Information Technologies Department Annual Report

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1 Infrmatin Technlgies Ver 1.1 Jeff Terry Beavercreek Twnship 12/31/

2 Beavercreek Twnship Infrmatin Technlgy Department Overview Beavercreek Twnship s Infrmatin Technlgy department is staffed with an Operatins Manager and ne part-time (20 hrs. wk.), independent cntractr. The department is respnsible fr prviding IT/Phne supprt fr all Twnship emplyees lcated in 7 facilities thrughut the Twnship and City f Beavercreek. Twnship emplyees include; Twnship Elected Officials, Administrative Staff, Fire and Rad Departments. The department als prvides basic IT supprt fr the Greene Cunty Sherriff s Department Sub-Statin, lcated in the lwer level f Statin 61. The department prvides 24/7 Netwrk Availability, Integrity, Cnfidentiality and Security via Mnitring, Updating, Patching, Trubleshting Repairing and Replacing IT hardware/sftware. The IT departments perating budget (averaged ver the past 5 years) is apprximately $198k. Equipment surplused by the twnship is listed n gvdeals.cm and all mnies are returned t the general fund. The Twnship perates primarily in a virtualized envirnment (apprx. 95 percent) utilizing Citrix XenServer and Strage Array Netwrked (SAN) t prvide an in-huse private clud. Emplyees have 24/7 access t this clud via Thin/Zer clients lcated at their desks, r remtely via a web interface and secure gateway. Physical devices maintained by the department include Firewalls, Switches, Ruters, Barracuda Devices Mail Archiver, Spam/Virus Firewall and Web Filters; Servers; Citrix Hst, SQL, Exchange, SharePint, Dmain Cntrllers (bth physical and virtual), Surveillance, Disaster Recvery w/tape library Audi/Vide equipment and twnship phnes. Cnnectivity frm the clud t the Administratin buildings and Rad departments are cnnected via fiber ptics while the Fire Statins cnnect via micrwave equipment placed n twers lcated next t each statin. The IT department is als respnsible fr maintaining the Twnship s scial media sites (Web, Facebk and Twitter), which include: creatin, updating, editing and psting vide frm public meetings. This year s accmplishment: Cnfigured new servers t migrated Twnship User frm: MS SharePint 2007 t 2010 MS Exchange 2003 t 2010 MS Office suite 2007 t 2010 Prviding increased perfrmance and reliability Deplyed new SQL server fr lad balancing and increased reliability Prcured new ID printer and sftware fr Twnship Identificatin Cards Tech refresh and upgrade Citrix hst servers and farm New farm in prcess f being cnfigured Replaced utdated prjectr in Trustees meeting rm with large LED screen Setup Scial Media Sites (YuTube, Facebk & Twitter) Upcming events and ntificatins are psted t Facebk and Twitter accunts Prcured vide equipment Regular and Special Trustees meetings are published t YuTube Upgraded Twnships utdated phnes adding mre features and reliability

3 Beavercreek Twnship Infrmatin Technlgy Remved all emplyee wrkstatin running Windws XP A cuple f XP wrkstatins remain running specialized sftware will phase next year Tech refresh n Greene C. Sheriff s IT equipment (Wrkstatin, Printer, Mnitrs) Incrprated mbile device management sftware (MaaS360) fr Twnship ipads Prvides remte management f mbile device including wipe/lck if stlen Helpdesk Tickets and Unplanned Outages SQL server had a hard drives and battery fail Drives and battery replaced and data restred, minimal dwntime (1hr.) Bth Fire and Twnship websites were dwn fr shrt perid. Fire department site was hacked and shut dwn by Datayard Twnship site went dwn after sftware/security upgrade Bth restred frm backup Security patches and upgrades installed There were a ttal f 117 calls placed int the SharePint database. Chart 1 shws the breakdwn f the type, quantity and percentage f all tickets. All issues were addressed and reslved. Truble ticket numbers are relatively lw as all wrk is nt being captured by current ticketing system. Currently evaluating ther ptins/sftware fr mnitring envirnment and capturing tickets Chart 1 Prjects scheduled fr 2015 Relcate Twnship Finance persnnel and equipment Ensure new lcatin is prepared (LAN, and phne cnnectins) Mve and setup emplyees wrkstatins, printers and phne

4 Beavercreek Twnship Infrmatin Technlgy Cmplete cnfiguratin and migratin t new Citrix Farm Repurpse Old SAN and Citrix Farm fr disaster recvery backup site Decmmissin End f Life Hardware/Sftware Remve all Windws 2003 servers frm Twnship infrastructure Remve remaining XP wrkstatins Repurpse r Surplus Equipment Tech refresh f Elected Officials and Twnship Administratrs mbile devices Redesign twnship website Tech refresh f disaster recvery hardware/sftware Upgrade tape library and Barracuda mail archiver Apprpriatins & Expenditures The Infrmatin Technlgy department s perating budget fr was $209,264. Chart 2 shws a breakdwn f apprpriatins per categry; chart 3 shws bth apprpriatins and expenditures. IT apprpriatins are taken frm the General Fund and placed in the fllwing categries: Salaries Includes 1.5% increase fr Emplyee Benefits Includes pensin fund, medical, dental and life insurance Training Used t maintain prficiency and certificatins in current netwrk security, technlgy, peratins, and administratin. Attend cnferences, training events, and technical curses Repairs and Maintenance Funds fr repairing, updating, and maintaining current infrastructure. Rutine maintenance budget (brken interface cards, switches, sftware updates, peripherals, etc) Cntracted Service Payment tward reccurring mnthly csts, such as internet services, etc. Current maintenance includes services and appliance warranties fr Cisc, Barracuda, Data Yard, TVAR fr PHDVB (virtual backups), Micrsft, Citrix, and Independent Cntractr psitin Small Tls & Minr Equipment Used fr replacing, updating, upgrading, r restcking equipment such as cmputers, printers, cartridges, appliances, micrwave equipment, etc. with <5 year primary life span (desktp wrkstatins, backup tapes, sftware, unmanaged switches, etc). Capital Replacing r purchasing equipment/sftware with a >5 year primary life span such as servers r sftware (SQL2008, Exchange, SharePint, SAN, switches/ruters, etc.)

5 Beavercreek Twnship Infrmatin Technlgy Infrmatin Technlgy Apprpriatins Capital, $35, TOTAL $209,264 Small Tls & Minr Equipment, $18, Salaries, $76, Cntracted Services, $46, Repairs & Maintenance, $15, Emplyee Benefits, $12, Training Services, $5, Chart 2

6 Beavercreek Twnship Infrmatin Technlgy Chart 3

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