Installation Guide for: RTX 2009 with Service Pack 2 and RTX 2009 SMP with Service Pack 2

Transcription

1 Installation Guide for: RTX 2009 with Service Pack 2 and RTX 2009 SMP with Service Pack 2

2 Copyright by IntervalZero, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, graphic, electronic, or mechanical, including photocopying, and recording or by any information storage or retrieval system without the prior written permission of IntervalZero, Inc. unless such copying is expressly permitted by federal copyright law. While every effort has been made to ensure the accuracy and completeness of all information in this document, IntervalZero, Inc. assumes no liability to any party for any loss or damage caused by errors or omissions or by statements of any kind in this document, its updates, supplements, or special editions, whether such errors, omissions, or statements result from negligence, accident, or any other cause. IntervalZero, Inc. further assumes no liability arising out of the application or use of any product or system described herein; nor any liability for incidental or consequential damages arising from the use of this document. IntervalZero, Inc. disclaims all warranties regarding the information contained herein, whether expressed, implied or statutory, including implied warranties of merchantability or fitness for a particular purpose. IntervalZero, Inc. reserves the right to make changes to this document or to the products described herein without further notice. RTX, RT-TCP/IP, RtxTcpIpStack, Platform Evaluator, and TimeView are all trademarks of IntervalZero, Inc. Microsoft, MS, and Win32 are registered trademarks and Windows 7, Windows Vista, Windows XP, and Windows Server 2003 are trademarks of Microsoft Corporation. All other companies and product names may be trademarks or registered trademarks of their respective holders. RTX 2009 with Service Pack 2 Installation Guide Document Number: DOC-RTX June 2010

3 Contents Introduction 4 Hardware Requirements 4 HAL Type 4 Supported Network Adapters 4 Hardware Considerations 4 Software Requirements 6 Operating System Requirements 6 Retired Operating System Support 7 Microsoft Visual Studio Requirements (SDK Only) 7 Administrator Privileges 7 System Modifications During Installation 8 RTX-Recommended Power State on Machines 8 RTX-Recommended Basic Settings 8 RTX-Recommended Advanced Settings 8 Modifications to the Boot Configuration 9 Installation Warnings 9 Installation 10 Before You Begin 11 Installing RTX 2009 with Service Pack 2 11 Installing RTX 2009 with SP 2 on MP Systems with Only One Processor 13 Verifying the Installation of RTX 2009 with Service Pack 2 14 Uninstalling RTX 2009 with Service Pack 2 15 Licensing 16 Key Retrieval 16 Automatic License Key Generation 16 Manual License Key Generation 17 Product Relocation 17 Viewing the Release Notes after Installation 17 Getting Support 17 Third-Party Support 18 Before Calling Technical Support 18 Your Support ID 18 The Version Number of Your RTX Software 18 IntervalZero Web Site 18 Contacting Technical Support by Phone 18

4 Introduction Introduction This guide describes RTX 2009 with Service Pack 2 and RTX 2009 SMP with Service Pack 2 system requirements and installation instructions. Hardware Requirements This section lists hardware requirements for the RTX 2009 with Service Pack 2 release. HAL Type To use RTX 2009 with Service Pack 2, your system must support one of the following HAL types: Windows Device Manager Standard PC Registry Resource Map PC Compatible EISA/ISA HAL Advanced Configuration and Power Interface (ACPI) PC ACPI Compatible EISA/ISA HAL ACPI Uniprocessor PC ACPI Multiprocessor PC ACPI x86-based PC Supported Network Adapters ACPI APIC Platform UP ACPI APIC Platform MP ACPI x86 Platform The RTX 2009 with Service Pack 2 release provides support for a number of network adapters. For the most up-to-date list, click the link titled Download the RTX Supported Network Interface Cards PDF file on this web site: Note: The RTX SDK provides wizards and network driver source files to allow for customization of existing drivers or the writing of new network drivers. Hardware Considerations Some hardware configurations are not supported by RTX installations and, when RTX can detect these unsupported configurations, they are now indicated with a popup error message. Although RTX runs on most x86 platforms, unique attributes of some processors require special consideration before selecting them as a target system

5 RTX 2009 is not supported on Compaq AP400, Dell 7000 portables, HP Kayak, and Alpha systems. For a more comprehensive list of approved and supported hardware, see this Microsoft Windows Logo Program web page: RTX 2009 does not support local APIC logical clustering mode. RTX does not support local APIC logical clustering mode, so systems with more than eight processors are not supported. Also, servers with BIOS that sets the Intel FORCE_APIC_CLUSTER_MODEL bit in the ACPI/FADT table to force clustering on systems with eight or fewer processors are not supported by RTX. If the installation determines that the processor has clustering enabled, the installation will exit. If the installation was successful, and the real-time subsystem determines that hardware clustering is enabled, it will not start and a message indicating unsupported hardware will be displayed. Problems with Microsoft WinDbg on AMD Opteron Dual-core AMD64 hardware When using Windows versions prior to Windows Vista on AMD Opteron Dual-core AMD64 hardware, the system may exhibit unstable behavior. This behavior can be seen when trying to use Windows WinDbg to break into and step through Windows drivers due to incorrect context registers. IntervalZero recommends using Windows 7 or Windows Vista as your base OS when using one of these AMD systems. On Dell Latitude D420 with Core Duo U2500 CPU systems, the RTSS subsystem will suffer a large decrease in performance if the following conditions exist: Intel SpeedStep is enabled. Prevent Windows idle state is unchecked on the Hardware tab in the RTX Properties control panel. Latency causing devices are not disabled. PCI express video controllers can cause jitter (large latencies) within an RTX application (3228). Workarounds for this problem are to: Select /BASEVIDEO in the boot.ini to use standard VGA display driver, or Disable all DirectDraw and Direct3D acceleration in Display Control Panel. Click the Settings tab, then Advanced, then Troubleshoot. The NVIDIA GeForce 7300 LE video driver causes long latencies on Vista systems and should be disabled (5837). The properties are: Driver file: nvlddmkm.sys Driver version: Date:

6 Software Requirements This problem is also seen on Windows 7 systems which use both the Nvidia GeForce 7300 LE card and the Nvidia Quadro FX1700 card with properties (1220): Driver file: nvlddmkm.sys Driver version: Date: Note: If you disable this video driver using the RTX control panel, your display turns black and you must reboot. If you remove the driver using the Windows control panel, no reboot is required. On certain Dell dual-processor systems with the Intel Xeon chip sets (for example, Dell 650, Dell 670), the maximum timer delivery latency for a periodic RTX timer in Dedicated Mode is doubled under intensive video activities. Investigation results show that the high latency is inherited from the hardware. High jitter has been experienced with no Windows or RTX load on systems that use the xapic timer (Core i7-800, i5-700, i5-600 and i3-500). See TechNote: Intel xapic Timer Problem on the IntervalZero support website. (1363) Software Requirements This section lists software requirements for the RTX 2009with Service Pack 2 release. Operating System Requirements RTX 2009 with Service Pack 2 is supported on the following configurations: Windows XP Professional with SP3 Uniprocessor PIC Uniprocessor APIC Multi-processor Yes Yes Yes Windows XP Embedded Yes 2 Yes 2 Yes 2 Windows Server 2003 with no SP Windows Server 2003 with SP1 Yes Yes Yes Yes Yes Yes Windows Server 2003 R2 Yes Yes Yes Windows Server 2003 with SP2 No 1,3 No 1,3 Yes 1 Vista with no SP No Yes Yes Vista with SP1 No Yes Yes Vista with SP2 No Yes Yes Windows Embedded Standard 2009 No Yes 2 Yes 2-6 -

7 Windows 7 with no SP No Yes Yes Windows Embedded Standard 7 No Yes 2 Yes 2 1 Windows Server 2003 SP2 supports only dedicated environments. It does not support shared environments. 2 Embedded system must support MSI installation to allow RTX to be installed. Otherwise, the RTX Embedded Runtime must be used. 3 RTX 2009 with Service Pack 2 cannot be installed on uniprocessor machines running Windows Server 2003 SP2. For the most up-to-date list, click the link titled Download the RTX Operating System Compatibility Matrix PDF file on the web site Note: RTX Windows XP Embedded and Windows Embedded Standard 2009 support, through Microsoft Windows Embedded Studio, is provided in a separate installer. Retired Operating System Support Starting with RTX 6.1, IntervalZero discontinued RTX support for Windows NT. Starting with RTX 2009, IntervalZero discontinued RTX support for Windows Microsoft Visual Studio Requirements (SDK Only) The RTX 2009 SDK with Service Pack 2 requires that you have Microsoft Visual Studio 2010, Visual Studio 2008, Visual Studio 2005, or Visual Studio.NET 2003 installed if you wish to debug RTX programs with the Visual Studio IDE. Beginning with RTX 2009 IntervalZero, discontinued support for Microsoft Visual Studio 6.0 and Microsoft Visual Studio.NET (2002). Administrator Privileges Administrator privileges are required for installing, uninstalling, and using the RTX 2009 with Service Pack 2 product. If you are installing on a Windows 7 or Vista system with User Account Control activated, your application will not be run with your full permissions unless you choose to run them as an administrator. RTX avoids this problem by providing a User Account Control Override service. If you do not want to override this Windows functionality you can disable it by doing following: During the RTX installation you will have the option to deselect the RTX User Account Control Override Service. If you do not install, or if you disable the RTX User Account Control Override service, non-administrative users will not be allowed to run RTSS applications

8 System Modifications During Installation System Modifications During Installation The RTX 2009 with Service Pack 2 installation process performs several system modifications. This section describes the modifications that are made and why they are necessary. RTX-Recommended Power State on Machines RTX 2009 with Service Pack 2 does not support Windows 7 or Vista hibernation or hybrid sleep. These features must be disabled to provide real-time performance. To facilitate this process, the RTX 2009 with Service Pack 2 installer creates and enables a new power state on your machine ( RTX-Recommended ) with the proper settings. See the next two topics for details. Before creating and enabling the RTX-recommended power state, the installer clones your machine s existing power state. During un-installation, the RTX 2009 with Service Pack 2 installer reactivates the original power state and deletes the RTX-Recommended state. RTX-Recommended Basic Settings Turn off display = Never Put the computer to sleep = Never RTX-Recommended Advanced Settings Category Hard disk Sleep PCI Express Settings Turn off hard disk after = Never Sleep After = Never Allow hybrid sleep = Off Hibernate after = Never Link State Power Management = Off Processor power management Minimum processor state = 100% Maximum processor state = 100% On laptops, both AC and DC behaviors are set for all of the RTX-Recommended Basic and RTX-Recommended Advanced settings. To view a power state s settings: 1. From the Start menu, choose Control Panel. 2. Click System and Maintenance (for Windows 7, click Hardware and Sound) and then click Power Options

9 3. For the power state that you want to view, click Change plan settings. You see the Change settings for the plan: PlanName window. This is the location of the basic settings. 4. To view advanced settings for the power state, click Change advanced power settings. Modifications to the Boot Configuration On multiprocessor (MP) systems, the RTX 2009 with Service Pack 2 installation process modifies the boot configuration to contain an additional RTX Dedicated option, reserving a processor to exclusively handle RTX processing. Windows knows nothing about this processor. During installation, the installation process checks to see how many processors are known to the operating system. If it detects more than one processor, it ensures that a boot configuration exists that supports the RTX Dedicated environment. The installation process does this by: Creating a new boot configuration for RTX Dedicated based on the current configuration. Limiting the Windows number of processors to one less than the current configuration. On boot up, you must select the [Operating System] - RTX Dedicated configuration. The boot configuration modifications that occur depend on the type of operating system that you are running (Windows 7, Vista or XP) and the state of the current boot configuration. See the next sections for more details. Installation Warnings Depending upon your system configuration, you may encounter installation warnings. They can be ignored, as explained below, and the installation should still proceed successfully. "Setup was unable to interface with the power management service. Please note that an RTX-Compatible power configuration will not be created. See the RTX Installation Guide for detail on the RTX Recommended Power State." If the power management feature is not a part of your Windows 7-Based Windows Embedded Standard 7 target image, then the installer will not be able to implement the RTX Recommended Power State. This should not affect functionality as the preferred power state for RTX is to have all power management features disabled

10 Installation "Could not register type library for C:\Program Files\IntervalZero\RTX\tools\PlatformEvaluator\Cfx4032.ocx. Contact your support personnel." On some Windows Embedded Standard systems, a warning could appear during installation noting that the ActiveX control used for platform evaluator could not be registered. This warning can be avoided by de-selecting the Platform Evaluator feature from the Custom Setup selections or it can be ignored. Installation This release is provided as a downloadable file from the IntervalZero Web site. The installation program walks you through the installation process. Note: The RTX 2009 Runtime with Service Pack 2 is also available as a silent installation with a command line interface that can be invoked from the command line or used within your own product installation so as not to require user interaction during the installation process. For more information, see the Silent Installation Guide for RTX 2009 with Service Pack 2 and RTX 2009 SMP with Service Pack

11 Before You Begin Before beginning the installation, do the following: Verify that your configuration meets the system requirements described earlier in this document. You must have administrator privileges on your system. RTX 2009 with Service Pack 2 cannot be installed unless you are logged on with administrator privileges. If you are upgrading from a version previous to RTX 2009, you must uninstall any previous versions before installing the new version. Make sure that you have an RTX 2009 with Service Pack 2 Purchase Authentication Code (PAC) number for license key entry; it is available from IntervalZero Sales. For information regarding PAC numbers, see "Licensing" later in this document. IntervalZero recommends that you de-select the Windows Automatically reboot option for Startup and Recovery from the Advanced tab of the System Properties page of the Windows Control Panel. De-selecting this parameter allows you to view blue screen information. Exit all Windows programs. Note: When you upgrade your operating system (for example, from Windows XP to Windows Vista), you must uninstall and then reinstall RTX 2009 with Service Pack 2 after the OS upgrade. Installing RTX 2009 with Service Pack 2 To install RTX 2009 with Service Pack 2: 1. Download the self-extracting executable, RTX2009Setup_with_SP2.exe, from the IntervalZero web site: Note: The RTX 2009 Runtime with Service Pack 2 Silent Installer is a separate execute (.msi) file: IntervalZero RTX 2009.msi Note: If you want to evaluate the RTX 2009 with Service Pack 2 release, go to this URL: In the form that appears, select RTX 2009 with Service Pack 2 from the drop-down list, fill out the contact information, and click Submit. 2. Double-click the RTX2009Setup_with_SP2.exe

12 Installation 3. On Windows 7 or Vista machines, if necessary, click Continue in the User Account Control dialog box. 4. Click Next in the Wizard. 5. Read the End User License Agreement, select I accept the terms in the license agreement and then click Next. 6. Enter your user name, organization, address and PAC number, and then click Next. Note: If you do not have a PAC Number, then contact Sales at: sales@intervalzero.com 7. At the prompt, click Yes if you have access to the Internet so that a product license key can be generated. If you do not have access to the Internet from this system, instructions will be displayed showing you how to generate a license from an Internet-enabled location If internet access is available, the installer opens up Internet Explorer to a page on the IntervalZero Web site. Note: The browser window may be hidden by the installer program windows, so you may have to switch to the browser using ALT-TAB. 8. The license generating routine will enter the gathered information into the Product Licensing page. To obtain a license, you must first click the Terms & Conditions link to read license information and then check the agreement box before clicking the Get License button. 9. Return to the installer program, enter the license you received in the previous step, and click Next. 10. Optionally, change to a destination other than the default: C:\Program Files\IntervalZero\RTX. 11. Click Next in the Destination Folder screen. 12. Click Next in the Custom Setup screen. Note: If you have selected the Win32 Enabled Managed Code Support feature during installation and the.net Framework is installed, the Managed Code DLL will be registered by default. 13. Click Install. 14. On Windows 7 or Vista machines, if necessary, click Install to install the RTX Plug and Play driver. 15. Click Finish. 16. When you are prompted, click Yes to reboot your computer

13 17. If you have a multiprocessor machine, choose the boot configuration: [Operating System] - RTX MP Dedicated. Note: The RTX Properties control panel will not provide completely accurate information until you reboot your system. Installing RTX 2009 with SP 2 on MP Systems with Only One Processor Important: The information in this section does not apply to Vista or Windows 7 systems. RTX 2009 with Service Pack 2 requires at least two processors on multiprocessor (MP) systems in order to install and operate. If an MP system has only one processor, then Windows XP, or Windows 2003 Server must first be converted to use a standard uniprocessor HAL and uniprocessor (UP) kernel before RTX can be used (for example, "Standard PC"). To install RTX 2009 with Service Pack 2 on multiprocessor systems with only one processor: 1. Update the "Emergency Recovery" disk for the system (in case an incompatible HAL choice leaves the system unbootable). 2. Go to Control Panel > System > Hardware > Device Manager > Computer. 3. Expand the Computer node to show its leaf. 4. Click the leaf listed beneath to display a HAL type. If the HAL type is already "Advanced Configuration and Power Interface (ACPI) PC" or "Standard PC", there is no need to convert. Go to step Right-click the HAL type and select Properties on the popup menu. 6. Click the Driver tab. 7. Click Update Driver to start the Device Driver Wizard. 8. Choose Display a list of known drivers... and click Next. 9. Choose Show all hardware of this device class. 10. Select the appropriate new HAL type: If the HAL is ACPI Multiprocessor PC: Choose ACPI Uniprocessor PC or Advanced Configuration and Power Interface (ACPI) PC. If the HAL is MPS Multiprocessor PC or

14 Verifying the Installation of RTX 2009 with Service Pack 2 MPS Uniprocessor PC Choose Standard PC. 11. Choose YES at the next popup message. This is an expected warning message. 12. Reboot the system. 13. Install RTX 2009 with Service Pack 2. Verifying the Installation of RTX 2009 with Service Pack 2 After RTX 2009 with Service Pack 2 has been installed and the system has been rebooted, to verify that the installation was successful, you can run the System Response Time Measurement (SRTM) utility. To run SRTM: 1. Open Windows Explorer and navigate to the <RTXDIR>\bin directory. Note: If you accepted the installation defaults, this location is: C:\Program Files\IntervalZero\RTX\bin 2. Run SRTM by double-clicking the srtm.rtss executable. You should hear a steady 1 KHz tone for 15 seconds and a histogram of the system s response time measurements should appear on the screen. Sample Output from srtm.rtss SRTM v2.0 timer delivery latencies for a periodic RTX timer: Timer Period = 100 us, Clock Resolution = 0.1 us. Sample Period = 15 s, Total Ticks = Summary: Minimum = 0 us, Average = 0 us, Maximum = 3 us Histogram: 0-1 us: us: us: us: us: 0 ***

15 Uninstalling RTX 2009 with Service Pack 2 If you need to uninstall any of the RTX 2009 with Service Pack 2 components, perform the appropriate procedure, as described below, for your version of Windows. To uninstall RTX 2009 with Service Pack 2 on Windows 7 or Vista machines: 1. From the Start menu, choose Control Panel. 2. Under Programs, click Uninstall a Program. 3. Select the RTX 2009 with Service Pack 2 program and click Uninstall. 4. Click Yes to confirm. 5. If necessary, click Allow. 6. You are warned if any RTX applications need to be stopped prior to uninstalling. Verify that Automatically close applications and attempt to restart them after setup is complete is selected and click OK. 7. Click Yes to restart your machine. To uninstall RTX 2009 with Service Pack 2 from Windows XP machines: 1. From the Start menu, choose Control Panel. 2. Open Add or Remove Programs. 3. Select the IntervalZero RTX 2009 with Service Pack 2 program and click Change. (for Windows 7, click Uninstall) 4. In the RTX 2009 with Service Pack 2 - InstallShield Wizard window that appears, click Remove. Note: If the RTX subsystem is currently running, the uninstall process tells you that the subsystem must be stopped in order to uninstall RTX 2009 with Service Pack 2. If the process asks if you want to stop the subsystem and then continue, click Yes. 5. After the uninstall process has been completed, click Finish. 6. When you are prompted to restart the machine, click Yes

16 Licensing Licensing When a purchase order is processed, a Purchase Authentication Code (PAC) is assigned to each product license purchase. The list of PACs is then sent in an e -mail that describes how to generate your per-machine license key from the IntervalZero Web site. During the installation of a per-machine RTX license, you must have a connection to our Web site to generate a license key specific to the product Purchase Authentication Code (PAC) and machine. Site/OEM licensing is to be used by companies that distribute IntervalZero software bundled with their own software, or those who purchase a site license for their organization. Installation via site/oem licensing does not require an Internet connection to the IntervalZero website. The following section discusses this product licensing methodology. Key Retrieval Installing RTX 2009 with Service Pack 2 with a per-machine license requires three pieces of information: Purchase Authentication Code (PAC) - Provided by IntervalZero after an order is processed. The PAC indicates that a product license has been purchased. It serves as a token associated with each product license purchase. Machine Information - Generated at the time of installation by the product installation, based on system information. License Key - Machine-specific license key derived from the Purchase Authentication Code and the system specific machine information. The license key is generated for you by IntervalZero. The RTX per-machine license key can be obtained from IntervalZero in two ways: Automatic License Key Generation or Manual License Generation Automatic License Key Generation If the target system is connected to the Internet, then automatic key generation is possible. The product installation extracts machine information and automatically accesses the IntervalZero Web site to get the License Key

17 You are prompted for your contact information and the Purchase Authentication Code at the IntervalZero Web site. The license key is derived from the Purchase Authentication Code. This per-machine license key is then used to complete the installation of the RTX 2009 with Service Pack 2 product. You also receive a copy of the License Key transaction in an containing your contact information, Purchase Authentication Code, the machine information, and the License Key. Manual License Key Generation If the target system is not connected to the Internet, automatic key generation is not possible and key generation must be done manually. The product installation extracts machine information and displays the information that is required to generate a license key. You must go to the following IntervalZero web site: When prompted, enter the requested Purchase Authentication Code and machine information. You receive the License Key in a browser window; you are also sent an listing your contact information, Purchase Authentication Code, machine information and the License Key. The License Key can then be entered manually during the product installation. Product Relocation If you must move the product installation to another system for any reason (for example, replacing a development system, a machine is unavailable because it needs repair, and so on), you may relocate your software by generating a replacement License Key. To request a "Replacement License" you must contact IntervalZero Sales. Viewing the Release Notes after Installation Each component has release notes installed as part of its product and can be accessed by selecting IntervalZero > RTX 2009 > RTX Documentation and then Release Notes from the Start menu. Getting Support IntervalZero offers a number of support options for RTX users, including technical support and the IntervalZero Web site

18 Getting Support Third-Party Support If you are a customer who purchased an IntervalZero product through a third-party reseller, contact the reseller for support. Before Calling Technical Support Please have the following information ready before calling IntervalZero Technical Support: Your Support ID Customers who purchase direct support receive an address and password for use when accessing the IntervalZero support web site. The Version Number of Your RTX Software Before calling technical support, determine the version of RTX installed on your system. To obtain the RTX version number: 1. Click Start > All Programs > IntervalZero > RTX > RTX Properties. 2. Record the RTX version that is shown in the RTX Properties window. IntervalZero Web Site The IntervalZero Customer Support Web page is located at: The IntervalZero support web pages provide electronic access to the latest product releases, documentation, and release notes. With a valid address and password, you can access the online problem report database to submit new issues or to obtain the status of previously reported issues. Contacting Technical Support by Phone For technical support related to installing and using RTX, you can call technical support at these numbers: From inside the United States, call At the prompt, press 3 for Support and then Press 2 for RTX. From outside the United States, call (Ext. 226) for RTX. Hours are Monday - Friday, 8:30 a.m. 5:30 p.m. US Eastern time (GMT-500), excluding holidays

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