Business Voice & Data Services. The ethical choice

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1 Business Voice & Data Services The ethical choice 1

2 The choice is clear The Co-operative Business Telecoms is the UK s only telecoms provider which is 100% owned by its customers, who can influence the way the organisation is run and have a share in the profits. Because we are owned by our customers and reflect their values, we put people and the environment first. Choose a telecoms provider with over 15 years of experience that shares and understands your values of integrity and social responsibility. It s your call. For an informal discussion about your requirements call us on or visit business.thephone.coop Helping organisations Whether you re working in a large organisation with multiple offices or running your business from home, we ll recommend the right telecoms solution for you at the most competitive price. Our approach is simple and personal - we provide you with a fair and transparent service. Because we are owned by our customers we share our profits with you in the form of an annual members dividend. We supply and support voice and data services to more than 2,500 business customers from the private, not-for-profit, co-operative and public sectors. We aim to provide the best possible UK-based service at the best price while operating with the highest business ethics. 2

3 Making a difference As a co-operative and a social enterprise, we are the number one choice as a trusted supplier of telecom services in the third sector. We have been helping voluntary groups, ethical organisations and charities for over 15 years. We believe in the power of business to bring about a social change where society profits. We proudly support community ventures by investing in other social enterprises, co-operatives and green suppliers whenever possible to encourage co-operation between consumers. Living our values: We are owned by our members and share our profits and success through our annual dividend, which in 2014 reached 2% of members purchases. We also use some of the surplus to fund community projects. We re an accredited Living Wage employer and limit the difference between the highest and lowest paid employees, which was a ratio of less than 1:4 in The Co-operative Business Telecoms is provided by The Phone Co-op, one of the first businesses in the UK to be accredited with the new Fair Tax Mark. The mark shows an organisation s commitment to being transparent and open about its tax affairs and to paying the right amount of tax. 3

4 Finding the right solutions We are committed to providing the right products and the highest levels of service for organisations of all sizes. From a sole trader working from home with our Business All-in-One bundle that offers: Business line rental Unlimited broadband Anytime UK landline minutes 1,000 UK mobile minutes a month Inclusive wireless router To a large multi-site business with offices across the UK utilising: ISDN and SIP services Site-to-site connectivity Multi-user telephony systems Unlike many providers we offer transparent and simple contracts that will not tie you in with complex jargon and small print No one is considered too big or too small. 4

5 Line Rental Take advantage of our full range of line rental and call services. With our free online billing portal you have access to a range of reports and call data offering full visibility of your usage. We can seamlessly transfer or install analogue, ISDN2e and ISDN30e services to suit any size of organisation. From small business packages to large multi-site solutions, we have the ability to provide and fully support your needs. We also specialise in the supply and installation of a range of phone systems to help you get the most out of your calls. From leading manufacturers such as Avaya, LG, Splicecom and Draytek, we can provide a fully scalable platform for managing your services. As well as low cost outbound calls we can also offer a range of 01, 02, 03 and 08 inbound numbers to give your organisation the ability to receive your calls easily wherever you need them. 55

6 Mobile Reduce your monthly mobile costs with our range of flexible mobile services. With a choice of individual and shared monthly bundles as well as low rate Pay as You Use tariffs, we can tailor a package to best suit your needs. We provide a wide range of inclusive handsets and tablets from all the leading manufacturers, such as Apple, Samsung, Nokia and BlackBerry, with simple contracts from only 30 days, offering the flexibility you require to keep your organisation connected. Our networks cover 99% of the UK population ensuring you get the best level of coverage wherever you go. You can also keep your existing numbers when you move to us. Our networks cover 99% of the UK population 6

7 Data Our internet services offer fast speeds, a reliable connection and a wide variety of products that will suit the requirements of any organisation. We can supply cost effective ADSL2+ and (up to) 80Mbps Fibre to the cabinet for services requiring higher speeds. If your organisation needs even higher levels of flexibility and security or if you have multiple sites, then Private Leased Lines, Ethernet Circuits or a WAN Network (via our IPVPN product) may be the right solution for you. With unlimited usage allowances available across all products we can help you make the most of the ever increasing demand for bandwidth and internet based services such as VoIP, Cloud Hosting, Streaming and VPN access. 77

8 VoIP and Hosted Telephony With the increasing availability of high speed internet services, why not take advantage of our range of VoIP (Voice over Internet Protocol) services to reduce your monthly bills? We can provide solutions from single user IP phones up to multi-site deployment through hosted or SIP based phone systems. Our Hosted PBX s (Phone systems) allow you to benefit from all the features of a traditional fixed solution without the need for large amounts of onsite hardware, being fixed to a static location or having the high purchase costs. Starting with our PBX Lite, which is ideal for small offices up to 5 users to our PBX Pro for up to 1,000+ users we can help tailor the right solution for you. With reduced rental costs, low rate calls and the ability to take your number anywhere our VoIP services can provide the highest levels of flexibility. 8

9 Audio Conferencing The benefits of conferencing are well known - it connects colleagues from various locations, it is greener and saves time and money. To ensure you get the most out of your conference, it has to be well managed, fault free, and supplied with a back-up service should you ever need it. You get all this and at a lower price than from our main competitors. We offer Unlimited participants, 24/7 availability International dial-in / dial-out service anywhere in the world Operator assistance available 8.30am pm Record and playback service We make meeting easy Call or us How it works You dial an 0800 or 0203 number, unlike many of our competitors who give you a 0844 number, which is expensive when calling from landlines, and even more so when calling from mobiles. With an 0800 number, you can allow colleagues or friends to call in for free, while picking up any charges centrally. Once you have established an account with us and been issued with pin codes, you can use the system at any time. This is our Customer Managed service. Alternatively, you can use our Operator Attended service. Your participants ring the number at the time you designate, and our operator greets, connects and introduces them. Our operator remains accessible throughout the conference, and gives your callers a time-check when the conference has five minutes left to run. Finally, you can have us set up the conference for you using our unique Operator Managed service. Book a specific conference time and give us a list of conference participants. Our operator rings everyone and connects them to the conference. The operator remains accessible for callers throughout the conference, and gives callers a time-check when your conference has five minutes left to run. This is specialist service designed to meet the needs of befriending groups and social inclusion projects. 9

10 A service you can trust We are owned by our customers which means we always put you first. We have dedicated account managers and a business services team who are always eager to help your organisation get the most from your telecoms. For the good of everyone We have a different way of doing business. Social and environmental responsibility isn t just a marketing gimmick; it underpins everything we do, from the way we treat our colleagues to what we do with our profits. As we are owned by our customers, we re not focused on putting money into the pockets of external shareholders. The money we make goes toward improving our service, rewarding members with dividend payments and helping worthwhile projects. Services that won t cost the earth Our services won t cost the earth Over 80% of our business travel is by public transport. We minimise car travel, provide staff with bicycles, offset carbon emissions, recycle and buy green electricity. In recent years we have invested 622,000 in renewable energy. Figures taken from Annual Report year ending August

11 Supporting social and co-operative enterprises We have a well-established fund to help social enterprises and co-operatives start and develop. Start-up Fund Our Social Enterprise Start-Up & Expansion Fund provides resources to social enterprises to help them at critical stages in their development. How does it work? The fund offers up to 250 to each eligible social enterprise in the form of a credit on their bills. The money can be used to pay for any telecoms products or services provided by us, including fixed line and mobile telecoms, broadband, web hosting, and phone systems. Who is eligible? To be eligible, your social enterprise must be either a new business customer of The Co-operative Business Telecoms, or take extra services as a result of expansion and agree to use our services for two years. In addition, if your business has been advised by a recognised social enterprise business advice agency (such as a co-operative development agency), you will be granted a credit account without having to go through a credit check. To find out more, call our sales team on if you have any questions. You can talk to them Monday to Friday from 09:00 to 17:30, or us at 11

12 Business Membership Share in our success As a customer of The Co-operative Business Telecoms you will have the opportunity to influence the way we re run and take a share of our annual profits. Over a third of our customers have become members and share in the benefits. Becoming a business member means being part of a group of people who collectively own the organisation and decide how it should be run. Our members can: Come to our AGMs Vote for or stand for our Board of Directors Receive a dividend on their spend (in 2014 this was 2%) Earn interest on any share capital invested with us (currently 1.75% gross per annum) Join us and share in the benefits Earn a dividend based on your call spend Stand for our Board Earn interest on any share capital with us Joining The Phone Co-op (the legal entity of The Co-operative Business Telecoms) couldn t be simpler: just fill in the online form to make your first investment of 1 (minimum) and become part of our exciting success story. Visit us: business.thephone.coop 12

13 13

14 Call prices have been consistently competitive and our cost savings have also increased. Dan Marcus, ICT Technical Officer Council of the Isles of Scilly 14

15 What our customers say As a new customer I can say that every person that I have met or spoken to linked to your organisation has been a pleasure to work with. It is obvious that you are all living up to your ethos, values and principles. Your customer service is wonderful and it has been a pleasure to work through these difficult situations with you, knowing above all else that you all care about us. Michael Sharp, Office Manager Marine Conservation Society It is the responsibility of The Co-operative Business Telecoms to ensure the phones, the alarms, the card capture machines and the teleconferencing in stores and offices across the region work perfectly. We are pleased to renew our contract with The Co-operative Business Telecoms, they have provided excellent service to us, and, are a very flexible provider who allows us to be agile in a fast paced marketplace. Aaron Clayton, Head of Group Technology & Operations The Midcounties Co-operative HCT Group provides a range of transport services: from London red buses to community transport, school buses to Park and Ride. HCT s 500 vehicles operating in London, Yorkshire, Humberside, the South West and the Channel Islands deliver over 17 million passenger trips a year. We are pleased to use The Cooperative Business Telecoms because, like us, they are a social enterprise. But we wouldn t use them if they didn t also provide excellent service and good value for money. John Sharp, Head of Finance and Commercial 15

16 Switch to a telecoms provider that shares your values Providing our best competitive prices Delivering a fair and transparent service Sharing our profits Investing in community ventures Operating with the highest business ethics The Co-operative Business Telecoms is provided by The Phone Co-op Limited, an independent consumer co-operative based in Chipping Norton, Manchester and London. It is the UK s only telecoms provider which is 100% owned by its customers. 5 The Millhouse, Elmsfield Business Centre, Worcester Road, Chipping Norton, Oxon, OX7 5XL. The Phone Co-op Limited is incorporated under the Industrial and Provident Societies Acts. Registered number 28965R. Contact us Call us on: Visit us: business.thephone.coop 16

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