Project Charter Relations Diagram Tree Diagram Matrix Diagram Arrow Diagram Process Decision Program Chart Gantt chart Plan Do Check Act Cycle Flowchart Failure Modes and Effects Analysis Mistake-Proofing (poka-yoke) Handover Analysis (Breaking Points) Moment of Truth Fishbone Diagram Pareto Chart Stratification CTQ Definitions 5 Whys Accountability and Visual Controls Root Cause Analysis Data Collection Measurements Tools Survey Scatter Diagram Histogram Design of Experiments Check Sheet Control Chart Voice of the Customer Benchmarking Decision Matrix Multivoting Balanced Scorecard DOE 5S Gemba Walk Hoshin Kanri Jidoka Job Design Kaizen Pull JIT TOC TQM Value Stream Kanban

8 LEAM Office BPM Program Courses BPM101 What is BPM An Introduction to BPM terms, process road map, concepts and principles. BPM objectives, process Classification Framework, discipline and benefits Process types, best practices and the need for organizational process management Course Outcome Identifying Business Processes BPM102 How BPM Works What is Process and how to loop People, Strategy, Technology and Processes. Processes, customers and how to move from silos to transformation Traditional and new wave of BPM, how to engage process talk and BPM, guidelines Course Outcome BPM Business Case BPM201 What is Process Mapping Deciding when to map, mapping preparation, steps, questions, boundaries. WHAT, HOW, WHO, Purpose, benefits, pitfalls, documentation, risks Type of flowchart, best practices, input, triggers, enablers, guide, output Course Outcome Identifying Triggers BPM202 How to Map Out Business Processes Process levels, process vs. task, mapping symbols, task naming conventions Stakeholder/interaction map, cross-functional mapping, swim lane diagram Roles, actors, task types, steps to include, branching, handoff level diagram. Course Outcome As is Process Mapping

9 LEAM Office BPM Program Courses BPM301 What is Process Analysis Bottlenecks, weak links, poorly defined steps, cost-added steps Purpose, analysis question types, approach, root of problems WHAT, WHO, WHERE, WHEN, WHY, HOW, Source of analysis questions, Course Outcome Identifying Stakeholders and Processes BPM302 How to Analyze Business Processes Identifying waste, process efficiency and effectiveness analysis Analyzing Process Gaps in Process Cycle Time, redundant Data Root Cause analysis techniques Flow chart, Benchmarking, 5Whys, BP, MOT Course Outcome Solving Process Problems using Tools and Techniques BPM401 What is Customer Experience Management Internal/external customers needs, journey, touch points, Moments of Truth Benefits, guidance, life cycle, cost of poor customer experience Customer experience driven organization, experience interaction types, alignment Course Outcome Map out Customer Journey BPM402 How Process and Customer Experience Management Works Unified BPM framework, cycle of service, experience analysis Voice Of Customer (VOC), resource for VOC, process and experience strategy Complain handling process, VOC model, experience process mapping Course Outcome Building Complain Handling Process

10 LEAM Office BPM Program Courses BPM501 What is Process Re-Design Re-Design objectives, design attributes, steps, questions Identifying quick win processes for re-design, design stages Re-Design principles, customer requirement, mission, structure and processes Course Outcome Identifying Quick Win Processes BPM502 How to Re-Design Processes Deconstructing Process Flow, Tasks and work activities Linking Re-Designed Processes to Organizational Strategy/Functions Integrate Attributes Important to Customers into Re-Designed Process Course Outcome To be Process Design BPM601 How to Implement Business Processes Implementation Steps, Monitoring, Approaches and Transition Criteria Communication, Documentation and Operational Control PDCA Execution, Impact, Risk Analysis, Training and Evaluation Course Outcome Implementation Plan BPM701 How to Improve Business Processes People, Process, Technology and Improvement Cycle Improvement Techniques, Criteria and Capability Assessment Integrating Process and Product Quality into Improvements Course Outcome Map out Improvement Steps

11 LEAM Office BPM Program Courses BPM801 How to Measure Process Performance Measurement Techniques/Framework for Measurement and Challenges Effectiveness, Efficiency Metrics and Key Performance Indicators Measurements Categories and Choosing the Right Measures & Metrics Course Outcome Identifying Process Performance Matrix BPM901 What is Business Rules Management Business Rules Concept and Approach Types of Business Rules and Business Rule Model Integrating Business Rules with Processes Course Outcome Business Rules Catalogue BPM1201 What is Process Change Management Process Change Concepts, Challenges and Managing Process Change Identifying Change Indicators and Deal with Resistance 4-D Cycle of Appreciative Inquiry to Manage Change Course Outcome Change Management Plan BPM1202 How to Implement Process Change Management Change Management Challenges, Symptoms of Change, Resistance Symptoms Multi-Dimensional CM, Reason for Resistance and How to Overcome How to Build Coalition for Change, Change Advance Communication Course Outcome Change Management Plan

12 LEAM Office BPM Program Courses Intro to Lean Six Sigma Elements of Lean, Six Sigma and The TPS House Other Quality Methodologies, People and Partners Just-In-Time, Error Free Production, Kaizen Continuous Improvements Course Outcome List of organizational Waste Lean Six Sigma DMAIC Define Phase 1 Developing Project Charter Improvement Concept Value, Waste, Variation, Complexity SIPOC Diagram Course Outcome Project Charter Lean Six Sigma DMAIC Measure Phase 2 Data Collection Plan, Key Metrics for Collecting Data Measurement System and Data Reliability Possible Cause of Problems, Process Baseline to Quantify Results Course Outcome Data Collection Plan and Cause and Effect Matrix Lean Six Sigma DMAIC Analyze Phase 3 Identifying Waste, Examine Collected Data Process Value Analysis, Evaluating Production Process Activities Value Stream Mapping Course Outcome Pareto Chart and Value Stream Mapping

13 LEAM Office BPM Program Courses Lean Six Sigma DMAIC Improve Phase 4 Generate Solutions, Pilot the Solutions Pull System, Assess Risks, Identify Short-term countermeasures Identify Indirect Effects and Consequences Course Outcome FMEA Lean Six Sigma DMAIC Control Phase 5 Process Management Plan, Implementing Control Plan Product ionizing Process Control Identify Short-term countermeasures, Statistical Process Control Course Outcome Process Management Plan Lean Office Process Management Intro to Office Process Management, How to Identify Office Process Waste Benefits of Office Process Management, How to Implement Office Processes Pitfalls, How to Integrate Office Processes, Kaizen, TQM, Value Stream, FMEA Gemba Walk, Hoshin Kanri, Jidoka, Pokayoke, Root Cause Analysis, Mistake Proofing

14 LEAM Office BPM Program Courses Total # of Courses: 20 Minimum Study Time (hrs): 30 # of Certification Assignment: 1 Unlimited Access to Courses: 6 months

15 What You Will Get?

16 100+ Additional Courses Business Analysis ITIL Project Management Six Sigma Customer Service MS Office Communication Management Leadership BPM Tools & Techniques

17 Professional Certification Testimonials from participants BPM Having completed both the P.BPM and P.BTM certification programs, I can say that these programs are extremely in depth and all encompassing. They both cover vast areas of the business operation for both small and large scale initiatives, and they provide insights into the why not just the how. Lots of thought provoking materials to enhance the skills of any business process specialist or management consultant. If you want to learn the rationale for doing it right, then these programs are definitely worth the effort. ** The course material is thorough, well thought out, and very applicable. The inclass sessions are extremely valuable as they allow you to put what you have learned to practice first hand, and are a fantastic opportunity to brainstorm with peers. I have already found the BPM framework to be very helpful in my daily work. Overall I found the program to be practical, well presented and very informative. ** Having taken training with some of the world's best training providers, IBPM training is among the top and they offer tremendous value to their students! My course facilitator, J Ben Benjamin, who has helped numerous large companies around the world with their BPM initiatives, is a highly engaging leading edge professional in his field. My many thanks to IBPM for this rewarding learning experience! As a part of building my BPM network on LinkedIn. ** From the first slide to final concluding remarks the International BPM Institute raises the Bar in BPM strategic training which has been developed by expert practitioners for practitioners.. **

18 Contact information: International BPM Institute J Ben Benjamin Head of Training 168 Queen St S Suite #208 Mississauga, ON Canada L5M 1K x

BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT

BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which test questions will

More information

Certified Six Sigma Yellow Belt

Certified Six Sigma Yellow Belt Certified Six Sigma Yellow Belt Quality excellence to enhance your career and boost your organization s bottom line asq.org/cert The Global Voice of Quality TM Certification from ASQ is considered a mark

More information

Six Sigma Week 1 - Agenda

Six Sigma Week 1 - Agenda Day One 8:00 AM Welcome and Introductions (0.0 Intro.ppt) DMAIC Overview (0.1 Overview.ppt) Quality Overview: The Last 20 years Deming, Juran, Crosby, Taguchi Why is 6 Sigma different from the other Management

More information

Continuous Improvement Toolkit

Continuous Improvement Toolkit Continuous Improvement Toolkit Mind Mapping Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholder Analysis FMEA RAID Logs Break-even Analysis Cost Benefit Analysis PEST PERT/CPM

More information

Unit 1: Introduction to Quality Management

Unit 1: Introduction to Quality Management Unit 1: Introduction to Quality Management Definition & Dimensions of Quality Quality Control vs Quality Assurance Small-Q vs Big-Q & Evolution of Quality Movement Total Quality Management (TQM) & its

More information

Body of Knowledge for Six Sigma Lean Sensei

Body of Knowledge for Six Sigma Lean Sensei Body of Knowledge for Six Sigma Lean Sensei What to Prepare For: The following is the Lean Six Sigma Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and prepare

More information

Lean Silver Certification Blueprint

Lean Silver Certification Blueprint The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

More information

Lean Six Sigma Green Belt

Lean Six Sigma Green Belt Lean Six Sigma Green Belt This programme provides the route to attaining benchmark British Quality Foundation Green Belt Certification but is equally for delegates who simply want to find out in detail

More information

Continuous Improvement Toolkit. Improvement Roadmaps. Continuous Improvement Toolkit.

Continuous Improvement Toolkit. Improvement Roadmaps. Continuous Improvement Toolkit. Continuous Improvement Toolkit Improvement Roadmaps 0 1 2 3 The Continuous Improvement Map Managing Risk FMEA Understanding Performance Check Sheets Data Collection PDPC RAID Log* Risk Assessment* Fault

More information

Lean Six Sigma Black Belt Body of Knowledge

Lean Six Sigma Black Belt Body of Knowledge General Lean Six Sigma Defined UN Describe Nature and purpose of Lean Six Sigma Integration of Lean and Six Sigma UN Compare and contrast focus and approaches (Process Velocity and Quality) Y=f(X) Input

More information

Lean Six Sigma Black Belt-EngineRoom

Lean Six Sigma Black Belt-EngineRoom Lean Six Sigma Black Belt-EngineRoom Course Content and Outline Total Estimated Hours: 140.65 *Course includes choice of software: EngineRoom (included for free), Minitab (must purchase separately) or

More information

Learning Objectives Lean Six Sigma Black Belt Course

Learning Objectives Lean Six Sigma Black Belt Course Learning Objectives Lean Six Sigma Black Belt Course The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma

More information

Raytheon Six Sigma Its Our Difference

Raytheon Six Sigma Its Our Difference Raytheon Six Sigma Its Our Difference AME Champion s Meeting Principles of Excellence Raytheon Missile Systems, Tucson Ariz. April 13 15 Juliette Haggh R6σ Master Expert Copyright 2011 Raytheon Company.

More information

Course Overview Lean Six Sigma Green Belt

Course Overview Lean Six Sigma Green Belt Course Overview Lean Six Sigma Green Belt Summary and Objectives This Six Sigma Green Belt course is comprised of 11 separate sessions. Each session is a collection of related lessons and includes an interactive

More information

Certified Quality Improvement Associate

Certified Quality Improvement Associate Certified Quality Improvement Associate Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is

More information

Lean Six Sigma Green Belt Programme

Lean Six Sigma Green Belt Programme Lean Six Sigma Green Belt Programme This programme provides the route to attaining benchmark British Quality Foundation Green Belt Certification but is equally for delegates who simply want to find out

More information

Continuous Improvement Toolkit

Continuous Improvement Toolkit Continuous Improvement Toolkit Overall Equipment Effectiveness (OEE) Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholders Analysis FMEA RAID Logs Break-even Analysis Cost

More information

Lean Bronze Certification Blueprint

Lean Bronze Certification Blueprint The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

More information

Competency Unit: Exemplar Global SSG Six Sigma Green Belt

Competency Unit: Exemplar Global SSG Six Sigma Green Belt Competency : Exemplar Global SSG Six Sigma Green Belt Effective date: March 2014 Please visit: www.exemplarglobal.org for your region s Principal Office contact details. Email: info@exemplarglobal.org

More information

Unit 1: Introduction to Six Sigma I

Unit 1: Introduction to Six Sigma I Unit 1: Introduction to Six Sigma I Six Sigma & its Goals Six Sigma as a Performance Measure, Problem Solving Tool, & Management Philosophy Problem Solving Tools Used in Six Sigma & its Evolution Variation

More information

Define. Measure. Analyze. Improve. Control. Project Name/Description. DMAIC Step Work Done/Tools Used by Team My Role/Contribution

Define. Measure. Analyze. Improve. Control. Project Name/Description. DMAIC Step Work Done/Tools Used by Team My Role/Contribution Six Sigma Green Belt DMAIC Project Logbook Please fill out this document (use as many pages as necessary). Detail what your team and you did in each step of the DMAIC. If the Project is a Kaizen Event,

More information

Continuous Improvement Toolkit. Scatter Plots. Continuous Improvement Toolkit.

Continuous Improvement Toolkit. Scatter Plots. Continuous Improvement Toolkit. Continuous Improvement Toolkit Scatter Plots The Continuous Improvement Map Managing Risk FMEA Understanding Performance Check Sheets Data Collection PDPC RAID Log* Risk Assessment* Fault Tree Analysis

More information

BQF Lean Certification Process

BQF Lean Certification Process BQF Lean Certification Process Overview The CI/Lean Certification process provides for four levels of BQF certification. These are: BQF CI/Lean Associate; BQF CI/Lean Practitioner; BQF CI/Lean Advanced

More information

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 MODULE 1 LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 1. Cultural Enablers 15% 20% 25% 1.1. Principles of Cultural Enablers 3% 4% 5% 1.1.1. Respect for the individual 1.1.2. Humility 1.2. Processes

More information

Lean Six Sigma Public Training Courses (Open enrolment)

Lean Six Sigma Public Training Courses (Open enrolment) Lean Six Sigma Public Training Courses (Open enrolment) Green Belt Training Course Overview and Syllabus For further information, including course dates and costs, contact us at: Web: www.qsbc.co.uk E-mail:

More information

Lean Six Sigma Black Belt Training

Lean Six Sigma Black Belt Training Description: The Lean Six Sigma Black Belt training and certi ication program will equip participants with the technical competencies, team leadership skills and change management skills to lead Lean Six

More information

DMAIC: The Lean Six Sigma Steps

DMAIC: The Lean Six Sigma Steps Mini-Lessons from Juran Global The Source for Breakthrough Juran.com Series DMAIC: The Lean Six Sigma Steps Juran Global Our expertise has been developed over more than six decades of real-world experience,

More information

Lean Six Sigma Black Belt

Lean Six Sigma Black Belt Lean Six Sigma Black Belt The core role of the Black Belt is to lead significant LSS projects and their remit often includes coaching Green Belts and supporting Project Champions. This training programme

More information

Lean in the back office: a platform to drive growth

Lean in the back office: a platform to drive growth Lean in the back office: a platform to drive growth Shannon Chamber briefing November 2015 Elaine Daly 2015 Grant Thornton Ireland. All rights reserved Agenda Lean in the back office The Grant Thornton

More information

Lean Six Sigma Black Belt Training

Lean Six Sigma Black Belt Training Description: The Lean Six Sigma Black Belt training and certification program will equip participants with the technical competencies, team leadership skills and change management skills to lead Lean Six

More information

Lean Six Sigma Public Training Courses (Open enrolment)

Lean Six Sigma Public Training Courses (Open enrolment) Lean Six Sigma Public Training Courses (Open enrolment) Black Belt Training Course Overview and Syllabus For further information, including course dates and costs, contact us at: Web: www.qsbc.co.uk E-mail:

More information

TPMG The Performance Management Group LLC

TPMG The Performance Management Group LLC TPMG The Performance Management Group LLC THE LEAN SIX SIGMA SERVICE EXCELLENCE BLACK BELT CERTIFICATION PROGRAM Achieving Service Excellence with Winning Performance Improvement Techniques! 1 TPMG The

More information

Establishing Business Process Continuous Improvement Capabilities

Establishing Business Process Continuous Improvement Capabilities Establishing Business Process Continuous Improvement Capabilities Choosing the course & planning the journey Overview August 2009 Establishing continuous improvement capabilities requires top-down commitment

More information

PART I Six Sigma Background PART II Six Sigma in the Lab PART III Six Sigma in Method Development and Validation PART IV Workshop

PART I Six Sigma Background PART II Six Sigma in the Lab PART III Six Sigma in Method Development and Validation PART IV Workshop Alice Krumenaker Process Manager Merial Ltd ASQ CQPA, CMQ/OE, CSSGB IVT METHOD VALIDATION CONFERENCE July 2010 PART I Six Sigma Background PART II Six Sigma in the Lab PART III Six Sigma in Method Development

More information

Lean Six Sigma Tools for Internal Audit

Lean Six Sigma Tools for Internal Audit Lean Six Sigma Tools for Internal Audit The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction.

More information

Certified Quality Process Analyst

Certified Quality Process Analyst Certified Quality Process Analyst Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is considered

More information

Continuous Improvement Using Lean Six Sigma Tools

Continuous Improvement Using Lean Six Sigma Tools Introduction: Continuous Improvement Using Lean Six Sigma Tools Lean Six Sigma (LCC) is a process element supporting the strategic NAVSEA direction that says Fight and win today s Global war on terror

More information

Lean Six Sigma Certification Specification

Lean Six Sigma Certification Specification Lean Six Sigma Certification Specification BSI Lean Six Sigma Certification Specification Introduction BSI Lean Six Sigma Certification is an opportunity to prove that the skills you have developed through

More information

Body of Knowledge for Six Sigma Green Belt

Body of Knowledge for Six Sigma Green Belt Body of Knowledge for Six Sigma Green Belt What to Prepare For: The following is the Six Sigma Green Belt Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and

More information

Lean Six Sigma Black Belt Training

Lean Six Sigma Black Belt Training Description: The Lean Six Sigma Black Belt training and certification program will equip participants with the technical competencies, team leadership skills and change management skills to lead Lean Six

More information

Lean Six Sigma Training The DMAIC Story. Unit 6: Glossary Page 6-1

Lean Six Sigma Training The DMAIC Story. Unit 6: Glossary Page 6-1 Unit 6: Glossary Page 6-1 Glossary of Terms Unit 6: Glossary Page 6-2 Action Plan A technique that documents everything that must be done to ensure effective implementation of a countermeasure or improvement

More information

TRAINING SESSION SUMMARIES FOR SERVICE

TRAINING SESSION SUMMARIES FOR SERVICE TRAINING SESSION SUMMARIES FOR SERVICE Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business, and for

More information

Performance Excellence Process

Performance Excellence Process Performance Excellence Process The Performance Excellence Process is a resultsoriented, long-term approach to the way government does business It uses several best practice methodologies, including Strategy

More information

Lean Six Sigma Improve Phase Introduction. TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY

Lean Six Sigma Improve Phase Introduction. TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY Before we begin: Turn on the sound on your computer. There is audio to accompany this presentation. Audio will accompany most of the online

More information

How to Control an Ergonomics Program through Six-Sigma Methodology

How to Control an Ergonomics Program through Six-Sigma Methodology How to Control an Ergonomics Program through Six-Sigma Methodology Ana M. Ferreras Keith White, Ph.D., CPE, CEM Agenda Background Ergo-Sigma Model DMAIC Process Steps Tools Conclusion Background Six Sigma

More information

LEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management

LEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management One Sunny Hill, Oxford, MA 01540 Phone: 1-877-987-3801 Email: info@qpsinc.com LEAN TECHNIQUES ARE YOU LOOKING TO LEAD THE INDUSTRY? For Manufacturing or Service Does your company: - Have adequate profitability

More information

Improve Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc.

Improve Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. Improve Profitability by Improving Processes Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. 1 Why Have a Standard? Create efficiencies and lower administrative costs Reduce angst

More information

Lean Six Sigma for Insurance

Lean Six Sigma for Insurance . Lean Six Sigma for Insurance Program Overview Insurance Industry Lean Six Sigma Experts Lean Six Sigma Specialists Lean Six Sigma Champions Executive Lean Six Sigma Sponsor What Is It? Specialized Lean

More information

Lean Six Sigma Training

Lean Six Sigma Training Six Sigma was developed by Motorola to deliver exceptionally reliable pagers and electronic equipment to compete with the Japanese in the 1980s. General Electric adopted the approach training all employees

More information

OAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation

OAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation OAHHS LEAN WEBINAR DECEMBER 9, 2014 1 Overview A3 Improve Key Components Control tools Deeper dive into a tool Questions? 2 DMAIC 3 4 Project Title and Area: Date: Organization: Authors: Pre- Define Measure

More information

Lean Six Sigma Green Belt

Lean Six Sigma Green Belt Course Description Lean Six Sigma Green Belt This 2-week hands-on workshop provides participants with the detailed methodology and tools of Lean Six Sigma to lead their organization toward World Class

More information

The Seven Essen6al Prac6ces

The Seven Essen6al Prac6ces The Seven Essen6al Prac6ces RMPEx Quest for Excellence X November 4, 2011 What is a Baldrige- Friendly Prac6ce? ADLI Approach is systema6c Deployed Learning and improvement Integrated The Seven Essen6al

More information

American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014

American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014 American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014 Included in this body of knowledge (BOK) are explanations (subtext) and cognitive levels for each topic

More information

Lean Six Sigma Green Belt GLOSSARY

Lean Six Sigma Green Belt GLOSSARY Lean Six Sigma Green Belt GLOSSARY Glossary Term Description 5 S s See Five S s 5 Why s See Five Why s 6 M s See Six M s 7 Step Process See Seven Step Process Affinity Diagram Benchmarking Change Management

More information

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros.

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros. The Process Improvement Handbook A Blueprint for Managing Change and Increasing Organizational Performance Tristan Boutros Tim Purdie Illustrations by Dustin Duffy Mc Graw Hill Education New York Chicago

More information

Lean IT Foundation Syllabus

Lean IT Foundation Syllabus Lean IT Foundation Syllabus December 2015 - Version 1.06 1 Introduction Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding

More information

Lean Six Sigma for Healthcare

Lean Six Sigma for Healthcare Lean for Healthcare Yellow Belt Green Belt Black Belt Lean Fundamentals Advanced Lean for Healthcare The Lean for Healthcare Yellow Belt program is designed to provide a basic introducti to Lean Six Sigma

More information

DMAIC PHASE REVIEW CHECKLIST

DMAIC PHASE REVIEW CHECKLIST Project Name Project Lead Champion Kick-Off Date: _mm / dd / yyyy Project CTQ & Target D-M-A-I-C: DEFINE Project Identification: Big Y linkage identified Customer(s) & Customer type identified Voice of

More information

Lean Six Sigma Black Belt (13 days)

Lean Six Sigma Black Belt (13 days) Lean Six Sigma Black Belt (13 days) Overview - ProgressivEdge Lean Six Sigma Black Belt (LSS BB) training and certification develops LSS BB practitioners that are prepared to apply the LSS tools and deliver

More information

Lean Six Sigma in Healthcare. Lynne Hall RN, BSN October 17, 2012

Lean Six Sigma in Healthcare. Lynne Hall RN, BSN October 17, 2012 Lean Six Sigma in Healthcare Lynne Hall RN, BSN October 17, 2012 Objectives Name several tools used in Lean Six Sigma Define the DMAIIC process Understand a real world example of simple LSS project 2 Keep

More information

Certified Six Sigma Green Belt

Certified Six Sigma Green Belt Certified Six Sigma Green Belt Quality excellence to enhance your career and boost your organization s bottom line asq.org/cert The Global Voice of Quality TM Certification from ASQ is considered a mark

More information

Lean Six Sigma Greenbelt Course 9303; 5 days, Instructor-led

Lean Six Sigma Greenbelt Course 9303; 5 days, Instructor-led Lean Six Sigma Greenbelt Course 9303; 5 days, Instructor-led Course Description This course covers basic DMAIC (Define, Measure, Analyze, Improve and Control) Six Sigma principles and tools, as well as

More information

Lean Glossary of Terms

Lean Glossary of Terms 3 Actuals Walk To learn about the "current state" by observing the actual workers doing the actual work in the actual place where the work normally occurs. See also: Process Walk 5 Whys Asking why repeatedly

More information

DMAIC for Interprofessional Education: An Industrial Engineering Approach to Primary Care Standardized Patient Simulation

DMAIC for Interprofessional Education: An Industrial Engineering Approach to Primary Care Standardized Patient Simulation DMAIC for Interprofessional Education: An Industrial Engineering Approach to Primary Care Standardized Patient Simulation DMAIC is a proven five-step approach that makes up the Six Sigma tool kit, and

More information

CHAPTER 4 STUDY GUIDE TOOLS AND TECHNIQUES FOR QUALITY IMPROVEMENT

CHAPTER 4 STUDY GUIDE TOOLS AND TECHNIQUES FOR QUALITY IMPROVEMENT CHAPTER 4 STUDY GUIDE TOOLS AND TECHNIQUES FOR QUALITY IMPROVEMENT MULTIPLE CHOICE QUESTIONS. A is an intense and rapid improvement process in which a team or a department throws all its resources into

More information

Certified Six Sigma Green Belt

Certified Six Sigma Green Belt Certified Six Sigma Green Belt Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification Certification from ASQ is considered a mark of quality excellence

More information

Aspects of Quality Tools on Total Quality Management

Aspects of Quality Tools on Total Quality Management Aspects of Quality Tools on Total Quality Management Kairong Liang SAIC GM Wuling Automobile Co., Ltd. Add: 18 Hexi Road, Liuzhou city, Guangxi 545007, China E-mail: kairong.liang@sgmw.com.cn Abstract

More information

Lean Specialist Certification Program

Lean Specialist Certification Program Lean Specialist Certification Program ADVANCED INNOVATION GROUP PRO EXCELLENCE Lean Specialist Certification Program Certification from AIGPE has upheld the highest standards in the field of quality excellence

More information

I. Organization-wide Planning and Deployment (Questions 12)

I. Organization-wide Planning and Deployment (Questions 12) AMERICAN SOCIETY FOR QUALITY CERTIFIED SIX SIGMA BLACK BELT (CSSBB) BODY OF KNOWLEDGE The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive

More information

How Lean Six Sigma can Change Higher Education. Norma Simons Performance Innovation LLC Secretary ASQ Education Division

How Lean Six Sigma can Change Higher Education. Norma Simons Performance Innovation LLC Secretary ASQ Education Division How Lean Six Sigma can Change Higher Education Norma Simons Performance Innovation LLC Secretary ASQ Education Division Learning Outcomes Understand the value of project selection Identify the parameters

More information

Making project management indispensable for business results. Project Management 101

Making project management indispensable for business results. Project Management 101 Making project management indispensable for business results. Project Management 101 Donald E. Moore, MBA, PMP, President of PMI NB Kelly Barter, Chapter Manager of PMI NB AGM April 28, 2011 Topics of

More information

Six Sigma Lean Green and Black Belt Programs

Six Sigma Lean Green and Black Belt Programs Education and Business Six Sigma Lean Green and Black Belt Programs Improve Performance Eliminate Redundancies Achieve Extraordinary Results Improve Your Career Options with a Professional Certificate

More information

CLICK ON THE BOOKMARKS -THE SECOND ITEM FROM TOP ON THE LEFT SIDE THEN CLICK

CLICK ON THE BOOKMARKS -THE SECOND ITEM FROM TOP ON THE LEFT SIDE THEN CLICK CLICK ON THE BOOKMARKS -THE SECOND ITEM FROM TOP ON THE LEFT SIDE THEN CLICK THE LINKS TO NAVIGATE Six Sigma: DMAIC Process All Six Sigma Projects follow a DMAIC Methodology Which Stands for Define Measure

More information

Six Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories

Six Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Six Sigma Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Agenda What is Six Sigma? What are the challenges? What are the

More information

Continuous Improvement Toolkit. Value Stream Mapping. Continuous Improvement Toolkit.

Continuous Improvement Toolkit. Value Stream Mapping. Continuous Improvement Toolkit. Continuous mprovement Toolkit Value Stream Mapping The Continuous mprovement Map Managing Risk FMEA Understanding Performance Check Sheets Data Collection PDPC RAD Log* Risk Assessment* Fault Tree Analysis

More information

for Information Technology

for Information Technology Lean Management Principles for Information Technology Gerhard J. Plenert CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an Informs business

More information

Business Improvement. Intro. The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal.

Business Improvement. Intro. The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal. Business Improvement The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal. Intro Symbol is a leading service provider and trainer in process

More information

Certified Software Quality Assurance Professional VS-1085

Certified Software Quality Assurance Professional VS-1085 Certified Software Quality Assurance Professional VS-1085 Certified Software Quality Assurance Professional Certified Software Quality Assurance Professional Certification Code VS-1085 Vskills certification

More information

BPM Methodologies: Turning the Land of Confusion into Solutions for your BPM Initiatives. Alan Ramias Partner PERFORMANCE DESIGN LAB

BPM Methodologies: Turning the Land of Confusion into Solutions for your BPM Initiatives. Alan Ramias Partner PERFORMANCE DESIGN LAB BPM Methodologies: Turning the Land of Confusion into Solutions for your BPM Initiatives Alan Ramias Partner PERFORMANCE DESIGN LAB The Uses of BPM Methodology To define/describe processes To improve processes

More information

Certified Six Sigma Black Belt

Certified Six Sigma Black Belt Certified Six Sigma Black Belt Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is considered

More information

Continuous Improvement Workshop: Kinexus Kaizen in Action

Continuous Improvement Workshop: Kinexus Kaizen in Action Continuous Improvement Workshop: Kinexus Kaizen in Action Introductions Josh Cosner Director of Quality Kinexus ü IT Background ü Been with Kinexus 6 years ü Internal Consultant ü Lead Kinexus Kaizen Program

More information

The Power of Two: Combining Lean Six Sigma and BPM

The Power of Two: Combining Lean Six Sigma and BPM : Combining Lean Six Sigma and BPM Lance Gibbs and Tom Shea Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. Unfortunately, most companies have not integrated

More information

Lean Six Sigma Green Belt Certification

Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Certification PROFESSIONAL CERTIFICATION PROGRAM Get Ready to Unlock the Power of Lean and Six Sigma Learn how to integrate Lean and Six Sigma to turn your organization into a

More information

Six Sigma Black Belt Training/Certification

Six Sigma Black Belt Training/Certification Six Sigma Black Belt Training/Certification (Note: This format is only a guideline. The training can be customized to your needs and requirements) ------------------------------------------------------------------------------

More information

MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR

MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR STUDENT IDENTIFICATION NO MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR FIFTH SEMESTER FINAL EXAMINATION, 2014/2015 SESSION MGT2063 TOTAL QUALITY MANAGEMENT DMGA-E-F-3/12, DMGW-E-F-3/12, DMGQ-E-F-3/12

More information

Overall Equipment Effectiveness (OEE) A General Discussion on its Benefits

Overall Equipment Effectiveness (OEE) A General Discussion on its Benefits Overall Equipment Effectiveness (OEE) A General Discussion on its Benefits 2001-2011 Capstone Metrics LLC www.capstonemetrics.com Table of Contents Benefits of OEE / TEEP Management... 3 Improved Profitability...

More information

Keywords Agile, Scrum Methodology, Tools for Scrum, Six Sigma tools, scrum and six sigma

Keywords Agile, Scrum Methodology, Tools for Scrum, Six Sigma tools, scrum and six sigma Volume 4, Issue 3, March 2014 ISSN: 2277 128X International Journal of Advanced Research in Computer Science and Software Engineering Research Paper Available online at: www.ijarcsse.com Integrating Six

More information

Business Process Management

Business Process Management Business Process Management A BUSINESS ANALYST PERSPECTIVE Business Process Management Agenda & Objectives What is Business Process Management (BPM) BABOK v3 Perspective Frameworks & Techniques Case Study

More information

Storyboard Lean Six Sigma Kaizen

Storyboard Lean Six Sigma Kaizen Storyboard Lean Six Sigma Kaizen The Purchase Order Processing Success Story White Belts: Team listing 4 Members of Purchasing Department Dr. Tom DePaoli Black Belt www.apollosolutions.us https://www.amazon.com/author/tomdepaoli

More information

Competency Unit: Exemplar Global SSB Six Sigma Black Belt

Competency Unit: Exemplar Global SSB Six Sigma Black Belt Please visit: www.exemplarglobal.org for your region s Principal Office contact details. Email: info@exemplarglobal.org Competency Unit: Exemplar Global SSB Six Sigma Black Belt How to use this document

More information

Principles of Managing Operations (PMO)

Principles of Managing Operations (PMO) Principles of Managing Operations (PMO) Session 1: Operations Management Foundations Define the science and practice of operations management (OM) Answer the question why OM should be studied Describe

More information

Overview of Lean Six Sigma

Overview of Lean Six Sigma www.pwc.com Overview of Lean Six Sigma Chelsea Bridge PwC Public Sector Practice chelsea.t.bridge@us.pwc.com 2016, PricewaterhouseCoopers Public Sector (PS) LLP. All rights reserved. PricewaterhouseCoopers

More information

Combining Lean Six Sigma, Project Management, and Change Management

Combining Lean Six Sigma, Project Management, and Change Management Increasing Business Results by Combining Lean Six Sigma, Project and Change Management Kim Rochetti Director, Operational Excellence and Industrial Engineering Covidien Pharmaceuticals Kim Rochetti s Background

More information

Six Sigma in Action. Data-driven process improvement. Process Improvement Brief February 2015 www.datamark.net

Six Sigma in Action. Data-driven process improvement. Process Improvement Brief February 2015 www.datamark.net Six Sigma in Action Data-driven process improvement Process Improvement Brief February 2015 www.datamark.net Six Sigma Methodology Applied to clients business processes at our U.S. and offshore sites,

More information

Continuous Improvement Courses

Continuous Improvement Courses "Without continual growth and progress, such words as improvement, achievement, and success have no meaning." Continuous Improvement Courses Professional Development Training has a specialised division

More information

Six Sigma at Volvo CE

Six Sigma at Volvo CE Si Sigma at Volvo CE Anders Fundin Adjunct Professor Quality Technology and Management Global Manager Continuous Improvement Volvo CE, Sales & Marketing April 17 2013 Operational Development (OD) vs. Si

More information

January 2011 Six Sigma SIG Meeting

January 2011 Six Sigma SIG Meeting Six Sigma and Project Management ASQ 502 Baltimore LSS SIG Geoffrey Withnell Dynamics Research Corp. January 2011 Six Sigma SIG Meeting I ll Ill give you a moment to digest this Some truthinpresenting

More information

Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts

Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts The IASSC Certified Green Belt Exam was developed and constructed based on the topics within the body of knowledge listed here. Questions

More information

Operational Excellence using Lean Six Sigma Amit Dasgupta

Operational Excellence using Lean Six Sigma Amit Dasgupta Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean

More information