International BPM Institute Where Business Education Makes You Effective

Transcription

1 International BPM Institute Where Business Education Makes You Effective Providing World Class Training and Professional Certification Professional LEAN Office BPM (P.BPM) Certification Program

2 About Us International BPM Institute is an Ontario Ministry of Training, Colleges and Universities consented Canadian registered International Business Incorporated Education Institute, dedicated to the essential and growing need for online/classroom Business Process Management (BPM), LEAN BPM and LEAN Six Sigma education, training and certification. We created the original BPM Professional Certification Program and industry designation (P.BPM) 12 years ago to which major organizations send their key personnel for Professional Training and Certification.

3 BPM - Qualifying your Process People What is Professional LEAN BPM Certification Throughout your career, you have acquired professional skills and experience and try to convey that as best as possible on every cover letter, resume or CV. What if you had something working for you that clearly indicated your level of expertise and area of speciality. Forget trying to explain away your skills and experience when you can simply list them in quality, accredited certifications -- you can show, instead of tell employers how you are qualified for the position. Why LEAN BPM Certification? Professional designation gives you an edge in today s competitive world. Certification says to a potential employer that you are an expert in your field. It gives you, and your employer, confidence in your job skills and demonstrates that you have the knowledge and critical skills in the discovery, mapping, analysis, redesign, measurement, implementation and improvements of BPM initiatives that will increase customer/employee satisfaction, revenue and reduce cost to provide positive business results. Some of the goals of LEAN BPM Certification include: Gain Practical skills to perform real-world job responsibilities Benefit from a comprehensive approach Assure your employer of your standard of excellence Apply your course work to your career Earn a promotion within your current company Find a new job with a higher salary and/or benefits

4 SOME OF THE ORGANIZATIONS WHERE YOU WILL FIND CERTIFIED BPM PROFESSIONALS (P.BPM)

5 Why We are UNIQUE Multi-Media Facilitator Support Additional Courses Cross Section of Courses & Tools Delivery Capability Practical Content + Course Workbook + Reading Materials

6 LEAN Office BPM Program Courses -What is BPM? -How BPM works? -What is Process Mapping? -How to Map out Processes? -What is Process Analysis -How to Analyze Processes? -What is Process Re-Design -How to Re-Design Processes? -How to Implement Processes? -How to Improve Process? -How to Manage Business Rules? -BPMN -What is Process Change Management -How to Manage Process Change? -What is Customer Experience Management? -How Processes and Customer Experience Works? -Business Process Architecture -Introduction to Lean -Introduction to Six Sigma -Lean Six Sigma Organization -Lean Six Sigma Define Phase -Lean Six Sigma Measure Phase -Lean Six Sigma Analyze Phase -Lean Six Sigma Improve Phase -Lean Six Sigma Control Phase -LEAN Office Process Management Planning and Management Tools and Techniques Analysis Tools and Techniques LEAN Tools and Techniques Measurement and Decision Making Tools and Techniques

7 50+ LEAN BPM Tools Planning and Management Tools Process Analysis Tools Measurements and Decision Making Tools LEAN Tools Affinity Diagram Brainstorming Nominal Group Technique (NGT) Project Charter Relations Diagram Tree Diagram Matrix Diagram Arrow Diagram Process Decision Program Chart Gantt chart Plan Do Check Act Cycle Flowchart Failure Modes and Effects Analysis Mistake-Proofing (poka-yoke) Handover Analysis (Breaking Points) Moment of Truth Fishbone Diagram Pareto Chart Stratification CTQ Definitions 5 Whys Accountability and Visual Controls Root Cause Analysis Data Collection Measurements Tools Survey Scatter Diagram Histogram Design of Experiments Check Sheet Control Chart Voice of the Customer Benchmarking Decision Matrix Multivoting Balanced Scorecard DOE 5S Gemba Walk Hoshin Kanri Jidoka Job Design Kaizen Pull JIT TOC TQM Value Stream Kanban

8 LEAM Office BPM Program Courses BPM101 What is BPM An Introduction to BPM terms, process road map, concepts and principles. BPM objectives, process Classification Framework, discipline and benefits Process types, best practices and the need for organizational process management Course Outcome Identifying Business Processes BPM102 How BPM Works What is Process and how to loop People, Strategy, Technology and Processes. Processes, customers and how to move from silos to transformation Traditional and new wave of BPM, how to engage process talk and BPM, guidelines Course Outcome BPM Business Case BPM201 What is Process Mapping Deciding when to map, mapping preparation, steps, questions, boundaries. WHAT, HOW, WHO, Purpose, benefits, pitfalls, documentation, risks Type of flowchart, best practices, input, triggers, enablers, guide, output Course Outcome Identifying Triggers BPM202 How to Map Out Business Processes Process levels, process vs. task, mapping symbols, task naming conventions Stakeholder/interaction map, cross-functional mapping, swim lane diagram Roles, actors, task types, steps to include, branching, handoff level diagram. Course Outcome As is Process Mapping

9 LEAM Office BPM Program Courses BPM301 What is Process Analysis Bottlenecks, weak links, poorly defined steps, cost-added steps Purpose, analysis question types, approach, root of problems WHAT, WHO, WHERE, WHEN, WHY, HOW, Source of analysis questions, Course Outcome Identifying Stakeholders and Processes BPM302 How to Analyze Business Processes Identifying waste, process efficiency and effectiveness analysis Analyzing Process Gaps in Process Cycle Time, redundant Data Root Cause analysis techniques Flow chart, Benchmarking, 5Whys, BP, MOT Course Outcome Solving Process Problems using Tools and Techniques BPM401 What is Customer Experience Management Internal/external customers needs, journey, touch points, Moments of Truth Benefits, guidance, life cycle, cost of poor customer experience Customer experience driven organization, experience interaction types, alignment Course Outcome Map out Customer Journey BPM402 How Process and Customer Experience Management Works Unified BPM framework, cycle of service, experience analysis Voice Of Customer (VOC), resource for VOC, process and experience strategy Complain handling process, VOC model, experience process mapping Course Outcome Building Complain Handling Process

10 LEAM Office BPM Program Courses BPM501 What is Process Re-Design Re-Design objectives, design attributes, steps, questions Identifying quick win processes for re-design, design stages Re-Design principles, customer requirement, mission, structure and processes Course Outcome Identifying Quick Win Processes BPM502 How to Re-Design Processes Deconstructing Process Flow, Tasks and work activities Linking Re-Designed Processes to Organizational Strategy/Functions Integrate Attributes Important to Customers into Re-Designed Process Course Outcome To be Process Design BPM601 How to Implement Business Processes Implementation Steps, Monitoring, Approaches and Transition Criteria Communication, Documentation and Operational Control PDCA Execution, Impact, Risk Analysis, Training and Evaluation Course Outcome Implementation Plan BPM701 How to Improve Business Processes People, Process, Technology and Improvement Cycle Improvement Techniques, Criteria and Capability Assessment Integrating Process and Product Quality into Improvements Course Outcome Map out Improvement Steps

11 LEAM Office BPM Program Courses BPM801 How to Measure Process Performance Measurement Techniques/Framework for Measurement and Challenges Effectiveness, Efficiency Metrics and Key Performance Indicators Measurements Categories and Choosing the Right Measures & Metrics Course Outcome Identifying Process Performance Matrix BPM901 What is Business Rules Management Business Rules Concept and Approach Types of Business Rules and Business Rule Model Integrating Business Rules with Processes Course Outcome Business Rules Catalogue BPM1201 What is Process Change Management Process Change Concepts, Challenges and Managing Process Change Identifying Change Indicators and Deal with Resistance 4-D Cycle of Appreciative Inquiry to Manage Change Course Outcome Change Management Plan BPM1202 How to Implement Process Change Management Change Management Challenges, Symptoms of Change, Resistance Symptoms Multi-Dimensional CM, Reason for Resistance and How to Overcome How to Build Coalition for Change, Change Advance Communication Course Outcome Change Management Plan

12 LEAM Office BPM Program Courses Intro to Lean Six Sigma Elements of Lean, Six Sigma and The TPS House Other Quality Methodologies, People and Partners Just-In-Time, Error Free Production, Kaizen Continuous Improvements Course Outcome List of organizational Waste Lean Six Sigma DMAIC Define Phase 1 Developing Project Charter Improvement Concept Value, Waste, Variation, Complexity SIPOC Diagram Course Outcome Project Charter Lean Six Sigma DMAIC Measure Phase 2 Data Collection Plan, Key Metrics for Collecting Data Measurement System and Data Reliability Possible Cause of Problems, Process Baseline to Quantify Results Course Outcome Data Collection Plan and Cause and Effect Matrix Lean Six Sigma DMAIC Analyze Phase 3 Identifying Waste, Examine Collected Data Process Value Analysis, Evaluating Production Process Activities Value Stream Mapping Course Outcome Pareto Chart and Value Stream Mapping

13 LEAM Office BPM Program Courses Lean Six Sigma DMAIC Improve Phase 4 Generate Solutions, Pilot the Solutions Pull System, Assess Risks, Identify Short-term countermeasures Identify Indirect Effects and Consequences Course Outcome FMEA Lean Six Sigma DMAIC Control Phase 5 Process Management Plan, Implementing Control Plan Product ionizing Process Control Identify Short-term countermeasures, Statistical Process Control Course Outcome Process Management Plan Lean Office Process Management Intro to Office Process Management, How to Identify Office Process Waste Benefits of Office Process Management, How to Implement Office Processes Pitfalls, How to Integrate Office Processes, Kaizen, TQM, Value Stream, FMEA Gemba Walk, Hoshin Kanri, Jidoka, Pokayoke, Root Cause Analysis, Mistake Proofing

14 LEAM Office BPM Program Courses Total # of Courses: 20 Minimum Study Time (hrs): 30 # of Certification Assignment: 1 Unlimited Access to Courses: 6 months

15 What You Will Get?

16 100+ Additional Courses Business Analysis ITIL Project Management Six Sigma Customer Service MS Office Communication Management Leadership BPM Tools & Techniques

17 Professional Certification Testimonials from participants BPM Having completed both the P.BPM and P.BTM certification programs, I can say that these programs are extremely in depth and all encompassing. They both cover vast areas of the business operation for both small and large scale initiatives, and they provide insights into the why not just the how. Lots of thought provoking materials to enhance the skills of any business process specialist or management consultant. If you want to learn the rationale for doing it right, then these programs are definitely worth the effort. ** The course material is thorough, well thought out, and very applicable. The inclass sessions are extremely valuable as they allow you to put what you have learned to practice first hand, and are a fantastic opportunity to brainstorm with peers. I have already found the BPM framework to be very helpful in my daily work. Overall I found the program to be practical, well presented and very informative. ** Having taken training with some of the world's best training providers, IBPM training is among the top and they offer tremendous value to their students! My course facilitator, J Ben Benjamin, who has helped numerous large companies around the world with their BPM initiatives, is a highly engaging leading edge professional in his field. My many thanks to IBPM for this rewarding learning experience! As a part of building my BPM network on LinkedIn. ** From the first slide to final concluding remarks the International BPM Institute raises the Bar in BPM strategic training which has been developed by expert practitioners for practitioners.. **

18 Contact information: International BPM Institute J Ben Benjamin Head of Training 168 Queen St S Suite #208 Mississauga, ON Canada L5M 1K x ben@ibpminstitute.org